Practice Fusion vs TheraNest
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.9 / 5
4.3 / 5
Value for Money
3.8 / 5
4.3 / 5
Customer Support
3.2 / 5
4.5 / 5
Functionality
3.5 / 5
4.1 / 5
Last Review Written
August 31, 2024
July 30, 2024
Pros/Cons
Pros
- Overall great system for the price. We chose to stay with them when it went from free to subscription because it was so user friendly and the cost affordable.
- Cloud based and universally accessible, easy to use. Superb customer service, administrators are responsive to providers' requests.
- Once I did become familiar with the "layers" I was able to move through the EHR quickly and easily. The Templates were very helpful, especially the ability to share with other users on the EHR.
Cons
- No technical support, no advise, no education, very poor coding system, not ideal for billing, no built in system for prior authorization.
- I tried to cancel my subscription within 25 days of signing up with them and they said NO. They are dishonest and will hold you to this even if you are completely unhappy with their product.
- The mobile version is also really terrible, but very rarely used so not a big deal. I also HATE that they are not integrated with anyone other than Updox for a patient communication platform.
Pros
- I like how everything you need (like client intake and consent forms) is already there and ready for you to use. Also the Teletherapy software is working out great.
- I love the way this software is organized and how everything I need to do to work with my clients is all in one place. It is very user friendly and my clients are liking it to.
- Overall pretty great product and service and seems to be a company that is focused on development and growth of the product and customer service experience.
Cons
- This program is grossly insufficient for billing purposes and the representative even told us that it wasn't created for billing which makes me feel even worse. You don't listen to our suggestions.
- After charging me an insanely high fee for managed billing, they refused to refund the deposit after I canceled the service with no services yet provided.
- They blame a third party that they choose and put absolutely no effort and extremely poor customer service to resolve this issue.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
