Practice Mate Software


Office Ally’s Practice Mate is a cloud-based medical practice management solution that caters to small and midsize healthcare organizations. It can be customized to fit the needs of multiple specialties and helps users in digitizing the activities necessary to manage a practice.

This solution is HIPAA-compliant and can be combined with Office Ally’s EHR solution to fulfill Meaningful Use Stage 1 and 2 requirements.

Users can create appointments, manage a calendar and color-code time slots using the appointment scheduling module. Patients can also request appointments via Office Ally’s patient portal, Patient Ally. Healthcare professionals can log on to approve or deny appointment requests, and view forms that patients have completed before their scheduled appointment.

Practice Mate also includes a reporting module that allows users to search by name, type of insurance, tax ID and other identifying information. Reports generated by the system can also be downloaded by users and exported into Microsoft Excel.

Support is offered via phone, email and through other online resources.

Add appointment
Add appointment

Add appointment

Appointment reminder log

Appointment reminder log

Appointments today

Appointments today

Tutorials and Resources

Tutorials and Resources

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Thumbnail

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8



19 Reviews of Practice Mate

Overall rating

3.5 / 5 stars

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Showing 1 - 19 of 19 reviews

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Jesus from Nonsurgical Medical Group

Specialty:  Orthopedics / sports medicine

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Amazing billing set up

Pros

It's real easy to do billing here. Everything is well organized and I love how it connects to EHR. It makes it easy to look up patients information and uploads without having to switch over to EHR.

Cons

Sometimes I still get lost here. A better layout for all the tabs and functions could be implemented, but the way it is right now isn't too bad.

Review Source

Christine from Long Grove Psych Associates

Specialty:  Mental & behavioral health

Number of employees:  2-10 employees

Ease-of-use

Value for money

Functionality

August 2018

Good software for a small medical office

Pros

I like that this is a one stop shop for my small practice. It is great to be able to schedule, bill, take payments, make appointments and keep charts in one spot!

Cons

I don't like that there are a limit amount of notes. It was also a bit of a learning curve to get up and running.

Review Source

Phil from Utah Valley Health & Wellness Magazine

Specialty:  Mental & behavioral health

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Fantastic Calendaring and connection to Office Ally for insurance processing

Pros

I have used this service for nearly 8 years and have loved it for the calendar and insurance processing for insurance claims for my patients and clients.

Cons

They recently changed to charge for certain insurance companies an extra fee which has made the service more expensive than it was for the original 7 years. I am considering moving all this over to TherapyNotes to submit my insurance claims because I am a small practice.

Review Source

Holly from Andres Counseling Services, KLC

Specialty:  Mental & behavioral health

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Easy to use.

Have utilized it for years and love it.

Pros

Love that there is no fee associated with electronic claims for a small practice. Easy to use and track. Really have had a great experience with the experience and ease of using this system.

Review Source

Jessica from Colner Family Chiropractic

Specialty:  Chiropractic

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Super ease and fast do to our billing.

Will continue billing though Practice Mate, we love it for our office...gets claims our fast and payment to us fast

Pros

How everything can be saved for billing and makes it go so much smoother, easy to add patients and easy to submit claims. Claims are processed very quickly!

Cons

Sometimes the billing shows a claim went successfully through, but then the insurance claim will say they never received a claim for a particular date of service. Has happened a lot.

Michelle from True North Health Services

Specialty:  Family medicine

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Constant Server Issues

Office Ally really needs to add and upgrade servers to meet the demands of its customers.

Pros

Low cost and intuitive system with features including interfaces with labs and imaging. Easy to use scheduling and EMR.

Cons

Consistently slow, and often completely unresponsive for long periods of time throughout the day. At peak times, the system experiences even more of a slow down.

Dalite from Red Lotus Wellness

Specialty:  Family medicine

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2017

Has not worked as a whole system up to our expectations

Pros

The system has billing capabilities, that's all.

Cons

Not user friendly with scheduling when there is more than one provider
Will frequently get kicked out of the system and notes are not saved
Poor follow up with customer service
Terrible experience with Reminder Mate

Yessenia from LA Speech Therapy Solutions

Specialty:  Speech therapy

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2017

Awesome Service

Love the service and it's helped a lot with the business.

Pros

Easy to track claims. I love how there is a calendar that helps you understand when claims were submitted and when they were rejected.

Cons

A little hard to read rejected or processed claims. There needs to be some sort of portal.I'd like to see a list of all the claims.

Andrea from Preserve and Recover, LLC

Specialty:  Psychiatry & Psychology

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Poor service, get ready for the run around!

Pros

It's cheap. The word cheap here represents all facets -- price, functionality, non-existent customer service. You get what you pay for.

Cons

- You have to sign up for each 'program' individually.
- The programs don't communicate with each other.
- While signing up for each program individually, you have to fax sheets. You will do this multiple times, have someone tell you they never got it, then give up and get another EHR. Then, they magically find your fax after 2 weeks, sign you up and send you a bill.
- While you are trying to sign up for everything, you will work with an awesome person with the payment processing/credit swiper who will sign you up and give you a good deal. However, once you give up on OfficeAlly and go with another EHR, the credit card people are rude and try to charge you a penalty for canceling your contract.
- As for functionality -- it's bare bones, lots of searching for what you want/need.
- Did I mention the down time??
- Ugh - stay away!

Rebecca from Wellspring Renewal Center

Specialty:  Psychology/therapy

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Great deal in therapy software

Pros

I like the ease of filing insurance, keeping up with client information and the reminder service. It was been a huge help that didn't hurt our bottom line.

Cons

Getting charged for an excess of Claims for a particular insurance provider. The software isn't always smooth to operate. It seems a little dated.

Mark from Franciscan Community Counseling

Specialty:  Psychology/therapy

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Not Designed For Mental Health

I found it somewhat awkward in design.

Pros

It provides an efficient clearing house for billing. The technical staff does attempt to assist your needs.

Cons

This software is not suited for mental health documentation. It is designed for medical offices. It lacks flexibility.

Melissa from Frost Mental Healthcare

Specialty:  Mental & behavioral health

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Great Program!

Pros

Access To help and software is very intuitive. Overall it's a great program with many great features.

Cons

Billing portion is not so great. And prescribing medication is not an option. I had many problems with checking eligibility as well.

Kolby from ChiroTrendz Family Chiropractic

Specialty:  Chiropractic

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Great Software for starting out

We have been using this for the past 2 years. It is extremely user friendly and great for a start up practice that is trying to save time and money.

Ignacio from NonSurgical Medical Group

Specialty:  Orthopedics / sports medicine

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Practice Mate Review

It is so difficult to deal with this program. It seems like the creators just stacked amounts of data creating a horrific, time wasting, not biller friendly program. On many occasions, I've called to get help. Depending on who I get, I'll get just enough of the information to calm me down, and I usually have to call again to suck out more. If I need an "Expert" it's it's usually a wait of 2-5 days. Seriously, who has time to wait? On top of that, the system is always crashing, and extremely slow. Nothing seems to be easy about this program.

Pros

I can send an email message to the doctors.

Cons

Where do I begin.... There's not enough space or time.

Jesus from Nonsurgical Medical Group

Specialty:  Multi-specialty

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

November 2016

Great

It's easy to use but does slow down a lot. Speed would make it a lot better.

Pros

Easy to use, progress notes well set up.

Cons

Slows down a lot. Sometimes freezes and takes hours to do simple work.

James from NonSurgical Medical Group, Inc.

Specialty:  Orthopedics / sports medicine

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2016

OfficeAlly

OfficeAlly takes inordinate time to use. There are not many fast ways to do anything. It is the opposite of the iPhone in that Apple dynamically removes the clutter when they improve features... OfficeAlly just seems to add features that have led to a overburdened, bogged down, convulted practice management software system.

Pros

Cheap monthly fee. They have their own clearing house. Some MU/PQRS features.

Cons

Slow. Much down time. No batch billing. EMR and Practice Mate back and forth activity wastes time.

Diana from Baron Denniston MD

Specialty:  Other specialty

Ease-of-use

Value for money

Customer support

Functionality

August 2016

Nice but limited!

Pros

Price.They provide a clearinghouse.A one stop for everything needed.Training readily available.

Cons

Functionality/ Limitations. Customization's for superbil and more.. Accounting for payments.. Flowing from one section to another. Eligibility checks .Patient data profile.

Michael from Burien Medical Eye Care

Specialty:  Ophthalmology

Ease-of-use

Value for money

Customer support

Functionality

July 2016

Takes forever to move between schedule and exam records

Pros

Inexpensive, when many EHR systems cost tens of thousands of dollars

Cons

Takes about fifteen minutes to simply find a patient on the schedule and sign off on the exam notes.

Jan from Jan Jacobs, Psy.D.

Specialty:  Psychology / therapy

Ease-of-use

Customer support

Functionality

February 2015

Solo Practitioner

Pros

It's free. Support is readily available. Once you have everything set up, submitting a claim is quick.

Cons

Some things are cumbersome to set up correctly, and the site isn't set up to easily find some things.


Displaying 1 - 19 of 19 reviews