Practice Mate software


19 reviews(3.5/5)
19 reviews(3.5/5)

Office Ally’s Practice Mate is a cloud-based medical practice management solution that caters to small and midsize healthcare organizations. It can be customized to fit the needs of multiple specialties and helps users in digitizing the activities necessary to manage a practice.

This solution is HIPAA-compliant and can be combined with Office Ally’s EHR solution to fulfill Meaningful Use Stage 1 and 2 requirements.

Users can create appointments, manage a calendar and color-code time slots using the appointment scheduling module. Patients can also request appointments via Office Ally’s patient portal, Patient Ally. Healthcare professionals can log on to approve or deny appointment requests, and view forms that patients have completed before their scheduled appointment.

Practice Mate also includes a reporting module that allows users to search by name, type of insurance, tax ID and other identifying information. Reports generated by the system can also be downloaded by users and exported into Microsoft Excel.

Support is offered via phone, email and through other online resources.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , Web browser (OS agnostic) , Windows 2000 , Windows 8

19 Reviews of Practice Mate

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  • Christine from Long Grove Psych Associates

    Specialty: Mental & behavioral health

    Number of employees: 2-10 employees

    August 2018

    Good software for a small medical office

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    I like that this is a one stop shop for my small practice. It is great to be able to schedule, bill, take payments, make appointments and keep charts in one spot!

    Cons

    I don't like that there are a limit amount of notes. It was also a bit of a learning curve to get up and running.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jesus from Nonsurgical Medical Group

    Specialty: General practitioner

    Number of employees: 2-10 employees

    June 2018

    Organized is key

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Everything you need is organized and tabbed in easy to find and use categories. Nothing confusing about it.

    Cons

    Sometimes writing in charts can be slow due to loading but its very minimal. Better internet access helps.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Phil from Utah Valley Health & Wellness Magazine

    Specialty: Mental & behavioral health

    Number of employees: 11-50 employees

    May 2018

    Fantastic Calendaring and connection to Office Ally for insurance processing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I have used this service for nearly 8 years and have loved it for the calendar and insurance processing for insurance claims for my patients and clients.

    Cons

    They recently changed to charge for certain insurance companies an extra fee which has made the service more expensive than it was for the original 7 years. I am considering moving all this over to TherapyNotes to submit my insurance claims because I am a small practice.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Holly from Andres Counseling Services, KLC

    Specialty: Mental & behavioral health

    Number of employees: 1 employee

    September 2017

    Easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Have utilized it for years and love it.

    Pros

    Love that there is no fee associated with electronic claims for a small practice. Easy to use and track. Really have had a great experience with the experience and ease of using this system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jessica from Colner Family Chiropractic

    Specialty: Chiropractic

    Number of employees: 2-10 employees

    July 2017

    Super ease and fast do to our billing.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Will continue billing though Practice Mate, we love it for our office...gets claims our fast and payment to us fast

    Pros

    How everything can be saved for billing and makes it go so much smoother, easy to add patients and easy to submit claims. Claims are processed very quickly!

    Cons

    Sometimes the billing shows a claim went successfully through, but then the insurance claim will say they never received a claim for a particular date of service. Has happened a lot.

  • Michelle from True North Health Services

    Specialty: Family medicine

    Number of employees: 2-10 employees

    June 2017

    Constant Server Issues

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Office Ally really needs to add and upgrade servers to meet the demands of its customers.

    Pros

    Low cost and intuitive system with features including interfaces with labs and imaging. Easy to use scheduling and EMR.

    Cons

    Consistently slow, and often completely unresponsive for long periods of time throughout the day. At peak times, the system experiences even more of a slow down.

  • Dalite from Red Lotus Wellness

    Specialty: Family medicine

    Number of employees: 2-10 employees

    May 2017

    Has not worked as a whole system up to our expectations

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The system has billing capabilities, that's all.

    Cons

    Not user friendly with scheduling when there is more than one provider
    Will frequently get kicked out of the system and notes are not saved
    Poor follow up with customer service
    Terrible experience with Reminder Mate

  • Yessenia from LA Speech Therapy Solutions

    Specialty: Speech therapy

    Number of employees: 11-50 employees

    May 2017

    Awesome Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Love the service and it's helped a lot with the business.

    Pros

    Easy to track claims. I love how there is a calendar that helps you understand when claims were submitted and when they were rejected.

    Cons

    A little hard to read rejected or processed claims. There needs to be some sort of portal.I'd like to see a list of all the claims.

  • Andrea from Preserve and Recover, LLC

    Specialty: Psychiatry & Psychology

    Number of employees: 1 employee

    April 2017

    Poor service, get ready for the run around!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's cheap. The word cheap here represents all facets -- price, functionality, non-existent customer service. You get what you pay for.

    Cons

    - You have to sign up for each 'program' individually.
    - The programs don't communicate with each other.
    - While signing up for each program individually, you have to fax sheets. You will do this multiple times, have someone tell you they never got it, then give up and get another EHR. Then, they magically find your fax after 2 weeks, sign you up and send you a bill.
    - While you are trying to sign up for everything, you will work with an awesome person with the payment processing/credit swiper who will sign you up and give you a good deal. However, once you give up on OfficeAlly and go with another EHR, the credit card people are rude and try to charge you a penalty for canceling your contract.
    - As for functionality -- it's bare bones, lots of searching for what you want/need.
    - Did I mention the down time??
    - Ugh - stay away!

  • Rebecca from Wellspring Renewal Center

    Specialty: Psychology/therapy

    Number of employees: 1 employee

    April 2017

    Great deal in therapy software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the ease of filing insurance, keeping up with client information and the reminder service. It was been a huge help that didn't hurt our bottom line.

    Cons

    Getting charged for an excess of Claims for a particular insurance provider. The software isn't always smooth to operate. It seems a little dated.

  • Mark from Franciscan Community Counseling

    Specialty: Psychology/therapy

    Number of employees: 2-10 employees

    April 2017

    Not Designed For Mental Health

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I found it somewhat awkward in design.

    Pros

    It provides an efficient clearing house for billing. The technical staff does attempt to assist your needs.

    Cons

    This software is not suited for mental health documentation. It is designed for medical offices. It lacks flexibility.

  • Melissa from Frost Mental Healthcare

    Specialty: Mental & behavioral health

    Number of employees: 2-10 employees

    March 2017

    Great Program!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Access To help and software is very intuitive. Overall it's a great program with many great features.

    Cons

    Billing portion is not so great. And prescribing medication is not an option. I had many problems with checking eligibility as well.

  • Kolby from ChiroTrendz Family Chiropractic

    Specialty: Chiropractic

    Number of employees: 2-10 employees

    March 2017

    Great Software for starting out

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been using this for the past 2 years. It is extremely user friendly and great for a start up practice that is trying to save time and money.

  • Ignacio from NonSurgical Medical Group

    Specialty: Orthopedics / sports medicine

    Number of employees: 2-10 employees

    November 2016

    Practice Mate Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is so difficult to deal with this program. It seems like the creators just stacked amounts of data creating a horrific, time wasting, not biller friendly program. On many occasions, I've called to get help. Depending on who I get, I'll get just enough of the information to calm me down, and I usually have to call again to suck out more. If I need an "Expert" it's it's usually a wait of 2-5 days. Seriously, who has time to wait? On top of that, the system is always crashing, and extremely slow. Nothing seems to be easy about this program.

    Pros

    I can send an email message to the doctors.

    Cons

    Where do I begin.... There's not enough space or time.

  • Jesus from Nonsurgical Medical Group

    Specialty: Multi-specialty

    Number of employees: 11-50 employees

    November 2016

    Great

    Ease-of-use
    Functionality
    Quality
    Support

    It's easy to use but does slow down a lot. Speed would make it a lot better.

    Pros

    Easy to use, progress notes well set up.

    Cons

    Slows down a lot. Sometimes freezes and takes hours to do simple work.

  • James from NonSurgical Medical Group, Inc.

    Specialty: Orthopedics / sports medicine

    Number of employees: 2-10 employees

    November 2016

    OfficeAlly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    OfficeAlly takes inordinate time to use. There are not many fast ways to do anything. It is the opposite of the iPhone in that Apple dynamically removes the clutter when they improve features... OfficeAlly just seems to add features that have led to a overburdened, bogged down, convulted practice management software system.

    Pros

    Cheap monthly fee. They have their own clearing house. Some MU/PQRS features.

    Cons

    Slow. Much down time. No batch billing. EMR and Practice Mate back and forth activity wastes time.

  • Diana from Baron Denniston MD

    Specialty: Other specialty

    August 2016

    Nice but limited!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Price.They provide a clearinghouse.A one stop for everything needed.Training readily available.

    Cons

    Functionality/ Limitations. Customization's for superbil and more.. Accounting for payments.. Flowing from one section to another. Eligibility checks .Patient data profile.

  • Michael from Burien Medical Eye Care

    Specialty: Ophthalmology

    July 2016

    Takes forever to move between schedule and exam records

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Inexpensive, when many EHR systems cost tens of thousands of dollars

    Cons

    Takes about fifteen minutes to simply find a patient on the schedule and sign off on the exam notes.

  • Jan from Jan Jacobs, Psy.D.

    Specialty: Psychology / therapy

    February 2015

    Solo Practitioner

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It's free. Support is readily available. Once you have everything set up, submitting a claim is quick.

    Cons

    Some things are cumbersome to set up correctly, and the site isn't set up to easily find some things.

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