Practice Mate
Practice Mate
About Practice Mate
Office Ally’s Practice Mate is a cloud-based medical practice management solution that caters to small and midsize healthcare organizations. It can be customized to fit the needs of multiple specialties and helps users in digitizing the activities necessary to manage a practice.
This solution is HIPAA-compliant and can be combined with Office Ally’s EHR solution to fulfill Meaningful Use Stage 1 and 2 requirements.
Users can create appointments, manage a calendar and color-code time slots using the appointment scheduling module. Patients can also request appointments via Office Ally’s patient portal, Patient Ally. Healthcare professionals can log on to approve or deny appointment requests, and view forms that patients have completed before their scheduled appo...
Practice Mate Pricing
Practice Mate is available for free.
Free trial:
Not Available
Free version:
Available
Other Top Recommended Medical Software
Most Helpful Reviews for Practice Mate
1 - 5 of 40 Reviews
Fazal
Verified reviewer
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
OFFICE ALLY, a comprehensive medical practice solution
Practice mate is great, we have used it in our medical practice for over 10 years.
PROSOffice ally is great because the practice mate is free. They will charge you nominal rates if you use some of the extra features like submitting claims, EHR, billing invoices, and a number of services that may be beneficial to a variety of different practices. Also their customer service is excellent, as well as their tutorial videos and they offer training one on one.
CONSThere are some things that could be improved on the software, but they are always improving and upgrading the software.
Jessica
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2022
Great low cost software
overall I have a good experience using this software mostly for clearing house and billing purposes.
PROSI like that this is a web based program and not a server software your computer has to harbor. Its low in cost in comparison to other clearhouses.
CONSpatient inability to schedule online is not great, and it takes a lot of clicks to do simple tasks.
Reason for choosing Practice Mate
Billing services with ChiroTouch were too expensive and not yet well integrates with their new CT Cloud site.
Amanda
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2023
review of office ally
It was good when we where starting out but as we grew, we needed more
PROSThe scheduler was easy to use. Reading and writing notes was easy
CONSBilling was difficult and lengthy. Did not have a place for authorizations etc.
Reasons for switching to Practice Mate
more billing options
Elizabeth
Mental Health Care, 1 employee
Used daily for more than 2 years
Review Source
This review was submitted organically. No incentive was offered
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2018
Most serious thing to consider when starting with Office Ally/Practice Mate as a Mental Health Professional
PROS
I've used Office Ally for over 10 years, and in the early years it has worked very well for me, however, if I knew what I know about Office Ally now, I would not have started using it.
CONSIn the last several years, there have been more mistakes made by practice mate, claims that appear to have been submitted that were not. Fortunately, the Office Ally Tech support is usually very helpful when I call them, although in this case of some claims not going through, that issue has still not been resolved. The biggest issue however, that I would urge users of Practice Mate to consider, is if you use this program to write notes, at some point in time, if you ever want to stop using Practice Mate, you will not have easy access to these notes. I was told that there is no easy way of downloading or printing these notes. You have to go into each session, and cut and paste each note onto another document. If you don't want to go through this trouble, and for me it would be thousands of notes I would have to cut and paste, it effectively locks you into using Practice Mate, and almost impossible to shift over to another billing software program. You can export patient demographic information to other programs, but notes cannot be exported. If I had known this when I started with Office Ally, I would not have started. Hopefully Office Ally will fix this problem which could easily dissuade users from wanting to sign on.
laura
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Great for submitting claims and excellent customer service
Cost effective, easy to use, good customer service
PROSeasy to use- has a "claim fix" tab that lets me fix problem claims quickly
CONSNot much flexibility in mental health EHR templates
Reason for choosing Practice Mate
I was paying a biller who used it so I took it over and used it myself
