I really appreciate the customer service experience! I get questions answered or assistance when needed without having to go through a lot of automated prompts! There is nothing like being able to talk to another human being to help solve whatever problem I may be having!!

Prior to 2020, I found all of the features to be very beneficial to my practice. Since the retirement of my office manager and the onset of COVID, I now have a third-party company that handles insurance verification, billing, and payment for me, which allows me more time for patient care.

Many times, when patients are completing the new patient paperwork through Patient Ally, they are not able to complete the HIPAA Compliant form. I'm told there is a glitch in the system that IT is working on, but to date, it hasn't been corrected. This means I have to send that particular form to the patient for signature and then add it to their file, which is not convenient.

Excellent experience -no problems that I can think of -super affordable for providers.

Work flow makes sense, easy to pull up and filter specific information on demand. Super easy adding a new patient and CPT/ICD10 base template awesome! Fast and easy to create and submit claims. ERAs awesome for payment posting. Interface with Office Ally clearinghouse is seamless and never fails me. Easy to add new rendering providers, billing providers, facilities, payors, etc. OA/PM customer service is awesome; timely and dependable -and they always face my issue head on, then fix it.

Some of the canned reports don't seem to work. I would like to be able to create/tailor reports to my liking, i.e. pull up exactly what data I want, and/or to be able to run whatever my providers want, with the details they want/need.

Regrettable.

Offers useful functions for accounting, billing, etc. if you don't plan to use the patient portal.

Their patient portal, Patient Ally, is AWFUL and I don't recommend it. Be prepared to deal with lots of bugs and customer service that just gives you the run around. The Upcoming Appointments feature of the portal does not work at all anymore. We've called several times to fix it over the last 6 months, and they just say "We are working on it" and refuse to give an estimated time to fix it. When we've expressed displeasure about this, we were ignored. We lose business because patients check their upcoming appointments tab and see they have nothing scheduled, even though they are in our schedules. Office Ally just doesn't care either so we will be looking for another solution. There are also plenty other bugs. For example, patients can sometimes request appointment slots that are already full, leading to double-booking. This is not because someone was scheduled in the time between the appointment request and confirmation. It is purely a software bug. The time it takes to resolve these issues with support is lengthy, and often the errors are never fully resolved. A fairly large chunk of our patients have trouble using it, and completing the on-boarding enrollment. We also had a worrisome customer service experience with their partner for integrated credit card processing, so we had to use a separate processor.

Great access from any internet connected device. Cost effective office management going on 15 years.

The scheduling and billing/bookkeeping in one enabled me to split from a sublease and start solo practice with confidence 15 years ago. I came from downloaded software to accessible web-based management system.

Import of CSV file went well. Some of the pages can be improved to compliment the workflow. Put save buttons everywhere so I don't have to scroll to the bottom every time. Date entry (DOB, injury date etc.) is inconsistent. The cursor automatically advances from month to date but often needs a Tab to go to year. Put another Superbill button all the way up under the charges. Any editing requires a full scroll to the bottom to find it.

Good experience.

It's easy to use and has a lot of features that other software companies bill for as modules making your monthly cost higher than it needs to be. Easier to set up the ERA's and it's a great clearinghouse if that's all you need.

I honestly don't know what to say here.

Bottom line for my billing company is the overhead to use Practice Mate is very fair priced. Productivity is the best EHR/Billing platform for less time managing daily task.

Streamlining daily visits and claims created is fast and easy with patient visit templates for repeat patients where coding is the same procedure each visit. Accounting & entering payments with the ability to be able to easily adjust and delete payments is very fast and not frustrating.

Entering payments manually can be confusing with added steps to choose payment to, payment from, payment method. The older version was a lot easier to add payments as it was more simplified. But some of my staff love the new version of adding payments. It's a preference of the individual user.

I honestly love it! I couldn't run my business without it!

The ease of use for electronic medical billing is my favorite thing about Office Ally Practice Mate. I am able to do an entire weeks worth of medical billing in only a few minutes. Plus, adding new patients or updating existing patient charts is simple and easy.

The only thing I would change is that after you create a claim, instead of returning to the current day's calendar, I wish you could return to the date you of the claim you just created. This would be nice because I usually do all my billing at the end of the week and go from day to day. This isn't really a huge problem, it just takes my a few seconds more. Kind of a ticky-tacky complaint really.

Overall, I like the program- it does what I need, and my biller uses it- so we are all on the same page. It schedules, bills, files claims and creates reports all for a very affordable fee.

I like that the scheduling, billing and insurance claim filing is all in one program. As I learned my way around the program, I found I liked it more and more. I have utilized the Patient Ally portal for my patients, and had some of my forms put into electronic form so that patients have the option to fill out registration paperwork online. This has been such a nice feature. Patients use this to schedule their own appointments as well.

The video appointment- virtual appointment feature is non functional for me. And it sends an email to my patients in the middle of the night with a link for our appointment which is their link-- however, it doesn't work-- I use Doxy in place of this feature, but its confusing for my new virtual patients to get the email from Office Ally and then it doesn't work.

Excellent. No complaints. Highly recommend.

Customer service is exceptional at trouble shooting claims that fail to process for remittance. Professionalism, knowledge and competence of office ally staff.

It is impossible to ascertain why claims are not accepted by payors and always requires time to contact an office ally service representatives to understand why and how behavioral healthcarecompanies have changed the information they want submitted on claims- however it is farpreferable to speak to office ally representatives than to try and get information from the behavioralhealth companies who routinely give misinformation or are unable to troubleshoot.

Practice Mate keeps my office organized, it is easy to use from my work computer or my cell phone, and the customer service is top notch!

Practice Mate covers all of my needs for my chiropractic office. It takes time to train employees in on it, like any other product, but it's very easy to use once you get the hang of it.

I have appointment times that are 15 minutes and also 30 minutes, but I'm only able to pick one time slot for all of my appointments. I use the 15 minute slot and have to remember not to schedule people immediately after a 30 minute slot, since the reminder only uses a 15 minute slot. Otherwise, I have no problems with Practice Mate.

excellent

I can easily do my own billing at almost no cost

none

My overall experience has been good.

I appreciate the scheduling features and ability to have patients fill out intake documents online and keep them in their patient record. It also makes filing claims and tracking payments/accounts a breeze. I have found their customer service to be good and their scheduled training sessions to be Extremely helpful, especially in the areas of accounting and filing secondary claims.

Unfortunately I do not receive an alert that I have a new message in the patient portal so I have to remember to check many times through out my busy day. Also, there is no way for me to securely send messages with attachments to others in our practice- only to patients.

Great way to track payments from payors and patients alike.

Most of our payors pay us through Practice Mate, it's quick, convenient, the tech support is good and they will back you up if a payor tries to ding you for Timely Filing and you did submit the claim on time.

I can't think of any negatives. It meets all of my needs.

Overall, I find it very easy and helpful to use this product. I really like the reports I can pull for doctors when needed.

I like the ease with which I can change claims from active to wherever I need to place the claim during different processes. Since I work with denied claims often, it helps me to prioritize the claim according to the phase it is in - i.e. appeal, ready for claim, claim created primary, etc.

I feel like there could be a little better toggling from one screen to the next. For example, when I need to find a payment ID, it would be nice to have a one-click feature from the patient's billing history rather than having to copy and paste it into accounting.

The scheduling, the electronic prescribing, and the billing are facilitated by Practice Mate.

Ease of use and it meets HIPA requirements in order to carry on electronic prescriptions and medical insurance billing.

There is some difficulty in adapting and personalizing the program to be used as the only medical record.

Ten plus years of experience with Office Ally with only a handful of hiccups. Definitely on par if not better than much more costly systems like Epic!

Cloud based solutions catering efficiency and cost mitigation.

As with all Cloud systems, we are at the mercy of network connections.

It's a vast improvement over other services we've used. We don't use all the features available as some are not as cost efficient for smaller client populations. It has eased many of our processes, such as insurance eligibility and billing.

It's easy to learn and navigate for clinicians responsible for scheduling their own clients or for administrative staff to coordinate between clinicians and clients.

Sometimes the system is a bit slow to respond to commands and sometimes a user needs to go all the way through a process again vs using the back button to enter a new search.