What are Practice Mate users saying about the software?
Read what people like you have said about using Practice Mate software through verified user reviews
User Review Highlights
3.74
35 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"It will do anything I need to do - and the tech support is awesome."
"I love that we can color code our schedules to differentiate b/w OT/ST."
"Access To help and software is very intuitive. Overall it's a great program with many great features."
"A fairly large chunk of our patients have trouble using it, and completing the on-boarding enrollment."
"When we've expressed displeasure about this, we were ignored."
"Statement feature is decent except the way the statements are formatted is only semi professional, only in Black and White and no lines to separate visits."
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Showing 1 - 25 of 35 reviews

Fazal
Verified reviewer
Company size: 2-10 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2022
OFFICE ALLY, a comprehensive medical practice solution
Practice mate is great, we have used it in our medical practice for over 10 years.
Pros
Office ally is great because the practice mate is free. They will charge you nominal rates if you use some of the extra features like submitting claims, EHR, billing invoices, and a number of services that may be beneficial to a variety of different practices. Also their customer service is excellent, as well as their tutorial videos and they offer training one on one.
Cons
There are some things that could be improved on the software, but they are always improving and upgrading the software.
Diana
Company size: 2-10 employees
Industry: Mental Health Care
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2021
Great for Single Provider Practice
Pros
For a small, single provider mental health practice, this software makes billing much simpler. Entering demographics and billing is easy. Most clients are seen for the same procedure and diagnosis each time, I can template my charge entry to have these items automatically fill in at each visit. Easy to view and resubmit the claims that are sent. Can create pop-up notes when accessing certain areas of a patient (scheduling, demographics, etc). Can electronically post EOB's if setup to receive and process the insurance's file. Cannot beat the cost (or lack of cost) for using this software.
Cons
The Accounts Receivable can be challenging at times. Cannot reverse payments/adjustments on an account with a negative transaction, must delete these out, which is a nightmare for tracking or auditing. If the EOB wasn't posted by the system, have to manually search for the patient by looking at each EOB for that insurance.
Elizabeth
Company size: 1 employee
Industry: Mental Health Care
Time used: More than 2 years
Review Source
This review was submitted organically. No incentive was offered
November 2018
Most serious thing to consider when starting with Office Ally/Practice Mate as a Mental Health Professional
Pros
I've used Office Ally for over 10 years, and in the early years it has worked very well for me, however, if I knew what I know about Office Ally now, I would not have started using it.
Cons
In the last several years, there have been more mistakes made by practice mate, claims that appear to have been submitted that were not. Fortunately, the Office Ally Tech support is usually very helpful when I call them, although in this case of some claims not going through, that issue has still not been resolved. The biggest issue however, that I would urge users of Practice Mate to consider, is if you use this program to write notes, at some point in time, if you ever want to stop using Practice Mate, you will not have easy access to these notes. I was told that there is no easy way of downloading or printing these notes. You have to go into each session, and cut and paste each note onto another document. If you don't want to go through this trouble, and for me it would be thousands of notes I would have to cut and paste, it effectively locks you into using Practice Mate, and almost impossible to shift over to another billing software program. You can export patient demographic information to other programs, but notes cannot be exported. If I had known this when I started with Office Ally, I would not have started. Hopefully Office Ally will fix this problem which could easily dissuade users from wanting to sign on.
Rusty
Company size: 11-50 employees
Industry: Hospital & Health Care
Time used: Less than 2 years
Review Source
This review was submitted organically. No incentive was offered
February 2020
simple fixes could make a world of difference
Our experience with other softwares have been AWFUL so this one has been a blessing. I feel that there are seemingly minor adjustments that could be addressed that would make this DREAMY. If only I could get someone to hear me!!!
Pros
I love that we can color code our schedules to differentiate b/w OT/ST
Cons
Needed fixes: Make daily schedule show only therapists working that day visible; Allow schedule to drag L/R for view of all treating therapists that entire day at once
Reasons for choosing Practice Mate
the scheduling features
Reasons for switching to Practice Mate
Clinic Source cost us 2 employees! It was infuriating to work with. We frequently lost reports/daily notes in the middle of creating them. We were constantly double working ourselves. Their system needed to give users permission to unclick one box to allow us to fill in and submit 1500 forms through the software but they refused to make this adjustment. Although it had potential, it was THE WORST!
Debbie
Company size: 2-10 employees
Industry: Mental Health Care
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
June 2021
Office Ally for Group Practices
It's a vast improvement over other services we've used. We don't use all the features available as some are not as cost efficient for smaller client populations. It has eased many of our processes, such as insurance eligibility and billing.
Pros
It's easy to learn and navigate for clinicians responsible for scheduling their own clients or for administrative staff to coordinate between clinicians and clients.
Cons
Sometimes the system is a bit slow to respond to commands and sometimes a user needs to go all the way through a process again vs using the back button to enter a new search.
Reasons for switching to Practice Mate
Therapist was consistently breaking down and IT was unresponsive at the pace we needed.
Vicky
Company size: 2-10 employees
Industry: Mental Health Care
Time used: More than 2 years
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2021
You get what you pay for.
It's okay, works decent for small practices, I use it for my billing business of over 30 individual providers.
Pros
It's cheap and I have been using it for years so I know how to get around in it. Although it is not as cheap as it used to be and I am contemplating moving to a different system due to the expense growing. For what I pay monthly, I could be on a much better system.
Cons
Clumsy features. Auto posting is not great. Would love to see the visit, the subsequent claim, the eob all in the patient file. The aging report is horrendous. The collection report is closer but still a mess.
Reasons for choosing Practice Mate
Cheap and my provider picked it.
Keith
Verified reviewer
Company size: 2-10 employees
Industry: Medical Practice
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2021
Works great, very inexpensive
Office Ally provides great customer service. Their tools are easy to use and either free or inexpensive. Highly recommend!
Pros
I use EHR 24/7 along with Practice Mate. The systems talk to each other and make coding and billing easy. We use a billing company, and they submit the claims and follow things through to the end for us. It's a very simple process. With Practice Mate, you can bill participating and non-participating providers through their system, and it's all free! The only time you have to pay is if more than half of your submitted claims for the month are non-participating, but even then it only costs $35 for the month, regardless of how many claims are submitted. It's a great deal.
Cons
We are still pretty new to the system, but to this point we haven't had any problems. I'm excited to get things rolling.
Michelle
Company size: 2-10 employees
Industry: Medical Practice
Time used: Less than 2 years
June 2017
Constant Server Issues
Office Ally really needs to add and upgrade servers to meet the demands of its customers.
Pros
Low cost and intuitive system with features including interfaces with labs and imaging. Easy to use scheduling and EMR.
Cons
Consistently slow, and often completely unresponsive for long periods of time throughout the day. At peak times, the system experiences even more of a slow down.
Diana
Industry: Medical Practice
Time used: Less than 2 years
August 2016
Nice but limited!
Pros
Price.They provide a clearinghouse.A one stop for everything needed.Training readily available.
Cons
Functionality/ Limitations. Customization's for superbil and more.. Accounting for payments.. Flowing from one section to another. Eligibility checks .Patient data profile.
Mark
Company size: 2-10 employees
Industry: Mental Health Care
Time used: Less than 2 years
April 2017
Not Designed For Mental Health
I found it somewhat awkward in design.
Pros
It provides an efficient clearing house for billing. The technical staff does attempt to assist your needs.
Cons
This software is not suited for mental health documentation. It is designed for medical offices. It lacks flexibility.
cathy
Company size: 2-10 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2020
Practice Mate-Great for the smaller clinic
I love this program. Easy to learn and use. Multiple people can use it at once. Web based and can be used remotely. Customer service is knowledgeable but long wait times . I would recommend for clinics with 1-4 providers.
Pros
My familiarity with the product. Been using it for almost 20 years. It is very user friendly, easy to navigate and can be used by more than one person at at time. Auto posting feature is sufficient. Claims scrubber helps to create clean claims. No cost for support staff user accounts
Cons
Statement feature is decent except the way the statements are formatted is only semi professional, only in Black and White and no lines to separate visits.
Carol
Company size: 1 employee
Industry: Medical Practice
Time used: Less than 2 years
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2019
Good Value
If you are a smaller practice, this should work good for you especially with the low price.
Pros
Does all your billing and scheduling. Very rarely have issues with denied claims. Catches mistakes we make before being sent out. Low cost. Does phone, text, and email reminders.
Cons
Can't manually send out text reminders. Can't link reminder system to a phone number, uses a random phone number. A little bit of a learning curve and sometimes slow loading pages. System can't hold large files. Only will show 100 patients, have to deactivate patients to see the full list. The program needs work, but they have been updating it.
Phil
Company size: 11-50 employees
Industry: Mental Health Care
Time used: More than 2 years
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2018
Fantastic Calendaring and connection to Office Ally for insurance processing
Pros
I have used this service for nearly 8 years and have loved it for the calendar and insurance processing for insurance claims for my patients and clients.
Cons
They recently changed to charge for certain insurance companies an extra fee which has made the service more expensive than it was for the original 7 years. I am considering moving all this over to TherapyNotes to submit my insurance claims because I am a small practice.
Jessica
Company size: 2-10 employees
Industry: Medical Practice
Time used: More than 2 years
July 2017
Super ease and fast do to our billing.
Will continue billing though Practice Mate, we love it for our office...gets claims our fast and payment to us fast
Pros
How everything can be saved for billing and makes it go so much smoother, easy to add patients and easy to submit claims. Claims are processed very quickly!
Cons
Sometimes the billing shows a claim went successfully through, but then the insurance claim will say they never received a claim for a particular date of service. Has happened a lot.
Karin
Company size: 1 employee
Industry: Alternative Medicine
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2020
Highly Recommend!
It was easy to set up and it's been a breeze to use. Any time I need help I am able to get a person on the phone in no time.
Pros
I've been using Practice Mate for many years, since I quit paying somebody to do my billing for me. It keeps track of everything
Cons
I don't have any complaints, I use this for billing insurance, patient information and billing patients.
Reasons for switching to Practice Mate
cost, inefficiency
Kristen
Company size: 2-10 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source
This review was submitted organically. No incentive was offered
June 2020
Avoid this product
Regrettable.
Pros
Offers useful functions for accounting, billing, etc. if you don't plan to use the patient portal.
Cons
Their patient portal, Patient Ally, is AWFUL and I don't recommend it. Be prepared to deal with lots of bugs and customer service that just gives you the run around. The Upcoming Appointments feature of the portal does not work at all anymore. We've called several times to fix it over the last 6 months, and they just say "We are working on it" and refuse to give an estimated time to fix it. When we've expressed displeasure about this, we were ignored. We lose business because patients check their upcoming appointments tab and see they have nothing scheduled, even though they are in our schedules. Office Ally just doesn't care either so we will be looking for another solution. There are also plenty other bugs. For example, patients can sometimes request appointment slots that are already full, leading to double-booking. This is not because someone was scheduled in the time between the appointment request and confirmation. It is purely a software bug. The time it takes to resolve these issues with support is lengthy, and often the errors are never fully resolved. A fairly large chunk of our patients have trouble using it, and completing the on-boarding enrollment. We also had a worrisome customer service experience with their partner for integrated credit card processing, so we had to use a separate processor.
Ted
Company size: 2-10 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2019
Medisoft scheduling review
Overall a solid product. Recommended.
Pros
I like that it's easy to customize your patient schedule with several views (daily, weekly, monthly) and you can add multiple columns per day to clarify patient visits among several providers.
Cons
I have had a several issues where the program freezes and crashes my computer, but I'm not sure if that's a hardware or software issue.
Jesus
Company size: 2-10 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2018
Amazing billing set up
Pros
It's real easy to do billing here. Everything is well organized and I love how it connects to EHR. It makes it easy to look up patients information and uploads without having to switch over to EHR.
Cons
Sometimes I still get lost here. A better layout for all the tabs and functions could be implemented, but the way it is right now isn't too bad.
Rebecca
Company size: 1 employee
Industry: Mental Health Care
Time used: More than 2 years
April 2017
Great deal in therapy software
Pros
I like the ease of filing insurance, keeping up with client information and the reminder service. It was been a huge help that didn't hurt our bottom line.
Cons
Getting charged for an excess of Claims for a particular insurance provider. The software isn't always smooth to operate. It seems a little dated.
Melissa
Company size: 2-10 employees
Industry: Mental Health Care
Time used: More than 2 years
March 2017
Great Program!
Pros
Access To help and software is very intuitive. Overall it's a great program with many great features.
Cons
Billing portion is not so great. And prescribing medication is not an option. I had many problems with checking eligibility as well.
Gwen
Company size: 2-10 employees
Industry: Medical Practice
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2021
Good Software
Overall this is good software. Just a few things I would change to make it much better.
Pros
Overall I think this is a good EMR and Billing Software. I like the fact that you can upload multiple documents at once and entering patient visits and claims are very easy.
Cons
I’m not thrilled with the Billing side of the software. You have to sign into the Service section the send corrected claims and etc. I think we should be able to do it all in Practice Mate.
Kolby
Company size: 2-10 employees
Industry: Medical Practice
Time used: More than 2 years
March 2017
Great Software for starting out
We have been using this for the past 2 years. It is extremely user friendly and great for a start up practice that is trying to save time and money.
Carri
Company size: 2-10 employees
Industry: Medical Practice
Time used: Less than 2 years
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2020
Nice little program
It a decent experience. I need more time on it. But for the price, it certainly gets the job done. The support is really good. It just doesn't have all the bells and whistles but they are adding more. i would take a look at it with questions if you know what you are looking for. You might be pleasantly surprised.
Pros
I love that it is almost free. We pay $35 for the clearing house and the PM. Its another $29.95 per doc for the EHR.
Cons
It is somewhat confusing. I feel like I go in circles. But I may not have used it enough. It does work though to get claims out and organize payments and rports'
Reasons for choosing Practice Mate
The price for sure.
Heather
Company size: 2-10 employees
Industry: Health, Wellness and Fitness
Time used: Less than 2 years
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2019
Office ally LOVE !
Pros
very easy to use - if not support is right around the corner ! - Very detailed
Cons
I have had times logging in that were tough when working remotely - but could be a ME problem !
Christine
Company size: 2-10 employees
Industry: Mental Health Care
Time used: Less than 12 months
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2018
Good software for a small medical office
Pros
I like that this is a one stop shop for my small practice. It is great to be able to schedule, bill, take payments, make appointments and keep charts in one spot!
Cons
I don't like that there are a limit amount of notes. It was also a bit of a learning curve to get up and running.
