A fairly large chunk of our patients have trouble using it, and completing the on-boarding enrollment.

It will do anything I need to do - and the tech support is awesome.

Office Ally provides great customer service. Their tools are easy to use and either free or inexpensive.

When we've expressed displeasure about this, we were ignored.

If you are a smaller practice, this should work good for you especially with the low price.

I love that we can color code our schedules to  differentiate b/w OT/ST.

Access To help and software is very intuitive. Overall it's a great program with many great features.

Low cost and intuitive system with features including interfaces with labs and imaging. Easy to use scheduling and EMR.

It is so difficult to deal with this program. It seems like the creators just stacked amounts of data creating a horrific, time wasting, not biller friendly program.

It was easy to set up and it's been a breeze to use. Any time I need help I am able to get a person on the phone in no time.

Claims scrubber helps to create clean claims. No cost for support staff user accounts.

It's a very simple process. With Practice Mate, you can bill participating and non-participating providers through their system, and it's all free.

Statement feature is decent except the way the statements are formatted is only semi professional, only in Black and White and no lines to separate visits.

I love that it is almost free. We pay $35 for the clearing house and the PM.

The aging report is horrendous. The collection report is closer but still a mess.

It is very user friendly, easy to navigate and can be used by more than one person at at time. Auto posting feature is sufficient.

Offers useful functions for accounting, billing, etc. if you don't plan to use the patient portal.

It's easy to learn and navigate for clinicians responsible for scheduling their own clients or for administrative staff to coordinate between clinicians and clients.

How everything can be saved for billing and makes it go so much smoother, easy to add patients and easy to submit claims. Claims are processed very quickly.

It's a vast improvement over other services we've used. We don't use all the features available as some are not as cost efficient for smaller client populations.

The support is really good. It just doesn't have all the bells and whistles but they are adding more.

Poor follow up with customer service. Terrible experience with Reminder Mate.

US Dollar

Office Ally’s Practice Mate is a cloud-based medical practice management solution that caters to small and midsize healthcare organizations. It can be customized to fit the needs of multiple specialties and helps users in digitizing the activities necessary to manage a practice.


This solution is HIPAA-compliant and can be combined with Office Ally’s EHR solution to fulfill Meaningful Use Stage 1 and 2 requirements.


Users can create appointments, manage a calendar and color-code time slots using the appointment scheduling module. Patients can also request appointments via Office Ally’s patient portal, Patient Ally. Healthcare professionals can log on to approve or deny appointment requests, and view forms that patients have completed before their scheduled appointment.


Practice Mate also includes a reporting module that allows users to search by name, type of insurance, tax ID and other identifying information. Reports generated by the system can also be downloaded by users and exported into Microsoft Excel.


Support is offered via phone, email and through other online resources.



LongDescription

Patient Records Management

Electronic Payments

Patient Engagement

HIPAA Compliant

Communication Management

Calendar Management

Scheduling

Self Service Portal

EMR/EHR

Compliance Management

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