McKesson Practice Partner

RATING:

2.3

(6)
Overview

About McKesson Practice Partner

McKesson Practice Partner is an ONC-ATCB and CCHIT certified electronic health record (EHR) and practice management solution. It is HIPAA compliant, and can be deployed on-premise. To date, it has served over 25,000 users across practices of all sizes. The complete suite of McKesson Practice Partner also includes modules for patient records, medical billing, appointment scheduling, revenue cycle management and claim scrubbing. The practice management component collects and manages patient information that is required for registration, referral management and other patient communication. It also includes features such as smart waiting list management and eligibility checks that can be performed in real time. The company also provides the option of integra...

McKesson Practice Partner Pricing

Free trial: 

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Free version: 

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Provider dashboard

McKesson Practice Partner Reviews

Overall Rating

2.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

2.5

Customer Support

2

Value for money

2

Functionality

2.5

Most Helpful Reviews for McKesson Practice Partner

6 Reviews

Dori

51-200 employees

Used daily for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed February 2019

About at the end of my rope

Support was better for a while, but now it’s like they don’t even care. Also they promised their customers that they had 2015 CEHRT, but it is not available for install until March. The deadline was January.

PROS

Great on Health Maintenance. Does a good job of reminding healthcare providers of which services are due.

CONS

The software is way too “clunky.” It takes a million steps to do a simple thing. You have to be experienced with database tables in order to get anything done. Support blames everything on “network problems” so they don’t have to take responsibility.

Tanya

Medical Practice, 51-200 employees

Used daily for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed September 2017

Been with Practice Partner since 2006. Started out great but now no enhancements at all.

PROS

Very configurable. Colors are great. Easy on the eyes. Love the clinical elements. Love the dot codes being able to send info from your progress note to other sections of the chart via dot codes.

CONS

Reporting. Everything is a work around. It started when McKesson purchased them and has went down hill from there. Now Emds owns them. Customer service is better but there has been no enhancements what so ever.

Dori

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed August 2017

Practice Partner

I think this used to be a good system for the price. There are so many better options out there.

PROS

Health Maintenance makes it very easy for providers to see what the patient is due for so none of the major healthcare needs are missed. Scheduling is easy, and there is a lot of flexibility in the scheduling. Customer service is friendly and relatively fast.

CONS

Billing tasks take too many steps, almost without exception. You can't correct a claim at the claim level, so if you want to re-send the claim after a rejection, you have to go to each line, unapply any adjustments, and set each individual line to go again. Any reports take forever to run, and the only way to customize reports is to do queries with SQL language. To create a statement file, for example, takes hours, during which time the billing program is unavailable to whomever is creating the file. Also, the system is not intuitive at all. A new user can't just look around and find what he/she is looking for and must receive pretty extensive training.

mark

Medical Practice, 11-50 employees

Used daily for more than 2 years

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed February 2017

outdated

Works ok for entering office notes. Our billing department has always had difficulty, month end takes 4 to 8 hours to run. Unable to run reports for meaningful use. MACRO is bound to be a nightmare. Portal is ok, but patients cannot schedule appointments or pay. Will be changing this year.

PROS

Easy to type notes.

CONS

outdated

Tatyana

Medical Practice, 2-10 employees

Used more than 2 years

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed April 2017

generally not good

Would not recommend this product

PROS

organization. The note comes out nicely. Reminders are decent

CONS

not user friendly, a lot of steps involved to do each task. interfacing is difficult. Does not show repeat appointments.

Heather

Medical Practice, 11-50 employees

Used weekly for less than 2 years

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed April 2017

Not so user friendly

I used this at the previous clinic I worked at. It was not the easiest to use but after working with it for a while I got the hang of it.

PROS

It was very detailed on how to look for what you needed.

CONS

It was so detailed that it took a little bit longer to get to where you needed.

6 Reviews