PracticeSuite software


PracticeSuite’s practice management, electronic health records (EHR) and patient management platform is suitable for medical practices and third-party medical billing companies of all sizes. 

Practices can use patient-oriented features like scheduling, patient outreach (CRM), patient kiosks and patient portals to engage patients and streamline patient flow. PracticeSuite also offers online review and patient service tools.

The EHR allows clinical teams to manage clinical measures, health maintenance and includes flexible charting tools. The EHR has nationwide connectivity to labs, pharmacies, the patient portal and HIE networks.

The cloud-based system is also suitable for medical billing (RCM) companies. Design details like the multi-practice dashboard help companies perform business tasks across practices - claims, ERAs, denials, appeals and monitor practice-specific performance KPIs.

PracticeSuite’s pricing is a per provider subscription and includes a dedicated success coach, training, and support. RCM services and unique RCM company partnership programs are available.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

25 Reviews of PracticeSuite

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  • ERIKA from Compass Limb & Brace, LLC

    Specialty: Other specialty

    Number of employees: 2-10 employees

    September 2017

    Perfect for a startup.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall we like this software. It has been sufficient for our needs as a startup, and totally affordable! Customer service was helpful, and usually solved my problems right away.

    Pros

    This is very cost effective for a small business starting out. You can use it strictly for billing and scheduling only, which is what we needed to start with.

    Cons

    Not super easy to figure out on your own. Training is super important and kind of hard to find. You have to have the information perfectly entered to avoid problems such as the 4-digit addition on ZIP codes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Margaret from Medical Billing Solutions LLC

    Specialty: Multi-specialty

    Number of employees: 2-10 employees

    May 2017

    Practice Suite

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I really love using this software. I found this software easy to learn.

    Pros

    Practice suite saves information which allows you to copy your last billing. This saves time when you are billing the same codes. I like that I can use UB or HCFA forms. The prices of this software is very affordable.

    Cons

    Sometimes setting up the patient cases can be confusing. Or when adding new insurances. The flow of this process could be easier to read.
    Some of the reports could be better.

  • Lori from BTO Billing & Consulting LLC

    Specialty: Billing services

    Number of employees: 1 employee

    February 2017

    Good billing software

    Ease-of-use
    Functionality
    Quality
    Support

    I have not used it very much as my clients are currently using their own software but what I have used to it, it's user-friendly and customer service is great.

  • Catherine from Haynes & Associates

    Specialty: Billing services

    Number of employees: 2-10 employees

    February 2017

    Practice Suite NOT for PT

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Practice Suite is a cloud-based Medical Office Management and Billing program. Practice Suite works with the Clearing House Relay Health to electronically process sending and receiving of billing statements. The features for running your medical office include Patient Information, Appointments, Visits (based on Case: diagnosis and/or insurance), Patient Payment, Insurance Payments (electronically or manually), with multiple Office Locations and Providers. There is also the ability to add Insurance Companies, CPT Codes, and Referring Physicians. Using these features are easy, to begin with, but soon get tricky and cumbersome.

    Pros

    Practice Suite has a wonderful Customer Support Team that can be contacted by phone or Live Chat. They use Team Viewer to access your screen to demonstrate how-to's and to view your issues. They are quite proficient and communication is easy and not at all stressful.
    Practice Suite also has a quite responsive Programming Team. They are actively fixing or correcting program issues. Tickets are creating and addressed quickly. Programmers will call and speak to you to clarify your issue and to make certain their proposed fix will meet your needs.

    Cons

    The Reporting system has a Favorite CPT Report but does not keep track of or report your favorite CPT codes. You have the ability to add a CPT Code, but not Save it for future use.
    The Patient Case feature has a place for Diagnosis, Insurance, and Notes. Yet, on the Encounter screen, even though Notes appear at the bottom of the screen, your notes do not appear. This makes tracking KX and G-Codes difficult to locate and cumbersome. Therefore Billing correctly is an issue.
    Also, even though CPT Codes were correctly added with Modifiers and G-Codes for Medicare, Practice Suite (in all its wisdom) separates each line and electronically submits it to Medicare. This means Medicare overpays you and then takes the money back on a future transmission. Practice Suite cannot handle this is Posting. Practice Suite has the ability to allow you to Post Secondary Insurance before Primary. But if you do, you will need to access each and every line and Reverse the Adjusted Amount one line item at a time. Sometimes this works and sometimes it doesn't. This means you may repeat these steps multiple times.

  • Jena from JBA Medical Billing

    Specialty: Other specialty

    Number of employees: 1 employee

    February 2017

    User friendly and affordable.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Practice Suite made it easy for me to get my billing service up and running within minutes.

    Pros

    The customer service at Practice Suite is amazing. If you have any issues, support is able to help you immediately. The updates are done during the weekend or late hours which is great.

    Cons

    I don't have any complaints about this software. Anytime I have run into something I am not familiar with I am able to call or put in a ticket and my concerns are handled very quickly. I have worked with an agent on specific questions which is nice to have the same support person and gain a business relationship.

  • Christine from Emery Medical Solutions

    Specialty: Radiology / imaging

    Number of employees: 11-50 employees

    January 2017

    Awesome Company!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    PracticeSuite is a wonderful company! The system is easy to use and the customer service is great. I never have to leave voicemails to get help, someone is always available to answer any question I may have. The reports are ready to run and you can get the information you need. Our experience has been 100% positive!!

    Pros

    Ease of use and accessibility to information and staff

    Cons

    None

  • Amy from Anderson Eye Care/Malkani Retina Center

    Specialty: Ophthalmology

    Number of employees: 11-50 employees

    December 2016

    Great PM system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have now had the pleasure of working with the great people at Practice Suite, customer service has been phenomenal in helping implement everything in 3 different practices. This system is extremely user-friendly, great reports, ease of scheduling and any other thing you would need in a practice management system they have it. If you can't find where it is they are always ready willing and able to help you.

    Pros

    Ease of use, ease in training others to use the system.

    Cons

    Nothing really

  • Jessica from Taylor Billing Services

    Specialty: Billing services

    Number of employees: 2-10 employees

    December 2016

    Great Company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This company is great very helpful and the support is over the top. They not only offer Medical billing software, and Electronic Medical Records, they also have a great billing service that will handle all of your claims for you.

    Pros

    Great customer service very helpful with the setup and very user friendly. Cost effective.

    Cons

    None

  • Lee Ann from LightWorks Acupuncture

    Specialty: Alternative & holistic medicine

    Number of employees: 2-10 employees

    December 2016

    Alternative Practice

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    They have been very supportive and helpful with helping an Alternative Holistic Practice make the software work for our needs. There was always a solution to our request. Practice Suite has been amazing at getting us up and running in a timely manner and has helped me meet my goals for the transition. Customer support is amazing and always there when I need them. It is easy to use, even for a new medical biller.

    Pros

    They are working daily at improving and updating the functionality and making it even easier to use. The constant staff support is a huge plus.

  • Lukas from T.T.C., Inc.

    Specialty: Applied Behavior Analysis/Autism

    Number of employees: 2-10 employees

    December 2016

    Excellent product, excellent customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am in the process of implementing PracticeSuite at my small medical practice. While I would certainly say that there is a learning curve (the dashboard layout is a bit complicated and the processes aren't always intuitive), this minor drawback is more than offset by the advanced functionality and feature set of the product. Most importantly, the customer service has been stellar - any time I ask a question, I get a prompt response and often an impromptu coaching session to help me solve whatever difficulty I was having. Overall, great product - and I would prefer to have a steeper learning curve with a better product than an oversimplified or "dumbed-down" set of features.

    Pros

    - Extremely strong customer service
    - Rich and well-developed feature set
    - Detailed reporting available

    Cons

    - Interface is not always intuitive
    - Fairly steep learning curve

  • Rachel from Private Practice

    Specialty: Mental & behavioral health

    Number of employees: 2-10 employees

    December 2016

    Good Program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been using this software now for almost a year, it has been very stable and tutorials are very easy. Support goes above and beyond to assist our every need.

    Pros

    It was very affordable and easy to use. Support is very good.

    Cons

    It took us a while to get up and going, but with constant assistance from support we got it.

  • Eric from The Provider Connection

    Specialty: Billing services

    Number of employees: 11-50 employees

    December 2016

    SOLID BILLING SOFTWARE

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I own a medical billing company. We have used many different billing software products over the 12 years we have been in business. The Practice Suite billing software is at the upper end of the various products we have encountered. We started with them in 2012 and they have consistently improved upon the product since then with updates and upgrades. Most importantly, they support their product. On the occasion when we run into a problem, they are very quick to fix it.

    Pros

    Great support, ease of use, many report options and the ability to export to Excel to create your own reports.

    Cons

    Nothing significant at this point and if we do have a problem it is resolved quickly.

  • Gary from Ahlers Integrated Solutions

    Specialty: Multi-specialty

    Number of employees: 11-50 employees

    December 2016

    Practice Suite

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    One of the few, if not only, EMR that resembles an actual paper chart. Its intelligent design, intuitive navigation, flexible setup and seamless interface between our clinic management and billing systems make it the perfect and most complete choice for the non-profit healthcare agencies we serve. As a non-profit EMR installer/trainer/consultant, I’ve personally assisted over 80 clinic locations implement Practice Suite for various public health specialties and am proud to report that every install went as planned and ALL sites continue to successfully utilize the program.

  • brett from AFTH

    Specialty: Chiropractic

    Number of employees: 2-10 employees

    November 2016

    run away as fast as you can

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This has to be the worst software on the market. Counter-intuitive, constant crashes, gliches, and errors. This is just plain poorly designed software. Things that should take one or two clicks take 2, 3, or 4 times more clicks than should be expected. Customer service is non-existent. You always have to leave a message for them and you might get a call back in a few hours or so, but it's usually the next day. We have had problems with the scheduler software moving appointments, deleting appointments, and changing the status of appointments without our knowledge or input. We have had problems with the billing software changing the status of unbilled claims to billed claims, and even create claims out of thin air. The one thing you will get plenty of, is insincere apologies from these people. They have even threatened to cut our access to the software with-in 24 hours for non-payment when we were paid up 2 months ahead of time (errors with their own accounting). If you try this software, you will spend hours trying to correct errors caused by the poor software, hours on the phone (when they feel like returning your call) with support, and hours more than you should, inputting data, because the software is incompetent.

    Cons

    it doesn't work properly, constant problems

  • terri from WT Equestrian, LLC

    Specialty: Mental & behavioral health

    Number of employees: 2-10 employees

    October 2016

    PracticeSuite

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The customer support makes it all worth it! Little daunting at first but with the help of customer support it will make sense after 3 tries

    Pros

    Customer Support

  • Chris from Patient to Patient Dental Marketing

    Specialty: Dentistry

    Number of employees: 2-10 employees

    October 2016

    PracticeSuite Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I worked briefly with this product and was the point person on the transition to Eaglesoft.

    Pros

    The product had a very small data footprint

    Cons

    The produc was very slow and had some challeges with data saves

  • Julie from LifeArts Integrated Health Center, PC

    Specialty: Family medicine

    August 2016

    Amended Practice Suite Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Practice Suite is a great product and the service support is amazing. They are continuously upgrading and integrating new aspects of the software to help ease the use for both providers and patients.

    Cons

    Not much. I like them very well and they are very easy to work with.

  • Debbie from Your MedSource

    Specialty: Billing services

    July 2016

    Excellent, great customer service, easy to use system.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use and customer service. I can bring on new employees and train them quickly since the system is so easy to use. Also when there are claim formats we need specific to our specialty or region they create what we need.

    Cons

    Keeping the accounting straight. Even though the accounting is sometimes off, they have been great in making corrections without issue.

  • Matthew from Salazar Family Medicine

    Specialty: Family medicine

    July 2016

    Thoroughly Satisfied

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I am thoroughly satisfied with this product. Switching over to PracticeSuite has allowed me to bill my patients more efficiently and in turn made more money for my practice. My favorite feature by far is the outstanding support team. They are always there when you need them and they have assisted me with every problem I have encountered.

    Cons

    Initially setting up was a bit difficult, but ever since it has been up and running everything has gone smoothly.

  • Tracy from Stark Billing Services LLC

    Specialty: Pathology / research

    July 2016

    User friendly and their support is wonderful.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    PracticeSuite is very easy to use. The products functionality meets all our needs. The support staff do a great job and I would highly recommend this to any medical billing service. I have used other software and I like this one the best. Also the price is very affordable.

    Cons

    I really don't have anything else to say. They do a top notch job.

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