PracticeSuite Software


PracticeSuite’s practice management, electronic health records (EHR) and patient management platform is suitable for medical practices and third-party medical billing companies of all sizes. 

Practices can use patient-oriented features like scheduling, patient outreach (CRM), patient kiosks and patient portals to engage patients and streamline patient flow. PracticeSuite also offers online review and patient service tools.

The EHR allows clinical teams to manage clinical measures, health maintenance and includes flexible charting tools. The EHR has nationwide connectivity to labs, pharmacies, the patient portal and HIE networks.

The cloud-based system is also suitable for medical billing (RCM) companies. Design details like the multi-practice dashboard help companies perform business tasks across practices - claims, ERAs, denials, appeals and monitor practice-specific performance KPIs.

PracticeSuite’s pricing is a per provider subscription and includes a dedicated success coach, training, and support. RCM services and unique RCM company partnership programs are available.



27 Reviews of PracticeSuite

Overall rating

4.22 / 5 stars

Filters:

Showing 1 - 20 of 27 reviews

October 2018

sally from Dr. Charles Ashley Mann & Associates

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

October 2018

Easy to use PracticeSuite

easy to find question/answer section

Pros

User friendly - coming from the dental world to the medical world -

Cons

Nothing with the software - just trying to figure out medical all together

September 2018

Diana from Chandler RxP

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Functionality

4 of 5

September 2018

Easy to use

Pros

What I liked most about this software was the ease of use and how it integrated everything into one system.

Cons

The cost is a bit much when there are companies that offer it for free.

September 2017

ERIKA from Compass Limb & Brace, LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

3 of 5

September 2017

Perfect for a startup.

Overall we like this software. It has been sufficient for our needs as a startup, and totally affordable! Customer service was helpful, and usually solved my problems right away.

Pros

This is very cost effective for a small business starting out. You can use it strictly for billing and scheduling only, which is what we needed to start with.

Cons

Not super easy to figure out on your own. Training is super important and kind of hard to find. You have to have the information perfectly entered to avoid problems such as the 4-digit addition on ZIP codes.

May 2017

Margaret from Medical Billing Solutions LLC

Company Size: 2-10 employees


Ease-of-use

5 of 5

Functionality

5 of 5

May 2017

Practice Suite

I really love using this software. I found this software easy to learn.

Pros

Practice suite saves information which allows you to copy your last billing. This saves time when you are billing the same codes. I like that I can use UB or HCFA forms. The prices of this software is very affordable.

Cons

Sometimes setting up the patient cases can be confusing. Or when adding new insurances. The flow of this process could be easier to read.
Some of the reports could be better.

February 2017

Lori from BTO Billing & Consulting LLC

Company Size: 1 employee


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Good billing software

I have not used it very much as my clients are currently using their own software but what I have used to it, it's user-friendly and customer service is great.

February 2017

Catherine from Haynes & Associates

Company Size: 2-10 employees


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

5 of 5

Functionality

3 of 5

February 2017

Practice Suite NOT for PT

Practice Suite is a cloud-based Medical Office Management and Billing program. Practice Suite works with the Clearing House Relay Health to electronically process sending and receiving of billing statements. The features for running your medical office include Patient Information, Appointments, Visits (based on Case: diagnosis and/or insurance), Patient Payment, Insurance Payments (electronically or manually), with multiple Office Locations and Providers. There is also the ability to add Insurance Companies, CPT Codes, and Referring Physicians. Using these features are easy, to begin with, but soon get tricky and cumbersome.

Pros

Practice Suite has a wonderful Customer Support Team that can be contacted by phone or Live Chat. They use Team Viewer to access your screen to demonstrate how-to's and to view your issues. They are quite proficient and communication is easy and not at all stressful.
Practice Suite also has a quite responsive Programming Team. They are actively fixing or correcting program issues. Tickets are creating and addressed quickly. Programmers will call and speak to you to clarify your issue and to make certain their proposed fix will meet your needs.

Cons

The Reporting system has a Favorite CPT Report but does not keep track of or report your favorite CPT codes. You have the ability to add a CPT Code, but not Save it for future use.
The Patient Case feature has a place for Diagnosis, Insurance, and Notes. Yet, on the Encounter screen, even though Notes appear at the bottom of the screen, your notes do not appear. This makes tracking KX and G-Codes difficult to locate and cumbersome. Therefore Billing correctly is an issue.
Also, even though CPT Codes were correctly added with Modifiers and G-Codes for Medicare, Practice Suite (in all its wisdom) separates each line and electronically submits it to Medicare. This means Medicare overpays you and then takes the money back on a future transmission. Practice Suite cannot handle this is Posting. Practice Suite has the ability to allow you to Post Secondary Insurance before Primary. But if you do, you will need to access each and every line and Reverse the Adjusted Amount one line item at a time. Sometimes this works and sometimes it doesn't. This means you may repeat these steps multiple times.

February 2017

Jena from JBA Medical Billing

Company Size: 1 employee


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

User friendly and affordable.

Practice Suite made it easy for me to get my billing service up and running within minutes.

Pros

The customer service at Practice Suite is amazing. If you have any issues, support is able to help you immediately. The updates are done during the weekend or late hours which is great.

Cons

I don't have any complaints about this software. Anytime I have run into something I am not familiar with I am able to call or put in a ticket and my concerns are handled very quickly. I have worked with an agent on specific questions which is nice to have the same support person and gain a business relationship.

January 2017

Christine from Emery Medical Solutions

Company Size: 11-50 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Awesome Company!!!

PracticeSuite is a wonderful company! The system is easy to use and the customer service is great. I never have to leave voicemails to get help, someone is always available to answer any question I may have. The reports are ready to run and you can get the information you need. Our experience has been 100% positive!!

Pros

Ease of use and accessibility to information and staff

Cons

None

December 2016

Amy from Anderson Eye Care/Malkani Retina Center

Company Size: 11-50 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

Great PM system

I have now had the pleasure of working with the great people at Practice Suite, customer service has been phenomenal in helping implement everything in 3 different practices. This system is extremely user-friendly, great reports, ease of scheduling and any other thing you would need in a practice management system they have it. If you can't find where it is they are always ready willing and able to help you.

Pros

Ease of use, ease in training others to use the system.

Cons

Nothing really

December 2016

Jessica from Taylor Billing Services

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Great Company

This company is great very helpful and the support is over the top. They not only offer Medical billing software, and Electronic Medical Records, they also have a great billing service that will handle all of your claims for you.

Pros

Great customer service very helpful with the setup and very user friendly. Cost effective.

Cons

None

December 2016

Lee Ann from LightWorks Acupuncture

Company Size: 2-10 employees


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Alternative Practice

They have been very supportive and helpful with helping an Alternative Holistic Practice make the software work for our needs. There was always a solution to our request. Practice Suite has been amazing at getting us up and running in a timely manner and has helped me meet my goals for the transition. Customer support is amazing and always there when I need them. It is easy to use, even for a new medical biller.

Pros

They are working daily at improving and updating the functionality and making it even easier to use. The constant staff support is a huge plus.

December 2016

Lukas from T.T.C., Inc.

Company Size: 2-10 employees


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

Excellent product, excellent customer service

I am in the process of implementing PracticeSuite at my small medical practice. While I would certainly say that there is a learning curve (the dashboard layout is a bit complicated and the processes aren't always intuitive), this minor drawback is more than offset by the advanced functionality and feature set of the product. Most importantly, the customer service has been stellar - any time I ask a question, I get a prompt response and often an impromptu coaching session to help me solve whatever difficulty I was having. Overall, great product - and I would prefer to have a steeper learning curve with a better product than an oversimplified or "dumbed-down" set of features.

Pros

- Extremely strong customer service
- Rich and well-developed feature set
- Detailed reporting available

Cons

- Interface is not always intuitive
- Fairly steep learning curve

December 2016

Rachel from Private Practice

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Good Program

We have been using this software now for almost a year, it has been very stable and tutorials are very easy. Support goes above and beyond to assist our every need.

Pros

It was very affordable and easy to use. Support is very good.

Cons

It took us a while to get up and going, but with constant assistance from support we got it.

December 2016

Eric from The Provider Connection

Company Size: 11-50 employees


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

SOLID BILLING SOFTWARE

I own a medical billing company. We have used many different billing software products over the 12 years we have been in business. The Practice Suite billing software is at the upper end of the various products we have encountered. We started with them in 2012 and they have consistently improved upon the product since then with updates and upgrades. Most importantly, they support their product. On the occasion when we run into a problem, they are very quick to fix it.

Pros

Great support, ease of use, many report options and the ability to export to Excel to create your own reports.

Cons

Nothing significant at this point and if we do have a problem it is resolved quickly.

December 2016

Gary from Ahlers Integrated Solutions

Company Size: 11-50 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

Practice Suite

One of the few, if not only, EMR that resembles an actual paper chart. Its intelligent design, intuitive navigation, flexible setup and seamless interface between our clinic management and billing systems make it the perfect and most complete choice for the non-profit healthcare agencies we serve. As a non-profit EMR installer/trainer/consultant, I’ve personally assisted over 80 clinic locations implement Practice Suite for various public health specialties and am proud to report that every install went as planned and ALL sites continue to successfully utilize the program.

November 2016

brett from AFTH

Company Size: 2-10 employees


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

November 2016

run away as fast as you can

This has to be the worst software on the market. Counter-intuitive, constant crashes, gliches, and errors. This is just plain poorly designed software. Things that should take one or two clicks take 2, 3, or 4 times more clicks than should be expected. Customer service is non-existent. You always have to leave a message for them and you might get a call back in a few hours or so, but it's usually the next day. We have had problems with the scheduler software moving appointments, deleting appointments, and changing the status of appointments without our knowledge or input. We have had problems with the billing software changing the status of unbilled claims to billed claims, and even create claims out of thin air. The one thing you will get plenty of, is insincere apologies from these people. They have even threatened to cut our access to the software with-in 24 hours for non-payment when we were paid up 2 months ahead of time (errors with their own accounting). If you try this software, you will spend hours trying to correct errors caused by the poor software, hours on the phone (when they feel like returning your call) with support, and hours more than you should, inputting data, because the software is incompetent.

Cons

it doesn't work properly, constant problems

October 2016

terri from WT Equestrian, LLC

Company Size: 2-10 employees


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

October 2016

PracticeSuite

The customer support makes it all worth it! Little daunting at first but with the help of customer support it will make sense after 3 tries

Pros

Customer Support

October 2016

Chris from Patient to Patient Dental Marketing

Company Size: 2-10 employees


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

October 2016

PracticeSuite Review

I worked briefly with this product and was the point person on the transition to Eaglesoft.

Pros

The product had a very small data footprint

Cons

The produc was very slow and had some challeges with data saves

August 2016

Julie from LifeArts Integrated Health Center, PC


Ease-of-use

4.5 of 5

Value for money

5 of 5

Customer support

4.5 of 5

Functionality

4 of 5

August 2016

Amended Practice Suite Review

Pros

Practice Suite is a great product and the service support is amazing. They are continuously upgrading and integrating new aspects of the software to help ease the use for both providers and patients.

Cons

Not much. I like them very well and they are very easy to work with.

July 2016

Debbie from Your MedSource


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2016

Excellent, great customer service, easy to use system.

Pros

Ease of use and customer service. I can bring on new employees and train them quickly since the system is so easy to use. Also when there are claim formats we need specific to our specialty or region they create what we need.

Cons

Keeping the accounting straight. Even though the accounting is sometimes off, they have been great in making corrections without issue.