PracticeSuite Software

PracticeSuite Software

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About PracticeSuite

PracticeSuite’s practice management, electronic health records (EHR) and patient management platform is suitable for medical practices and third-party medical billing companies of all sizes. Practices can use patient-oriented features like scheduling, patient outreach (CRM), patient kiosks and patient portals to engage patients and streamline patient flow. PracticeSuite also offers online review and patient service tools. The EHR allows clinical teams to manage clinical measures, health maintenance and includes flexible charting tools. The EHR has nationwide connectivity to labs, pharmacies, the patient portal and HIE networks. The cloud-based system is also suitable for medical billing (RCM) companies. Design details like the multi-practice dashboard he...

PracticeSuite Pricing

Starter edition: Free Plus edition: $95 / provider / month (2 users per provider) Complete edition: $195 / provider / month (unlimited users)

Starting price: 

$95.00 per month

Free trial: 

Available

Free version: 

Available

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Centralized patient screen

PracticeSuite User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4

Showing 1 - 5 of 31 reviews

Asma

Company size: 2-10 employees

Industry: Hospital & Health Care

Time used: Less than 12 months

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

Overall Great Experience

Pros

Right from the beginning the practicsuite stood out with its interface ease to use and layout. Customer service and onboarding has been amazing experience. Highly recommend

Cons

Sometime too many steps for each thing but I understand this also gives more options in the long run to do things.

Reasons for choosing PracticeSuite

Our biller was familiar with the ease of the software and how it integrated with our current EHR.

Margaret

Company size: 2-10 employees

Industry: Medical Practice

Time used: More than 2 years

5

Ease-of-use

out of 5
5

Functionality

out of 5

May 2017

Practice Suite

I really love using this software. I found this software easy to learn.

Pros

Practice suite saves information which allows you to copy your last billing. This saves time when you are billing the same codes. I like that I can use UB or HCFA forms. The prices of this software is very affordable.

Cons

Sometimes setting up the patient cases can be confusing. Or when adding new insurances. The flow of this process could be easier to read. Some of the reports could be better.

Catherine

Company size: 2-10 employees

Industry: Financial Services

Time used: Less than 6 months

2

Ease-of-use

out of 5
2

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

February 2017

Practice Suite NOT for PT

Practice Suite is a cloud-based Medical Office Management and Billing program. Practice Suite works with the Clearing House Relay Health to electronically process sending and receiving of billing statements. The features for running your medical office include Patient Information, Appointments, Visits (based on Case: diagnosis and/or insurance), Patient Payment, Insurance Payments (electronically or manually), with multiple Office Locations and Providers. There is also the ability to add Insurance Companies, CPT Codes, and Referring Physicians. Using these features are easy, to begin with, but soon get tricky and cumbersome.

Pros

Practice Suite has a wonderful Customer Support Team that can be contacted by phone or Live Chat. They use Team Viewer to access your screen to demonstrate how-to's and to view your issues. They are quite proficient and communication is easy and not at all stressful. Practice Suite also has a quite responsive Programming Team. They are actively fixing or correcting program issues. Tickets are creating and addressed quickly. Programmers will call and speak to you to clarify your issue and to make certain their proposed fix will meet your needs.

Cons

The Reporting system has a Favorite CPT Report but does not keep track of or report your favorite CPT codes. You have the ability to add a CPT Code, but not Save it for future use. The Patient Case feature has a place for Diagnosis, Insurance, and Notes. Yet, on the Encounter screen, even though Notes appear at the bottom of the screen, your notes do not appear. This makes tracking KX and G-Codes difficult to locate and cumbersome. Therefore Billing correctly is an issue. Also, even though CPT Codes were correctly added with Modifiers and G-Codes for Medicare, Practice Suite (in all its wisdom) separates each line and electronically submits it to Medicare. This means Medicare overpays you and then takes the money back on a future transmission. Practice Suite cannot handle this is Posting. Practice Suite has the ability to allow you to Post Secondary Insurance before Primary. But if you do, you will need to access each and every line and Reverse the Adjusted Amount one line item at a time. Sometimes this works and sometimes it doesn't. This means you may repeat these steps multiple times.

Cheslea

Company size: 2-10 employees

Industry: Medical Practice

Time used: Less than 2 years

Review Source

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

June 2022

Amazing Customer Service

Tech support is incredible. They respond quickly and courteously. In our office, guarantor's found it difficult to identify what patient had a balance. PracticeSuite support worked closely with me to perfect this process. Statements are being paid at a much faster rate. Saving hugely on time, and cost of sending paper statements, also increasing the revenue rate for patients payments.

Pros

The efficiency of sending patient statements, checking eligibility, easy way to process payment. There are some many functions.

Cons

There are some cross over issues with insurance duplicating when changed in Elation. Some people get frustrated if they can make one large payment, and have to give credit card information more than once when paying multiple accts. Some of the graphics aren't as users friendly in the beginning until your get it all down.

Gary

Company size: 11-50 employees

Industry: Medical Practice

Time used: Less than 6 months

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

December 2016

Practice Suite

One of the few, if not only, EMR that resembles an actual paper chart. Its intelligent design, intuitive navigation, flexible setup and seamless interface between our clinic management and billing systems make it the perfect and most complete choice for the non-profit healthcare agencies we serve. As a non-profit EMR installer/trainer/consultant, I’ve personally assisted over 80 clinic locations implement Practice Suite for various public health specialties and am proud to report that every install went as planned and ALL sites continue to successfully utilize the program.

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