




Centralized patient screen





Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10About PracticeSuite
PracticeSuite’s practice management, electronic health records (EHR) and patient management platform is suitable for medical practices and third-party medical billing companies of all sizes.
Practices can use patient-oriented features like scheduling, patient outreach (CRM), patient kiosks and patient portals to engage patients and streamline patient flow. PracticeSuite also offers online review and patient service tools.
The EHR allows clinical teams to manage clinical measures, health maintenance and includes flexible charting tools. The EHR has nationwide connectivity to labs, pharmacies, the patient portal and HIE networks.
The cloud-based system is also suitable for medical billing (RCM) compa...
Centralized patient screen
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10Average User Ratings
Overall
Ease-of-use
4.0
Value for money
4.5
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
May 2017
Margaret from Medical Billing Solutions LLC
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: More than 2 years
Ease-of-use
5.0
Functionality
5.0
May 2017
Practice Suite
I really love using this software. I found this software easy to learn.
Pros
Practice suite saves information which allows you to copy your last billing. This saves time when you are billing the same codes. I like that I can use UB or HCFA forms. The prices of this software is very affordable.
Cons
Sometimes setting up the patient cases can be confusing. Or when adding new insurances. The flow of this process could be easier to read. Some of the reports could be better.
March 2020
Corey from Howard Health and Weellness
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2020
Outstanding product for small practices
This product helps me run my practice by aiding in collection/billing and tracking the new and established patients which helps with
Pros
This product is visually appealing and the functionality is outstanding. It is easy to use and navigate. The support is excellent as well.
Cons
Reporting is customizable but can be made easier. There could be easier connection from the reporting directly linked to individual patient charts/records.
Reasons for Choosing PracticeSuite
It has the best overall functionality and ease of use.
February 2017
Catherine from Haynes & Associates
Company Size: 2-10 employees
Industry: Financial Services
Time Used: Less than 6 months
Ease-of-use
2.0
Value for money
2.0
Customer support
5.0
Functionality
3.0
February 2017
Practice Suite NOT for PT
Practice Suite is a cloud-based Medical Office Management and Billing program. Practice Suite works with the Clearing House Relay Health to electronically process sending and receiving of billing statements. The features for running your medical office include Patient Information, Appointments, Visits (based on Case: diagnosis and/or insurance), Patient Payment, Insurance Payments (electronically or manually), with multiple Office Locations and Providers. There is also the ability to add Insurance Companies, CPT Codes, and Referring Physicians. Using these features are easy, to begin with, but soon get tricky and cumbersome.
Pros
Practice Suite has a wonderful Customer Support Team that can be contacted by phone or Live Chat. They use Team Viewer to access your screen to demonstrate how-to's and to view your issues. They are quite proficient and communication is easy and not at all stressful. Practice Suite also has a quite responsive Programming Team. They are actively fixing or correcting program issues. Tickets are creating and addressed quickly. Programmers will call and speak to you to clarify your issue and to make certain their proposed fix will meet your needs.
Cons
The Reporting system has a Favorite CPT Report but does not keep track of or report your favorite CPT codes. You have the ability to add a CPT Code, but not Save it for future use. The Patient Case feature has a place for Diagnosis, Insurance, and Notes. Yet, on the Encounter screen, even though Notes appear at the bottom of the screen, your notes do not appear. This makes tracking KX and G-Codes difficult to locate and cumbersome. Therefore Billing correctly is an issue. Also, even though CPT Codes were correctly added with Modifiers and G-Codes for Medicare, Practice Suite (in all its wisdom) separates each line and electronically submits it to Medicare. This means Medicare overpays you and then takes the money back on a future transmission. Practice Suite cannot handle this is Posting. Practice Suite has the ability to allow you to Post Secondary Insurance before Primary. But if you do, you will need to access each and every line and Reverse the Adjusted Amount one line item at a time. Sometimes this works and sometimes it doesn't. This means you may repeat these steps multiple times.
December 2016
Gary from Ahlers Integrated Solutions
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: Less than 6 months
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2016
Practice Suite
One of the few, if not only, EMR that resembles an actual paper chart. Its intelligent design, intuitive navigation, flexible setup and seamless interface between our clinic management and billing systems make it the perfect and most complete choice for the non-profit healthcare agencies we serve. As a non-profit EMR installer/trainer/consultant, I’ve personally assisted over 80 clinic locations implement Practice Suite for various public health specialties and am proud to report that every install went as planned and ALL sites continue to successfully utilize the program.
December 2016
Lukas from T.T.C., Inc.
Company Size: 2-10 employees
Time Used: Less than 6 months
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2016
Excellent product, excellent customer service
I am in the process of implementing PracticeSuite at my small medical practice. While I would certainly say that there is a learning curve (the dashboard layout is a bit complicated and the processes aren't always intuitive), this minor drawback is more than offset by the advanced functionality and feature set of the product. Most importantly, the customer service has been stellar - any time I ask a question, I get a prompt response and often an impromptu coaching session to help me solve whatever difficulty I was having. Overall, great product - and I would prefer to have a steeper learning curve with a better product than an oversimplified or "dumbed-down" set of features.
Pros
- Extremely strong customer service - Rich and well-developed feature set - Detailed reporting available
Cons
- Interface is not always intuitive - Fairly steep learning curve