--- title: "PracticeSuite Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of PracticeSuite. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if PracticeSuite is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/practicesuite-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Medical Billing Software](https://www.softwareadvice.com/medical/medical-billing-software-comparison/) / [PracticeSuite](https://www.softwareadvice.com/medical/practicesuite-profile/) / PracticeSuite Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/practicesuite-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/practicesuite-profile/alternatives/) # PracticeSuite User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 41 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.3/5 - Value for money: 4.1/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 22 reviews (54%) - 4 stars: 7 reviews (17%) - 3 stars: 7 reviews (17%) - 2 stars: 1 reviews (2%) - 1 star: 4 reviews (10%) ### Most mentioned pros - Pretty good customer service overall, I got good advice from them and they spent many hours assisting with my template creation. - PracticeSuite support worked closely with me to perfect this process. ### Most mentioned cons - You will see your cost double, triple. When you call for help, they ignore. ## PracticeSuite customer reviews Showing reviews 1-25 of 41 (page 1). ### PracticeSuite the way forward? - Overall rating: 4/5 - Reviewer: Rosie H. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I didn’t have a good nor bad experience. It was overall good but I think the company itself needs to work on its AI a little better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how it gives you options for your medical bills, easy to find records. The help team are so helpful and very pleasant. #### Cons I don’t like how it is using AI, I know that this is the new thing and the way forward but I just don’t think it’s all there with PracticeSuite. #### Vendor response Thank you for sharing your experience with PracticeSuite! We're glad to hear that you find our platform easy to use and that our support team has been helpful and pleasant. Your feedback on AI is valuable, and we understand that AI in healthcare technology is evolving. At PracticeSuite, we continuously refine our AI capabilities to enhance accuracy, efficiency, and overall user experience. Our latest advancements focus on streamlining workflows and reducing administrative burdens, and we're committed to ongoing improvements based on user input. If you're interested in learning more about how we're enhancing our AI, check out our latest updates at https://practicesuite.com/practicesuite-announces-the-launch-of-artificial-intelligence-ai-capabilities-into-its-cloud-platform/. If you ever have specific suggestions or need assistance, we'd love to hear from you. Thank you for being a part of the PracticeSuite community! Replied February 2025 --- ### Great Program - Overall rating: 5/5 - Reviewer: Kelly S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience is great. I recommend Practice Suite to offices that are looking for a PM system. Our billing company doesn't purchase PM software. We always use the software our clients are using. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros We love the reports in Practice Suite as well as the user friendly platform. We are able to upload paper eobs to payments and working rejections and denials are easy too. #### Cons It would probably be the EHR because so many providers like other ehrs and they get connected to Practice Suite for the billing side. I also wish there was a way to attach medical records to a claim for worker's comp. We use another PM system that allows us to attach medical records and send electronically. It's a very nice feature. #### Reasons for choosing PracticeSuite Because it's my favorite program and its user friendly --- ### Customizable - Overall rating: 3/5 - Reviewer: Sierra C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Pretty good customer service overall, I got good advice from them and they spent many hours assisting with my template creation. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Fully customizable eval and soap templates. Easy to take payments. #### Cons Not streamlined or created for SLPs. Cost if you have many employees/contractors. #### Reasons for choosing PracticeSuite Cost with only one-three providers at the time and ability to create fully customizable templates, which is so helpful for efficient medSLP work. Eventually, when I grew, it would have been too expensive. --- ### Overall Great Experience - Overall rating: 5/5 - Reviewer: Asma R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Right from the beginning the practicsuite stood out with its interface ease to use and layout. Customer service and onboarding has been amazing experience. Highly recommend #### Cons Sometime too many steps for each thing but I understand this also gives more options in the long run to do things. #### Reasons for choosing PracticeSuite Our biller was familiar with the ease of the software and how it integrated with our current EHR. --- ### User friendly system - Overall rating: 5/5 - Reviewer: Lettika p. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great system for offices. Has helped us stay organized. #### Cons Since its a new system for me, i have not noticed any issues. It has been very user friendly. --- ### Acupuncture and Chiropractic Provider - Overall rating: 3/5 - Reviewer: Jessica L. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Good price, ability to integrate with a wide range of other programs/products #### Cons As a provider, I had a hard time logging in to my patient accounts when my personal providers also used PracticeSuite --- ### Great service - Overall rating: 4/5 - Reviewer: Caitlin D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. They have been wonderful. The positives outweigh the negatives. If we ever have questions on something they answer that day and that is huge in the medical field to keep the practice up and running. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The communication from PracticeSuite. They answer questions quickly and work hard to fix any issue that comes up. #### Cons It can be very complex when working in billing. --- ### PracticeSuite Billing Practices - Overall rating: 3/5 - Reviewer: Linda M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered They had our business for many, many years, and they are not worth the money, but it is really hard to move billing clients, so you're stuck, and they can charge you whatever they want. Avoid getting in this trap. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It was fairly easy to use and the tech support people were very nice. #### Cons Pricing and their billing practices in general. FYI-The prices this website shows are less than half of what they really charge. Completely disorganized billing practices. They can't keep track, constantly double billing and charging for accounts that had been closed for months. I had my credit card on file with them, and they wouldn't charge it for six months and then would charge it all at once. They sent several invoices per month, some with a random client or two on it or a set-up fee (large fees for this BTW, like 2K for EHR) for a client from six months ago, which might be on more than one invoice, etc., nearly always wrong. The software itself has some snags, especially if you ever make a mistake. For example, if you put in an amount applied to deductible by mistake, you can't delete or change that. You have to contact support. The reports are bad, although there are hundreds of them, and if you request a change, it could take 6 months to be implemented. --- ### Practice Suite NOT for PT - Overall rating: 3/5 - Reviewer: Catherine H. - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Practice Suite is a cloud-based Medical Office Management and Billing program. Practice Suite works with the Clearing House Relay Health to electronically process sending and receiving of billing statements. The features for running your medical office include Patient Information, Appointments, Visits (based on Case: diagnosis and/or insurance), Patient Payment, Insurance Payments (electronically or manually), with multiple Office Locations and Providers. There is also the ability to add Insurance Companies, CPT Codes, and Referring Physicians. Using these features are easy, to begin with, but soon get tricky and cumbersome. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Practice Suite has a wonderful Customer Support Team that can be contacted by phone or Live Chat. They use Team Viewer to access your screen to demonstrate how-to's and to view your issues. They are quite proficient and communication is easy and not at all stressful. Practice Suite also has a quite responsive Programming Team. They are actively fixing or correcting program issues. Tickets are creating and addressed quickly. Programmers will call and speak to you to clarify your issue and to make certain their proposed fix will meet your needs. #### Cons The Reporting system has a Favorite CPT Report but does not keep track of or report your favorite CPT codes. You have the ability to add a CPT Code, but not Save it for future use. The Patient Case feature has a place for Diagnosis, Insurance, and Notes. Yet, on the Encounter screen, even though Notes appear at the bottom of the screen, your notes do not appear. This makes tracking KX and G-Codes difficult to locate and cumbersome. Therefore Billing correctly is an issue. Also, even though CPT Codes were correctly added with Modifiers and G-Codes for Medicare, Practice Suite (in all its wisdom) separates each line and electronically submits it to Medicare. This means Medicare overpays you and then takes the money back on a future transmission. Practice Suite cannot handle this is Posting. Practice Suite has the ability to allow you to Post Secondary Insurance before Primary. But if you do, you will need to access each and every line and Reverse the Adjusted Amount one line item at a time. Sometimes this works and sometimes it doesn't. This means you may repeat these steps multiple times. --- ### Decent Product for Value - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The software is very easy to use and train on. They have a great self service help center that will walk you through most things. #### Cons It’s difficult to customize patient reminders, when they go out and patient forms. --- ### Awesome Company!!! - Overall rating: 5/5 - Reviewer: Christine D. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered PracticeSuite is a wonderful company! The system is easy to use and the customer service is great. I never have to leave voicemails to get help, someone is always available to answer any question I may have. The reports are ready to run and you can get the information you need. Our experience has been 100% positive!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and accessibility to information and staff #### Cons None --- ### Best Medical Software I've used to date - Overall rating: 5/5 - Reviewer: Kelly C. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered Our practice switched to PracticeSuite software and we all agree this is the best software we have used to date. The integration and ease of transition was much smoother than we anticipated and the customer support has been phenomenal. The billing and coding processes have been greatly simplified. I would recommend this to every practice manager, biller, and coder. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### PracticeSuite - Overall rating: 4/5 - Reviewer: terri t. - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The customer support makes it all worth it! Little daunting at first but with the help of customer support it will make sense after 3 tries #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Customer Support --- ### PracticeSuite Review - Overall rating: 2/5 - Reviewer: Chris N. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I worked briefly with this product and was the point person on the transition to Eaglesoft. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The product had a very small data footprint #### Cons The produc was very slow and had some challeges with data saves --- ### Good service - Overall rating: 4/5 - Reviewer: Celeste R. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very easy and good to use. Not horrifyingly complex and not chalk full of major problems. Also very easy to send out reminders to patients #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Its super easy to navigate and not overly complicated in its features. The customer service is also fantastic and very helpful. Well worth the money for even just the basic features #### Cons I do find it gets buggy sometimes especially when creating new patient files in the system. It can also crash often --- ### Bait and Switch tactics. Stay away or be disappointed down the line - Overall rating: 1/5 - Reviewer: Saifullah N. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered ABSOLUTELY TERRIBLE. be ready for disappointment and shady tactics down the road. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros many features and ease of use attracted us to this prodcut #### Cons After a couple years, they start to nickle and dime you. they will change up the contract. Every encounter over 450, they will charge you EXTRA for each encounter. This will drive up your cost massively. They will do this without even a phone call to discuss. You will see your cost double, triple. When you call for help, they ignore. Now we will have to spend money and time to move away. Extremely unethical --- ### The most unfriendly front desk program - Overall rating: 1/5 - Reviewer: Allen C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Comparing to previous Smart Soft program, Pracsuite is complicated, very user unfriendly, and is designed for practitioner use, certainly not for front desk, admin. Who ever designed this program has obviously never sat at the reception of a medical practice! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros Nothing! Navigation is difficult. A lot of previous information regarding suburbs, States, is missing. Finding existing patients is not easy. Entering patient information is complicated. #### Cons Most things. Entering patient info. Billing the various options, Medicare. Health Funds. Not possible to scan documents directly to a file. General day to day use is too complicated. Previous Smartsoft was very user friendly. #### Reasons for switching to PracticeSuite No choice due mainly to Medicare changes. --- ### Amazing Customer Service - Overall rating: 5/5 - Reviewer: Cheslea N. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Tech support is incredible. They respond quickly and courteously. In our office, guarantor's found it difficult to identify what patient had a balance. PracticeSuite support worked closely with me to perfect this process. Statements are being paid at a much faster rate. Saving hugely on time, and cost of sending paper statements, also increasing the revenue rate for patients payments. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The efficiency of sending patient statements, checking eligibility, easy way to process payment. There are some many functions. #### Cons There are some cross over issues with insurance duplicating when changed in Elation. Some people get frustrated if they can make one large payment, and have to give credit card information more than once when paying multiple accts. Some of the graphics aren't as users friendly in the beginning until your get it all down. --- ### Practice Suite - Overall rating: 5/5 - Reviewer: Margaret F. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered I really love using this software. I found this software easy to learn. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Practice suite saves information which allows you to copy your last billing. This saves time when you are billing the same codes. I like that I can use UB or HCFA forms. The prices of this software is very affordable. #### Cons Sometimes setting up the patient cases can be confusing. Or when adding new insurances. The flow of this process could be easier to read. Some of the reports could be better. --- ### Business Owner - Overall rating: 3/5 - Reviewer: Lisa W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Not usually helpful with needed. Continue to pass the ball and ignore. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros not much to say about it at this time. #### Cons Does not do as promised. We are a medical billing company and continue to have issues. #### Reasons for switching to PracticeSuite Was promised this was going to be easier to use. --- ### Outstanding product for small practices - Overall rating: 5/5 - Reviewer: Corey H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered This product helps me run my practice by aiding in collection/billing and tracking the new and established patients which helps with #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product is visually appealing and the functionality is outstanding. It is easy to use and navigate. The support is excellent as well. #### Cons Reporting is customizable but can be made easier. There could be easier connection from the reporting directly linked to individual patient charts/records. #### Reasons for choosing PracticeSuite It has the best overall functionality and ease of use. --- ### run away as fast as you can - Overall rating: 1/5 - Reviewer: brett m. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered This has to be the worst software on the market. Counter-intuitive, constant crashes, gliches, and errors. This is just plain poorly designed software. Things that should take one or two clicks take 2, 3, or 4 times more clicks than should be expected. Customer service is non-existent. You always have to leave a message for them and you might get a call back in a few hours or so, but it's usually the next day. We have had problems with the scheduler software moving appointments, deleting appointments, and changing the status of appointments without our knowledge or input. We have had problems with the billing software changing the status of unbilled claims to billed claims, and even create claims out of thin air. The one thing you will get plenty of, is insincere apologies from these people. They have even threatened to cut our access to the software with-in 24 hours for non-payment when we were paid up 2 months ahead of time (errors with their own accounting). If you try this software, you will spend hours trying to correct errors caused by the poor software, hours on the phone (when they feel like returning your call) with support, and hours more than you should, inputting data, because the software is incompetent. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Cons it doesn't work properly, constant problems --- ### Simple to use, great features - Overall rating: 5/5 - Reviewer: Richard D. - Industry: Medical Practice - Product usage: Used unspecified for less than 2 years - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros As a startup practice it is challenging getting up and running. PracticeSuite had a very affordable software, and to be honest, thats why I originally went with it. As I learned the system more I didn't realize how much deep functionality the EHR had, and from what my staff has been able to demonstrate the billing and reporting is top notch. I like that they have reports that show me our last 6 months in a trend. #### Cons Nothing. It has exceed my expectations. If anything, I would maybe like built in dictation. I am using dragon that is integrated in, but I have to pay separate for that. --- ### Excellent product, excellent customer service - Overall rating: 4/5 - Reviewer: Lukas F. - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered I am in the process of implementing PracticeSuite at my small medical practice. While I would certainly say that there is a learning curve (the dashboard layout is a bit complicated and the processes aren't always intuitive), this minor drawback is more than offset by the advanced functionality and feature set of the product. Most importantly, the customer service has been stellar - any time I ask a question, I get a prompt response and often an impromptu coaching session to help me solve whatever difficulty I was having. Overall, great product - and I would prefer to have a steeper learning curve with a better product than an oversimplified or "dumbed-down" set of features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - Extremely strong customer service - Rich and well-developed feature set - Detailed reporting available #### Cons - Interface is not always intuitive - Fairly steep learning curve --- ### Easy and affordable! - Overall rating: 5/5 - Reviewer: Michael C. - Industry: Medical Practice - Product usage: Used unspecified for more than 2 years - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4.5/5 - Functionality: 4.5/5 #### Pros I enjoyed all of the user friendly features that this software has to offer. The product is used primarily for billing within my practice and has been incredibly helpful. Another important feature that I admire about the product is the amazing support who are always available to assist you with any problems. #### Cons The templates at first seem complicated to set it up, but they work very well. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/practicesuite-profile/reviews/?page=2) --- PracticeSuite Reviews, Pros and Cons - 2026 Software Advice