The reporting and the Billing Department is by far its strength. Started with GRS in Feb 2018.

Familiar with Epic, VA system, Care360, and this by far the worst I've encountered. No integration or support for Mac or iPad.

Once you develop the template it is easy to use.

The customer support is great and knowledgeable and our Customer Experience Mangers are awesome and very patient with us.

This is an integrated product with many business partners to rely on. We use the Dell cloud for our system which is has great reliability for access and download speed.

Very expensive to get a new user added, especially being a small group practice. Being charged a lot of money for monthly maintenance.

Overall product support is poor, and god forbid you need them when a problems arises. Updates break the system from Windows, Greenway, and other standard 3rd party applications.

The e-prescribing is cumbersome and time consuming, again, this may be a training issue as it was barely touched on because of all the other problems.

Overall, the product is well thought out for all areas - from check-in to check-out, billing, payments, and denials.

We have been clients since 2004 and have been very pleased. As our practice has grown, we continue to appreciate Greenway/Primesuite.

The market place is where you leave your problems. I log onto it and let them know what is not working for me.

PrimeSuite is user friendly, reliableand secure for any healthcare provider. Also, it is cost effective.

If it is not escalated, prepare for a long wait. Personally, we have been dealing with software companies for years on multiple levels, and this is the single worst user experience we have ever had.

Great Software, with fabulous Customer Service. Product helps us take better care of our patients.

We have been using Greenway, Prime Suite for over 11 years. Purchasing Greenway is a decision we haven't ever regretted.

Love Escribe, love ability to import notes, excellent library of templates from correspondence to provider notes.

The software itself is good looking with easily usable menus and modules.

I hate that the system cannot separate out (HL7) documents coming into the system by office location. They are all mixed together so that's very frustrating the bigger we get.

Greenway Prime Suite was very good it is that the Company decided they no longer wanted to support their product.

This places me at risk for HIPAA violation. When I purchased the software, before its acquisition by Greenway Health, I was promised a no cost exit with usable data.

No way to easily send out consults to referring physicians. Inability to import photos or pics of patient problems.

Greenway has proven effective solutions to ease the workflow and maintain thorough documentation throughout the practice and to provide comprehensive patient chart documentation.

They also provide a fair price, which is very much appreciated.

We have been live for three years, and the whole experience has been horrible. When we call, we are on hold for an average of two hours before we are disconnected.

I have heard horrible things about a lot of EHR systems, in fact, most of them.

This being compounded with them trying to integrate with Salesforce is proving to be a tragic move for this software company.

Cost is reasonable compared to several others out there. It isn't hard to navigate.

My previous EHR was far superior at a fraction of the cost.

The program is awkward to navigate and slow to load or go from page to page. It takes too many clicks to perform a task.

I think the Greenway service is second to none. Any problem I have is handled by a phone call or a message.

That being said, the more flexibility you have, the more confusing or harder it can be to grasp all the different possibilities.

Great customer service and easy to work with. Greenway provides an excellent patient portal that our patients enjoy using to remain in contact with our office.

Great, easy software looks up to date & not old like other products. I've been using it for almost 5.

Poor customer support have had loggin delays every morning for months contacted Customer service they were not able to resolve the issue.

Ease of use and the intuitiveness in using it. We have a customer experience manager, we can call her at any time with questions and she helps us out, she is very helpful.

If you just run with the basics without modifying it for yourself, you will be frustrated and wasting your time and money.

We have been with Greenway PS since 2008 and love the ease of the system. The integration of the practice management and the chart is amazing.

Ease of use, especially when it populates automatically the demographics of our clients. The cost of the software was very reasonable, to be able to test it our for free was great.

It's quick,easy,affordable and best of all ,it's a veteran and family owned business.I would recommend this software to any working professional or business owners.

The software runs great and is easy to use. I love that I can just print it to my color printer and not have to purchase the claim forms.

I have had trouble with using the ledger which is an add on.

As a claim adjuster I use the CMS 1500 software and have been very happy with the free trial version. I am able to send out claims to be processed in a timely manner.

I have had nothing but good luck with this service. It is easy to use, Fast and any help I have ever needed is at the end of the phone line.

Through the purchasing process, and later through installation of the software, the customer service was great. Actually, the owner answered and he was amazing.

It's integrated full into our workflow and gives us many powerful features.

It has been a great experience and much easier to use than we had first anticipated. They were very helpful in getting us set up, and  we were able to input the information with ease.

Excellent support as well as excellent support. Great for a medical practice that does not need an expensive practice management product.

The value for your money with this product is great. The software product is very user-friendly and if there is any difficulty, the customer support is awesome.

It is been a lifesaver for me because it is allowed me to do my billing in such an easy way.

If you change fields in the code section, prices (in multiple units) and totals do not recompute, causing costly errors.

I like that I can save a template and just change the dates. I like how easy it is to save.

Ease of preparation of insurance forms, and keeping my records for those forms. There is an affiliated billing aspect to this software, but I never integrated it with my own system.

Time has obviously been spent on the interface and that is obvious. There are still a few dead ends that need sorting.

The staff at Speedy is amazing. They are so helpful either live or email - they are so knowledgeable and able to guide you with assurance that you will learn.

Great for small offices like ours. Customer service has always been top notch and wonderful to work with.

I have had problems with the flash drive failing. I had to call customer support to walk me through installing on a new drive.

US Dollar

Greenway Health’s ambulatory platform provides healthcare organizations with clinical, financial, and administrative tools and services. Prime Suite is Greenway’s electronic health record (EHR) and practice management (PM) system. Practices can choose between on-premise and hosted options and can add on integrated solutions for revenue cycle management, interoperability, population health management, mobile access, analytics and patient engagement.


Prime Suite supports clinical documentation for primary care and specialties with templates specific to the encounters those physicians see most often. To support practice participation in quality care initiatives, Prime Suite is certified for MU Stages 1 and 2, and is prevalidated to offer points toward NCQA patient-centered medical home (PCMH) recognition.


Prime Suite also includes tools to assist with ICD-10 coding and dashboards to track progress toward quality measures for value-based programs.



LongDescription

Patient Records Management

Document Storage

Task Scheduling

Template Management

EMR/EHR

Compliance Management

Activity Dashboard

Alerts/Notifications

Reminders

Customizable Templates

Reporting/Analytics

Records Management

Patient Scheduling

Patient Portal

Task Management

Document Management

Practice Management

Charting

For Family Medicine

Drug Reference Database

E-Prescribing

Medication Management

For Cardiologists

For Obstetrics & Gynecology

For Primary Care

For Orthopedics

For Pain Management

For Neurologists

For Urologists

Web browser (OS agnostic)

Please contact Greenway Health for pricing details.

Self-Employed

2-10

11-50

51-200

201-500

501-1000

Prime Suite

SpeedyClaims is an on-premise tool that allows small clinics and single-provider offices to manage CMS 1500 insurance claim forms. It is compatible with most Windows operating systems.


Users can print paper copies of their CMS 1500 forms or send them electronically. The forms can be customized for a specific practice, which enables fields to be automatically completed when users open new forms. Information is saved for reuse and repeat patient claims can be auto-completed using previously entered information.


Claims are saved in the claims list, which allows users to keep track of patient payments. Users can also configure shortcuts suited to their workflows. A Medicare claims processing guide and a year of software updates are included. SpeedyClaims also offers calendars, and it includes databases for provider, patient and insurance company data and a list of diagnostic codes.


Email and phone support are offered. A free trial is available.



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