The reporting and the Billing Department is by far its strength. Started with GRS in Feb 2018.

Familiar with Epic, VA system, Care360, and this by far the worst I've encountered. No integration or support for Mac or iPad.

Once you develop the template it is easy to use.

The customer support is great and knowledgeable and our Customer Experience Mangers are awesome and very patient with us.

This is an integrated product with many business partners to rely on. We use the Dell cloud for our system which is has great reliability for access and download speed.

Very expensive to get a new user added, especially being a small group practice. Being charged a lot of money for monthly maintenance.

Overall product support is poor, and god forbid you need them when a problems arises. Updates break the system from Windows, Greenway, and other standard 3rd party applications.

The e-prescribing is cumbersome and time consuming, again, this may be a training issue as it was barely touched on because of all the other problems.

Overall, the product is well thought out for all areas - from check-in to check-out, billing, payments, and denials.

We have been clients since 2004 and have been very pleased. As our practice has grown, we continue to appreciate Greenway/Primesuite.

The market place is where you leave your problems. I log onto it and let them know what is not working for me.

PrimeSuite is user friendly, reliableand secure for any healthcare provider. Also, it is cost effective.

If it is not escalated, prepare for a long wait. Personally, we have been dealing with software companies for years on multiple levels, and this is the single worst user experience we have ever had.

Great Software, with fabulous Customer Service. Product helps us take better care of our patients.

We have been using Greenway, Prime Suite for over 11 years. Purchasing Greenway is a decision we haven't ever regretted.

Love Escribe, love ability to import notes, excellent library of templates from correspondence to provider notes.

The software itself is good looking with easily usable menus and modules.

I hate that the system cannot separate out (HL7) documents coming into the system by office location. They are all mixed together so that's very frustrating the bigger we get.

Greenway Prime Suite was very good it is that the Company decided they no longer wanted to support their product.

This places me at risk for HIPAA violation. When I purchased the software, before its acquisition by Greenway Health, I was promised a no cost exit with usable data.

No way to easily send out consults to referring physicians. Inability to import photos or pics of patient problems.

Greenway has proven effective solutions to ease the workflow and maintain thorough documentation throughout the practice and to provide comprehensive patient chart documentation.

They also provide a fair price, which is very much appreciated.

We have been live for three years, and the whole experience has been horrible. When we call, we are on hold for an average of two hours before we are disconnected.

I have heard horrible things about a lot of EHR systems, in fact, most of them.

This being compounded with them trying to integrate with Salesforce is proving to be a tragic move for this software company.

Cost is reasonable compared to several others out there. It isn't hard to navigate.

My previous EHR was far superior at a fraction of the cost.

The program is awkward to navigate and slow to load or go from page to page. It takes too many clicks to perform a task.

I think the Greenway service is second to none. Any problem I have is handled by a phone call or a message.

That being said, the more flexibility you have, the more confusing or harder it can be to grasp all the different possibilities.

Great customer service and easy to work with. Greenway provides an excellent patient portal that our patients enjoy using to remain in contact with our office.

Great, easy software looks up to date & not old like other products. I've been using it for almost 5.

Poor customer support have had loggin delays every morning for months contacted Customer service they were not able to resolve the issue.

Ease of use and the intuitiveness in using it. We have a customer experience manager, we can call her at any time with questions and she helps us out, she is very helpful.

If you just run with the basics without modifying it for yourself, you will be frustrated and wasting your time and money.

We have been with Greenway PS since 2008 and love the ease of the system. The integration of the practice management and the chart is amazing.

Theranest is so user friendly that it's even kind of fun.

I love the way this software is organized and how everything I need to do to work with my clients is all in one place. It is very user friendly and my clients are liking it to.

They respond in good time, and they are incredibly helpful when they do.

The price is reasonable and the support is pretty good. They are friendly and understand the problem.

What I like most about this therapist software is that it makes my job so easy. The the main uses of this software for me or charting my notes and billing my insurance.

To say that I'm happy with TheraNest is an understatement. It's a great product at a very fair price.

LOVE being able to to upload files to the client's file, including mp3s. LOVE how responsive and progressive the developers are.

I like how everything you need (like client intake and consent forms) is already there and ready for you to use. Also the Teletherapy software is working out great.

I've found that TheraNest is quite responsive to user suggestions, leading to many positive changes over the last couple of years.

I love the interface, it is excellent and very easy to use. It is also excellent for its cost.

I have had such a wonderful experience with the customer support team at Theranest. They have done a great job at checking in, trouble shooting, and offering me support as I learn the program.

So paying double and doing double the work is what she thinks should work for me. She was very unprofessional and rude and her supervisor never contacted me to resolve the situation.

Incredibly happy and satisfied that we switched to Theranest.

I highly recommend TheraNest as a note & billing software. You really get your money's worth and it keeps everything organized which helps business run more smoothly.

It's great that they offer so many features including a clear and easy calendar, clinical notes, billing, and even a telehealth platform and client portals.

I also love the all-in-one pricing, in that I can have as many therapists as I want - pricing is based on number of clients, not therapists.

They are very helpful in setting it up. Great interface with the system.

They blame a third party that they choose and put absolutely no effort and extremely poor customer service to resolve this issue.

I love the ease of scheduling  and payment processing. Having all the information for each patient  saved is a plus for.

Especially pleased with the customer service. This software is straight forward and streamlined for ease of use.

Overall pretty great product and service and seems to be a company that is focused on development and growth of the product and customer service experience.

This program is grossly insufficient for billing purposes and the representative even told us that it wasn't created for billing which makes me feel even worse. You don't listen to our suggestions.

I like that TheraNest is very user friendly for the most part and if I get stuck, the excellent customer service is available to help out.

I would recommend and have recommended TheraNest to colleagues needing a good EHR program.

I had to train myself on how to use the software which was a bit confusing for me at first. I was able to navigate the system after.

After charging me an insanely high fee for managed billing, they refused to refund the deposit after I canceled the service with no services yet provided.

US Dollar

Greenway Health’s ambulatory platform provides healthcare organizations with clinical, financial, and administrative tools and services. Prime Suite is Greenway’s electronic health record (EHR) and practice management (PM) system. Practices can choose between on-premise and hosted options and can add on integrated solutions for revenue cycle management, interoperability, population health management, mobile access, analytics and patient engagement.


Prime Suite supports clinical documentation for primary care and specialties with templates specific to the encounters those physicians see most often. To support practice participation in quality care initiatives, Prime Suite is certified for MU Stages 1 and 2, and is prevalidated to offer points toward NCQA patient-centered medical home (PCMH) recognition.


Prime Suite also includes tools to assist with ICD-10 coding and dashboards to track progress toward quality measures for value-based programs.



LongDescription

Patient Records Management

Document Storage

Task Scheduling

Template Management

EMR/EHR

Compliance Management

Activity Dashboard

Alerts/Notifications

Reminders

Customizable Templates

Reporting/Analytics

Records Management

Patient Scheduling

Patient Portal

Task Management

Document Management

Practice Management

Charting

For Family Medicine

Drug Reference Database

E-Prescribing

Medication Management

For Cardiologists

For Obstetrics & Gynecology

For Primary Care

For Orthopedics

For Pain Management

For Neurologists

For Urologists

Web browser (OS agnostic)

Please contact Greenway Health for pricing details.

Self-Employed

2-10

11-50

51-200

201-500

501-1000

Prime Suite

TheraNest is an HIPAA compliant web-based mental health solution used by solo practitioners, large mental health practices, and nonprofit organizations. The solution is suited for therapists, psychologists, psychiatrists, and social workers.


TheraNest offers electronic medical records (EMR) software with a mobile app for Android and iOS. The solution also includes a client portal, patient scheduling, DSM/ICD codes, progress notes, treatment plans, and discharge notes. Users can review and cosign notes and build custom forms.


TheraNest’s billing features include insurance claims, credit card services, and batch invoices. Users can generate reports, including payroll, staff billing, and invoice reports. Unlimited document storage and unlimited support are included.


TheraNest’s client portal - TheraBook, allows clients to schedule appointments, complete demographic information, enter insurance information and submit intake forms from within their own secure accounts. Everything entered in the client portal will sync to clients’ accounts in TheraNest. The system also includes voice, text and email reminders for patients.



Treatment Planning

Document Templates

Employee Management

Case Management

Faculty/Staff Management

Electronic Payments

Invoice History

Payment Processing

Two-Way Audio & Video

Time Tracking

Activity Tracking

HIPAA Compliant

Group Notes

Progress Tracking

Referral Tracking

Secure Messaging

SSL Security

Electronic Signature

Confirmation/Reminders

Credit Card Processing

On Call Scheduling

Invoice Management

Attendance Management

Patient Intake

Customer Database

Recurring Appointments

No-Show Tracking

Calendar Management

Customizable Fields

Self Payment

Multi-Physician

Scheduling

Data Import/Export

Accounting

Assessment Management

Multi-Location

One-to-One Messaging

Self Service Portal

Code & Charge Entry

Mobile Access

Dunning Management

Bill Payment

Claims Scrubbing

Historical Reporting

Electronic Submission

Single Provider Practice

Inpatient/Residential

Role-Based Permissions

Client Portal

Real-Time Notifications

Workflow Management

Initial Assessments

Child Welfare Management

Voice Recognition

Reporting & Statistics

Decision Support

Medical Billing

Physician Scheduling

Chat/Messaging

Calendar Sync

Remote Treatment Planning

Physician Management

Coding Assistance

Billing & Invoicing

Patient Monitoring

For Mental/Behavioral Health

Real Time Reporting

Referral Management

Patient Management

Goal Setting/Tracking

Compliance Tracking

Contact Database

Progress Reports

Claims Management

Case List Management

Payroll Management

Intake Management

Customizable Forms

Appointment Management

Video Conferencing

Client Management

Quotes/Estimates

Drag & Drop

Secure Data Storage

Appointment Scheduling

The product pricing varies according to the number of active clients.
30 Active Clients Plan - $39.00/mo 
40 Active Clients Plan - $50.00/mo 
50 Active Clients Plan - $60.00/mo 
80 Active Clients Plan - $91.00/mo 
100 active clients or more will need to contact sales

Prime Suite vs TheraNest

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