The software, the viewer, and the overall technical support are all fantastic. Radsource and ProtonPACS have been nothing but helpful in regards to our account. We have had a few hiccups with network connections and server change-overs, but nothing that wasn't quickly remedied.

This software is easy to use and easy to train others on. I have provided access to all necessary employees, as well as outside providers. They all easily navigate the system and its various functions with very little support needed later. The software has decent response times with an exception to larger imaging studies or those that have been taken offline due to age.

The multiple versions of software can get confusing when you have a lot of workstations to continually check. My staff will often do an upgrade because the system sent them a pop-up, but that version may not be compatible with our entire system. It's an easy fix, as I just have to uninstall and reinstall the viewer. The PACS system itself does not give us many problems. The occasional freezing or delay in loading will happen, but that is something I expect with almost any network-PACS interface.

Our previous system was slow and had problems always coming up. ProtonPACS was able to customize our system from the beginning and ongoing as we found problems.

It is fast and easy to use with a lot of versatility.

Having to call for service. I don't need to very often, but someone is not always available.

The toolbar at the top of the screen is very helpful for physicians when they are navigating between two images.

I feel like burning images to a CD could be easier than all the steps it takes.

Fully summarized in the Pros section I believe

We deployed and went live with Proton PACS in April 2014. The implementation phase of moving all our data had begun in January. All the planning had made this process completely seamless. Part of that process included building the HL7 channels for modality worklist for 5 modalities (DR,CT,DEXA,US,MRI) This was a multifaceted process where after we deployed, streamlined not only our (radiology) daily work flow process but the entire process of order entry (physicians) to finished report (radiologist) We also were able to create links from within our EMR to directly initiate Inteleviewer (Proton PACS viewer)creating an "invisible silo". Our physicians have been ecstatic about the rich set of features that Inteleviewer has. Our [SENSITIVE CONTENT HIDDEN] is very satisfied with the initial and ongoing cost of this product which is operational rather than capital. He was ecstatic when our server was upgraded in 2018 and all that cost was encapsulated in the "fee per study" model that Proton PACS making the initial ROI projection a reality in dollars not spent capitally. Finally from my perspective as PACS administrator Intelebrowser the administrative side of the software is as robust and intuitive and I am a demanding individual that does not give out superlative praise lightly. I give the same superior marks to their support team who have been outstanding, not only technically but interpersonally having had two other PACS vendors since 2006 that DID NOT meet my mark. INCREDIBLE PRODUCT!!!!!!!!!!!!!!!!

None honestly please read the Pros carefully

The company sent representatives to train us on the software prior to using it the first day which was very easy to understand and had everything we wanted and needed from the beginning of a patient experience to the very end. I am able to locate images and reports quickly which is paramount in an outpatient facility. Also any time we need to communicate with ProtonPacs, the customer service on the other end of the phone are courteous and knowledgeable of our issue. This software saves so much time and manpower putting our patient reports directly to their charts, a huge benefit.

The software has every tool you would ever need and more so after 4 years I am still not as proficient as I want to be, I am finding tools I have never seen nor thought I would need.