PsychConsult Provider® is an enterprise application designed to meet the needs of behavioral health and substance abuse providers. The solution supports inpatient, outpatient, and residential programs and integrates organizations’ administrative tasks, clinical workflows, and revenue cycle management. PsychConsult is available in a SaaS or self-hosted format.
Practitioners are provided with a single point of access to manage their caseloads. Clinical processes are enabled using standard and organizationally defined assessments, configurable treatment plans, and documents.
Admissions are managed using real-time bed search, census information in a format that replicates organizations’ bed and unit structure. Orders for diagnostic tests, patient services, referrals, and medications can be entered and tracked.
PsychConsult’s functionality includes ePrescribe (patient portal) that enables physicians to improve consumer care by ensuring the safety of every prescription written. The solution provides interoperability engine for integration with 3rd party systems. The call center reduces duplicate data entry by automatically populating information captured through calls and search for existing records using Soundex or by alpha/character search.
Jacob from Howard Center
Specialty: Other specialty
It is fairly simple and easy to use. I mostly use it for the bed management tool, which is pretty straightforward.
It seems a bit outdated to me, especially compared to more modern programs like Prism. It also isn't the most direct or logical in terms of its layout and interface.
I mostly use the program for quickpatient charts, bed management and residential shift notes, so I do not know that much about the features beyond those and can't provide a more extensive review of them.
Diane from Alexian Brothers Behavioral Health
PsychConsult Provider by Askesis was selected as the "vendor of choice" for our Behavioral Health Group Practice. The search was based on a need for a "psych" based application as the application that was in use at the time was not behavioral health specific enough for our needs. We purchased PsychConsult in 2010 and went live with it in January 2011. We have been on Provider for 2 years now and just recently upgraded to the most current release 7.2.0.
Our implementation via "the whole building" process went well and very smooth, thanks to our Askesis Implementation manager.
Our kickoff was March 2010 and our build, test, and training took approx 8 months. Having had prior experience with practice management systems, the staff was able to learn and adapt quickly to Provider.
ADGSupport has been stellar in their support for us. There were times that the time to resolve may have been longer than we desired, but we fully understand that they are busy supporting other clients.
One of the areas that I would like to suggest improving is the “end reporting”. The current model suggests having a skilled SQL or Crystal Reports developer on staff to be able to create the reports we need. We did not have a report developer but are taking the steps to become more educated with the report writing tools and training the necessary staff.
We are anticipating and look forward to becoming full EMR with "Provider" by the end of this year, and of course, could not do this without the support from Askesis.
Note: The annual user conference is one of the best I have ever been to and can only commend Askesis for their customer support by having the user’s conference. They get a big 10 on the Users Conference!
Nadine from Rockbridge Area Community Services
It is the mission of Rockbridge Area Community Services to help prevent and treat mental illness, developmental disabilities, and substance abuse, and to enhance the quality of life of individuals who experience these conditions.
We were looking for new software in order to go from paper clinical charts to electronic clinical records and to streamline our clinical processes along the way. We previously used CMHC for our patient demographic & reporting functions, billing, and other financial functions. Clinical staff used Word for their clinical documents and forms.
We are currently using Provider Version 7.1.1. We bought Provider in 2007 and implemented it in 2008 starting on Version 5.6.1.
Implementation took 12+ months since we were bringing up Provider clinical, administrative, billing, and reporting functions all with the same go-live date. Implementation went fairly well. We stayed on track. Askesis provided a great deal of training for the implementation team and assisted us in setting up the needed tables, etc. to make our processes work.
Staff members did learn Provider quickly and find it easy to use. With in-house orientations most new staff learned to use PsychConsult in a short amount of time.
For routine questions/issues, Askesis Customer Support is good. For more complicated issues, support is not always timely. Customizations take time and testing these customizations take more time than most staff can endure. Internally, we have a Work Group as well as a User Test Group, which meet regularly to work through process issues and test functionality which keeps momentum going for using the system optimally.
Our agency has benefited from using Provider. Monthly billing now takes a half a day rather than 5 days. Reporting to the State now takes one and half hours instead of one and a half days. Clinical staff preparation time for annual client reviews and intakes has decreased as they don't have to collect and organize sheets of paper. Insurance authorizations for provding services are easier to track. Internal QI staff are able to audit all of our programs on a quarterly basis. And we have done away with dozens of file cabinets.
Robert from Family and Children's Services
Family and Children's Services is a non-profit agency providing Behavioral Health Services to Silicon Valley. We provide services at multiple sites in Santa Clara and San Mateo counties to a very diverse population.
FCS was one of the first behavioral health providers to convert to an EHR and we chose Askesis over 8 years ago. We have implemented several modules of the software and are in the process now of updating our implementation to fully integrate all aspects of PsychConsult Provider into our organization.
We will begin our re-implementation this month along with upgrades to the latest version of Askesis in our test environment. Support has been good as we plan and prepare for what we believe will be a high quality implementation
PsychConsult is easy to use and we are learning more each day about the features that we can take advantage of. The system has benefited us with the ability to keep electronic clinical and administrative documents.
We look forward to taking full advantage to all the features that Askesis offers.
Leticia from San Fernando Valley Community Mental Health Center, Inc.
During the implementation all the elements review had a very easy customization, the system allows editing, adding, and make changes to most windows and functionalities that made the system more flexible and easy to use for our service providers.
PsychConsult customer service staff is very proficient and prompt to respond to our inquiries and requests, we are SaaS model and so far working with this product had made our transition from paper charts to electronic ones with excellent results.
The transition was allotted better than anticipated based on comparison with other products.
Jeremy from Northeast Occupational Exchange
Psychconsult is an EHR that our mental health agency has used for 14 years (4 of which I have been a part of). We use this software for our medical billing, medical documentation, clinical reporting, internal messaging, and much more. Although the software is not perfect it provides one of the best options for an all-encompassing solution which is key to fast and efficient workflows. In addition to what the software does internally, it also interfaces with several other pieces of software for a variety of different services such as Microsoft Dynamics for Accounting or Application Extender for scanning and paperless options. You are also able to work with the development team indirectly and directly for customizations that provide added functionality on an as-needed basis. Psychconsult is also Meaningful Use Compliant and interfaces with state Health Information Exchanges which allows up to the minute client data to be sent and received from State databases.
Joan from COMCARE of Sedgwick County
We have been using PsychConsult since 2002 - our overall experience has been positive and it meets our key business needs. Our provider staff finds the product easy to learn and use. PsychConsult has afforded us the ability to provide higher quality and more timely care to our patients. In addition, we are able to write and run routine reports to identify key financial and clinical data elements that help us drive decision making and also use reports to identify shifts in trends and also to better manage our risks. PsychConsult leadership is knowledgeable, approachable and open to feedback. We look forward to many more years with this system.
Stella from CPC Behavioral Healthcare
We have been using Psych Consult since 2001 and our overall experience has been great! It's an EHR that is flexible, customizable and meets your business needs. It's a comprehensive system from Intake to Discharge that supports continuity of care for our clients and students. It's a robust system that allows us to generate any type of clinical alert, outcomes, operational reports, etc to ensure maximizing quality of care, revenue and productivity.