Their support team is absolutely top notch, they consistently go above and beyond to help us bill and collect from insurance companies, etc. They take our calls 99% of the time, and if we have to leave a message, a call back is almost immediate. My support person, [sensitive content hidden], is my absolute lifeline in keeping this practice solvent.

It has been 17 years, I think it was very easy as we were just starting up. They did then, and continue to grow with us and support our entire team with training, support, follow up, whatever we have ever asked or needed as the practice has expanded into many different fields of psychological evaluation and treatment. We are particularly diverse, as we have neuropsychologists in practice, which bill on both the medical and behavioral portions of our patients' insurance companies. That is very challenging, and Psyquel has never blinked.

If they ever expand into doing the patient statements and follow up, even if the cost was greater, I would certainly use the service.

Why is this in past tense? What I do like about Psyquel is that they change with the times and over the past 15+ years, they have remained competitive and innovative. I have access to just about everything I need, whether I choose to utilize it or not, and I can get my questions answered in a timely manner. Practice is so much easier with everything under one umbrella.

Again, why is this in past tense? I have no idea how to file for secondary insurance with a client. I have lost so much money over the years, not knowing how to do this, that I will not see anyone who has more than one insurance.

I schedule my patients and submit vitiate information to be submitted for claims. Psyquel does the insurance verifications and posting of payments.

It is user friendly for the most part. I like that they do the billing and posting of claims . The best part for me is the insurance verifications. Lately, they have been doing a great job. It is import for me to know if patients are subject to deductible so I can charge that at the time of service.

I don’t like that I have to scroll through all letter of alphabet to find client’s name when I am using the phone . When using a lap top I can type in the first letter of alphabet then I still have to scroll down.

Terrible. I hate psyquel. 0 stars. Do not recommend.

There is nothing to like about psyquel. It is not user friendly and does not contain features that are helpful.

[sensitive content hidden], who is the staff member assigned to us. She does not follow up on anything. Payments from insurance are often anywhere between 4 and 6 weeks behind. It takes forever for psyquel to verify insurance like 1 to 2 weeks, I often lose clients before their first appointment because of this.

The text messaging and email feature for patient recall appointments. Input of data is very user friendly and whenever I have any questions about Psyquel my representative is always available for a quick email or call back if unable to answer immediately. If I am ever in a bind the team at Psyquel is always friendly and helpful if something more immediate is needed they will find someone whom can address any questions or concerns. I have worked with Psyquel for nearly two years and as a provider office which does mostly all of the job duties internally the software operates well for reporting purposes and functions by way of the reporting menu.

Some of the billing areas are sometimes hard to navigate, but my representative is always available as an excellent support. One of the rep has exemplary customer service people skills. I would like to have an easier report for daily functions that indicates only the payments posted to Psyquel each day ...so the Cash total, Check total, Credit Card total, Direct Deposit total and Daily Total is indicated on one report without the posting of charges inclusive. Also for reporting purposes the ability to include or exclude certain providers when running reports to be able to better pinpoint certain things the designated providers only.