Epitomax Software by Psytech Solutions


25 reviews(4.5/5)
25 reviews(4.5/5)

Epitomax EHR/PM by PsyTech Solutions is an ONC-ATCB certified electronic health record (EHR) and practice management (PM) software suite designed specifically for behavioral and mental healthcare providers. The cloud-based application runs entirely over the web, offers tablet support, and is paid on a monthly basis. Epitomax is HIPAA-compliant and encrypted by SSL security technology.

In addition to core features for managing patient demographics, treatment plans, assessments, and progress notes, Epitomax offers a few features unique to the behavioral healthcare software industry. These features include the ability to link a progress note directly to a treatment plan, electronic claims submission with no additional charges, or optional use of PsyTech’s billing staff as an outsourced billing provider. Epitomax also offers advanced features for e-prescribing and patient portal for providers requiring them.

Epitomax is designed for midsize to large behavioral health practices with 6 or more providers, 20 or more employees, and 10 or more software users.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000

25 Reviews of Epitomax EHR/PM by PsyTech Solutions

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  • Angela from Mental Health Association

    May 2018

    I have been using Epitomax for over 3 years. I am a super user.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    User friendly. I think customer service has been great and the ease of doing tickets has been positive. As a super user I like the ability that I can change some things under code table. Love that I can put almost everything into in Excel spreadsheet and extrapolate what I need. Looking forward to having the ability to have go to meetings to help us get to maximize our potential.

    Cons

    I wish I could write my own reports maybe write my own query. Sometimes I need something specific and a report may not have the column. I have learned I can ask for that column to be in the report but requires a ticket. It would be nice to have a blog. I still feel like there is so much to learn and we may be using antiquated ways for some things. Since we have been using it for 4 years a lot has changed and things may have not been set up for best use. It would be helpful to be able to consult reasonably to ensure we are utilizing it to its full potential. We tried to do the ID scan and it never ended up to be able to implement due to cost in the end.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Barry from Jewish Family & Children's Service

    Number of employees: 201-500 employees

    May 2018

    Always had pretty good success with Epitomax

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Can Bill my clients

    Pros

    Epitomax was simple to train to all of our staff. The functionality of it made it simple. Also the personal dedication and involvement by the owner to address any issues I had made me feel special. Excellent Customer Service by all. support team has always addressed any problem that I had professionally and in a timely manner.

    Cons

    The reports could be better. Some of them have been difficult to read and some of the Financial reports did not foot (add up) correctly. The fact that I had to make up things to put in this survey to tell you the Cons of Epitomax was certainly not what I bargained for when I decided to take this survey. By the way I also do not want the gift card because I don't need to be paid to tell you the good or the bad things about the product that I am using. I actually do understand the Purpose of a Survey.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sara from Hope Services, LLC

    May 2018

    Customer Service is wonderful! I get quick responses to questions and access to a live person!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love how I can use the system to collect outcomes data.! The data that I collect is able to be used to make projections for program improvement or program growth/development. I am able to have reports personalized for my agencies individual needs. I am able to measure clinical progress made by clients served. We use the system to track critical incidents and make treatment modifications based on trends/patterns and historical information.

    Cons

    There is so much more to the software that I don't know. I only wish I had more time to "play around" with it and try out new things.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Adam from Amesbury Psychological Center, Inc.

    Number of employees: 11-50 employees

    September 2017

    Customer friendly and ready to help. Excellent uptime and very few issues with the EHR.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has made life easier, especially during audits and medical record reviews. It has also automated a lot of systems we previously did manually.

    Pros

    Epitomax integrates with Dr. First which is very nice and saves our prescribers a lot of time. We were able to meet meaningful use stage 1 with some effort and it has always been a great system to run reports in for these types of endeavours. If we do not know what report to run we just ask the support team and they will either find the one that works or create a new one for us to use.
    I love that we can scan everything into the patient record and no longer having paper charts. It saves us time, money, and is cleaner when going to find old files instead of searching through them by hand. The people that work there are great we have never had any issues and would gladly recommend (and have) psytech solutions as a company to friends and colleagues of ours.

    Cons

    It could be more intuitive but I could say that about most software I use. Once you learn how the tabs and code tables work things are pretty easy to set up and change at will but in the beginning it can be a bit overwhelming how much you can do. For someone that came from paper it was a tough but worthwhile transition.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: PsyTech Solutions, PsyTech Solutions

    September 2017

    Thank you for the review Adam! Yes, the system is highly configurable, but I think you agree that it is well worth the effort. We will continue to work on streamlining the setup and training processes to make them more intuitive and efficient. Please let us know if you have any specific recommendations or anything you need!

  • Tonya from Polk County Community Services

    Number of employees: 11-50 employees

    August 2017

    Epitomax staff are so accommodating and helpful!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Unknown until we implement.

    Pros

    Epitomax is very customizable! Our agency is a government entity and has some different requirements than private organizations. Epitomax listened to our needs and worked with us to create a system that works. The product is also very affordable.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Susan from Hibiscus Children's Center

    August 2017

    I have used Epitomax for 5 years and the improvements have been very good.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The updates have made it easier to access each tab in the client's chart. Updates to the reports and how to access them have made it more efficient.

    Cons

    Sometimes it is slow and will freeze. We do have issues with sometimes being logged out when in the middle of typing an assessment etc.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: PsyTech Solutions, PsyTech Solutions

    September 2017

    Hi Susan, Thank you for writing a review! We were not aware of the issues that you mentioned here, and we would like to work with you to be sure that they are resolved. We can even assist your team in looking at your local network infrastructure to see if that could be where the issue resides. I will be in touch to follow up with you on this. Best Regards, Jennifer

  • Jeanne from Mental Health Association in Indian River County

    Number of employees: 11-50 employees

    August 2017

    Converting to electronic medical records with Epitomax worked really well for our non-profit.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Timely and all needed staff access to client information and treatment documentation electronically and in a online system that can be accessed at any time and any location. Ability to run reports for data enriched analysis of our programs and services, staff productivity, quality assurance, etc.

    Pros

    The feature in Epitomax I appreciate the most is the ability to customize clinical forms and treatment plans. At any time, our clinical team can add or delete individualized treatment plan goals and objectives. The system is not static, but set up as dynamic to change and evolve with our changing needs. We are highly pleased with the individual therapy progress note that was developed for us personally by the Epitomax forms team during our set up time. It is an elegant, use to ease form that meets all documentation requirements and serves us well!

    Cons

    On occasion, functionality in the system is compromised. If the software fails, it is most likely to send a user back to the log in screen when the user hits the update button on a form to save information written. Even though it doesn't happen too often, losing data and having to type what was lost back in is a great staff frustration and loses us time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: PsyTech Solutions, PsyTech Solutions

    September 2017

    Hi Jeanne, We value your feedback, thank you! Any time you have an issue, please contact your account manager and/or support so that we can assist. There are adjustments we can make to your configuration, such as making your auto-save interval smaller, that could resolve the issue depending on what is causing it. We can help your network team debug any local network issues you may be experiencing as well. Best Regards, Jennifer

  • Ruth from Meta House

    August 2017

    I appreciate the customer support although sometimes I don't like the answer.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to train new clinicians to enter documentation. Customer support especially for form development is outstanding. Also queries can be written to obtain data.

    Cons

    It has been more difficult from a billing perspective to sometimes get the program to do what we want. Sometimes I wish I could just pick up the phone to talk with someone. The Help desk works quickly although I sometimes struggle with writing my problem for their staff to understand and it takes two or three times to reach an understanding of our needs.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: PsyTech Solutions, PsyTech Solutions

    September 2017

    Hi Ruth, Thank you so much for writing a review! As always, please request a meeting whenever you need assistance by either entering a support ticket or emailing or calling us. We will be happy to help. Best Regards, Mike Kreamer

  • Catherine from CCIU

    Number of employees: 501-1,000 employees

    August 2017

    Great system and great service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Faster and easier billing with quicker rebills.

    Pros

    The ease of use and ability to reach programmers as needed. Customer support has been very attentive and quick to respond.

    Cons

    Some times the process can be too complex to set payers and CPT codes. It can take hours to set up a new service.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Melissa from United Community Center

    August 2017

    Over all experience is good

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Epitomax is very easy to use. For the most part it is user friendly and people are able to learn how to use it in a little amount of time.

    Cons

    There are often glitches in the system that take days to fix once a ticket is put in. More guides would be helpful.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Amy from Colonial intermediate unit 20

    Number of employees: 201-500 employees

    August 2017

    I really enjoy Epitomax it's very user friendly and easy to navigate

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Organization, easy access to charts, and I love that all the medical records are electronic

    Pros

    It keeps everything very organized and easy to access, multiple users can access the chart at once, only specified people listed as caregivers can access an individuals chart.

    Cons

    If you do one step wrong other areas will be affected, it is a program like any other that has to be learned in order to be able to navigate it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ken from CIU20

    Number of employees: 1,001-5,000 employees

    August 2017

    Very responsive and patient with the users of the software, especially first time users

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    ease of electronic medical records, online billing and elimination of traditional hard copy payroll to include only electronic payroll reports

    Pros

    the comprehensive reports available to all users, these are the standard reports and not just customized versions

    Cons

    lacks off line functionality, users must be connected to use any portion of the software which can be a challenge with home and community based services

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Shialla from Mary Hall Freedom House

    Specialty: Mental & behavioral health

    Number of employees: 51-200 employees

    December 2016

    Nice Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We use Epitomax daily and it works for our needs. The system is a little difficult to navigate at first but once you find where everything is its very user friendly.

    Pros

    ]

  • Jacob from The Guidance Center, Inc.

    Specialty: Mental & behavioral health

    January 2016

    New Implementation

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The product is very robust and detailed. So far, it seems to allow for customization to fit the current processes and procedures of our business. The vendor is very knowledgeable about the product and has been very responsive & available to answer questions.

    Cons

    While the setup guide has been very helpful, it does not cover all areas that need to be addressed during implementation. It currently covers the main areas but fails to go into details about other smaller areas that are also needed during setup.

  • Elodie from Riverside

    Specialty: Community health center / FQHC

    April 2015

    It is wonderful!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It is a quality product and the developer/owner assists all who purchase the product through a process unique to them.

    Cons

    The price though it isn't more expensive than any other EHR but there is nothing else to complain about.

  • Donna from St. James Cathedral Counseling Center

    Specialty: Mental & behavioral health

    April 2014

    15 months later and still loving Epitomax

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like the ease of use, the fantastic support group, and the great reports. We were able to integrate our existing forms. The staff at Epitomax listened to what we needed and customized the system to our needs.

    Cons

    I cannot think of anything for this section. As with all new software installation, there is a learning curve. The range of the curve depends on your staff's knowledge of computers, the time you put into preparing training information, and many other issues; however, the support staff at Epitomax is always there to help us through any issues.

  • Elizabeth from The Children's Guild

    February 2014

    Epitomax - Outstanding customer service and value for the cost -

    Ease-of-use
    Quality
    Support

    The Children¿s Guild currently provides counseling and medication management to 750 children and their families in an outpatient mental health center and 60 schools. Mike Kreamer, the President of Epitomax was the first person that I spoke with and I was impressed with what he had to say from the start. He explained their philosophy in working with customers and shared that they approach implementation and ongoing customization like they are your partner. I have to say that has been the experience that the Children¿s Guild has had from day one. We set the goal of having our electronic record functioning within a month of signing the contract. Mike and his team worked tirelessly with us to ensure that Epitomax was fully functional in time for all of our school based behavioral health clinicians to go live on 8/25/14. Achieving this goal simply would not have been possible with other electronic health record companies. All of the clinicians were able to easily learn Epitomax and after the first couple of weeks of small glitches the clinicians adapted to doing everything on the computer. The achievement of being almost entirely paperless and the fact that our billing error margin has reduced to less than 3% has made the collaboration of Epitomax and The Children¿s Guild well worth every dollar. The icing on the cake is that we have been able to respond to all of our referrals within 24 hours. The HELP desk is truly always available. I have had questions on the weekend that are answered within less than an hour. Susan and Christine work with you to customize all of your organizational forms, a very unique aspect of Epitomax that is not offered by any of the competitors in the same price range. The programming team including Geri and his cat coached us multiple times as we coordinated our direct billing to the payers. The system is not as aesthetically pleasing as some of the other electronic health records but it is functional and easily understandable. In my eyes the ability to customize many of the features outweighs the aesthetics. I would like to see Epitomax develop a greater ability to do more sophisticated research analysis on the data in the electronic record. I am confident that Epitomax will grow with us to incorporate our changing needs. I can without hesitation highly recommend Epitomax as an electronic health record. I believe that when you evaluate cost and product this is one of the best deals that you can find.

    Review Source: Capterra
  • Melissa from Arizona Behavioral Counseling

    March 2013

    Ease-of-use
    Functionality
    Quality
    Support

    We are a Court-ordered counseling agency. We offer group counseling for offender, for substance abuse treatment and domestic violence treatment. We only recently started using the Epitomax system. First off, we currently use an old version of DOS programming, which although old, gets us where we need to be with client information and complying with ADHS. Now that we are starting to work with Epitomax, it has been a huge change! It is much more technical. We are still in the process of customizing the system to our needs and we have not “gone live” (as Mike says). We are still using it under testing circumstances; and have not used it at our sites with clients or counselors yet. So far, it has been an interesting experience. The software itself is pretty standard as for the options they have to fill in for clients. Now that we have begun customizing we are figuring out ways to use the system, having it show our clients attendance, their payments, and balances. We are now learning how to customize our forms (intake packet, treatment plan, treatment notes) and we are looking forward to the finale in which we will be able to data enter everything during the client’s group session (and not have to have so much paperwork to file away for 7 years). Mike is a tremendous help when we get stuck on something. I email him and generally get a response on how to fix the situation within a couple hours or less. Sorry I couldn’t be of more help, to give further details, but again…we are just getting started. Good luck!

  • Chuck from Today's Therapy Solutions

    November 2011

    Ease-of-use
    Functionality
    Quality
    Support

    We are a multi-specialty clinic serving children with a variety of developmental disabilities, mental and behavioral health problems and medical issues. Epitomax (we use the web-based version) has allowed us to centralize the billing for all of these services into a single system. No more spreadsheets and keying in claims across multiple websites. Now, with Epitomax, all of our claims can be batched together and processed in a single file. We process hundreds of claims in a fraction of the time it took before. Although some features do require a bit of up-front learning to achieve familiarity, the support at Psytech is fantastic. Allen, Jennifer, Mike, Jerry and the gang have been there every step of the way to provide guidance and technical assistance, including helping to correct the occasional, "oops, did I do that." We have found all of their support personnel to be friendly, knowledgeable and prompt with solutions to our needs and concerns. For a DIY type program, Epitomax provides a technical and sophisticated set of tools that are useable even for the technically un-savvy, thanks to the skilled support of the folks at Psytech. It is helpful to have an in-house person who is more technically savvy but extensive knowledge of computers is not required. We searched far and wide before choosing our solution. We found nothing that compared with the functionality and power of Epitomax for such a reasonable price tag. After a little over a year we've been very pleased. I would recommend the product to others enthusiastically.

  • Wendy from Hope Services, LLC

    November 2011

    Ease-of-use
    Functionality
    Quality
    Support

    Hope Services, LLC has been using Epitomax since November 2009. We are a Behavioral Health organization that provides a continuum of mental health services to children and families. Our services include facility-based, office-based and community-based services. In 2009 our company began the process of looking for an EHR due to the fact that we were acquiring another company which would significantly increase our size. In preparation for the growth, we decided to implement an EHR. Our search was extensive and included about 6 months' worth of demos and research. Ultimately we were searching for a system that would allow an affordable implementation with features that could be customized to fit our organization. Epitomax was the only software that offered everything we were hoping to find - 1) Affordable implementation and service fees; 2) concurrent users; 3) remote implementation and 4) excellent customer service. Prior to implementing Epitomax we primarily used paper records and spreadsheets for all accounting. While the implementation was huge, we were able to break it down into small steps, which allowed for an overall successful implementation. We began our implementation is November 2009 and were fully functional by January 2010. Along with Michael's support and patience, we have continued to customize Epitomax to fit our ever-changing needs as our organization has grown. The customer support offered by Epitomax is its best asset! We expected that our documentation would be greatly simplified and more easily accessible by implementing Epitomax. What we didn’t anticipate was the overwhelming improvement in quality assurance activities, compiling outcomes data and the simplification of billing. By implementing Epitomax we were able to reduce our Billing Process from 3 steps to 1! Our Quality Assurance department has been able to maintain its size even as we have increased our services due to the efficiency offered by such a seamless EHR. For those of you who compile yearly Outcomes Reports, you will be amazed at the data you can obtain through Epitomax Reports. As an owner of a Behavioral Health Company, I can honestly say that Epitomax has proven to be one of the best investments we have made.

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