My favorite feature is being able to access multiple accounts as well as having multiple windows open at one time. It is great for a multi-tasker like myself which saves me a lot of time.

It was a bit hard to learn the features but once you're well trained it is easy to use and support was excellent in helping.

The customer services is generally pretty helpful. And the software is pretty adaptable.

I like the integrated home exercise programs and the ability to document and produce the program with ease.

I wish there was an easier way to manage special reports from the dashboard. Perhaps see when they have been initiated to prevent oversite.

Overall, I am very happy with Practice Pro. It manages all necessary operations in one system.

I like how quick SOAP note documentation and billing is with Practice Pro.

Patients sometimes complain of difficulty completing the intake forms. Also the online statements ate very confusing, causing patients to have to reach out to ask questions.

Overall, the support is excellent and the product meets my needs.

I really like the ease of scheduling, being able to make reoccurring appointments appear on my schedule and easily having access to my notes.

There are a lot of functions that it does that I have no idea about or there are not a lot of trainings to help with. I would love it to be easier to see billing and not have 5 different ways to access different information. I wish it was all in one place.

I have been in Practice/Revenue Management for over twenty years. I can honestly say Practice Pro is a top of the line product. The customers suggestions for changes actually become system updates. The scheduling feature offers access at your finger tips via right click or left click! They also have a biller friendly platform that is fully integrated with the EMR allowing me to check notes and correct charges while never leaving my charge entry screen. I have had a great experience using Practice Pro who also provide easily accessible customer support.

The scheduling and billing features are the most impactful for my company. I love the ease of use as well as the simplicity of work flow with Practice Pro. I am also very impressed with the integration of FOTO for government compliance reporting. Practice Pro is always right on step with emerging needs.

As with any tech bugs and glitches are always a problem. Practice Pro does however have great customer service support that keeps us informed once we have submitted a ticket. I do wish that a general message would go out to all users if a know issue was being fixed. Many times when we submit a support ticket the problem is already know to tech support and being worked.

Doing the billing, I feel like this system is top notch. I am able to bill for the entire week in a few clicks. I am also able to edit this after it has been run. I can see what visits have been billed under the patient screen as well as in reports. If you call customer service they will walk you through your issue. They are very patient and willing to help until the issue is resolved.

Under the patients insurance I wish you were able to keep track of how much they have paid towards their deductible. It is great to see how much their co-pay is for each visit but I wish we could also see the deductible like that. Or at least be able to run a report like the Medicare cap report so we know close we are to the cap. I am very happy with the customer service EXCEPT if you leave a message. Calls are rarely returned and if they are it is days later.

Overall it has helped our front desk be more efficient. Charge review and billing processes are great. Scheduling is easier than ever with so many built in tools from the scheduler than can help reduce potential mistakes or missed patients. EMR is great.

What I like most is that it is an all in one EMR and Billing. It is a very powerful software and has a lot of great reports. If understood correctly, it will make your practice processes very efficient.

There are some reports I wish could be added. For example, there isn't an easy way to run a report on past due patient balances that need to be sent to collections. There are so many reports and functions that it is very difficult to learn how to do everything correctly. The learning curve was greater with it due to how much you can do.

Very supportive with problems when they come up!

I like the documentation system and have been a PT for over 25 years. My staff who have used other systems find it the best compared to other systems!

Lots of reports but some need to have additional filter options!

Excellent overall experience; outstanding customer service

ease of use; customer service responsiveness

everything works the way we need it to! There was only one time that there was a major systems issue but all worked out fine thankfully!

Very good.

Ease of use. I have used other programs in PT and this seems to be user friendly.

Stability of software. On couple of occasions it stopped working effecting our operation.

Overall it is great and my favorite system that I've used.

Customization is my most liked part of Practice Pro. It saves us a lot of time to already have templates ready.

I wish there was a better response from customer service. They took a very specific billing provider feature a few years ago and it makes it very difficult for us PTAs to document correctly because it doesn't display which DPT we're billing under. We've asked for this to be changed for YEARS and it never gets fixed. Its created more denials from insurance and costs us money.

Reporting is an amazing feature. Being able to produce so many different options is great.

I think one of the largest improvements is the inputting information - as it stands right now reading information on while inputting information is very difficult and probably the most practical in a physical therapy setting. I huge help has been decreasing the size (width) of the "comment" boxes, if there was an option to completely opt out of the comment region would increased the functional space of data inputting which would be helpful. Another helpful aspect would be allowing cell size to be adjusted (i.e. row height/width) for inputting purposes.

Easy to use and very intuitive for our needs

preferred not to pay extra for any additional texting communication with patients

Generally, I really PT Practice Pro.

I really enjoy the ease of use, after several hours of 'getting used to it'. I can write SOAP notes and/schedule at any of our clinics with out having to log-in to a different system/program.

I used to be able to 'copy appointment' and then 'past appointment' when I scheduled a patient appointment. Not being able to do this means I have to type everything out for as many appointments I want to schedule. I don't like that. Instead of less than a min to schedule the patient's next 3 or 4 treatments, it takes me about 10 mins.

Program easy to understand and use.

Program Ease. User friendly. It doesn't take long for beginners to understand.

I am the one that enters all payments. On the daily deposit summary: It would be VERY beneficial to have the report print the checks in the order that they were entered.

Their customer service is very responsive and helpful - the best of its kind.

We enjoy good integration of Pratice Pro's various components.

The snippet feature should be active across the entire package - would appreciate it if they worked in the goals section.

I LIKED THE REFERRAL MANAGEMENT THE MOST ABOUT THIS SOFTWARE. IT WAS UNIQUE AND SIMPLE TO USE. IT ALLOWED FOR EASE OF ACCESS/COMMUNICATION WHEN I WAS OUT OF OFFICE

WHAT I LIKED LEAST WAS THAT THE REACTIVATOR WAS A SEPARATE SYSTEM FROM THE MAIN EMR. IT WAS COMPLICATED TO GO BETWEEN THE TWO AND REQUIRED ADDITIONAL STEPS THAT TOOK UP VALUABLE TIME. I ALSO FOUND THAT IT WAS DIFFICULT TO IMPLEMENT VIRTUAL INTAKE FORMS/AUTOMATIC REMINDERS

The snippets you can save and the templates you can create make documenting easier.

It is difficult to add specific changes for the day, for example staffing changes or people who are out for the day. It would make it easier if there was a space on the main schedule where you could see amount of people available for work outside of individual therapists.

The vendor is easy to get a hold of and able to correct problems in a timely manner. My specific job requires I switch screens quickly, look for available appointments, and pull up previous charts. Practice Pro navigates easily and quickly, making my job run smoothly. Patients often want to get off the phone as soon as possible. I need a product that will run quickly, give me the information I need immediately so I can assist the patient, and move on to the next patient.

I tend to look at the schedule a week at a time, and the line dividing the days is too light. Also, when filling out the patient information, if I do not have the social security number, it is time-consuming to go through previous patients that do not have social either. I would prefer not to have that feature. Then, when adding an additional insurance if the patient has two of the same insurance carriers, the system will not save the second insurance. I receive an error message. It usually takes me 3-4 times trying to trick the system to get it to take the second insurance. Also, when sending a dash back and forth, the system does not keep history of the senders. After it has been sent a few times, it's difficult to know who originated the message.