--- title: "Practice Pro Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Practice Pro. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Practice Pro is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/pt-practicepro-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Physical Therapy Software](https://www.softwareadvice.com/medical/physical-therapy-software-comparison/) / [Practice Pro](https://www.softwareadvice.com/medical/pt-practicepro-profile/) / Practice Pro Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/pt-practicepro-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/pt-practicepro-profile/alternatives/) # Practice Pro User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 155 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 89 reviews (57%) - 4 stars: 56 reviews (36%) - 3 stars: 8 reviews (5%) - 2 stars: 2 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It is very customizable, makes documentation efficient (which is the name of the game to prevent burnout and ensure accuracy), tracks all the important things (visit number, auth, Medicare cap), scheduling is simple. - I really like the ease of scheduling, being able to make reoccurring appointments appear on my schedule and easily having access to my notes. - I can record information in a variety of ways that makes it easy for multiple settings and types of patients. ### Most mentioned cons - They took a very specific billing provider feature a few years ago and it makes it very difficult for us PTAs to document correctly because it doesn't display which DPT we're billing under. - The reports don't quite fit how I would like to convey evaluation information about clients/patients, so - Also the online statements ate very confusing, causing patients to have to reach out to ask questions. ## Practice Pro customer reviews Showing reviews 1-25 of 155 (page 1). ### PT Practice Pro is a very efficient, user-friendly EMR experience - Overall rating: 5/5 - Reviewer: Dr. Jeanette D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent experience with excellent customer service. Great onboarding experience as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User-friendly, intuitive system. Love the SOAP notes with exercise flowsheet on the same webpage so you don't have to open a new tab and toggle in between; love the ability to create your own templates for evaluations and SOAP notes; also love that the EMR works for different disciplines since we offer physical therapy, personal training, and massage therapy services - everyone can be on the same system! Also, love how it integrates with Physiotec for a completely online HEP services that you can email or text the HEP directly from the software without having to open another tab or switch between software systems. #### Cons I don't like how the patient portal is not user friendly for patients. I also wish that patients could schedule online and that the scheduling synced with Google calendar. #### Reasons for choosing Practice Pro User friendly; cost effective; excellent KPI reporting; integration with billing; integration with Physiotec for HEP; no clicking before tabs. I can finish a SOAP note in 5 minutes compared to 15-20 minutes in WebPT. #### Reasons for switching to Practice Pro WebPT took too long and I had to have too many tabs open to switch between evaluation, SOAP note, and exercise flow sheet. The integration with Therabill was terrible too because two log-ins were needed. This was changed a few months before I left but WebPT was very laborious. When I went through the demo with PT Practice Pro, I knew it would be a better fit for me. In addition, WebPT charged for every add-on whereas PT Practice Pro bundled their features so it was a lot more cost effective for a growing clinic. --- ### Practice Pro Review - Overall rating: 5/5 - Reviewer: Lissa M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Practice Pro has been great. I do miss the opportunity to speak to someone directly and promptly when an issue arrises. The put in a ticket and email back is often frustrating. I have requested 2 times to speak to someone about information on upgrading to patient portal features and possible schedule reminders and things. I have never received a call back about this inquiry. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Practice Pro has been overall a wonderful product. The ease of use for our therapists is great for documentation. The scheduling and billing capabilities are great. #### Cons The inability to allow therapists to view the schedule calendar without exposing patient billing, payment responsibility, and other financial information is a downside to this product. It would be helpful for therapists to view their day along with other therapists in order to see if patients have multiple disciplines and to verify the length of time an appointment is scheduled for. Now we have to do work arounds for therapists to view this information. It would also be helpful if therapists could view patient contact information without having financial information access. Another challenge we have is with scheduling multiple visits. The series feature has been helpful but is not always working correctly or causes appointment deleting. Our pediatric population often sees patients long term. Adding the upcoming schedule for future weeks is extremely time consuming and I believe features could be added to help with this process. It would also be beneficial to have a "master appointment time" ability because there is no way to tell if a patient was rescheduled for an alternative time that week if it is their regular schedule or a short term change. This is becoming more problematic as our practice grows. #### Reasons for choosing Practice Pro We require a system that can process both professional and institutional claims. Many competitors do not have this capability or were more geared and priced for hospital size when capable of institutional claims. #### Reasons for switching to Practice Pro Our prior EMR system Therassist crashed and PracticePro was wonderful with helping us get back up and going quickly. This system is a dream compared to our previous one. --- ### Comprehensive but complicated - Overall rating: 3/5 - Reviewer: Jeanette P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros Overall, Practice Pro offers an array of documentation, scheduling, billing, etc. options all in one place. It is easy to find all relevant information and documentation about a given patient/client once you figure out how to navigate the system. #### Cons Overall, PracticePro is a too busy and difficult to navigate. There are too many document options, some of which convey the same information, so it should be pared down to be simpler and easier to find. The reports don't quite fit how I would like to convey evaluation information about clients/patients, so I end up using my own report templates. --- ### PracticePro is a great product in many ways, a few areas need some attention. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our providers can get the most work done and get back to patient care thanks to the documentation system. Our billing process and claims management are easy thanks to the financial side of the product, as well as the robust reports related to claims and billing which allow us to forecast and budget. Much of the insurance and authorization system is very easy to navigate and makes it much easier to manage patient cases. The intake system, scheduler (specifically the waiting list), and some of the ways that data is accessible in the product need work. Some of the reports simply do not work or are not adjustable. What has been disappointing is the lack of support for some of the feature and enhancement requests we have made. While this is understandable considering the size of the development team at PracticePro, it can be frustrating. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The billing/claims system is great, as is the documentation system for daily notes, evaluations, and progress reports. #### Cons The intake system, waiting list, and multi-location arrangement need some attention. #### Reasons for choosing Practice Pro The value of the features and the pricing were very attractive, in addition to the modifications they were able to incorporate for us. We also liked the options we had for enhancements down the road. #### Reasons for switching to Practice Pro We needed a single solution to do it all, which PracticePro has. --- ### Very expensive but robust program - Overall rating: 5/5 - Reviewer: Alescia F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like the system but it's not financially worthwhile for smaller practices. I consider making a change from this EMR because of the excessive cost and fees. It's a more robust system than many out there but the patient portal is clunky and needs more features. Customer service is quick to respond when issues arise. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The interface is perhaps more complicated than other EMR systems and you need ongoing training to maximize the features available - many that you won't use and others that take a long time to customize, however the reports and templates are very helpful. Customer service is responsive. #### Cons Practice Pro is one of the most expensive EMR systems when you add up the annual fees, $1 per visit charges plus $ per claim, $ per location. The system can be overwhelming and it requires extensive staff training. The patient portal needs updating to accommodate for annual forms, uploading of patient insurance directly into the system. #### Reasons for choosing Practice Pro reporting features #### Reasons for switching to Practice Pro HelloNote was glitchy, slow, and didn't have reporting features that I needed. --- ### Solution to organization and EMR challenges - Overall rating: 5/5 - Reviewer: Lisa J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The customer services is generally pretty helpful. And the software is pretty adaptable. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like the integrated home exercise programs and the ability to document and produce the program with ease. #### Cons I wish there was an easier way to manage special reports from the dashboard. Perhaps see when they have been initiated to prevent oversite. #### Reasons for switching to Practice Pro I did not make the choice but I believe cost and ease of use were factors. --- ### Great EMR - Overall rating: 4/5 - Reviewer: Kenneth W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Practice Pro is a solid EMR choice. User friendly, large feature set to help workflow, and customizable. The support team is great and very responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We moved to Practice Pro about 18 months ago. The transition was difficult, but I expected that and appreciated large amount of effort the practice pro team put into making the process as smooth as possible. They have a very nice onboarding program. The EMR itself filled many of the shortfalls we had in our old EMR. Virtually everything automatically saves, there is a wide set of features and reports (tons of reports). The support team works hard to understand your process needs and help find workflows in practice pro that work for you. #### Cons It's not the cheapest software, especially if you need customization, but you get what you pay for. #### Reasons for choosing Practice Pro Practice pro had a more pediatric focus. The reports, assessments and workflow for pediatric therapy was more mature in practice pro. --- ### Mid-Range EMR for Physical Therapy - Overall rating: 4/5 - Reviewer: Nichole F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are happy with Practice Pro. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Support is responsive and open to feedback. We have requested and received several customizations over the years to ensure we can continue to operate in the way that works for us. #### Cons Building provider schedules is not as convenient as our last EMR but this is the ONLY area that is true. #### Reasons for choosing Practice Pro Overall Practice Pro met all of our needs for the best price. #### Reasons for switching to Practice Pro We needed better customer support and streamlined billing processes. --- ### PracticePro Review - Overall rating: 4/5 - Reviewer: Laura K. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been very please with the product. We have compared it to other EMRs and are happy to stay with PracticePro. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Very thorough, what we needed at the time of upgrade. It is easily understood #### Cons Integration was an easy process. there are a couple of billing and claims item that we wish were different. For instance, waiting to allocate pt payments until insurance addresses the DOS seems to not make clear sense to our office. Changing/Deleting claims and changing payments after entering is a bit cumbersome. #### Reasons for choosing Practice Pro Fyzical franchise was using Practice Pro when we became franchise owners #### Reasons for switching to Practice Pro Other system was out dated, we liked what we learned about PracticePro --- ### Robust platform, Great customer service - Overall rating: 5/5 - Reviewer: Ina N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great software and a good team behind it. Very helpful and goes above and beyond to help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Quick documentation with use of snippets, very customizable, able to run a variety of reports, clickable links on reports, ease of scanning into the system, KPI dashboard #### Cons Our onboarding process was not ideal, need better training for incoming clients. #### Reasons for choosing Practice Pro Better fit for our needs, both system wise and pricing. #### Reasons for switching to Practice Pro Lack of reporting options, website was getting really slow --- ### A rehabilitation therapist's user's review. - Overall rating: 4/5 - Reviewer: Anita V. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The best feature is the editable copy forward, listing of the appointments of a day and use of dashboard to see number of documents to complete and submission of docs from that page. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The copy forward feature; that allows you to change the critical data and specifics without re-writing all portions of the note. #### Cons The software could compact several features ( ie. once signed in) 1. the system should check off the appointment date and time, and any minutes late; after the arrival button is activated. 2. Clinicians must factor and deduct time which should be done automatically completed w/the digital system. 3. Clinicians must be their own check & balance, which should be a systems features (ie. when note is complete there's a color change from yellow, blue to green, stating 30% complete w/ note of what's needed. #### Reasons for switching to Practice Pro Practice pro was the software used by the company that I contract with. --- ### Used it for 7+ years - Overall rating: 4/5 - Reviewer: Kelby H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the support is excellent and the product meets my needs. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really like the ease of scheduling, being able to make reoccurring appointments appear on my schedule and easily having access to my notes. #### Cons There are a lot of functions that it does that I have no idea about or there are not a lot of trainings to help with. I would love it to be easier to see billing and not have 5 different ways to access different information. I wish it was all in one place. --- ### I really enjoy your program its pretty great. - Overall rating: 5/5 - Reviewer: antoinette h. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My over all experience has been great thank you continue to assisting me with scheduling patients. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how you continue to keep me in the know when things are changing. #### Cons Just recently for some reason the program makes duplicate accounts by itself. --- ### 4 years of Practice Pro use for Outpatient PT - Overall rating: 4/5 - Reviewer: Brad S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Like all EMR programs, they have their positives and negatives, but I felt Practice Pro's positives outweighed any negatives, and wish our company had stayed with it. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Visual ease of keeping track of various insurors, pt types/case types. Ease of transferring from one section to another as was needed. #### Cons None. At this time, I feel that any negatives were outweighed by positives. --- ### EMR, billing, scheduling. - Overall rating: 5/5 - Reviewer: Jason W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Their customer service is very responsive and helpful - the best of its kind. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We enjoy good integration of Pratice Pro's various components. #### Cons The snippet feature should be active across the entire package - would appreciate it if they worked in the goals section. --- ### Fyzical Fremont - Overall rating: 3/5 - Reviewer: Trevor D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros The snippets you can save and the templates you can create make documenting easier. #### Cons It is difficult to add specific changes for the day, for example staffing changes or people who are out for the day. It would make it easier if there was a space on the main schedule where you could see amount of people available for work outside of individual therapists. --- ### Mostly intuitive - Overall rating: 5/5 - Reviewer: Dean K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Generally, I really PT Practice Pro. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I really enjoy the ease of use, after several hours of 'getting used to it'. I can write SOAP notes and/schedule at any of our clinics with out having to log-in to a different system/program. #### Cons I used to be able to 'copy appointment' and then 'past appointment' when I scheduled a patient appointment. Not being able to do this means I have to type everything out for as many appointments I want to schedule. I don't like that. Instead of less than a min to schedule the patient's next 3 or 4 treatments, it takes me about 10 mins. --- ### medical billing user - Overall rating: 2/5 - Reviewer: Christina H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used it to bill for a Physical Therapy practice and I did not like it at all, I actually quit doing the billing for this practice because they use this software and it is not efficient or user friendly. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros nothing , it is not a good product and I did not like it at all #### Cons I have been doing medical billing for over 20 years with many different software programs and I thought Practice Pro was not user friendly at all, it is difficult to use, the customer support was awful, and the program itself was hard to maneuver from one screen to another. --- ### Make documentation easy! - Overall rating: 5/5 - Reviewer: Estelle L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very supportive with problems when they come up! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the documentation system and have been a PT for over 25 years. My staff who have used other systems find it the best compared to other systems! #### Cons Lots of reports but some need to have additional filter options! --- ### Extremely Pleased - Overall rating: 5/5 - Reviewer: Sheril A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and very intuitive for our needs #### Cons preferred not to pay extra for any additional texting communication with patients --- ### Practice Pro for Pediatric PTs - Overall rating: 3/5 - Reviewer: Megumi S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros - Report templates can be tailored toward specific specialities. Pediatric oriented in my case. - Various view options for schedule. - Print-outs of reports and daily notes look professional and uniform. - Single font and character size is used throughout system, so user does not have to re-format. #### Cons - Unexpected glitches can occur with each Practice Pro update. - Goals section can be confusing. - Does not auto-save as user types. --- ### Great! - Overall rating: 5/5 - Reviewer: Kylie E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User compatibility, billing functionality, reporting #### Cons Documentation and flowsheet ease and ability --- ### Best in the market - Overall rating: 5/5 - Reviewer: Scott S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Practice Pro is the best for our multi location business. We have tried others and this is simply the best. #### Cons No cons. This system is professional and complete --- ### Practice Pro - all you need in one place - Overall rating: 5/5 - Reviewer: John R. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great integration and means I can manage all my prospects, clients, billing and communication in one place #### Cons No negatives as the development team are just amazing. If I need help or request a new feature, they are so responsive --- ### Convenient and Great Support - Overall rating: 5/5 - Reviewer: Lei L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate how this system allows you to draw information from previous sessions in the flowsheet which saves a lot of time. I also like how you can customize templates, and if you have sections that you end up not using, it doesn't show up on the document itself. #### Cons Some information are difficult to find and I have to click through different sections to find the correct one. It also can be finicky which makes it frustrating if the internet isn't properly working. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/pt-practicepro-profile/reviews/?page=2) --- Practice Pro Reviews, Pros and Cons - 2026 Software Advice