--- title: "Qminder Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Qminder. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Qminder is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/qminder-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Reminder Software](https://www.softwareadvice.com/medical/appointment-reminder-comparison/) / [Qminder](https://www.softwareadvice.com/medical/qminder-profile/) / Qminder Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/qminder-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/qminder-profile/alternatives/) # Qminder User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 93 ### Secondary ratings - Ease of use: 4.9/5 - Customer support: 4.7/5 - Value for money: 4.7/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 77 reviews (83%) - 4 stars: 15 reviews (16%) - 3 stars: 1 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The key benefit of Qminder is its ability to turn waiting into a streamlined, digital experience, significantly boosting customer satisfaction. - Qminder makes it easy for our customers to check in and get a spot remotely from their own phones, even before they arrive at the branch. - I do enjoy it since this is accurate, it does not have delays and it gives a very interactive and simplified way of using it. Although I used couple of queue management systems, I have never seen a product to be so user friendly and the availability to interact with the support team in seconds. ### Most mentioned cons - Limited front-end customization (e.g., iPad/TV messages, check-in form fields) can feel restrictive. - The design isn’t quite as robust looking as other programs I’ve used. - My least favorite quality about Qminder is when it freezes, it will often say "Adding to waitlist" but will not move forward. ## Qminder customer reviews Showing reviews 1-25 of 93 (page 1). ### A great tool for enabling our clients to own their progress from the outset - Overall rating: 4/5 - Reviewer: Bonnie B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Qminder is always very on top of things if we have an issue and we rarely have an issue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great UI for our staff and the ability for our staff to message our clients while they wait. #### Cons We wish the front end UI of the check in form was more customizable. --- ### Great HIPAA compliant program - Overall rating: 5/5 - Reviewer: Jason N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The user experience is quite easy and straightforward. Even our older patients who aren’t as tech savvy can use it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Really great program. Makes appointments much more efficient. Saves us so much time getting the customers information ahead of time. Extra perk that this service is HIPAA compliant #### Cons The design isn’t quite as robust looking as other programs I’ve used. #### Reasons for switching to Qminder Horrible software. Very clunky and not HIPAA at the time of use --- ### Review 1 - Overall rating: 3/5 - Reviewer: Nasrin S. - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. No satisfied in general lots of improvement opportunity to become user friendly #### Ratings breakdown - Ease of use: 1/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Communication text box capability. It gives real time possibility to text to applicant. #### Cons Access to settings, pages identifications and connections, activation methods of information on screen, design of website --- ### Brilliant tool for queue management, probably the best on the market - Overall rating: 5/5 - Reviewer: Bogdan-Marian D. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am using this software to track and analyse data based on customer's visits. I do enjoy it since this is accurate, it does not have delays and it gives a very interactive and simplified way of using it. Although I used couple of queue management systems, I have never seen a product to be so user friendly and the availability to interact with the support team in seconds. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I do like that the software is getting always new features, is being updated and well maintained. #### Cons In my two years experience using Qminder, I couldn't find anything wrong with it. All you need is a stable internet connection and the software will work smoothly. #### Reasons for switching to Qminder Definitely the user experience and the wide range of characteristics that Qminder is offering. Although both of them can be integrated with CRM, the customization is in favour of Qminder. --- ### Perfect for getting rid of physical lines and improving customer wait times. - Overall rating: 5/5 - Reviewer: Dana M. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Qminder makes it easy for our customers to check in and get a spot remotely from their own phones, even before they arrive at the branch. What's more, the platform gathers key information about customer wait times, how long we spend serving them, the number of people we receive per hour, day, or service, and our team's productivity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The key benefit of Qminder is its ability to turn waiting into a streamlined, digital experience, significantly boosting customer satisfaction. It also unburdens our agents from managing queues, letting them concentrate fully on assisting clients. With its intelligent routing, customers are always guided to the correct service station. #### Cons This platform has been completely satisfactory for me; I can't find any negative aspects to mention. --- ### Less wait times - Overall rating: 5/5 - Reviewer: Kimberly S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience is positive. As I said prior, the ability to be able to see those waiting and for how long was beneficial to avoid long wait times and late appointments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I enjoyed about Qminder was the ability to see who was waiting and how long. Qminder had helped while I worked registration to know who was waiting to be registered for a test or arrived for a scheduled test. I, also, enjoyed being able to see how many I serviced in a day. #### Cons What I did not like about Qminder is nothing. I enjoyed everything about this program as it made the job easier to be able to properly service those coming in for scheduled test or outpatient testing. --- ### Qminder needs minor updates. - Overall rating: 4/5 - Reviewer: Henry W. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Simple and user-friendly interface that improves customer flow and reduces wait times. Limited customization may not fit all business workflows. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Exceptionally easy to set up and use, turning chaotic check-ins into seamless, customer-friendly queues #### Cons Limited front-end customization (e.g., iPad/TV messages, check-in form fields) can feel restrictive. --- ### Q-Might as well get it - Overall rating: 5/5 - Reviewer: Mark C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, it does help solve que issues and customer satisfaction. I know larger companies like AT&T have used them as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like being able to customize the clients by using their name and not assigning a number. It makes it feel more professional and personal. #### Cons While not necessarily a least like, they are a bit slower to work out software glitches and errors. You can point it out and get a response from their engineers at some point. --- ### More than Queue Management - an Integral Part of Creating Outstanding Customer Experiences - Overall rating: 5/5 - Reviewer: Dana H. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered Overall we were able to process a LOT more visitors, reduce wait times and capture a lot more information about visitors (thanks to the extremely sophisticated and well-documented API). It was a core contributor of an increase of efficiency, overall capacity and customer happiness. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I worked with Qminder across 200+ sites. What I appreciated most was the ease with which we could transform a sometimes chaotic check-in and queuing experience into a seamless one where visitors felt like they were taken care of. It was easy to work with the Qminder team to initially set up the queue management system and tailor it to our tastes. They always gave us outstanding support. #### Cons There was a small amount of company friction as we had to move to Apple TV for the displays. But the interface improvements were worth it. --- ### Great product - Overall rating: 5/5 - Reviewer: Sedric W. - Verified reviewer: Yes - Industry: Wholesale - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 10/10 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being aple to track walkin customers and pull up the data. #### Cons Nothing I can think of. I enjoy the software. --- ### facil utilizacion de Qminder - Overall rating: 5/5 - Reviewer: Rafael A P. - Verified reviewer: Yes - Industry: Executive Office - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. he tenido una buena experiencia. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros me gusta del software la interfaz que tiene actualmente, porque es facil para el desarrollo de mis tareas diarias. #### Cons que en algunas ocaciones no actualiza la pagina y no es posible ver la informacion enviada. solamente actualizando el navegador en F5 #### Reasons for choosing Qminder porque la compañia ha visto que el producto cumple con las especificaciones que se necesitan para la operacion --- ### Very Useful - Overall rating: 5/5 - Reviewer: Courtney P. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Qminder is helpful in alerting each department within this large company that there is a customer waiting downstairs for assistance. It allows each of us the freedom to not be tied down to one area waiting for customers to arrive. I especially enjoy the fact that it can be accessed via mobile devices as well. #### Cons Qminder is simple but powerful and very useful for its intended purpose. As they are always adding updates and new features, it's difficult to find any cons because they are usually fixed before they become much of a problem. #### Vendor response Hi! Thank you for taking the time and leaving a great review for Qminder 💚 We are glad to hear that our software keeps departments informed and provides mobility. Eliminating physical waiting lines is the key to improving the waiting experience and customer satisfaction. If there is anything we can help with, feel free to contact us from live support chat. Thanks again, Qminder Team Replied March 2024 --- ### Best Decision - Overall rating: 5/5 - Reviewer: Karen M. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Since its implementation in our building, Q-minder has made our lobby operations easier, as well as more efficient. It has also aided in allowing me to better collect and analyze real-time data, especially being that it will create the graphs and layouts for you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of Use for both staff and clientsText message communication featuremakes data reporting easier and less time consuming #### Cons Limited language optionsWorkflow/screen options are limitedfor reporting purposes wish the system could better record duplicate clients --- ### My Qminder review! :) - Overall rating: 5/5 - Reviewer: Haley J. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Absolutely love it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and ability to let our departments know when they have a patient #### Cons Lack of reminder system to remind departments to transfer patients to the next department. Lots of forgetting to transfer and patients having to wait awhile. --- ### QMINDER is very efficient - Overall rating: 5/5 - Reviewer: Derek M. - Verified reviewer: Yes - Industry: Utilities - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how user friendly the product is and how the customers like it as well. It is easy to manage our traffic/business #### Cons I have no complaints using Qminder it is very user friendly. --- ### Qminder - Overall rating: 5/5 - Reviewer: Jamia B. - Verified reviewer: Yes - Industry: Accounting - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Qminder is the best software to help manage visitors, staff, and wait time averages. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It allows our company to manage visitors, staff, and wait times from anywhere by using the app. #### Cons Nothing in my opinion needs to be improved by Qminder. --- ### Tania Review - Overall rating: 5/5 - Reviewer: Tania C. - Verified reviewer: Yes - Industry: Human Resources - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good we use it daily #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Check in process, the check out process, easy to use #### Cons Not enough notifications- I wish there were more and frequent notification --- ### It's easy - Overall rating: 5/5 - Reviewer: Brittney J. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great experience no complaints #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros That I can keep track of all my customers and my staffs waiting and serving times rather I check today or a month ago. #### Cons I feel like Qminder is missing themes and colors for our backgrounds. Allow us to decorate it how we want it --- ### Helpful - Overall rating: 5/5 - Reviewer: Mickel P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use in making sure our patients are taken care of in a timely manner. #### Cons I honestly have no issues with it at all. --- ### Quality - Overall rating: 5/5 - Reviewer: Stacy M. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros helpful for time management and forgeting anyone #### Cons no audio prompts would be helpful so i don't forget if i go into another window --- ### QMINDER AND YOU - Overall rating: 5/5 - Reviewer: yubrea r. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros IT IS EFFICIENT FOR PATIENT REGISTRATION #### Cons NOTHING AT ALL, IT MEETS MY EXPECTATIONS --- ### Scheduling program and accessibility to services evaluated as recommendable - Overall rating: 4/5 - Reviewer: Ana Q. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 5001-10000 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered I am aware of other programs used by Brazil's health systems and made a positive comparison of this one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and the identification factor of health facilities. #### Cons I didn't find any negative points in using the software. --- ### Essential Queue management - Overall rating: 5/5 - Reviewer: Joshua L. - Verified reviewer: Yes - Industry: Utilities - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Qminder has all the features we need in a simple format with no unnecessary fluff. #### Cons The trade off to simplicity is limited customization in some areas. Also, it would be nice if the branding wasn't in a more expensive teir. --- ### Great Software to use - Overall rating: 5/5 - Reviewer: Mohamed A. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use Pretty interface What i like the most is the Weekly Summary :) #### Cons Nothing all fine with me and i didn’t face any issue in the last period --- ### Love this program! - Overall rating: 5/5 - Reviewer: Gerry G. - Verified reviewer: Yes - Industry: Automotive - Company size: 1001-5000 employees - Product usage: Used daily for free trial - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that you can add notes, labels and even chat with the customer. #### Cons The overall look of qminder seems a bit ugly and out of date. Please give it a refresh on the UI ## More reviews [Next reviews](https://www.softwareadvice.com/medical/qminder-profile/reviews/?page=2) --- Qminder Reviews, Pros and Cons - 2026 Software Advice