About Remedly

Remedly is a cloud-based medical solution designed for plastic and cosmetic surgeons and medical spas. It is an integrated solution that encompasses functionalities such as practice management, electronic health records, patient portal, marketing management, reporting and analytics and revenue management.

Key features include a scheduler, chart notes, photo management, e-prescribing, electronic lab tests, email and text reminders, invoicing and reputation management. Remedly enables users to manage practice inventory in real time. Users can customize templates and sketch tools to write patient visiting notes. Patient demographic information and medical history can also be maintained. Also, lab tests can be ordered electronically.

Practitioners can man...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

25 Reviews of Remedly

Average User Ratings

Overall

4.44 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(18)

18

4 stars

(3)

3

3 stars

(2)

2

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 25 results

December 2018

Scott W. from Mosser Ventures

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2018

Excellent EMR solution for Plastic Surgeons, Dermatologists

Pros

This product has vastly enhanced my efficiency by allowing me to offload my schedule and have most of my post-operative patients check in with virtual follow-ups, which they prefer anyway. My main bottleneck is my time and Remedly has freed up a ton of that.

Cons

This product is in need of a user interface overhaul, which I understand is coming in 2019.

Response from Remedly

Replied February 2019

Scott, thank you for taking time to sit down and write us a review. We very much appreciate it. You are correct, the software has been getting a full face-lift. Luckily, it's a short recovery time and the new look is already being rolled out.

February 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Using Remedly for 2+ years

Remedly is a growing company and they've been able to take feedback constructively and implement most, if not all, suggestions we've had over the years. Looking forward to seeing them still achieve more with this platform.

Pros

As far as comprehensive software goes for EHRs specific to medical aesthetics, Remedly stood out for us when we opted to go with them 2+ years ago. It has features including subscriptions that are quite useful. We've created internal hacks to help with efficiency and flow.

Cons

While not all of Remedly's features are used, it's a matter of preference. The inventory tracking is tremendous in theory, but executing has its practical limitations. Overall support, reliability, and ease of use has improved greatly. You've got to be savvy to use, but once you get into a rhythm you can make the software work and it will be an asset to keeping patient records clean, tidy, and well documented.

Reasons for Choosing Remedly

Features and functionality.

Reasons for Switching to Remedly

Practice Fusion had its limitations and it didn't organize records as cleanly as we needed.

January 2019

Patricia from Medical Practice

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Customer support

3.0

Functionality

3.0

January 2019

Review on Remedly

Pros

I like the text message and email reminders that are sent to patients of upcoming appointments. I also like the feature that pops up to ask if you would like an additional email to be sent when moving or adding additional information the existing appt.

Cons

I wish this program had an alert that would pop up with pertinent information. The software also continues to update (which is needed) with a glitch in the software every time. This software also won’t allow the user to add own treatment with labels to customize to individual practices.

Response from Remedly

Replied February 2019

Patricia, thank you for taking time to write us a review. We really appreciate the feedback. Have you been able to check out the latest updates to the software? We think you will find many of the issues resolved and hopefully you're able to take advantage of the newly added features. If you are still having trouble, please feel free to reach out to your dedicated Customer Success Manager any time. They are there to be your personal product concierge 24/7.

November 2020

Tara from Radiant Skin Medical Spa

Company Size: 2-10 employees

Industry: Cosmetics

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

Medspa software

As always it is hard to transition from one software to another, but the Remedly team was always there to answer our questions and walk us throught the software. In addition to the team there is an online help desk with videos and step bystep instructions. This is a key detailed feature that has been a lifesaver.

Pros

We love the functionality and ease of use with the calendar as well as the automated patient reminders, and the online patient portal. Our clients are getting use to the patient portal feature that allows them to fill out all of their forms before arrival. This makes their spa appointment more enjoyable because they are not having to spend time filling out forms in the office, and they are able to go straight back to the room and enjoy their relaxing appointment.

Cons

I wish that we were able to change the text content and/or text the clients directly to update them on changes to their appointment. As of now we are either sending an email (which they don't always get in time) or having to call ( they don't always answer). Also, it would be nice to have a service price button like the inventory button. There are times we have to look up prices for services, but it takes quite a few steps. Hopefully in the future we can have a quick button like with inventory. This would be an amazing feature!

January 2020

Nick from Clarity Acne & Aesthetic Dermatology

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

The Change Electronic Healthcare Platforms Needed!

Our practice chose the Remedly cloud-based platform – no, we are not a mega practice or some paid advertisement. We are regular medical professionals who want to see our clinic succeed and ensure our patient’s success. Part of a successful patient-provider relationship is ensuring that we document well, bill appropriately, and are able to complete daily operations without wasting our patient’s time. Remedly is more than just an EHR and PM platform it is a group of dedicated people who stand behind their technology. When we speak, they listen and continually strive to fulfill our needs and our patient’s needs from the moment of contact, through the revenue cycle, and every engagement thereafter.

Pros

Why choose Remedly? Great support from their staff members. One system to accomplish everything your practice needs. Customized for your needs yesterday, today, and well into the future!

Cons

They are still growing their marketing platform and relatively new; however, I believe every day they continue to improve in these areas. Once they have their weakness down they will be unbeatable I feel in this space with their tenacity and dedication to clinics like us.

Reasons for Choosing Remedly

When searching for the best technology to bring into a practice you find yourself immersed in a sea of options – yet, one wrong decision and your practice will find itself in choppy waters. Harder still, finding the technology designed with specialty practice operations in mind. As someone who has experienced and overseen the operational flow in general and specialty practice settings for over a decade and half, I have used numerous electronic health record (EHR) and practice management systems (PM), including some listed above. Listen closely, they are not all created equal and the best technology without support is useless! Remedly provides exactly what we need and is prepared to grow with us.