ReminderCall custom text script
Supported Operating System(s):
Web browser (OS agnostic)About ReminderCall.com
ReminderCall.com is a cloud-based solution designed to help medical practitioners send automated appointment reminders and confirmations to patients via text messages, calls and emails. The HIPAA-compliant platform allows businesses to receive customer responses via emails and view them on a centralized dashboard.
Stakeholders can use the built-in scheduler to set up automated texts and call reminders in various voices or languages. Features of ReminderCall.com include appointment scheduling, PCI DSS compliant review, calendar management, secure socket layer (SSL) encryption, voice recognition, reporting and more. Additionally, the platform enables healthcare providers to communicate with patients in adherence to applicable state and federal la...
125 Reviews of ReminderCall.com
Average User Ratings
Overall
4.75 / 5 stars
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
July 2018
Skyler from Gouldin Chiropractic and massage
Verified Reviewer
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2018
A great integrated reminder service that helps ensure return visits.
Patient's really appreciate this as an option in my clinic. It helps them remember their appointments and it helps me ensure followup visits. I can also text a patient at any time through the website which is a great feature as some people prefer texting to a phone call. It also helps us to keep our scheduling in order as people are more likely to let us know if they are going to be late or miss their appointment. I really appreciate that it is integrated into my software. Once they are opted in, all I have to do is schedule normally and they receive their notifications.
Pros
I appreciate that the reminder software is integrated into my EHR scheduler and once the option is checked, I no longer need to set up a separate reminder for my patients. Once they are on the schedule, if they have opted in to reminders, it automatically sends them the reminder. This has helped tremendously with missed appointments. I also like that a patient can text back the number if their schedule has changed or they need to cancel their appointment. I can then reply back to them via text, through Remindercall's website. It makes rescheduling quick and easy.
Cons
My only dislike is the layout of the website that they use. It is not terrible but it could be cleaned up and perhaps be a bit more intuitive. It is not difficult to use and it functions well though.
Response from ReminderCall
Replied July 2018
Hi Skyler, thank you so much for taking the time to write this review. We are very pleased that the service is helping you communicate with your patients. You are right, our user interface could use some updating. We've been in the business for a while and it is starting to show. We are currently testing a brand new user interface which we hope to release by the end of 2018, so keep your eyes peeled. :)
October 2020
Simon from Children's oral care centre
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
October 2020
Simpel and reliable services
ReminderSMS help us send out SMS reminder services to reduce our appointment missing rate, in addition to our phone reminders.
Pros
It's simple and lightweight, and configurable to different appointment types Reliable services, and pay per use price plan
Cons
It lacks of email reminder features, which would be another great complementary feature.
Reasons for Choosing ReminderCall.com
It fits to our initial service and budget requirement
Response from ReminderCall
Replied October 2020
Hello Simon, Thank you for taking the time to write a review. We're so glad to hear that you are enjoying the service and that we fit into your budget. Please let us know what type of email features you'd like us to add. Thank you!
December 2019
Linda from PCC Corner of Hope
Company Size: 2-10 employees
Industry: Individual & Family Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
3.0
December 2019
Reminder Call Review
It does seem to help to get our clients here regularly.
Pros
I like the ease with which we can send out text reminders to our clients.
Cons
It would be nice if it sent out the reminders automatically
Response from ReminderCall
Replied December 2019
Hi Linda. Thank you very much for taking the time to leave some feedback. We are happy to hear that the service is helping with patient compliance. Most of our integrations automatically send reminders. However, the software you use sends us data securely. It is set up this way because of the sensitive nature of these particular reminders. That said, I hope you find the patient responses that auto-populate your schedule helpful. Thanks again for your kind words. Please contact our customer service team if you need assistance.
December 2019
Jason from AccessHealth
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
December 2019
Great Product that I would Recommend
Cheaper and more reliable than other previous text reminder software we used.
Pros
Customer service always fixes any issues, when there rarely are issues.
Cons
Sending manual texts via the website can be cumbersome.
Reasons for Choosing ReminderCall.com
N/A
Reasons for Switching to ReminderCall.com
Their service was unreliable and more expensive.
Response from ReminderCall
Replied December 2019
Hi Jason, Thank you for taking the time to write about your experience. I'm so glad our service is making your life a little easier. Thanks again!
October 2020
Angela from Hope Pregnancy Center
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2020
Made us relevant
Pros
Using ReminderCall has helped make our services more relevant to today's generation. We are able to send appointment reminders, update on COVID procedures and we've even used it to better communicate with Spanish speaking patients. It has been so helpful as we evolve with our ever-changing society and culture, and has helped us communicate more effectively with the people we serve.
Cons
The only thing I would change is the allowed length of text messages, otherwise very happy with this product and service!
Reasons for Choosing ReminderCall.com
Better price, simpler user format
Response from ReminderCall
Replied October 2020
Hi Angela, Thank you so much for the wonderful review. We are thrilled to hear that you are using so many of our features. Remember, live support is included with your account if you need any assistance. Thanks again!
