ReminderCall.com Software

ReminderCall.com Software

Find out more:

Find out more:

About ReminderCall.com

ReminderCall.com is a cloud-based solution designed to help medical practitioners send automated appointment reminders and confirmations to patients via text messages, calls and emails. The HIPAA-compliant platform allows businesses to receive customer responses via emails and view them on a centralized dashboard. Stakeholders can use the built-in scheduler to set up automated texts and call reminders in various voices or languages. Features of ReminderCall.com include appointment scheduling, PCI DSS compliant review, calendar management, secure socket layer (SSL) encryption, voice recognition, reporting and more. Additionally, the platform enables healthcare providers to communicate with patients in adherence to applicable state and federal laws/regulations. ...

ReminderCall.com Pricing

Pricing is based on the number of appointment reminders sent. 1-1000 credits: 9 cent/credit 1001-2500 credits: 8.5 cent/credit 2501-5000 credits: 7.5 cent/credit 5001-10,000 credits: 7 cent/credit 10,001-25,000 credits: 6.5 cent/credit 25,001-50,000 credits: 6 cent/credit 50,000+credits: 5.5 cent/credit

Starting price: 

$14.50 per month

Free trial: 

Available

Free version: 

Not Available

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ReminderCall also works with Google Chrome.

ReminderCall.com User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 163 reviews

User Profile

Skyler

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2018

A great integrated reminder service that helps ensure return visits.

Patient's really appreciate this as an option in my clinic. It helps them remember their appointments and it helps me ensure followup visits. I can also text a patient at any time through the website which is a great feature as some people prefer texting to a phone call. It also helps us to keep our scheduling in order as people are more likely to let us know if they are going to be late or miss their appointment. I really appreciate that it is integrated into my software. Once they are opted in, all I have to do is schedule normally and they receive their notifications.

Pros

I appreciate that the reminder software is integrated into my EHR scheduler and once the option is checked, I no longer need to set up a separate reminder for my patients. Once they are on the schedule, if they have opted in to reminders, it automatically sends them the reminder. This has helped tremendously with missed appointments. I also like that a patient can text back the number if their schedule has changed or they need to cancel their appointment. I can then reply back to them via text, through Remindercall's website. It makes rescheduling quick and easy.

Cons

My only dislike is the layout of the website that they use. It is not terrible but it could be cleaned up and perhaps be a bit more intuitive. It is not difficult to use and it functions well though.

Response from ReminderCall

Hi Skyler, thank you so much for taking the time to write this review. We are very pleased that the service is helping you communicate with your patients. You are right, our user interface could use some updating. We've been in the business for a while and it is starting to show. We are currently testing a brand new user interface which we hope to release by the end of 2018, so keep your eyes peeled. :)

Replied July 2018

Lindsay

Company size: 11-50 employees

Industry: Individual & Family Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2022

Great for Appointment Reminders

It has been a very useful service for our agency, and has helped us streamline our appointment process more. Customer service has been very helpful each time I have reached out.

Pros

It was very easy to learn and set up, and works very well with our existing software.

Cons

There was nothing difficult about using this software; one con is the length of text available. We could use a little more room for customizing certain messages in reminder texts. Also, once you send out a text, you cannot go back and see which text message was sent out. It would be helpful to see which specific messages were sent out to our clients.

Response from ReminderCall

Hi Lindsay, thank you for the great review! We're so thrilled you found our system easy and efficient. If you are sending through eKyros, there is a character limit. However, if you log into your ReminderCall account, you can send longer messages. Please call us and we can walk you through it. Thanks again!

Replied May 2022

Ashley

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
2

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

May 2022

My ReminderCall Experiences

If our patients don't get their reminders, they don't show a lot of times. I know most of the time the responsibility needs to fall on the patient to remember their own appts but regardless, it does not help matters when the system is not working properly and the only way to get it fixed is to email or phone someone in another part of the country and have them fix it, I cannot do it myself which is frustrating.

Pros

That I don't have to do anything for the reminders to go out, the computer does it all.

Cons

That you have to phone or email someone to fix the issues, you cannot do it yourself. Ex. if my reminders don't go out today (automatically), I have to reach out to ReminderCall and ask them to manually send them. Sometimes this does not even get a chance to happen because I have no idea that my reminders did not go out until the next day when my report tells me that. Also, I cannot send long texts, I have to send multiple messages sometimes. My system is not compatible with the advanced system or something to upgrade to the larger message options.

Reasons for choosing ReminderCall.com

At the time, the price seemed best and the ability for ReminderCall to be able to work with my scheduling program was a plus. Now though, we pay alot of money for a very simple service. We should be paying a standard monthly fee, not have it fluctuate based on how many messages we send out. That also though would not please me, when my messages dont get sent and I would be charged anyway, whereas now, if they dont send, I dont get charged, which is great. So maybe there isn't a happy medium solution there...

Response from ReminderCall

Thank you Ashley! It sounds like you're having unusual connectivity difficulty. We will be reaching out to you to investigate and also to set up a better warning alert for you in your settings.

Replied May 2022

Laurie

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

ReminderCall review

It helps with patient's scheduled appointment knowledge. Our no-show rate is low.

Pros

The product is easy to use. The process to change and update messages is very simple.

Cons

I have experienced long hold times for customer service when I have had a question about the product.

Response from ReminderCall

Hello Laurie, this is the first time we've heard any complaints about hold times for Customer Service. Thank you for bringing it to my attention. Thanks also for taking the time to write your review!

Replied May 2022

Katie

Company size: 2-10 employees

Industry: Medical Practice

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

Reminder Call Review

Pros

Easy to use. The people on the other end are helpful to get everything set up.

Cons

Recently ti seems to have changes to just initals for the confimation appointments. It makes it hard because I have to go through the schedule & try to figure out whose initials they are & double check the phone number against it to confirm the appointment.

Response from ReminderCall

Hello Katie! Thank you so much for the wonderful feedback. Your ReminderCall account still shows the recipient's full name, so could it be that the scheduling software you are using has changed? Let us know if you'd like help finding an easier way to match up your confirmations to the patient's name. Perhaps the activities page or reports could be easier to scan. Remember, live support is included with your ReminderCall account.

Replied May 2022

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