A great EHR system that allows the doctor to spend face-time with the patient instead of becoming a data entry person.

I like the streamlined layout and minimalism of the software. It is as simple or as complicated as you need it to be without having to add or takeaway from other features. Since Rev is cloud-based, I don't have to worry about backups or server-side computer failure corrupting data. It is very simple to use: It's no different than using your typical web-form. The learning curve for the software is small. Generally, pretty easy to teach employees how to use the software which saves me time and money. Easy to generate reports and you have the ability to make basic SQL-style reports to monitor most of what you need to. Easy admin tools that allow one to customize exactly how much access a user can have which in turn makes it easier to comply with HIPAA. The updates are digestible and easy to adapt to: nothing crazy to figure out. Submitting claims is ridiculously easy as long as the insurance vendor is set up correctly: which also isn't hard (Medicare claims are a little different setup). I don't even remember the last time I called support (They're nice by the way). The software is extremely consistent and intuitive.

An unfair criticism would be that every now and again the software refreshes while typing (which I completely understand is a result of the syncing of data between the browser and the cloud, but I doubt this can be helped at the moment. This will only get better as faster bandwidths become the norm) I much rather have to repeat a field once every few weeks than worry about backups and computer issues. (Since I have to pick a con, but this is such a non-issue) It doesn't make me coffee in the morning, but I don't think they offer this as an option, although I'd be open to it. I don't know how they'd do it, but Rev has some pretty clever IT people.

It's been fine. I have gotten used to the software for the most part and learned to navigate the constant issues that occur throughout the work day.

I will start by saying the one thing I like about Revolution is how detailed it is, but this also one of the reasons I don't love it. Switched to Rev back in June of 2020. It took some time to get used to. I do like that there is a search exam slot option that allows you to easily search a certain day or time for any appointment. I also like that I can pull up the schedule from any device while in a patient's chart. I was unable to do this in EPM and EHR.

Quite a few. I feel as though Rev is so detailed it can makes things more confusing. There are way too many places in a patient's chart to add notes. EPM only had one place for notes which was nice because everything was in one place. I don't like that you can't see the entire weeks schedule, just one day at a time which can be annoying. You also can't see the whole day without scrolling up or down. The software is very glitchy and I get at least 2-3 error messages throughout the day that requires me to logout then log back in. Sometimes it won't save the patient's hPI or visual acuities. Everything is a bunch of clicks; ordering glasses, sending though rxs, finalizing rx, etc. We were told when switching to this software everything would transfer over. That could not be further from the truth. I have had to manually import data for over a year (rx, diagnosis, medical issues, meds, etc). Quite a chore when I'm busy with working.

Product has been in use for awhile. It's a popular product for many optometrists. Fairly easy to use.

RevolutionEHR is geared more for practices that emphasize eyeglass and contact lens and less useful for medical eyecare

encounter documentation clarity and efficiency with much greater confidence on all our medical billing and coding encounters

I find the program is easy to set up and use, feature rich, guides the Dr recording to ensure correct documentation for medical care and coding for those encounters, this fact has created Dr confidence and enabled our office to increase medical billing - that more than pays for the monthly fee, its updated for free and web based is an asset for any practitioner with multi locations , help is just outstanding , my technicians find it easy to use and we do experience tech turnover so ease of use is important, lots of business partners to help communicate to your patients , survey and recall, great communication tools for patient and their health care providers

I am an OD so I wish there was a lower monthly fee and it was easier to get all my pre test data into the program. But the most irritating thing is I cannot let my techs to start the record days ahead of the visit- this is something I would like to be changed-- this is so pre work of insurance, demographics and health HX & meds could be entered well before the encounter in less of a rush so when the encounter is present the day of the visit - patient processing is quicker and less tech duress improving the entire encounter experience - no one likes to wait for the receptionist or techs gather data - but REV forces that because we cannot open a case before the encounter date/time- can you fix that ??

Makes my life easier.

My staff finds it intuitive and easy to use. I never hear them complain about the software. I like that it's customizable. I can make my chart notes look just the way I want. I also like that they are constantly making small tweaks to improve the system. Several times a year it is updated, but only with a few changes. I think it's better to do a few changes at a time instead of once a year so you don't feel like you are learning a whole new software system. I also appreciate that this is a company that truly cares about its customers. When we talk, they listen. There is a place where you can put recommendations for improvements and when enough doctors say the same thing, they add it. One time they removed a feature that I really liked. Enough doctors complained about it that within a few days, they put it back! Talk about service!

My only real complaint about RevEHR is that I can't print out my exam notes in a neat, concise fashion. Exams print out with 10+ pages. This may be because I haven't taken the time to figure out an easier way. I'd love some input on this. So I guess a related complaint would be that set up time is significant. But I'm willing to deal with that because once you do have it set up, it works like a dream.

I was very apprehensive transitioning from traditional charting to electronic. I have been practicing for many years and decided I needed to up grade my practice. I practice with digital phoroptor, digital retinal imaging, and "paper charts". My apprehension in being somewhat computer challenged delayed my earlier conversion to Revolution. I should not have waited so long. I've enjoyed learning the Revolution program. I feel like the introduction and ease of learning was made possible by the teaching I received from my instructor, [SENSITIVE CONTENT HIDDEN]. She certainly needs recognition for being one of the most patient and knowledgeable instructors I have met. I expressed my anxiety of being computer challenged yet she gave me encouragement instilling my confidence. After spending sessions with [SENSITIVE CONTENT HIDDEN], I feel I can move forward using Revolution and becoming more skillful and successful with the program. I would encourage anyone to move forward embracing change using Revolution EHR.

I was pleasantly surprised at how efficient and personalized the templates can be modified for my own exam choices. The refraction template was so close to my exam protocol I found it surprising. Even more pleasing was the health evaluation section. I felt like I could record complete and accurate findings using the Revolution templates. There are other areas I was impressed with such as contact lens ordering, referrals programmed for my frequent referral doctors, and an accounting /insurance section. Truly there was no one area I liked best. I was impressed at how functional it appears. I was actually surprised at how impressed I was with Revolution.

I feel this software can be modified to fit just about anyone's optometric practice. The only problem I can for see would be user transitioning from traditional record keeping to computerized. We all try to see patients in a timely manner and it takes time to become time efficient with any change from our traditional methods. Practice with Revolution is needed to develop this timely skill.

I love Revolution compared to other software programs I've used in the past.

It is cloud based. I like being able to access it from my home as well as the office. I like the fact that there is extremely little down time. Previous software programs I've used would go down on a fairly regular basis, leaving the office with zero access to patient information and charts. I love the chat feature that is available immediately when I've needed assistance from customer support. There is no calling, leaving a message, and waiting on a return call when needing assistance with something.

It has been difficult for me to learn how to build specific reports. I always have to ask for assistance when creating new reports.

Revolution EHR is a great electronic health record management system that allows for total office integration. Revolution EHR leaves nothing behind when it comes to managing patient records, accounting, billing, coding, optical orders, medical orders, insurance, inventory management, reports, etc. Revolution EHR gives the office the ability to do everything for all their patients and it streamlines workflow for better efficiency and productivity. Another great benefit to Revolution EHR is that it is a cloud-based system meaning their is no software needed to take up vital hard drive space and it can be accessed from any computer anywhere that you are. This allows for your doctors to communicate about patients even if they are out of the office and it allows managers to pull reports from home if needed.

The downside to Revolution EHR is that it has a learning curve like most new programs being implemented into an office. revolution EHR requires some time to get used to and even after a few years of using it you will learn something new. But this is not so much a negative as it is a positive. Revolution EHR provides a "sandbox mode" that allows the office to utilize all the features of Revolution EHR, but without the real-world risks of inputting wrong data. It encourages you to make mistakes and to learn form them. Revolution EHR is also updating their systems constantly to streamline the patient care process and in doing so that is why you learn something new.

They were fine. ERH's are a pain and may make it easier to find a record... but make it much harder to be on a doctor-to-patient level with those sitting in my exam chair.

The set up people were greats. They made sure that you took lessons and got every question answered.

SO MANY SCREENS! When we got a demo, they showed us the many screens that comprise an exam... it was overwhelming. Then they showed us a single screen set up that had everything on one page... That was much better... but they never got it implemented on my office's version.

I love how accessible RevolutionEHR makes patient files—past and present. Also, the ability to merge duplicate patient files (for example, one from 3 years ago and one from a recent visit) is remarkable. I also like the design of the software, as it is easy to navigate.

I do not like how the software can be glitchy. At times, RevolutionEHR will not allow me to login to my account unless I try several different times. This can be very frustrating with a busy day with many patients to look up.

We've been with Revolution EHR for more than a year now. There are some things the software really excels at and others which are very lacking. Being cloud based, the interruptions in service are minimal (servers go down maybe 2x/year for a matter of a few hours typically). The doctor's side with MU and ICD 10 are fantastic. They made ICD 10 a non-event. The biggest drawback to this software, as mentioned by another reviewer is the accounting/billing side of the software. I could not think of a more cumbersome and inefficient way to do things. The incessant "drag and drop" method of carrying charges over to separate parties is very very time consuming. If you are thinking of leaving Compulink (as we did) this is the biggest drawback. Also, there is NO AUTOPOSTING of payments. We were told when we signed up this would become available soon..... it did, as a separate paid service called RevCycle, which amounts to thousands of extra dollars in an already rather expensive software. The Rev Development has been taking ages to convert the software to an HTML format, and they seemed so focused on adding additional pay services that none of us are really that interested in using. If I could do it over again, I wouldn't have left Compulink for Revolution, but if I were to try and switch again, my staff would mutiny. I'll hang in there with Rev for another 3-4 months, but may switch again if I see no improvement or implementation of autoposting insurance payments.

Cloud based features

Billing and payment posting

The customers service is fantastic! Any time I do not know how to do something in the system, I can call for help and they walk me through how to put it in. They are so helpful and friendly! [SENSITIVE CONTENT] was epecially wonderful today to help me with a very complicated transaction in the accounting.

I like the demographic information and how we integrate with Weave to make it easy to send patient reminders and notify of product in. Overall, the system is pretty easy to use.

It is difficult to make changes in the accounting. I get lost at times with all of the different invoices and figuring out how to make changes or corrections when needed.

Revolution has been so user friendly and easy to navigate and train new employees on. They have a great resource center that covers everything. On the off chance I can't figure something out the chat function makes it easy to get my questions answered quickly without having to be on the phone. I did call the other day and spoke to [SENSITIVE CONTENT]. She was friendly and knowledgeable and literally walked me through every step helping me to create a custom report. Couldn't have asked for better service. Thank you!

The patient dashboard makes it very easy to see everything you need at a glance without having to navigate around.

Building custom reports is a great feature but can be difficult to figure out.

The staff no longer loses files. I could reach patient 's info during the covid shutdown. I can integrate with other products like IntakeQ to be completely paperless. I look more modern and can be more hygienic . I get faster every day using it. It's been a dream. I had excellent service with [SENSITIVE CONTENT HIDDEN] during my installation and training. She was a delight to work with!

This is a very popular product and it is the preferred EHR for the sublease Drs at Lenscrafters. It comes with our lease. It's very easy and cloud-based. I'm very proud to have mentored the majority of the LC ODs in the San Francisco Bay Area to get onboard. Plus now that I'm in my second year, I love pulling the patient's previous info forward easily.

I like everything especially now that they are flash free. That took patience.

After closing my business, Revolution sent me incomplete copies of my records. I was forced to buy access to their read-only product for $1,600 per year. It really feels as though they intentionally left the records incomplete to force me to do this. I also have been battling them for 3 months just to get my final invoice. I still haven't been able to get them to charge me for the read only, which I need to have completed by the end of the year. This company is a disaster. I would never do business with them again.

It is cloud based, which makes setup easy.

The software was very slow and clunky, though it did improve in the last year.

Ease of use and ability to access outside the office

I love that it's cloud based! I love that it has buttons that allow you to put "normal" test findings in quickly. I love the Task feature to send jobs to staff members. I love the Alerts you can create for patient files. I love that Customer support takes our suggestions for changes and does them if they are able to (such as when they installed the Alert feature :))

I think it's worth the cost but it's ALWAYS nice if something cost less! Otherwise, there is nothing that I do not like about this EHR

I have been so impressed with [SENSITIVE CONTENT HIDDEN] as she has spearheaded a data conversion for a merger for my office. She has been instrumental in making the change better with each conversion.

I have used this software for years, and the flexibility is such an amazing part. I love that I can tailor it to my needs, which may be different than another user in the same office.

I wish there was a bit more customization and efficiency. The efficiency has improved dramatically, and continues to do so.

I had a situation where a patient passed prior to picking up his glasses. We needed to return the glasses and refund the wife. While I was unable to figure it out on my own, once [SENSITIVE CONTENT HIDDEN] walked me through it, it was totally intuitive and easily done. Her instructions were very easy to follow!

easy to use; technical support always available via live chat

Honestly, I can't think of anything short of me being able to completely customize everything...in which case I would be a programmer and I wouldn't be seeing patients!

Good.

This product is easy to use and makes scheduling easy. I am able to link this product to weave for additional support.

I don't like the bugs. Sometimes it is slow to load and log-in, I get logged out sometimes and things do not refresh quickly.

user friendly

easy to use, in the cloud so can access anywhere wifi connection, customizeable, updates push out automatically overnight, so no down time to install them

usually when there is an update some things are improved but it will break something else that is not related to what is being updated! And it's frustrating to have to try to see patients, chart on paper and then go back to re-enter things or not have access to placing order and having pricing.

RevolutionEHR is easy to use, has a great appearance, and they are great about updating their software to keep customers up-to-date with the rapid changes that are continuously being made in the eye care industry. The customer support team is fabulous when it comes to responsiveness and you can tell they truly do care about you!

Honestly, I have nothing bad to say about Rev.

More efficiency and less HA than with previous EHR. Rev EHR also integrates with several 3rd party vendors like Solution Reach which the previous EHR didn't.

It meets all our needs. It has everything that you would want in a full EHR. It's quite customizable and has a lot of built-in features to help save time and be more efficient in patient workflow. I like how the company is forward-thinking and always working to make the product better and better, and not settling for the status-quo

It's still using flash and we have the occasional flash player crash where we have to reload again.

Overall we like Revolution EHR better than some other software we have tried in the past. They need to fix the bugs and it would be a lot better

Retains a ton of information, allows multiple users, is fairly easy to use once you get the hang of it

We experience it crashing a lot, always doing updates so it makes it run slower at times, customer service is usually lacking

Overall a 4 out of 5 stars

I find it easy for new employees to navigate. Training videos are very helpful. Customer service is outstanding,

Program changes that do not make sense. For example when I run a Deposit Slip report the mandatory range dates- WHY? just Why? It just created MORE unnecessary clicks to get to my end result. Program changes over a long weekend at the first of the month when we are all pulling our hair out trying to get billing statements out...

From start to finish, it was amazing. I immediately got connected with a sales rep who was very upfront about costs and value added to my new office. Thereafter I worked with [SENSITIVE CONTENT] to implement the software and she was AMAZING! Since my initial virtual calls with her, I have reached out a few more times to her needing help with the EHR and she returned my calls/emails every time. I have 2 other offices and will hopefully grow to more offices and will use Rev exclusively because of the customer service and support I have received thus far. Thank you!

I loved all the preset features of the software. There was very little for me to add in and that saved a ton of time while starting a new office.

Some of the new HTML formatting in the software is a nuisance but overall very happy with Rev.