--- title: "Rosemark Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Rosemark. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Rosemark is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/rosemark-home-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Private Duty Care Software](https://www.softwareadvice.com/home-health/private-duty-care-comparison/) / [Rosemark](https://www.softwareadvice.com/medical/rosemark-home-profile/) / Rosemark Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/rosemark-home-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/rosemark-home-profile/alternatives/) # Rosemark User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 95 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.9/5 - Value for money: 4.7/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 73 reviews (77%) - 4 stars: 20 reviews (21%) - 3 stars: 1 reviews (1%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Awesome customer service! - Their system is very user friendly and easy to learn. - The caregiver app is great for checking in/out, viewing schedule, shift offers, and client info. ### Most mentioned cons - I looked into another software system which was saying they are the next best system in 2022 and found it was not as functional or easy to use. - Simple things like multiple phone numbers and email addresses are not accommodated in the base program. when it is requested they say it is on the list to be updated, yet it never happens. - Before Rosemark, we sometimes had to wait months for payment from the VA, and now the VA typically pays us within ten days. Since we have been a consistent customer of our electronic biller for years, we know that the problem must have been on our software provider's end. ## Rosemark customer reviews Showing reviews 1-25 of 95 (page 1). ### Five stars for Rosemark. - Overall rating: 5/5 - Reviewer: Daniel S. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HomeJoy of Kalamazoo has been using Rosemark since 2016. We needed to upgrade our systems at that time and it was a huge upgrade. I looked into another software system which was saying they are the next best system in 2022 and found it was not as functional or easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They have continuously improved their system roling out the second version of their caregiver app just over a year ago. I cannot say enough about their customer service. They answer our calls and answer our questions quickly. Their email support has been equally responsive and supportive. #### Cons There is a learning curve for my schedulers. They must do the tutorials, because the desktop version of Rosemark is not as intuitive as the web version. The desktop version is much faster and easier to use once you have learned the process. #### Reasons for switching to Rosemark Improved function of careplanning and visit verification. #### Vendor response Thank you so much for your kind review, Daniel! We appreciate your feedback as well as your continued partnership! Replied May 2025 --- ### Mark of Excellence - Overall rating: 5/5 - Reviewer: Vanessa H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The Best decision as a Small Business Owner, they Truly have my best interest #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a homecare provider, it is and was very important to have to Best Service Provider in the Industry and there comes Rosemark... Life has Never been simpler Everything that is Necessary in ONE Bundle Service Unspeakable. Always get Positive results in various situations Rosemark is there. #### Cons I actually have no Cons.... Unbelievable #### Reasons for switching to Rosemark After several signs of inconsistency it was inevitable to seek another provider to illuminate excessive office hours to correct many issues. #### Vendor response Vanessa!!! Thank you so much for such an amazing review! We're so thankful you're our partner, and we look forward to working with you for many years down the road. We appreciate you! Replied February 2025 --- ### Needs updating - Overall rating: 2/5 - Reviewer: Moises P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love the staff - the program is very limited and does not accommodate changing needs. TIME TO UPDATE THE FIELDS #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros At the time it was easy and seemed to meet our needs. Support Staff is excellent #### Cons Rosemark does not get updated. Simple things like multiple phone numbers and email addresses are not accommodated in the base program. when it is requested they say it is on the list to be updated, yet it never happens. I'm wondering if they are actually getting out of this field of service as it is so outdated. #### Reasons for choosing Rosemark Customer support was the best feature. #### Vendor response Moises, we do have those features please reach out to Robin for help. She also mentioned to me that she would love to show you how our forms feature could work for your agency, no extra charge just give us a call. We are fully committed to the home care industry as that is what we know and what we do. Happy to be of service. Linda Teaman, CEO Shoshana Technologies Replied March 2021 --- ### Flexible System for accurate Scheduling - Overall rating: 5/5 - Reviewer: Jill S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This system provided the billing and payroll flexibility we needed at the time we converted. Since that time we have been overwhelmed by the outstanding customer support we have received. They continue to enhance the system capabilities, adding EVV capabilities, adding features related to the loss of the "Companionship Exemption" and modifications to Wage and Hour rules and regulations, providing Forms required by State and Federal insurance and benefit providers, mobile based phone applications, and electronic texting capabilities to reached our employees in fast and efficient ways. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This system is very flexible so that features and use can be customized to conform to the users needs. For example we use the Pending and Completed Tasks to A) monitor employee performance B) follow-up on operational tasks and C) establish weekly and other periodic accounting procedures, among other things. Also we have different types of service and can establish different pay and bill rates at a global level or down to the customer and employee level. The flexibility of the system allows each company to manage their business based on their needs and prioritites. #### Cons Reporting, at least the canned type is somewhat limited. You are able to export the data into other applications such as Microsoft Word and Excel and build reporting that suites your needs, however the system provided reports are limited. I believe because the system is so flexible it would be difficult to develop a lot of reporting because many of the users are using features in different ways. #### Reasons for choosing Rosemark At the time, Rosemark was one of the few Web Based Scheduling Systems. Most of the systems at that time were desktop based. We believed in the long term flexibility of the web-based system. #### Reasons for switching to Rosemark We worked closely with this company on 'billing in advance' interface to Quickbooks over a decade ago. Once we assisted, provided input and beta testing, when they rolled the product modifications out they increased their pricing dramatically. They failed to recognize our contributions to their product enhancement. #### Vendor response Jill, thanks for the review. We really appreciate our partnership over the years. So many of the innovations have come out of our conversations. Thanks for the input! Replied May 2020 --- ### A terrific move to Rosemark - Overall rating: 4/5 - Reviewer: Tammi M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our electronic billing has been transformed through our switch to Rosemark. Before Rosemark, we sometimes had to wait months for payment from the VA, and now the VA typically pays us within ten days. Since we have been a consistent customer of our electronic biller for years, we know that the problem must have been on our software provider's end. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We really appreciate the following features: 1. customer service is fabulous 2. the flexibility to change rates and make adjustments to shifts 3. the ability to view invoices before sending them to QuickBooks #### Cons There are a few things that would be helpful to us that we cannot current do: 1. export a veteran claim by individual or by a selected batch 2. choose hours of the day for pay/bill rules (e.g., we pay OT rates for Christmas Eve and New Year's Eve from 5p-midnight) 3. a report which summarizes travel time for a selected period 4. a pop-up menu which lists caregivers who are eligible to serve a selected client that is ordered by distance from the caregiver's home address to the client's address 5. a report that would help us to determine the amount of nonbillable mileage to pay to caregivers Also, one cumbersome process is creating a CSV for a payroll export. It is a little counterintuitive and "tech-y." #### Reasons for choosing Rosemark We chose Rosemark over other options because of our interactions with [SENSITIVE CONTENT HIDDEN]. She was knowledgeable, smart, innovative, and responsive, and she assured us she would walk the entire onboarding process with us personally...and then did so. #### Reasons for switching to Rosemark We made the switch because of poor customer service from our previous provider which resulted in a significant payment delay from the VA and ongoing problems in posting payments into QuickBooks. #### Vendor response Tammi, We are so glad that we were a good choice for you. Thank you for your thoughtful feedback and feature requests, we do have these upgrades on our radar. I'm glad that you were able to clarify how you have gotten big improvements in your VA (Veterans Administration) billing turnover time. I will pass on the Kudos to the Customer care team! Replied April 2021 --- ### Worth the move to Rosemark! - Overall rating: 5/5 - Reviewer: Kelly L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been great because of top-notch customer service! (Might have been a frustrating experience without the AMAZING customer service.) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 1. Customer service is NUMBER ONE!!! 2. Flexibility to make adjustments on shifts, when needed. 3. Reliability in creating CSV for payroll. 4. Once it's learned, it is incredibly useful. 5. Easily able to fill multiple shifts with a simple "highlight" and "apply". 6. The caregiver app is great for checking in/out, viewing schedule, shift offers, and client info. #### Cons 1. Not very intuitive for use - more set up for a programmer. 2. Unable to breakdown travel time and print a report summary. 3. There is no cutoff for pay-bill rules in the middle of the day. 4. Cannot export veteran claims by individual veterans. 5. Cannot easily override scheduling overlaps. 6. Does not alert for travel time needed if two shifts are accidentally butted up to each other. 7. Unable to calculate non-billable mileage. 8. Not able to have secure, on-going text conversations within the app. #### Reasons for choosing Rosemark CUSTOMER SERVICE #### Reasons for switching to Rosemark 1. Their customer service is TERRIBLE. 2. They charged for services they could not deliver. 3. They repeatedly lied about "looking into it" every time we called. They, in fact, most certainly did NOT. 4. I spent 1-4 hours with a customer service rep EVERY WEEK FOR A YEAR trying to iron out a HORRIBLE mistake THEY made with our Veteran export transmittal, which resulted in a yearlong struggle to recoup $60,000 in services provided by my company. #### Vendor response Kelly, thank you for the comprehensive review. I have sent over your requests to our customer care team so they can help to show you something that will help or to make sure that it is added to our Development projects for the future. This review was very helpful, again thank you!! Replied April 2021 --- ### Customer Service is Key - Overall rating: 5/5 - Reviewer: Debbie H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We began using Rosemark 10 years ago when we were a small company. Rosemark and their outstanding team of programmers, tech supporter and owners have been an integral part of our growth. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is user friendly. The mobile applications are easy and convenient. The reporting systems interact with Word and Excel seamlessly. The notifications are accurate and can be set to multiple users. The thing that sets it apart from the others is the customer service at Rosemark. #### Cons When I have had issues with the software, I have called Rosemark and the problems are fixed. After 9 years of use, they have not failed once to address my concerns. #### Reasons for choosing Rosemark At the time that we purchased, Rosemark was the only internet based product. #### Reasons for switching to Rosemark We began with Rosemark and were wooed away by the fancy new features in AxisCare. We were treated poorly by their customer service team and discovered "fancy" doesn't always mean better. We returned to Rosemark who incorporated the new industry models into their system in a manner that was sustainable. #### Vendor response Debbie, thank you for the review. Your input has been invaluable over the years its worth celebrating our great partnership! We have learned so much from you!! Replied May 2020 --- ### Software Review - Overall rating: 5/5 - Reviewer: Shelley B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Scheduling has become so much more efficient since we started using the Rosemark System. We can build better schedules and communicate scheduling changes with our care giving team with the use of this software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer support from the Rosemark Team is outstanding. No matter what questions or concerns we have, we consistently receive top rate service! We also really appreciate the integration with QuickBooks for ease of payroll and billing!The Rosemark System has saved us hours in payroll and billing efficiencies!. #### Cons I wish more of the reports could be sent via excel to allow for agency customization. Most reports are in Word format. #### Reasons for choosing Rosemark The benefits, features and customer support stood out above all other options we were considering. We couldn't be more pleased with our decision. #### Reasons for switching to Rosemark Our previous software was not as robust as the Rosemark System. We saw the benefits the scheduling software added to the efficiency of our Agency. We were also looking for a System that would incorporate the billing and payroll complexities we were experiencing. #### Vendor response Shelley, thank you for the review. Almost every piece of data can be exported to Excel for slicing and dicing to your hearts content. We also now have the Report Hub which gives you the ability to get many canned reports like payer sources with graphs. I hope you like, please let us know. Replied May 2020 --- ### President/Owner - Overall rating: 5/5 - Reviewer: Cecile Sutherland C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very professional team. Timely response to questions. They will continue to walk you through concerns without making you feel incompetent #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The timely and professional response from the IT team. They go above and beyond to make sure that the company's questions/concerns have been addressed. #### Cons Not much. Been with them for over 13 years and have never thought about leaving them. The only issue I have had over the 13 years was with 1 employee who did not have the best customer service and patience when assisting me. #### Vendor response Dear Cecile, Wow, thank you so much for leaving such a glowing review of our Rosemark software on Capterra! Your 5-star ratings and that perfect 10/10 recommendation score absolutely made our day. What truly resonated with our team was hearing that our Customer Success team has been there for you when you need us and that they consistently go above and beyond to help. That's precisely the kind of partnership we strive to build with every client, so knowing we've achieved that with you means everything. Thirteen years together is a tremendous milestone! We are genuinely honored that you've stuck with us all this time and never felt the need to look elsewhere. That kind of loyalty is earned, and it pushes us every day to continue delivering the exceptional service you deserve. Thank you for being such a valued partner, Cecile. We are privileged to have you. Warmly, The Rosemark Team Replied November 2025 --- ### 20 years + - Overall rating: 5/5 - Reviewer: Stephen N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been with Rosemark for 20 years and haven't found a reason to leave them. They are always proactive and understand our homecare service, they really are great at what they do. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their support for our team is amazing, they are always there for us. Their service is never down, they are super reliable. Their system is very user friendly and easy to learn. #### Cons I wish they had better reports with graphs and charts. Whenever I need something like that, they can get it for me quickly. sometimes it takes more time than I like to produce invoices but we do have three locations so it will likely take some time no matter what. #### Vendor response Thank you so much for your review, Steve! We appreciate your feedback as well as your partnership! Replied May 2025 --- ### Scheduling Software tailored for your Agency or Registry - Overall rating: 5/5 - Reviewer: Joel C. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our overall experience has been wonderful, and we're so glad we chose Rosemark as a business partner for our Nurse Registry. Their software and technology is always evolving, and with the new Caregiver Mobile App we've been able to streamline our office practices and be more efficient. We've been clients for around 10 years, and we've never even considered looking at another scheduling company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User-friendly, web-based with good accessibility, interfaced telephony, an Application for contract staff, and most of all a very hands on management team who interact, assist, and answer their clients' needs and requests. #### Cons Initially it seemed built more for employee based Agencies versus contractor nurse registries. However [Sensitive content hidden] and the team have been great about adding more registry focused features and or allowing us to turn off features which point to more of an employee relationship. #### Vendor response Joel, Thank you for the review of Rosemark. We are glad that the Mobile app is working for you. It seems to be a tool that the industry has discovered was long overdue. Thank you for your input to make it easy for us to add more (nurse) registry focused features. Replied May 2020 --- ### Product and Service Top Notch - Overall rating: 5/5 - Reviewer: Marie P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been great! When i have to call with any question or issues I am always met with professional and friendly staff who always go above and beyond to help me. That said I have had very few issues. When I presented them with a merging issue with another software they stepped up and worked hard to meet my state requirements in a timely manner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about this software is the ease of use. It is easy to train new users. When you set up a client or an employee the features provided make it simple to keep track of expiring credentials. There are many reporting features to keep track of statistics and a new report hub that makes tracking simple and you are able to print out professional looking reports. #### Cons The only improvement would be more ways to sort, view and print information. #### Reasons for choosing Rosemark The reason I chose Rosemark was the ease of use and cost. #### Vendor response Marie, Thank you for your great review. How can we get other Connecticut home care agencies to see the value that we provide an agency like your? We are happy to help, again, thank you for your kind comments! Replied April 2021 --- ### ECHC Loves Rosemark - Overall rating: 5/5 - Reviewer: Libby D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Huge timesaver with scheduling! Corporate loves that we can enter the information in Indiana and they can then access it is New York for invoicing! Ability to track visit logs/EVV for Medicaid Waiver compliance is easy now and puts us in compliance! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use when scheduling our clients and caregivers. Love the ability to customize the care plans, caregiver info etc. Helpful with adding invoicing options etc. Tracks attendance, and scheduling fluctuations. Hands down best customer service I have ever received! They have walked me through numerous challenges I had in the beginning and still have as we use more and more of the features. #### Cons There is a learning curve in how to use. ie splitting shifts to mark tardy. How to properly enter schedules etc to get desired results. #### Vendor response Libby, thank you for the review. I appreciate that you went into detail about how it helps you. And being in compliance is so important. Happy to help! Replied May 2020 --- ### Rosemark Rocks - Overall rating: 4/5 - Reviewer: Stephanie F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good experience with customer service #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, help readily available, features needed for homecare scheduling #### Cons Too many options for me to know them all. I would like periodic "learning sessions" on particular features. #### Reasons for choosing Rosemark Ease of use, functions we needed. #### Vendor response Stephanie, thank you for the review. I hope you have taken advantage of the training webinars, and videos to get help learning more about Rosemark. You are right, there is a lot, Rosemark is a very robust system but we really want you to know all of the pieces that would be helpful to your agency. Please continue to get help from our customer care managers. Thanks for the input it is really helpful. Replied May 2020 --- ### Awesome Scheduling Software - Overall rating: 5/5 - Reviewer: Gary B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. None at this time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Rosemark is a very versatile and vital part of our company. It provides a wide variety of scheduling, administrative, and business functions. Without it, I could not run my business. Additionally, their customer support and training is unparalleled in the industry. I highly recommend using Rosemark for any home health business. #### Cons I do not have any issues with the software. IfI do have a problem, a quick phone call to their customer support team usually solves the problem. #### Vendor response Gary, thank you so much for the review. We notice that you are a user who takes advantage of all of the parts of Rosemark that can help your agency with the day to day and to help you grow. Thank you for your comments, much appreciated! Replied May 2020 --- ### VA review - Overall rating: 5/5 - Reviewer: Debbie D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are not having any problems. If we have questions or want to know how to do something, we call their office and they will walk us thru and explain everything immediately. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use and train other employees on #### Cons Overtime calculations. Wish it would calculate caregivers overtime on each specific client's billing without adding overtime from other clients that the caregiver also worked at. #### Reasons for choosing Rosemark Spoke to owner, (sensitive content hidden). Very nice and helpful. Trusted that he would work with us well and he has #### Vendor response Debbie, thank you so much for the review. that overtime question is a tough one if I understand it correctly. Please talk to one of the customer care managers to explore a way to handle that. Replied May 2020 --- ### Great software - Overall rating: 5/5 - Reviewer: Lori L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Solves the problem of care givers clocking in or out from a client's house in the driveway or after they leave. Rosemark has a GPS feature. it has solved a lot of problems we have having employees that are out in the field and not in the actual office #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. We use this daily to schedule caregivers. they keep up to date on the latest technology. they have webinars often to show what's new. overall a great system with great customer service! #### Cons Can't think of anything that would be a downfall.. #### Vendor response Lori, Thank you for your feedback. I like to think that we share similar values as you all at Christian Home Care in Toledo, Oh. We are proud of our team here at Shoshana Technologies.If you think of any other way we can help please give us a call. Replied December 2019 --- ### Absolutely crucial to our business + great customer support - Overall rating: 5/5 - Reviewer: Brian G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience is great with Shoshana the program, but it is over the top in terms of customer service. Their team answers the phone and is always very knowledgeable and eager to help us with our issues. They have also helped me generate various year end reports that saved me countless hours of time fumbling around doing it myself. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. I also like the fact that new features are added pretty regularly. #### Cons Sometimes the great new features that get added take me a minute to figure out how to use them. #### Vendor response Brian, Thank you for the review and input. I hope you are like the new Report Hub, check in your reports menu to see the new tool. We really appreciate our partnership over the years. Thank you again! Replied May 2020 --- ### Home care agency using it for data purposes mainly - Overall rating: 4/5 - Reviewer: Rosemarie R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been very happy with the overall system and the support and help that I get from the team. It has helped me streamline the business and it also is helping me with EVV. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The support that I have gotten from the team! They are always trying to improve. #### Cons It does not do bimonthly on some reports and EVV that I need. There are work around a but I'm hoping they adjust for this soon #### Reasons for choosing Rosemark Price primarily. I don't use many of the features it has but I Like being automated. #### Vendor response Hello Ro, thank you for the great review. I see that you are using the caregiver mobile app to handle the issues that you mentioned. Thank you for your input over the years. Replied May 2020 --- ### Easy to use product with awesome support team. - Overall rating: 5/5 - Reviewer: Marcy S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software makes it easy to schedule our caregivers, keep track of our clients shifts, track caregiver log in and log out, and for the caregivers to check their schedules and read about the clients they are scheduled with. Customer support is great when we have issues. Software is very user friendly. #### Cons I honestly cannot think of anything! This software has proven to be a great tool in managing my tasks. #### Vendor response Marcy, Thank you for your very kind review. You mentioned so much in a few words. We are happy to help anytime but it looks like you have it pretty well handled. Thank you again!! Replied April 2021 --- ### Review - Overall rating: 5/5 - Reviewer: Linda S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The staff is great when we have a problem, which is not often. Very responsive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to learn. Pricing. Features met our needs well. #### Cons GPS or lack of WiFi gets in the way of clock ins/outs sometimes. Some limitations for client use. #### Reasons for choosing Rosemark Pricing and ease of use. Clients like it as well. #### Vendor response Linda, most agencies will switch their caregivers to using telephony when running into GPS or WIFI problems but the technology is improving as we speak. Do hesitate to reach out, we may be able to come up with solutions that you may not have thought of. Thanks for a great partnership over the years! Replied May 2020 --- ### Rosemark - Overall rating: 5/5 - Reviewer: Michelle M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Exceptional. It tracked everything necessary in our business and was user friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very easy to use and has many features that are useful in the home care industry. Also, the customer service is amazing! #### Cons It would be helpful if they had similar features on the web (and for a Mac) that you can do on a desktop. #### Reasons for choosing Rosemark Price and usability #### Vendor response Michelle, Thank you for your kind review. We are making more and more available on a mac. We appreciate your encouragement! Best, Linda Replied December 2019 --- ### good - Overall rating: 4/5 - Reviewer: Delores R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. good #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros quick to use and find what you need and what / who you are looking for in the system #### Cons not very confidentially friendly. I think when you are using people social security and DOB this software should have protection not everyone should have access unless otherwise noted. #### Vendor response Delores, thank you for the kind words. I would suggest that you speak with a staff administrator of Rosemark to change authorization access to remedy that issue for you. Replied April 2021 --- ### Great Support - Overall rating: 5/5 - Reviewer: Mark B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Could not do our job without a scheduling system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Love the support. And always get someone when we need them. #### Cons Sometime doesn't match up with our service model. #### Reasons for choosing Rosemark We started with them and they have never given us a reason to leave. #### Vendor response Mark, thank you for the review. We really appreciate having you on the Customer Advisory Group meetings that we have monthly. You input is invaluable!! Replied May 2020 --- ### Rosemark review - Overall rating: 5/5 - Reviewer: Anna P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent experience using Rosemark on the computer and on the phone app. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. If I need assistance, it is just a phone call away. #### Cons Nothing We enjoy using this product daily. #### Reasons for choosing Rosemark Easy to use. Easy to teach other co-workers. #### Vendor response Anna thank you for the short, but sweet review. We are happy that you like Rosemark and happy to have been serving you for so many years. Replied May 2020 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/rosemark-home-profile/reviews/?page=2) --- Rosemark Reviews, Pros and Cons - 2026 Software Advice