When we first went live and getting everything set-up was challenging and we are having issues with our Charge capture system integrated with RXNT and Missing doctor's charges. There were a few tweaks that we are still working out with RXNT, but I think this is a great system to use for a Medical Billing System.

The user friendliness. Easy to navigate and train on.

No place of service in the "claim scrubbing" tab. No charge capture system that can take a picture of the facesheet and auto populate to RXNT. Too much manual entry. Issues with our Charge capture system integrated with RXNT. Missing doctor's charges.

I think that RXNT has everything you could need. The staff is always on board to help if you have any problems.

We love how it is easy to use. You can also customize what you would like to see on your screen so you are not overwhelmed. They are always updating with the times. They use a lot of colors but for someone who is color blind, they still make sure everything is in writing, unlike some other users. We love that you can use it anywhere and also offer a phone version so you can be out of the office and still get what you need sone.

I do wish that the 3 tabs talked to each other better regarding notes I wish in the insurance option we could add if they have a deductible, co-insurance, and or copay and not just in the EHR option.

I am a paper trail person, so this makes it so easy to follow and keep schedule

the software is very user friendly and can be accessed from various locations

the software is not very easy to correct mistakes

Horrible customer service that does not take ownership for their mistakes, if your practice is open on the weekends be prepared with backup plans as it frequently goes down over weekends with no support available until monday.

Relatively inexpensive for EMR, however you don't get fully functional product

Horrible customer service, billing module does not submit claims correctly, patient data gets changed by the system.

I absolutely love this app, and it has been an integral part in improving our patient care and management/delivery of medications. My favorite part is the integration with our physician team, where the nurse can enter an order for a controlled substance and the doctor can sign electronically in real-time. This is especially helpful for patients with urgent needs who need local pharmacy fills.

I don't like how the new setup passwords are only good for a short period of time. This makes the onboarding process a bit difficult.

rxnt was a very good website for making appointments and creating new patients, however it had many errors when it came to sending the forms to new patients, and it was very difficult to continue giving papers to everyone

I don't like that it is not easy to use, the first days with this application it is very difficult to adapt, it is very confusing.

Ease of use, integration with EMR. Very fluid with great ease searching and connecting with pharmacies

Nothing. This has been a flawless platform

I USE IT DAILY TO ENTER PATIENT PRESCRIPTIONS, COORDINATE WITH MY PHYSICIAN FOR SIGNATURES AND REORDER PRESCRIPTIONS.

THE SYSTEM IS EASY TO NAVIGATE THROUGH.

SO FAR I HAVE NOT EXPERIENCED ANYTHING THAT HAS GIVEN ME ANY TROUBLE.

It allows not only to pull in medication directly into our EHR, but it can help to decide which medication will and will not be covered.

It has some difficulty with some insurance plans where you have to lookup by fill data rather than rd.

Overall has been a very good company with a good product. It is a little on the expensive side.

Customer service is good. Knowledgable staff.

Wish they had better after hours support.

Terrible. No access to the software, no access to training, the onboarding coach has zero knowledge of how to set up the software or to help in any way. The software itself is not user friendly and the language and set up is extremely cumbersome.

None, I have never been able to get full access or develop the system

There are no available trainings online and trainers are not available for weeks, you are not given full access to your software, there are hidden contract terms that are never disclosed - term of contract, requirement for ads, lack of training accessibility. The system is not user friendly and there is no support for getting it set up, which you are responsible for doing on your own. It is advertised as taking "15-25 days" for full set up but once you pay, they report that it will be 8 weeks. It is advertised that you have acess to support anytime but you have to schedule a training and the EHR trainings are set out one month.

Overall RxNT performance ranges from NOT GOOD to MEDIOCRE. Despite the stress of uncertainty switching to another EHR company, the lack of appropriate response to our requests and their knowledge of placing patients at risk by not solving e-prescribing overdue problems warrants change. . Onboarding was a nightmare, we had to deal with a RxNT Clearinghouse contractor directly who neglected to complete all enrollments for several weeks, it delayed functionality and ability to bill timely, despite our complaints and affecting our practice income RxNT bilked from day one, to keep afloat we had to keep paying the old EHR and RxNT. interface with clinical labs has been also challenging because you have to do the legwork. Still dealing with lack of full Med data, monthly charges still unresolved for an incomplete suite eligibility of benefits information is MOST unreliable, staff prefers using other sources are several benefits but offset by their inability to solve the issue above mentioned which is months overdue. The worse part is when your practice is finally able to speak with someone you are given ludicrous explanations We have been working on switching to another company when COVID-19 hit. We had to delay switching, the bright side is, It gives RxNT an opportunity to correct problems and to us more time to evaluate choices more carefully.

RxNT basic functions are easy to use for the most part, platform to make patients appointments is good, electronic prescriptions are sent to pharmacies mostly effortlessly, although you have to be watchful for electronic prescription errors that will show later.

CUSTOMER SERVICE and TROUBLESHOOTING, even pre COVID-19 they are terrible. Lines 99% busy, long waiting, often instructed to leave a message. When RxNT was promoted to my practice, a selling point was excellent after hours emergency support and troubleshooting capacity; it has been 99.99% ABSENT. I have called at 5:30 pm for an emergency leaving full details of problem, a call comes until next day, nothing solved plus a nonsense explanation of why not. After more than 50 calls during and after their normal hours for troubleshoot electronic prescribing, NOTHING solved; eg., RxNT medication “History” for several patients shows “no record found”. It is so vital for patients and our safety to be able to see meds whole picture, all meds prescribed by other physicians, for compliance did my patient picked up meds at pharmacy?, other physicians info and prescribed meds, reconciling, avoiding Tx duplication, Coordinating care and avoiding prescribing medication with potentially lethal drug to drug interactions with meds from other prescribers, right?, but for months we are told “going to be fixed soon; it’s Surescripts issue not ours; YOU need to contact them”, is because there is no Hx for this patient”. RxNT FAILS in this area If you are in Chicago, do not even think calling after 3:30 pm, “no one is available”, RxNT closes at 5 pm E.T. Price quoted and contracting are unreliable. Full suite with all perks advertised as $150/mo, not true in my experience.

I am not a fan. I tried to work with it. Thought all the charges were standard things until I started talking with more colleagues. The system is not easy and, frankly, with improvements in technology, this system should be more intuitive and user friendly--especially for my patients.

It was less expensive. Little did I know as a relatively new private practitioner what I would be missing out on

You are charged extra for EVERYTHING-reminders, fax integration, lab integration. The number of clicks to do anything is a definite time suck. And few of my patients are able to easily get into the patient portal which has actually cost me business. Customer service is not adequate. I requested custom forms which I was very interested in. Made detailed templates with examples from their forms to make it as easy as possible. Ended up looking nothing like what I wanted and was fraught with errors. Frankly, it is embarrassing.

Excellent. Never had a problem once in 2.5 years

Ease of use. E scripts. Flowsheets. Comes with everything you need

Nothing I don’t like about RXNT to be honest.

Well and worth the purchase

Ease and cheapness to of EHR. Also the physician had used this software before

Meaningful use is limited, MACRA/ MIPPS limited

very happy to use this product. All the trasnferring prescription or pharmacy identification were always corrected the same day or within the hour.

the ease and immediate technical support, if needed.

none I have no problems with the system. I have not have any issues with the system that were not corrected.

This is especially useful for keeping up with medication compliance with patients, and with the escribing requirements of various states, as we have patients in multiple states.

The data base is very large, and it works seamlessly with other prescription management software. We are able to customize prescriptions, and use the PRN option for more complicated prescriptions. The Support team has always been extremely helpful, willing to stay on the phone until the problem is solved, and able to talk us through any changes in software.

I appreciate the need for ads, but they can be a little intrusive. The website occasionally makes design changes that are not always intuitive, so there is a learning curve whenever changes are made.

RXNT will help us get rid of the paper files and give patients the option to review documents from the portal. It has been a bit of process getting the CPL integration set up but I think it is working well. We just wish RXNT was able to come to our office to help with the overall set-up & use of RXNT. Our facility is unique in that we just don't bill for insurance, she collects cash for non-insurance billed products.

It is a little confusing and overwhelming to navigate but we are not using it at 100% right now

The system is very slow. There is a long lag time when trying to navigate on the program.

Overall, it is mediocre at best. Customer support is not available, you can certainly email them and get a standard reply back. It takes days to weeks to get resolutions, and even after saying it should be better and me saying it is not, they close ticket after ticket n which I was letting them know the system is slow and not functioning well. Down time is terrible, and the fact we did not have paper copy of templates to utilize so when system was down we could continue to see patients was odd to me.

There is one worker that is known as Nate, that does my templates and he seems to be direct and honest, which I highly appreciate.

They are frequently glitchy, with error messaged, unable to address issues, wait time for resolution is days to weeks, I am still waiting on some changes to templates they are not able to do because of issues with the system.

very good and easy to use, good price

very easy to use, and good work flow, secure system

billing part sometime hard to contact when has billing problem with insurance sometimes

Terrible when you have a problem after hours or on weekends ds

Works good when it does. Real issues arise when it stops working as it is designed and you need help to get it back up and running in a timely fashion

I experienced a bug in the system over a holiday weekend starting at 2 pm Friday afternoon until MOnday Moring. I was hindering in prescribing palliative meds for dying patients all weekend long. Absolutely no response from tech support during this time. When they finally responded via e-mail 72 hours later, they sent me videos that did not address my issues and closed my case. For a service that is vital to medical practice that operates 24/7, I expect competent tech support that I can access 24 7.

Have used this software since 2012 or so, I think that says it all!

Excellent customer service, easy to use, comprehensive EHR, staff is responsive to individual needs or difficulties. This company was out in the forefront in the e-prescribing climate. Have been e-prescribing controls lightyears before this was available to majority of physicians in my area because of RxNT's foresight. Truly cutting edge in this very important area of my practice.

Minor issues which company addresses and attempts to improve over time to improve over time.

It was difficult to implement last year. We had to speak with several representatives to get both NPs up and running. The instructions in each email did not follow the actual steps required to get started. We also did not receive several emails which delayed use of the program.

E-prescribe is what is most liked about the software.

It would be nice to have the ability to pend medications without being required to select a provider. We have several providers in the office but no assigned patients. Our MAs would save the providers time by being able to pend the desired medications for patients allowing the NPs to select and approve them. In addition, it would be helpful to quickly see how long the medication has been prescribed (rather than browse through several pages in e-prescribe) as we are in a state that mandates 12 weeks for anorexiant.

Good in general. It is really nice to get faxes directly into RXNT.

Ability to e-prescribe and the ability to make notes without templates.

After an encounter is printed out the words are too small to read easily. It would also be helpful to be able to chose what to print to give to the patient, for example, just the assessment and plan. It would be helpful to be able to move from one encounter to another for a given patient more easily when reviewing their prior appointments.

The overall experience with RXNT is great. The system completes all necessary requirements for our agency to remain compliant with Mental Health contracts.

The ease of ordering medications from any pharmacy. Having the ability to export records.

Lack of demographic information and outcome data.