ScriptSure is easy to use, intuitive and has performed flawlessly

Set up can be kind of a bear. It is certainly understandable given that it needs to verify prescribing information but it definitely took me a couple of hours.

They are very professional and we are happy with the value they bring to us and our customers. They are part of our arsenal when bringing on new business!

Integration with multiple accounts in a short period of time was handled efficiently and with very little if any impact to the healthcare teams.

They always handle our customers concerns. If I had to say one thing. Billing is not always on time.

I am sure the product could be better but the rudeness of the support staff makes it not worth it. Unforatunely this system partnered with teh EHR I am using but we are considering other options after the belittling emails. You get what you pay for I guess with cheaper EHR systems you get rude and inefficient support teams

Script sure is low cost considering the EHR systems available

The staff and support are very rude especially via email. If you need support they spend extnesive time arguing and belittling customers for simple matters. Rather than hellping provide a solution when my practice had an inquiry they sent me 4+ emails such as "I hope this message finds you well. I wanted to bring to your attention that I have received additional emails regarding the matter we previously discussed, despite mentioning that the issue was resolved and asking a specific question. I would appreciate it if you could clarify the reason for the ongoing emails, as it is causing some confusion. Additionally, I kindly request that you refrain from sending me any further communications that are not related to my inquiries. Thank you for your attention to this matter" rude and argumenative in all emails made this a very unpleasant experience. You get what you pay for I guess with cheaper EHR systems you get rude and inefficient support teams

I use ScriptSure for prescribing as a result of my company choosing it, so I had no say in the matter. Overall, the system works well, and is reliable, which are two of the most important variables to me as a provider. I did prefer the prescribing functions of my previous system (Allscripts) due to the simplicity of viewing various statuses of orders (see Cons), as well as finding medications and strengths/doses.

The software and interfaces are typically very easy to read and navigate. Knock on wood, I have not had any problems with downtime or excessive outages, indicating good reliability. When I did originally get set up with the software, the representative that I interacted with on the phone and online was very helpful and made it easy to get going.

I do not like that the medication list includes all previous prescription in the same list with the active prescriptions. It would be very helpful if there were different tabs or sections to delineate active orders vs. canceled orders vs. inactive/expired orders, etc. Also, there are sometimes not common strengths/doses of medications available in the software, which is very frustrating. For example, I could not find a 45 mg mirtazapine strength, which I know is available to be prescribed.

We have utilized Scriptsure for the last 5+ years and have been very pleased with the service, the ease of the system and the great support we receive from Adam.

Scriptsure is very easy & user friendly to utilize. The workflow is nice.

providers used to get a text when a script was needing to be signed and that no longer happens