--- title: "ScriptSure Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ScriptSure. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ScriptSure is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/scriptsure-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [e-Prescribing Software](https://www.softwareadvice.com/medical/e-prescribing-comparison/) / [ScriptSure](https://www.softwareadvice.com/medical/scriptsure-profile/) / ScriptSure Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/scriptsure-profile/) Reviews # ScriptSure User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 29 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.4/5 - Value for money: 4.9/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 20 reviews (69%) - 4 stars: 6 reviews (21%) - 3 stars: 3 reviews (10%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned cons - I am sure the product could be better but the rudeness of the support staff makes it not worth it. ## ScriptSure customer reviews Showing reviews 1-25 of 29 (page 1). ### Easy to use E-prescribing - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ScriptSure is easy to use, intuitive and has performed flawlessly #### Cons Set up can be kind of a bear. It is certainly understandable given that it needs to verify prescribing information but it definitely took me a couple of hours. --- ### ScriptSure- The best of the best - Overall rating: 5/5 - Reviewer: Mike S. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. They are very professional and we are happy with the value they bring to us and our customers. They are part of our arsenal when bringing on new business! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integration with multiple accounts in a short period of time was handled efficiently and with very little if any impact to the healthcare teams. #### Cons They always handle our customers concerns. If I had to say one thing. Billing is not always on time. #### Reasons for choosing ScriptSure Ease of use and feedback from accounts that had used other products. --- ### Rude support staff - Overall rating: 3/5 - Reviewer: Priya H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered I am sure the product could be better but the rudeness of the support staff makes it not worth it. Unforatunely this system partnered with teh EHR I am using but we are considering other options after the belittling emails. You get what you pay for I guess with cheaper EHR systems you get rude and inefficient support teams #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Script sure is low cost considering the EHR systems available #### Cons The staff and support are very rude especially via email. If you need support they spend extnesive time arguing and belittling customers for simple matters. Rather than hellping provide a solution when my practice had an inquiry they sent me 4+ emails such as "I hope this message finds you well. I wanted to bring to your attention that I have received additional emails regarding the matter we previously discussed, despite mentioning that the issue was resolved and asking a specific question. I would appreciate it if you could clarify the reason for the ongoing emails, as it is causing some confusion. Additionally, I kindly request that you refrain from sending me any further communications that are not related to my inquiries. Thank you for your attention to this matter" rude and argumenative in all emails made this a very unpleasant experience. You get what you pay for I guess with cheaper EHR systems you get rude and inefficient support teams #### Reasons for choosing ScriptSure It was only option with an EHR system for their "beta" testing will not recommend I was told We can enable eRx for your account if you don’t mind giving us feedback about the process:)Do not recommend this company #### Reasons for switching to ScriptSure Made this switch with hopes a high quality EHR system but the lack of quality support does not meet my needs. --- ### Very good for prescribers! - Overall rating: 5/5 - Reviewer: Steve C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve used a number of prescribing platforms, and ScriptSure is the easiest and most intuitive. Alerts are appropriate, and provide useful details about the potential interaction 2FA is fast and simple using an Authenticator app. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software has a clean interface, is easy to use, and is very fast #### Cons Nothing stands out. I haven’t had any problems with it over the last year I’ve been using it --- ### New user account - Overall rating: 5/5 - Reviewer: Jamie E. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great experience thus far. Easy set up great customer service #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly application across all devices . Set up was simple and all pharmacies available. #### Cons Nothing so far. I have only been using the product a short time #### Reasons for choosing ScriptSure Ease of use along with customer support --- ### Great system w/ great support - Overall rating: 4/5 - Reviewer: Jennifer H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have utilized Scriptsure for the last 5+ years and have been very pleased with the service, the ease of the system and the great support we receive from Adam. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Scriptsure is very easy & user friendly to utilize. The workflow is nice. #### Cons providers used to get a text when a script was needing to be signed and that no longer happens --- ### Scriptsure - Overall rating: 5/5 - Reviewer: Mustafa K. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy of use and easy acccess. Nicely integrates #### Cons Signing on in 2 steps and some of the choices in med available --- ### Works Well Overall - Overall rating: 4/5 - Reviewer: Alex M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use ScriptSure for prescribing as a result of my company choosing it, so I had no say in the matter. Overall, the system works well, and is reliable, which are two of the most important variables to me as a provider. I did prefer the prescribing functions of my previous system (Allscripts) due to the simplicity of viewing various statuses of orders (see Cons), as well as finding medications and strengths/doses. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The software and interfaces are typically very easy to read and navigate. Knock on wood, I have not had any problems with downtime or excessive outages, indicating good reliability. When I did originally get set up with the software, the representative that I interacted with on the phone and online was very helpful and made it easy to get going. #### Cons I do not like that the medication list includes all previous prescription in the same list with the active prescriptions. It would be very helpful if there were different tabs or sections to delineate active orders vs. canceled orders vs. inactive/expired orders, etc. Also, there are sometimes not common strengths/doses of medications available in the software, which is very frustrating. For example, I could not find a 45 mg mirtazapine strength, which I know is available to be prescribed. #### Reasons for switching to ScriptSure Changed jobs/companies. --- ### Difficulty transitioning - Overall rating: 4/5 - Reviewer: william l. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Once in place, works quite well. Functional #### Cons Difficulty transitioning, in this case to e-prescribing. Delays in getting help, then inability to get program functional throughout this Monday -- and we'll see how much longer. #### Vendor response We are sorry to hear that your upgrade was difficult to the ERX from printing prescriptions. If you ever need assistance of any kind support is available by phone or email at anytime (24/7). You can contact 866-755-1500 x2 or email support@dawsystems.com Replied July 2020 --- ### Love this program! It’s a game-changer - Overall rating: 5/5 - Reviewer: Judy R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve been a hospice nurse for just over a year. We added Scriptsure about 6-8 months ago. It has vastly streamlined the Med ordering process. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Intuitive interface. User friendly. I can order meds right when I need to instead of having to wait/forget. I can keep track of previous orders #### Cons Many of the meds I search respond with ‘no available dosing’. I have to re-enter the Med I’m looking for to get a new choice list and go by trial and error through multiple options. Why have them listed if you can’t order them? --- ### Great Product, Great Results - Overall rating: 5/5 - Reviewer: Zachary L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our previous eRx solution was too slow and severely impacted patient flow. ScriptSure was the perfect solution for us! There is some automation as the system stores previous patient information which helps make future visits a bit more seamless. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ScriptSure is about as "plug and play" as you can get with medical software. The team at ScriptSure made the implementation process easy and painless for us, which is incredible as most people in the medical community don't have a lot of free time for extra projects. #### Cons There was some trouble with the initial setup between our iPads/computers and printers, but the ScriptSure team was quick to help out and find a solution. --- ### E-Prescribing is the best I've seen - Overall rating: 5/5 - Reviewer: Everett F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Speed. Very easy to use. Easily selecting a medication and refills are simple. #### Cons The software used to be only usable in Windows computers, but that has changed and it is in cloud I can use it on my Apple cell phone and iPad and Mac now. --- ### Allows me to double check the use of narcotic pharmaceuticals to ensure patients are not abusing. - Overall rating: 5/5 - Reviewer: Nicolle G. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is efficient, easy to navigate and user friendly. It allows me to chart within the patients profile and provides live access to other clinicians leaving a note. #### Cons The software does not offer many "quick fill ins" for common occurrences and is not tailored to personal company needs. #### Vendor response Thank you from the Daw Systems, Inc. team for the review! Replied March 2019 --- ### Great Product - Overall rating: 5/5 - Reviewer: Dawn M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use. Our customers have provided very positive feedback and love the product. Great technical support. They are open to suggestions for enhancements and work diligently to update their software based on these suggestions. #### Cons I cannot currently think of anything that falls in this category --- ### Executive Director - Overall rating: 5/5 - Reviewer: Emily L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use and ability to add users into the system. #### Cons Not having a mobile application makes it challenging --- ### Great software! - Overall rating: 5/5 - Reviewer: David N. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Has made prescribing and documentation much easier, quicker, and efficient - and it's fun to use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to use any any of my devices - computers, tablet, cell phone - from anywhere #### Cons Doesn't synch with scheduling program Doesn't add date to prescription summary page --- ### Review - Overall rating: 3/5 - Reviewer: Sarbjit M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. They can be better and support and training. I felt alone and did not have any one to count on #### Ratings breakdown - Ease of use: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Easy to use once I learned how to use it #### Cons Not able to have training - I had to learn on my own #### Vendor response Sarbjit, I am sorry to hear this. We offer full training to every user that needs it and provide quick start guides, documentation and training videos. The pharmacy that established the account did not make us aware that you did not have access to those materials or know about the availability of live training. If you need anything along these lines still, please let us know directly 866-755-1500 or support@dawsystems.com. Thank you. Replied August 2019 --- ### script sure review - Overall rating: 4/5 - Reviewer: Casey S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I really like this system. Its very useful especially to nurses out in the field doing homecare. #### Cons it can be a little tedious until you get used to it. --- ### Support incredibly helpful today - thank you. - Overall rating: 5/5 - Reviewer: Isaac C. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered Thanks for the help today. ScriptSure is great. I use the E-RX program and needed a report for an audit and support was able to create the custom report fast for me today and showed me some shortcuts to prepare scripts faster. Thanks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### ScriptSure for Dental Office - Overall rating: 5/5 - Reviewer: Alyson B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Works well, any issues are VERY quickly resolved #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Awesome, live, human, AMERICAN, customer support #### Cons I cannot think of anything at this time. #### Reasons for choosing ScriptSure Combination real support, cost and ease of use #### Reasons for switching to ScriptSure Cost --- ### Scriptsure Review - Overall rating: 5/5 - Reviewer: Gina V. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Makes my job easier, less time consuming for prescriptions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Much easier than filling out forms, faxing them in or calling in prescriptions #### Cons After I learned how to use, no cons. Had to learn how to look up pharmacies and add medications, but really easy to use. --- ### Review on Richard, software updates - Overall rating: 5/5 - Reviewer: Kathryn W. - Product usage: Used unspecified for unspecified - Reviewed: May 2014 - Review source details: This review was submitted organically. No incentive was offered We have been pleased with the service that DAW Support has provided to our business. Whenever we called the issue is corrected within the day. This last issue we found out that the software needs periodic updates. We thought that the updates were done automatically by DAW. It would be nice to have a notice sent out to remind people of the updates. The entire staff at this clinic has changed and was unaware that the clinic needs to call for updates. Rich was very helpful with getting the update done and explaining where to look for the corrected medication. The new format on the drug screen with the different medication categories has been useful identifying the patients other medications. Great service, DAW! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Highly recommend. - Overall rating: 5/5 - Reviewer: Everett F. - Product usage: Used unspecified for unspecified - Reviewed: August 2008 - Review source details: This review was submitted organically. No incentive was offered Highly recommend. Software has all medications pre-programmed with formats for each med. I can setup a favorite list of meds, run reports on patient data. Excellent. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros For prescription writing, nothing better out there. Nothing comes close. Very easy to use-no 3 week learning curve like many products-very intuitive. The company installed and had me up and running immediately. With the features, it is the lowest price out there. Software has very cool electronic connection directly to all pharmacies. The tech support people have been excellent so far. Highly recommended. #### Cons none so far --- ### Good - Overall rating: 4/5 - Reviewer: April P. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros Everything was easy to visualize and was straight-forward to use #### Cons We have come across some bugs and the update seemed to cause problems --- ### ScriptSure very nice - Overall rating: 5/5 - Reviewer: R. B. - Product usage: Used unspecified for unspecified - Reviewed: July 2011 - Review source details: This review was submitted organically. No incentive was offered Recommended for anyone. Very simple to use and has every medication already in the program with shortcuts for formats already in there. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Computer had to have atleast 2GB or Ram. My computer only had 1 so i had to upgrade that. Short of that, install was all done by their staff #### Cons none so far. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/scriptsure-profile/reviews/?page=2) --- ScriptSure Reviews, Pros and Cons - 2026 Software Advice