I’ve been a hospice nurse for just over a year. We added Scriptsure about 6-8 months ago. It has vastly streamlined the Med ordering process.

Intuitive interface. User friendly. I can order meds right when I need to instead of having to wait/forget. I can keep track of previous orders

Many of the meds I search respond with ‘no available dosing’. I have to re-enter the Med I’m looking for to get a new choice list and go by trial and error through multiple options. Why have them listed if you can’t order them?

I use ScriptSure for prescribing as a result of my company choosing it, so I had no say in the matter. Overall, the system works well, and is reliable, which are two of the most important variables to me as a provider. I did prefer the prescribing functions of my previous system (Allscripts) due to the simplicity of viewing various statuses of orders (see Cons), as well as finding medications and strengths/doses.

The software and interfaces are typically very easy to read and navigate. Knock on wood, I have not had any problems with downtime or excessive outages, indicating good reliability. When I did originally get set up with the software, the representative that I interacted with on the phone and online was very helpful and made it easy to get going.

I do not like that the medication list includes all previous prescription in the same list with the active prescriptions. It would be very helpful if there were different tabs or sections to delineate active orders vs. canceled orders vs. inactive/expired orders, etc. Also, there are sometimes not common strengths/doses of medications available in the software, which is very frustrating. For example, I could not find a 45 mg mirtazapine strength, which I know is available to be prescribed.

I am sure the product could be better but the rudeness of the support staff makes it not worth it. Unforatunely this system partnered with teh EHR I am using but we are considering other options after the belittling emails. You get what you pay for I guess with cheaper EHR systems you get rude and inefficient support teams

Script sure is low cost considering the EHR systems available

The staff and support are very rude especially via email. If you need support they spend extnesive time arguing and belittling customers for simple matters. Rather than hellping provide a solution when my practice had an inquiry they sent me 4+ emails such as "I hope this message finds you well. I wanted to bring to your attention that I have received additional emails regarding the matter we previously discussed, despite mentioning that the issue was resolved and asking a specific question. I would appreciate it if you could clarify the reason for the ongoing emails, as it is causing some confusion. Additionally, I kindly request that you refrain from sending me any further communications that are not related to my inquiries. Thank you for your attention to this matter" rude and argumenative in all emails made this a very unpleasant experience. You get what you pay for I guess with cheaper EHR systems you get rude and inefficient support teams

Once in place, works quite well. Functional

Difficulty transitioning, in this case to e-prescribing. Delays in getting help, then inability to get program functional throughout this Monday -- and we'll see how much longer.

Our previous eRx solution was too slow and severely impacted patient flow. ScriptSure was the perfect solution for us! There is some automation as the system stores previous patient information which helps make future visits a bit more seamless.

ScriptSure is about as "plug and play" as you can get with medical software. The team at ScriptSure made the implementation process easy and painless for us, which is incredible as most people in the medical community don't have a lot of free time for extra projects.

There was some trouble with the initial setup between our iPads/computers and printers, but the ScriptSure team was quick to help out and find a solution.

Speed. Very easy to use. Easily selecting a medication and refills are simple.

The software used to be only usable in Windows computers, but that has changed and it is in cloud I can use it on my Apple cell phone and iPad and Mac now.

Very easy to use. Our customers have provided very positive feedback and love the product. Great technical support. They are open to suggestions for enhancements and work diligently to update their software based on these suggestions.

I cannot currently think of anything that falls in this category

The software is efficient, easy to navigate and user friendly. It allows me to chart within the patients profile and provides live access to other clinicians leaving a note.

The software does not offer many "quick fill ins" for common occurrences and is not tailored to personal company needs.

Works well, any issues are VERY quickly resolved

Awesome, live, human, AMERICAN, customer support

I cannot think of anything at this time.

I really like this system. Its very useful especially to nurses out in the field doing homecare.

it can be a little tedious until you get used to it.

Thanks for the help today. ScriptSure is great. I use the E-RX program and needed a report for an audit and support was able to create the custom report fast for me today and showed me some shortcuts to prepare scripts faster. Thanks.

Has made prescribing and documentation much easier, quicker, and efficient - and it's fun to use

Being able to use any any of my devices - computers, tablet, cell phone - from anywhere

Doesn't synch with scheduling program Doesn't add date to prescription summary page

They can be better and support and training. I felt alone and did not have any one to count on

Easy to use once I learned how to use it

Not able to have training - I had to learn on my own

We have been pleased with the service that DAW Support has provided to our business. Whenever we called the issue is corrected within the day. This last issue we found out that the software needs periodic updates. We thought that the updates were done automatically by DAW. It would be nice to have a notice sent out to remind people of the updates. The entire staff at this clinic has changed and was unaware that the clinic needs to call for updates. Rich was very helpful with getting the update done and explaining where to look for the corrected medication. The new format on the drug screen with the different medication categories has been useful identifying the patients other medications. Great service, DAW!

Makes my job easier, less time consuming for prescriptions.

Much easier than filling out forms, faxing them in or calling in prescriptions

After I learned how to use, no cons. Had to learn how to look up pharmacies and add medications, but really easy to use.

Highly recommend. Software has all medications pre-programmed with formats for each med. I can setup a favorite list of meds, run reports on patient data. Excellent.

For prescription writing, nothing better out there. Nothing comes close. Very easy to use-no 3 week learning curve like many products-very intuitive. The company installed and had me up and running immediately. With the features, it is the lowest price out there. Software has very cool electronic connection directly to all pharmacies. The tech support people have been excellent so far. Highly recommended.

none so far

Everything was easy to visualize and was straight-forward to use

We have come across some bugs and the update seemed to cause problems