Sharenote is perfect for any size business. We are small and it's great to have such a professional system at an affordable price. I must say I love the chat box because Sharenote staff are all very knowledgeable and get back with everybody quickly to solve problems in case staff forget some steps and get stuck. The system never falters or malfunctions, it's always up and running quickly and efficiently. I have already referred another company and she said purchasing Sharenote is one of the best business investments she's made.

I like having my staff and all clients and one place. I'm able to run reports to see the activity of staff. There are ongoing trainings for new staff and refreshers.

Think I was a little confused about the alerts in the beginning, there were so many alerts about everything so I had to figure out how to turn some off. Now we're at a good spot.

I feel like the company and Sharenote are growing together at the same time. I truly believe if Sharenote revised the algorithms there will be better outcomes for the end user. Too many steps to do a simple tasks. 1.In file manager being able to delete multiple documentation at once vs deleting one document at a time. 2. When adding a new client to Sharenote. The parent/guardian information should be included in the section vs having to save the information first then going back into the client's file to add the parent/guardian information. 1) be able to select multiple notes to selected as "reviewed by admin" instead of one at a time 2) be able to select multiple notes to sign and lock instead of one at a time 3) add on date should be accessible to RC's so that they can edit/chose the correct date for it

Able to store all of my clients on a digital platform I can see who is using the service and when

There is too much upsetting with product functions My personal phone number and address populates anytime I enter a new client or staff member Cost associated with merging duplicate clients (this really doesn't make sense especially when you have multiple services). When I call customer services, sometimes no one answers the phone OR depending on who answers some reps don't have the answers to my question(s).

The worst company ever.

I find it hard to write anything good about this company because of my recent experience with them.

My company has been using sharenote forover 10 years. Due to the covid 19 pandemic as you know everything went electric that meant that it was sharenotes time to shine, boy, did they. Because of a glitch in their system all of our notes appeared to be signed at midnight. This caused Medicaid to assume that we were fraudulent and withhold our funding. We reached out to sharenote and let them know of the issue… not a peep. The lack of professional and ownership for providers aka people is absurd. Because of this sharenote issue my company went for over 150 employees to 35 and will probably have to file for bankruptcy and close. Behavioral and mental health facilities are not in business forthe glamour of the job we service the most vulnerable population because we care and now we will be forced to work in another field all because of sharenotes lack of accountability for their system. I recommend that everyone find another system as sharenote will cost you everything and leave you with nothing even when they know they made a mistake. DO NOT RECOMMEND.

As a web based EHR, ShareNote has positively impacted our organization's access. It is mobile and can be used at the point of service. This is not just convenient, but clinically efficient and it promotes clinical productivity. Due to the highly intuitive features of ShareNote, there is a short learning curve for staff. This efficiency saves on staff training and promotes a quicker ROI. The owners of ShareNote are invested in their clients success and actively troubleshoot organizational issues. They are solution focused and servant leaders in their field. It is nice to do business with Principals who have a vested interested in your organization and who always have an active interest in helping you help those that you serve.

ShareNote is an efficient, effective and innovative EHR. As a long term, 12 year + user, my organization has thrived using ShareNote. It is user friendly, intuitive and very responsive to the needs of the organization. The EHR is very responsive to the dynamic and fluid issues that are prevalent in current public Behavioral Health system. ShareNote has multiple clinical and administrative features that help providers ensure that their clinical documentation meets and exceeds existing state and federal Medicaid standards and has supported our organization in maintaining its accreditation with CARF. ShareNote has multiple reporting capabilities that assist the organization in tracking and monitoring key performance indicators and is a valued, efficient partner in our internal CQI and Strategic Planning efforts. ShareNote's patient Portal is a HIPAA compliant tool that assists the organization in communicating in a secure manner with the individuals that we serve. A new innovative feature allows our clinical staff to track the individuals that we are serving who are experiencing moderate to high suicide risk. This tool assists our clinical staff with communication and needed follow up activities and enhances our organization's ability to use EBT's to mitigate suicide risk and assist the individuals that we serve in developing the needed skills and resources to effectively manage these symptoms. Additionally, ShareNote has exceptional customer service practices.

As a 25 year user of EHR's, I can honestly say that I do not have a response. ShareNote is proactive and responsive to the needs of their users.

We wish that more feedback and meetings from providers, for daily insight to help create the system to be more function with the staff that use and understand what it can and can not do.

HR Function, Notes, Billing, Money MGNT, Easy to use.

Client REQ's, Tele-Health - BAD!!, Reports Options.

I have been using ShareNote for over 10 years and honestly for my usuage I have found little to no problems with the software. It has many helpful features that an agency of any size can utilize.

I really love the ShareNote softeware because it very user friendly, eay to teach/learn and the system is very reliable. Auditors are able to come in and view our documentation in a very clear and concise manner. It is easy to train new staff/users to use the system.

One feature that can be improved is the montlhy insurance eligibilty checks for existing clients. The process takes a little too long and could be enhanced.

Customer service has improved over the years. We were one of the first users in Louisiana and therefore had direct access to developers, which helped to work out some of the kinks in the program when it was first implemented here. There is still vast room for improvement in terms of customization and being able to extract data for QA and accreditation purposes.

User friendly. Platform easy to access. Loads quickly.

Not easily customizable to collect data on clients for purposes of Quality Assurance and outcome measures.

Overall it has been one of the easiest and best systems I have worked with.

The ease of operation, the willingness, and eagerness of Sharenote employees to assist when you have a problem. THEY ALWAYS CALL to ensure the problem has been corrected and to see if you need anything else.

Some of the screens when you enter information (like Contact Information) and you think you've saved it, but you have to save them individually and then save again when finished.

It has been very useful. I would recommend it to anyone looking for a tool like this for their organization.

I like the ease of training and the custom tutorials available on the site. It is much easier than having to sit with each new employee and train them myself for a day. I like the ease of changing and editing information that sharenote provides.

It was a little overwhelming at first, but thankfully there are now training tools available.

We like that everything is very organized with the software. We also love the customer service that we gain with the company. They are always so helpful and informative.

We would like to see a better mobile option for ShareNote. Since most of our work is done in the field it would be nice if there was some sort of mobile software for staff to tap into while in the field.

Sharenot was an easier way to write notes and input them into a central system without going through so much paper.

The most impactful features are after using for a week or two it becomes very simple and smooth to use and using the software on a mobile device makes being able to mobile easy. My initial use was fairly simple after training, using my laptop it seem really slow and it would take me 20-30 minutes to complete one note, that was roughly 5 years ago. I use my iPhone to complete my work now taking about 5 minutes per note to input. I’ve recently used this software on a newer model recently and it seem to be smooth and faster than it used to be. I’m sure because of upgrades. It was easy to use with the mental health work that I do.

I think the features are sufficient. I would recommend this to someone. The upgrades that have been made since my first initial use has been sufficient.

Overall, my experience is great, however, I think Sharenote has to catch up with all the other EHR software and continually make changes so they can stay modern and become more user friendly.

I like the plethora of options of the software. It always seems like there are options and features I didn't know about and they continue to add features often.

I do not like the ease of use. I think the options that are available, aren't easily accessible. Perhaps having a live highlight help option would be useful, so the user could see the different options they may not even know about.

My overall experience has been great. The team is very responsive to questions and always willing to assist.

Sharenote is easy to use and is very user friendly. The staff provide excellent customer service. We have been with Sharenote for several years and we always welcome the new features that are added in response to customer needs.

The system sometimes has a few minor glitches. I wish some of the features were more customizable, however we make it work!

I had a rocky start to onboarding. I have contacted support or put in a ticket at least once a week since starting the service. I am still fairly new to the software; however, I see a lot of ways to improve the services and functions provided.

The best thing about the software was the bundled price.

The software does not allow you to create your own forms or have the client create their own profiles (demographics). The software also does not have an app version or the ability to link a calendar to google. Does not seem to be portable. The software doesn't allow you to start a telehealth session from the calendar.

Even if the software was not the best, the trainers and customer service is so exceptional that I would've chosen ShareNote and been happy to be apart of their growth.

I've used ShareNote for years through other employers. I trained through other systems, but ShareNote is by far more user friendly.

In comparison to other software systems, I would have to say none.

Good

Ease of use, user friendly. More efficient and straightforward.

Program software to go directly to sharenote instead of the oops screen. Easy fix. Should have been done a long time ago. Would like to access physicians' notes to keep up-to-date on client progress, diagnosis, medications.

Very customer based, Very supportive, innovative, flexible software package

It's Versitality, flexibility, and security of the software

Problems with Screens freezing, billings information not being saved, billing services not being able to release payments.

I like the billing part of it. It makes it easier to see what is being paid and what's being denied.

The only thing I don't like about the software at the moment is that everything we bill in PIE is double billing and no one has figured out why its doing it as of now.

I've been working in Behavioral Healthcare over 23 years a d Sharenote out ranks all it's competitors. It's been the best experience a d that's why I chose it for my company.

It is easy to use and practical. It manages processes, treatment and staff.

There isn't anything I can dislike at this moment.

Its user friendly and easy to navigate and understand. When you call the staff is helpful.

The reports and other features to help monitor systems are very limited.

Overall, I like using sharenote and I would recommend to anyone who asks.

I like the functionality of the site. I love that there is an option for almost everything that I need. I can see what staff are doing, whose touching/changing what file. It is easy to use for the guidelines we have to follow.

I don't like that I have to log in again every time I try and open a new tab.

It was difficult at the beginning when I open my private practice. My billing coordinator and myself was getting unsatisfactory feedback that we need for my business. Staff had a bad attitude where we asked to speak or deal with another person.

The software is user friendly. If I can not figure something out there is a technology person to assist.

At this point, there is nothing I like least about sharenote.

Great Service over the years.

Ease of use very simple to use and understand

Minor Feature. Maybe add a feature to show what daily notes are missing.

Comprehensive system. Great for small to medium business. allows you to alacarte your options.

Customer service support could improve. Some additional reporting options would be helpful.

The product is easy to use and the layout also makes things easy to find. You get notifications about updates and important things to know. There are minimal errors and the site hardly ever experiences technical difficulties.

The only con is in the Birp Note center often times when you have to go back to a previous page it will often reload to a blank page where the notes you selected will no longer be populated so you have to go out of the page and come back in to select your notes again.