M trying to close my Plus account but nope, no one gets back to me and they’re still charging me. Absolutely disgusted and now cancelling my card so they can’t steal anymore of my money.

Hands down the most outstanding customer service.

All businesses need systems, simple systems work best, just the accounting integration. They get that right, they will have an absolute winner.

I used fresha and I had so much support from [SENSITIVE CONTENT HIDDEN. He was truly amazing and patient with me , always answering my questions.

Fresha just changed my life, the CS is fantastic, my customers handle their own appointments and it saved me a lot of time, very comfortable app.

I don’t take credit cards so I don’t need the extra service. I had to dispute it on my credit card company.

It’s all about learning with new products and how easy they are fresha is easy to adapt to and function and customer care are great.

Will start working again in september. I am so positive so far...and I’m hoping it will stay that way.

Very easy to use, very intuitive, with an awesome customization level considering it is a free software.

M out of my policy no show fee and I’ve lost an hour of my time with production.

Fresha makes them a new account and I get charged the ridiculous 20% fee. Do you think I can get support to reply to my emails.

Great little booking tool. I switched when i wanted a paperless clinic.

Clients can book in easily and the book now buttons create opportunities for clients to see who’s available at any time day or night. I love all the features and the consultation helps a great deal.

Except on the website it says it’s included in the 2.29% plus $0.20 per transaction fees. M already very upset at the delay only to hear about these extra costs.

It is easy to use so far and even the free version a small business can use. And as i can understand the Fresha Plus is also cheap.

Great for the whole team , great for rebooking clients and the appointment reminders are brilliant.

The customer service is excellent. They are a company that operates great ethics.

It’s easy to use, send reminders and the service of the Fresha team is amazing.

For me the system it’s just amazing, from online bookings, text and email confirmations for clients, costumer service when I have doubts they are fast with solutions and explanations.

You can choose to use the program for free. If you want to add the 'Plus' utilities, you pay a fair price.

I must admit I might be confused on the billing policy.

It is very easy to use with good customizations. Many options are very practical to use.

Best admin support- so quick and detailed. Program is easy, user friendly, and free of charge loving it.

This is amazing if looking for a start up online and booking system. Easy to use, simple for clients, and has a free version.

I really like the fact that you can utilize almost everything you need to run a successful business. It keeps track on everything with integrated options to social media plus google.

The headache and frustration of dealing with them is too much. If I did not already have my clients set up in their system, I would be switching to something else.

It’s great for start up and small businesses. So many fantastic features that are complimentary with the small debit fee that is only taken upon sale.

The new client consultation forms are very easy to use and easy to edit. I love the marketing features which prove very popular with the clients.

Friendly use, full integration solution for barber shops.

We are very pleased with the outstanding. Investment Fresha has brought our Company.

TheraPlatform responded immediately when I needed help. The ease of use and all the features were just what I needed.

I have to signout and back in and troubleshoot for nearly every session. It appears unprofessional to pts.

They refuse to change my billing cycle and they way they bill requires me to pay 1.5 years for a practitioner when I only need 1 yr.

Tech support is THE WORST. No matter the issue, it is always the users error, even when several users are all having the same problem at the same exact time.

Theraplatform has a great calendar, it's easy to include forms (such as consent for tele therapy, and other customizable forms), many of the organization features are excellent and easy to use.

I am very pleased, and recommend you to other therapists all the time.

We have made a couple of mistakes and had to send multiple invites to the same parent, for example listing their appointment as PM instead of AM.

Terrible, as I need a reliable billing service since most of my clients have insurance and I am covered under multiple plans.

The e-mail provided a referral link (https://www.theraplatform.com/freetrial/JooEr) and a discount to Theraplatform and was encouraging users to have other users join the platform.

The features that Theraplatform offer like white board, ability to upload lessons are great but the system is so glitchy that I can’t rely on it.

Their help desk has been responsive within 24 hours of questions or concerns, and their FAQ/Tutorial pages are also very helpful. Thank you TheraPlatform for this great service.

There is no customer service, no number to call and if you use the email or chat, the response does not address the issue that was sent.

Umm that’s 1-2 days of lost pay in some cases. Clients logging in but the therapist is never given a ‘wait room notice’ happened twice.

Wasted money and time learning a program and now switching to TherapyNotes.

The interactive white board and the ability to do worksheets during sessions with clients is also amazing.

So much of the advertised features did not work and the support was poor.

I read other reviews which were quite positive, and I also found TheraPlatform's customer service to be excellent.

I know I have ask about certain features and within a few weeks it has been implemented. It seems like they are always working on the software to make it better at an affordable price.

Everyday I am having to end sessions as clients have disappeared and then wait for them to log back in via email and password. Clients struggle to understand about entering a password.

When I have needed assistance, I was provided with the information to resolve my issue. The new feature of the waiting list is wonderful, and it is useful for our private practice.

Yet TheraPlatform denies all issues, and I have heard similar feedback from other providers.

The customer service is exceptional. The response rate and the willingness to help solve the problem is above and beyond.

Customer service is amazing. If you email them they will respond quickly.

When New York approved teletherapy for Preschool students I had to quickly learn how to do it. I ended up choosing TheraPlatform and loved it.

Very satisfied and excited to be using this platform.

Great for early intervention or school-age populations.

Set up of therapist and client accounts is super easy. We are in the beginning stages of implementing as part of our approach to Teleintervention.

I feel confident that I am using a great product as well as working ethically with my clients.

Able to complete teletherapy in the most professional way possible, with ease and simplicity.

I really like that I can make my own forms. I especially like that it won't let me submit a claim and let me know that I need to complete the progress note first.

The price is affordable for clinicians who are starting out as well as seasonal clinicians.

I provided a screenshot of one error message that clearly stated a TheraPlatform network issue and the company responded hours later (no immediate assistance) that it was my PC.

TheraPlatform is the most useful, easy to use platform for telepractice on the marketplace.

Sensitive content hidden] then put blame on us the user, refused to refund any money and the next day we had another charge for $1.

The telehealth functions are flawless, the tutorials make learning easy, the price is excellent.

My questions were answered quickly and clearly, and the person who helped me (Beata) was friendly, helpful and courteous.

US Dollar

Fresha is the world’s only subscription-free booking software for beauty and wellness businesses, trusted by over 100,000 salons, barbershops, spas, and more. Sign up to Fresha for free and manage all of your appointments, staff members, and locations from your own online calendar. Attract more new clients and fill your calendar by taking bookings on your Instagram and Facebook pages, through Google Search and Maps, and on your own website. Reach clients anywhere, anytime and grow your business with powerful marketing tools; including email campaigns, text messages, and alerts within the Fresha app. No need to pay a monthly subscription – grow your business at your own pace with our optional paid features, including seamless payment processing with daily payouts.

LongDescription

Employee Management

Faculty/Staff Management

Electronic Payments

Payment Processing

Price/Margin Management

Practice Management

Booth Rental Management

Access Controls/Permissions

HIPAA Compliant

SMS Messaging

For Salons and Spas

Customer Mobile App

Referral Tracking

Task Scheduling

Before & After Pictures

Client Database

Group Scheduling

Confirmation/Reminders

Credit Card Processing

Transaction History

Customer Database

Recurring Appointments

Gift Card Management

Class Scheduling

Payroll & Commissions

Calendar Management

Room Booking

Scheduling

Data Import/Export

Multi-Location

Treatment Packages

Booking Management

Email Marketing

Mobile Access

Online Payments

Sales Reports

Inventory Tracking

Performance Metrics

Marketing Automation

Social Media Integration

Real-Time Notifications

Email Reminders

Website Integration

Activity Dashboard

Alerts/Notifications

Online Booking

SMS Marketing

Reporting & Statistics

Client Profiles

Reminders

Automated Scheduling

Availability Management

Calendar Sync

Billing & Invoicing

Discount Management

Real Time Reporting

Customizable Branding

Commission Management

Reporting/Analytics

Contact Database

Employee Scheduling

Payroll Management

Customizable Forms

Appointment Management

Client Management

Customer History

Point of Sale (POS)

Appointment Scheduling

Multiple User Accounts

Inventory Management

Loyalty Program

SMS Reminders

For Barbershops

For Medical Spas

Customizable Fields

Email Management

Customizable Templates

Customizable Reports

Rescheduling

Debit/Credit Card Processing

In-Person Payments

Promotions Management

Credit Card Management

Ratings/Reviews

Staff Management

Availability Indicator

Mobile Alerts

Reservations Management

Web browser (OS agnostic)

Windows 10

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Fresha

Live Online

Documentation

Videos

TheraPlatform is a HIPAA compliant practice management and video conferencing platform. Providers and patients do not need to download software, as it can be accessed via browser on a laptop, desktop, tablet, or smartphone. Group sessions can be conducted with participants from multiple locations, each using a secure and unique link. An integrated whiteboard, screen sharing, document camera compatibility, and therapeutic resource material management are other features of TheraPlatform.



Treatment Planning

Document Templates

Patient Records Management

Case Management

Patient Engagement

Two-Way Audio & Video

Online Forms

Email Alerts

Document Storage

Activity Tracking

Charting

Progress Tracking

Virtual Waiting Room

Invoice Management

Attendance Management

Communication Management

Patient Intake

Care Plan Management

Template Management

Contact Management

EMR/EHR

Real Time Data

Claims Scrubbing

Historical Reporting

Single Provider Practice

Unlimited HIPAA Compliant Video, Practice Management and Client Portal starting at just $29/mo. No cap on client contacts. Additional features for billing, scheduling, claims, and telehealth with the $39/mo Pro plan. Subscribe to the annual plan for discounted rates. No hidden fees. Read more about the different plan types on the TheraPlatform website.

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