About SilkOne Cloud Chiropractic EHR

SilkOne Cloud Chiropractic EHR is a cloud-based Chiropractic EHR and complete practice management system. SilkOne was developed with input from several Chiropractic coaches and compliance experts, so you can be assured of having the most streamlined, efficient, and compliant EHR. You will have every possible statistic at your fingertips so you always know exactly what is going on in your practice.

SilkOne Cloud Chiropractic EHR can be individually customized to fit any type of practice technic and practice configuration, from small solo practices to multi-doctor, multi-disciplinary, multi-location practices.

SilkOne offers a patient portal, which allows patients to fill out the paperwork online and their info goes directly into the system saving much st...


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Supported Operating System(s):

Web browser (OS agnostic)

30 Reviews of SilkOne Cloud Chiropractic EHR

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(20)

20

4 stars

(9)

9

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 30 results

January 2019

Ivan from Salem County Chiropractic Center, PC

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2019

Comprehensive Cloud Based Software for the Chiropractic Practice

My overall experience with Silkone has been fantastic. My main admiration for this software is the ease of use and speed to create SOAP notes. Also, I just love that my patients can go to my website, fill out the medical history, current symptoms and sign forms at home on any computer and or tablet. So, when they come into my office they just have to sign in on the kiosk and they can go immediately back to the exam room or treatment room. Silkone has made my office so efficient and now I can treat more patients in less time. That is a huge advantage with this software, because many softwares don't allow to fill out symptoms or medical history at home. In my humble opinion, Silkone is the best software for the price.

Pros

First of all, I have had EHR software in my practice for the past 13 years. Last year was my first year with a competitor cloud based software which I would rate just average due to length of time to create exam and SOAP notes. I usually had to finish my notes at home, especially exam reports because it just took too long to create the note. But, now after a month with SILKONE, I nev er had to finish my notes or Exam reports at home. The ease of doing exam and SOAP notes is amazing. The one thing I love about this software, is that everything is on one window screen. You don't have to jump through different windows screens (such as other softwares) which takes too much time and effort. My office manager loves the billing aspect of the program too. It works well with Office Ally with auto remittence. Also, you can send out text and email reminders and just the marketing module of Silkone is worth the price of this program. The support and training was second to none. Their response to my questions were always within an hour and they even respond to your questions after hours, so support is the best I have every experienced. They really go out of their way to make you feel comfortable with the software. Last, the customization is so easy for this software,, so my notes never look CANNED. Overall, I would give an A rating for Silkone software. This Software is definitely a keeper for our practice.

Cons

Obviously, there isn't much that I don't like about this software. Now, no software is perfect, but Silkone is the best software for billing and notes that I have ever utilized. Minor complaints, and I do mean minor, is that you have to press save to each Section (subjective, obejctive, plan, etc), which I hope they will eventually automatically save when you input the information. or just press save when you finish the end of exam or note. But, it is easy to go back to make any changes after you finish the note.

July 2016

Dr. Chris from Bryant

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2016

Silk One Chiropractic Software Review

Just like any EHR software it has its pros and cons. It takes a while to get used to this software but overall I have been happy with it. It saves a lot of time having a patient portal and don't know of any other chiropractic EHR that has it. I have even done some patient documentation on my phone as it works with any device that has the internet.

Pros

What I like most about this software is the patient portal. It allows us to send a link to a new patient so they can fill out their intake form online. The information from the intake form gets automatically populated into the system so there is no double entry of the data. This saves a lot of time for both the staff and the doctor. Also being able to access the software from any device (I have even scheduled patients for appointments at health fairs, etc on my phone) is a huge plus.

Cons

Like any new software there is a learning curve. The interface takes a little getting used to and is not the most user friendly. Also with the billing the patient statements are not very detailed and could use some better formatting to make them easier to understand for the patient.

Response from SilkOne Software

Replied July 2016

Hi Dr Chris...so glad you are happy with SilkOne EHR. Regarding the patient statements, there are in fact other formatting options. I've contacted support to enable alternate formatting and they will contact you to go through how it works. Thank you, Dr Rick

October 2021

James from Nall & Dice Health

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2021

Silk One EHR for Chiropractic Office

Pros

It's the one I used for years, at the time it was priced very well compared to the other big names for chiropractic EHR.

Cons

It looks old, several things are confusing when using. The online scheduling looked so bad, we used an entirely separate online scheduler that didn't connect to Silk One.

Response from SilkOne Software

Replied October 2021

We've built SilkOne with input from several Chiropractic coaching organizations to be very efficient and easy to use. Our support team is always available to clear up any misunderstandings. Our scheduler is state of the art, full functioned and easy to use. I'd be happy to schedule a support call anytime to show you how easy it is. And yes, although we are the original cloud EHR and provide the highest level of features and support, we are priced at or below other EHRs. And we are the only company to guarantee in writing to never raise our client's fees.

June 2016

Patrick from Chiropractic lifecenter, Inc.

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

June 2016

Perplexing

The learning curve is unnecessarily difficult. There is no manual. There are a set of videos, but some of them were outdated and when we apprised Silk of this they simply said we could always call for assistance. That would be ok (not great) except for the fact that a call usally does not get an immediate response. There are times when immediacy prevails. When you email support you often do not hear back until the next day. We have developed our own manual based on dozens of bad experiences that we could not solve with the videos. This led us to believe that a manual could haved saved us countless hours. Anant has told me thata a manual would not help us. He is wrong. We have told each tech and Rick , the owner, how much a manual is needed. No help forthcoming though.

Pros

Once you figure things out there is a logic and ease of use about the program.

Cons

There are still many features we have not even tried to utilize because we are burned out with the protracted process of trying to learn the intricacies of the program. Learning would be tolerable if it entailed knowing there was a place we could go to and get a strightforward answer.

Response from SilkOne Software

Replied June 2016

Thanks for the feedback. We've asked our clients in the past about a written manual and 99% of our drs stated they don't want to spend time reading through pages of a document. Videos and in-person live support is far better than just giving a manual out. All you need to do is send a one-line question to support and they will send you detailed steps on any functionality you need. If more help is needed support will call immediately to help !!

September 2017

Thomas from Wharfside Chiropractic

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2017

Have been with Silk One for over five years. Extremely happy with the top notch service

Pros

Professional and informative service. Quality product This is my office his fourth patient data entry product since approximately 2000. The service that I have had in my entire staff has had with all representatives of silk one have been nothing less than tremendous. They are also very secure with their product that there is no long-term contract you can terminate at any time. I have been with silk one for over five years

Cons

Early on, a little more clicks than prior software's with less bells and whistles The product that I had before silk one was called Quixote. Quixote was very user-friendly a wonderful color scheme, but the service was awful. Moving to silk one was a transition for my office and initially a little challenging. Much less bells and whistles, and a little challenging to navigate initially with multiple clicks required. However the patient's of the staff of silk worn were amazing. After about a week. We were all up and running.