Scheduling very simple ; works well and basically sets itself up. Haven't tried uploading my own form(s) yet, hoping this will be easy.

At this point the program is not able to fax or send a note to a physician directly from the template: have to download to my computer and send as an attachment. Noterro hopes to add this at some point but not in the works yet.

Awesome & fast customer service , user friendly, tutorials online make it easy to understand.

Simple. Cost effective. Everything in one spot. Calender sync. Easy to use.

I wish there were more templates to choose from!

The set up was easier than I expected - I just followed along with the YouTube videos and was pleasantly surprised with the process.

I like everything about this program. I especially like that it is all integrated - booking, files, billing, reminders, it’s all here :)

The only thing I’ve come across that is like to be able to set is specific times for people to book in instead of having a booking window.

See above.

Cheap, no setup fee. Can cancel anytime.

The only thing we wanted to use it for is for patient scheduling and we need to be able to print out on paper a daily schedule as a spreadsheet including exam time, exam type, patient name, patient date of birth, phone number, insurance company, insurance ID number, has appointment been confirmed? (yes or no), initials of staff member who scheduled, and notes. We checked with Noterro help and they said the only way to make such a printout was to import it into Excel (which is impractical) or just put all the info in the notes, which we are doing for now until we find another software that can do this fundamental scheduling task. At least it will be easy to cancel Noterro, which will be fine for a few months.

Phenomenal in one word. They provide excellent customer service. They’re very prompt, professional, and efficient and resolving your issues. They are open to the customers ideas for improvement in the software to accommodate each person. I’ve used them for over a decade, and I am so ecstatic that I returned.

Everything, there isn’t nothing that has been created that isn’t beneficial to the user.

I am not able to create an adjustment field to write off and courtesy discount to a final invoice when cashing out a client.

Great! Especially the support. Great price and has all the features I need. I like that I have the option to 'add on' certain things for an additional price if I want them.

Great price point for a self employed, one-person clinic. The support has been awesome! Very timely, friendly and helpful.

It takes a bit to navigate your way around at first, but Noterro provides step by step instructions and videos on how to initially set everything up. Using it daily makes it easier.

I like the support you get at Noterra. They are very fast to respond! I’m not super savvy when it comes to computers so I love the ease of their interface.

There isn’t much I could complain about except maybe when I get used to something they make changes but they are usually improvements.

Very profession and efficient, with the ability to talk to a real person quickly when needed. The app is fantastic and the price is unbelievable for everything you can do.

Same features as other popular online scheduling/booking systems but it’s an app! And it’s much more cost efficient

I haven’t found any issues with using Noterro that I can recall that were not corrected or resolved within minutes. No complaints at all.

The pricing is what keeps me using the product

I dont like that i cant use square with classic online booking.

Excellent. We have found a work around for the EHR for now that seems to help us streamline better.

Very easy to use, inexpensive, easy to set up, user friendly

The Notes portion needs some work. Compared to other EHR systems, the notes portion is too basic and could use some upgrading - even just being able to format the snippets would be helpful.

Its been great thus far. Lots of support and has been fin setting up my page

The support you get when you sign up. Its nice having people reach out, rather then having to reach out to them

So far nothing, its been easy to set up. Id like to update my SOAP notes, not sure how as of yet.

I am solving all my online booking, paperless forms, agreements with covid, credit card required for appointments and appointment reminders.

I like that it allows me to schedule massage clients, sends them a reminder in the form of SMS and email. I also use the storage feature for storing client forms that I need a written signature. I like all the new calendar feature like having a receptionist have access to my schedule. That is my favorite.

I do not like that I can't schedule people at the same time like a couples massage class without adding another therapist. The least thing I like is that I'm unable to track packages if I sell those.

I was looking for a quality and affordable booking software with SOAP note integration. I started with SOAPVault in 2017 and have never left! Now under Noterro, the updates further streamline the user experience. Noterro is a solid building block to my growing practice. My clients regularly comment on how great it is, and I would not be as happy as a sole practitioner without the peace of mind that Noterro provides. Noterro is an investment, not an expense.

Reliability: Noterro keeps my practice up and running! Clients can book online or in office, intake form online, reminders sent, invoices paid. I need a glitch-free experience that is affordable and reliable and Noterro surpasses every expectation, every time!

The only things I find lacking are color coding options and the ability to integrate an annual Holiday calendar.

We had an extensive client list and appointment/financial/document history to transfer over and import into Noterro from a convoluted and difficult to manage booking/charting system. The tech. department helped and worked with us through every stage as part of their integration at no extra cost to us. They made us feel welcome and taken care of ensuring all of our concerns were met and solved. They are always developing and growing and has a supreme value for the low price.

We love how customizable and functional this software is. Even better is how great the customer service department is at answering or fixing any concerns but more than that they are always developing new and easier to use functions! They really listen to their customers and help develop this software into something truly catered to your needs.

Some developments just haven't happened yet but are on the way. :)

Amazing. I love this software. I've used the other leading software, and there's not even a close second.

I love this software, and I've tried most of them. I spent close to 20 hours deciding before choosing Noterro. It's easy to use for scheduling, SOAP notes, client self-booking, and billing. Even better is that the developer always responds fast. I once reported a bug and they fixed it within hours. I've never known a dev to fix something that fast.

I use it for my personal training business as well; having subscriptions and tracking for remaining sessions/classes of clients would be nice. I wish I could collect credit card information using Square, but they've said it's in the works.

As a small business noterro has been game changer, I recommend it to all my friends in the business.

I love how user friendly it is, while having everything I need. I’ve used other apps that have been much more expensive that don’t compare to how great Noterro is! Even when I have questions or requests, the support has been really helpful and reassuring that anything I have questions about is already in the works for the future.

I’d love to have a feature where we can limit certain days for specific treatments. Additionally, being able to integrate noterro to link when payments are taken from my stationary square machine. One silly other thing is having a more aesthetic homepage!

My overall experience with Noterro has been positive. Customer service is very quick to respond and very helpful. Although it is missing some features that I would have liked, they seem to be adding new features often.

I originally chose Noterro because it was much more affordable than the previous program that I used. Although it is missing some features that I would have liked such as patient chat and customizable SOAP notes, it was worth it for the cost savings. It was easy to set up and is feature-rich for the price!

My biggest gripe with Noterro is that, in my opinion, the dashboard is useless. It has a section to show open membership invoices, but not for open regular invoices. It shows which forms have been yet to be filled out but once the patient completes a form, it disappears from the dashboard completely so unless you have email notifications on, you don't know what forms need to be reviewed.

I no longer have to answer the phone to get clients booked in. Managing my schedule is so much easier, I can set it for my preferred time increments put in the rest time in between appointments and then the system does the rest.

I love the fact clients can book online any time of day. The program feels like a very high end product (well it is) and also the customer support is outstanding. You feel well listened to and get immediate help in any way you prefer. Secure servers are in Canada, company is Canadian and it was easy to find this out.

Implementing 3rd party payment systems. I haven't figured out attaching Square but that just needs my undivided attention.

It was great. I only used partial feature but they are great and customer service via email is always prompt within a day.

I only use intake form and soap note, and I love it. Great feature is, whatever the conditions the clients have - injuries, surgeries, medication, you can see it every time. Otherwise how can you keep track of their issues without going through all the notes in the past? Intake form is thorough and well organized and if you want to make sure for them to fill out certain things like dob or address, you can do that.

Sometimes, the clients don't fill out the form online and I have them fill out the paper form. It's awkward to have them type because you have to have them use your computer, and sometimes, they are not good at typing. I wishyou can have the feature that I can fill up the online form after I get their paper form, email them to check and sign.

No business problema. But when I have a problem or issue they’re always quick to respond

I love the soap notes that are integrated in the system. It’s so quick to do them during the day between clients.

Only one reminder per appointment. I would like a second text reminder

So far is great. Customer service is outstanding

The app will help clients see services with ease

I dislike there is not an option for addon services (oro booking two services at the same time). I also dislike how the packages are operating ( unable to adjust # of sessions remaining-transfer from another booking system means some clients have remaining appointments available so when I add their package its not easy to adjust remaining sessions.

It's been great since day one.

The ability to handle all of my scheduling, reminders, EHR and patient info all in one place has made my work life so much easier. I love the SOAP notes functions and also love the ability to share notes, invoices, medical records with ease.

Some issues with existing patients signing on to make an online booking. That has been less of a problem recently

I’ve been using Noterra for more than 2 years for my massage business. Noterra is intuitive, easy to learn and saves me hours of time and administration. Prior to using Noterra my monthly sales reports, reminding clients about their appointments and booking clients took a lot of my time. Now it’s all done at a click of a button. My clients think I’m tech savvy and always comment on how they love the accessibility of the online booking and the reminder texts and emails they receive. Also the customer service is out of this world awesome-anytime I’ve had an issue the team at Noterra has been there to help me. To top it off they are constantly adding improvements. I’m loving learning and growing with them and am always grateful for how easy this program makes it for me excel at operating my business.

The only thing I can think of at the moment is that I would like clients to be able to add themselves to a waitlist. Honestly I wouldn’t be surprised if the team at Noterra is already planning this for a future upgrade though.

Overall this product is very good and I am so happy I have changed to it 6 years ago. There is always improvements coming out.

I like the ease of booking and controlling my schedule. Client like the online booking and the new online booking app. I love that all my paper work is digital, no more paper!

I think the online booking could be a little more intuitive. For example, if appointments are set to book every 90mins but someone books a 30min appointment + 30min break that would actually leave a 1 hour break. I would like that to automatically change to avoid gaps in my day, booking appointments back to back