SOAPware EMR Software


 

SOAPware is available both as a standalone electronic medical records (EMR) system and as an integrated suite, which includes a practice management solution (the “Clinical Edition”).

Described by the vendor as a “chart-centric EMR system,” all patient information is managed from inside the chart for quick access. SOAPware helps users create documentation for a variety of examination and procedures, and notes can be made using the system’s integrated medical dictation software. Symptom- and diagnosis-based templates are available, which can be downloaded and customized or used as-is. And SOAPware can help users create referral letters and patient instructions.

Electronic prescriptions can be written and printed from the system. Reporting and coding assistance capabilities are also supported. SOAPware’s online user community provides support and allows users to share success stories, templates and more. Additional support as well as training and implementation assistance is also available through the vendor.

 

SOAPware - Chart view
 
  • SOAPware - Chart view
    Chart view
  • SOAPware - Scheduler
    Scheduler
  • SOAPware - Customizable templates
    Customizable templates
  • SOAPware - Orders screen
    Orders screen
  • SOAPware - Health maintenance message
    Health maintenance message
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic)

25 Reviews of SOAPware

 

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Software Advice Reviews (8)
More Reviews (17)

Showing 1-8 of 8

wendy from the berry clinic
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Hard to use, Hard to get customer service and very outdated

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

easy layout tabs, and able to find tess, labs, or soapnotes more easily and able to print directly from the soapware

Cons

not user friendly, hard to understand, freezes/locks up several times a day, could not fax from service, was not web based, had to have a server and it still would not hold the lad we needed for our office

Review Source
 
 

William from Healthcare
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Good EMR lacking in reporting functions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

None

Pros

Easy for staff and clinicians to tailor to their environment. The software and support are inexpensive.

Cons

Reporting tools are lacking. You cannot pull quality reports and the practice management reports are extremely basic without any ability to customize.

Review Source
 
 

javier from Sunset Clinic
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Solo Practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

So I have only used SopwWare since at least 2010. It has changed and become more complex, I suspect secondary to all the changing regulations. I have been determined to learn the the new requirements and software changes. Despite all that, I do think that my quality of care, documentation, payments and interactions with patients has resulted in significant care improvement. The likeliness to a chart made finding data intuitive. Customer support is excellent. I would recommend this product. I would like their HISP to be more widely accepted, that's my only beef

Pros

as above

Cons

as above

 
 

Virginia from Highland Neurology
Specialty: Neurology / neurosurgery

August 2016

August 2016

Soapware is somewhat challenging and getting help was difficult

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Ease of operation after you overcame the obstacles of learning the system.

Likes Least

The system "freezes up" quite often. The many updates that we have had caused loss of information that was convenient for billing.

Recommendations

Insist on customer service being available when needed. When we first began the billing the associate we were assigned had an unacceptable attitude many times when asked simple questions. We would rather use trial and error to solve our own problems.

 
 

Melissa from Highland Neurology
Specialty: Neurology / neurosurgery

August 2016

August 2016

My experience with Soapware has been great for the most part.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It is very user friendly. It was very simple to learn all the ins and outs and since I have taught several other employees to use the software

Likes Least

I do not like the error messages that are given by Soapware on a daily basis. It is very frustrating when this happens in the middle of treating patients.

Recommendations

Please try to resolve any issues there may be that cause the error messages. If the error messages were not a problem the software would be wonderful.

 
 

Emily from Highland Neurology Inc.
Specialty: Neurology / neurosurgery

August 2016

August 2016

soapware review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I would say it is very user friendly to use and customer service is great really. Technology has really came along way and I think that soapware maybe needs to look at upgrading for their program to keep up with technology.

Likes Least

Every time is time for an update you can bet there will be problems to follow. Also when you are in demographics and trying to put a patient in the program it will freeze up on you and you have to log out and log back in to finish with the patient that you are on meantime patient is still on the phone.

Recommendations

It is very user friendly and easy to work through with seeing patients.

 
 

Kofi from Highland Neurology
Specialty: Neurology / neurosurgery

May 2016

May 2016

Easy to use but often slow

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Very user friendly and very intuitive to use. It is highly customizable. It appears like a paper chart. It has good technical support. They do listen to input from users and make the changes when they can most times. It is integrated system with billing/practice management and EMR/patient's documentation. Additionally, it is a good value ( one of the least expensive software software)

Likes Least

Since the upgraded a few years ago, the system has gotten slower to use and often freezes up. The system also does not work consistently with Dragon dictation system. There was an issue with the mouse jumping around which continues today although there have been modest improvements over the years.

Recommendations

Like in any local based server Systems, one would needs to know some basics of computing and network - or get one to help you. Test the software ( the company allow this on their servers by using remote desktop - which is good). Also view comments of users on the website. They have a lot of dedicated users who love software but also it will show areas of concerns about the software.

 
 

Thomas from Thomas J Miller MD PA
Specialty: Family medicine

November 2015

November 2015

SOAPware is an excellent program designed by a physician

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Very easy for the end user to customize. Company was started an is owned by a physician who understands what we want in an EMR.

Likes Least

Like all EMR software companies development over the last several years has been dominated by government mandates for meaningful use.

Recommendations

SOAPware can be easily customized and fits many different work flow patterns. It offers both in EMR and billing module. I highly recommend SOAPware.

 
 
 
Showing 1-17 of 17

Cynthia from Montrose Family Practice

January 2017

January 2017

Soapware limits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have used Soapware since 1999. It was a great, inexpensive product that was flexible and easy to use. However, Docs, Inc. is not moving fast enough to keep up with the changing medical landscape. The government mandates have ruined this software package because they concentrated on that instead of making it easy to use. I went to the cloud-based system and it is slow, frequently freezes and loses data. I have the entire software shut down on me at least 3 times a day on average--most of my staff and the other doctors in the practice have even more trouble. There is no working dictation available and it is not designed for an iPad. Although the customer service is excellent, they cannot solve their problems. The practice management software is awful--you cannot run necessary reports--e.g. find office visits that have not been billed and copays do not show up anywhere until the visit is posted, making the end of day balancing very difficult--not everyone gets their charges in the same day. At one time there were several months when the statements going out to patients were wrong. I spent hours sending out refunds to patients that were given incorrect amounts to pay--and this is expensive (checks, envelopes, postage, time)--I tried to get the company to discount for a month given the problems and they offered me training. I needed software that worked, not training. Billing companies do not want to work with it because it is so slow and lacking the features making it easy to use. Again one example--each line of billing has to be clicked and diagnosis added individually (if you use a billing company to post charges). Now Soapware is concentrating on Direct Primary Care when it is their software that needs work. We were also unable to use outside programs for reporting--Prime Registry through the ABFP as an example--because the reporting in Soapware could not give them what they needed. Getting simple reports--like a breakdown of population by race was time-consuming and cumbersome. I contacted support and I had to run lists of each individual race, put that on an xls file and add the numbers to get this simple report (needed to apply for CPC+).
I could say a lot more but we are actively looking for a new vendor. The good news is that they are helping us with trying to figure out data transfer. I wish their product was as good as the support people who work there.

Review Source: Capterra
 

Joe from Carson Allergy
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Great Charting Capabilities

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We love the new charting system! It takes so much less time than to do it by hand. There are a lot of good features here, but that's what we've used the most.

Pros

The charting software.

Review Source: Capterra
 

Connie from Clinical Solutions

December 2016

December 2016

Amazing package

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Really love this EHR package. Very easy to learn and use, and the charting has saved us a lot of time. Definitely a sound investment.

Review Source: Capterra

  Response: SOAPware, Health Management Consultants

Date: December 2016

December 2016

 

Thank you for your review! We appreciate all of our SOAPware customers.

 

Shawn from NJMC

December 2016

December 2016

Best EHR We've Found

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great EHR software! Very easy to set up and work with. We haven't found any problems so far, and customer support has been off the charts great!

Pros

VERY easy to use!

Review Source: Capterra
 

Arthur from Mercy

December 2016

December 2016

Excellent and Affordable Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Switching over to SOAPware has been a great experience for us. The customer service folks have been amazing, and everything works just like it's supposed to.

Review Source: Capterra

  Response: SOAPware, Health Management Consultants

Date: December 2016

December 2016

 

Thank you! We appreciate the review!

 

Donald from Northwest Physicians
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Excellent software for an excellent price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software saved my practice! I'm spending so much less time now dealing with billing and all the little bureaucracies, and more time doing what I do best - taking care of patients! Customer support is great, friendly, and easy to work with!

Pros

It saves me a lot of time.

Cons

Nothing so far.

Review Source: Capterra

  Response: SOAPware, Health Management Consultants

Date: December 2016

December 2016

 

Thank you for the great review! We appreciate all of our customers!

 

Pamela from Family Clinic

December 2016

December 2016

Flexible EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Amazing experience - better than Amazing Charts! Great for small to medium practices. We love SOAPware. Easy to use, affordable, and they care about their customers.

Pros

1. Extremely customizable - easily adapts to any type of medical practice
2. Availability of customized templates for wide range of conditions/visits, and ability to share templates with other users
3. Integrated eRx with ability to prescribe controlled substances electronically
4. Absolutely the BEST Customer Support

Review Source: Capterra

  Response: SOAPware, Health Management Consultants

Date: December 2016

December 2016

 

Thank you, Pamela! We care about what our customers think - and we appreciate your review!

 

T from Physician

December 2016

December 2016

Recommend this EHR for small practices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have had a fantastic experience with SOAPware. They do not outsource their customer service and their product is perfect for a small office. Highly recommend

Pros

Easy to use, affordable

Cons

Nothing negative to say

Review Source: Capterra

  Response: SOAPware, Health Management Consultants

Date: December 2016

December 2016

 

Thank you so much for this review! We care about our customers!

 

Franklin from All Med Incorporated

September 2016

September 2016

Reliable, affordable and GREAT customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fantastic experience for our family clinic. SOAPware is better than all the rest! We have been so pleased by SOAPware and all that it offers.

Pros

Easy to use, great customer service, affordable.

Cons

Needs beefed up reporting.

Advice to Others

Don't waste your time on other software

Review Source: Capterra

  Response: SOAPware, Health Management Consultants

Date: December 2016

December 2016

 

Thank you for the review! We appreciate our customers!

 

Michael from Stamford Integrative Medicine

June 2015

June 2015

Frustrated

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Soapware was originally very simple and efficient. Over the past several years, it has morphed into a complex and difficult EHR. I am not interested in Meaningful Use and other government requirements. I want to take care of my patients. Soapware has become an impediment.

Review Source: Capterra

  Response: SOAPware, Health Management Consultants

Date: December 2016

December 2016

 

Thank you for reviewing SOAPware. We believe we have a solution to better fit your needs.

http://www.soapware.com/dpc/

Please reach out to us at marketing@soapware.com -- because we would like to talk to you about SOAPware DPC!

 

Chelsea from Arizona Medicine

May 2015

May 2015

SOAPware is Better than Amazing Charts, eClinical Works, Practice Fusion and Mastermind EHR

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Our clinic left SOAPware to try Practice Fusion. BIG MISTAKE. We also tried eClinical, Amazing Charts and Mastermind EHR -- all HORRIBLE programs. Customer service is nonexistent. We will stick with SOAPware! DO NOT ever use another EHR. Go to SOAPware and save yourself a headache.

Review Source: Capterra

  Response: SOAPware, Health Management Consultants

Date: December 2016

December 2016

 

Thank you for your review! We appreciate our SOAPware customers!

 

T from PW Medical

April 2015

April 2015

Excellent EMR!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We are a long time SOAPware user. EXCELLENT software. We highly recommend it!

Review Source: Capterra

  Response: SOAPware, Health Management Consultants

Date: April 2015

April 2015

 

Thank you for reviewing SOAPware! You are a valued customer!

 

Chris from Healthy Steps Pediatrics

April 2015

April 2015

Pediatrics

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pediatrics is clearly not valued by SOAPware
Despite having used the product for approximately 10 years, any significant problem pediatricians have noted regarding immunizations has been disregarded on a regular basis and addressed only on a rudimentary level. I would not recommend the program to another pediatrician starting anew.

Review Source: Capterra

  Response: SOAPware, Health Management Consultants

Date: April 2015

April 2015

 

Thank you for reviewing SOAPware. We value all of our customers and the time they take to fill out reviews for us. A member of the SOAPware team will reach out to you regarding your concerns.

 

Thomas from Thomas J Miller, M.D., PA

April 2015

April 2015

SOAPware is a great EMR

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been a SOAPware user since 2003. I've been extremely happy with the software as well as with support from the company. SOAPware offers an integrated EMR/billing solution. It is extremely customizable and this can be done easily by the end user. Data input can be done through dictation, typing, pick lists, or templates. The company listens to its users. SOAPware has worked hard at helping users to adapt to the current regulatory environment including meeting meaningfully use requirements, helping with setting up chronic care management systems, and already has most diagnoses coded for ICD 10. The billing solution works well and allows me to do billing in-house. In summary, I would highly recommend SOAPware to anyone looking at an EMR.

Review Source: Capterra

  Response: SOAPware, Health Management Consultants

Date: April 2015

April 2015

 

Thank you for reviewing SOAPware. You are a valued customer!

 

Alan from Alan J Drucker MD Inc

April 2015

April 2015

Best EHR EVER!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

PROS:
1. Extremely customizable - easily adapts to any type of medical practice
2. Availability of customized templates for wide range of conditions/visits, and ability to share templates with other users
3. Integrated eRx with ability to prescribe controlled substances electronically
4. Active User Forum where there is great user assistance with the program, as well as great discussion about the trends in medical practice and use of EHR technology
5. Absolutely the BEST Customer Support

CONS:
1. Occasional issues with speed/responsiveness.

Review Source: Capterra

  Response: SOAPware, Health Management Consultants

Date: April 2015

April 2015

 

Thank you for reviewing SOAPware! You are a valued customer!

 

A from Women's Clinic

April 2015

April 2015

Reliable! Affordable! Exceptional!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Changing to SOAPware from Practice Fusion was the best thing our clinic ever did! HIGHLY recommend.

Review Source: Capterra

  Response: SOAPware, Health Management Consultants

Date: December 2016

December 2016

 

Thank you so much! We appreciate our SOAPware customers!

 

Graf from Precision Pain Care

April 2015

April 2015

Not competetive

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I used Soapware for a year or so, and while they are wonderful people to deal with and put on a great lab session, I thought that overall the product was behind in technology. Maybe they have caught up...

Review Source: Capterra

  Response: SOAPware, Health Management Consultants

Date: December 2016

December 2016

 

Thank you for your review. We would love to talk to you about some new things happening at SOAPware. First, visit http://www.soapware.com/dpc - and I invite you to contact me at marketing@soapware.com so we can discuss how we might better serve you.