--- title: "SoftClinic GenX Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SoftClinic GenX. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SoftClinic GenX is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/softclinic-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Web-Based EMR Software](https://www.softwareadvice.com/medical/web-based-emr-software-comparison/) / [SoftClinic GenX](https://www.softwareadvice.com/medical/softclinic-profile/) / SoftClinic GenX Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/softclinic-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/softclinic-profile/alternatives/) # SoftClinic GenX User Reviews ## Reviews summary - Overall rating: 3.6/5 - Total reviews: 51 ### Secondary ratings - Ease of use: 3.6/5 - Customer support: 3.7/5 - Value for money: 3.0/5 - Functionality: 3.5/5 ### Rating distribution - 5 stars: 17 reviews (33%) - 4 stars: 16 reviews (31%) - 3 stars: 4 reviews (8%) - 2 stars: 7 reviews (14%) - 1 star: 7 reviews (14%) ### Most mentioned pros - It’s improved our clinic’s efficiency, keeps patient data secure, and makes daily tasks effortless—a must for any modern practice! ### Most mentioned cons - no one pickup the phone, it take 5-8 time call to get problem half solve. - The software response very late and became unusable in busy hours. - the common billing modules is very complicated. ## SoftClinic GenX customer reviews Showing reviews 1-25 of 51 (page 1). ### Easy to use software - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: 1-3 years · daily - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use, with all features required for daily documentation of OPD patients, IPD bed management etc. Also provides SMS and Email integration for doctors and patients regarding appointment intimation, admission etc. also provides admission and finance sms for admin #### Cons Specifc modules like IVF are not available. Manual crosscheck is required in billing. Customization is troublesome in implemation and financially. --- ### one year using SoftClinic GenX - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered I’ve been using SoftClinic GenX for a year, and it’s been a smooth and great experience. It’s made running the clinic much easier and more efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s improved our clinic’s efficiency, keeps patient data secure, and makes daily tasks effortless—a must for any modern practice! #### Cons The platform requires some initial customization during setup to match our clinic’s needs, but once that's done, it’s an outstanding. --- ### veray poor - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Automotive - Company size: 10000+ employees - Product usage: 3-5 years · daily - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros data enery and medicne save is diffcult proses #### Cons all report not save in one link please increse your sofware in one click in one second and all report save in one options --- ### has really improvement efficiency - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. efficiency improved accountability record keeping #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros quick response incase i need to trouble shot functions available meet the basic requirement for operations friendly staff #### Cons lack of pop up function to alert you of important things eg lab results ready The training part,some aspects not clear to the trainer.Has to consult alot and that resulted in delays.More than 6 months later i haven't completed the training -some issues that were refered to developer still pending.If am not proactive on my part to follow them they can be easily forgotten.EG lab walk in(still picks a different name from client registered when it comes to enter results)the Vaccination card(the print part cant print vaccines and dates as saved,the whole paper is 1 vaccine 1 date)the antenatal records and camp visit. my pending issues waiting developer --- ### We have been using softcinic since 1 yr .until now we could use appointments and lab only. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Product usage: 1-3 years · daily - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros .Easy to use .Able to manage patients and lab reports .Newer features like fingerprint and lab interface are interesting .cloud based is easy #### Cons .Though easy,it's not user friendly .Lab module need to be more concentrated regarding highlighting the altered values .Advance accounting is not at all user friendly as we see in TALLY .Support team should be round the clock to manage certain issues where all systems needs to be shut down because it's not possible in working hours --- ### Hopeless software and most hopeless and misbehaving support staff. - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered Who so ever is even thinking of buying this software I would advise spend some more and take some better stable software r else you will continue to face unique problem on daily basis and the support team will keep on giving dates to you. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Suitable for small setup. Good for nothing #### Cons No proper training, poor arrangement of demo, extreamly poor software support system. Support staff can misbehave with you any time if you call them for your problems. All support staff are freshers and by the time they start to understand it the become arrogant or change the company. --- ### Not a good hospital management software to use. Not recomment to others. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered very bad experiance till now, not recommend to others. we have to switch other vendors which is far better than softclinic. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros This software is like "jack of all trades, master of None" . #### Cons 1.The UI of the software is very primitive with lots of spelling errors. 2.Each modules like opd registrations, ipd registration, lab, radiology works indepandently, each time we have to re-enter the patient details again and again. 3. the common billing modules is very complicated. 4. The software response very late and became unusable in busy hours. 5. The opd registration module has many unwanted, outdated and repetative buttons, which is useless 6. The advance account section is very confusing. 7. The Customer support team dosen't have knowledge about the software. 8. waiting peroid is very long. no one pickup the phone, it take 5-8 time call to get problem half solve. 9. --- ### worst - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered It is wasting my valuable time with dead slow support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Ease of use and all columns are self explanatory. #### Cons Not installed properly Daily one or the other complaint No Promp support Installation not completed even after three years of purchase. --- ### The best product for any size of hospitals - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered High level of efficiency and peace of mind. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use is exemplary. All the features are accessible from the main screen itself, provided the rights are given. Product is economically priced and service is excellent. #### Cons Some improvement is expected in nursing notes and material consumption record. --- ### Easy to use, user friendly - Overall rating: 4/5 - Reviewer: Verified Reviewer - Product usage: 3-5 years · daily - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Outdoor Patient Dept Patients data & appointment arrangements are good and makes it easy for secretaries to coordinate huge number of patients. #### Cons Software shuts down automatically, if it is not used for period of sometime, this requires a restart, which is time consuming . --- ### Wierd very but like it - Overall rating: 5/5 - Reviewer: Verified Reviewer - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered MY EXPERMIENCE is very small, i like turtles, gooD SOFtwARE.! I LIke IT . PLEAse Do morE , It IS VERy GOOD FOR youR paTIenCtes . spellING haRD englISH NO gOOD. thaNK You #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Vendor response Thank you for your feedback. SoftClinic Software is improving with every new release and getting smart and feature rich. It's all possible because of honest customers like you. Thank you, The SoftClinic Team Replied February 2017 --- ### Not Happy - Overall rating: 2/5 - Reviewer: Verified Reviewer - Reviewed: September 2015 - Review source details: This review was submitted organically. No incentive was offered Not at all user friendly. Especially the entry and selection of dosage and general instructions are very cumbersome. For each new local language instruction, we have to contact the developer to include. We cannot do it. Also, the method of selection of each instruction is very primitive and time consuming. I have in fact, stopped using it. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 4/5 --- ### Satisfied with the software and services - Overall rating: 5/5 - Reviewer: Verified Reviewer - Reviewed: September 2015 - Review source details: This review was submitted organically. No incentive was offered Software is very user friendly and also has good features like multi-user facility and regional language facility to provide prescriptions and advice which are very useful to us. Positive and prompt reply from the support team. It is easy to handle various departments because of integration system. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### SoftClinic - Overall rating: 4/5 - Reviewer: Verified Reviewer - Reviewed: June 2014 - Review source details: This review was submitted organically. No incentive was offered Being Doctor I appreciate the SoftClinic Product of JVS Group. It has what doctors need. Thanks to JVS Group. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Being Doctor I appreciate the SoftClinic Product of JVS Group. It has what doctors need. Thanks to JVS Group. Replied June 2014 --- ### Software modules are not accurate Eg MIS ,PHARMACY module is very slow in client. - Overall rating: 2/5 - Reviewer: Verified Reviewer - Reviewed: September 2015 - Review source details: This review was submitted organically. No incentive was offered Customer service is good. Software is good but full of issues. It has past almost 2 years since I am using this software but still it has issues like MIS Slow running. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 --- ### AFTER ONE YEAR OF TIME ALSO, TRAINING PROGRAMMES STILL NOT INITIATED - Overall rating: 1/5 - Reviewer: Verified Reviewer - Reviewed: September 2015 - Review source details: This review was submitted organically. No incentive was offered AFTER THE COMPKLETION OF ONE YEAR, STILL TRAINING FOR THE PROGRAMMES IS NOT AVAILED OR PROVIDED TOME AND TO MY VENTRE AT DHANERA R S HOSPITAL #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 --- ### Cumbersome to use, so discourage to use - Overall rating: 4/5 - Reviewer: Verified Reviewer - Reviewed: September 2015 - Review source details: This review was submitted organically. No incentive was offered To many titles,fields. Not very user friendly. Lot of language mistakes. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 --- ### it is very good - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered My work experience has been nothing but top notch. When I completed my accounting degree, I went right to the best firm in the city and was hired as an intern. I was able to use the internship time towards my MBA, which I just complete this past spring. Working with the best of the best has made me an asset to any company that will hire me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Best ever medical software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Product usage: 3-5 years · daily - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is the best software for hospital management i have used till now. you will get all the features under single platform. Very user friendly and fast software. I am using this software at my Shreeji Hospital, Gurukul road, Ahmedabad since last 9-10 years. --- ### Good software user friendly - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros User friendly sql based software good working speed .multiuser very good for multispeciality clinics and hospitals #### Cons If we enter a wrong field the software stops working it has frequent buggs .now the users are many and proportionate support staff is inadequate --- ### not very stable software . the same problem keeps reapeting. irritates sometimes - Overall rating: 1/5 - Reviewer: Verified Reviewer - Product usage: 1-3 years · daily - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Cons nothing to appreciate about the software as the working is not confortable for the clients as the same errors repeats. few youngster are on support and the owner is not available for contact. with harassment this is not price for money. --- ### Never ever buy This soft clinic software - Overall rating: 1/5 - Reviewer: Verified Reviewer - Product usage: 1-3 years · daily - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Poor customer support They are just to sell the product no afterward help at all Never ever think about this company --- ### it is very good and friendly - Overall rating: 5/5 - Reviewer: Verified Reviewer - Product usage: less than 1 year · daily - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros it is a full solution in less price it is easy to use and GUI is wonderful easy to be reading : Simplicity and integrated I like how to easy to use #### Cons Costly Overall: I am an experience information systems developer, programmer and lecturer and also involved in projects management including systems for healthcare providers #### Vendor response Thank you for your feedback. We look forward to make it more affordable from price point so that more and more physicians can use the SoftClinic HMS and EHR towards better patient care. Replied October 2017 --- ### Health information systems review - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered I am an experience information systems developer, programmer and lecturer and also involved in projects management including systems for healthcare providers #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Simplicity and integrated #### Cons Costly #### Vendor response Thank you for your feedback. We look forward to reduce the cost and make it affordable for all type of hospitals and clinics. However due to increasing all around cost, its difficult, but we are still trying to reduce the cost. Thank you for your kind feedback. The SoftClinic Team Replied February 2017 --- ### medicial administrator - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered this is used for patient check in and out medical setup #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros health care purposed to interact with doctors #### Cons i have not yet try it for future intend ---