About Solutionreach

Founded in 2000, Solutionreach is a cloud-based medical practice management system designed for offices of all sizes and specialties. This product provides doctors with scheduling, reminder and messaging modules to improve patient engagement and communication.

Features include appointment, preventative and follow-up reminders, newsletters, online reputation management, patient satisfaction surveys and reviews.

Reminders can be sent via patients' preferred methods of communication such as text, email or phone. All reminder options can be customized with branding, including logos and color schemes.

Surveys can be designed using customizable templates and questions, and they can be distributed automatically at the end of each patient visit or on-...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

183 Reviews of Solutionreach

Average User Ratings

Overall

4.01 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(90)

90

4 stars

(51)

51

3 stars

(14)

14

2 stars

(10)

10

1 stars

(18)

18

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 183 results

August 2018

Lindsay from Ramer Eye Care

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Solutionreach

Overall experience is a positive one!

Pros

Solutionreach has helped grow our office tremendously. We have been able to reach out to people that we haven't seen in years, and remind them that they need an eye appointment. I think the biggest thing that our patients comment on is how they love all of the appointment reminders. We all lead busy lives and a few reminders are always helpful. I feel like our office has had a steady schedule since we've had solutionreach.

Cons

The only complaint I have is that we have Solutionreach customer service asking to do a free trial of some of the add on's that they have from time to time. They set it up and tell us that they will contact us when the trial is over to see if we want to add it to our subscription. The first time we did that we didn't receive a call and they automatically put that service on our account. They told us that it couldn't be taken off for a year because it wasn't cancelled in the appropriate time (event though they were going to call us). My advice is to make sure you call and cancel a few days before the trial is up.

June 2019

Michelle from The Eye Care Team

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Take the hassle out of appointment setting

Solution reach has allowed my clinic to maintain recalls in a timely manner and fill our appointment book faster than ever with our new online scheduling.

Pros

I love that not only does this software text my patients to remind them of their appointments it also tells them they are overdue for an exam. This takes the hassle out of managing recalls and allows my staff to focus on tasks at hand in the clinic. We can text patients if we need more insurance information when they schedule online which sets the insurance verification position up for success and allows patients to easily and conveniently schedule online.

Cons

If you do not set the amount of reminders you want sent to your patient for appointments some patients may be annoyed they received multiple reminders.

Reasons for Choosing Solutionreach

The customer service, training and follow up by our account representative was phenomenal.

June 2020

jessica from Family Vision Center

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

June 2020

Solution Reach

Positive. Changed the way we reached out to patients with proven results. We let the software work for us and it has been amazing.

Pros

Proven results. Ease of implementation into daily medical practice. Patients respond positive to notifications. Highly effective in contacting hard to reach patients.

Cons

Advanced functions in software required more attention given to be efficient and effective in marketing - although customer service was always available and very helpful at solving these issues.

Response from Solutionreach

Replied June 2020

Thank you for the review, Jessica. Happy to hear your having success with Solutionreach!

June 2020

Kristin from Gentle Dentistry

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

June 2020

Support will disappear

Not supportive

Pros

What was sold to me as support and compatibility with my software (not true to the product)

Cons

Support and errors - impossible to reach anyone and so many issues - nobody cares.

Reasons for Choosing Solutionreach

I was sold FAKE support.

Response from Solutionreach

Replied June 2020

Hi Kristin, I verified with Steve that he was able to help you resolve the issues with your account. If you still need assistance, feel free to email us at community@solutionreach.com

September 2019

Bob from Women's Medical Associates of Nashville

Company Size: 1,001-5,000 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Solution Reach for Your Physician Practice

This product has allowed me to reduce 0.5 FTE due to less phone calls being received in the practice. With Solution Reach we have been able to be more responsive to our patients via text messaging when it comes to appointments and sending patients test results.

Pros

First and foremost this product is very user friendly.

Cons

The practice has not experienced any issues with this product.

Response from Solutionreach

Replied September 2019

Glad to hear the product has been such a help!