They really know how to capture the patients attention and assist in retaining that patient in the future. Safe and secure communication.

Once we started the process of ending our contract,  professionalism and customer service was extremely ugly.

The worst is that when you notice the critical mistake and can't even reach anyone to fix it.

We were happy with Solution Reach, however, the management software we were using at the time integrated their own communication software within our current version.

We wished that the system could intergrate more with our EHR software. Otherwise over the years the platform has been awesome.

Some patients complained about multiple contact attempts etc but this was just an error we made as a new user learning to select the proper settings, etc.

I would recommend solution reach to other dental practices. I had a good experience with them.

I would avoid this contract oriented sales company at all cost.

Helps with appointment reminders  AND review management for a reasonable price; customer service is amazing.

Can be difficult to maneuver from time to time due to updates/ modifications made to the programing.

Overall easy to use and maintain communtication through.

Worst customer service I have ever come across in all my years as an office manager.

Then the company automatically shut off the system so no messages were going out according to our settings. They didn't even let the providers know they were doing so.

I love that we have our patient reminders go through this program. I also love being able to send birthday greetings out to our patients.

The communication abilities with patients was great. I loved being able to reach our to patients remotely in the event of inclement weather and cancellation or closures.

Patient communication has never been so effective, smooth, and successful with using this product. Patients response with this software is so much better than other programs we have used in the past.

Ease of use, variety of options and tasks available. Ability to customize communciations and scheduling delivery of communciation.

It's difficult to install and integrate with some practice management softwares. Get reviews from people who use your PMS before jumping on.

In the beginning, Solutionreach seemed great. They promised they would integrate with our PMS, and with the exception of a few stragglers I would find not in the system it seemed to be working.

Worst company I have dealt with since my business openned.

The price and lack of communication when it came to ending the contract it became very difficult.

What I like most about Solution reach is how easy it is to use, and how quickly we are able to text and get ahold of patients.

First and foremost this product is very user friendly.

When this software works, it's great. The issue is that it often doesn't work and it is impossible to get customer service.

It is able to help us send paperwork, text and email patients reminders and key things before their appointments.

We cancelled our contract with ample notice and they refuse to give us a refund on an over charge and refused to accept a written cancellation AND renewed our contract automatically.

Overall our experience is great and they are constantly proving tutorials and there are a lot of videos on YouTube to help guide you through.

The company has been great to work with and we have integrated seamlessly with their software.

Fantastic customer service and once you subscribe to SR lots of great free tools, educ info etc.

Learning curve is a bit steep, though. Also, the support is very poor.

The newsletters were a bit difficult to create and very slow. THe forms and info that patients filled out at check-in has no way of importing into our EHR system- we have to manually input everything.

We have encountered too many problems to list.

Lack of integration with the labs; almost everybody else has them. If you copy and paste from Word, the format it creates is awful, making the documents difficult to read and follow.

Clinical templates make it very easy for me to document. Billing is tightly integrated.

I really appreciate how Valant is fine tuned to exactly the items that need to be included in my notes for seeing patients as a therapist.

I feel with the customer service that I have received thus far, I have no doubt that your team will be able to make more necessary adjustments in the future that will further help the ease of use.

It is easy to use after training. Support is always here to help.

I am very excited about the prospect of using the patient portal. I was unaware that this came as a part of my current subscription.

I appreciate the Knowledge Base feature for information and Contact Support feature for prompt assistance. The Report tool has become a favorite for providing clear data to the providers/owners.

It has been incredibly frustrating and difficult. We have not opened our doors yet and are being sent invoices for service that were not even using.

Getting started was frustrating. Once you sign the contract, the customer service team stop replying to emails.

I have used the most expensive to the free versions of other software companies, both in private practice and in hospital. I find Valant the finest product I have used.

It is comprehensive and makes billing quick and easy. It is customizable to individual needs in many ways.

Poor customer service, promises to update - eg the FireFox platform was current when Reagan was still president - unfulfilled, and the general visual formatting and intuitive use is underwhelming.

This situation is both unfortunate and unnecessary. It is frankly not the cost of the EHR that will cause me to move on, but the lack of concern for my needs or the needs of the patients I treat.

However, Valant has been effective at integrating the billing/reporting features with the every day work flow creating increased ease of use.

Valant is a clinically comprehensive and sound software that is intuitive to practitioners and user-friendly.

I am EXTREMELY IMPRESSED with customer service at valant.

I like the record appointment feature. The billing tab is SO HELPFUL.

Problem is it rejects nearly every claim, which causes backups. My providers complain about how complicated notes were, I have lost sever providers because of it.

Efficiency is a big deal for me and Valant helps me improve efficiency every day. I'm very appreciative of the quality of Valant support.

US Dollar

For 23 years, Solutionreach has been helping vision, dental, and medical organizations of all sizes implement technology that supports practice-wide efficiency and revenue growth with flexible patient communications and office operations tools built for scale. With digital tools like appointment reminders, two-way texting, batch messaging, online reputation management, and more, Solutionreach provides an all-in-one solution to connect with patients through customizable, personalized touchpoints at every step of the care journey.


LongDescription

Patient Records Management

Messaging

Surveys & Feedback

Electronic Payments

Patient Engagement

Mobile Alerts

Patient Questionnaires

Rescheduling

HIPAA Compliant

SMS Messaging

Progress Tracking

Client Database

Confirmation/Reminders

SMS Reminders

Approval Process Control

Communication Management

Patient Intake

Recurring Appointments

Call Reminders

No-Show Tracking

Registration Management

2-Way Messaging

Recall Tracking

Scheduling

Payment Reminders

Two-Way Communication

Multi-Location

Self Service Portal

Booking Management

Email Marketing

Mobile Access

Online Payments

Survey/Poll Management

Compliance Management

Orthodontic Charting

Multi-Channel Communication

Marketing Automation

Social Media Integration

Patient Education

Forms Management

Email Reminders

Patient Communications

Alerts/Notifications

Online Booking

Reminders

Automated Scheduling

Medical Billing

Chat/Messaging

Customizable Templates

Calendar Sync

Billing & Invoicing

Web Forms

Multi-Language

Patient Management

Customizable Forms

Appointment Management

Video Conferencing

Records Management

Patient Scheduling

Secure Data Storage

Patient Portal

Third-Party Integrations

Appointment Scheduling

Contact Database

For Optometrists

One-to-One Messaging

Real-time Conversations

Dental Practice Management

Automated Responses

Mass Texting

Availability Indicator

Real-Time Updates

Activity Dashboard

Reporting & Statistics

Customizable Branding

Campaign Management

Reporting/Analytics

Customer History

Brand Tracking

Real-Time Monitoring

Sentiment Analysis

Review Generation

Complaint Management

Template Management

Email Templates

Review Notification

Real-Time Notifications

AI/Machine Learning

Review Monitoring

Availability Management

Response Management

Keyword Tracking

Ratings/Reviews

Review Request

Review Sharing

Online Scheduling

Mac OS

Web browser (OS agnostic)

Windows 10

What's included in the Solutionreach platform: 

Two-way texting, HIPAA-consent, automated reminders, automated recall, appointment confirmation, quick message templates, message flagging, marketing campaigns, waitlist, customization, group messages, missed appointment messages, patient loyalty surveys, reports and analytics, robust patient newsletter template library, patient referrals, team chat, birthday messages.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Solutionreach

In Person

Live Online

Webinars

Documentation

Videos

Valant’s Behavioral Health EHR and Practice Management Software includes all the tools you need to provide exceptional individual and group care while running a successful private practice.

Unlike other non-specialized EMR software, Valant is built exclusively for behavioral health. It is designed to increase the administrative and clinical efficiency of your practice and includes built-in outcome measures, billing, reporting, telehealth, clinical documentation, and patient engagement and communication tools – all tailored to the unique needs of mental health.

Access the only integrated tool that streamlines your prospective patient process. Receive requests for services directly in your EHR, manage new patient inquiries, and get an automatic data-driven analysis of your best patient-provider matches.

With Valant, you can schedule assessments to automatically send to patients with upcoming appointments. Valant's integrated patient portal called MYIO is built to automate your patient onboarding process and give your patients the user-friendly experience they expect. Patients complete assessments in their MYIO patient portal account, and their scores automatically pull into your clinical note.

Treatment Planning

Document Templates

Employee Management

Customizable Reports

Document Storage

Activity Tracking

Charting

Digital Signature

Task Scheduling

Electronic Signature

Credit Card Processing

Invoice Management

Calendar Management

Assessment Management

EMR/EHR

E-Prescribing

Single Provider Practice

Role-Based Permissions

Client Portal

Initial Assessments

For Mental/Behavioral Health

Real Time Reporting

Compliance Tracking

Claims Management

Multi-Provider Practice

Document Management

For Healthcare

Practice Management

Valant offers pricing plans for therapy and psychiatry practices as well as billing agencies. Book a demo for quote details and get started with no implementation fees.

Solutionreach vs Valant EHR Suite

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