There are somethings we have to work around but we were able to make it work for our business.

Square schedules appointments, takes payments and keeps track of customers all in one place at no additional charge.

It took a while to figure out. Start and end time feature on the appointment would be great.When making an edit in the auto text feature, I noticed the customer gets the default message & not what I changed it too, which enables me to not be able to use that feature.

I love that I can integrate my google calendar with square. It’s amazing to have your days in one place! Square sends out reminders and confirmations which is amazing. My clients like the text message option. It goes right to their phone and all they have to do is look in their messages to check, no logins and passwords to worry about for them.

I love that I can complete transactions and book the same client all in one place! I’m a one man show so this makes life easy and helps me retain business!

I don’t have many complaints with square appointments. It’s worked well with keeping my schedule intact.

Although I was initially a loyal user of Square Appointments and had been using the platform since its launch, I ultimately made the difficult decision to switch to another service due to its limitations. While I appreciated the overall quality of the product, it was frustrating to encounter persistent issues that were not being resolved by the Square team. As a long-term customer who had generated millions of dollars of business for the company, I had hoped for more responsive and effective support from the software provider. Despite my loyalty, the unaddressed problems and limitations ultimately led me to explore other options.

I can tell you that Square Appointments is a user-friendly platform that allows businesses to manage their appointments and bookings efficiently. It offers features such as online scheduling, automated reminders, and customer management, making it easy for businesses to streamline their operations and improve their customer experience. Its mobile app also provides convenience and flexibility for businesses on-the-go.

The limitations of Square Appointments were a major source of frustration for me. One of the most significant issues was the inability to collect credit card information via text to secure bookings, which created extra work for both me and my customers. Additionally, the "create appointment" option was not always available, which caused inconsistencies in the booking process. The double consent requirement was another significant drawback, as it prevented me from reaching out to customers directly through the messaging feature. Instead, customers had to initiate communication, which could be inconvenient and time-consuming. Despite reporting these issues multiple times, they were not addressed, ultimately leading me to switch to another platform. One of the most significant downsides of this switch was losing the ability to send messages to my customers directly through the app, which meant that I had to use alternative methods such as phone calls or SMS. This was particularly challenging as I did not want my employees to use their personal cell numbers to contact customers.

Square Appointments has been fantastic for driving business to my private practice, as many people do not want to make a call or send an email to get started in therapy, but would prefer to just book an appointment. Also, it saves me time and energy with scheduling clients because we do not have to go back and forth discussing availability - they can just look at the calendar through the booking widget and book their own appointment.

I love that it enables my clients to easily make appointments online and sends them automated reminders, that I don't have to be involved in sending.

If you encounter a problem it can be very difficult to find the contact number for customer service through the square site.

I needed a way to have clients schedule consulting and also pay for the time immediately. Before I was utilizing several online platforms that were not linked .

The ease in which you are able to set up the system was delightful,non invasive and efficient. I also like the fact someone can select from a menu to better customize their engagement with the process. ANd the mobile app is nearly identical to the desktop version which makes travel mode more efficient.

My initial set up was separate from my Square account however it is now an integral component. The new integration removed the need to work

I had a fantastic experience until they changed their subscription and removed the calendar sync function for free users

-Easy to use and navigate -Basic features that are essential for Massage Therapy business

Free system was great and then they removed the calendar sync function, unless you upgraded.

It's been okay. It took some time to get used to. Some things I would change.

This program is good for salon appointments BUT, it could be better. I love how it sends out confirmations for you.

Someone who runs a salon should really help make this program better. It's decent, but so much improvement can be made.

If the person is already using Square I would 100% recommend Square Appointments. If not, I'd still recommend they checked it out for sure but maybe look at some others as well.

First off, this is really convenient for Square Point of Sale (P.O.S.) and payments users. Doing business with just one company is definitely preferable to using two or three. Less passwords and account information to remember, configure, and pay for. I think Square is a good company altogether, they're reputable and established. The Square Appointments app has a tidy layout that's easy to multi task from. Pop open the app and check the schedule or set reminders, either way no messaging or calling to figure out a time and day. Take care of payments and customer information in the same place.

Reaching out to Square for customer support or feature requests was the one place I felt dissatisfied. I don't think it should take so long especially now that it's a paid service. It's not like this for Squares other products so I don't really understand why either.

I think my overall experience with square appointments booking system has been a great one. I rarely had to contact support and when I have any issues were resolved swiftly.

I love the calendar syncing and ease of booking and calendar management features but it's a toss up with the customer database. We couldn't function without any one of these features

I didn't like that I had to pay up to a new tier and the only added feature I needed was the ability to point my domain name to my square booking site.

so far great

It was so simple, easy, convenient, quick, useful.

i don't think there was anything that one could say they didn't like

Square appointments is great for my chiropractic practice. Online scheduling is convenient for my customers and my staff. The platform is very user friendly, and easy to set up. My customers love the option to schedule online and ability to modify their own appointments. Appointment reminders have reduced the number of missed appointments.

Square appointments is extremely user friendly for my employees and for my customers. Email and text reminders reduce missed appointments.

It would be nice to have a feature that would allow you to schedule recurring appointments on certain days of the month (ex: 1st and 3rd Fridays).

Limited feature set for the price compared to cheaper more feature-rich alternatives available on the market. It's year 2016, and makers of this software still haven't implemented a simple feature like service name showing in the booked time slot when staff view the calendar. Unless you're using their iPad app their web calendar interface is horrible. Worst of all, this system is so primitive that it forces customers to enter full name, phone, and email address EVERY SINGLE TIME to book an appointment. The only reason we switched to Square Appointments in the first place was to prevent no-shows by activating "Hold Card for No-Show Protection". This feature is half-baked because there's no way to save card info for future bookings. As of November 2016 no improvements have been made to mitigate that despite their tech staff promising to fix it when we first signed up with them in May 2016. I have sent them tons of usability improving ideas but only a few were addressed. We're on the verge of canceling our account with them because our clients constantly complain about what I described above, but worst of all we've noticed major decline in booking conversions from even our current clients, let alone newcomers. It holds promise, it is just not ready for prime time.

It has a dedicated iPad app.

Customer has to fill out his name, email, phone and credit card every single time appointment is booked. That's annoying and enough to steer even the most loyal customers away.

I was happy until they mucked up their pricing. With no option to continue select services without now paying $30/m vs FREE it’s a real sign for me to move on. How could you not consider that multi provider salons are phasing out and many more single suite clients would like to try Square? I have been using this for nearly 5 years and I will be leaving.

I used to love this free service. Used with the other services it was easy and convenient for both me and my guests.

Misappropriated tier pricing has driven me away. As a single person, I do not need to Italian the multiple locations or employee services but cannot retain confirmation and reminder contacts without paying $30/m. Other providers will do this and more for free.

Square Appointments is a comprehensive solution for our scheduling requirements.

Square Appointments reduces the business related scheduling process to straightforward levels thanks to its features.

Square Appointments would be a perfect scheduling solution if it could offer its features for a better pricing.

NOTHING is good about this program, at the time we were excited to have square appointments since we had the POS. But it has crashed, lost valuable information and jeopardized our security by letting unauthorized users log into our business account.

The system has constantly crashed, for over a month now we have lost client information, appointments and our calendars were wiped out due to an upgrade. There are only "managers" that only take feed back, refuse to transfer you to an engineer and lose notes on the issues. They also have breached the security of our stylists and our business by interlinking their appointments application to our Point of sale. NO ONE should be able to have access to the business account. These stylists are independent contractors!

This is a wonderful product. It makes owning a small business very doable. Most companies only offer of part of what square offers all in one package. They are easy to communicate with but rarely need to do so. I also like that if you don't want some of the services you have the option not to pay for them if you do not need that service.

I can find everything I need in owning a small business all in one place. Other companies do not do everything that square provides in one.

Services are more tailored to a product based business as opposed to a service based business making some of the features a little more difficult to utilize like I would like to use them.

This program is great, and is simple to use. For the mobile app, it would be great to be able to pull up pending appointments in a list format. Also, it would be very helpful to be able to overwrite calendar entry data in google calendar instead of using the square app.

I like that the software automatically sends text and email reminders -- my customers really appreciate that.

For the mobile app, it would be great to be able to pull up pending appointments in a list format. Also, it would be very helpful to be able to overwrite calendar entry data in google calendar instead of using the square app.

Great! Honestly, except for the forms situation...it was been what I need. Customer service reps are very nice and helpful.

I like the simplicity of it, it is well organized, and it is user friendly....especially for a new business owner like me

Yes, not having a forms option. I am in the beauty industry/PMU and it is super important for me to have clients fill out forms. Having to print them out and then having them fill them out on the day of their appointment is time consuming. I wish that Square already had the options to send clients forms (and forms with images on them). And having to turn on my location settings every time I wanted to log on to the app

I enjoy my software .. It saves me time and stress. So grateful for the appointment book and app I can understand the software great. The fee for appointment book is very reasonable. The fee for accessories are also awesome.

Easy to access ..my clients love it..love instant deposit

Nothing much ..maybe the fee ..also would be nice if my clients don't have to put all their information in every time they schedule an appointment

It was a good experience but I needed something more flexible and more robust to grow with my business in terms of record keeping of my clients.

Easy to use and set up. I liked that it integrated with Square Payments. Good for reminding clients of appointments by email and text.

Increased fees for multiple locations. As a small business trying to work multiple locations to gain varied clientele it was counter productive for me to continue using it.

We are able to keep our studios schedule clear and organized for all clients who may want to book an appointment as well as keeping g it easy it read for the other employees so we each know when the studio is free or booked.

The ease of navigation and display of the interface makes booking and confirming appointments quick and painless. Being able to store client information to book to appointments also speeds up the process as well. The way the app syncs automatically with our studios home website makes organization between client and engineer schedules all the more manageable.

There's really only one con that comes to mind. I only wish I were able to clone events and drag them to other team members schedules in order to block off their time without having to create a new personal appointment for each employee to block off their time.

I have used this scheduling software as a client (booking services through someone using Square) many times, and it's very versatile. I've easily booked hair appointments to doctor's appointments through my phone. This not only saves me the hassle of calling and waiting on hold, as well as saves businesses valuable time--when otherwise they'd be answering phones.

For clients who are using this software for scheduling for their own business, it's important to always keep your appointments up to date. Nothing could be more frustrating than booking through this program, then finding out it was an incorrect appointment slot.

I haven’t had any problems with square so far everything isn’t great but it’s good for a small business owner like myself

What I like the most is that I am able to keep track of my appointments and clients so easily. It’s a great way to keep your calendar in check!

I do not like that I cannot sync my phone calendar and the square app or even if they had a widget for the Notification Center would be great!

Awful. Beware if you care to keep your business able up and running. No notice, no explanation and don't even have the decency to talk to you to tell you why.

It seemingly worked well, was easy to set up...

They literally sent me an email stating I was in violation of their terms & agreements and sent me to vague sections of their legal babble. I am a physician- they would not talk to me over the phone, terminated my account overnight and will not communicate via phone. Will only send email stating this "our final decision is irreversible." I am appalled.