All Sunwave Reviews
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KAREN
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
My Opinion
I can do away with filing of paper records and poor tracking and following protocols. Sunwave makes this so much easier to do.
PROSTelehealth allows the agency to be proactive as we are currently dealing with the COVID-19 pandemic and all sense of normalcy is gone. This is the answer to telecommuting.
CONSThe product is so customizable - I am deeply impressed.
Reasons for switching to Sunwave
The product was stagnate and was not evolving.
Tabitha
Mental Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2020
You can't beat Sunwaves staff!
The biggest thing that I appreciate about Sunwave is their customer service. At initial set up, [SENSITIVE CONTENT HIDDEN] was always available via phone, email or even in person, and she thoroughly explained everyting to me. After sometime, [SENSITIVE CONTENT HIDDEN] became our Product Consultant and she is just as responsive. When we opened another facility, she came to visit and make sure we had everything needed to implement Sunwave into our additional facility. They have both been very kind, attentive, and their actions show how much they care about their customers and believe in their product.
CONSIn previously used alternative software products, I was able to create & edit forms. Although, I don't necessarily like spending time developing & editing forms/software, it was nice to be able to make changes right away instead of submitting a ticket and waiting for the changes to be made.
Reason for choosing Sunwave
Again, I have to say it was the staff made the difference! [SENSITIVE CONTENT HIDDEN] thoroughly explained the software & its potential to our team. He took time and responded quickly when we had follow up questions. We knew that we were purchasing a product that was vested in its customers, becasue they were invested in the quality of thier staff.
Sabrina
Medical Practice, 2-10 employees
Used less than 6 months
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed July 2021
Great system for Substance Abuse
Great dashboards and ease of use and good navigation
CONSHas too many clicks but gets the job done
Lauren
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Great program
I have had a really great experience, our rep [SENSITIVE CONTENT HIDDEN] has been actually amazing. She is wonderful to work with, always helpful and always friendly!
PROSI really like the reporting capabilities and the ability to move forms and clients through programs and different admissions
CONSWhile I love the reporting I wish some of it could be a little more customized
Reasons for switching to Sunwave
More capabilities with sunwave
Heidi
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
I highly recommend this Software
Overall, it was a very good experience. The support you receive on a personal level at any time of the day is very assuring. They have made multiple improvements over the past few years as well which have been beneficial for our every day use.
PROSThis software is very user friendly. All components work together within the system which makes reporting amazing. This has also been one of the best systems for compliance auditing as well. Billing in general is less time consuming.
CONSJust the initial change, learning a new system. That is never fun.
Reason for choosing Sunwave
Initially because we liked the presentation regarding the product and the reporting definitely stood out compared to what we were using. The fact that the CRM, EMR and billing were all inclusive and the compatibility was impressive.
Reasons for switching to Sunwave
We were impressed with the system's capability.
Christopher
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
SUNWAVE IS THE BEST!
Sunwave is very user friendly, Everything you need in one system! I like everything about this software from the billing, reports that can be customized and the customer service!
CONSI don't have any negative to say about sunwave.
Cody
Mental Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Love it, Love it, Love it
Sunwave has been great for us. the system is very user friendly, the support staff has been amazing. Any issues that we've ran into have addressed almost immediately.
PROSThe features along with the customizations.
CONSSome of the trainings were a little short but they were recorded which allowed us to go back and review.
Reason for choosing Sunwave
Cost and speed of updates
Vicki
Mental Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Great software
I am super happy with it.
PROSI like it has a super convenient program. It allows a new user to be easily comfortable using the software. Compared to many other softwares it is much more user friendly. I also like that it saves everything so even if I step away from the pic I don’t have to worry about losing my info.
CONSI don’t really have any cons when it comes to this software.
Reasons for switching to Sunwave
It confused a lot of employees
Carly
Mental Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Silver Linings review
Sunwave is user friendly and Our Rep [SENSITIVE CONTENT HIDDEN] is always available to help when needed.
PROSUser friendly, EMR, CRM, I love how everything is in one system for our team
CONSI didn’t like how our alumni portal was only paper attachments at first untill we upgraded to the alumni portal which has been great
Clint
Mental Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Excellent Customer Service
The ability to run reports -- despite the fact that I've encountered my fair share of user errors in that dept ;)
CONSThe inability to do a general search for a name (like in Salesforce). Having to bounce around between opportunities and accounts to search names there seems like an extra step that could be eliminated.
Reasons for switching to Sunwave
Actually, my supervisor made the decision.
Samuel
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Sunwave Review
Overall impressed with the team and product.
PROSEasy implementation. All the features needed to address our needs.
CONSUnfamiliarity of a tabular software that holds data in that fashion.
Reasons for switching to Sunwave
MedicalMime was going out of business and our rep from MedicalMime moved to Sunwave.
Grant
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2020
Good EMR with a lot of potential
This platform is easy to use and to train others on. it is also easy to setup. The SunWave Admin support staff is very knowledgeable anf is always eager to help.
CONSThe platform is not as feature rich as a lot of other platforms. Sometimes developing new features takes a good amount of time.
Tanya
Mental Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Sunwave
Great service. Francese is always available to help, very knowledgeable, clear and patient.
PROSGood program to write reports , easy to use.
CONSAll aspects of the program are easy to use
Michael
Mental Health Care, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
VRC- Sunwave Review
[SENSITIVE CONTENT HIDDEN] was incredible working with us. She was prompt in addressing our concerns and gave of several opportunities to collectively collaborate.
PROSI enjoy the customizations and accessibility. Once you got a hang of the platform, it has a pretty good flow to it.
CONSOur company has many employees who are not tech savvy. With this said, the platform can be a lot to look at the first few times to get the hang of it.
jason
Health, Wellness and Fitness, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2018
Great Platform
Great group of folks
PROSI like that we were able to automate a lot of our processes and eliminate a lot of human error
CONSimplementing was challenging, but change is always hard in the beginning
Laura
Mental Health Care, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Review
good
PROSThe software is easy to use and very simple to learn
CONSSome concerns with ADA compliance for vision-impaired users