Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
5.0 / 5
Customer Support
5.0 / 5
Functionality
4.5 / 5
Pros
"Sunwave is very user friendly, Everything you need in one system! I like everything about this software from the billing, reports that can be customized and the customer service! "
"User friendly, EMR, CRM, I love how everything is in one system for our team "
"Easy implementation. All the features needed to address our needs."
Cons
"While I love the reporting I wish some of it could be a little more customized"
"I didn’t like how our alumni portal was only paper attachments at first untill we upgraded to the alumni portal which has been great "
"Just the initial change, learning a new system. That is never fun. "
Sunwave Reviews
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August 2020
KAREN from BRIDGING THE GAP SERVICES
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
My Opinion
I can do away with filing of paper records and poor tracking and following protocols. Sunwave makes this so much easier to do.
Pros
Telehealth allows the agency to be proactive as we are currently dealing with the COVID-19 pandemic and all sense of normalcy is gone. This is the answer to telecommuting.
Cons
The product is so customizable - I am deeply impressed.
Reasons for Switching to Sunwave
The product was stagnate and was not evolving.
August 2020
Samuel from Inneractions
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2020
Sunwave Review
Overall impressed with the team and product.
Pros
Easy implementation. All the features needed to address our needs.
Cons
Unfamiliarity of a tabular software that holds data in that fashion.
Reasons for Switching to Sunwave
MedicalMime was going out of business and our rep from MedicalMime moved to Sunwave.
August 2020
Clint from Launch Centers
Company Size: 2-10 employees
Industry: Mental Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2020
Excellent Customer Service
Pros
The ability to run reports -- despite the fact that I've encountered my fair share of user errors in that dept ;)
Cons
The inability to do a general search for a name (like in Salesforce). Having to bounce around between opportunities and accounts to search names there seems like an extra step that could be eliminated.
Reasons for Switching to Sunwave
Actually, my supervisor made the decision.
August 2020
Tabitha from Beachside Rehab
Company Size: 51-200 employees
Industry: Mental Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
3.0
August 2020
You can't beat Sunwaves staff!
Pros
The biggest thing that I appreciate about Sunwave is their customer service. At initial set up, [SENSITIVE CONTENT HIDDEN] was always available via phone, email or even in person, and she thoroughly explained everyting to me. After sometime, [SENSITIVE CONTENT HIDDEN] became our Product Consultant and she is just as responsive. When we opened another facility, she came to visit and make sure we had everything needed to implement Sunwave into our additional facility. They have both been very kind, attentive, and their actions show how much they care about their customers and believe in their product.
Cons
In previously used alternative software products, I was able to create & edit forms. Although, I don't necessarily like spending time developing & editing forms/software, it was nice to be able to make changes right away instead of submitting a ticket and waiting for the changes to be made.
Reasons for Choosing Sunwave
Again, I have to say it was the staff made the difference! [SENSITIVE CONTENT HIDDEN] thoroughly explained the software & its potential to our team. He took time and responded quickly when we had follow up questions. We knew that we were purchasing a product that was vested in its customers, becasue they were invested in the quality of thier staff.
August 2020
Heidi from Healthy Living Treatment, LLC
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
I highly recommend this Software
Overall, it was a very good experience. The support you receive on a personal level at any time of the day is very assuring. They have made multiple improvements over the past few years as well which have been beneficial for our every day use.
Pros
This software is very user friendly. All components work together within the system which makes reporting amazing. This has also been one of the best systems for compliance auditing as well. Billing in general is less time consuming.
Cons
Just the initial change, learning a new system. That is never fun.
Reasons for Choosing Sunwave
Initially because we liked the presentation regarding the product and the reporting definitely stood out compared to what we were using. The fact that the CRM, EMR and billing were all inclusive and the compatibility was impressive.
Reasons for Switching to Sunwave
We were impressed with the system's capability.
August 2020
Lauren from Civiq Health
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2020
Great program
I have had a really great experience, our rep [SENSITIVE CONTENT HIDDEN] has been actually amazing. She is wonderful to work with, always helpful and always friendly!
Pros
I really like the reporting capabilities and the ability to move forms and clients through programs and different admissions
Cons
While I love the reporting I wish some of it could be a little more customized
Reasons for Switching to Sunwave
More capabilities with sunwave
August 2020
Christopher from The Edge Recovery Treatment
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
SUNWAVE IS THE BEST!
Pros
Sunwave is very user friendly, Everything you need in one system! I like everything about this software from the billing, reports that can be customized and the customer service!
Cons
I don't have any negative to say about sunwave.
August 2020
Carly from Silver Linings USA LLC
Company Size: 11-50 employees
Industry: Mental Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
Silver Linings review
Sunwave is user friendly and Our Rep [SENSITIVE CONTENT HIDDEN] is always available to help when needed.
Pros
User friendly, EMR, CRM, I love how everything is in one system for our team
Cons
I didn’t like how our alumni portal was only paper attachments at first untill we upgraded to the alumni portal which has been great
August 2020
Grant from Harris House
Company Size: 51-200 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
3.0
August 2020
Good EMR with a lot of potential
Pros
This platform is easy to use and to train others on. it is also easy to setup. The SunWave Admin support staff is very knowledgeable anf is always eager to help.
Cons
The platform is not as feature rich as a lot of other platforms. Sometimes developing new features takes a good amount of time.
August 2020
Michael from Valley Recovery Center
Company Size: 11-50 employees
Industry: Mental Health Care
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
August 2020
VRC- Sunwave Review
[SENSITIVE CONTENT HIDDEN] was incredible working with us. She was prompt in addressing our concerns and gave of several opportunities to collectively collaborate.
Pros
I enjoy the customizations and accessibility. Once you got a hang of the platform, it has a pretty good flow to it.
Cons
Our company has many employees who are not tech savvy. With this said, the platform can be a lot to look at the first few times to get the hang of it.
August 2020
Tanya from Inneractions
Company Size: 11-50 employees
Industry: Mental Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
Sunwave
Great service. Francese is always available to help, very knowledgeable, clear and patient.
Pros
Good program to write reports , easy to use.
Cons
All aspects of the program are easy to use
August 2018
jason from Ambrosia Treatment Center
Company Size: 201-500 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
August 2018
Great Platform
Great group of folks
Pros
I like that we were able to automate a lot of our processes and eliminate a lot of human error
Cons
implementing was challenging, but change is always hard in the beginning
August 2020
Laura from AION Recovery
Company Size: 11-50 employees
Industry: Mental Health Care
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
Review
good
Pros
The software is easy to use and very simple to learn
Cons
Some concerns with ADA compliance for vision-impaired users