--- title: "Sunwave Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Sunwave. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Sunwave is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/sunwave-emr-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Mental Health Software](https://www.softwareadvice.com/mental-health/) / [Sunwave](https://www.softwareadvice.com/medical/sunwave-emr-profile/) / Sunwave Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/sunwave-emr-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/sunwave-emr-profile/alternatives/) # Sunwave User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 36 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.5/5 - Value for money: 4.6/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 22 reviews (61%) - 4 stars: 11 reviews (31%) - 3 stars: 1 reviews (3%) - 2 stars: 1 reviews (3%) - 1 star: 1 reviews (3%) ### Most mentioned pros - On the cost end, they offered a per-user option verse an average client census fee, which set them apart from many others. - Along with that, the documentation customization options are more extensive than other programs we considered switching to. - The support staff are the most knowledgeable and responsive EMR staff I’ve ever come across. ### Most mentioned cons - This led to charges not dropping and customers not getting reminders, costing our company thousands in missed appointments and a mess in the billing department. - They do not live up to their promises and the problems with this software will cost you a huge amount of money. ## Sunwave customer reviews Showing reviews 1-25 of 36 (page 1). ### Sunwave usage - Overall rating: 5/5 - Reviewer: Jill G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been good! It is easy for staff to use. I have personalized it for my own use so it works for what I need #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use and personalize for facility use. It doesn’t matter the clinical role there it is easy it works #### Cons Having to authenticate every time I enter the platform. I think just a password would be good enough. --- ### Modern looking and easy to use EMR - Overall rating: 5/5 - Reviewer: Cameron B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered I would rank the overall experience 5 stars. The sales process was easy and the transition to implementations was smooth. We had a great implementation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are so many things. The product is the most modern looking ehr. We love the patient timeline, the LIA AI tool, and their new medications and prescription module. But most of it, the people behind it all. #### Cons There are no concerns with Lightning Step. They've always listened to our feedback and allowed for constructive discussions. #### Reasons for switching to Sunwave We were tired of the multiple logins between the different modules. --- ### Huge Disappointment. Do not recommend. - Overall rating: 2/5 - Reviewer: Innis B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered We would not recommend this to anyone. It is a disaster. Based on other positive feedback from a year or more ago, we are assuming that Lightning Step has no resources to appropriately support and maintain its product. Sunwave's purchase of Lightning Step could lead to improvements, but the lack of basic support or any sense of urgency would indicate it plans to simply use LS for parts. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Lightning Step is less expensive than competitors, though you have to realize you will get what you pay for and need to set realistic expectations. It is not a fancy sports car. It is a '96 Hyundai. #### Cons Our implementation is a disaster, with us being told incorrect/inaccurate information for setup and ongoing use. Customer support is poor, the answers change week to week depending on who you speak to, and base elements in the product don't work. Clinical staff are blind to critical pieces of patient care, management is unable to access key information to successfully run a practice, and revenue cycle is severely hampered because of poor LS setup and mixed messages for support. #### Reasons for switching to Sunwave Product more specific to MH/BH space, that offered integration flexibility, at a reasonable price. --- ### Refreshing to see EHR innovation - Overall rating: 5/5 - Reviewer: Marty J. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered They focus on true partnership. They hear us and they innovate. They always stop us from telling them what features we need, and they try to understand our business pain points. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros How quickly they bring solutions to our day-to-day problems. They have really focused on innovating. #### Cons With so many new things released in the product, sometimes it's hard to keep up. Would love to have more communication and documentation so we can adopt them all. #### Reasons for switching to Sunwave Really struggled with the revenue cycle solution previously. --- ### Best Behavioral Health EMR! - Overall rating: 5/5 - Reviewer: Mary W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered I thought Lightning Step was going to fall behind the competion like Kipu and Sunwave. But they surprised us with their focus on their product, and their direct partnership with us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love what Lightning Step has done over the last year and a half. They focus on innovation and treat us as partners. We are an organization with multiple levels of care. Using Lightning Step, their AI tool (I think they call it Lia), and their telehealth allowed us to provide care in inpatient, residential, and outpatient settings. #### Cons I love everything about them. They provide the most value at the best price. #### Reasons for choosing Sunwave All in one solution for comprehensive patient lifecycle management --- ### Run, Don't Walk, Away from this Product - Overall rating: 1/5 - Reviewer: Nora D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered I have profound buyer's remorse. LightningStep has left my entire staff angry at me for making such a bad choice in EMR. They do not live up to their promises and the problems with this software will cost you a huge amount of money. Pay a little more for a better EHR. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There is very little to recommend LightningStep. The user interface is clunky, the server is slow, the customer service is appalling and the term is 36 months for this faulty product. #### Cons 1) Implementation. Major aspects of billing and calendar configuration were left unaddressed. This led to charges not dropping and customers not getting reminders, costing our company thousands in missed appointments and a mess in the billing department. 2) Customer support was so slow that we received resolutation at times WEEKS after the initial complaint. 3) The telehealth feature was a total mess. After we said we didn't want it, we were still charged for it. #### Reasons for switching to Sunwave Because SP didn't offer UB-04 facility-based billing --- ### Finally found a solution - Overall rating: 5/5 - Reviewer: Ryan K. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Unlike our past EHR system and many others we reviewed, Lightning Step seems to have been created to streamline the documentation and QA process. For example, users are notified if documents aren't signed or if Treatment Plan Reviews become overdue. Supervisors can review departmental documentation adherence in one simple dashboard view. Along with that, the documentation customization options are more extensive than other programs we considered switching to. Another great benefit is that their e-prescribing system is integrated within the platform, and does NOT use Dr. First, which our organization and all of our providers are not fans of. Our prescribe time was cut in half for each prescription.On the cost end, they offered a per-user option verse an average client census fee, which set them apart from many others.A final selling point is their robust reporting system, which can be automated to output custom reports on a routine basis - which cuts down on manual efforts to ensure compliance and review practice KPIs. #### Cons The mobile ability is limited, as it is for most systems reviewed, but as that does not effect our ease of use, it was not a factor. However, for some other practice set-ups, it may need to be taken into consideration. #### Reasons for choosing Sunwave Lightning Step was the only system that solved all our pain points while still falling into an acceptable price point for our practice. #### Reasons for switching to Sunwave We reviewed 5 other highly rated EHR systems before making the switch, all of which had some of the benefits of Lightning Step. However, none of them had ALL of the benefits - especially at this price point. The dedicated support staff has been great to work with and we expect to realize an actual savings of appx. 180 man hours per month that used to go to manual QA, regulatory compliance checks and monitoring KPIs - all of which are now down automatically through Lightning Step. --- ### No EMR is perfect, but LS does ALOT of things right! - Overall rating: 5/5 - Reviewer: Erin L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Our relationship has been a rollercoaster, but as we have grown as an organization, so has LS. They have been there to support us as we open new locations and programs. Their team is great to work with and will do every thing in their power to help your organization utilize the platform to improve your organizations processes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The AR Aging dashboard has streamlined collection efforts. Our billing team can work in one place without having to hunt down people for anwers. #### Cons The client invoicing module needs work. It is great for facilities with smaller census, but becomes laborious for facilities with larger operations. However, for our industry, it is good enough to be compliant with insurance companies. #### Reasons for choosing Sunwave We chose LS for 3 reasons. One is that LS is truly a single sign on for EMR and RCM. The second is that LS API is stable, allowing us to update our data warehouse and build out reporting specific to our operations. Lastly, during the 1st LS demo, I pointed out something that didn't make sense. During the next demo, that thing had been updated. No platform is perfect, but having a dev team eager to solve and improve the platform is crucial to adapting with our operations as our business evolves. #### Reasons for switching to Sunwave We needed an integrated system that could handle both RCM and EMR in one place, while also providing a team that could quickly problem solve any issues that arise. --- ### Sunwave tool for mental health - Overall rating: 4/5 - Reviewer: Cherryl N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a strong EMR solution for behavioral health and substance use disorder treatment Its integrated platform and specialized features are significant advantages that has helped me . However the pricing should be considered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is user friendly easy to navigate It also combines CRM, EMR, and billing functionalities, streamlining workflows and reducing the need for multiple software systems. #### Cons The cost can be of concern for smaller business --- ### Lightning Step Review - Overall rating: 5/5 - Reviewer: Katrina P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used monthly for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used this software to submit claims for my health care. It provided a variety of options and I was easily able to keep track of the status of my claims and view past claims. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that you can easily submit claims and keep track of claim history. The software is easy to use and the customer support people are very friendly. #### Cons I do not dislike anything about this software. I find it very easy to use and I was easily able to submit claims and view my claim history. --- ### Excellent Customer Service - Overall rating: 4/5 - Reviewer: Clint G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to run reports -- despite the fact that I've encountered my fair share of user errors in that dept ;) #### Cons The inability to do a general search for a name (like in Salesforce). Having to bounce around between opportunities and accounts to search names there seems like an extra step that could be eliminated. #### Reasons for switching to Sunwave Actually, my supervisor made the decision. --- ### VRC- Sunwave Review - Overall rating: 4/5 - Reviewer: Michael P. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [SENSITIVE CONTENT HIDDEN] was incredible working with us. She was prompt in addressing our concerns and gave of several opportunities to collectively collaborate. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I enjoy the customizations and accessibility. Once you got a hang of the platform, it has a pretty good flow to it. #### Cons Our company has many employees who are not tech savvy. With this said, the platform can be a lot to look at the first few times to get the hang of it. --- ### The stepper - Overall rating: 5/5 - Reviewer: Angelique M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I feel its pretty good I enjoy using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy being able to use bulk signing. Really easy to navigate. #### Cons That sometimes it needs to go down for bug fixes #### Reasons for switching to Sunwave It was recommended to try this platform. --- ### Efficient and Informative - Overall rating: 4/5 - Reviewer: Spencer R. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very efficient and informative. Helped the entire process flow smoother, giving me the confidence in making an informed decision. #### Cons User interface could use work. Overall, the process was smooth and informative, however the layout wasn't as clear as I hoped. --- ### Absolutely recommended - Overall rating: 5/5 - Reviewer: Abby J. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This technology is very helpful and anyone who who works in mental health would agree #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Lightning Step is super easy and convenient technology. It is helpful every time you use it #### Cons I am not able to get a hold of customer service as quick as I’d like --- ### Would definitely recommend! - Overall rating: 4/5 - Reviewer: Tiah S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience using Sunwave was a positive one. Staff support was great throughout the process. They were very attentive and always seemed willing to help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's very easy to use. Navigating the platform was simple without much hassle. Very comprehensive #### Cons Although it was easy to navigate, there seemed to be a few times where there were too many options to click through. --- ### Best EMR for SUD/MH - Overall rating: 5/5 - Reviewer: Jay K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered I’ve had an excellent overall experience. They have been critical in our company’s success. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s extremely user friendly. Easy for new hires to learn. The support staff are the most knowledgeable and responsive EMR staff I’ve ever come across. #### Cons I really haven’t had any complaints. All EMR’s glitch and have issues m. This happens rarely with Lightning Step but when it does the issues are resolved quickly. Like usually within 30 minutes. --- ### Sunwave Systems are the Standard of Mental Health Care - Overall rating: 5/5 - Reviewer: Kyara B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered A migration of any size is a beast to tame and manage! The Sunwave team was there with us every step of the way...and you know you've struck gold when you ask repeat questions and you're met with patience and guidance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Reports are so dynamic! Repeat admission function to track journey ASAM criteria additions Software that meets all state standards AS WELL AS monitoring the humanistic side of mental health care such as alumni relations #### Cons There is no specific function that is a con or unlikeable, because whenever we reached a wall or dysfunctional section, we reached out to the team and they helped us work through it. #### Reasons for choosing Sunwave Bed boards, medication management, as well as the more specific outpatient functions. #### Reasons for switching to Sunwave Our organization was growing and we needed a more robust platform to support as well as guide our growth into new services. --- ### You can't beat Sunwaves staff! - Overall rating: 4/5 - Reviewer: Tabitha G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The biggest thing that I appreciate about Sunwave is their customer service. At initial set up, [SENSITIVE CONTENT HIDDEN] was always available via phone, email or even in person, and she thoroughly explained everyting to me. After sometime, [SENSITIVE CONTENT HIDDEN] became our Product Consultant and she is just as responsive. When we opened another facility, she came to visit and make sure we had everything needed to implement Sunwave into our additional facility. They have both been very kind, attentive, and their actions show how much they care about their customers and believe in their product. #### Cons In previously used alternative software products, I was able to create & edit forms. Although, I don't necessarily like spending time developing & editing forms/software, it was nice to be able to make changes right away instead of submitting a ticket and waiting for the changes to be made. #### Reasons for choosing Sunwave Again, I have to say it was the staff made the difference! [SENSITIVE CONTENT HIDDEN] thoroughly explained the software & its potential to our team. He took time and responded quickly when we had follow up questions. We knew that we were purchasing a product that was vested in its customers, becasue they were invested in the quality of thier staff. --- ### Luna Recovery - Overall rating: 5/5 - Reviewer: Robert P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, it's been a greta experience and have used several other options in the past. Lightning Step has been by far the best. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The fact that it has both financial and clinical components in one place. #### Cons Some of the reporting features and the CRM #### Reasons for choosing Sunwave Our relationship with the owners and Lightning Step ability to be a one stop shop. #### Reasons for switching to Sunwave Best notes is very limited --- ### Lightning Step EMR is great!! - Overall rating: 5/5 - Reviewer: Clark C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Fantastic #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use with tons of helpful features. Their customer support is fantastic also! #### Cons If I had to find a con it would be that I wish they had a better mobile app. --- ### Gets the job done - Overall rating: 4/5 - Reviewer: Steven A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used it to handle all of our needs and for the most part it was effective. I had to learn how to navigate it so i was efficient but once i learned it, it was pretty basic. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Once you learn the system it will get everything done you needed. It takes some time to learn how to navigate but it is efficient and effective. I would use it again with no issues. It is just not my first choice. #### Cons Lighting steps was glitchy and did not have very many security features. #### Reasons for choosing Sunwave Sorry i was not a participant in that part of the process --- ### I highly recommend this Software - Overall rating: 5/5 - Reviewer: Heidi L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it was a very good experience. The support you receive on a personal level at any time of the day is very assuring. They have made multiple improvements over the past few years as well which have been beneficial for our every day use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is very user friendly. All components work together within the system which makes reporting amazing. This has also been one of the best systems for compliance auditing as well. Billing in general is less time consuming. #### Cons Just the initial change, learning a new system. That is never fun. #### Reasons for choosing Sunwave Initially because we liked the presentation regarding the product and the reporting definitely stood out compared to what we were using. The fact that the CRM, EMR and billing were all inclusive and the compatibility was impressive. #### Reasons for switching to Sunwave We were impressed with the system's capability. --- ### Great software - Overall rating: 5/5 - Reviewer: Vicki S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am super happy with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like it has a super convenient program. It allows a new user to be easily comfortable using the software. Compared to many other softwares it is much more user friendly. I also like that it saves everything so even if I step away from the pic I don’t have to worry about losing my info. #### Cons I don’t really have any cons when it comes to this software. #### Reasons for switching to Sunwave It confused a lot of employees --- ### SUNWAVERS recover - Overall rating: 4/5 - Reviewer: Nina C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Took a little while but progress was there in having help support #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Helpful tool for helping those with substance abuse recovery #### Cons Can take a while to seek ongoing continuous treatments when helping others ## More reviews [Next reviews](https://www.softwareadvice.com/medical/sunwave-emr-profile/reviews/?page=2) --- Sunwave Reviews, Pros and Cons - 2026 Software Advice