--- title: "Symplast Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Symplast . Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Symplast is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/symplast-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Electronic Medical Records Software](https://www.softwareadvice.com/medical/electronic-medical-record-software-comparison/) / [Symplast](https://www.softwareadvice.com/medical/symplast-profile/) / Symplast Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/symplast-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/symplast-profile/alternatives/) # Symplast User Reviews ## Reviews summary - Overall rating: 4/5 - Total reviews: 25 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 4/5 - Value for money: 4.0/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 14 reviews (56%) - 4 stars: 5 reviews (20%) - 3 stars: 1 reviews (4%) - 2 stars: 2 reviews (8%) - 1 star: 3 reviews (12%) ### Most mentioned pros - I have yet to run into any problems I have with my previous software and would recommend symplast to anyone looking to improve the user experience within their business. ### Most mentioned cons - Communicating with someone to get help was difficult. ## Symplast customer reviews Showing reviews 1-25 of 25 (page 1). ### Innovation is happening at Symplast - Overall rating: 4/5 - Reviewer: John M T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered I’m not sure exactly what caused rep to have the experience she describes, but Symplast, in my opinion, represents the future of digital patient engagement and personal electronic health records. Better yet, they are not like most of the vendors out there that nickel and dime you for every single little feature and module, and then have the audacity to hold your data hostage if you ever decide to leave! This is a product that is useful now, well-priced, and rich with innovation. No regrets. And great on mobile devices! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Best UI on the market. Great for patient engagement. Built for mobility. Robust media manager. Video capabilities for documentation, consent, and patient education. Company is very willing to build interfaces with other apps. Uses voice recognition. Makes my documentation easier, gives me more face time with my patients. Did I mention mobile? #### Cons I gave “Overall” and “Features” 1 star off, as there are some feature gaps, but the company has been releasing updates and adding features at a fairly quick pace. For example, e-prescribing is now available and a new financial module just came out, but I don’t have enough experience with them yet to comment. Still needs electronic insurance billing and ASC module, but they are in development and coming. --- ### It gets the job done but leaves a lot to be desired - Overall rating: 4/5 - Reviewer: Rod S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Symplast is a daily frustration for our practice. While overall it has a logical arrangement, it has MANY features with illogical implementation. While support is responsive, I would much rather not have to constantly contact them when they decide arbitrarily to "update" basic app functions which render them useless. I wonder if they have ever observed their users in the field using it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The interface is clean and straightforward. #### Cons The company is CONSTANTLY releasing microupdates--which isn't necessarily a bad thing, until they affect the basic operation of the program. They recently changed the way media is organized. If you don't care for its default setting (and I don't!), the app doesn't remember any changes (even in the same session!) and there's no way to change it. I use Word to modify templates and when using copy/paste to move to the app, it forces formatting changes which require tedious, redundant editing--even when stripping out any fancy formatting from Word. When documenting for prior days' visits, the app takes you back to the current day schedule by default--logically, it should remain on the last selected date. There's already a button for returning to the current day, which should suffice. Dosespot is very disappointing for eRx. It should permit changing script dates in a batch since office staff often forget to tell us there are new approvals. You can change pharmacies for a batch, though. Having to change the active date on a half dozen scripts is the definition of tedium. --- ### ZERO stars - Overall rating: 1/5 - Reviewer: Sarah W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Difficult system and difficult support. Do not get. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros They have a media file for each patient and side by photos can be used easily. #### Cons VERY EXPENSIVE. Not user friendly. Communicating with someone to get help was difficult. Couldn't figure out how to create a package or use treatments from a package. When it was time to leave, they are not reliable or responsive to getting my data exported to me. Extremely difficult. I still don't have my data after being promised I would have it 4 days ago. #### Reasons for choosing Symplast A friend recommended it but she didn't use it from an adminitrative side... and that is where all the issues are! --- ### Symplast User for years - Overall rating: 4/5 - Reviewer: Joanne G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered I am happy with it overall, and I feel it's better than any of the other software systems we have used in the past. We have been working with them for years now and am happy with the customer service and attentiveness we receive from them. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The biggest pluses are it is MAC based and it is 100% mobile. It is fairly easy to use. #### Cons I wish there was a wait list! Because they are constantly updating their software, glitches happen on a regular basis, however, they are pretty on top of that and gets the bugs worked out fairly quickly. #### Reasons for switching to Symplast We wanted a mac based system, this one was developed by a plastic surgeon, so it's better tailored to our specific needs. --- ### Symplast does it job! - Overall rating: 4/5 - Reviewer: Denise W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of scheduling. Ease of charting (Face Sheets), Sending RX through App, eSign and eFile consents #### Cons Updates are too frequent, Consents require Symplast tech team to customize - I would prefer to manage that process #### Reasons for choosing Symplast Price point and ability #### Reasons for switching to Symplast Ability to host multiple office, take pictures of face to mark procedure, ability to manage RX through App --- ### This product is too young - Overall rating: 3/5 - Reviewer: Terry R. - Verified reviewer: Yes - Industry: Plastics - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered It becomes more of a disappointment the more I use it and figure out what it doesn't have. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It was easy to learn to use and has nice photograph features #### Cons This product is so young that it has continual problems with crashing, overload, features missing, trouble getting timely help with issues. #### Reasons for switching to Symplast The symplast features were enticing but found them to be hard to use. --- ### Symplast is terrible plain and simple - Overall rating: 1/5 - Reviewer: Rachit M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing is good about them accept for their sales team they will say anything just to get you to sign their contract but once you do everything they told you was a fabrication. #### Cons Hello this post is in regards to the EMR Symplast. We are a new Medspa named Viva La Med Spa, in Chicago and used Am Spa message board to help research various EMR options and did demos with all of them: Aesthetic Record, Aesthetic Pro, Jane, Symplast etc.. (to name a few). We ended up going with Symplast even though it was significantly pricier than some of the alternative options because we thought the additional investment would be worth it in the long run. When they are trying to sell you their EMR, Symplast will literally tell you everything you want to hear just to get you to sign their contract. However when you actually try to use their system and the features/support that they promised you it is a whole different story. I was literally told by a member of their support team to stop calling their support number today which speaks volumes of their service and how they treat their clients. The whole reason we chose Symplast over Aesthetic Record was for their live support agents verses the chat only option for AR. However this is obviously just a sales tactic by Symplast as they do not want using the support feature. I strongly suggest to stay away from Symplast many better options out there. Hope this helps anyone considering which EMR to pick! Thank you --- ### Great software! - Overall rating: 5/5 - Reviewer: Jodi B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Symplast has a lot of features that other systems do not offer or that are not user friendly. I have used other systems in the plastic surgery field and Symplast seems to be the best. Overall, it is user friendly.. The app is great for patient communication and makes virtual appointments simple, it was a great tool during the pandemic! Support is easy to contact, and is very reliable especially Ben! #### Cons There are a lot of system updates which seem to throw some hiccups into the system, but that happens with most products. --- ### Supoort is impossible to get a hold of - Overall rating: 2/5 - Reviewer: Kat M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Charting was very basic and not worth having. I would have recommended this company for simple usage, but now after experiencing leaving them, I would never recommend them! #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It looked pretty and was nice to see from my phone #### Cons We are switching to another EHR system and they will NOT contact us back to give us our medical charts digitally. They seem as if they are holding it from us purposefully. I would never work with this company inthe future. Once you are on th way out, it's impossible to reach them! --- ### Intuitive and timely product - Overall rating: 5/5 - Reviewer: Bhupesh V. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered Direct patient financial transactions through Symplast has improved tremendously and will continue to improve based on what I have seen so far. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of integration and easy user interface. The multi media management in this software which includes photo and video makes this product stand out. Easy to format templates and customize windows based on the users preference also makes this product very effective . Customer service is excellent as I always have a human being that I can contact you when there are any problems to solve. They’re also always innovating and constantly making improvements and updates to the existing platforms. The mobility of this product is an outstanding feature that I find most timely given the current environment. #### Cons There is a patient app associated with Symplast that I think needs to be improved and slowly will be improved. --- ### The Future of digital patient engagement and personal electronic health records - Overall rating: 5/5 - Reviewer: Jamie J. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Symplast's software has one of the most user-friendly interfaces I have ever come across, and believe me I've tried them all! They offer such a wide variety of features to utilize and have created a fully functional way to organize our business. Having tried other vendors, such as aesthetic record, it is clear how put-together and easy to use their system is. I have yet to run into any problems I have with my previous software and would recommend symplast to anyone looking to improve the user experience within their business. #### Cons n/a. --- ### What we needed - Overall rating: 5/5 - Reviewer: Chris C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered I have a great experience with symplast. Instead of charging me like the other large EMRs for a 5 year 60,000 contract, I can pay month to month and have access to all of the features. It is made by physicians, for physicians and the simplicity and accessibility is what I love the most. I have been a client for 2 years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The company is actually very accessible and great. They are always improving. Yes its a startup, so there are features that are not yet mature, but every few weeks there are new and improved features and releases. It is cloud based and I can access my charts anywhere. #### Cons The Helpdesk can be a little slow at times, but there are significantly less bugs than when the company first started a few years ago. The insurance module can be improved, this is not billing software. --- ### Symplast: An excellent newcomer for plastic surgeons EMR - Overall rating: 5/5 - Reviewer: Enrique S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered When I first purchased the software about three years ago, it was still under basic development. At that time I was not happy with the software . We worked with the support and development staff and, one by one, the issues were solved. The software now is robust and has been a huge improvement over server based software I had been using before. I recommend that any plastic surgeon thinking about purchasing an electronic medical record look seriously at Symplast as one of your primary options. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Scheduling and medical records are highly customizable. I am able to communicate with patients through HIPPA compliant connections. #### Cons Some of the features of the software are only available through handheld devices. --- ### Symplast rocks - Overall rating: 5/5 - Reviewer: york y. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Great customer support, love the innovation. They are always improving. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is an intuitive, common sense approach to EMR. #### Cons Implementation of any EMR takes time and effort. #### Reasons for choosing Symplast Simpler interface, it fills the needs without a lot of noise. #### Reasons for switching to Symplast I needed somthing much better, and found it in Symplast. --- ### Very happy with Symplast - Overall rating: 5/5 - Reviewer: David J. L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered No more transcription costs, much less paper and transitioning to complete digital/paperless office. Instant access to patient demographic and clinical information 24/7 from smartphone, mobile device or any desktop via the cloud. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, mobile 24 hour access to patient information including all medical records, HIPPA secure messaging app to allow 24 hour communication with patients which is a major plus for patient satisfaction and piece of mind #### Cons There have been growing pains as with any startup but the team is both local and very responsive to fixes as needed. Rolling out new modules somewhat slower than promised but anticipate continued growth of functionality and continued success/growth of users. --- ### Symplast - a paradigm shift for EHR - Overall rating: 4/5 - Reviewer: Michael B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered As the product continues to evolve - it will only get better and better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Symplast represents a frame shift from the traditional EHR model to a new, better patient environment. It’s purpose built for a mobile platform. It is a work in progress - and I like that. Plastic surgery is about changing the way we see things - and Symplast for the time I’ve used it - has been very responsive to feedback and innovation #### Cons If is a work in progress. If youre looking for a product that is completely fleshed out with years of market use - this isnt it. But that said, those products (and we reviewed a number of them before going with Symplast) all have their own limitations. --- ### If you like charting using iPads only it’s a good fit for injectable practices - Overall rating: 2/5 - Reviewer: John C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered 50/50. It seemed to have a lot of IT issues #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Messenger to ask medical director questions and ability to send photos or live video chat #### Cons It’s made for iPads. I prefer laptop charting. #### Reasons for switching to Symplast Changed jobs --- ### Very happy overall - Overall rating: 5/5 - Reviewer: Pramit M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered I watched the emr space especially nextech and patient now until I found a solution that would not lower my productivity and would eliminate steps for my staff. I have been very happy as has my partner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros photo management is fast and effective mobile app based allows me to log in through face id and check my schedule in less than 5 seconds. that is amazing. the mobile app with open API makes this the future. There really is no question at this point. #### Cons scheduler could be more robust support could be more timely i am excited to see the partnerships they add #### Reasons for switching to Symplast i needed something that was specific to the aesthetic space --- ### Symplast is amazing - Overall rating: 5/5 - Reviewer: Kimberly B. - Verified reviewer: Yes - Industry: Plastics - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered Having Symplast has opened up many opportunities to keep in contact with patients at many different locations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Access to patients & their charts anytime, any where using my own mobile device. #### Cons There isn’t a thing that I don’t like about Symplast. They are continually adding to there platform and evolving the program. --- ### Symplast - Overall rating: 5/5 - Reviewer: Enrique H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Thanks to Symplast my line of communication with my patients is always open. They text me through the app and I have their entire record at my fingertips. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cloud based Very quick support/training Easy to Use/Navigate #### Cons When using the mobile app you are forced to type your notes in three predefined sections. --- ### Best upgrade to your cosmetic practice! - Overall rating: 5/5 - Reviewer: Cynthia D. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered Symplast came to our practice when we where not looking to upgrade or change. After one conversation and demonstration we where SOLD!!! Symplast has proven to our practice that they will take it to the next level without taking months or emptying our pockets!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly, all aspects of this cutting edge technology are used on daily bases to maintain the day to day structure of a cosmetic practice!! #### Cons Better collage picture options to up load as you pick your desired results. --- ### Symplast is the Tesla of EMR systems - Overall rating: 5/5 - Reviewer: Jonathan Z. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered This platform makes life easy for me as a yound plastic surgeon, mobile access to before and afters is key, scheduling is cake #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mobile platform, created by fellow surgeons who understand what is important and what is fluff, always growing, responsive to feedback, good people #### Cons eRx is additional fee (for now), patients may not always be amenable to downloading software --- ### Symplast Is user friendly - Overall rating: 5/5 - Reviewer: Kadie D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros This software is very user friendly and makes sharing with patients and communication easy. #### Cons I don’t dislike anything about the app at this moment of time. --- ### Which EMR is best for me? - Overall rating: 5/5 - Reviewer: George O. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered Symplast makes me more efficient. Symplast provides a very effective interactive platform with patients and staff #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use. A fantastic app that effectively engages with patients in a user friendly interface. Developed for clinicians for clinicians. And the software and functionality continues to improve all the time. #### Cons Little glitches that the company is very responsive to. Required a little adjustment but as I get better using it I love it. --- ### Poor Integrity - Overall rating: 1/5 - Reviewer: Robin E. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Although Symplast promises a great deal for an EMR, they were unable to produce a working product. Paid for months without any service or product. Unable to obtain any form of a refund they lack integrity. Do not engage them as they do not deliver what they promise. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Never able to use it. They have no functional EMR system in place, let alone AI. #### Cons There is no software that is available. --- Symplast Reviews, Pros and Cons - 2026 Software Advice