About Teladoc

Teladoc provides cloud-based telemedicine software for hospitals and health systems.

Health systems can implement virtual visits using Teladoc’s technology, which connects doctors and patients virtually via the web, telephone or mobile app.

Teladoc offers bidirectional exchange and APIs to facilitate integration with health systems’ existing EHRs. Users can offer patients 24/7 care through the Teladoc system. The software can be customized and configured for each health system.

Teladoc supports multiple user roles. It offers data extraction for analysis and reporting on health system KPIs, such as admissions. Teladoc also offers marketing support for hospitals and health systems to advertise the off...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

44 Reviews of Teladoc

Average User Ratings

Overall

2.76 / 5 stars

Ease-of-use

3.0

Value for money

2.0

Customer support

2.5

Functionality

3.0

Ratings Snapshot

5 stars

(15)

15

4 stars

(5)

5

3 stars

(1)

1

2 stars

(4)

4

1 stars

(21)

21

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 44 results

December 2019

User Profile Picture

Andrew from Blue Ridge Community Church

Verified Reviewer

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

THE At-Home Doc!

I’ve used the Teledoc app for minor sickness issues that can be easily addressed over the phone or by video. Once setup, it’s easy to initiate a call with a doctor and they’ve always been kind and understanding...and fairly quick to call too!

Pros

Well the first thing I love is that it is now free with out insurance plan. That’s awesome and amazing! I also like that they have a quick response time. The app allows you to add photos if needed and you can even do a video chat with the doctor.

Cons

It takes a little effort to setup your account. My biggest irritation is when receiving calls from the doctor, it will come from an unlisted number. If your iPhone security is set to ignore calls from unlisted numbers it can seriously delay your call until you fix your settings. Otherwise, the app works really well!

August 2021

Loren from Kikkerland Design

Company Size: 11-50 employees

Industry: Wholesale

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

August 2021

Teledoc Review

Teledoc is a perfect solution for the times when you're not feeling well but do not necessarily need to visit a physician in person. As a result, there is a saved cost.

Pros

The health insurance through our employer offers Teledoc. The Teledoc app is simple to set up and provides clear instructions. Booking an appointment was fast and easy.

Cons

Not a big issue, but there were additional steps to add my spouse who's covered on my plan. I am certain, though, that would be the case with any similar software.

October 2021

Vernie from 1 of Those Locksmith Guys

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2021

Great service!

Allows me to stay working. I do not have to take off 3 hours to go to the doctor. Doctor Amy Merritt is the best! The last service I received was the best teladoc experience I have had. I would rate her service 5 stars and request her every time if I could. I know that's not how it works but she was the best.

Pros

Easy to use connected with a doctor fast.

Cons

I wish that once you find a physician that you like you could request to use that doc as a first choice if available.

August 2021

Nicole from Gettysburg College

Company Size: 1,001-5,000 employees

Industry: Higher Education

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

August 2021

Useless Garbage

I tried getting an excuse note (something they say they do) and: - spent one full day trying to use their phone appointments (which did not work,) - finally got someone on a video appointment but found out after the appointment, I couldn't open the file with my excuse note, - spent another full day making video appointments, only to have them canceled with no explanation - then finally had an extremely rude interaction with customer service saying my request couldn't be granted and that's why the providers were canceling on me. (Even though one of the providers was clearly able to do so) Honorable Mentions: - Downloading their useless app - Having to call up my phone provider to see if they were blocking calls only to have them tell me they weren't - The rude customer service rep AGREEING that the "no explanation cancelation" policy was a bad one and telling me nothing would be done about it. - Generally wasting two days of my life on a non-functional software

Pros

Absolutely nothing. Not a single redeeming quality.

Cons

- You will wait no less than 2 hours for an appointment which the provider can then cancel with no explanation - The phone call appointments just don't work if you have an iPhone apparently - The phone app is unusable garbage that will kick you from your account if you're inactive for too long (and there's no option to stay signed in nor save your sign-in info) - Customer service will pretend to try to help you but they're incapable of solving anything - One customer service representative got very snarky with me, told me doctors were canceling on me and there was nothing I can do, then put me on hold as I was venting my frustration. (I don't remember who that guy was, but I hope he gets fired) - All around waste of time and resources; go literally anywhere else.

May 2021

Tara from Bucks county iu

Company Size: 201-500 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

May 2021

Teledoc

Overall, I would highly recommend teledoc to others. It is a fast and easy way to speak with a doctor and to get treated.

Pros

I love how quickly I am able to get medication prescribed to me without making an appointment at an office and taking the time to wait and see someone. Teledoc always is a quick process

Cons

I really do not have anything negative to say about teledoc. Every time I have used this application I have been happy.