--- title: "Teladoc Health Software Reviews, Demo & Pricing - 2026" description: "Review of Teladoc Health Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/medical/teladoc-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Telemedicine Software](https://www.softwareadvice.com/telemedicine/) / Teladoc Health Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/medical/teladoc-profile/reviews/)[Alternatives](https://www.softwareadvice.com/medical/teladoc-profile/alternatives/) # Teladoc Health Review Custom quote 1 plan Wondering if Teladoc Health is right for your organization? Our Telemedicine Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Teladoc Health 2.5 [(91)](https://www.softwareadvice.com/medical/teladoc-profile/reviews/) Pricing Pricing available upon request ### About Teladoc Health Teladoc provides cloud-based telemedicine software for hospitals and health systems. Health systems can implement virtual visits using Teladoc’s technology, which connects doctors and patients virtually via the web, telephone or mobile app. Teladoc offers bidirectional exchange and APIs to facilitate integration with health systems’ existing EHRs. Users can offer patients 24/7 care through the Teladoc system. The software can be customized and configured for each health system. Teladoc supports multiple user roles. It offers data extraction for analysis and reporting on health system KPIs, such as admissions. Teladoc also offers marketing support for hospitals and health systems to advertise the offering to patients. Do you work for Teladoc Health? [Manage this product listing](https://www.g2.com/products/teladoc/claim_requests/new?auto=true) Wondering if Teladoc Health is right for your organization? Our Telemedicine Software selection experts can help you in 15 minutes or less. ## Teladoc Health User Interface ## Popular Teladoc Health Alternatives Main Product Teladoc Health 2.5 [(91)](https://www.softwareadvice.com/medical/teladoc-profile/reviews/) Ratings Breakdown - 2.89Ease of use - 2.30Value for money - 2.33Customer support - 2.69Functionality Pricing Available upon request Get Price Alternative Product [Doxy.me](https://www.softwareadvice.com/telemedicine/doxy-me-profile/) 4.6 [(1227)](https://www.softwareadvice.com/telemedicine/doxy-me-profile/reviews/) Ratings Breakdown - 4.86Ease of use - 4.83Value for money - 4.53Customer support - 4.58Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/) 4.4 [(860)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.55Value for money - 4.48Customer support - 4.25Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [Mend](https://www.softwareadvice.com/medical/mend-profile/) 4.6 [(920)](https://www.softwareadvice.com/medical/mend-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.51Value for money - 4.60Customer support - 4.52Functionality Pricing Available upon request Get Price Alternative Product [Tebra](https://www.softwareadvice.com/medical/kareo-profile/) 4.0 [(1392)](https://www.softwareadvice.com/medical/kareo-profile/reviews/) Ratings Breakdown - 4.06Ease of use - 3.66Value for money - 3.75Customer support - 3.84Functionality Pricing Available upon request Get Price Alternative Product [ModMed](https://www.softwareadvice.com/medical/electronic-medical-assistant-profile/) 4.5 [(568)](https://www.softwareadvice.com/medical/electronic-medical-assistant-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.35Value for money - 4.33Customer support - 4.46Functionality Pricing Available upon request Get Price ## Teladoc Health Pricing and Plans Teladoc Health has one plan. Teladoc is custom-priced. Teladoc Contact Vendor for Pricing Price depends on the insurance plan. Teladoc plan includes: - Expert Medical Opinion and Wellness Care - General Medical - Mental Health - Primary360 Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Teladoc Health pricing compare to alternatives? Explore how Teladoc Health's pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Teladoc Health2.5[(91)](https://www.softwareadvice.com/medical/teladoc-profile/reviews/) | Pricing available upon request | Not available | Not available | 2.3 | | [Doxy.me](https://www.softwareadvice.com/telemedicine/doxy-me-profile/)4.6[(1,227)](https://www.softwareadvice.com/telemedicine/doxy-me-profile/reviews/) | $29.00 /mo | Available | Available | 4.8 | | [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/)4.4[(860)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) | $23.00 /user/mo | Available | Available | 4.5 | | [Mend](https://www.softwareadvice.com/medical/mend-profile/)4.6[(920)](https://www.softwareadvice.com/medical/mend-profile/reviews/) | Pricing available upon request | Not available | Not available | 4.5 | | [Tebra](https://www.softwareadvice.com/medical/kareo-profile/)4.0[(1,392)](https://www.softwareadvice.com/medical/kareo-profile/reviews/) | Pricing available upon request | Available | Not available | 3.7 | Teladoc Health2.5[(91)](https://www.softwareadvice.com/medical/teladoc-profile/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 2.3 - [Doxy.me](https://www.softwareadvice.com/telemedicine/doxy-me-profile/)4.6[(1,227)](https://www.softwareadvice.com/telemedicine/doxy-me-profile/reviews/) * * * Starting price $29.00 /mo Free trial Available Free version Available Value For Money 4.8 - [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/)4.4[(860)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) * * * Starting price $23.00 /user/mo Free trial Available Free version Available Value For Money 4.5 - [Mend](https://www.softwareadvice.com/medical/mend-profile/)4.6[(920)](https://www.softwareadvice.com/medical/mend-profile/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 4.5 - [Tebra](https://www.softwareadvice.com/medical/kareo-profile/)4.0[(1,392)](https://www.softwareadvice.com/medical/kareo-profile/reviews/) * * * Starting price Pricing available upon request Free trial Available Free version Not available Value For Money 3.7 ## Teladoc Health Features - Popular features found in Telemedicine Appointment Management Billing & Invoicing Charting Confirmations/Reminders E-Prescribing HIPAA Compliant Multi-Provider Practice Online Forms Payment Processing Practice Management Self Service Portal Video Conferencing - More features of Teladoc Health API Appointment Scheduling Calendar Sync Commenting/Notes Conferencing Dashboard Data Import/Export EDI Electronic Payments Electronic Signature EMR/EHR File Sharing For Medical Purposes Formulary Management Healthcare Compliance Live Chat Medical Billing Messaging Mobile Access Mobile App Monitoring Device Integration Multi-Language Multi-Location On Call Scheduling One-to-One Messaging Online Refills Online Scheduling Patient Communications Patient Engagement Patient Portal Patient Questionnaires Patient Records Management Patient Scheduling Physician Management Prescription Management Records Management Reminders Remote Treatment Planning Scheduling Self Check-In/Check-Out SMS Messaging Softphone Telemedicine Two-Way Audio & Video Virtual Visits Virtual Waiting Room ## Teladoc Health User Reviews ## Teladoc Health customer ratings - Overall rating: 2.5/5 - Total reviews: 91 ### Rating distribution - 5 stars: 24 reviews (26%) - 4 stars: 10 reviews (11%) - 3 stars: 2 reviews (2%) - 2 stars: 5 reviews (5%) - 1 star: 50 reviews (55%) ### Secondary ratings - Ease of use: 2.9/5 - Value for money: 2.3/5 - Customer support: 2.3/5 - Functionality: 2.7/5 --- ### Absolutely horrible - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Absolutely horrible I tried teladoc to get some advice and health help about an ongoing cough and congestion I was dealing with. The provider was dismissive, rude, and in quite a hurry. When I expressed concern that he wasn't quite understanding what I was coming on the call for, he said "do you want the prescriptions or not?" I said, I guess so, and she hung up the call. I am disturbed by the level of disrespect he showed me In turn, also the disrespect shown by the teladoc health team in general. I opened a complaint and requested a refund which they refused. To pay $89 for a 3 minute video call where you're ignored and dismissed is absolutely horrible. Save your time and your money. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothin, there are absolutely no pros I have about this experience or this company. I will stay far away in the future. #### Cons Dismissive, rude, unhelpful. I would not recommend to my worst enemy. They are so harmful to people and uncaring. --- ### Great Service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: Self-Employed - Product usage: 1-3 years · monthly - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered I think Teladoc is a great service if you have a questions for a Doc or traveling and need basic prescriptions. Very easy to use and Doctor calls you back within an hour. Thanks #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and Doc cals you within an hour. I think this a great service for basic information, refills if traveling, all the Doctors have been very friendly and helpful. I would highly recommended Teladoc. #### Cons I've used Teladoc 4 times over the past year, each time it's been easy to use and schedule a call with a Doc. Doc call within an hour. --- ### THE At-Home Doc! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: 1-3 years · a few times a year - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I’ve used the Teledoc app for minor sickness issues that can be easily addressed over the phone or by video. Once setup, it’s easy to initiate a call with a doctor and they’ve always been kind and understanding...and fairly quick to call too! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Well the first thing I love is that it is now free with out insurance plan. That’s awesome and amazing! I also like that they have a quick response time. The app allows you to add photos if needed and you can even do a video chat with the doctor. #### Cons It takes a little effort to setup your account. My biggest irritation is when receiving calls from the doctor, it will come from an unlisted number. If your iPhone security is set to ignore calls from unlisted numbers it can seriously delay your call until you fix your settings. Otherwise, the app works really well! --- ### Teladoc Thoughts - Overall rating: 4/5 - Reviewer: Joery M. - Industry: Entertainment - Company size: 201-500 employees - Product usage: 3-5 years · monthly - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it can be a useful tool for employees if implemented correctly by leadership. Can be great for getting quick medical advice. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Teladoc Health is easy and accessible for all employees to use. It offers a good range of scheduling options to choose from. And it saves employees time on having to go in person. #### Cons Inconsistent quality of care depending on the provider and low record management. We've had employees mention it wasn't useful or were wrongfully diagnose. --- ### Convenient, Reliable, and Accessible. - Overall rating: 5/5 - Reviewer: Mustapha Ali A. - Industry: Higher Education - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered In total, I have had good encounters with Teladoc. It offers a simple-to-use and dependable pathway to remote healthcare access. It is wonderful for dermatology, general medical consultations, and mental health support. Particularly during busy periods, it is a useful resource for students or anyone who needs medical guidance without the annoyance of visiting an office. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Teladoc's access and simplicity of use are really valued by me. Particularly for non-urgent health issues, being a student with access to healthcare professionals practically is a great advantage. The consultations are very professional, brief, and enlightening; the process is straightforward. #### Cons One drawback is the limit of available services based on your area. Availability of particular specialties or services in some regions may be limited, and occasionally the wait time for particular appointments might be somewhat longer than anticipated. --- ### Don't trust Teladoc Health - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Professional Training & Coaching - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered I used Teladoc Health for a dermatology appointment and ran into significant issues with their platform and customer service. According to Teladoc’s policy, patients can send a follow-up message to their doctor within seven days, including additional questions or photos. When I tried to do this, the platform only allowed me to upload one photo, even though the initial submission had accepted multiple. In the follow-up message, I made it clear to the doctor that I was having trouble uploading the correct photos. I also called Customer Support immediately to figure out how to send the correct photos. While I was still on the phone with Support, the doctor closed my case, leaving me unable to provide the information needed for a proper diagnosis. Over the next several weeks I followed up multiple times with Teladoc. Support agents admitted the doctor was too hasty in closing the case, and told me my request would be escalated and that I would likely hear from a supervisor within a few days. No one ever contacted me. When I followed up again, my requests to either reopen the case with the doctor to get a correct diagnosis, to reschedule with another doctor at no charge, or to receive a refund were all denied. Teladoc also claimed they had emailed me updates, but no emails were ever received (I checked spam and junk). In the end, I paid $89 and never had the chance to get a meaningful medical opinion, and the Customer Service was truly disappointing. Teladoc had multiple chances to make it right and simply didn’t. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Unfortunately nothing. I was excited about the prospect of receiving a valid medical opinion quickly, but that didn't pan out. #### Cons Doctor closed case too early (which Teladoc Health admitted). I spent a total of 1.5 hours (over 3 calls) on the call with Customer Service and never got a resolution, and unfortunately wasted $89 for no diagnosis. --- ### Terrible Service - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Terrible service for online physician. The physician I was matched with was a surgeon and I was calling about a nasal infection. They never called me back and they cancelled the appointment without calling me. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros No pros. Nothing good to say about the software. #### Cons Can not message back if you have a problem online. Appointment was cancelled stating that they could not contact me, but I never received a phone call. You are charged immediately many hours before the call. --- ### My Doc Uses Teladoc - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: 1-3 years · a few times a year - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. No problems whatsoever and actually save time and money by not having to leave home to visit with my doctors #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was able to use this product as a consumer and have visited with a couple of my doctors using Teleadoc in the past year. #### Cons No cons whatsoever. I Will continue to use Teladoc to visit with my medical staff and doctors, on an as-needed basis. --- ### Teladoc is convenient - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: less than 1 year · monthly - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Easy to schedule appointments and very professional doctors. I like how it is now free without insurance which makes it accessible to more people. #### Cons Customer service is a little delayed and it takes a while to receive “forgot password” email which can be annoying if you’re in a rush --- ### Worst experience - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: less than 1 year · monthly - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Terrible service. Hope this isn’t future of healthcare! #### Cons Customer service, provider access is extremely limited --- Showing 1 - 10 of 91 Reviews [See All Reviews](https://www.softwareadvice.com/medical/teladoc-profile/reviews/) ## Teladoc Health Popular Comparisons [Doxy.me vs Teladoc Health](https://www.softwareadvice.com/telemedicine/doxy-me-profile/vs/teladoc/)[Carepatron vs Teladoc Health](https://www.softwareadvice.com/medical/care-patron-profile/vs/teladoc/)[Mend vs Teladoc Health](https://www.softwareadvice.com/medical/mend-profile/vs/teladoc/)[athenaOne vs Teladoc Health](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/vs/teladoc/)[SimplePractice vs Teladoc Health](https://www.softwareadvice.com/medical/simplepractice-profile/vs/teladoc/)[Epic vs Teladoc Health](https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/vs/teladoc/) [Compare All Alternatives](https://www.softwareadvice.com/medical/teladoc-profile/alternatives/) ## Other Top Recommended Telemedicine Software [athenaOne](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/) **3.8** (916) Recently recommended **14** times [CharmHealth](https://www.softwareadvice.com/medical/charmehr-profile/) **4.2** (153) Recently recommended **13** times [Ambiki](https://www.softwareadvice.com/product/527905-Ambiki/) **4.9** (14) Recently recommended **10** times [SecureVideo](https://www.softwareadvice.com/telemedicine/securevideo-profile/) **4.8** (26) Recently recommended **6** times Stuck Between Options? 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