All Teladoc Reviews
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Brother Bernard
Mental Health Care, 1 employee
Used more than 2 years
OVERALL RATING:
4
Reviewed April 2023
Good company but provider background makes a difference
Scott
Verified reviewer
Marketing and Advertising, 2-10 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
My Doc Uses Teladoc
No problems whatsoever and actually save time and money by not having to leave home to visit with my doctors
PROSI was able to use this product as a consumer and have visited with a couple of my doctors using Teleadoc in the past year.
CONSNo cons whatsoever. I Will continue to use Teladoc to visit with my medical staff and doctors, on an as-needed basis.
Anonymous
10,000+ employees
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed August 2020
Super Convenient
I had a very positive experience with Teladoc. I didn’t have to take off work for a basic ailment because Teladoc had me scheduled same day! The docs are professional and do the best they can within the setup. I’d recommend Teladoc for basic doctor needs.
PROSMy work insurance offers Teladoc and it is so incredibly convenient for the basics! The app is really easy to set up and walks you through everything. Scheduling appointments is easy and it’s fast! I was able to receive a call in about 15 minutes on more than one occasion. The docs were efficient. Totally beats going to the clinic for a minor issue that can be solved with a phone call.
CONSThe software itself is just fine. The only con is that it’s on the patient to know when to forego the program and actually go see a doctor, and if that isn’t done with good judgement, patient may have to be seen more than once. Not a fault of the program though. The program is very user friendly.
Nicole
Higher Education, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2021
Useless Garbage
I tried getting an excuse note (something they say they do) and: - spent one full day trying to use their phone appointments (which did not work,) - finally got someone on a video appointment but found out after the appointment, I couldn't open the file with my excuse note, - spent another full day making video appointments, only to have them canceled with no explanation - then finally had an extremely rude interaction with customer service saying my request couldn't be granted and that's why the providers were canceling on me. (Even though one of the providers was clearly able to do so) Honorable Mentions: - Downloading their useless app - Having to call up my phone provider to see if they were blocking calls only to have them tell me they weren't - The rude customer service rep AGREEING that the "no explanation cancelation" policy was a bad one and telling me nothing would be done about it. - Generally wasting two days of my life on a non-functional software
PROSAbsolutely nothing. Not a single redeeming quality.
CONS- You will wait no less than 2 hours for an appointment which the provider can then cancel with no explanation - The phone call appointments just don't work if you have an iPhone apparently - The phone app is unusable garbage that will kick you from your account if you're inactive for too long (and there's no option to stay signed in nor save your sign-in info) - Customer service will pretend to try to help you but they're incapable of solving anything - One customer service representative got very snarky with me, told me doctors were canceling on me and there was nothing I can do, then put me on hold as I was venting my frustration. (I don't remember who that guy was, but I hope he gets fired) - All around waste of time and resources; go literally anywhere else.
Andre
Retail, 501-1,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed November 2023
Fast. Easy. Reliable.
Ability to use it via the app or the website. Saves time, hassle, fuel, prevents spread of infection to others.
CONSNothing I've noticed yet to complain about.
Donnie
Government Administration, 1 employee
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2021
Poor service, poor communication, no access to my provider, unsolicited appointment cancellations
An absolute disgrace. Teladoc cancelled my appointments without cause or notification, teladoc does not allow me to be in contact with my provider, the app sends an abundance of daily spam and unsolicited communication via text, email, etc. that has nothing whatsoever to do with my treatment, and they are completely unresponsive and dismissive with their customer service. This app is awful, as is the administration of it.
PROSThis is the preferred tool for Blue Cross and Blue Shield for users, but there are so many issues I almost do not know where to start. The only thing I like is that I will never be using it again and that I can easily remember the name in order to tell people how disgracefully poor the app, and the administrators of this app, behave.
CONSThe app cancelled my appointments for no reason whatsoever, sends an obscene amount of useless span and unnecessary emails, texts, daily communication that have nothing at all to do with my treatment, the service does not allow me to be in touch with my medical provider, and the app is completely unresponsive to customer service issues. Complete and epic failure all around, and I am also cancelling my BCBS health coverage at the very next interval for the same reason due to the associated fact that, when I contacted BCBS about this issue, they then became combative with me about the problem. After nearly 25 years and tens of thousands of dollars in premiums paid with very few health claims over the years, BCBS had gone to the dogs. An absolute disgrace.
Reasons for switching to Teladoc
BCBS and the Teladoc app have both pushed me beyond my limits. The biggest issues being the failure to allow access to my provider and the cold cancellation of my appointments. That is just unacceptable, especially when those appointments were set and agreed upon by me and my provider.
Krystal
Accounting, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2021
Useless Dr [SENSITIVE CONTENT]
I made an appointment yesterday for a cough,stuffy nose and really bad ear ache (throbbing) I explained this to Dr.[SENSITIVE CONTENT]which she replied it sounds like a common cold so use a warm compress on your ear and it will help with the paid (I know what an ear infection feels like when I get one which my ear drum buss every time so i always try to catch it earlier. The Dr. told me there was nothing they can do and was there anything else she could help me with, I explained yes and i talked to her more, her response was "I cannot help you and order your a prescription for you at this time as this will heal on its own." I have been taking over the counter meds for this and its getting worse. I told her i was not happy with this visit that i wanted to speak with someone else. She said sorry Call back tomorrow have a great day. I call back this morning, which it was worse customer service than the Dr. The customer service supervisor was not professional at all and talked not professionally. I asked to speak with someone else because she was so rude and this lady told me is there anything i can help you with further I replied yes, I told her how I felt and she said I am sorry have a great day goodbye and hung up in my face.. So I schedule an appointment with my dr. go this morning and I do have a sinus infection and a double ear infection. I had to pay my copay twice in two days. I WANT A REFUND. If I do not get it i was just keep escalating this issue.
PROSNothing
CONSEverything
Brett
Internet, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed March 2022
Almost killed me
I used Teladoc on [SENSITIVE CONTENT] because I was experiencing sharp and unbearable pain in my stomach. The doctor, (name withheld at this time) diagnosed me with a stomach flu. I told him that this DID NOT FEEL LIKE A STOMACH FLU several times, and even told him it felt like bad food poisoning. he told me that it did not sound like food poisoning and it was a stomach bug that would last 72 hours. He told me to get bed rest, take some meds he prescribed for nausea, and if it didn't get better in 72 hours to go to the ER. 24 hours later I couldn't walk. My family carried me to the car and rushed me to the ER where they told me I was hours from dying. My appendix had ruptured and I was in septic shock. I was left with a baseball sized hole in my stomach. I was in the hospital for almost 2 weeks. I've had two surgeries now because of this, and a third scheduled for about a week from now. All of this because of a LAZY doctor who was more concerned with the number of patients he sees in a day rather than the quality of care he performed. My surgeon said that if I would have come in a day earlier, I would have had a two inch incision and been out of the hospital in a day. I am FURIOUS with this doctor and Teladoc... who refuses to fix the situation or even talk to me.
PROSI THOUGHT this would be a viable option for healthcare
CONSLazy diagnosis, in a hurry to get to the next call, not asking questions, and NOT LISTENING to what I was telling him about what I was feeling.
erni
Arts and Crafts, 1 employee
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
FUNCTIONALITY
2
Reviewed November 2019
"go see a doctor"
i was hoping for some more information beyond go see a doctor then getting hung up on, i thought this could be an alternative to emergency room but it what just a smaller waste of my time
PROSthe software worked at about 50%, i really wasnt worried about the software when i was having pains
CONSthey said they tried to rech me via text 3 times but that was not true at all as the appointment was for 10am and thats exactly when they sent the text
Parley
Education Management, 501-1,000 employees
Used monthly for less than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2020
No WAY I would recommend this service or company.
Horrible. It seems great at first but there is no follow through with Teledoc. They do nothing other than set appointments and try to cancel them after making patients wait for days.
PROSNone, it appears to be easy but that is just a facade.
CONSThe company cancels appointments and blows off customers regularly. They don't even do what the doctors agree to IF the 'visit' takes place. It is a total sham.
Marc
Education Management, 51-200 employees
Used less than 6 months
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
1
FUNCTIONALITY
4
Reviewed March 2020
Waste of Time and Money
Easy to navigate and get using. Testing the computer for compatibility worked well.
CONSDoes not provide the advertised service. Doctor charges you $45 and then sends you to the E.R. for poison ivy, an ailment the black-on-white claim they can deal with.
Joy
Non-Profit Organization Management, 51-200 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed July 2021
Teladoc Review
Teladoc was a benefit of my insurance plan. I used it a couple times when I had a sinus infection and bladder infection. It was nice to be able to see the doctor without having to go to the doctor, and the copay was also less for Teledoc. The doctors asked me questions about my symptoms and were able to diagnose my problems over the phone.
CONSI don't really enjoy talking on the phone. However, I felt sick enough that I needed to see a doctor, so I went ahead and made the calls.
Loren
Wholesale, 11-50 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed August 2021
Teledoc Review
Teledoc is a perfect solution for the times when you're not feeling well but do not necessarily need to visit a physician in person. As a result, there is a saved cost.
PROSThe health insurance through our employer offers Teledoc. The Teledoc app is simple to set up and provides clear instructions. Booking an appointment was fast and easy.
CONSNot a big issue, but there were additional steps to add my spouse who's covered on my plan. I am certain, though, that would be the case with any similar software.
Anonymous
201-500 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Easiest and most efficient medical care
It was very easy to use! I am a working mom and don’t always make time to take care of my needs. I was able to do this on my lunch break and have my prescriptions ready to pick up on my way home! The physician explained everything so well! I felt like I got more explanation than I have got at my last in person visits! This was so easy and the response times were so fast! My issue wasn’t urgent but they treated it like it was!
PROSIt is very easy to register and to make an appointment. Within an hour I had a prescription ready for pick up. The physician explained the diagnosis and medication efficiently and was very easy to understand medication and how to use. They also gave me a coupon for medication in case it cost a lot. This is an amazing service and I would recommend to anyone!
CONSI have found no negatives with this service!
mike
Construction, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2022
Worth a try to save time
Very favorable in fairness now, one time where tech can save time when used correctly and efficently
PROSSaves the hassle of making an appointment, travelling to Dr office, time wasted sitting on the paper sheet for up to an hour (not uncommon if Dr is busy ** despite having an appointment), gets to the point and get a 10 minute visit over in ten minutes , rather than 1 hr & 10 minutes
CONSThe video connection can be a bit IFFY on occasion and takes a few minutes to set up with the provider
Kacie
Hospital & Health Care, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2023
Awful system for the patient experience
The ONLY pro I have for the technology is the clinicians available.
CONSEverything else-- login is a nightmare, customer service, there isn't two way messaging, the lack of customizability, the length appointment scheduling for patients
Nezare
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2020
worst process I've ever seen.
terrible.
PROSabsolutely nothing, if you want shit service this is the place to go.
CONSdon't use, waste of time, you can wait a week and not get a single update on your requests. speak to a doctor immediately is a lie.
Jennifer
Medical Practice, 1 employee
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2021
Horrible!!!
OMG! So horrible, I am actually telling people not to use it. It was a bad experience and horrible Doctors.
PROSI hated everything about this. First, I couldn't schedule my son as a dependent. It turns out you have to logout to update. Then the Doctor was extremely rude and condescending. I would much rather use Baycare or my local urgent care instead of this company.
CONSEverything. Doctor was rude and set up was horrible. You have to log out each time to update. Overall, this was a waste of my time. I probably would have dealt with it, if the Doctor was pleasant.
Amanda
Medical Practice, 1 employee
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2018
Teladoc as an alternative to typical healthcare
I love the whole idea of Teladoc! To be able to have the opportunity to speak to a doctor, get a prescription filled on a weekend or at night, and the fact that I don’t have to drive when I’m feeling sick, make teladoc an incredible alternative to a visit to the doctors office.
CONSThe app is not very user friendly. It’s simple enough to make your appointment, but the app could use some work. It would be nice to see approximate wait times and to get easier notifications.
JAMIE
Motion Pictures and Film, 1 employee
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed May 2020
What do they get paid for?
Very disappointed. Stay out of medicine if you don't want to put out the effort to followup for your patients.
PROSEasy to get a "visit." Insurance covered all of it except....
CONSAbsolutely NO follow up on my issue of not getting my meds filled. I pleaded with Dr to call my insurance company to get preauths and she said maybe a "nurse" could call. What nurse??? The only reason I called is to get meds I have taken most of my life.
Thomas
Entertainment, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
4
FUNCTIONALITY
1
Reviewed July 2022
Absolutely Worthless
Terrible. I don't see how this can help in any way. A modern scam.
PROSCustomer service rep was sympathetic, although could not promise refund
CONSBasically this is a scam. I was advertised to call Teladoc for COVID treatment. Once on the call the doctor tried to rush me off in less than a minute and said there is nothing they can do and they can't prescribe any treatments over the phone. Actually seemed annoyed at my listing of symptoms and coughing fits. Actual quote from Doc when I complained, "I didn't do nothing, I told you to go see a doctor. That's something. Usually I just tell people there's nothing we can do and to rest."
Anonymous
51-200 employees
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2020
WASTE OF TIME
ease of website, and the idea of an online doctor is great. if you can see one!
CONSI waited an hour in the video chat waiting room and was never seen by a doctor. About 30 minutes of waiting, I called customer service which had a high volume of calls so I requested a call back. Still no call back and still waiting for the doctor.
Anonymous
501-1,000 employees
Used monthly for less than 6 months
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2023
SCAM - You can pay for no service
Aweufl experience, I usually never give reviews but I really feel scammed. Paid $75 for literally nothing. I now have to pay for another visit.
PROSThe product is easy to use but the service is bad
CONSI basically paid $75 for " Unfortunately, this would need an in-person appointment that you have to pay for separately" Waste of time and Money. And non-refundable after a call with the customer service
Anonymous
2-10 employees
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2022
SCAM & Terrible service
Terrible service, uninformative, scam
PROSThe lady didn't know what she was doing at all I was on hold for about 15 mins. She took my card info then put me on with a recorded line where I had to reenter my card info which made no sense. Afterword the doctor that called me said call back for a facetime and that's where they told me I didn't have an account and had to pay 75$ if I wanted to make another appointment
CONSI liked nothing about this experience. I thought wrong
Anonymous
2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2022
Don't waste your time
Easy to use & easy download from app store
CONSThe doctors was so super unconcerned & didn't listen and the diagnosis was totally off He never took time to even look at the upload home test kit!! I tried the meds he gave me, but didn't work...if he would have listened hr would have saw that I did have a YEAST INFECTION.
Reasons for switching to Teladoc
Prices