Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
3.0 / 5
Value for Money
2.5 / 5
Customer Support
2.5 / 5
Functionality
3.0 / 5
Pros
"The service is fairly easy to use. No complaints"
" this is a waste of money. They tell u to go to a doctor when thats obviously what your doing by calling them"
"It is very easy to create an account and be seen for minor health concerns. This was a huge time saver and Teladoc allowed me to get healthier, faster. "
Cons
"It would be nice to see the physician during communication even if we didn't want to be "seen." An in-app communication system would be great."
"they said they tried to rech me via text 3 times but that was not true at all as the appointment was for 10am and thats exactly when they sent the text"
"The doctor could not help me and suggested I went to urgent care. That is what I was trying to avoid by using teladoc. Super frustrating !"
Teladoc Reviews
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December 2019

Andrew from Blue Ridge Community Church
Company Size: 11-50 employees
Industry: Non-Profit Organization Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
THE At-Home Doc!
I’ve used the Teledoc app for minor sickness issues that can be easily addressed over the phone or by video. Once setup, it’s easy to initiate a call with a doctor and they’ve always been kind and understanding...and fairly quick to call too!
Pros
Well the first thing I love is that it is now free with out insurance plan. That’s awesome and amazing! I also like that they have a quick response time. The app allows you to add photos if needed and you can even do a video chat with the doctor.
Cons
It takes a little effort to setup your account. My biggest irritation is when receiving calls from the doctor, it will come from an unlisted number. If your iPhone security is set to ignore calls from unlisted numbers it can seriously delay your call until you fix your settings. Otherwise, the app works really well!
March 2021
Anonymous
Company Size: 501-1,000 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
March 2021
Access Excellent Care from Anywhere
Teladoc saves time. All medical providers I have seen are professional and I have received nothing less than stellar care from them. Even a prescription called right into my local pharmacy!
Pros
This was the easiest tool I've ever used for access to reliable healthcare. From downloading the app to my first doctor visit was everything was simple and FAST. And of course, accurate.
Cons
The moon inconvenience, and it was minor, was the few extra steps to get my children signed up on the account as well (they're in their teens so I understand that Teladoc needed their input as well).
March 2021
Donnie from Government Administration
Company Size: 1 employee
Industry: Government Administration
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
March 2021
Poor service, poor communication, no access to my provider, unsolicited appointment cancellations
An absolute disgrace. Teladoc cancelled my appointments without cause or notification, teladoc does not allow me to be in contact with my provider, the app sends an abundance of daily spam and unsolicited communication via text, email, etc. that has nothing whatsoever to do with my treatment, and they are completely unresponsive and dismissive with their customer service. This app is awful, as is the administration of it.
Pros
This is the preferred tool for Blue Cross and Blue Shield for users, but there are so many issues I almost do not know where to start. The only thing I like is that I will never be using it again and that I can easily remember the name in order to tell people how disgracefully poor the app, and the administrators of this app, behave.
Cons
The app cancelled my appointments for no reason whatsoever, sends an obscene amount of useless span and unnecessary emails, texts, daily communication that have nothing at all to do with my treatment, the service does not allow me to be in touch with my medical provider, and the app is completely unresponsive to customer service issues. Complete and epic failure all around, and I am also cancelling my BCBS health coverage at the very next interval for the same reason due to the associated fact that, when I contacted BCBS about this issue, they then became combative with me about the problem. After nearly 25 years and tens of thousands of dollars in premiums paid with very few health claims over the years, BCBS had gone to the dogs. An absolute disgrace.
Reasons for Switching to Teladoc
BCBS and the Teladoc app have both pushed me beyond my limits. The biggest issues being the failure to allow access to my provider and the cold cancellation of my appointments. That is just unacceptable, especially when those appointments were set and agreed upon by me and my provider.
March 2021
Scott from Corporate Marketing Team
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2021
My Doc Uses Teladoc
No problems whatsoever and actually save time and money by not having to leave home to visit with my doctors
Pros
I was able to use this product as a consumer and have visited with a couple of my doctors using Teleadoc in the past year.
Cons
No cons whatsoever. I Will continue to use Teladoc to visit with my medical staff and doctors, on an as-needed basis.
February 2021
Anonymous
Company Size: 51-200 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Customer support
4.0
Functionality
5.0
February 2021
Remote Health Assessments
From the get-go my experience with Teladoc was a positive one. Highly professional doctors. Easy to use application. What more could you ask for?
Pros
Teladoc is fairly straight forward to use. Requesting an appointment is as simple as entering a few details about your request, choosing a timeframe, and how you'd like to be contacted. The doctors are highly professional and helpful.
Cons
If you forget your password or are otherwise unable to login to your account it can be a frustrating experience to reset it. Sometimes the automated emails don't arrive until days later, or sometimes not at all.
July 2019
Timothy from Quantum
Company Size: 501-1,000 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
July 2019
Would only use if you have no other choice.
Not bad to terrible. The doctors dont really care, they may answer quickly, but their lack of empathy and urgency is baffling. That, along with the inability to carry over information will make me think twice next year when its time to pick insurance.
Pros
Sometimes they get back to right away, other times youre left waiting.
Cons
You information doesnt follow your login. I had an issue where I needed to have someone look at something but my phone was being repaired, when I signed in on another phone, after all the verification I had to fill it all of my medical history again. Such a waste of time.
January 2021
Anonymous
Company Size: 2-10 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
January 2021
50/50 on the doctors. 0/100 on the Customer Service
A complete waste of time an money for me.
Pros
It was fast, and the first visit I had was with a woman that listened, addressed my concerns, and made quick work of my apt. (it was the second one that went bad)
Cons
Second appointment lasted 5x longer than the first. Most of it I spent trying to correct the doctor that wasn't letting me finish talking about the info he could have read in my teledoc medical history but didn't. The rest of the appointment was just trying to get off the phone with him after he said he could do nothign for me and I had to go in person. Customer support is really bad. I called to report the apt and request a refund. They refused the refund despite continually apologizing for the terrible quality of the visit and saying that because I agreed to the copay before I was responsible. So, in conclusion they don't take responsibility for their doctors. If I had just listened to the doctor on the second appointment instead of realizing his error and correcting them, if would have resulted in overmedicating the issue.
March 2020
jolanda from miamiresin llc
Company Size: 1 employee
Industry: Construction
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
4.0
Functionality
3.0
March 2020
totally wrong diagnosis
After describing my symptoms to a hasty doctor I was diagnosed with a flu. I tried to tell him that I had flu many times in my life and I knew how it felt, this time it didn't feel like a flu. No sneezing, no cough, no soar throat, just fever, chills, and strong lower back pain. He even got a little annoyed that I disagreed with him and cut me short prescribing me a flu medicine and Tylenol for the fever. I did take the first dose and it didn't help whatsoever. Second dose, still pain and high fever. The following day I went to the emergency room where I was diagnosed with kidney infection. I can understand that it's not easy to make an accurate diagnose over the phone, but my symptoms were so clearly not a flu. If you google my condition first thing you find is kidney infection. Shouldn't a doctor know?? The fact that I waited over 24 h before going to emergency because I was reassured it was just a flu, nearly cost me my life, as the infection spread to my blood, and that's no joke. I ended up being hospitalized for 4 days and I'm still recovering now. This service didn't work for me and I really don't know which conditions could be safely diagnosed without taking blood pressure and running tests. Never going to use it again, not worth gambling with my health.
Pros
software is ok, easy to use, customer service is helpful.
Cons
hard to set up your account, it kept crushing and I had to call customer service for help.
March 2021
rob from Health, Wellness and Fitness
Company Size: 1 employee
Industry: Chemicals
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
1.0
March 2021
my experience
never will use again terrible doc terrible service
Pros
easy to use very quick not expensive. easy to find and sign in from my device
Cons
didnt make a diagnosis didnt spend time didnt call any medicines in thought it was a scam, he just said to go get checked out
March 2021
Brian from Medical Practice
Company Size: 5,001-10,000 employees
Industry: Medical Practice
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
March 2021
I like money
Pros
I like money and patients give me money for the headaches we provide. I was thinking about changing our name to headache-a-doc but that wouldn't be as easy to text.
Cons
It took too long to develop and the patients ask too many questions. When I hang up on them I blame it on bad cell phone service, oops four hundredth time today. I also don't like that customers give me bad reviews. I wish I could screen out the ones who have expectations before they even come online.
August 2020
Anonymous
Company Size: 10,000+ employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
August 2020
Super Convenient
I had a very positive experience with Teladoc. I didn’t have to take off work for a basic ailment because Teladoc had me scheduled same day! The docs are professional and do the best they can within the setup. I’d recommend Teladoc for basic doctor needs.
Pros
My work insurance offers Teladoc and it is so incredibly convenient for the basics! The app is really easy to set up and walks you through everything. Scheduling appointments is easy and it’s fast! I was able to receive a call in about 15 minutes on more than one occasion. The docs were efficient. Totally beats going to the clinic for a minor issue that can be solved with a phone call.
Cons
The software itself is just fine. The only con is that it’s on the patient to know when to forego the program and actually go see a doctor, and if that isn’t done with good judgement, patient may have to be seen more than once. Not a fault of the program though. The program is very user friendly.
January 2020
michele from sacred heart university
Company Size: 501-1,000 employees
Industry: Food & Beverages
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
January 2020
works pretty well
convenient for a quick easy script like im sure would be great for pink eye or a rash or decongestant or something small.
Pros
not too hard to set up and use, if you have insurance the copay can be less than your standard office visit.
Cons
no way of getting tests. the care is a bit limited. if you need a test, then I bet you have to pay twice
November 2019
erni from Erni
Company Size: 1 employee
Industry: Arts and Crafts
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Functionality
2.0
November 2019
"go see a doctor"
i was hoping for some more information beyond go see a doctor then getting hung up on, i thought this could be an alternative to emergency room but it what just a smaller waste of my time
Pros
the software worked at about 50%, i really wasnt worried about the software when i was having pains
Cons
they said they tried to rech me via text 3 times but that was not true at all as the appointment was for 10am and thats exactly when they sent the text
February 2020
Anonymous
Company Size: 201-500 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Easiest and most efficient medical care
It was very easy to use! I am a working mom and don’t always make time to take care of my needs. I was able to do this on my lunch break and have my prescriptions ready to pick up on my way home! The physician explained everything so well! I felt like I got more explanation than I have got at my last in person visits! This was so easy and the response times were so fast! My issue wasn’t urgent but they treated it like it was!
Pros
It is very easy to register and to make an appointment. Within an hour I had a prescription ready for pick up. The physician explained the diagnosis and medication efficiently and was very easy to understand medication and how to use. They also gave me a coupon for medication in case it cost a lot. This is an amazing service and I would recommend to anyone!
Cons
I have found no negatives with this service!
January 2021
Ruby from CVS PHARMACY
Company Size: 10,000+ employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
January 2021
The best telemedicine app
Pros
This is the app to go for if you want a quick medical advice for minor ailments or refill of maintenance prescriptions. My insurance covers this service so it is super convenient. The app is easy to use and very reliable
Cons
One time, one of the prescriptions was sent incorrectly. I tried to contact the service again but could not be reconnected
September 2019
Anonymous
Company Size: 1 employee
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
User Interface Excellence
I was skeptical when I began using it, but it was so easy, I'm more likey to seek help sooner.
Pros
As a user with multiple kids, I can believe how easy it is to use this app. if one of the kids is sick in the middle of the night, I can have someone helping me within a half-hour at the most and all of their health info is there so I don't need to remember medications, etc.
Cons
It would be nice to see the physician during communication even if we didn't want to be "seen." An in-app communication system would be great.
March 2020
Parley from KP
Company Size: 501-1,000 employees
Industry: Education Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
March 2020
No WAY I would recommend this service or company.
Horrible. It seems great at first but there is no follow through with Teledoc. They do nothing other than set appointments and try to cancel them after making patients wait for days.
Pros
None, it appears to be easy but that is just a facade.
Cons
The company cancels appointments and blows off customers regularly. They don't even do what the doctors agree to IF the 'visit' takes place. It is a total sham.
October 2020
Quyen from Mechanical or Industrial Engineering
Company Size: 10,000+ employees
Industry: Mechanical or Industrial Engineering
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
October 2020
Horrible. Do not use Teladoc
I am very dissatisfied with Teladoc. They took my $ and did not provide the service I was asking for. Now they have deleted my account and I can't login in to retrieve what they said to provide to my primary doctor. I needed a prescription for a very safe simple medication (Nizoral) I was using. I thought that I would try Teladoc since it seems to be quick and I need no appointment. It is hard to see my primary doctor now since due to COVID. They took my $ and said I don't need to drug, but instead give me a recommendation to go buy an OTC drug. I've used Nizoral many times before and it's very safe to use. I made a mistake by using Teladoc. I will surely spread the word about this horrible scam.
Pros
Absolutely Nothing. This company is a scam.
Cons
I am very dissatisfied with Teladoc. They took my $ and did not provide the service I was asking for. Now they have deleted my account and I can't login in to retrieve what they said to provide to my primary doctor. I will surely spread the word about this horrible scam.
July 2020
Heather from Fabri-Kal
Company Size: 501-1,000 employees
Industry: Packaging and Containers
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
July 2020
Was pleasantly surprised!
Great! I will definitely use them again for basic stuff.
Pros
Was the first time ever using a virtual doctor. My daughter had an ear infection and I figured it was a good time to try it out. The doctor called very quickly and confirmed she had swimmers ear and called in a prescription.
Cons
Because the service was through my husbands insurance I wasn’t able to setup the account for my kids so that was a pain but customer support was great and she explained that his company had it set that way.
February 2018
Amanda from Rockwall ISD
Company Size: 1 employee
Industry: Medical Practice
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Functionality
5.0
February 2018
Teladoc as an alternative to typical healthcare
Pros
I love the whole idea of Teladoc! To be able to have the opportunity to speak to a doctor, get a prescription filled on a weekend or at night, and the fact that I don’t have to drive when I’m feeling sick, make teladoc an incredible alternative to a visit to the doctors office.
Cons
The app is not very user friendly. It’s simple enough to make your appointment, but the app could use some work. It would be nice to see approximate wait times and to get easier notifications.
January 2021
Kara from Pearle Vision
Company Size: 51-200 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
January 2021
Not worth your time and effort.
0 out of 10.
Pros
I like nothing about teladoc, I will never use again nor recommend.
Cons
The doctor could not help me and suggested I went to urgent care. That is what I was trying to avoid by using teladoc. Super frustrating !
November 2019
Megan from FLVS
Company Size: 501-1,000 employees
Industry: Education Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
November 2019
Easy & Efficient
Overall, this is a great solution for busy people who need to treat minor health concerns quickly.
Pros
It is very easy to create an account and be seen for minor health concerns. This was a huge time saver and Teladoc allowed me to get healthier, faster.
Cons
I do not have any cons to report about this software. I look forward to using this as much as I can in place of my regular doctor.
May 2020
Nezare from trueface
Company Size: 2-10 employees
Industry: Computer Software
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
May 2020
worst process I've ever seen.
terrible.
Pros
absolutely nothing, if you want shit service this is the place to go.
Cons
don't use, waste of time, you can wait a week and not get a single update on your requests. speak to a doctor immediately is a lie.
June 2020
shelby from biglots
Company Size: 5,001-10,000 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
June 2020
waste of money
when I called for a refund after being told by a doctor to go to a doctor they said no because I talked to the doctor.
Pros
this is a waste of money. They tell u to go to a doctor when thats obviously what your doing by calling them
Cons
The doctor took my call and told me i could be suffering from something major or something minor and should go to the doctor. Which I obviously already knew from Google which told me that for free. I was trying to go to a doctor which is why i paid 45 dollars for the call. I did not get told any new information this is a joke
Reasons for Switching to Teladoc
new insurance but I will be switching back
April 2021
Jennifer from None
Company Size: 1 employee
Industry: Medical Practice
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
April 2021
Horrible!!!
OMG! So horrible, I am actually telling people not to use it. It was a bad experience and horrible Doctors.
Pros
I hated everything about this. First, I couldn't schedule my son as a dependent. It turns out you have to logout to update. Then the Doctor was extremely rude and condescending. I would much rather use Baycare or my local urgent care instead of this company.
Cons
Everything. Doctor was rude and set up was horrible. You have to log out each time to update. Overall, this was a waste of my time. I probably would have dealt with it, if the Doctor was pleasant.
February 2020
Anonymous
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
February 2020
WASTE OF TIME
Pros
ease of website, and the idea of an online doctor is great. if you can see one!
Cons
I waited an hour in the video chat waiting room and was never seen by a doctor. About 30 minutes of waiting, I called customer service which had a high volume of calls so I requested a call back. Still no call back and still waiting for the doctor.
March 2020
Marc from LYON College
Company Size: 51-200 employees
Industry: Education Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
1.0
Functionality
4.0
March 2020
Waste of Time and Money
Pros
Easy to navigate and get using. Testing the computer for compatibility worked well.
Cons
Does not provide the advertised service. Doctor charges you $45 and then sends you to the E.R. for poison ivy, an ailment the black-on-white claim they can deal with.
May 2020
JAMIE from Media
Company Size: 1 employee
Industry: Motion Pictures and Film
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
May 2020
What do they get paid for?
Very disappointed. Stay out of medicine if you don't want to put out the effort to followup for your patients.
Pros
Easy to get a "visit." Insurance covered all of it except....
Cons
Absolutely NO follow up on my issue of not getting my meds filled. I pleaded with Dr to call my insurance company to get preauths and she said maybe a "nurse" could call. What nurse??? The only reason I called is to get meds I have taken most of my life.
May 2020
Timothy from Albany Engineered Composites
Company Size: 1,001-5,000 employees
Industry: Airlines/Aviation
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
May 2020
Unable to start
Disappointed
Pros
The amount of time spent before they were able to finish and end the call was beyond my expectations.
Cons
Unable to log in/create a username. Upon trying to contact customer service to figure out what is wrong, I was hung up on before getting anywhere. Not sure if it was problem on their end but I was not called back, so I'm assuming intensional.
March 2020
Jeremy from JR Tests
Company Size: 1 employee
Industry: Staffing and Recruiting
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Customer support
1.0
Functionality
1.0
March 2020
I waited for 3 days without an appointment during COVID-19
worst company ever.
Pros
None. I didn't like this software. It was awful
Cons
I had to wait for 3 days for them to even contact me. Then they asked me if I still wanted to be on a waiting list. I couldn't get any doctor to see me so this was my best chance of getting my COVID symptoms evaluated, but turns out they ddidn't have time to see me either
November 2020
Kris from ATC
Company Size: 2-10 employees
Industry: Education Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
4.0
November 2020
Pre-pay for services not offered
Teladoc forces patients to pay first before they reveal if they even treat the Tela-med treatable ailment (bait and switch). Completely shady.
Pros
The service is fairly easy to use. No complaints
Cons
The issue with Teladoc is bad patient care and shady business practices. The software works well.
February 2020
Tim from Grand Rounds
Company Size: 501-1,000 employees
Industry: Hospital & Health Care
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Easy To Connect
Teladoc is a fast and convenient way to connect to simple healthcare.
Pros
The navigation was easy for patient use. The instructions were clear. The app design was efficient.
Cons
The variety of clinicians could use improving. This is more a matter of company development. Otherwise, the software worked great!