--- title: "Therabill Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Therabill. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Therabill is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/therabill-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Therapy Software](https://www.softwareadvice.com/mental-health/therapy-comparison/) / [Therabill](https://www.softwareadvice.com/medical/therabill-profile/) / Therabill Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/therabill-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/therabill-profile/alternatives/) # Therabill User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 80 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 4.0/5 - Value for money: 3.2/5 - Functionality: 3.7/5 ### Rating distribution - 5 stars: 50 reviews (63%) - 4 stars: 13 reviews (16%) - 3 stars: 6 reviews (8%) - 2 stars: 5 reviews (6%) - 1 star: 6 reviews (8%) ### Most mentioned pros - Overall it is a good EMR system but there are more user friendly options - Ease of Use, Relatively Inexpensive, Helps with Changes to Insurance Guidelines, Customer Support - great love how easy to navigate around the whole site easy to enter new providers and insurance , easy to post the payments ,the statements have all the information needed for the patient to understand the balance ### Most mentioned cons - I don't like that it is separate from my EMR. If a patients insurance information was entered incorrectly originally within the WebPT EMR and it crosses over to Therabill it was just stuck. - These areas are not as easy to navigate even with the tutorials. - Wasn't able to bill/submit charges for almost 3 months due to communication errors between software. ## Therabill customer reviews Showing reviews 1-25 of 80 (page 1). ### Just needs a few fixes - Overall rating: 5/5 - Reviewer: Nuha H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's a wonderful resource however requires a great deal of practice and guidance on how to navigate the steps of billing and understanding the what and why of what I'm doing. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros - Amazing that a lot of the work is done for you and system is already in place and automatically populates all the info you need, and with just the click of a button you can bill out your claims. - Love that it's connected directly to my documentation system. - Customer service is good and knowledgable - Very helpful resources, especially knowledge videos! #### Cons - I wish there was a lot more specific guidance during the onboarding call with how to use the system (for ex: I was supposed to receive another call to continue training however still haven't had the opportunity to complete the training despite already being at the point of needing it and unsure of how to proceed) - Customer service is great however I feel like no one is really going over the basics of Therabill and what everything means, especially for someone who is so new to the system and billing in general. --- ### A User Friendly System - Overall rating: 5/5 - Reviewer: Tameka A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered I really did like the Therabill system overall. It is very functional in many ways. It is top notch with the A/R and revenue portions. Posting payments, printing paper claims and account reconciliation and easy with this system. They do have a long way to go with claims correction and rebilling. These areas are not as easy to navigate even with the tutorials. I will say I only had great experience with the customer service team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Therabill is very user friendly. The system comes with tutorials as well as built in video guides if you need a little help when completing tasks. Posting payments for ERA's is super easy and will decrease your posting time dramatically if you are manually posting payments. They have really done a great job with the making sure you stay on the right track when utilizing the system. #### Cons The aspect I liked least about the Therabill system is that it is a stand alone system. I don't like that it is separate from my EMR. If a patients insurance information was entered incorrectly originally within the WebPT EMR and it crosses over to Therabill it was just stuck. No matter how many times it was corrected in both systems it would continue to attach to the wrong insurance carrier. Also any breakdown in the WebPT system to link and upload claims for billing would STOP your billing process. It is also inconvenient if the biller needs to review therapy notes. This requires you to log into the EMR system to pull all other information needed. These systems should be one. --- ### works great in conjunction with webpt - Overall rating: 5/5 - Reviewer: Radhika B. - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how it is interconnected with my webpt software and makes billing easy with the click of a button. #### Cons My Medicare ERA does not automatically get put in therabill. I have to do it manually by hand which is time consuming. --- ### Therabill is so easy to use - Overall rating: 5/5 - Reviewer: irene c. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered great love how easy to navigate around the whole site easy to enter new providers and insurance , easy to post the payments ,the statements have all the information needed for the patient to understand the balance #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros it is fast to look up any new insurance and the payor id , all the payments are so easy to post onto the account and the copays are don't automatically . I love the customer service and response time is great fast and easy to use the chat option now #### Cons hard to find the answer to the error message when the claims are rejected --- ### Made my life 1000x easier - Overall rating: 5/5 - Reviewer: Meg C. - Product usage: Used unspecified for unspecified - Reviewed: December 2011 - Review source details: This review was submitted organically. No incentive was offered I was so relieved to find Therabill. I tried the state's free system and found it complicated and lacking with some services I wanted. I have also used other online billing services that were often flawed and had terrible customer support. I LOVE the ease of Therabill and the excellent support I receive if I ever have a question or issue. Which is very infrequent due to the detailed FAQ section. I really appreciate that the site is always changing and expanding to meet our needs. I know a lot of care and work are put in to maintaining it's success. This site has everything I could ask for in a billing system and so much more. I can get my billing done in a matter or minutes. I recommend Therabill to anyone who is doing their own billing or as a company. It is well worth the small monthly fee! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Great customer support, Very detailed program, meets all my needs, love the section where we can send our bills back to the invoicing area, Fast turn around with payments from ins. companies, I like being able to re-activate clients if I need to, the recurring clients section in a must, automatic insurance card from the state is very helpful. #### Cons I would say I do not use all the features on the site but that is only because I don't need them at this point. I don't add new clients that often but always stumble over doing so. The ins. card name (not the company but what to "call it?") is one I never seem to know what to do with. It always works out somehow but think it could be a bit more clear. #### Vendor response Hi Meg, I agree with the what you say about the "credit card title". I am going to make the credit card title a non-required field soon. However, here is a brief explanation of what it is. It is really just a way for you to title the insurance card in any way you want. Think of it is a free style note. The title is displayed to you when you go to create an insurance claim, therefore, you can put anything in it that will help you at that point. The main reason behind it is because sometimes an insurance company may accept electronic claims through a third party (with a different name). For example, the insurance company name on the physical insurance card you receive from the client might be "Acme Insurance". But they accept claims through "XYZ Corporation". You would have to choose XYZ Corporation as the insurance company (who to route the claim to), but you could title it "XZY Corporation" to match what is on the insurance card. Replied December 2011 --- ### Lacking in features - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Poor- we will be switching EHR for a software that has more features. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Easy learning curve. Straightforward to learn how to schedule and chart notes. Clean dashboard that is not overly cluttered #### Cons Does not have features available for prescribers. No patient portal. Unable to copy forward while notes makes charting cumbersome. Non existent customer services. --- ### Terrible customer service, DO NOT USE THERABILL IF YOU WANT TO EXPAND AND GROW!! - Overall rating: 1/5 - Reviewer: Susan G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Terrible customer service! Every time we called for the scheduling color issue, we were told it would be escalated to a "Tier 2" request and this went on for over 6 months. Finally, when I called as the [SENSITIVE CONTENT] to demand something needs to happen, I was told that not every customer has this issue (but [SENSITIVE CONTENT] did admit that it has been "going on for years!"), so it is not important enough for them to correct the problem. I have been a customer since 2013 and they don't care so I am forced to find a better EMR. WARNING: DO NOT USE THERABILL IF YOU WANT TO GROW AND EXPAND! #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I have been a customer since 2013. Billing is easy. #### Cons With growth and adding admin and therapists, unable to change colors of 14 therapists for scheduling purposes, making most of them a dark black color, so scheduling is near impossible. This has progressively gotten worse with growth since beginning in 2013. --- ### Therabill makes your life easier! - Overall rating: 4/5 - Reviewer: Muhammad R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ease of use, fast and responsive system which populates all the necessary information with a simple click. Filters also make life easier. Detailed FAQ section which answers majority of questions. #### Cons More interaction with support time and training, the application can be quitd complex at times. This becomes difficult when you need to customise things beyond basic billing. --- ### TheraBill - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It coordinates with our EMR (WebPT) so we can accurately bill, quickly. The tutorials are great and really helpful, too. Moderately intuitive but it takes awhile to figure things out. #### Cons Sometimes insurances don't always upload correctly from WebPT to Therabill so changes need to be made. But overall, the transition is relatively smooth most of the time. --- ### Very Pleased! - Overall rating: 5/5 - Reviewer: Denise G. - Product usage: Used unspecified for unspecified - Reviewed: September 2013 - Review source details: This review was submitted organically. No incentive was offered For years I have been using a different practice management product that required I export to a claims processing service. Recently I decided to look for a product that was web-based and would include the billing feature without exporting. I researched and selected a different product to begin using the last week in August with the plan of discontinuing the old system at the first week in September. Well, after 4 days with that product, I began looking again and found Therabill. Within 3 days we were up and running because the software is intuitive and has great video training support as well. Besides the ease of use, it is incredibly flexible. Lack of flexibility was why I aborted on the first program I selected. We are still in the free trial period and love it! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Angela L.'s review - Overall rating: 5/5 - Reviewer: Angela L. - Product usage: Used unspecified for unspecified - Reviewed: April 2013 - Review source details: This review was submitted organically. No incentive was offered I'm a speech-language pathologist and a sole proprietor. I have around 10 clients that I see privately in addition to working for another agency. Before Therabill, I was keeping track of everything by pen and paper along with Google calendar. Therabill is great because it has all the features I was looking for in one product. I've been using it for a year now and can't say enough great things about it! I can submit all of my insurance claims through here. It keeps electronic files for my clients (current and discharged) where I can write daily SOAP notes and upload evaluation reports that I've written on Microsoft Word. The calendar syncs with Google calendars and helps keep track of my sessions with clients, lets me add in other events (I add in the clients from my other job onto the calendar so I don't double book), and automatically sends email reminders to clients about their upcoming appointments. It's very user-friendly and all web-based so you can access it anywhere you have an internet connection. Customer support has always promptly responded to my emails and questions and fixed any problems within 24 hours. The online help videos and webinars are actually helpful and worth the time to learn about all of the features that Therabill has to offer. I highly recommend this product for any allied health care professional to help keep their billing and medical records organized and easily accessible. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Perfect for our Practice - Overall rating: 5/5 - Reviewer: Travis S. - Industry: Mental Health Care - Product usage: Used unspecified for more than 2 years - Reviewed: May 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love our experience with Therabill. New features and updates are always rolling out that enhance the billing, scheduling, and practice management experience. The custom reports feature is crucial for our practice for payroll purposes. Billing is a breeze and we also love the integrated ERA feature! #### Cons The only negative we could think of is the frequency of feature updates, which is not a bad thing, but that something is a bit different every week or so. It is easy to adjust to the changes, however, and use of them are well documented by the vendor. --- ### Therabill is pretty solid so far - Overall rating: 4/5 - Reviewer: Erick W. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Glad we have this as product, it's definitely a time saver when there are many other tasks demanding time as we establish a practice. The knowledge base videos are very helpful when you need to find answers on your own #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The system is fairly intuitive and user friendly. We've used it sporadically for the first couple months but are now using it more consistently and getting better acquainted. The processes are fairly fluid and easy to remember unless you make some manual entry errors. #### Cons Front end training was pretty minimal. Sometimes customer service can lag but they're generally responsive & willing to take time to work through things with you on the phone. If you make manual entry errors it can take several steps with customer service guidance to get things cleaned up. --- ### Therabill billing website is the best out there. - Overall rating: 5/5 - Reviewer: April A. - Product usage: Used unspecified for unspecified - Reviewed: January 2012 - Review source details: This review was submitted organically. No incentive was offered I would recommend Therabill to anyone who needs to bill insurance companies for services. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Therabill website gives me the ability to bill insurance companies for services provided, keep track of what has been paid, print out statements for clients who pay out-of-pocket, schedule appointments, write client notes and many other things that I have not yet explored. Therabill offers technical support like no other site. The IT guy will get back to me within 15-30 minutes if I have a question or problem. They go above and beyond and they truly care about the people who use the website. They are continually updating the site and adding improvements and new options. You can't go wrong with this web site, it makes billing a pleasure. Therapists who work for me find it very beneficial for maintaining their schedules, and it was easy to train them on how to use the website. #### Cons No cons, that I have found. --- ### Great Combination Billing Software with WebPT - Overall rating: 4/5 - Reviewer: Uzma H. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, a very convenient software if you have WebPT #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I like that I can write notes on WebPT and it automatically gets put into therabill and I am able to bill in 5-10 m inutes #### Cons When you make a mistake, it can be complicated to figure out what to do to fix it and sometimes the call back support can take a while to get back to you. --- ### 100% satisfied! - Overall rating: 4.5/5 - Reviewer: Phaedra A. - Industry: Medical Practice - Product usage: Used unspecified for more than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3.5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros You can use it anywhere; at home in the clinic or on the go. It is very simple to use; and customer service is fantastic. They reply fast to all inquiries. I love the goal bank; once you have written a goal you can find it and edit it easily to use for another kid. #### Cons Just wish it wasn't as expensive, compared to other's. --- ### Channa B.'s review - Overall rating: 5/5 - Reviewer: Channa B. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: August 2013 - Review source details: This review was submitted organically. No incentive was offered I have had a private practice for 6 years and have outsourced my billing. We decided to attempt to bring our billing in house, and Therabill has made the transition successful. The product is intuitive and user friendly. We love that it incorporates all aspects of our jobs; scheduling, data base, billing and reminder calls. We are looking forward to learning more about the documentation features that are available. The tutorials are comprehensive and helpful. The staff have been more than helpful and caring with questions about our set-up. One more benefit to using Therabill is the amount of time our clinicians and front office staff are saving with the seamless functionality of the program. Thanks for a great product!! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### The people at Therabill are incredible! - Overall rating: 5/5 - Reviewer: Anastasia I. - Industry: Medical Practice - Product usage: Used unspecified for less than 6 months - Reviewed: February 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros They have incredible customer service! When we signed up with them, we were on the phone several times a day. Their representatives knew us by names and were always courteous and extremely helpful. And there were no wait time to talk to a human being - never! I also like how intuitive the software is for a therapist to use; there are several things that we are still learning, but everything works for our small practice so far. #### Cons Nothing really. They listen to suggestions and always try to find best way to answer your inquiry. Figuring out the financial reports was a bit tricky, but this is more because we are therapists not accountants. Still, there are a few things in the reports I would like to change like calculating payments coming from different sources in order to pay biller vs therapists. --- ### Affordable, Fully featured Mental Health Practice Management - Overall rating: 5/5 - Reviewer: Travis S. - Product usage: Used unspecified for unspecified - Reviewed: September 2012 - Review source details: This review was submitted organically. No incentive was offered Our practice was looking for an all in one, billing/ scheduling/ practice management system. We currently have 12 providers and plan on continuing to grow. We found Therabill and liked it immediately. After the demonstration that Joe gave us, we only liked it more. It is affordable and feature rich, and has everything that we were looking for. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros - Fully featured billing and practice management system. - With frequent updates and maintenance, Therabill just keeps getting better. - A+ customer support. E-mails are frequently answered with in an hour or less. - Easy import and transition from old software. #### Cons Currently, none whatsoever. --- ### Therabill Review - Overall rating: 5/5 - Reviewer: Holly W. - Product usage: Used unspecified for unspecified - Reviewed: December 2011 - Review source details: This review was submitted organically. No incentive was offered Highly recommended!! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Wonderful product for all therapists and billing specialists. I am a therapist who knew next to nothing about billing when I started. Not only did Therabill help walk me through getting the billing completed, but I've actually learned quite a lot about the billing process as well. New features are continuously being added. I'm very thankful for the person that turned my attention to Therabill when I started working independently. #### Cons I honestly can't think of any. --- ### Therabill needs,to reinvent themselves for better market share - Overall rating: 4/5 - Reviewer: Jodi L. - Industry: Mental Health Care - Product usage: Used unspecified for less than 12 months - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like the integrated capacity of this software. All aspects of the software work nicely together, to support my practice. #### Cons I simply could not use this with my iPad. My IT person tried a variety of ways to work around this issue, but concluded the software or the iPad had to go... --- ### Great medical billing software - Overall rating: 5/5 - Reviewer: Ginger H. - Product usage: Used unspecified for unspecified - Reviewed: December 2011 - Review source details: This review was submitted organically. No incentive was offered I highly recommend Therabill, especially for Early Intervention. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Very easy to use and great customer support even for questions outside of the software but in regards to billing. #### Cons I have not used any other on-line medical billing program to compare to Therabill but I have no desire or reason to do so because Therabill has been easy to use and affordable. --- ### Therabill makes billing a breeze - Overall rating: 5/5 - Reviewer: Lauren W. - Product usage: Used unspecified for unspecified - Reviewed: December 2011 - Review source details: This review was submitted organically. No incentive was offered I highly recommend Therabill #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Using Therabill has made billing for my small therapy practice so easy and efficient. I spend literally 5 minutes each night doing my billing and am able to get paid faster in part because of this. New features are constantly added and any questions are answered immediately. #### Cons None at this time --- ### Jeff B.'s review - Overall rating: 5/5 - Reviewer: Jeff B. - Product usage: Used unspecified for unspecified - Reviewed: December 2012 - Review source details: This review was submitted organically. No incentive was offered Therabill support has been amazing. They meeting all our needs so quickly. Their responsiveness to us has been a major factor in why we see ourselves sticking with Therabill as our practice grows. We did a lot of research in choosing a comprehensive software program and we couldn't be happier. The billing, documentation, customer support, friendliness and ease of use are all superb. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Very Happy with Therabill - Overall rating: 5/5 - Reviewer: Lisa P. - Industry: Medical Practice - Product usage: Used unspecified for unspecified - Reviewed: October 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We can access the same calendar from all four of our office locations. The ease and simplicity of filing insurance claims, scheduling, and billing is great. #### Cons There really isn't anything that we are not happy with. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/therabill-profile/reviews/?page=2) --- Therabill Reviews, Pros and Cons - 2026 Software Advice