My overall experience has been great. I have utilized this product over the past 5 years and I am always amazed at how they are able to keep up with ever-changing technology. I feel like my business is on the cutting edge of technology, thanks to Therabill!

I love the fact that I have access to support (an actual person, that will listen to my problems and resolve any issues that may arise).

I can't say that there is anything that I like least about the software.

I am a single practitioner in private practice and I have been using this program for about a year since going into private practice for myself. I have used different electronic medical records programs with past employers and had never had to bill for myself (that was handled by billers). The program integrates billing and scheduling and easily keeps tracks of all payments and client accounts in which you can do yourself. I really like using the document builder - it is quick and easy (and you can edit whenever needed). They provide great tutorials as well as written instructions. The support staff quickly answer your inquiries and help you until you are satisfied (within the means of the program). The great thing too - it has never been down when I have signed in (at all different hours of the day/week). Overall, of all the programs I have had trials or have used extensively, this one has been the best. Some may bulk at the monthly cost but when you compare the different programs, their features, etc... if you are looking for something which you can schedule, bill within a few clicks, keep accounting, do your documentation, the cost is worth it. The only cons I have seen are related to my own personal preferences regarding statements and documents (i.e. formatting). However, what they do have is more than sufficient and easy to use and are "my" forms. I would recommend this to any private practitioner who is wanting to do things on their own without all the overhead costs - money you work so hard to earn. FYI - I am not affiliated with this company whatsoever and truly am attesting to my own experience and use.

Extremely poor. We're beginning transition to a new system.

When we first got the software, it had many of the features we wanted, and the company was very responsive. Then WebPT bought the company, and customer service and responsiveness went rapidly downhill.

Since WebPT bought Therabill, innovation and the continuing improvement and addition of new features which took place under the founders, has stopped. They no longer respond in timely fashion to customer service issues, and sometimes don't respond at all. Then WebPT exposed some of our data to a clinic in another state, and refused to take responsibility - we narrowly avoided huge problems which were caused by their security error. We are currently looking at switching to a different system.

It has been wonderful and beneficial to me and my company.

This product has proved to be very easy to use. It has a vast number of tutorials to see. The send updates when making changes to the software. Their helpdesk personnel are quick to get in touch with you and to resolve issues.

Integration with one of the other software that we use.

It gives you a lot of options to run reports, credit card integration, great dashboard. Great price for everything the software does.

Patient portal doesn't allow intake paperwork. You can filter by your clients (so you only see your clients), however if it is a group practice all other therapists can see all your clients.

Overall, I am thrilled with this program/service! You really want someone who cares about making their product the best, and who is responsive to your needs. If a suggestion is something that might suit a reasonable number of other users, it is usually implemented. It is very easy to exchange emails with someone who is so quick to respond. And, the billing/scheduling in one is both cost effective and also helps to ensure that a session is not missed. Really, I am very pleased!

*medical billing/scheduling in one *email and/or text reminders to patients *electronic billing included *day, week, or month view *designer is incredibly responsive to feedback to improve!! *affordable for small practices with 1 or >1 provider (who don't see/bill several people an hour --i.e., who don't bill/make as much as some types of providers) *US (IL) based *support is quick to respond *securely located servers, with a set-up mindful of HIPAA

*actually many cons get addressed when you give feedback and Joe has time to get to it :-) *would be nice to drag an appointment from one time to another (I believe he is working on this as well!) *it can take a short time to get used to appearance changes *really, any cons are pretty minor

I'm a speech-language pathologist and a sole proprietor. I have around 10 clients that I see privately in addition to working for another agency. Before Therabill, I was keeping track of everything by pen and paper along with Google calendar. Therabill is great because it has all the features I was looking for in one product. I've been using it for a year now and can't say enough great things about it! I can submit all of my insurance claims through here. It keeps electronic files for my clients (current and discharged) where I can write daily SOAP notes and upload evaluation reports that I've written on Microsoft Word. The calendar syncs with Google calendars and helps keep track of my sessions with clients, lets me add in other events (I add in the clients from my other job onto the calendar so I don't double book), and automatically sends email reminders to clients about their upcoming appointments. It's very user-friendly and all web-based so you can access it anywhere you have an internet connection. Customer support has always promptly responded to my emails and questions and fixed any problems within 24 hours. The online help videos and webinars are actually helpful and worth the time to learn about all of the features that Therabill has to offer. I highly recommend this product for any allied health care professional to help keep their billing and medical records organized and easily accessible.

I would recommend this software. Once you get used to all of the tabs it is very functional.

All the billing is in one place and I can edit patient information in the program without going in to another program.

The program is a little hard to navigate at first (as with any new software) but the flow seemed hard to get used to. But now it is great.

Would definitely recommend this for an individual provider or a small agency.

User friendly/easy to use; excellent customer support. Great from the "billing submission" perspective. User guide (manual) is helpful

Difficult for an inexperienced person to decide on which reports to generate, when and how often. Could use a "user guide" with examples of sample reports and how to generate them. No option to reconcile payments due to providers based receipt of payment separate from ERA/EOB- assumes that payment is received with the ERA/EOB.

Terrible customer service! Every time we called for the scheduling color issue, we were told it would be escalated to a "Tier 2" request and this went on for over 6 months. Finally, when I called as the [SENSITIVE CONTENT] to demand something needs to happen, I was told that not every customer has this issue (but [SENSITIVE CONTENT] did admit that it has been "going on for years!"), so it is not important enough for them to correct the problem. I have been a customer since 2013 and they don't care so I am forced to find a better EMR. WARNING: DO NOT USE THERABILL IF YOU WANT TO GROW AND EXPAND!

I have been a customer since 2013. Billing is easy.

With growth and adding admin and therapists, unable to change colors of 14 therapists for scheduling purposes, making most of them a dark black color, so scheduling is near impossible. This has progressively gotten worse with growth since beginning in 2013.

Terrible customer service. They have gotten worse since web pt took them over. They are money focused and not customer focused

I liked ease of use. I liked that multiple providers could use it and that it could handle growth of our business.

when there are problems they seem to shrug it off rather than fixing it. We have had multiple issues which are costing my business money and they do not seem to be taking our concerns seriously.

I am surprised that WebPT is putting this product our an advantage as it is more labour intensive. We have had the same biller for 13 years and 3 different billing systems and very flexible - she doe not like the feature of therabill at all.

There were supposed to be improved management reports and features that we are yet to find, as the folks at therabill cannot even help us find that which they are advertising as a benefit.

We have Zirmed as a clearing house which was supposed to be compatible with Therabill. It is not, whenever, Therabill changes something in their program, Zitmed is not updated. The result being that when we had Kareo the previous billing system compatible with WebPT, our bills were automatically sent out by the clearing house, the click of a button. We have been hand folding - sent 470 accounts out yesterday and everyone was folding and stuffing statements due to this glitch. I recommend WEBPT as and EMR but highly discourage you to go with Therabill.

Glad we have this as product, it's definitely a time saver when there are many other tasks demanding time as we establish a practice. The knowledge base videos are very helpful when you need to find answers on your own

The system is fairly intuitive and user friendly. We've used it sporadically for the first couple months but are now using it more consistently and getting better acquainted. The processes are fairly fluid and easy to remember unless you make some manual entry errors.

Front end training was pretty minimal. Sometimes customer service can lag but they're generally responsive & willing to take time to work through things with you on the phone. If you make manual entry errors it can take several steps with customer service guidance to get things cleaned up.

it goes along with WebPT and is affordable for a sole practitioner , easy to print reports and invoices

is not user friendly, does not integrate well with WebPT , have to do double entries sometimes bc things will not cross over , with self pay pts have to go in and apply to DOS manually will not automatically assign it to a DOS

You can use it anywhere; at home in the clinic or on the go. It is very simple to use; and customer service is fantastic. They reply fast to all inquiries. I love the goal bank; once you have written a goal you can find it and edit it easily to use for another kid.

Just wish it wasn't as expensive, compared to other's.

If you are a therapist doing your own billing, I HIGHLY recommend that you try TheraBill. If you are paying a billing service to do your billing, I HIGHLY recommend that you try TheraBill. You can do it yourself and save yourself the cost of a billing service.

Customer support is great. I have never had such great customer support. Before TheraBill it would take me hours a week to bill insurance companies. With TheraBill, I spend about 5-10 minutes per night. It sends my insurance claims electronically and I get payment much much faster from the insurance companies. I looked around at other software and they wanted in the range of $75.00 - $150.00 per month. Some would even charge per claim fee's on top of that. As an individual therapist, I pay $24.95 per month... with no other fees.

I can't think of any cons at this moment.

Simply AMAZING. If you are looking for a web-based software to take care of ALL your medical practice needs this is the one for you. Due to the ease of use and constant improvements I don't need an office assistant to help me manage my business. Joe and his team manage it for me. I am amazed at the rate that new and innovative features are added with a support video to help you implement the new feature. I hear the same comment over and over from colleagues .." I wish I had found it sooner...it has made me more efficient and effective". While a "great" review would include pros and cons.......I honestly have no cons. The price is unheard of for what you get, the support is quick, the product is professional, clear, and extremely user friendly, and it truly helps your bottom line!

I have had a private practice for 6 years and have outsourced my billing. We decided to attempt to bring our billing in house, and Therabill has made the transition successful. The product is intuitive and user friendly. We love that it incorporates all aspects of our jobs; scheduling, data base, billing and reminder calls. We are looking forward to learning more about the documentation features that are available. The tutorials are comprehensive and helpful. The staff have been more than helpful and caring with questions about our set-up. One more benefit to using Therabill is the amount of time our clinicians and front office staff are saving with the seamless functionality of the program. Thanks for a great product!!

I recently started a private practice in Speech-Language Pathology, & a colleague recommended I give Therabill billing software a try. I have been very pleased that I did! Therabill is easy to use, and their customer support is outstanding! Joe Dundas and his team are always quick to answer my questions when they arise. Their quick answers (often to questions I didn't even know I needed to ask) have saved me hours of time and frustration as I navigate new territory. And what is even better is that I have produced clean claims and have been paid!

Easy to use; responsive customer support; documentation feature; very reasonably priced.

No cons encountered to date!

Highly recommended!!

Wonderful product for all therapists and billing specialists. I am a therapist who knew next to nothing about billing when I started. Not only did Therabill help walk me through getting the billing completed, but I've actually learned quite a lot about the billing process as well. New features are continuously being added. I'm very thankful for the person that turned my attention to Therabill when I started working independently.

I honestly can't think of any.