great love how easy to navigate around the whole site easy to enter new providers and insurance , easy to post the payments ,the statements have all the information needed for the patient to understand the balance

it is fast to look up any new insurance and the payor id , all the payments are so easy to post onto the account and the copays are don't automatically . I love the customer service and response time is great fast and easy to use the chat option now

hard to find the answer to the error message when the claims are rejected

It has been wonderful and beneficial to me and my company.

This product has proved to be very easy to use. It has a vast number of tutorials to see. The send updates when making changes to the software. Their helpdesk personnel are quick to get in touch with you and to resolve issues.

Integration with one of the other software that we use.

Extremely poor. We're beginning transition to a new system.

When we first got the software, it had many of the features we wanted, and the company was very responsive. Then WebPT bought the company, and customer service and responsiveness went rapidly downhill.

Since WebPT bought Therabill, innovation and the continuing improvement and addition of new features which took place under the founders, has stopped. They no longer respond in timely fashion to customer service issues, and sometimes don't respond at all. Then WebPT exposed some of our data to a clinic in another state, and refused to take responsibility - we narrowly avoided huge problems which were caused by their security error. We are currently looking at switching to a different system.

I am a single practitioner in private practice and I have been using this program for about a year since going into private practice for myself. I have used different electronic medical records programs with past employers and had never had to bill for myself (that was handled by billers). The program integrates billing and scheduling and easily keeps tracks of all payments and client accounts in which you can do yourself. I really like using the document builder - it is quick and easy (and you can edit whenever needed). They provide great tutorials as well as written instructions. The support staff quickly answer your inquiries and help you until you are satisfied (within the means of the program). The great thing too - it has never been down when I have signed in (at all different hours of the day/week). Overall, of all the programs I have had trials or have used extensively, this one has been the best. Some may bulk at the monthly cost but when you compare the different programs, their features, etc... if you are looking for something which you can schedule, bill within a few clicks, keep accounting, do your documentation, the cost is worth it. The only cons I have seen are related to my own personal preferences regarding statements and documents (i.e. formatting). However, what they do have is more than sufficient and easy to use and are "my" forms. I would recommend this to any private practitioner who is wanting to do things on their own without all the overhead costs - money you work so hard to earn. FYI - I am not affiliated with this company whatsoever and truly am attesting to my own experience and use.

It gives you a lot of options to run reports, credit card integration, great dashboard. Great price for everything the software does.

Patient portal doesn't allow intake paperwork. You can filter by your clients (so you only see your clients), however if it is a group practice all other therapists can see all your clients.

Overall, I am thrilled with this program/service! You really want someone who cares about making their product the best, and who is responsive to your needs. If a suggestion is something that might suit a reasonable number of other users, it is usually implemented. It is very easy to exchange emails with someone who is so quick to respond. And, the billing/scheduling in one is both cost effective and also helps to ensure that a session is not missed. Really, I am very pleased!

*medical billing/scheduling in one *email and/or text reminders to patients *electronic billing included *day, week, or month view *designer is incredibly responsive to feedback to improve!! *affordable for small practices with 1 or >1 provider (who don't see/bill several people an hour --i.e., who don't bill/make as much as some types of providers) *US (IL) based *support is quick to respond *securely located servers, with a set-up mindful of HIPAA

*actually many cons get addressed when you give feedback and Joe has time to get to it :-) *would be nice to drag an appointment from one time to another (I believe he is working on this as well!) *it can take a short time to get used to appearance changes *really, any cons are pretty minor

This product has been extremely helpful in reducing time spent on insurance invoicing and reviewing EOBs. It also provides professional looking invoices. I love how it keeps track of how many days have passed with overdue bills.

Within a few clicks I am able to submit claims to insurance companies. I don't have to spend time double checking each box in the claims submitted, because they are always filled out automatically correct.

Some features with finding bills and payment receipts required assistance for me to find when I was initially learning the program.

I'm a speech-language pathologist and a sole proprietor. I have around 10 clients that I see privately in addition to working for another agency. Before Therabill, I was keeping track of everything by pen and paper along with Google calendar. Therabill is great because it has all the features I was looking for in one product. I've been using it for a year now and can't say enough great things about it! I can submit all of my insurance claims through here. It keeps electronic files for my clients (current and discharged) where I can write daily SOAP notes and upload evaluation reports that I've written on Microsoft Word. The calendar syncs with Google calendars and helps keep track of my sessions with clients, lets me add in other events (I add in the clients from my other job onto the calendar so I don't double book), and automatically sends email reminders to clients about their upcoming appointments. It's very user-friendly and all web-based so you can access it anywhere you have an internet connection. Customer support has always promptly responded to my emails and questions and fixed any problems within 24 hours. The online help videos and webinars are actually helpful and worth the time to learn about all of the features that Therabill has to offer. I highly recommend this product for any allied health care professional to help keep their billing and medical records organized and easily accessible.

I would recommend this software. Once you get used to all of the tabs it is very functional.

All the billing is in one place and I can edit patient information in the program without going in to another program.

The program is a little hard to navigate at first (as with any new software) but the flow seemed hard to get used to. But now it is great.

Terrible customer service! Every time we called for the scheduling color issue, we were told it would be escalated to a "Tier 2" request and this went on for over 6 months. Finally, when I called as the [SENSITIVE CONTENT] to demand something needs to happen, I was told that not every customer has this issue (but [SENSITIVE CONTENT] did admit that it has been "going on for years!"), so it is not important enough for them to correct the problem. I have been a customer since 2013 and they don't care so I am forced to find a better EMR. WARNING: DO NOT USE THERABILL IF YOU WANT TO GROW AND EXPAND!

I have been a customer since 2013. Billing is easy.

With growth and adding admin and therapists, unable to change colors of 14 therapists for scheduling purposes, making most of them a dark black color, so scheduling is near impossible. This has progressively gotten worse with growth since beginning in 2013.

Terrible customer service. They have gotten worse since web pt took them over. They are money focused and not customer focused

I liked ease of use. I liked that multiple providers could use it and that it could handle growth of our business.

when there are problems they seem to shrug it off rather than fixing it. We have had multiple issues which are costing my business money and they do not seem to be taking our concerns seriously.

I am surprised that WebPT is putting this product our an advantage as it is more labour intensive. We have had the same biller for 13 years and 3 different billing systems and very flexible - she doe not like the feature of therabill at all.

There were supposed to be improved management reports and features that we are yet to find, as the folks at therabill cannot even help us find that which they are advertising as a benefit.

We have Zirmed as a clearing house which was supposed to be compatible with Therabill. It is not, whenever, Therabill changes something in their program, Zitmed is not updated. The result being that when we had Kareo the previous billing system compatible with WebPT, our bills were automatically sent out by the clearing house, the click of a button. We have been hand folding - sent 470 accounts out yesterday and everyone was folding and stuffing statements due to this glitch. I recommend WEBPT as and EMR but highly discourage you to go with Therabill.

Glad we have this as product, it's definitely a time saver when there are many other tasks demanding time as we establish a practice. The knowledge base videos are very helpful when you need to find answers on your own

The system is fairly intuitive and user friendly. We've used it sporadically for the first couple months but are now using it more consistently and getting better acquainted. The processes are fairly fluid and easy to remember unless you make some manual entry errors.

Front end training was pretty minimal. Sometimes customer service can lag but they're generally responsive & willing to take time to work through things with you on the phone. If you make manual entry errors it can take several steps with customer service guidance to get things cleaned up.

it goes along with WebPT and is affordable for a sole practitioner , easy to print reports and invoices

is not user friendly, does not integrate well with WebPT , have to do double entries sometimes bc things will not cross over , with self pay pts have to go in and apply to DOS manually will not automatically assign it to a DOS

modern look, works hand on hand with web PT shows what needs to be worked or sent out excellent tutorials on how to work the system

you still have to be in web Pt to analyze certain aspects on an account, all details should be in therabill

I would recommend Therabill if you need a program that does both your billing and bookkeeping. It is a user-friendly program that helps you track billing as well as bill.

I started using Therabill about 1 and half months ago and I have been very pleased with the product. Prior to using Therabill, I used a billing specialist. She just did my billing, not my bookeeping and it cost me more. Therabill is a very effective way to manage your billing and easily bill. I bill insurance companies direcetly as well as CBO for Early Intervention. I also use Therabill to bill my clients directly.

LIke any program, you need to be pro-active about entering the information. You also need to take a little time to watch the very helpful videos. However, if you have questions, customer support is great!

They have incredible customer service! When we signed up with them, we were on the phone several times a day. Their representatives knew us by names and were always courteous and extremely helpful. And there were no wait time to talk to a human being - never! I also like how intuitive the software is for a therapist to use; there are several things that we are still learning, but everything works for our small practice so far.

Nothing really. They listen to suggestions and always try to find best way to answer your inquiry. Figuring out the financial reports was a bit tricky, but this is more because we are therapists not accountants. Still, there are a few things in the reports I would like to change like calculating payments coming from different sources in order to pay biller vs therapists.

I have recommended Therabill to a number of colleagues. I highly recommend this program.

Therabill completely meets my needs at this time. It has facilitated the whole billing process for me, and significantly reduced the length of time I spend processing payments, invoices, etc. All with a click here and a click there, everything is done.

Initially, it is a bit confusing on how to navigate around all the features, but Joe is ALWAYS prompt and efficient in providing responses to customer inquiries. Furthermore, he added specific feaures to the program upon request to meet my specific needs to facilitate my billing.

I would recommend Therabill to any provider just beginning a practice, as we were, as well as to an existing provider looking for a more concise form of record keeping and billing.

Clarity of process - we were walked through step by step, with the option of asking for help at any step of the way. Customer service (we typically receive a response within an hour) Therabill's ability to change with our needs Easy to understand language Clear explanation of each field Cost effective Creator very in touch with the needs of therapist and their language

I do not have any negative issues.

I love how it is interconnected with my webpt software and makes billing easy with the click of a button.

My Medicare ERA does not automatically get put in therabill. I have to do it manually by hand which is time consuming.

I would highly recommend this program. I am so glad someone recommended TheraBill to us. When we first started with the program and needed assistance, our calls were returned promptly. The office assistant using the program was somewhat inexperienced in computer use but found this program to be user-friendly. And even after using the program for almost 2 years, if we ever need support (which is very rarely because of the ease in using TherBill), our emails are answered very quickly.

Easy to understand and use. Navigation is easy. Support is prompt and excellent.

None for our use.

Their customer service is the best. The ease of charting, billing, and tracking is amazing. I have used Therabill for five years and love that they are constantly improving their system for more efficient use.

I have very few complaints. Toggling between the billing desk and client chart could be easier, but it's not much work as it is.

I highly recommend Therabill, especially for Early Intervention.

Very easy to use and great customer support even for questions outside of the software but in regards to billing.

I have not used any other on-line medical billing program to compare to Therabill but I have no desire or reason to do so because Therabill has been easy to use and affordable.

Therabill support has been amazing. They meeting all our needs so quickly. Their responsiveness to us has been a major factor in why we see ourselves sticking with Therabill as our practice grows. We did a lot of research in choosing a comprehensive software program and we couldn't be happier. The billing, documentation, customer support, friendliness and ease of use are all superb.

We can access the same calendar from all four of our office locations. The ease and simplicity of filing insurance claims, scheduling, and billing is great.

There really isn't anything that we are not happy with.