Theralytics

RATING:

4.8

(75)

About Theralytics

Theralytics is a practice management solution designed to help applied behavioral analysis (ABA) providers handle employee scheduling, data collection, payroll and billing, among other processes. Professionals can upload staff members' documents in multiple formats with expiration dates to a centralized platform. Theralytics enables administrators to gain insights into payroll, account ledger and other metrics through reports. It allows agencies to customize appointment types and store employees' documents within a secure Health Insurance Portability and Accountability Act (HIPAA)-compliant platform. Additionally, ABA providers can create custom tags to highlight specific clients and employees. Theralytics offers mobile applications for Android and iOS devices, enabli...

Theralytics Pricing

Theralytics pricing is dependent on the features required and starts at $15 per client per month. Practice Management: $15/client/month Data Collection: $15/client/month Practice Management and Data Collection: $25/client/month BCBA Startup Package: free for the first 6 months or until a first client is onboarded.

Starting price: 

$15.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Theralytics dashboard
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Theralytics Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Theralytics

1 - 5 of 75 Reviews

User Profile

Brynna

Verified reviewer

Hospital & Health Care, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2022

Wonderful Customer Service, Great Quality Product

PROS

The customer service has truly been top notch, especially for a company newer to billing. They are extremely responsive with our questions, and receptive to customer feedback. I recommend this software to colleagues frequently. The app works perfectly, the billing is smooth, and we've never experienced technical issues. Everything is extremely intuitive, which is so improtant because we can train our staff on it very quickly. After experiencing many issues with other practice management products when I worked at other companies, I am so grateful that we found Theralytics.

CONS

Theralytics is unable to create a superbill with the full information needed for insurance to reimbursed out-of-network families. The actual direct billing is incredibly smooth, but for our private pay clients who need superbills, we've had to get creative with workarounds. They did also offer to custom-create this for us, but the price was pretty significant and outside of our budget as a small company.

Reason for choosing Theralytics

We went with Theralytics because of how intuitive it was compared to other products, and how seamless the billing process is. We've stayed with them because of great customer service. (Shout out to the amazing [SENSITIVE CONTENT]!)

Shaden

Health, Wellness and Fitness, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2024

LOVE IT!!

I highly recommend it. The best in the market and the most affordable.

PROS

User friendly and it has great features. Honestly, their billing is amazing. The prices are the best in the industry. I am very happy. I was with them for about three years, and I will never change them.

CONS

Sometimes the app might not synch in time.

Reason for choosing Theralytics

It has the practice management and data collection in the same place. The best feature ever is the financial reports that helps me keep the company finances in check.

Reasons for switching to Theralytics

Theralytics is more affordable and it has much better reports in terms of management and financials.

Vendor Response

Hi Shaden, Thank you so much for this awesome review! We’re very happy that we’ve been able to create a user-friendly platform for you and your staff over the last 3 years. Your time and experience with Theralytics genuinely mean a lot to us. Our team is actively improving the connection between the mobile app and web browser functionality and we appreciate you mentioning the sync time. If you have any additional questions or suggestions, please do not hesitate to reach out, and we can review your inquiries together. Thanks again for all of your support!

Replied July 2024

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed April 2021

Buyer Beware - Under-developed/Glitchy software will cost time, money, delayed payments...

Theralytics customer support was responsive when the issues were minor, as we were patient as they seemed intent on improving their fledgling software. But once we began pushing for fixes that had proven to and were continuing to cost our business significant amounts of money, they became increasingly defensive, refused to offer any assistance let alone express any motivation in fixing the fatal flaws in their programming. In fact, they ejected our staff from a troubleshooting meeting for asking clarification questions and banned us from customer support and the CEO became a non-identity, not responding to attempts at communication.

PROS

For a budding company, their fee schedule was the number one appeal as they fall in the lower tier cost-wise. That would be followed by they're responsiveness and customer service which up-front was pretty good, but then again, it had to be because the glitches and troubleshooting problems are constant. We have felt like beta testers, which was fine when the glitches were just irritating and not necessarily vital flaws, at least we thought...

CONS

The biggest con is the monumental amount of time, effort, money, delayed payments, claim resubmissions, etc., etc. you will end up having to devote to the errors inherent in Theralytics' system. Here's a partial list of the flaws we've had to deal with: 1. More than 6 months worth of miscalculated conversions of time to units, i.e. 5 units billed for a 3 hour session or 10 units billed for a half-hour session; 2. An entire years' worth of claims denied as duplicates because the system is incapable of correctly bundling alike sessions (no warning of this at all from Theralytics); 3. Hidden back-end errors when sessions are edited from what was originally scheduled, i.e. if one day a session that is scheduled as recurring is different, for whatever reason, any changes could cause errors in the produced claim. The only way to be sure is to either forbid any edits to all scheduled sessions or assign someone to crosscheck each session note with the resulting claim. 4. Session notes are routinely deleted - we have staff write notes in a separate document and cut and paste because they were having to re-write notes so often. 5. Sessions notes fail to save; 6. Signatures fail to save; 7. Mobile app is non-functional; we have never been able to use it; 8. No offline accessibility (because that is through the non-functional app); 9. Data collection is impotently limited - not clinically useful whatsoever. Next, Theralytics' support staff follow-up...

Vendor Response

We apologize for your experience and welcome you to email support@theralytics.net for any troubleshooting issues. This review does not align with our core values and also does not align with the positive feedback from other reviews on Capterra. While we cannot comment on individual technical issues on this page, our CTO is more than happy to discuss any escalated technical concerns with our clients directly.

Replied April 2021

Tajamal

Hospital & Health Care, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2024

Easy to use software

Since day one the admin team listened to my feedback and worked to implement better training. This enabled me to better train other staff members. I'm extremely appreciative of the time taken to help me better understand the software which has led to a great experience. I'd say at this point I'm very pleased.

PROS

As an early adopter I was responsible for understanding how to use the admin features such as adding staff, adding my schedule, and completing appointments. I enjoyed these features because I have used several softwares before and it was not as straightforward. The team listened to my feedback and I appreciated this most when working with them.

CONS

At the time they did not have a lot of features, but this seems to have changed a lot. I would like to have more admin features on the mobile app in the future.

Reason for choosing Theralytics

Pricing was better and since we were an earlier adopter we were able to get more of our requests adhered to.

Reasons for switching to Theralytics

Our needs had outgrown our former software.

Darnethia

Mental Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2024

Exceptional Service and Support from Theralytics

We first became customers of Theralytics in 2020, utilizing their BCBA startup services as we embarked on starting our company. From the very beginning, the support we received from [sensitive content hidden] was unparalleled. Their dedication and commitment to ensuring we could seamlessly navigate their system were truly remarkable. The amount of time and effort [sensitive content hidden] invested in our success went far beyond our expectations. They were always available to provide guidance, answer questions, and offer solutions, making the startup process much smoother and more manageable. What stands out the most about Theralytics is the culture of exceptional service they have cultivated within their company. Every interaction with their team, regardless of the individual, has been characterized by a genuine desire to help and support their customers. This level of care and dedication is rare to find in today's world, making Theralytics a standout provider in their field. The support we have continued to receive over the years has only reinforced our positive experience. Theralytics has proven time and again that they are committed to their clients' success and well-being. Their team's expertise, coupled with their unwavering commitment to customer satisfaction, has made a significant impact on our company's growth and development. In a world where exceptional customer service can be hard to come by, Theralytics is a breath of fresh air. We wholeheartedly recommend their services to anyone in need of reliable, supportive, and dedicated partners. Thank you, Theralytics, for consistently going above and beyond!

PROS

What we like most about Theralytics is their exceptional practice management and data collection services. Theralytics has significantly streamlined our operations, making it easier to manage our practice more efficiently. Their software system has robust features that have allowed us to seamlessly schedule appointments, manage billing, and track client progress with ease. The data collection tools are particularly impressive, enabling us to gather and analyze data in real-time. This has greatly enhanced our ability to monitor client outcomes and make data-driven decisions to improve the quality of care we provide. The support and training provided by Theralytics have been invaluable, ensuring that our team can fully utilize all the features to their maximum potential. Overall, Theralytics has become an integral part of our practice, contributing to smoother operations, better client management, and ultimately, superior service delivery.

CONS

While Theralytics offers many exceptional features, what we like least is the initial learning curve associated with their platform. For new users, getting accustomed to the system can be a bit challenging, and it may take some time to fully understand and utilize all the functionalities effectively. Nevertheless, they are just an email, phone call, or video chat away to provide the support you need.

Vendor Response

Hi Darnethia, Thank you so much for your review of our platform! We're super happy to hear that our startup services and support have been a big help to your company since 2020. We take a lot of pride in providing great service, so it's awesome to know you've noticed our efforts in every interaction with our team. We get that there can be a bit of a learning curve at first, and we really appreciate you pointing that out. We're working on making transitions smoother, and your feedback is incredibly valuable to us. We'd love to hear any more suggestions you have for improving our platform. Thanks again for recognizing our hard work and for choosing Theralytics! Theralytics Team

Replied June 2024