The customer service has truly been top notch, especially for a company newer to billing. They are extremely responsive with our questions, and receptive to customer feedback. I recommend this software to colleagues frequently. The app works perfectly, the billing is smooth, and we've never experienced technical issues. Everything is extremely intuitive, which is so improtant because we can train our staff on it very quickly. After experiencing many issues with other practice management products when I worked at other companies, I am so grateful that we found Theralytics.

Theralytics is unable to create a superbill with the full information needed for insurance to reimbursed out-of-network families. The actual direct billing is incredibly smooth, but for our private pay clients who need superbills, we've had to get creative with workarounds. They did also offer to custom-create this for us, but the price was pretty significant and outside of our budget as a small company.

We are a relatively new company and we interviewed several Practice Management Software providers before choosing Theralytics. We found that Theralytics provided all the features we needed in one package. Others may have additional features we would never use making them overly complicated and some don't have some important features as part of their system. It is also useful that they offer data collection. We were unsure how well the software would work and if it would fit our needs, but it has come through. On the occasion that there is a bug or something that needs a slight modification or if we need support, they are very responsive. We have had all our questions/requests to their support staff answered within hours. Also, they take product suggestions/improvements seriously and have implemented a couple that I have requested. We have grown quickly and Theralytics has been a valuable asset. We are very pleased with our decision.

The payroll functionality could be improved. Currently, there is no way to get it to calculate holidays as 1.5x rate, so I have to do some manual calculations.

Scheduling is most impactful ensuring that it is user friendly for our team members and compliant with insurance billing guidelines (especially as Theralytics allows what we can do to be customized to the compliance guidelines of each individual funding source).

Data collection was not efficient and is slow as reported by RBT's. More customizable reports would be helpful when synthesizing data.

Theralytics customer support was responsive when the issues were minor, as we were patient as they seemed intent on improving their fledgling software. But once we began pushing for fixes that had proven to and were continuing to cost our business significant amounts of money, they became increasingly defensive, refused to offer any assistance let alone express any motivation in fixing the fatal flaws in their programming. In fact, they ejected our staff from a troubleshooting meeting for asking clarification questions and banned us from customer support and the CEO became a non-identity, not responding to attempts at communication.

For a budding company, their fee schedule was the number one appeal as they fall in the lower tier cost-wise. That would be followed by they're responsiveness and customer service which up-front was pretty good, but then again, it had to be because the glitches and troubleshooting problems are constant. We have felt like beta testers, which was fine when the glitches were just irritating and not necessarily vital flaws, at least we thought...

The biggest con is the monumental amount of time, effort, money, delayed payments, claim resubmissions, etc., etc. you will end up having to devote to the errors inherent in Theralytics' system. Here's a partial list of the flaws we've had to deal with: 1. More than 6 months worth of miscalculated conversions of time to units, i.e. 5 units billed for a 3 hour session or 10 units billed for a half-hour session; 2. An entire years' worth of claims denied as duplicates because the system is incapable of correctly bundling alike sessions (no warning of this at all from Theralytics); 3. Hidden back-end errors when sessions are edited from what was originally scheduled, i.e. if one day a session that is scheduled as recurring is different, for whatever reason, any changes could cause errors in the produced claim. The only way to be sure is to either forbid any edits to all scheduled sessions or assign someone to crosscheck each session note with the resulting claim. 4. Session notes are routinely deleted - we have staff write notes in a separate document and cut and paste because they were having to re-write notes so often. 5. Sessions notes fail to save; 6. Signatures fail to save; 7. Mobile app is non-functional; we have never been able to use it; 8. No offline accessibility (because that is through the non-functional app); 9. Data collection is impotently limited - not clinically useful whatsoever. Next, Theralytics' support staff follow-up...

Theralytics is reliable and staff are easy to work with and responsive.

Theralytics is user friendly. It easy for employees to learn the system and input accurate data.

I wish we could track more data types such as frequency on the skill acquisition sheet.

My overall experience has been wonderful!

This software is easy to use and has a great interface. The customer services is top notch and they are always listening to their clients to determine what to add next to fit our needs.

I have nothing bad to say about Theralytics.

I love working with Theralytics and their team. They always respond fast and help in everything we need help with regardless of the area, such as scheduling, billing, etc.

I love the ease of Theralytics, the fast customer service, the executive team that jumps in whenever issues need to be handled by them, the ease of billing, and everything else in between. I love using them in comparison to other vendors because they’re super easy, fast, reliable, affordable, professional, and highly competitive with their competitors.

The app used to be a work in progress but it was upgraded and has been showing amazing results.

The overall experience has been wonderful with Theralytics. Time spent on billing has decreased. Time spent checking on completed schedules has decreased. These decreases have lead to an increase in time I can spend with clients.

This software is so easy to use. It’s a simple process to add clients, workers, and insurance. The color coded schedule makes it easy for me to see what is going on in a week's time. It was really important to me that my line therapists be able to account for their sessions on their own without me having to track them down. This software has made it so simple for them to account for sessions, whether completed or canceled. Also, the support I received from inquiry to actually using the system has been excellent.

Nothing at this point. My experience with Theralytics has been great.

I’ve had a wonderful experience and I am so happy to work with the company. As a new small business owner, they’ve made my experience with billing, data collection, and practice management a breeze. I look forward to continuing to work with them.

The software is easy to use and works on all devices. I’ve found it easy to train new employees on it. It also streamlines most of our services and provides a central location for everything.

Occasionally, the app for the phone/tablets will glitch or run slow.

Changing over to Theralytics has been one of the best business decisions! The support team is responsive, supportive and seem genuinely interested in helping! Top notch support at a reasonable price!

As a BCBA and owner of an ABA practice, my favorite features are the business analytics and the various types of reports that can be internally generated and exported. The information gathered from these reports, allow me to set various business goals and objectives that I wasn't able to do with other platforms. Another feature that is amazing if your business is in California, is the drive time and milage automation (enough said)!!! I also enjoy how the scheduler has improved over the last few months with additional functionality (drag and drop)! The software for programing and data collection is straight to the point and isn't bloated or confusing. If there are any issues or if something is not understood, the Theralytics support team is very quick to respond!

The mobile app side occasionally experiences glitches. On demand training videos would be nice to have.

I'm so happy to have found this company and to have the assistance they provide with billing headaches!

Once set up, it's intuitive and when it's not, I receive support and solutions quickly.

I wish the data collection was more inclusive of ABA related targets, though I understand that it's being developed to include additional, more advanced features.

the most important component from my end has been the customer service and the rapport I have the the management team. The fact that I am able to get in touch with someone right away and get all the answers I need in a very prompt manner has made a significant impression on my end. I'm a clinician, who wants to be a clinician. I do not want to have to worry about billing, and scheduling, and the busy work that is not very clinical. The Theralytics team, along with the software have made learning a lot of the back office processes very easy. I am in regular contact with [SENSITIVE CONTENT HIDDEN], with random and weird questions and scenarios and he has always been able to answer my questions and support me in the process or get me in touch with someone in their team to support me.

From day 1, from the first interview with them reviewing the platform, EVERY single question has been answered with respect and virtue. As a small practice, the Theralytics team has been able to guide me and support me with a lot of the questions and concerns. Not only does it come with great and prompt customer service, they platform is very easy to use. both for the experienced clinician that has experience with multiple platforms, and the newest member of the team with no experience at all.

The data collection/reporting component is improving. This is not a complain at all, specifically because they are very receptive to the feedback given and support accordingly.

Overall we have received quality support and enhanced our systems using an affordable service. Other platforms we have tried have been cumbersome, difficult to train on, and/or completely unaffordable for a small business. While Theralytics still has some adjustments to make that could make our overall user experience better, we do recommend this product.

Our team enjoys how easy the system is to utilize for scheduling, session notes, and authorization tracking. It allows us to complete the majority of our practice management needs within one platform that is reasonably priced. The support team has been incredibly helpful, is very responsive, and willing to hear feedback about how their product could be improved.

We find that there are still many limitations within the data collection and graphing portions of the software. We are aware that more features are coming in the future, but for now this limits our ability to efficiently program for our current clients.

Our organization has had a very positive experience with Theralytics. We have been able to use it across clinics and disciplines in a nationwide company with relatively few issues. Any issues that have presented are always addressed quickly and efficiently by their customer service team.

This product is user friendly in a multidisciplinary clinical setting. Our organization used this software both for Speech and Language Pathology practitioners as well as ABA clinicians. Both disciplines used this software for scheduling, data collection, and billing and have had a great experience. It is one of the only softwares that we have come across that is so easily customizable across disciplines.

Occasional crashes on the app or website, but these are addressed efficiently.