--- title: "Theralytics Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Theralytics . Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Theralytics is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/theralytics-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Applied Behavior Analysis Software](https://www.softwareadvice.com/mental-health/aba-comparison/) / [Theralytics](https://www.softwareadvice.com/medical/theralytics-profile/) / Theralytics Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/theralytics-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/theralytics-profile/alternatives/) # Theralytics User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 108 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.9/5 - Value for money: 4.9/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 94 reviews (87%) - 4 stars: 13 reviews (12%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned pros - Theralytics brings scheduling, data collection, billing, reporting, and clinical documentation together in one unified system, reducing the need for multiple tools or third-party platforms. - It’s a dependable, scalable system backed by a strong support team, which has made it a good long-term fit for our organization. - The executives within the company are available and willing to hop in and help when issues do occur as needed. ### Most mentioned cons - Initially when issuing support tickets, the information provided is limited or lacks the depth required to understand or resolve the issue. - Additionally, the inability to bulk apply signatures on the staff side can be a bit time-consuming. - When it sometimes crashes and you lose your notes. ## Theralytics customer reviews Showing reviews 1-25 of 108 (page 1). ### Staying Here Forever - Overall rating: 5/5 - Reviewer: Meghan R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered I have been very pleased with our Theralytics experience. The staff are helpful and communicate frequently. We intend to remain with Theralytics long-term. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Website and data collection app are clean and easy to navigate. The support team is quick and efficient. The executives within the company are available and willing to hop in and help when issues do occur as needed. The billing team meets with us every other week to review outstanding claims, claims errors, etc. #### Cons Entering raw data is time consuming; however, I was told recently that they're working on a method to update this. The billing system has some limitations that we've had to work around but our team is diligent and we're always able to find a way through each barrier. #### Reasons for choosing Theralytics Theralytics has a per-user option which I preferred and also provided an all-in-one product with a built in billing team. #### Vendor response Hi Meghan, Thank you for the incredible review! We are so honored to hear that you intend to stay with Theralytics long-term. Knowing that our executives' hands-on approach and our billing team's bi-weekly strategy sessions have provided the support your medical practice needs is exactly why we do what we do. We also appreciate your feedback regarding raw data entry and the limitations you've navigated within the billing system. As you mentioned, we are actively working on a more efficient method for data updates to save your team time. We will also loop in our development team with your comments on billing barriers to see how we can turn those workarounds into streamlined, permanent solutions. Thank you for choosing us as your all-in-one partner! -The Theralytics Team Replied April 2026 --- ### Helped from start-up to mid-size agency - Overall rating: 5/5 - Reviewer: John V. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with Theralytics has been very positive. It’s a dependable, scalable system backed by a strong support team, which has made it a good long-term fit for our organization. For agencies looking for a platform they can grow with, without unnecessary complexity, Theralytics has been a solid choice for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When we were searching for an EMR and data collection system, scalability was a major priority. We chose Theralytics because it was clearly built to grow with an agency, and that scalability was available right out of the gate. As we’ve expanded, the system has continued to support our needs without requiring major changes or workarounds. Another major strength is the support, responses are timely, helpful, and feel genuinely collaborative. It’s clear the team understands the realities of running and scaling an ABA organization. #### Cons This would be nitpicking but reporting could be more robust to help with KPI tracking such as units utilization auto-calculations. #### Reasons for choosing Theralytics Scalability, they were perfect for startups like us at the time that had the ability to scale with us versus larger, more well known software that felt like were meant for already large established agencies. #### Vendor response Hi John, Thank you for the incredible review! It has been a pleasure to support your agency’s journey from a startup to a mid-size organization over the last two years. We’re so glad that our scalability and collaborative support have met your needs at every stage of your growth. We also really appreciate your feedback regarding more robust KPI tracking and auto-calculations for unit utilization. We are always looking for ways to improve, and we will loop in our development team with these suggestions. Thank you for your continued trust in us and for being such a valued partner! -The Theralytics Team Replied January 2026 --- ### Buyer Beware - Under-developed/Glitchy software will cost time, money, delayed payments... - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered Theralytics customer support was responsive when the issues were minor, as we were patient as they seemed intent on improving their fledgling software. But once we began pushing for fixes that had proven to and were continuing to cost our business significant amounts of money, they became increasingly defensive, refused to offer any assistance let alone express any motivation in fixing the fatal flaws in their programming. In fact, they ejected our staff from a troubleshooting meeting for asking clarification questions and banned us from customer support and the CEO became a non-identity, not responding to attempts at communication. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros For a budding company, their fee schedule was the number one appeal as they fall in the lower tier cost-wise. That would be followed by they're responsiveness and customer service which up-front was pretty good, but then again, it had to be because the glitches and troubleshooting problems are constant. We have felt like beta testers, which was fine when the glitches were just irritating and not necessarily vital flaws, at least we thought... #### Cons The biggest con is the monumental amount of time, effort, money, delayed payments, claim resubmissions, etc., etc. you will end up having to devote to the errors inherent in Theralytics' system. Here's a partial list of the flaws we've had to deal with: 1. More than 6 months worth of miscalculated conversions of time to units, i.e. 5 units billed for a 3 hour session or 10 units billed for a half-hour session; 2. An entire years' worth of claims denied as duplicates because the system is incapable of correctly bundling alike sessions (no warning of this at all from Theralytics); 3. Hidden back-end errors when sessions are edited from what was originally scheduled, i.e. if one day a session that is scheduled as recurring is different, for whatever reason, any changes could cause errors in the produced claim. The only way to be sure is to either forbid any edits to all scheduled sessions or assign someone to crosscheck each session note with the resulting claim. 4. Session notes are routinely deleted - we have staff write notes in a separate document and cut and paste because they were having to re-write notes so often. 5. Sessions notes fail to save; 6. Signatures fail to save; 7. Mobile app is non-functional; we have never been able to use it; 8. No offline accessibility (because that is through the non-functional app); 9. Data collection is impotently limited - not clinically useful whatsoever. Next, Theralytics' support staff follow-up... #### Vendor response We apologize for your experience and welcome you to email support@theralytics.net for any troubleshooting issues. This review does not align with our core values and also does not align with the positive feedback from other reviews on Capterra. While we cannot comment on individual technical issues on this page, our CTO is more than happy to discuss any escalated technical concerns with our clients directly. Replied April 2021 --- ### 5 Star Review!!!!! - Overall rating: 5/5 - Reviewer: Andy P. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Theralytics have been nothing but positive! I highly recommend to any ABA providers small or big. Shout out to [sensitive content hidden]! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Theralytics support and billing team are wonderful! They are responsive and you cannot beat their pricing! #### Cons One thing I would want to see Theralytics improve on is integration with payroll softwares like Gusto and customizing report templates. #### Vendor response Hi Andy, Thank you so much for the 5-star review and the high recommendation! We are thrilled to hear that your experience with Theralytics has been nothing but positive and that our support, billing, and pricing have stood out to you. We'll be sure to pass along that special shout-out to the team! We also really appreciate your constructive feedback regarding integration with payroll software like Gusto and the ability to customize report templates. We know how much time these features can save a CEO, so we will absolutely loop in our development team with your suggestions. Thank you for being a valued partner and for recommending us to ABA providers of all sizes! -The Theralytics Team Replied June 2026 --- ### Best bang for your EMR data dollars! - Overall rating: 5/5 - Reviewer: David T. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Theralytics offers great value for the money. Their data collection is smooth and the formatting for progress notes is uswr friendly. Thwy also offer billing services. Their billing department is extremely experienced and saves me and my agency a lot od time while keeping our cashflow consistent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Theralytics has a great management team that makes you feel like you are their main focus and priority. #### Cons Like any other EMH/EHR, there are needs for updated or added features as you grow. They are quick to add utnto the schedule and listen to your needs to implement workarounds until thw uodates are developed in the software. #### Reasons for choosing Theralytics Theralytics was more affordable and versitile. We also tested Theralytics for our outpatient mental health services. #### Reasons for switching to Theralytics Theralytics is more user friendly back-end and claims processing for ABA servicea. #### Vendor response Hi David, Thank you for the review! We are so glad to hear that Theralytics has provided such great value for your agency and that our management team has made you feel like a priority. It’s especially rewarding to know that our billing department is helping keep your cash flow consistent while saving you valuable time. We also appreciate your perspective on the need for new features as an agency grows. We are always looking for ways to improve, and we will continue to loop in our development team with your feedback. Thank you for your continued trust in Theralytics over the last two years and for being such a valued partner! -The Theralytics Team Replied January 2026 --- ### Value for Money - Overall rating: 5/5 - Reviewer: Donnica S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered The interface is clean, easy to navigate, and designed with the workflow of ABA providers in mind. New staff (RBTs, BCBAs, BCaBAs, and admins) can typically learn the system quickly with minimal training. I highly recommend! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Theralytics brings scheduling, data collection, billing, reporting, and clinical documentation together in one unified system, reducing the need for multiple tools or third-party platforms. #### Cons Theralytics does not currently support importing or integrating pre-built goal banks from commonly used ABA assessment tools such as the VB-MAPP, ABLLS-R, or AFLS. This means clinicians must manually enter goals and targets into the system, which can be time-consuming. #### Reasons for switching to Theralytics Aloha ABA can be on the higher end of the cost spectrum, which may be challenging for smaller clinics, startups, or practices managing tight margins. The per-user or per-client structure may add up quickly as your team grows. #### Vendor response Hi Donnica, Thank you for the high recommendation! We are so glad to hear that you’re finding the unified system helpful for your workflow and that the interface has been easy for your RBTs and BCBAs to learn quickly. Providing a robust tool that supports your growth while remaining cost-effective is a top priority for us. We also really appreciate your specific feedback regarding the integration of pre-built goal banks like the VB-MAPP and ABLLS-R. We are always looking for ways to improve, and we will loop in our development team with these suggestions. Thank you for your support and for helping us make Theralytics even better! -The Theralytics Team Replied January 2026 --- ### Great platform! - Overall rating: 5/5 - Reviewer: Miguel F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered I have been with Theralytics since Feb 2026 and they have been a lot of help throughout this time. They have a really great customer service & are also always checking in to make sure we have what our team needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros How practical the platform is and how easily it is to use. Also, how helpful they were during onboarding. The platform itself is also easy to navigate and is an all in one. #### Cons There are some glitches at times, but I feel that it happens with any software. We are also having difficulties with the duration component of the data collection but it is something they are working on #### Reasons for switching to Theralytics We switched due to the pricing and the ability to stay with the billing team #### Vendor response Hi Miguel, Thank you for the great review! We are so glad to hear that you’re finding the platform practical and easy to navigate. It’s wonderful to know that our onboarding and customer service teams have been a helpful resource for you as you've transitioned your billing and clinical operations to Theralytics. We also appreciate your patience regarding the glitches and the duration component of our data collection. We are always looking for ways to improve, and we will loop in our development team with this feedback to ensure we continue refining those features to meet your team's needs. Thank you for your trust in us! -The Theralytics Team Replied February 2026 --- ### Theralytics is a Game-Changer for ABA Providers - Overall rating: 5/5 - Reviewer: Amanda N. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered We've been incredibly impressed with Theralytics as a practice management solution for our ABA services. From the very beginning, their team has gone above and beyond—not only in providing a thoughtfully designed and user-friendly platform, but in offering the kind of support that’s rare to find. They trained our entire team and have continued to be responsive to every question, big or small. What sets Theralytics apart is their true commitment to innovation and customer collaboration. They don’t just listen to feedback—they actively seek it out, always looking for ways to improve and enhance their product based on real provider needs. It’s clear that their mission is to make Theralytics the best tool available, and it shows. If you're an ABA provider looking for a streamlined, efficient, and supportive practice management system, I highly recommend Theralytics. They’re not just a vendor—they're a partner in your success. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Clean application to the most pressing issues in managing an ABA practice & amazing customer service. #### Cons Like any tool, there is a learning curve - but the Theralytics team is always available for support. Still working to add curriculum that is ready to go. #### Reasons for choosing Theralytics Many reasons (innovative interface, ease of use, comprehensiveness) but customer service is the primary reason! #### Vendor response Hi Amanda, Thank you so much for the incredible review! As a partner for more than two years, it is truly rewarding to hear that we’ve become a "game-changer" for your team and that our commitment to innovation and collaboration stands out. We believe in being a partner in your success, so knowing that our team-wide training and ongoing support have hit the mark means a lot to us. We also really appreciate your feedback regarding the curriculum library. We are always looking for ways to improve! Thank you for your continued trust and for choosing Theralytics! -The Theralytics Team Replied January 2026 --- ### Great RCM for the ABA space - Very Customizable! - Overall rating: 4/5 - Reviewer: Cara J. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Theralytics leadership team has been amazingly supportive since getting started. They do seem to understand what it's like to run a business and want to provide value for the money spent that makes smooth operations and clinical value easier to achieve! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Always being able to reach someone to help with any support issue or question. The application itself is easy to use and they maintain consistency in operational use even when making improvements. #### Cons Initially when issuing support tickets, the information provided is limited or lacks the depth required to understand or resolve the issue. (Of Note: Things are able to be quickly revisited and escalated as required until the problem is fully resolved.) #### Reasons for choosing Theralytics Pricing, Customization, Transparency of Practices #### Reasons for switching to Theralytics Pricing, Customization, Transparency of Practices #### Vendor response Hi Cara, Thank you so much for sharing your experience with Theralytics! We’re thrilled to hear that our Support Team has been responsive. We’re always working to improve our communication and ensure that each issue is fully understood and investigated. Your insight helps us do exactly that. We’re also happy to hear that your team is using the mobile app with ease. It’s great to know that the consistency and improvements we make continue to enhance your operations. We’re excited to hear any additional feedback regarding our newest updates! Replied October 2025 --- ### Great company to work with - Overall rating: 5/5 - Reviewer: Lia T. - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Always responsive with timely emails and phone calls. Even willing to set up a weekly meeting to go over any billing issues we have. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have used Theralyics for over 3 years now and are pleased with the service and value we receive from them. We feel secure in their security measures and that our data is secure and never had any issues with breach. #### Cons Different time zone then us, but they always make it work for us to reach them throughout the day. Always available for a zoom call. #### Vendor response Hi Lia, Thank you for the fantastic review! We are so glad to hear that you’ve felt confident in our security measures over the last three years. Keeping your data safe is a top priority for us. It’s also wonderful to know that our responsiveness and willingness to jump on Zoom calls or host weekly billing meetings have provided the support your HR team needs. We are always looking for ways to improve, and we will continue to loop in our support and billing teams to ensure we remain as accessible as possible throughout your day, regardless of the time difference. Thank you for your continued trust and for being a valued part of the Theralytics family for over three years! -The Theralytics Team Replied January 2026 --- ### Theralytics is great! - Overall rating: 5/5 - Reviewer: Erin G. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, we've been very happy working with Theralytics! They are very accommodating and supportive and we are so happy with this service. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Using Theralytics has been really great! As a BCBA consumer for the last 4 years I feel confident that our information is secure, easily accessible for our staff, and understandable. There are so many ways to individualize things in a way that meet my needs for billing, scheduling, and project management. And it also allows for easy sharing with families. #### Cons Many of the small icons are less obvious and intuitive, however, once you learn what they are or how to hover above something for information, it's easy to use. #### Reasons for choosing Theralytics Our company owner made the decision to choose product we would go with. #### Vendor response Hi Erin, Thank you for your wonderful review! We're delighted to hear that Theralytics has been such a helpful tool for managing billing, scheduling, and project management. It’s great to know that you feel confident about the security and accessibility of your information. We appreciate your feedback regarding the small icons, and we’ll look into making them more intuitive in future updates. Your trust and satisfaction mean a lot to us! - Theralytics Team Replied September 2024 --- ### Great Scheduling and Billing for ABA companies - Overall rating: 5/5 - Reviewer: Emilia S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered highly recommend. I have used several other ABA interfaces and theralytics is the best of all of them #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Interface is easy to figure out and everything can be completed thoroughly yet efficiently. #### Cons N/A - I enjoy everything about Theralytics #### Reasons for switching to Theralytics Central reach was taking staff months to learn how to use effectively, theralytics much simpler and yet completes all the same tasks in a more user friendly way #### Vendor response Hi Emilia, My name is Kody Victor and I'm part of the Customer Success Team at Theralytics. We are thrilled to receive your review and would like to express our sincere gratitude for taking the time to share your thoughts about our ABA platform. Your feedback about its efficiency, ease of use, and your preferences is truly motivating. At Theralytics we're committed to providing top-notch service, and your endorsement reinforces our dedication. If you have any further feedback or suggestions, please don't hesitate to reach out, and we’d be happy to support. Thank you! Replied January 2024 --- ### Great Software! - Overall rating: 5/5 - Reviewer: Sarena C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been wonderful! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is easy to use and has a great interface. The customer services is top notch and they are always listening to their clients to determine what to add next to fit our needs. #### Cons I have nothing bad to say about Theralytics. #### Reasons for choosing Theralytics Aloha did not have billing integrated at the time. #### Reasons for switching to Theralytics Accupoint was no longer working, was super glitchy and their customer service tanked after being sold. --- ### Feedback after the annual review - Overall rating: 4/5 - Reviewer: Kelsee I. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The web browser has been very user friendly! Specifically the way we are able to easily access the client information. #### Cons The app has limited functions versus the browser, but the team has been great about addressing these concerns with an updated app to come. #### Vendor response Hi Kelsee, Thank you for sharing your feedback with us! We’re so glad to hear that you find the web browser user-friendly and that accessing your client information has been a seamless experience for your team. We also appreciate your patience regarding the mobile app's functionality. We are always looking for ways to improve, and as our team has shared, we are hard at work on updates to bring more of those browser features to your mobile experience. We will continue to loop in our development team with your feedback to ensure the new app meets all your needs. Thank you for your continued trust in Theralytics! -The Theralytics Team Replied January 2026 --- ### Excellent customer service for companies of all sizes - Overall rating: 5/5 - Reviewer: Justin V. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer support at Theralytics is outstanding. They support both small and large companies with equal consideration and care. #### Cons Learning your systems can be challenging but this comes with any comprehensive software similar to Theralytics. Their training and video recordings are very helpful and customized to meet our individual needs. #### Vendor response Hi Justin, Thank you for the kind words and for being a loyal user for over two years! We are so glad to hear that you’ve felt well-supported by our team. It is a priority for us to provide that same level of care and consideration to every company we work with, regardless of size, so your feedback means a lot. We also appreciate your perspective on the learning curve that comes with a comprehensive system. We’re glad to hear that our training sessions and customized video recordings have been helpful in getting your team up to speed! We are always looking for ways to improve our onboarding experience, and we’ll continue to loop in our development and support teams to ensure our resources are as user-friendly as possible. Thank you for your continued trust in Theralytics! -The Theralytics Team Replied January 2026 --- ### Exceptional Service and Support from Theralytics - Overall rating: 5/5 - Reviewer: Darnethia M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We first became customers of Theralytics in 2020, utilizing their BCBA startup services as we embarked on starting our company. From the very beginning, the support we received from [sensitive content hidden] was unparalleled. Their dedication and commitment to ensuring we could seamlessly navigate their system were truly remarkable. The amount of time and effort [sensitive content hidden] invested in our success went far beyond our expectations. They were always available to provide guidance, answer questions, and offer solutions, making the startup process much smoother and more manageable. What stands out the most about Theralytics is the culture of exceptional service they have cultivated within their company. Every interaction with their team, regardless of the individual, has been characterized by a genuine desire to help and support their customers. This level of care and dedication is rare to find in today's world, making Theralytics a standout provider in their field. The support we have continued to receive over the years has only reinforced our positive experience. Theralytics has proven time and again that they are committed to their clients' success and well-being. Their team's expertise, coupled with their unwavering commitment to customer satisfaction, has made a significant impact on our company's growth and development. In a world where exceptional customer service can be hard to come by, Theralytics is a breath of fresh air. We wholeheartedly recommend their services to anyone in need of reliable, supportive, and dedicated partners. Thank you, Theralytics, for consistently going above and beyond! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What we like most about Theralytics is their exceptional practice management and data collection services. Theralytics has significantly streamlined our operations, making it easier to manage our practice more efficiently. Their software system has robust features that have allowed us to seamlessly schedule appointments, manage billing, and track client progress with ease. The data collection tools are particularly impressive, enabling us to gather and analyze data in real-time. This has greatly enhanced our ability to monitor client outcomes and make data-driven decisions to improve the quality of care we provide. The support and training provided by Theralytics have been invaluable, ensuring that our team can fully utilize all the features to their maximum potential. Overall, Theralytics has become an integral part of our practice, contributing to smoother operations, better client management, and ultimately, superior service delivery. #### Cons While Theralytics offers many exceptional features, what we like least is the initial learning curve associated with their platform. For new users, getting accustomed to the system can be a bit challenging, and it may take some time to fully understand and utilize all the functionalities effectively. Nevertheless, they are just an email, phone call, or video chat away to provide the support you need. #### Vendor response Hi Darnethia, Thank you so much for your review of our platform! We're super happy to hear that our startup services and support have been a big help to your company since 2020. We take a lot of pride in providing great service, so it's awesome to know you've noticed our efforts in every interaction with our team. We get that there can be a bit of a learning curve at first, and we really appreciate you pointing that out. We're working on making transitions smoother, and your feedback is incredibly valuable to us. We'd love to hear any more suggestions you have for improving our platform. Thanks again for recognizing our hard work and for choosing Theralytics! Theralytics Team Replied June 2024 --- ### Terrific Software - Overall rating: 4/5 - Reviewer: Valerie A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It has been a great experience working with Theralytics. Their team comprises highly skilled professionals who are knowledgeable in their field and committed to providing excellent service and support. They invested the time to comprehend our specific requirements and customized solutions that surpassed our expectations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system is highly intuitive and easy to navigate. #### Cons Please simplify the process of adding authorizations. #### Vendor response Hi Valerie, Thanks a ton for the awesome review and the helpful feedback. We're happy you enjoyed our software and the top-notch service from our team. We've taken your suggestion and will evaluate how to improve our process for adding authorizations. Our commitment to understanding and exceeding client expectations remains our top priority. We appreciate your trust in Theralytics and look forward to delivering continuous improvements and exemplary support! - Theralytics Team Replied March 2024 --- ### Great Software! - Overall rating: 5/5 - Reviewer: Aslam S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered The overall experience has been amazing! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using Theralytics primarily for its scheduling and reporting functionalities, and I have been very impressed. Theralytics is very user-friendly and easy to learn. The platform has a several great features that have significantly improved our company's efficiency. The best part of Theralytics is its exceptional support team. Whenever I encountered an issue or had a question, the support team was available to assist. On multiple occasions, they quickly arranged Zoom calls to provide real-time support, ensuring that any problem I faced was promptly resolved. #### Cons I would like them to add a messaging feature so that we can communicate with colleagues and clients through Theralytics. #### Vendor response Hi Aslam, We are so glad to hear that our scheduling and reporting features have met your agency's needs and that our platform has boosted your company's efficiency. Your feedback means a lot to us and we would be happy to review any suggestions you may have regarding a messaging feature. If this is something you would like to add to our Feature Request List, please don't hesitate to reach out, and we’d be happy to support you! Thanks again for sharing your experience! Replied July 2024 --- ### Amazing administrative features (i.e. document storage, payroll reporting, etc...) - Overall rating: 5/5 - Reviewer: Freddy D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered They have amazing customer service. I needed to find a good solution for my client and Theralytics gave me all the information that I needed to make an informed decision for my client. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I recently explored Theralytics while I was looking for a solution that offers easy-to-use administrative features, like document storage and payroll reporting. Theralytics perfectly met our needs. And their customer service is great. They gave me all the information we needed to make an informed decision (a huge plus). Highly recommend! #### Cons They currently don't have intake forms as a feature. But I've been told by the team that it's in their development roadmap and will be launched soon. #### Vendor response Hi Freddy, Thank you for your fantastic review! We're thrilled to hear that Theralytics provided exactly the administrative features you needed, like document storage and payroll reporting. It’s also great to know that our customer service team gave you the support needed to make an informed decision. Your feedback about intake forms is valuable, and we’re excited to roll that feature out soon. We truly appreciate your recommendation and look forward to supporting you further! - Theralytics Team Replied September 2024 --- ### Theralytics review - Overall rating: 5/5 - Reviewer: Ivan M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been utilizing Theralytics in our practice for past 3 years and are satisfied with the software and support. #### Cons Currently there is nothing we like least about Theralytics. #### Vendor response Hi Ivan, Thank you for being a loyal user of Theralytics for the past three years! We're so glad to hear that you're satisfied with both our software and support. It’s always rewarding to know we’re making a positive impact on your practice. Your continued trust in Theralytics motivates us to keep delivering the best experience possible. If you ever have suggestions for improvement, we're always open to hearing them! - Theralytics Team Replied September 2024 --- ### Impressive - Overall rating: 5/5 - Reviewer: Amanda W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered Having Theralytics has made running an ABA practice much simpler and much more organized. From the billing ease to the customer service, from data collection to organizing client/therapists documents, it’s a one stop shop for keeping everything running smoothly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Theralytics is both visually appealing and very user friendly. Onboarding was simple and not as time consuming as some other top practice management systems. Their customer is second to none, their team is proactive, listens and acts on requests, and are extremely responsive. Theralytics has made growing our practice a breeze. Having them is a top necessity in what makes our practice run day to day. They are very cost effective also, and is also available for billing needs. #### Cons Data collection has been missing some components however the team has listened and actively added in needed features. #### Reasons for choosing Theralytics The simplicity, cost, costumer service, and overall package of offerings. --- ### Peak Behavioral Services Inc - Overall rating: 5/5 - Reviewer: Karem A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The amazing support that the leadership provides their customers #### Cons Features are new and developing but are constantly being added #### Vendor response Hi Karem, Thanks for the review! We're thrilled to hear that our team has been helpful to you and your agency. We understand that it can be confusing and overwhelming to re-learn how to use the platform when new features and developments are implemented. However, we want to reassure you that if you have any questions or concerns regarding Theralytics, you can always submit a ticket and our team is more than happy to support you! We appreciate your feedback and we want to thank you again for choosing Theralytics! Replied July 2024 --- ### Theralytics Review - Overall rating: 5/5 - Reviewer: Ericka B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Easy data collection and programs accessible to be able to go through them at any time #### Cons - Certain features can’t be done in the app. #### Vendor response Hi Ericka, We're glad to hear that navigating the platform through data collection and program modification has been easy. We appreciate your input about certain features not being available in the mobile app and we want to reassure you that our team is actively working on improving the web browser and app connection. Your feedback is incredibly valuable to us. If you have any specific suggestions on how to make Theralytics better for you, please let us know, and we would be happy to review your inquiries together. Thanks again for your review and your support! Replied July 2024 --- ### Fabulous software - Overall rating: 5/5 - Reviewer: Amy C. - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered It gives us universal scheduling and everyone can be on the same page and have the same information. It has really made scheduling/changes and getting information to the right people very easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Scheduling is the biggest part of what we use. It is user friendly and staff have an easy time using it. Customer service has always answered in a timely manner and honored any requests we have had. They are very easy to work with and always accommodating. #### Cons At times parents have a difficult time navigating the software and need assistance. They would like for there to be a submit button once the schedule is completed. This way they wouldn't be notified of every change when the schedule changes. #### Reasons for choosing Theralytics I can't remember the names of the other companies but Theralytics took the time to listen to what we needed and were very timely in responding. They also are way more affordable than their competitors and provide individualized service. --- ### Integral component of my company - Overall rating: 5/5 - Reviewer: Evelyn C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Theralytics has become integral in the success of my agency. The software has made the day to day data collection and practice management seamless. The billing team team has effectively retrieved tens of thousands of dollar in denied claims for my company. The team at Theralytics provides unmatched support. If you are starting a ABA company you are in good hands with Theralytics. #### Cons I am happy with all aspects of the software. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/theralytics-profile/reviews/?page=2) --- Theralytics Reviews, Pros and Cons - 2026 Software Advice