---
title: "TheraNest Software Reviews, Demo & Pricing - 2026"
description: "Review of TheraNest Software: system overview, features, price and cost information. Get free demos and compare to similar programs."
source_url: "https://www.softwareadvice.com/medical/theranest-profile/"
page_type: "product"
language: "en"
---

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TheraNest

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

Overview

[Reviews](https://www.softwareadvice.com/medical/theranest-profile/reviews/)[Alternatives](https://www.softwareadvice.com/medical/theranest-profile/alternatives/)

# TheraNest Review

From $29-$89/month Free trial 3 plans

Wondering if TheraNest is right for your practice?

Our Mental Health EHR Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pros and Cons
    
-   Pricing and Plans
    
-   Features
    
-   Integrations
    
-   User Reviews
    
-   Popular Comparisons
    

## Overview

TheraNest

4.4

[(1055)](https://www.softwareadvice.com/medical/theranest-profile/reviews/)

Pricing

Starting at $29.00 per user per month

### About TheraNest

TheraNest is an HIPAA-compliant web-based mental health solution used by solo practitioners, large mental health practices, and nonprofit organizations. The solution is suited for therapists, psychologists, psychiatrists, and social workers.

TheraNest offers electronic medical records (EMR) software with a mobile app for Android and iOS. The solution also includes a client portal, patient scheduling, DSM/ICD codes, progress notes, treatment plans, and discharge notes. Users can review and cosign notes and build custom forms.

TheraNest's billing features include insurance claims, credit card services, and batch invoices. Users can generate reports, including payroll, staff billing, and invoice reports. Unlimited document storage and unlimited support are included.

TheraNest's client portal allows clients to schedule appointments, complete demographic information, enter insurance information and submit intake forms from within their own secure accounts. Everything entered in the client portal will sync to clients’ accounts in TheraNest. The system also includes voice, text and email reminders for patients.

Wondering if TheraNest is right for your practice?

Our Mental Health EHR Software selection experts can help you in 15 minutes or less.

## TheraNest User Interface

## Popular TheraNest Alternatives

Main Product

TheraNest

4.4

[(1055)](https://www.softwareadvice.com/medical/theranest-profile/reviews/)

Ratings Breakdown

-   4.30Ease of use
-   4.24Value for money
-   4.38Customer support
-   4.12Functionality

Pricing

Starting at $29.00 per month

Get Price

Alternative Product

[Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/)

4.4

[(859)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/)

Ratings Breakdown

-   4.50Ease of use
-   4.55Value for money
-   4.48Customer support
-   4.26Functionality

Pricing

Starting at $23.00 per month

Get Price

Alternative Product

[TherapyNotes, LLC](https://www.softwareadvice.com/medical/therapynotes-profile/)

4.7

[(971)](https://www.softwareadvice.com/medical/therapynotes-profile/reviews/)

Ratings Breakdown

-   4.67Ease of use
-   4.59Value for money
-   4.74Customer support
-   4.48Functionality

Pricing

Starting at $69.00 per month

Get Price

Alternative Product

[AdvancedMD for Mental Health](https://www.softwareadvice.com/mental-health/advancedmd-profile/)

4.0

[(7)](https://www.softwareadvice.com/mental-health/advancedmd-profile/#reviews)

Ratings Breakdown

-   3.43Ease of use
-   3.0Value for money
-   3.0Customer support
-   3.43Functionality

Pricing

Starting at $0.01 per month

Get Price

Alternative Product

[EHRYourWay](https://www.softwareadvice.com/medical/ehryourway-profile/)

4.9

[(529)](https://www.softwareadvice.com/medical/ehryourway-profile/reviews/)

Ratings Breakdown

-   4.83Ease of use
-   4.85Value for money
-   4.86Customer support
-   4.82Functionality

Pricing

Available upon request

Get Price

Alternative Product

[Zanda](https://www.softwareadvice.com/medical/power-diary-profile/)

4.6

[(209)](https://www.softwareadvice.com/medical/power-diary-profile/reviews/)

Ratings Breakdown

-   4.49Ease of use
-   4.40Value for money
-   4.57Customer support
-   4.41Functionality

Pricing

Starting at $19.00 per month

Get Price

## TheraNest Pros and Cons

We analyzed 1,055 verified reviews for TheraNest to find out what actual users really think.

Select to learn more

Intuitive And User-Friendly Design

The platform is widely regarded as easy to use, with an intuitive layout that helps users quickly learn and navigate its features. Reviewers appreciate the straightforward setup, logical organization, and the ability to manage tasks efficiently without a steep learning curve, making daily operations smoother for individuals and teams.

Responsive And Personal Assistance

Ensora Mental Health offers highly responsive and personal customer support. Users consistently mention quick answers, patient guidance, and multiple ways to access help. The support team is praised for being courteous, thorough, and receptive to feedback, making onboarding and troubleshooting much easier for both new and experienced users.

Tailored For Therapy Workflows

Ensora Mental Health is designed with therapists in mind, offering tools that streamline documentation, treatment planning, and administrative tasks. Users highlight its suitability for solo practitioners and group practices, noting that it supports efficient note-taking, practice management, and growth as client and therapist needs evolve.

Limited Client-Facing Features

Users note challenges with client intake, communication, and document management. The system lacks robust tools for family accounts, client messaging, and demographic history. Pricing based on client count is seen as expensive, and difficulties with telehealth, document signing, and exporting data add to user frustration.

Complex And Unreliable Billing Tools

Billing features are frequently described as difficult to set up, confusing, and prone to errors. Users report issues with claims, EFTs, and ERAs, as well as limited customization and integration with accounting. Many find the billing system unintuitive, leading to mistakes, lost revenue, and frustration with support responsiveness.

Restricted Record Customization Options

Reviewers point out limitations in customizing clinical documentation, assessments, and forms. The platform is seen as lacking flexibility for medical providers, with cumbersome group notes, limited telehealth functionality, and difficulties updating or sharing patient information, making record management less efficient.

## TheraNest Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Essentials

$29.00

per user, per month

Plan includes:

-   Scheduling Management
-   Secure client portal
-   Calendar sync
-   Basic intake forms and notes
-   Ensai notes enhancement
-   Hassle-free credit card payments\*
-   Optional Telehealth add-on\*

Advanced

$59.00

per user, per month

Plan includes:

-   Online booking & secure messaging
-   Custom intake forms & notes
-   Unlimited Telehealth (Individual + Group)
-   Get 50 free each per practice per month\*:
-   \- Claims processing
-   \- Eligibility checks
-   \- Text & phone reminders

Premier

$89.00

per user, per month

Plan includes:

-   Unlimited text & phone reminders†
-   Wiley Practice Planner included
-   Unlimited Telehealth (Individual + Group)
-   Unlimited claims processing†
-   Unlimited eligibility checks†
-   Insurance billing automation

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

## TheraNest Features

-   Popular features found in Mental Health EHR
    
    Appointment Scheduling
    
    E-Prescribing
    
    Initial Assessments
    
    Therapy Notes
    
    Treatment Planning
    
-   More features of TheraNest
    
    Access Controls/Permissions
    
    Accounting
    
    Activity Dashboard
    
    Activity Tracking
    
    Alerts/Notifications
    
    API
    
    Appointment Management
    
    Attendance Management
    
    Automated Scheduling
    
    Billing & Invoicing
    
    Bill Payment
    
    Calendar Management
    
    Calendar Sync
    
    Cancellation Tracking
    
    Care Plan Management
    
    Care Summaries
    
    Case List Management
    
    Case Notes
    
    Charting
    
    Chat/Messaging
    
    Child Welfare Management
    
    Claims Management
    
    Claims Scrubbing
    
    Client Database
    
    Client Management
    
    Client Portal
    
    Clinical Notes
    
    Clinic Interoperability
    
    Code & Charge Entry
    
    Coding Assistance
    
    Communication Management
    
    Compliance Management
    
    Compliance Tracking
    
    Confirmations/Reminders
    
    Contact Database
    
    Credit Card Processing
    
    Customer Database
    
    Customizable Branding
    
    Customizable Fields
    
    Customizable Forms
    
    Customizable Templates
    
    Data Import/Export
    
    Data Security
    
    Decision Support
    
    Document Management
    
    Document Storage
    
    Document Templates
    
    Drag & Drop
    
    Dunning Management
    
    Electronic Payments
    
    Electronic Signature
    
    Eligibility Verification
    
    Email Reminders
    
    Employee Management
    
    EMR/EHR
    
    Faculty/Staff Management
    
    File Sharing
    
    Financial Management
    
    For Group Therapy
    
    For Medical Purposes
    
    For Mental/Behavioral Health
    
    Forms Management
    
    For Nonprofits
    
    For Substance Abuse Therapy
    
    Generative AI
    
    Goal Setting/Tracking
    
    Group Notes
    
    Health Record Access
    
    HIPAA Compliant
    
    Historical Reporting
    
    Income/Expense Tracking
    
    Insurance Eligibility Verification
    
    Insurance Management
    
    Intake Management
    
    Invoice History
    
    Invoice Management
    
    Medical Billing
    
    Medical History Records
    
    Mobile Access
    
    Mobile App
    
    Multi-Factor Authentication
    
    Multi-Location
    
    Multi-Physician
    
    Multi-Provider Practice
    
    No-Show Tracking
    
    Notes Management
    
    On Call Scheduling
    
    One-to-One Messaging
    
    Online Booking
    
    Online Forms
    
    Patient Communications
    
    Patient Database
    
    Patient Engagement
    
    Patient Intake
    
    Patient Management
    
    Patient Monitoring
    
    Patient Portal
    
    Patient Records Management
    
    Patient Scheduling
    
    Payment Collection
    
    Payment Processing
    
    Physician Management
    
    Physician Scheduling
    
    Practice Management
    
    Progress Notes
    
    Progress Reports
    
    Quotes/Estimates
    
    Real-Time Notifications
    
    Real-Time Reporting
    
    Records Management
    
    Recurring Appointments
    
    Referral Management
    
    Referral Tracking
    
    Registration Management
    
    Reminders
    
    Remittance Advice
    
    Remote Treatment Planning
    
    Reporting/Analytics
    
    Reporting & Statistics
    
    Revenue Management
    
    Role-Based Permissions
    
    Scheduling
    
    Search/Filter
    
    Secure Data Storage
    
    Secure Messaging
    
    Self Payment
    
    Self Service Portal
    
    Session Notes
    
    SMS Messaging
    
    SSL Security
    
    Staff Management
    
    Surveys & Feedback
    
    Task Scheduling
    
    Team Notes
    
    Telemedicine
    
    Teletherapy
    
    Template Management
    
    Time Tracking
    
    Training Management
    
    Two-Way Audio & Video
    
    Video Conferencing
    
    Video Consultations
    
    Virtual Waiting Room
    
    Workflow Management
    

## TheraNest Integrations

Google Calendar

Integration rated 4.4 from 15 reviews

iCloud

Integration rated undefined from -1 review

Microsoft Outlook

Integration rated undefined from -1 review

## TheraNest User Reviews

## TheraNest customer ratings

- Overall rating: 4.4/5
- Total reviews: 1,055

### Rating distribution

- 5 stars: 597 reviews (57%)
- 4 stars: 320 reviews (30%)
- 3 stars: 86 reviews (8%)
- 2 stars: 23 reviews (2%)
- 1 star: 29 reviews (3%)

### Secondary ratings

- Ease of use: 4.3/5
- Value for money: 4.2/5
- Customer support: 4.4/5
- Functionality: 4.1/5

---

### CSPG appreciation

- Overall rating: 4/5
- Reviewer: YVONNE L.
- Verified reviewer: Yes
- Industry: Mental Health Care
- Company size: 2-10 employees
- Product usage: Used weekly for less than 12 months
- Reviewed: July 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Overall, the EHR helped me begin my business with a professional look and a sense of order and structure.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

I like the color options on the calendar, so staff members know their app'ts without having to search. I also like the ease by which I can move between each page or tab on the screen.

#### Cons

The limitation of creating forms. It could be because I do not get along with technology, but I am unable to create side by side items or to add boxes for checking, or adding lines to separate sections.

#### Reasons for choosing TheraNest

Cost was the largest factor and the ease of use.

---

### A Valuable Experience with Important Lessons Learned

- Overall rating: 5/5
- Reviewer: Dr. Joyce M.
- Verified reviewer: Yes
- Industry: Health, Wellness and Fitness
- Company size: 2-10 employees
- Product usage: Used daily for less than 12 months
- Reviewed: July 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Overall, my experience with the TheraNest was positive. The EHR system and client portal were easy to use, reliable, and met my practice's needs. The customer support team was responsive and helpful whenever I had questions. While the billing process presented challenges, particularly regarding insurance network requirements, the overall platform and service experience were good.

#### Ratings breakdown

- Ease of use: 4/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

What I like most about yourTheraNest is the excellent customer support. Having the convenience of speaking with a live person is incredibly valuable, as it allows me to ask questions, receive clear guidance, and have my concerns resolved quickly and efficiently. The responsiveness and willingness of your team to provide assistance have made my experience much more positive.

#### Cons

What I liked least about the TheraNest was learning, after several months, that the RCM service would not be able to process my insurance billing because I was out of network. I wish this had been communicated earlier, as it would have allowed me to make informed decisions and avoid unnecessary time, expense, and frustration.

#### Reasons for choosing TheraNest

At the time I thought TheraNest had a lot to offer.

#### Reasons for switching to TheraNest

I wanted to try TheraNest at the time Ensora, because I thought they had more to offer.

---

### Ease to use, and the best Customer Service

- Overall rating: 5/5
- Reviewer: Beverly P.
- Verified reviewer: Yes
- Industry: Mental Health Care
- Company size: 2-10 employees
- Product usage: Used unspecified for more than 2 years
- Reviewed: June 2023
- Review source details: This review was submitted organically. No incentive was offered

I have accurate records and I have several options for my notes. I love the new feature of the electronic portal for client paperwork. The appt calendar works best on the computer but I can make good changes on my phone.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

I have loved watching this program develop and grow in the last 10 years. I began Theranest when they were first starting and it was pretty bare bones. Which is what I needed as a new business owner so that I could grow with the program. At that time, I really wanted exact notes that would reflect exactly what happened in the sessions and Theranest provided that place. It has grown however to a much better system and a much better process. I know that I do not use a lot of the process because I have an outside biller. But all the parts I do use are the best and I have tried several.

#### Cons

The cost of anything is always a killer for a small business. The cost however has been fair for the service that you get.

---

### Basic practice management, but we quckly outgrew it

- Overall rating: 1/5
- Reviewer: Zina Ortiz F.
- Verified reviewer: Yes
- Industry: Mental Health Care
- Company size: 51-200 employees
- Product usage: Used daily for more than 2 years
- Reviewed: September 2026
- Review source details: This review was submitted organically. No incentive was offered

I used Theranest for 14 years and used it for a few of those years for my growing behavioral health group practice. It served us reasonably well during an earlier stage of the practice, particularly for basic scheduling, documentation, client records, and general EHR functions. The platform is relatively easy to learn, and clinicians can usually become comfortable with the core functions without an extensive onboarding process. Though much of it is manual, and outdated. The interface had not changed much since the beginning of my subscription. For a solo clinician or smaller practice with fairly straightforward workflows, TheraNest may provide many of the basic tools needed to manage day-to-day operations, with some minor issues. Theranest has a bad reputation as an RCM and claims submission platform, it doesn't support API and lacks visibility of data. I know of fellow clinicians who lost thousands of dollars to their claims submission feature, claims got lost, some of them weren't even submitted and no way to resolve denials. Where we began running into limitations was as our organization became larger and operationally more complex. Managing a group practice with multiple clinicians, supervisors, billing staff, insurance workflows, credentialing considerations, documentation oversight, and a high volume of claims required more visibility and automation than the platform provided. As I mentioned earlier it is limited, outdated and lacks core features needed for a successful RCM. They do offer claims "support" for an extra fee, I just never trusted it. We found ourselves relying increasingly on manual processes and outside systems to monitor things such as documentation completion, supervisory workflows which is non existent, treatment plan and assessment deadlines missing, clinician performance missing, insurance and billing issues missing, and other administrative tasks. At scale, having information available somewhere in an EHR is very different from having that information organized in a way that allows an administrator to immediately see what needs attention. Billing was another area where we eventually needed greater transparency and workflow control. Our practice processes a significant volume of insurance claims, and over time we needed much stronger claim tracking, operational dashboards, automated alerts, reconciliation tools, and visibility across the revenue cycle. TheraNest was useful during one stage of our practice's growth, and I can see it continuing to work well for solo clinicians with relatively simple workflows. For a larger, insurance-heavy behavioral health organization, however, we ultimately needed a platform with deeper automation, stronger revenue-cycle visibility, more sophisticated supervision tools, and a system designed around the operational realities of managing a growing group practice.

#### Ratings breakdown

- Ease of use: 3/5
- Value for money: 1/5
- Customer support: 1/5
- Functionality: 1/5

#### Pros

TheraNest covers the fundamental functions of a behavioral health EHR fairly well. Scheduling, client records, clinical documentation, and telehealth. The learning curve for clinicians is also relatively manageable if you're ok with clicking "save" buttons on every page and form.

#### Cons

The limitations become more noticeable as a practice grows. Group-practice administration, supervision oversight, advanced billing workflows, reporting, automation, and real-time operational visibility is non existent. We frequently found that important information existed in the system but still required administrators to manually search for it, track it elsewhere, or create additional processes around it. We ended up created spreadsheets and had to hire billing staff, which defeated the purpose of purchasing a limited subscription. By the way when I de activated the clinicians in my group I was charge the full fee for the subscription, which was over $1000. They declined a reimbursement even when the platform was not being used. They also declined to help with help downloading all 2000 clinical files after over 12 years of use. They suggested these files be downloaded manually one by one, which my staff and I had to end up doing. As I mentioned earlier everything in Theranest is manual, outdated, in other words the platform has not changed much since I began the subscription back in 2014. Also, it is slow, it locks and freezes. The fees charged are just insulting for such a primitive software.

#### Vendor response

Fourteen years means a lot to us, and we're truly sorry your experience ending the subscription left such a bitter taste. Growing from a solo clinician to a 50+ person practice is no small feat, and we wish we had done a better job supporting that growth and your transition out. The concerns you've raised around the billing charges and having to download files individually are things we want to understand better. Please reach out at feedback@ensorahealth.com (put 'Madison' in the subject line to route to me directly) and I will personally make sure your account is reviewed and your concerns are taken seriously. Madison TheraNest by Ensora Health

Replied September 2026

---

### Theranest has pulled it out!

- Overall rating: 4/5
- Reviewer: Melissa S.
- Verified reviewer: Yes
- Industry: Mental Health Care
- Company size: 11-50 employees
- Product usage: Used daily for more than 2 years
- Reviewed: June 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

I will remain with Theranest for cost, ease of use, and the Clinical Group program. The only reason I gave 4 star instead of 5 is the NP notes but will upgrade review once this changes in the future.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

Theranest has been through a lot but has finally smoothed out since Ensora aquired Theranest. I love the ease of use, they allow me to be a part of the feedback called Clinical Group where I get to test the updated applications before being rolled out to the general clinicians. I also make requests for added applications or to change applications. I love the subscription model where we pay per client group and not per individual clinicians. This has HELPED ME TREMENDOUSLY! I was with another EHR in the past and it was outrageous the price. I returned to Theranest after Ensora aquired Theranest and have not looked back. I also love that on the case notes I can modify the notes to meet my group's needs. Customer service is better today than in the past. I have not had any issues in the last 2 years with customer service.

#### Cons

The session/progress notes for the nurse practitioner is very limiting and did not meet our NP's needs. We had to do a lot of work arounds. This may be in the process of fixing not sure.

#### Reasons for switching to TheraNest

COST! Also as the biller TherapyNotes made it a lot more difficult than it needs to be. Too many steps for simple tasks.

---

### Excellent EHR for Growing Therapy Practices

- Overall rating: 4/5
- Reviewer: Jaylee C.
- Verified reviewer: Yes
- Industry: Mental Health Care
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: June 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Overall, I had a very positive experience with TheraNest and would recommend it to therapists looking for a reliable electronic health record and practice management system. It helped me successfully grow and manage my practice for years. While I eventually outgrew it as my business model changed, I still believe it is an excellent choice for private practices that primarily provide therapy services.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 4/5
- Functionality: 4/5

#### Pros

TheraNest was easy to learn and gave me everything I needed to run my therapy practice efficiently. Scheduling, documentation, billing, and client management were all in one place, which made it much easier to focus on my clients instead of administrative work. As my practice grew into a group practice, it continued to be dependable and user-friendly.

#### Cons

As my business expanded beyond traditional therapy into coaching, education, and digital programs, I found TheraNest wasn’t built for those needs. I would have loved more flexibility with client journeys, automations, and integrations for businesses that offer both clinical services and coaching. Some workflows also felt limited compared to newer all-in-one business platforms.

#### Reasons for choosing TheraNest

Price was less with this product so did not go with the other

---

### Great product for a solo provider.

- Overall rating: 5/5
- Reviewer: Natalie G.
- Verified reviewer: Yes
- Industry: Mental Health Care
- Company size: Self-Employed
- Product usage: Used daily for more than 2 years
- Reviewed: June 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Overall, I have used TheraNest for six years and often recommend it to other therapists. I wish that when there was an issue that I needed to be informed of, it would be more than just a flash on my screen.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

The array of options on TheraNest that are useful to a solo provider are seemingly unending! I love my account manager ( [sensitive content hidden]) for managed billing services- she is literally the best.

#### Cons

Getting support when something is going wrong can be a bit tedious. I feel like I have to explain the issue multiple times before the issue is understood.

#### Reasons for choosing TheraNest

I was familiar with it and did not want to learn a new system.

---

### Progress in the making

- Overall rating: 4/5
- Reviewer: Faith L.
- Verified reviewer: Yes
- Industry: Mental Health Care
- Company size: 11-50 employees
- Product usage: Used daily for less than 6 months
- Reviewed: June 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 3/5
- Value for money: 3/5
- Customer support: 5/5
- Functionality: 3/5

#### Pros

The customer service chat and how quickly I receive a response from someone when I have a question is nice.

#### Cons

I have issues with clients not being able to log onto a Telehealth session. Sometimes it will say that they are connecting, or they haven't joined and they've been in the waiting room the whole time. It would be nice to have reminders about missing notes on the task page and not have to fill it out myself.

#### Reasons for switching to TheraNest

Our admin wanted a cheaper option, and be able to have interns to shadow sessions.

---

### TheraNest of problems

- Overall rating: 2/5
- Reviewer: Andrea N.
- Verified reviewer: Yes
- Industry: Mental Health Care
- Company size: Self-Employed
- Product usage: Used daily for less than 6 months
- Reviewed: September 2026
- Review source details: This review was submitted organically. No incentive was offered

Support staff is not capable of meeting workflow issues in a timely manner. The chat support service is a runaround to having to put in a ticket anyway.

#### Ratings breakdown

- Ease of use: 2/5
- Value for money: 1/5
- Customer support: 1/5
- Functionality: 2/5

#### Pros

At first I was very happy with the AI function as I had surgery which made typing very difficult. They helped with transferring my client files from Thera-link to TheraNest.

#### Cons

I did receive one year free since I switched from Thera-Link to Thera-Nest. The support group was initially helpful but after a month I was told the representative that did my onboarding to the software did not have enough bandwidth for my issues and I needed to start using the Hub. I have contacted them on multiple occasions because their calendar only pushes out it does not accept incoming info when it syncs with my Google calendar. I was simply told that was not going to get addressed until next year so I would have to deal with it. Forget my workflow and double bookings. Now in addition I have begun using their billing tool, which they charge an add on fee to use, when I wrote TheraNest to indicate that I was having issues with not being able to sign my note or change the status of the session, [sensitive content hidden], their support person, wrote me back and indicated: " In this case you will need to remove the payment from the invoice, delete the invoice, edit the statues, then create the invoice again and reapply the payment." Once again I am being asked to deal with/fix their software bugs because they don't want to or don't have the qualified people to do it. I called and asked to speak to a supervisor and was told none was available today cause yeah, it's Friday. The needs of my clients and the needs of my company are not important to TheraNest, and they will send my concerns to management which will contact me at THEIR earliest convenience. I will not be renewing with TheraNest.

#### Vendor response

Andrea, thank you for sharing this and we're truly sorry. You came to TheraNest during a really difficult time personally, and the last thing you should have experienced was being passed around and told to wait until next year for a fix that was affecting your daily workflow. That's not okay, and we hear you. The calendar sync issue, the billing tool workaround, and not being able to reach a supervisor when you needed one are all things that deserved better attention than you received. We'd really like the chance to make this right. Please reach out at feedback@ensorahealth.com (put 'Madison' in the subject line to route to me directly) and I will personally make sure your concerns are escalated to the right people right away. Madison TheraNest by Ensora Health

Replied September 2026

---

### Overall a good experience

- Overall rating: 4/5
- Reviewer: Candice R.
- Verified reviewer: Yes
- Industry: Health, Wellness and Fitness
- Company size: Self-Employed
- Product usage: Used monthly for less than 2 years
- Reviewed: July 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Overall, my experience has been good. I do value excellent customer service and I do feel like Theranest has this.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 3/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

I sincerely appreciate the fact that Theranest makes writing treatment plans simple because of their incorporation of Wiley Treatment Planners.

#### Cons

I dislike the cost at times and I feel like the coast is best suited for group practices vs. solo practitioners.

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Showing 1 - 10 of 1055 Reviews

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