TheraNest Software


 

TheraNest is an HIPAA compliant web-based mental health solution used by solo practitioners, large mental health practices, and nonprofit organizations. The solution is suited for therapists, psychologists, psychiatrists, and social workers.

TheraNest offers electronic medical records (EMR) software with a mobile app for Android and iOS. The solution also includes a client portal, patient scheduling, DSM/ICD codes, progress notes, treatment plans, and discharge notes. Users can review and cosign notes and build custom forms.

TheraNest’s billing features include insurance claims, credit card services, and batch invoices. Users can generate reports, including payroll, staff billing, and invoice reports. Unlimited document storage and unlimited support are included.

TheraNest’s client portal - TheraBook, allows clients to schedule appointments, complete demographic information, enter insurance information and submit intake forms from within their own secure accounts. Everything entered in the client portal will sync to clients’ accounts in TheraNest. The system also includes voice, text and email reminders for patients.

 

TheraNest - Dashboard
 
  • TheraNest - Dashboard
    Dashboard
  • TheraNest - Calendar
    Calendar
  • TheraNest - Progress note
    Progress note
  • TheraNest - Billing report
    Billing report
  • TheraNest - Ledger
    Ledger
  • TheraNest - Diagnostic codes
    Diagnostic codes
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

502 Reviews of TheraNest

 

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Software Advice Reviews (40)
More Reviews (462)

Showing 1-20 of 40

Elizabeth from Clinical Counseling and Consulting Services, PLLC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Therapist friendly, but not customization friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, great company!

Pros

Easy to Use
Decent Templates
Great Customer Service
Affordable-you get a lot for your money
Reliable

Cons

Credit card setup can take longer then expected
You can't make your own templates
You cant customize templates

Review Source
 
 

Jennifer from Dialectical and Cognitive Behavior Therapy of Massachusetts, LLC
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Mixed to negative

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I switched from simple practiced to theranest due to the ease of billing (I know which session was paid for v total paid which helped me organize and communicate about billing to clients and group notes and therapy...). Now I feel like simple practice has made such advancements. I am considering switching back as I have yet to see improvements I've been wanting. I'm sure there are more comments but these are what I can think of off the top of my head.

Pros

Billing of knowing which sessions were paid for, dashboard service, price, text reminder, mental health status exam ease on progress note.

Cons

Lack of HIPPA security when sending superbills/invoices which makes sending these securely cumbersome and time consuming (there's a button in the ledger titled "email client" and it doesn't email this securely (password protected/encrypted which means more time consuming steps for clinician), limitations of portal which I don't pay for because of it (intake only v ongoing communication tool)...just because Theranest email is secure, doesn't mean the client's is. Group notes are cumbersome as if you don't do things in a certain order, diagnoses do not make the superbill. This requires repeated tasks and eventually a phone consult with theranest and a lot of backpedaling to get necessary documents to the client accurately. Limitations in editing progress notes...creating custom forms isn't easy. Can't send customer forms post-intake to update things like medications and other changes to have completed electronically (back to portal limitations).

Review Source
 
 

Lisa from Oakwood treatment
Specialty: Psychology/therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Great for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great for managing our small business. Ease of keeping up with appointments and tracking therapist notes and updates.

Cons

Not able to sync with ical mobile calendar. If we become a larger business we might have to switch softwares because it will be too hard to manage.

Review Source
 
 

Ilana from Bethesda Psychotherapy
Specialty: Psychology/therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Good inexpensive program for individual and small group practices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Many programs make you pay extra for forms and templates and this one is no different. Nonetheless, it would be nice to be able to have access to a few simple templates for treatment goals and interventions

Pros

Easy to write daily notes from the dashboard.
Tracks group therapy notes.
Can do the billing through Theranest, but the process could be streamlined some

Cons

Unfortnuately, although I can do the billing through this program, it doesn't allow the tracking of any expenses. Next effect it that I end up having to repeat the billing in QuickBooks, so I can get a full picture of my P&L.

Review Source
 
 

Rob from W.C.A.
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Excellent product at a reasonable price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use with lots of features. Development team is responsive to feedback from customers. Reasonable price.

Cons

Some features are limited but targetted for development. Other than that, I have no complaints and am satisfied.

Review Source
 
 

Jessica from Alcona
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Theranest

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The program presented as professional and user friendly, however, the price to use this software monthly was not in my price range.

Cons

Price for monthly use. The ease of use is nice as well as ability to do billing along with electronic health record keeping.

Review Source
 
 

Julie from Desjardins Psychotherapy
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Great experience using this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Meets all my clinical needs and then some!
Any questions for support gets answered w/in 1 day.
Easy to use and set up.

Cons

Wish this product was available in Canada or in local currency.
Would like to have reports on the clients hours completed.

Review Source
 
 

Christie from Rooted Psychotherapy
Specialty: Psychology/therapy
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Theranest review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is intuitive and user-friendly.
Great support.
Able to go paperless
Helps to navigate the insurance world

Cons

There is a learning curve involved but it is not too difficult after you are able to figure out where everything is.

Review Source
 
 

Monica from Transformative Wellness, LLC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

5-Star Review is Authentic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our team did over 25 demos (not kidding! My brain was numb) for various online EHR software. And, TheraNest exceeded our expectations. So, hence the 5 stars across the board.

Pros

Customer service is prompt and friendly.
Layout is user-friendly.
Billing and payment process is simple.
Encourages ideas for enhancements from the very professionals using the software.
Continually updating and upgrading system to make it a great fit for the behavioral health field.

Review Source
 
 

Yisroel from Private Practice
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Very efficient and time-saving

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Note taking, initial assessment evaluations, treatment plans are a breeze with this software especially with the Wiley treatment plans and Wiley progress notes. The calendar allows you to block out nonclient time and keep your schedule in a HIPAA compliant calendar. Billing, insurance forms, and invoices are time saving as well as uploading custom forms.

Cons

Invoices must be completed before entering notes in order to have place of service included in note. Additionally, in order to have date prerecorded in your note it needs to be done from the dashboard and not from the client's file.

Review Source
 
 

Annie from CBT PSychological Associates
Specialty: Psychology/therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

So glad that I found this product... I love it for our Office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Also if three was an authorization ticker that would let you know when they have used up all there authorized visits

Pros

I love the billing functionality and the scheduling module is very easy to use. We also love the wiley note planner, makes writing notes very easy and simple

Cons

I would love it even more if the auto reminders would automatically update in the calendar! As well as sending a text to the assigned therapists.

 
 

Cayte from Cayte Castrillon
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Helpful Software for my small practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I liked the Dashboard feature of the program, as it helped to have a through overall picture of my practice when I first opened the program.

Cons

I did not like the cumbersome set up process. I felt as if there could better streamlining of the initial setup phase.

 
 

Melody from Melody Stiles, MSW, LCSW, MAC, LCAC
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

The Supermodel of Mental Health Integrated Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was literally so sad when I figured out how clunky and impractical this software is. So very sad. I had high hopes. Took a long time to move everything over, paid ahead for a YEAR, advised another therapist to go too, all for naught.

Pros

It is truly beautiful. It is downright gorgeous to look at. It walks down the catwalk with the grace of a gazelle.

Cons

The billing absolutely worse. The ERA's are a joke. Because even though you get ERA's, TheraNest can't do anything with them! YOU, as the provider, have to go in manually, and adjust everything so your numbers can be processed through the system! It is archaic and insane. It adds hours to your workload and I fail to see the point. The one thing this software should do is billing and automatic ERA operations. Even the most basic of billing softwares out there can do this. It was so disappointing. Also the calendar feature is frustrating. Of course we all have basic hours of operation, but what about the occasional exception and crisis client? Yeah, that's seriously a two page set of clicks back and forth. Like I said, the supermodel: it looks beautiful and seems so graceful at first, but ultimately that's all it can do. It is incapable of doing anything else but looking gorgeous.

 
 

Danielle from Journey Builders Counseling
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Theranest is essential for anyone in the counseling profession. It is super easy to navigate and add new client data. I have been looking for a simple way to get rid of my paper files. Theranest was the answer, it gives you the capabilities to scan and store document. I am very happy with TheraNest!

Cons

My only complaint is you are not able to print off the forms unless you create a custom form.It would make it easier to print off the intake paperwork without having to create your own.

 
 

jasmin from mental health
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Not sure on product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like that it allows you to create your own notes. You don't have to pay per each provider. Scheduling looks easy to use.

Cons

Even though you can create notes, it doesn't allow you to create the template the way you would want (i.e: font, placement) and it doesn't look as professional when viewed.

 
 

Ilana from Bethesda Psychotherapy
Specialty: Psychology/therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Good for the limited use I have

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Add in basic drop down lists for intake, interventions, treatment goals.

Really really like that it offers to have group progress notes.

Pros

Simple, straightforward and intuitive. Fits with how I already take notes and schedule. Billing is probably easier than what I do with Quickbooks, but I don't file for insurance.

Cons

That it doesn't off any dropdown lists, even a few basic ones without buying the whole Wiley add-on product, which is more than I need.
The "create new forms" I thought would be helpful to add in a medication list, or basic intervention list, but it is tedious to use.

 
 

Casey from Casey J. Simon, M.S., LMFT
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Theranest for Private Practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used several scheduling and billing programs in my private practice and find Theranest to be a top contender. Theranest offers a wide variety of useful tools, such as scheduling, schedule reminders, electronic insurance claims, billing, documentation, and analytics for attendance, billing, and scheduling. I have been using Theranest for a few years now and find it to be relatively glitch-free, and when I encounter an issue or have a question, customer service is extremely helpful and quick to respond.

Pros

Theranest does a great job when it comes to submitting electronic insurance claims, creating superbills and/or invoices, and has plenty of storage for electronic files. Theranest also has an ios application that is user-friendly and helps with scheduling and task management.

Cons

The program is not very user-friendly, unlike SimplePractice which offers a more streamlined and clean look. Theranest needs to work on their calendar feature as it is not user-friendly or very practical.

 
 

DeLynn from DeLynn Jacobsen, CATC, LMFT
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

For the price, it's OK - but I need more.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I chose TheraNest because of good reviews and the price. It just wasn't a good fit for me in a new private practice. Their customer service is great, though! They're really receptive to feedback and improvement suggestions.

Pros

This is simple, no-frills software with good customer service who are quick to respond and open to feedback.

Cons

Lacks a chart-like appearance, has minimal features such as legal forms, difficult to navigate (at least it was for me).

 
 

Kathryn from PatientPop
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Theranest is definitely better for smaller practices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

TheraNest in my opinion is better for smaller practices that don't see hundreds of clients a week. Used this software at a smaller mental health treatment center and it was sufficient and a cheaper option compared to other platforms.

Pros

Mobile friendly! Very helpful for the therapists who can't access a computer between appointments. Covers the essential basics for a psychiatric practice.

Cons

A bit labor intensive to keep up to date with. Hard to train people to use - not the most user friendly. Very easy to accidentally delete important information.

 
 

Joy from Moore Joy Counseling
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Easy to learn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I really like the Wiley Treatment Plan integration.

Pros

Online chat assistance has been very helpful. Customer support is responsive and overall the software is easy to learn.

Cons

Remembering to save data before using the back button takes some getting used to. I've lost data I've entered.

 
 
 
Showing 1-20 of 462

Cory from Healing Hearts Therapy
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

The software is easy to use, billing is quick and simple, awesome options for treatment planning.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the ease of billing, very simple and quick. Theranest offers classes to increase knowledge of billing and how to avoid mistakes.

Cons

I would like to see other options available on the invoices and billing set-up. An example of this is: when billing for out-of-network benefits a person must meet their deductible first. The way the system is set up now, you have to bill the insurance first, then go back and accept a payment. This payment is this categorized as the client overpaying for services. It would be nice for this kind of a scenario to have a simplified way of completing this transaction.

Review Source: Capterra
 

Sarah from Portland State University
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2017

November 2017

This is a great software for tracking payments, booking appointments, and keeping track of insurance

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

All history of appointments are kept in one place with details of each present. Score!

Pros

I like that the tracker area makes it easy to see all of your appointment by provider/patient. It makes it easy to follow up with insurance, track start dates, and even look back to get an idea of personal progress (sometimes its hard to remember how long ago an event was discussed, but theranest makes that easy).

Cons

The latest update has made the web site booker very sensitive on mobile devices (it is hard to progress one week forward, and I will often skip ahead unexpectedly.

Review Source: Capterra
 

seth from Teen Therapy

November 2017

November 2017

Great product, very good at what it does but is missing critical features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Well laid out and visually appealing. I love the integration with Wiley treatment planners, which speeds up charting.

Cons

Not very intuitive, and feels akward navigating at times. Needs a better "snapshot" of overall status of charting, billing, etc so things don't fall through the cracks. I really wanted to like it, but ended up looking into other options. Was my #2 pick, and definitely has a lot of potential when the bugs get worked out.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: November 2017

November 2017

 

Thank you for taking time to provide us a review, Seth! We're sorry we weren't your #1 but thank you for giving us a shot. TheraNest is dedicated to continuous improvement, adding value, offering feature upgrades and improvements year round, as well as providing top-notch customer support. We hope you'll check us out again in the future. ;) Till then, we wish you all the best in life and business! Cheers, The TheraNest Team

 

Amy from Holistic Therapy & Counseling

November 2017

November 2017

Decent price for the overall package

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The overall package is very robust and affordable. The support staff is responsive to questions as well.

Cons

The system is feels clunky compared to other systems available. The calendar dosen¿t offer the flexibility that I would like which is really important to me.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: November 2017

November 2017

 

Hi Amy, Thank you for your nice review! We appreciate you taking the time to provide us your feedback. As you know, we're committed to continuous improvement and take our customer feedback seriously, so stay tuned for calendar and workflow enhancements. Thank you for being a valuable TheraNest customer. We appreciate you and your business! Sincerely, Your TheraNest Team

 

Hadwat from Integrated Life Counseling Center, LLC
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Great online medical records

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Medical records and scheduling

Pros

The program is easy to use and keeps everything organized. I am able to upload documents and save them to the client's file for future reference.

Cons

The assessment form is very general and doesn't ask thorough questions that are important for a mental health history.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: November 2017

November 2017

 

Thank you for taking time to provide us a review, Hadwat! We're glad to hear TheraNest is easy for you to use and you find the overall quality 5 star worthy. Have you thought about using our custom forms feature to supplement our provided assessment template? We'd be happy to walk you through our custom forms capability; plus, we have a great training class just for custom forms. Thanks again for your review and being a TheraNest customer, Hadwat! We value you and your business. Sincerely, Your TheraNest Team

 

Emily from Integrative Wellness Therapies

October 2017

October 2017

It's helping making my billing/documentation so much easier and all in one place

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The support staff has been SO tremendously helpful to me. I'm a solo-practitioner figuring this all out on my own and it wasn't a smooth transition from my old system to this one. I have asked her SO many questions and she has been so patient and responsive. This is absolutely the best feature of your software - - - the software itself is great - - but it's like you get your own "office manager" support along with it which is SO helpful if you're on your own

Cons

It's taken me a while to figure out some billing kinks....a handful of my first submitted claims were rejected and took a lot of extra leg work on my end

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: November 2017

November 2017

 

Hi Emily, Thank you for taking time to provide us a great review! We're grinning ear to ear over here on the Customer Happiness Team (Kelly especially)! ;) We're delighted to hear TheraNest is effectively helping you manage your practice and you're happy with the support you've received from us. As always, we're here for you anytime you need us - claims issues included! Thank you for being a valued customer. We appreciate you, Emily! Sincerely, Your TheraNest Team

 

Vanessa from Two Paths Integrative Wellness LLC

September 2017

September 2017

A cost-effective electronic health records system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helped us set up electronic health records for an affordable cost, especially just starting out. My staff love the mobile app, which surpasses the functionality of many other EHR systems.

Pros

I love the mobile app, which allows me to schedule clients and complete notes. Notes are especially easy to complete using the "copy from last" function.

Cons

The insurance billing function is confusing and requires numerous extra steps to process a payment, especially an insurance claim that has been adjusted (most of our business).

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: September 2017

September 2017

 

Hi Vanessa, We appreciate your great review and feedback on insurance billing! Super happy to hear you're loving our mobile app. That's wonderful! We'll be in touch via private message to see how we can help with insurance billing. Thanks again for taking time to provide us a review. Sincerely, Your TheraNest Team

 

Nathan from Existential Family Therapy, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Hidden fees and not intuitive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Nothing I didn't already get from other EHR's. Nothing special.

Pros

It looks great, the implementation of Wiley planner is fantastic, and it gets the job done. The color scheme is nice (it looks pretty)

Cons

Extra fees for: wiley planner, customer portal, reminders, adding staff (pay once to add them, then to give access to wiley, then to give access to client portal!), more than 30 clients, etc! Plus, there is a 10 mb limit on uploading docs to client files. The editor for the intake paperwork is atrocious (let me upload a PDF!). The credit card payments take MONTHS to post in your account. No direct notifications when a client messages you! Unable to edit "non patient appointments" on the mobile app! Several buttons within forms direct you away from a page WITHOUT SAVING PREVIOUS INFORMATION! I've worked with other EHR's in the past and this one is not the worst, but the fees leave a bad taste in my mouth. There are other EHR's that just offer a flat rate and do ALL of these functions. I will be switching at the end of the year.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: November 2017

November 2017

 

Hi Nathan, Thank you for taking time to provide us a review. We truly appreciate your feedback.
We're looking at how we can improve in all areas you reported on. Many of them we already have on the roadmap for enhancement. In regards to your comment about credit card processing funds taking months to deposit, we did some research and it looks like you've had a total of two transactions on 9/13 that were disbursed to your bank account on 9/14. We've followed up via private email to investigate this further with you. Sincerely, Your TheraNest Team

 

Alexia from Alexia Camfield

August 2017

August 2017

User-friendly

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

User-friendly. Made it very easy to leave a full-service office practice and be in private practice self sufficiently.

Cons

There is not a way to enter in account information for two parents when the client is a child of divorced parents.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: September 2017

September 2017

 

Hi Alexia! Thank you for taking time to provide us a nice review! We're happy to hear we're successfully supporting your private practice management needs. That's wonderful news! In regards to not being able to enter account info for divorced parents of a child client, we'd like to learn more about that and see how we can support that need. We should be able to support that now and if we can't after we learn more, we'll take that to the dev team to see what we can do. A Customer Happiness rep will be in touch with you to learn more. Thanks again, Alexia! Sincerely, Your TheraNest Team

 

Caitlin from Caitlin Magidson, LGPC

August 2017

August 2017

I have been really happy with Theranest and the customer support has been the best part!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like that I can do everything in one place. I can keep notes, upload documents, bill clients, and updates forms.

Cons

I wish there were a way to turn on and off certain forms that you want available to clients. Sometimes I get a couple clients at a time and I have to wait to release forms.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: September 2017

September 2017

 

Hi Caitlin! We're delighted to hear you're happy with TheraNest and our customer support! We are super passionate about serving our customers and making sure they have the best experience possible. The client portal is one area of focus for enhancement so feel free to share your suggestions with us via in app messenger or email. As always, your valuable feedback is passed directly to our development team and product manager. Thanks again for taking time to provide us a great review. We appreciate you, Caitlin! Sincerely, Your TheraNest Team

 

Kristen from Corey Counseling LLC
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Excellent!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cost effective practice management

Pros

This is the Most cost effective option I have found to manage a small private practice. The client portal is a wonderful tool to communicate with clients.

Cons

All of the concerns I have had or improvements I have inquired about have been promptly addressed or created by TheraNest.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: September 2017

September 2017

 

Hi Kristen! We're very grateful for your excellent review! Thank you for choosing TheraNest and thank you for being a great customer! Of course if you ever have any questions or suggestions on how we can improve, please let us know. We value your feedback and want to make sure you have the best experience possible. We appreciate you! Sincerely, Your TheraNest Team

 

Josh from Josh Kellar Counseling

July 2017

July 2017

I've been totally impressed with Theranest from start to finish.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the ease of use. The dashboard is easy to navigate and find exactly what I am looking for. I never have trouble getting to a feature, even if I have never used it before.

Cons

I think there could be a few more integrations with the mobile app. Specifically, it would be good to be able to access the client documents section from time to time.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: September 2017

September 2017

 

Hi Josh! We truly appreciate your great review! We're thrilled to hear you've been totally impressed by TheraNest and find it easy to use. It's only going to get better! Thanks to awesome customers like you, we're continuously taking customer feedback and making enhancements to provide the best user experience possible. We have some mobile features in the pipeline that I'm sure you'll be happy about, so stay tuned! Thanks again, Josh! Sincerely, Your TheraNest Team

 

FRED from Winfield Consulting, Inc
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Great for a solo practice-makes insurance billing a breeze!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of managing a solo psychology practice. Help with insurance claims. Easier tracking of notes, invoices, billing.

Pros

I love the ease of entering standard notes, templates, the ease with which one can create invoices. The integration with insurance clearinghouses (I use Office Ally) was the main selling point for me. Keeping track of finances, billing, invoices is very easy. Customer service is very responsive and helpful.

Cons

There are a few little tasks that need to be entered manually more than once. For example, an insurance claim that is paid needs to be marked paid, then entered again. Not a big deal.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: September 2017

September 2017

 

Hi Fred! Thank you for taking time to provide us a great review. Customers like you make it easy for us to love what we do! To the mark claims paid point, we have some feature enhancements on the roadmap that I think you'll be excited about. We'll be sure to keep you in the loop on that. We appreciate you, Fred! :) Sincerely, Your TheraNest Team

 

Chanel from Crossways
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

I have been using Theranest for the past 3 years and I am still being impressed by their product!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I aids my practice in running efficiently in all areas.

Pros

The user friendly software, color scheme, and efficiency is what I like most. I recommend it to my clients and I have not gotten one complaint about your EHR. It is great for the administrative staff, clients (Therabook), and the therapist. I love that their staff make me feel like we are one big happy family working together. My questions are answered in a timely manner and they are answered effectively. The same day I might add. Theranest is the best choice for a mental health private practice.

Cons

I honestly do not have a CON. I guess since I have to submit 100 characters as a min. I will say.... I setup many account for different mental health professionals and I have to use a different email every time. That can be a pain, because I do business with my company email.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: September 2017

September 2017

 

Hi Chanel! Thank you from the bottom of our hearts for such a glowing review! You're a fantastic customer. You're always friendly, fun, patient and provide excellent feedback that helps us continuously improve in all areas. It's a pleasure when we hear from you. :) We wouldn't be where we are without customers like you. We're delighted and grateful to have you in our TheraNest family. We appreciate you! Sincerely, Your TheraNest Team

 

Alice from Joyful Nutrition/Courageous Hearts Counseling
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Theranest has been a life saver. It is easy, smooth, and provides all my needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ability to use credit card services, provide quick receipts with codes to clients, keep good notes on who has paid, and who owes money, good documentation, and and thorough reports.

Pros

The ease of use, credit card services, and great customer care. I have a dietitian and therapy practice, and via using custom forms, I can run both practices through this software.

Cons

Honestly this is a great product, I can not think of anything that I do not like. I love also that they are constantly improving, and looking add more features

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: July 2017

July 2017

 

Wow Alice, we can't say enough thanks for bragging on both the software and our team. You are too kind and we're so glad to have you on board as a valued customer. I'll be sure to pass this on to our team, your words will make their day. Please do let us know if there's anything we can do to improve and know that you're feedback is always welcome!
Sincerely, the TheraNest team.

 

Toni from Riverbank Therapy, LLC

July 2017

July 2017

TheraNest has made running my practice so fast and simple for both me and my clients!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ability to house billing, notes and scheduling all in one place makes this software convenient and easy.

Cons

Some of the features are not intuitive and require some practice, but after talking with customer service and practicing they all become easy to use.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: July 2017

July 2017

 

Hi Toni,
Thanks so much for the great review and for letting us know that you're having a great experience with TheraNest, there's nothing that makes us happier as a team. We are so glad that you're finding our team to be helpful and that you've been able to learn about the not so intuitive parts. Please don't hesitate to let us know if there's anything you need.
Sincerely, the TheraNest team.

 


June 2017

June 2017

Best Inclusive System for Coat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- intuitive interface/ easy to use for clinicians
- customer service accessible within the system through chat
- customizable forms that can be accessed and used within the system just like pre-provided forms

Cons

- internal chat can be a bit slow to respond (longest wait was 4 days/ average wait 1 day)
- billing system a bit less intuitive than clinical side

Review Source: GetApp
 

Meagan from Achieve Wellness, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Excellent customer service, user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saves time, cost effective, customer service

Pros

The customer service, ease of billing, reports, scheduling...it's all really great. I've used other software and Theranest is far superior, the most cost effective and user friendly. Another great bonus is that you can grow at your own pace.

Cons

It was difficult to figure out how to do billing with Office Ally and Medicaid, but once it was figured out, it's been really great, easy and time saving!

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: July 2017

July 2017

 

Hi Meagan,
Thank you so much for taking the time to give us a review, we're so happy to hear that you're liking the system and that it's saving you time. Please let us know if you need anything and as always, we appreciate you. Sincerely, the TheraNest team.

 

Rev. Dr. Henry A. from Burlington County Special Services School District

May 2017

May 2017

I am learning this new software and I am getting more and more comfortable with Theranest.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is easy too use once you get to really know the software. I am still struggling with some aspects of this software, but what I am finding out is that the more that one uses this software the more easy it is to use. I feel that this software now that I find myself really getting use to using it, is extremely valuable especially when it comes to seeing a lot of clients/patients on a regular basis. I basically by history as a therapist am not used to writing anything in front of my patients/clients unless it has to do with gathering information on a first visit in connection with an evaluation; otherwise, I love to devote as much eye contact with the individuals that I am serving as possible. The Theranest Software is now taking me to newer and higher ground as far as therapy is concerned and I am truly very grateful for this.

Cons

I find it sometimes difficult to write and complete progress notes for my clients so that the notes can be signed after each session, but I am presently getting more and more comfortable with this.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: June 2017

June 2017

 

Hi Dr. Henry,
Thank you so much for the review, we are so happy to know that you're getting more comfortable with TheraNest. We know that the system can take some getting used to, but if there's anything you find that you're just having a hard time with, please feel free to message our support team at support@theranest.com or give us a call at 1-800-867-7405. Sincerely, the TheraNest team.

 

Meagan from Achieve Wellness, LLC

May 2017

May 2017

Easy to use, cost effective!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saves time, efficient!

Pros

Great calendar, notes, submitting credit card payment, ease of use! We have all been very happy with the program.

Cons

Hoping that theranest becomes compatible with quickbooks.
Still trying to get theranest compatible with submitting bills to medicaid.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: June 2017

June 2017

 

Hey Meagan,
Thanks for the awesome review, we really appreciate your encouraging words and we are so glad that your practice has been happy with TheraNest. We also love the feedback, this will be passed on to our development team, we know that it would be an awesome integration and would really simplify things. Sincerely, the TheraNest team.