TheraNest is an HIPAA compliant web-based mental health solution used by solo practitioners, large mental health practices, and nonprofit organizations. The solution is suited for therapists, psychologists, psychiatrists, and social workers.

TheraNest offers electronic medical records (EMR) software with a mobile app for Android and iOS. The solution also includes a client portal, patient scheduling, DSM/ICD codes, progress notes, treatment plans, and discharge notes. Users can review and cosign notes and build custom forms.

TheraNest’s billing features include insurance claims, credit card services, and batch invoices. Users can generate reports, including payroll, staff billing, and invoice reports. Unlimited document storage and unlimited support are included.

TheraNest’s client portal - TheraBook, allows clients to schedule appointments, complete demographic information, enter insurance information and submit intake forms from within their own secure accounts. Everything entered in the client portal will sync to clients’ accounts in TheraNest. The system also includes voice, text and email reminders for patients.

Dashboard
Dashboard

Dashboard

Calendar

Calendar

Progress note

Progress note

Billing report

Billing report

Ledger

Ledger

Diagnostic codes

Diagnostic codes

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10



565 Reviews of TheraNest

Overall rating

4.5 / 5 stars

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tamara from Althea

Number of employees:  501-1,000 employees

Ease-of-use

Functionality

November 2018

Growing system!

Pros

I love the interface, it is excellent and very easy to use. It is also excellent for its cost. The support is very helpful and always on point. Submitting patient paperwork is an add on charge though which should be free.

Cons

It is difficult and not easy to create the forms. It is actually extremely time consuming. That is the only con though.

Review Source: Capterra

Janice from Deeply Rooted Counseling Services

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Making the business easier so I can spend more time with clients.

Pros

That is is user-friendly​ and it is 24/7 there with you.

Cons

Sometimes I can't find the articles I need in the knowledge base. I do like, however, that I can search for things.

Review Source: Capterra

Joseph from Life Counseling Services

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Highly Recommended Software

It has been my primary EHR.

Pros

Theranest has come a long way since it was started. Theranest is a software that has the ability to keep progress notes, remind clients of appointments, create treatment plans, connect up to a clearing house for claims, track profit, track session hours, and conduct online therapy sessions. I made a review back in 2016 but need to now re-review it because it has improved greatly in the past 2 years. The changes have been with added features and user friendliness. As a private practitioner I would greatly recommend for private practice or small agencies.

Cons

The cost has gone up in 2 years but that is not surprising. Still affordable but could be just a teeny bit cheaper. Really no major cons.

Review Source: Capterra

Response: TheraNest, TheraNest

November 2018

Thank you for the honest review, Joseph! We really appreciate it.

Jessica from The Green Lotus Center for Personal Growth and Wellbeing

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Two Thumbs Up!

It solved my problem of how I would document, bill and schedule my clients.

Pros

It has everything I need to run my private practice.

Cons

It took a while to figure out where everything was and become familiar with the software.

Review Source: Capterra

Response: TheraNest, TheraNest

November 2018

Thank you for the review, Jessica!

JENNA from The Wood Group Behavioral Health Services

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Theranest; for all Mental Health documenting, data entry- Clean interface

Ability to share information with my clients where they can actually understand as well.. entering their treatment plans and working with them is all confidential abut clients like to know what therapists, treatment teams are adding into their plan and notes.

Pros

Using this HIPAA compliant and user friendly software puts ease and organization into process. Coming with a mobile application which I use for my Android helps me to stay on top of scheduling, case notes, progress notes, and treatment plans especially if I or my colleagues are on call and traveling (beats carrying around a laptop). The Client Portal is easy to access and the dashboard is neat and presented few difficulties while navigating. This software also allows other colleagues to check into the client portal and cosign notes, as well as adding to treatment plans if necessary I really enjoy this easy to manage software compared to other software I have used in the past.

Cons

No reduction in price when you get more clients, there are a few bugs I have encountered but customer service whether on their site or their number they have been helpful.. usually it is just time consuming when having to wait while they restart the program and install updates.

Review Source: Capterra

Response: TheraNest, TheraNest

November 2018

Thank you for the review, Jenna!

Jenn from The Mental Wellness Cetner, Inc

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Best EHR ever

I love the ERA aspect. I love being able to email clients a link to the portal. I love the intuitiveness of it! I love how user friendly it is.

Pros

This is such a user friendly and intuitive software. I'm a huge fan of TheraNest! It has freed up so much time and energy compared to my old EHR.

Cons

The inability to send different paperwork for different clients

Review Source: Capterra

Lauren from Counseling for Creatives, LLC

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Best practice management software, hands down!

Love it love it love it

Pros

- Easy to use
- So many features - scheduling, charging clients, electronic claim submission, and now teletherapy!
- SO affordable

Cons

I have no cons! I really haven't had any issues with theranest and I've been using it for nearly 5 years!

Review Source: Capterra

Response: TheraNest, TheraNest

November 2018

Thank you so much for the glowing review, Lauren! We look forward to continuing to serve you and your practice for many years.

Nicole from Westchester Child and Adult Psychological Services

Number of employees:  1 employee

Ease-of-use

Functionality

September 2018

Easy Peasy

Overall, it is been easy to use and very convenient. It is easy to write notes, input a new patient with their information and collect and apply payment.

Pros

It is user friendly and very organized, making it easy to use.

Cons

Some features can be confusing, for example if you see a patient for a session length that does not have an existing category.

Review Source: Capterra

Response: TheraNest, TheraNest

November 2018

Thank you for the review, Nicole! We appreciate the help.

Meredith from Compassion

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

will continue using theranest

Customer service is great!!!

Pros

I did lots of research before deciding. It had the features that were most important to me and for a reasonable fee.

Cons

There are lots of features I want and even feel we really need that are not available.

Review Source: Capterra

Response: TheraNest, TheraNest

November 2018

Hi Meredith, Thank you for the glowing review. We really appreciate it. We'll reach out to better understand how we can better serve you and your practice. Thank you!

AMANDA from Trauma Informed Therapies, PLLC

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

September 2018

Amazing Customer Support

The customer service is superb and they are always improving their software. They really take your feedback into consideration.

Pros

The whole team is friendly, responsive, and easy to get in touch with. They offer email, IM, or you can call them directly. Sometimes billing issues are hard to explain in an email, so I love that we can problem solve together over the phone. I also love their claims help. The software is intuitive/easy to use. Wiley integration is great for notes for those who want it and I love that you can pick and choose which staff want to use it and those who do not, so that you are not paying for staff who do not want this function.

Cons

Improvements still needed on billing under clinical supervisor. Better ways to do payroll for hourly employee's vs percentage basis. Have fully paid invoices sinc with submitted claims area. Have a way to put in credit card for insurance payments.

Review Source: Capterra

Response: TheraNest, TheraNest

September 2018

Thank you for your wonderful review, Amanda. We appreciate your feedback and have shared it with our product team. Please let us know if you ever have any questions, we're always happy to help.

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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Great EHR!

I really like it and I wish that they will implement the suggestions the counselors has been sending to them, which so far they have been integrating slwowly.

Pros

It is cheaper compared to other EHR companies. Has integration of video and encrypted message and it is easir to the client to navigate.

Cons

I cannot choose which forms I will send to my clients during intake or even assessment.

Review Source: Capterra

Response: TheraNest, TheraNest

September 2018

Thank you for your glowing review! Like you said, our customer's ideas guide TheraNest development. We are planning to allow therapists to select which intake forms to send via the Client Portal.

Richard from Shepherd's House

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Pleased with TheraNest

It's been positive and has streamlined our charting.

Pros

It's easy to get used to. Very helpful in our office of multiple providers. Saves time (compared to our old paper chart.)

Cons

We are still working on a way for clients to sign documents. For now, we are still scanning in hard copies.

Review Source: Capterra

Response: TheraNest, TheraNest

September 2018

Thank you so much for your glowing review, Richard. We'll reach out with how to accept client signatures on notes within TheraNest.

Demian from Thrive Counseling Services, LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Best EHR for mental health

Super easy to keep ledgers, schedules and all the basic needs of owning/ operating a small mental health practice. Really cool little tricks and extras that I never knew I needed when I started looking into EHRs.

Pros

Great, intuitive interface and visually appealing. It really seems like Theranest gets a kick out of making a better and better product for its users.

Cons

There are some reports that I wish could be run that are not available.

Review Source: Capterra

Response: TheraNest, TheraNest

September 2018

Thank you for the wonderful review, Demian.

Fred from Foundations Christian Coounseling

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great Program

This program works well for scheduling and taking payments from clients. We haven't used many features offered because they are not needed for us, but these options leave room for growth. It's a great program

Pros

Cost was reasonable, especially for a non-profit counseling service. Ease of use for administrative personnel and counselors alike. They are continuing to grow and add new features, such as telehealth.

Cons

I would like some additional features, such as a check out feature that comes with an app for clients. We don't have a secretary, so counselors need to take payments. We'd prefer to get away from this. Hopefully they will work on this soon

Review Source: Capterra

Response: TheraNest, TheraNest

September 2018

Thank you for the nice review and your feedback. We'll share it with our product team.

Paulina from Paragon Behavioral Health Services

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great EMR for any size practice

Pros

Easy to get in touch with customer service from the start and can address any concerns or ideas.

Cons

Difficult to set an encounter form for signature of attendance sine not all clinicians write their notes in session.

Review Source: Capterra

Response: TheraNest, TheraNest

September 2018

Thank you for the glowing review, Paulina.

Julie from Galvin Growth Group

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Room for Improvement

The customer support team is fabulous

Pros

Provides a single system for appointments, notes/client files, collecting payment, and billing

Cons

Doesn't have true payroll functionality and this was one of the main things I was hoping to find in a software system

Review Source: Capterra

Response: TheraNest, TheraNest

September 2018

Thank you for leaving a review, Julie. We'll reach out to collect more information about our Payroll feature (https://help.theranest.com/billing-reports/payroll-report).

Sherri from Embracing You 2gether

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great Tool for New Clinicians

I have less paperwork to store in my home office. Having the option to purchase the Wiley series for treatment planning and progress notes make the day to day paperwork less daunting and faster to complete.

Pros

The software is very easy to set up and navigate.

Cons

There are a few functionality features that would be beneficial to have but they're not available as of yet.

Review Source: Capterra

Response: TheraNest, TheraNest

September 2018

Thank you for the wonderful review, Sherri. We look forward to continuing to serve you and your practice.

Miriam from Fulfilling Families

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Don't buy this software!!!!!

Customer support is very good, which is a lifesaver -- you'll need it!!

Pros

The more I use this system the less I like it. I chose it over other systems because I liked the interface, and I still like that. Unfortunately key functions are so bad I am considering switching (after putting in 30+ hours learning and setting up this system).

Cons

1) The billing system is so much more difficult than it should be to use on the therapist's end. I thought it would save me time from my former archaic practice of keeping track manually, but there are so many dumb elements (for example, the fact that it's necessary to write off the difference between your standard rate and the insurance reimbursement rate manually for every single invoice), that I'm not sure it saves time at all.
2) It's not easy for my clients either. There's an online scheduling system. I have two offices in different locations. When clients schedule online the system allows them to choose a location, which makes them think they will only see available appointments at that location. Not true! After a client showing up at the wrong location I realized I had to check in myself with all online appointments to make sure they know where to go.
3) The online system for payments is hard for clients to use. The statements are ridiculously difficult to read. When I generate a statement it is emailed to clients (not HIPAA compliant), rather than sending them to a secure link to read the statement. I know other therapy systems do this in a HIPAA compliant way, but not Theranest.
4) Many more complaints but I am over the text limit

Review Source: Capterra

Response: TheraNest, TheraNest

September 2018

Thank you for your review, Miriam. We have shared your feedback with our product team. Please let us know if you have any questions, we're always happy to help.

Patricia from Morning Star Christian Counseling

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Theranest is wonderful!

I am using Theranest for online progress notes and insurance billing. I have found it to be very useful and would recommend Theranest to anyone in healthcare.

Pros

The software is very thorough and I am just now finding my way around the insurance billing process but I can see once I create the proper information for clients that billing insurance companies will be a snap. Actually I went to a workshop and the presenter recommended Theranest because her billing problems were solved.

Cons

It is always difficult to get used to new software but once accomplished it will be excellent.

Review Source: Capterra

Response: TheraNest, TheraNest

September 2018

Thank you for your fantastic review, Patricia.

NaTasha from Your Life Matters Mental Health Facility

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great software!

I've had a wonderful experience so far. Looking forward to the telehealth feature they're implementing.

Pros

This software is easy to use, has a TON of resources! LOVE the Wiley Treatment Plan feature!

Cons

Nothing. It's user friendly and training was a breeze.

Review Source: Capterra

Response: TheraNest, TheraNest

September 2018

Thank you so much, NaTasha. Please let us know if you ever have any questions as we're always happy to help.


Displaying 1 - 20 of 565 reviews