About TheraNest

TheraNest is an HIPAA compliant web-based mental health solution used by solo practitioners, large mental health practices, and nonprofit organizations. The solution is suited for therapists, psychologists, psychiatrists, and social workers.

TheraNest offers electronic medical records (EMR) software with a mobile app for Android and iOS. The solution also includes a client portal, patient scheduling, DSM/ICD codes, progress notes, treatment plans, and discharge notes. Users can review and cosign notes and build custom forms.

TheraNest’s billing features include insurance claims, credit card services, and batch invoices. Users can generate reports, including payroll, staff billing, and invoice reports. Unlimited document storage and unlimited sup...


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Supported Operating System(s):

Web browser (OS agnostic)

676 Reviews of TheraNest

Average User Ratings

Overall

4.51 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(418)

418

4 stars

(202)

202

3 stars

(41)

41

2 stars

(10)

10

1 stars

(5)

5

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 676 results

May 2019

Amy from Amy Olshever, PhD, LCSW

Verified Reviewer

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Love Theranest

Overall Theranest keeps me very organized and on top of time sensitive issues like notes, rminders and billing.

Pros

Theranest is easy to use, keeps track of my calendar, sends reminders to clients, makes billing very easy.

Cons

I wish I could customize more reporting and sorting features to help me do the billing of insurance companies that I have to do on other websites.

Reasons for Choosing TheraNest

I chose theranest for ease of use and best value for the money.

Response from TheraNest

Replied May 2019

Amy thank you so much for the lovely review! We are so happy to hear that TheraNest is just the tool your organization needs to keep you on track and organized! A member of the Support team will reach out to collect more information about your reporting needs. We do have very robust reporting features so we want to make sure we can help point you in the right direction!

November 2019

Micheal Frances from Revolution Psychotherapy

Verified Reviewer

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

November 2019

Theranest lies about their customer service

From time to time, I was able to break through to their "upper management" and was told they really care about me and my clients and my ability to deliver therapy to those in need. This too turned out to be a falsity. The decision to cut me out was born of my holding them to their word about live customer service. I have requested to speak to the business owner, but so far, the coward has not had the necessary honor to call a fellow business person to discuss this travesty. I am considering legal action against this company to recoup the money it will cost me to take down my data from Theranest and use another competitive software. THEY ARE POISON. Stay away from them.

Pros

It's a comprehensive program that handles most aspects of the claim processing we all need in a busy practice. They SAY they offer live customer service when a user runs into questions about how to use the program. That is why I chose them over Simple Practice, which offers NO live customer service. The reality is when you are in need of an answer on how to use an aspect of the program, you must leave a message on a voice mail. They will call you back when it's convenient for them to do so - and that's never when I need an answer. I do all of my claims submissions myself and I'm a fairly intelligent and computer literate user. This is a complex, intricate software with may nuances in use. My time is limited, and so it doesn't work for me to have to wait for an answer until it's convenient for them to call me back.

Cons

Simply put, they lie about their live customer service. Their training videos are convoluted, not well-produced and hard to follow in terms of content. I spent countless hours and significant money to make the transfer over to Theranest, and when I held them to account for their promised and not delivered live customer service they CANCELLED MY ACCOUNT! This has caused me undue stress and dollars...and they have been very callous and offered no-compromise position. I complained too much, and therefore, they got rid of me! Nice!

Reasons for Choosing TheraNest

I chose them because they said they had live customer service available. This turned out to not be true.

Response from TheraNest

Replied November 2019

We value feedback from all of our customers and use that feedback so that we can continuously improve. While we believe TheraNest offers best-in-class customer service, we know every user has different needs for their practice. We at TheraNest work tirelessly to meet our customers' expectations each and every day.

June 2020

Lindsay from WellBeings Therapy

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

June 2020

Favorite EHR System!

I am very happy with my experience with TheraNest. I feel secure knowing all my files are in one place and I can access from anywhere, anytime. Training staff is easy too with so many videos and articles to help train them on how to use the system.

Pros

The product is intuitive and easy to use. I love the note writing (can copy from last note), treatment planning (wiley system) and billing features. I love that TheraNest is constantly updating and making the system better and better!

Cons

Creating custom forms can be difficult. You can't copy and paste a document easily and have to re-create each one. Once you get used to it, it becomes easy just takes some learning :) Sometimes it takes a day or two to hear back from customer service if you use the chat feature.

Reasons for Choosing TheraNest

Yes! I did trials for these 3 programs and chose TheraNest!

July 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

3.0

Functionality

2.0

July 2019

Not great for larger practices

Most everything has already been said. It's been like many up and coming technology companies - not a lot of great customer support; communicating through email is frustrating (because they don't read completely what your issues are, etc.); and lots of kinks to be worked out. I also feel as if their "updates" are focused on completely superficial and peripheral things and not on the core of the software.

Pros

The therapists on staff at my agency love the software. With only a few complaints, they find it easy to use and obviously are happy to not have paper files any longer. We have used this software since July 2018. I also appreciate that TheraNest offers a discount for nonprofits, which our counseling agency is a nonprofit. This helps with my budgeting.

Cons

The billing and reporting of this software is lacking in many ways, from the lack of robust reporting options to very elementary and clunky billing system. I would NEVER recommend this product for a group practice. Literally, we asked them early on - due to their statements being very difficult to read - if they had any accounting professional associated with the development of the software, and the answer was no. I have a CPA who reconciles our books every month and it's been a nightmare trying to reconcile TheraNest. Again, it might be good for a solo practitioner or for someone who is less worried about reconciling finances.

Response from TheraNest

Replied July 2019

Hi there! Thank you for taking the time to write us a review, we appreciate hearing about all experiences! We are happy to hear that your therapists are loving the ease of use and clinical documentation features. Client management is a breeze! More recently we have made several updates to both our billing and reporting features. If you haven't visited these functions in some time we would highly recommend giving it another try! Reporting is a breeze with the new customizable options on the Daily Billing report! We consulted with accounting professionals and did many customer validation calls and we are getting a lot of positive feedback. We are surprised to hear that you are having trouble communicating with our Customer Happiness team via email. Sometimes we may need to ask some clarifying questions to ensure we are on the same page so we can point you in the right direction. But we'd be more then happy to work with you over the phone if that is easier for you!

March 2020

Kenneth from Kenneth J. Nelan

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

5.0

March 2020

Great Reports - Slow to Nonexistent Customer Service

Pros

I really love the reports, especially the demographic reports (with pie charts even) that I can pull with this EHR. I also love the all-in-one pricing, in that I can have as many therapists as I want - pricing is based on number of clients, not therapists. This EHR is user-friendly, somewhat updated GUI (still lagging behind the times, but not bad), and easy enough to figure out on one's own.

Cons

Cons - truly - there is only one problem I have found in the limited time I have used TheraNest. If you need to contact customer support - good luck. Emails generally take a week or longer to receive a response and I have only spoken 1x to a live person by calling support - and I have called MANY times.

Reasons for Choosing TheraNest

I was really taken with TherapyNotes' reports and smooth operation. I love their pricing by clients rather than by staff. They do charge additional fees for Telehealth/clinician, but it's worth it to have an integrated client portal (with payment and signatures) and demographic reporting.