TheraNest Software

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About TheraNest

TheraNest is an HIPAA compliant web-based mental health solution used by solo practitioners, large mental health practices, and nonprofit organizations. The solution is suited for therapists, psychologists, psychiatrists, and social workers. TheraNest offers electronic medical records (EMR) software with a mobile app for Android and iOS. The solution also includes a client portal, patient scheduling, DSM/ICD codes, progress notes, treatment plans, and discharge notes. Users can review and cosign notes and build custom forms. TheraNest’s billing features include insurance claims, credit card services, and batch invoices. Users can generate reports, including payroll, staff billing, and invoice reports. Unlimited document storage and unlimited support are includ...

TheraNest Pricing

The product pricing varies according to the number of active clients. 30 Active Clients Plan - $39.00/mo 40 Active Clients Plan - $50.00/mo 50 Active Clients Plan - $60.00/mo 80 Active Clients Plan - $91.00/mo 100 active clients or more will need to contact sales

Starting price: 

$39.00 per month

Free trial: 

Available

Free version: 

Available

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TheraNest User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4

Showing 1 - 5 of 841 reviews

Kelly

Company size: 1 employee

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

May 2021

It has saved me time and headaches in keeping track of client appointments and payments.

User Profile

Melissa

Verified reviewer

Company size: 2-10 employees

Industry: Mental Health Care

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2019

All-in-one platform that's perfect for my small private practice!

My business is very part-time on the side, and I didn't have time or resources for some of the other options that are on the market. TheraNest gave me everything I needed to run my practice easily, efficiently, and professionally.

Pros

It's simple to use and has everything you need to make your small private practice run. The customer support is AMAZING! I've never had a question or concern that wasn't quickly resolved by their great team.

Cons

I would like to see the TeleHealth screen be bigger. This is a work in progress since this is a newly added feature.

Reasons for choosing TheraNest

TheraNest is the one stop shop that does it all in a super user-friendly fashion. Simple, affordable - exactly what we needed!

Response from TheraNest

Melissa we are so glad to hear that TheraNest is making a difference for your business! We can't wait to see how your business grows!

Replied September 2019

User Profile

Micheal Frances

Verified reviewer

Company size: 2-10 employees

Industry: Mental Health Care

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

November 2019

Theranest lies about their customer service

From time to time, I was able to break through to their "upper management" and was told they really care about me and my clients and my ability to deliver therapy to those in need. This too turned out to be a falsity. The decision to cut me out was born of my holding them to their word about live customer service. I have requested to speak to the business owner, but so far, the coward has not had the necessary honor to call a fellow business person to discuss this travesty. I am considering legal action against this company to recoup the money it will cost me to take down my data from Theranest and use another competitive software. THEY ARE POISON. Stay away from them.

Pros

It's a comprehensive program that handles most aspects of the claim processing we all need in a busy practice. They SAY they offer live customer service when a user runs into questions about how to use the program. That is why I chose them over Simple Practice, which offers NO live customer service. The reality is when you are in need of an answer on how to use an aspect of the program, you must leave a message on a voice mail. They will call you back when it's convenient for them to do so - and that's never when I need an answer. I do all of my claims submissions myself and I'm a fairly intelligent and computer literate user. This is a complex, intricate software with may nuances in use. My time is limited, and so it doesn't work for me to have to wait for an answer until it's convenient for them to call me back.

Cons

Simply put, they lie about their live customer service. Their training videos are convoluted, not well-produced and hard to follow in terms of content. I spent countless hours and significant money to make the transfer over to Theranest, and when I held them to account for their promised and not delivered live customer service they CANCELLED MY ACCOUNT! This has caused me undue stress and dollars...and they have been very callous and offered no-compromise position. I complained too much, and therefore, they got rid of me! Nice!

Reasons for choosing TheraNest

I chose them because they said they had live customer service available. This turned out to not be true.

Reasons for switching to TheraNest

Simple Practice makes no false statements about Customer service. They don't offer ANY live customer service options, and the program is fairly buggy and complicated.

Response from TheraNest

We value feedback from all of our customers and use that feedback so that we can continuously improve. While we believe TheraNest offers best-in-class customer service, we know every user has different needs for their practice. We at TheraNest work tirelessly to meet our customers' expectations each and every day.

Replied November 2019

Melissa

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: Less than 12 months

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Functionality

out of 5

April 2022

Easy for a busy woman to use

Pros

I love that Theranest makes it easy for me to spend less time writing notes and more time spending time with the clients I work with. Note-writing is simple because of the ability to copy from previous notes and quickly change any parameters that changed in this particular session. Some clients don't change much in certain areas from session to session so it would be a waste of time to rewrite or re-click the data that is consistent. It is easy to look at previous notes so I can review my cases as needed to be a good and consistent therapist. It's also good to have my treatment plan referenced in each note if I need it. Billing is simple from my end as a therapist working with an admin team. This is a platform that takes therapists' needs and workday requirements into perspective. And again, the less time I spend on it, the better.

Cons

The software almost always works, but one technical problem interfered with my ability to label two notes with the correct day once, which is honestly not too bad in comparison to any other experience I've had with other platforms (Kareo, etc). The problem was resolved within one week, appropriate notifications of progress on the issue were made, and it hasn't happened again.

Beth

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

April 2022

Terrible Bugs and Misrepresentation of Software

It's been a HUGE headache. They consistently overpromise and underdeliver.

Pros

It has so many bugs that it is hard to find much to like other than the cost. I do like that it is priced by client rather than by therapist.

Cons

SO MANY bugs that make working with the software on a day to day basis very difficult. Managed billing was TERRIBLE. They caused our practice to have 30k in outstanding claims in 2 months. NOTHING was paid. And then when I asked to discontinue the service, they stopped responding. We took over billing and they charged us over $600 in one month for work that WE DID.

Reasons for switching to TheraNest

We have a growing practice that wasn't best supported through the SimplePractice Software. They are great for small single discipline practices.

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