About TheraNest

TheraNest is an HIPAA compliant web-based mental health solution used by solo practitioners, large mental health practices, and nonprofit organizations. The solution is suited for therapists, psychologists, psychiatrists, and social workers.

TheraNest offers electronic medical records (EMR) software with a mobile app for Android and iOS. The solution also includes a client portal, patient scheduling, DSM/ICD codes, progress notes, treatment plans, and discharge notes. Users can review and cosign notes and build custom forms.

TheraNest’s billing features include insurance claims, credit card services, and batch invoices. Users can generate reports, including payroll, staff billing, and invoice reports. Unlimited document storage and unlimited sup...


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Supported Operating System(s):

Web browser (OS agnostic)

716 Reviews of TheraNest

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(439)

439

4 stars

(208)

208

3 stars

(48)

48

2 stars

(13)

13

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 716 results

September 2019

Melissa from Christian Teen Therapy Online

Verified Reviewer

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

All-in-one platform that's perfect for my small private practice!

My business is very part-time on the side, and I didn't have time or resources for some of the other options that are on the market. TheraNest gave me everything I needed to run my practice easily, efficiently, and professionally.

Pros

It's simple to use and has everything you need to make your small private practice run. The customer support is AMAZING! I've never had a question or concern that wasn't quickly resolved by their great team.

Cons

I would like to see the TeleHealth screen be bigger. This is a work in progress since this is a newly added feature.

Reasons for Choosing TheraNest

TheraNest is the one stop shop that does it all in a super user-friendly fashion. Simple, affordable - exactly what we needed!

Response from TheraNest

Replied September 2019

Melissa we are so glad to hear that TheraNest is making a difference for your business! We can't wait to see how your business grows!

November 2019

Micheal Frances from Revolution Psychotherapy

Verified Reviewer

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

November 2019

Theranest lies about their customer service

From time to time, I was able to break through to their "upper management" and was told they really care about me and my clients and my ability to deliver therapy to those in need. This too turned out to be a falsity. The decision to cut me out was born of my holding them to their word about live customer service. I have requested to speak to the business owner, but so far, the coward has not had the necessary honor to call a fellow business person to discuss this travesty. I am considering legal action against this company to recoup the money it will cost me to take down my data from Theranest and use another competitive software. THEY ARE POISON. Stay away from them.

Pros

It's a comprehensive program that handles most aspects of the claim processing we all need in a busy practice. They SAY they offer live customer service when a user runs into questions about how to use the program. That is why I chose them over Simple Practice, which offers NO live customer service. The reality is when you are in need of an answer on how to use an aspect of the program, you must leave a message on a voice mail. They will call you back when it's convenient for them to do so - and that's never when I need an answer. I do all of my claims submissions myself and I'm a fairly intelligent and computer literate user. This is a complex, intricate software with may nuances in use. My time is limited, and so it doesn't work for me to have to wait for an answer until it's convenient for them to call me back.

Cons

Simply put, they lie about their live customer service. Their training videos are convoluted, not well-produced and hard to follow in terms of content. I spent countless hours and significant money to make the transfer over to Theranest, and when I held them to account for their promised and not delivered live customer service they CANCELLED MY ACCOUNT! This has caused me undue stress and dollars...and they have been very callous and offered no-compromise position. I complained too much, and therefore, they got rid of me! Nice!

Reasons for Choosing TheraNest

I chose them because they said they had live customer service available. This turned out to not be true.

Reasons for Switching to TheraNest

Simple Practice makes no false statements about Customer service. They don't offer ANY live customer service options, and the program is fairly buggy and complicated.

Response from TheraNest

Replied November 2019

We value feedback from all of our customers and use that feedback so that we can continuously improve. While we believe TheraNest offers best-in-class customer service, we know every user has different needs for their practice. We at TheraNest work tirelessly to meet our customers' expectations each and every day.

January 2021

Courtney from Love & Light Healing

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Wonderful

Easy to learn, and [SENSITIVE CONTENT HIDDEN] helped tremendously in guiding me.

Pros

It is very intuitive and easy to use. It's smooth to use and logical.

Cons

I honestly love everything about it. It's great for what it is.

Reasons for Choosing TheraNest

Therapy notes was clunky to use and not as smooth and easy.

July 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

3.0

Functionality

2.0

July 2019

Not great for larger practices

Most everything has already been said. It's been like many up and coming technology companies - not a lot of great customer support; communicating through email is frustrating (because they don't read completely what your issues are, etc.); and lots of kinks to be worked out. I also feel as if their "updates" are focused on completely superficial and peripheral things and not on the core of the software.

Pros

The therapists on staff at my agency love the software. With only a few complaints, they find it easy to use and obviously are happy to not have paper files any longer. We have used this software since July 2018. I also appreciate that TheraNest offers a discount for nonprofits, which our counseling agency is a nonprofit. This helps with my budgeting.

Cons

The billing and reporting of this software is lacking in many ways, from the lack of robust reporting options to very elementary and clunky billing system. I would NEVER recommend this product for a group practice. Literally, we asked them early on - due to their statements being very difficult to read - if they had any accounting professional associated with the development of the software, and the answer was no. I have a CPA who reconciles our books every month and it's been a nightmare trying to reconcile TheraNest. Again, it might be good for a solo practitioner or for someone who is less worried about reconciling finances.

Response from TheraNest

Replied July 2019

Hi there! Thank you for taking the time to write us a review, we appreciate hearing about all experiences! We are happy to hear that your therapists are loving the ease of use and clinical documentation features. Client management is a breeze! More recently we have made several updates to both our billing and reporting features. If you haven't visited these functions in some time we would highly recommend giving it another try! Reporting is a breeze with the new customizable options on the Daily Billing report! We consulted with accounting professionals and did many customer validation calls and we are getting a lot of positive feedback. We are surprised to hear that you are having trouble communicating with our Customer Happiness team via email. Sometimes we may need to ask some clarifying questions to ensure we are on the same page so we can point you in the right direction. But we'd be more then happy to work with you over the phone if that is easier for you!

February 2021

Monica from NAMI Southeast Minnesota

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

1.0

Functionality

4.0

February 2021

Poor Customer Service

Pros

It is easy to use and very intuitive. I have no problems with the actual software--it is everything that we needed and more.

Cons

In less than a week, we have had the WORST customer service experience of my life! First, we were charged incorrectly on our first bill. Now, we have spent two weeks trying to reach the billing department to correct this and have received NO response after leaving 2 voicemails and 3 or 4 emails between my [SENSITIVE CONTENT HIDDEN] and myself.

Reasons for Choosing TheraNest

Cost--we appreciated the billing per client rather than practitioner.