--- title: "TheraNest Software Reviews, Demo & Pricing - 2026" description: "Review of TheraNest Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/medical/theranest-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Mental Health EHR Software](https://www.softwareadvice.com/medical/mental-health-emr-billing-software-comparison/) / TheraNest Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/medical/theranest-profile/reviews/)[Alternatives](https://www.softwareadvice.com/medical/theranest-profile/alternatives/) # TheraNest Review From $29-$89/month Free trial 3 plans Wondering if TheraNest is right for your practice? Our Mental Health EHR Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview TheraNest 4.4 [(1059)](https://www.softwareadvice.com/medical/theranest-profile/reviews/) Pricing Starting at $29.00 per user per month ### About TheraNest TheraNest is an HIPAA-compliant web-based mental health solution used by solo practitioners, large mental health practices, and nonprofit organizations. The solution is suited for therapists, psychologists, psychiatrists, and social workers. TheraNest offers electronic medical records (EMR) software with a mobile app for Android and iOS. The solution also includes a client portal, patient scheduling, DSM/ICD codes, progress notes, treatment plans, and discharge notes. Users can review and cosign notes and build custom forms. TheraNest's billing features include insurance claims, credit card services, and batch invoices. Users can generate reports, including payroll, staff billing, and invoice reports. Unlimited document storage and unlimited support are included. TheraNest's client portal allows clients to schedule appointments, complete demographic information, enter insurance information and submit intake forms from within their own secure accounts. Everything entered in the client portal will sync to clients’ accounts in TheraNest. The system also includes voice, text and email reminders for patients. Wondering if TheraNest is right for your practice? Our Mental Health EHR Software selection experts can help you in 15 minutes or less. ## TheraNest User Interface ## Popular TheraNest Alternatives Main Product TheraNest 4.4 [(1056)](https://www.softwareadvice.com/medical/theranest-profile/reviews/) Ratings Breakdown - 4.30Ease of use - 4.24Value for money - 4.38Customer support - 4.12Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/) 4.4 [(860)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.55Value for money - 4.48Customer support - 4.25Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [TherapyNotes, LLC](https://www.softwareadvice.com/medical/therapynotes-profile/) 4.7 [(972)](https://www.softwareadvice.com/medical/therapynotes-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.59Value for money - 4.74Customer support - 4.48Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [AdvancedMD for Mental Health](https://www.softwareadvice.com/mental-health/advancedmd-profile/) 4.0 [(7)](https://www.softwareadvice.com/mental-health/advancedmd-profile/#reviews) Ratings Breakdown - 3.43Ease of use - 3.0Value for money - 3.0Customer support - 3.43Functionality Pricing Starting at $0.01 per month Get Price Alternative Product [EHRYourWay](https://www.softwareadvice.com/medical/ehryourway-profile/) 4.9 [(529)](https://www.softwareadvice.com/medical/ehryourway-profile/reviews/) Ratings Breakdown - 4.83Ease of use - 4.85Value for money - 4.86Customer support - 4.82Functionality Pricing Available upon request Get Price Alternative Product [Zanda Health](https://www.softwareadvice.com/medical/power-diary-profile/) 4.6 [(217)](https://www.softwareadvice.com/medical/power-diary-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.39Value for money - 4.57Customer support - 4.40Functionality Pricing Starting at $19.00 per month Get Price ## TheraNest Pros and Cons We analyzed 1,059 verified reviews for TheraNest to find out what actual users really think. Select to learn more Intuitive And User-Friendly Design The platform is widely regarded as easy to use, with an intuitive layout that helps users quickly learn and navigate its features. Reviewers appreciate the straightforward setup, logical organization, and the ability to manage tasks efficiently without a steep learning curve, making daily operations smoother for individuals and teams. Responsive And Personal Assistance Ensora Mental Health offers highly responsive and personal customer support. Users consistently mention quick answers, patient guidance, and multiple ways to access help. The support team is praised for being courteous, thorough, and receptive to feedback, making onboarding and troubleshooting much easier for both new and experienced users. Tailored For Therapy Workflows Ensora Mental Health is designed with therapists in mind, offering tools that streamline documentation, treatment planning, and administrative tasks. Users highlight its suitability for solo practitioners and group practices, noting that it supports efficient note-taking, practice management, and growth as client and therapist needs evolve. Limited Client-Facing Features Users note challenges with client intake, communication, and document management. The system lacks robust tools for family accounts, client messaging, and demographic history. Pricing based on client count is seen as expensive, and difficulties with telehealth, document signing, and exporting data add to user frustration. Complex And Unreliable Billing Tools Billing features are frequently described as difficult to set up, confusing, and prone to errors. Users report issues with claims, EFTs, and ERAs, as well as limited customization and integration with accounting. Many find the billing system unintuitive, leading to mistakes, lost revenue, and frustration with support responsiveness. Restricted Record Customization Options Reviewers point out limitations in customizing clinical documentation, assessments, and forms. The platform is seen as lacking flexibility for medical providers, with cumbersome group notes, limited telehealth functionality, and difficulties updating or sharing patient information, making record management less efficient. ## TheraNest Pricing and Plans TheraNest has three plans. Essentials is $29.00/user/mo billed monthly. Advanced is $59.00/user/mo billed monthly. Premier is $89.00/user/mo billed monthly. Free trial Essentials $29.00 per user, per month Starting at $29 per month - perfect for solo therapists just starting out. Essentials plan includes: - Scheduling Management - Secure client portal - Calendar sync - Basic intake forms and notes - Ensai notes enhancement - Hassle-free credit card payments\* - Optional Telehealth add-on\* Advanced $59.00 per user, per month $59 per therapist per month. Ideal for practices ready for more automation. Advanced plan includes: - Online booking & secure messaging - Custom intake forms & notes - Unlimited Telehealth (Individual + Group) - Get 50 free each per practice per month\*: - \- Claims processing - \- Eligibility checks - \- Text & phone reminders Premier $89.00 per user, per month Starting at $89 per therapist per month. A complete solution for established practices. … Premier plan includes: - Unlimited text & phone reminders† - Wiley Practice Planner included - Unlimited Telehealth (Individual + Group) - Unlimited claims processing† - Unlimited eligibility checks† - Insurance billing automation Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does TheraNest pricing compare to alternatives? TheraNest's starting price is $29.00/user/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | TheraNest4.4[(1,059)](https://www.softwareadvice.com/medical/theranest-profile/reviews/) | $29.00 /user/mo | Available | Not available | 4.2 | | [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/)4.4[(860)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) | $23.00 /user/mo | Available | Available | 4.5 | | [TherapyNotes, LLC](https://www.softwareadvice.com/medical/therapynotes-profile/)4.7[(972)](https://www.softwareadvice.com/medical/therapynotes-profile/reviews/) | $69.00 /user/mo | Available | Available | 4.6 | | [AdvancedMD for Mental Health](https://www.softwareadvice.com/mental-health/advancedmd-profile/)4.0[(7)](https://www.softwareadvice.com/mental-health/advancedmd-profile/reviews/) | $0.01 /mo | Not available | Not available | 3.0 | | [EHRYourWay](https://www.softwareadvice.com/medical/ehryourway-profile/)4.9[(529)](https://www.softwareadvice.com/medical/ehryourway-profile/reviews/) | Pricing available upon request | Not available | Not available | 4.8 | TheraNest4.4[(1,059)](https://www.softwareadvice.com/medical/theranest-profile/reviews/) * * * Starting price $29.00 /user/mo Free trial Available Free version Not available Value For Money 4.2 - [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/)4.4[(860)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) * * * Starting price $23.00 /user/mo Free trial Available Free version Available Value For Money 4.5 - [TherapyNotes, LLC](https://www.softwareadvice.com/medical/therapynotes-profile/)4.7[(972)](https://www.softwareadvice.com/medical/therapynotes-profile/reviews/) * * * Starting price $69.00 /user/mo Free trial Available Free version Available Value For Money 4.6 - [AdvancedMD for Mental Health](https://www.softwareadvice.com/mental-health/advancedmd-profile/)4.0[(7)](https://www.softwareadvice.com/mental-health/advancedmd-profile/reviews/) * * * Starting price $0.01 /mo Free trial Not available Free version Not available Value For Money 3.0 - [EHRYourWay](https://www.softwareadvice.com/medical/ehryourway-profile/)4.9[(529)](https://www.softwareadvice.com/medical/ehryourway-profile/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 4.8 ## TheraNest Features - Popular features found in Mental Health EHR Appointment Scheduling E-Prescribing Initial Assessments Therapy Notes Treatment Planning - More features of TheraNest Access Controls/Permissions Accounting Activity Dashboard Activity Tracking Alerts/Notifications API Appointment Management Automated Scheduling Billing & Invoicing Bill Payment Calendar Management Calendar Sync Care Plan Management Care Summaries Case Notes Charting Chat/Messaging Claims Management Claims Scrubbing Client Database Client Management Client Portal Clinical Notes Clinic Interoperability Code & Charge Entry Coding Assistance Communication Management Compliance Management Compliance Tracking Confirmations/Reminders Contact Database Credit Card Processing Customer Database Customizable Branding Customizable Fields Customizable Forms Customizable Templates Data Import/Export Data Security Decision Support Document Management Document Storage Document Templates Drag & Drop Dunning Management Electronic Payments Electronic Signature Email Reminders Employee Management EMR/EHR File Sharing Financial Management For Group Therapy For Medical Purposes For Mental/Behavioral Health Forms Management For Substance Abuse Therapy Generative AI Goal Setting/Tracking Health Record Access HIPAA Compliant Historical Reporting Income/Expense Tracking Insurance Eligibility Verification Insurance Management Intake Management Invoice History Invoice Management Medical Billing Medical History Records Mobile Access Mobile App Multi-Location Multi-Physician Multi-Provider Practice Notes Management One-to-One Messaging Online Booking Online Forms Patient Communications Patient Database Patient Engagement Patient Intake Patient Monitoring Patient Portal Patient Records Management Patient Scheduling Payment Collection Payment Processing Physician Management Physician Scheduling Practice Management Progress Notes Progress Reports Quotes/Estimates Real-Time Notifications Real-Time Reporting Records Management Referral Tracking Registration Management Reminders Remittance Advice Remote Treatment Planning Reporting/Analytics Reporting & Statistics Revenue Management Role-Based Permissions Scheduling Search/Filter Secure Data Storage Secure Messaging Self Service Portal Session Notes SMS Messaging SSL Security Staff Management Surveys & Feedback Task Scheduling Telemedicine Teletherapy Template Management Time Tracking Training Management Two-Way Audio & Video Video Conferencing Video Consultations Virtual Waiting Room Workflow Management ## TheraNest Integrations Google Calendar Integration rated 4.4 from 15 reviews iCloud Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review ## TheraNest User Reviews ## TheraNest customer ratings - Overall rating: 4.4/5 - Total reviews: 1,059 ### Rating distribution - 5 stars: 599 reviews (57%) - 4 stars: 322 reviews (30%) - 3 stars: 86 reviews (8%) - 2 stars: 23 reviews (2%) - 1 star: 29 reviews (3%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.2/5 - Customer support: 4.4/5 - Functionality: 4.1/5 --- ### TheraNest Makes Client Documentation Easy - Overall rating: 4/5 - Reviewer: Krys M. - Industry: Mental Health Care - Company size: 11-50 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TheraNest makes it significantly easier for me to complete my notes on time with its format. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros TheraNest is relatively easy to use, especially with the client documentation piece. #### Cons Some things can feel a bit cyclical; I would love for there to be more ease regarding family and couples cases. --- ### TheraNest solution for daily practice operations - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: less than 1 year · weekly - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it’s a great platform for managing appointments, documentation, billing, health practices. Although customer support and workflow features could be improved #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It’s user friendly features helps manage appointments scheduling along with reminders convenient.It has efficient billing and payment integration. #### Cons Sometimes customers support take more than usual time. For new businessss prices are higher. Staff and workflow interface can be improved #### Vendor response Thank you for the kind words, Arsalan! We're glad the scheduling, reminders, and billing integration have been working well for you. The feedback on support response times, pricing for new businesses, and the workflow interface are all noted and we'll make sure they get to the right team. If you ever want to share more, don't hesitate to reach out at feedback@ensorahealth.com (put 'Madison' in the subject line to route to me directly). Madison TheraNest by Ensora Health Replied October 2026 --- ### Gestionale perfetto per gli studi di psicologia, ma inutile al di fuori del settore clinico - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Internet - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Esattamente come ShareCRF, è un software di nicchia. Fa benissimo il suo lavoro per chi gestisce uno studio di psicoterapia, consulenza o riabilitazione, aiutando a tenere separata la burocrazia dalla pratica clinica. Tuttavia, per un utente normale o uno studente in cerca di un'app di produttività generale, è assolutamente fuori contesto. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Se ti capita di fare un lavoretto part-time come segretario in uno studio medico o stai affrontando un tirocinio universitario in ambito clinico, questo software ti fa capire esattamente come si gestisce il lavoro nel mondo reale. Raccoglie in un solo posto l'agenda degli appuntamenti, le cartelle dei pazienti e la fatturazione. Lo strumento per prendere appunti dopo le sessioni (le famose "progress notes") è molto ordinato e garantisce che i dati sensibili siano protetti a dovere. #### Cons È un programma ultra-specifico e totalmente inflessibile. Non puoi adattarlo per gestire progetti universitari, liste di cose da fare o lavori di gruppo, perché ogni campo è pensato per i "pazienti" e le "terapie". Inoltre, molte automazioni legate alla fatturazione e alle assicurazioni sanitarie sono palesemente tarate sul sistema americano, il che lo rende un po' macchinoso da configurare se lo si deve utilizzare in Italia. #### Vendor response Thank you for the thoughtful and honest review, Giovanni! You hit the nail on the head; TheraNest is purpose-built for clinical practices, so it's not the right fit for general productivity or university projects. We're glad it gave you a clear window into how a real clinical setting operates, and that the progress notes and patient management features made an impression. Thanks for sharing your perspective! Madison TheraNest by Ensora Health Replied September 2026 --- ### Inconsiderate - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Just a heads up for other private practice owners considering TheraNest. Our practice signed up for an annual plan while we were in the process of transitioning to Jane. We realized TheraNest didn't have the functionality our practice needed long-term, so we began migrating our client files and only needed TheraNest for another month or two while we completed the transition. Once the migration was finished, we reached out multiple times to ask if they would allow us to end the contract early or work with us on a reasonable solution. They declined every request and are requiring us to pay for the full remaining year. As a result, our small private practice is now paying for two EHR systems at the same time—Jane, which we actively use every day, and TheraNest, which we no longer use at all. What has been most disappointing isn't simply the annual contract itself. It's that, despite multiple good-faith requests, TheraNest was unwilling to offer any flexibility or reasonable accommodation for a small practice that no longer needed the platform. I'm sharing our experience because I think other therapists deserve to know what to expect before signing an annual agreement. If there's any chance your practice may outgrow the platform or you're considering it as a temporary solution while transitioning to another EHR, make sure you're comfortable with the possibility of paying for the entire year regardless. Please read the annual contract carefully before choosing TheraNest. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Before the company became Ensora Health, there was an option to request a refund for the unused portion of a plan. This was especially helpful for small businesses that needed to cancel their subscription before the plan period ended. Having the ability to recover payment for unused services provided a greater sense of fairness and flexibility. After the transition to Ensora Health, however, this option appears to have changed or become unavailable. It would be helpful if the company continued offering refunds for unused plan periods, particularly when customers cancel their subscriptions and no longer need the services they paid for. #### Cons The interface feels outdated, and the customer support experience has been disappointing. There also seems to be little consideration for small businesses. Even after canceling the plan, they may continue billing you, and the system does not allow you to remove the card on file. This means they can continue charging the card if you forget to cancel a separate subscription, even after you have canceled the main plan. #### Vendor response Thank you for sharing your experience so openly. We're really sorry the transition period was so hard, and we completely understand how frustrating it must be to pay for two systems at the same time. We never want any practice, especially a small one, to feel like they're stuck without options. To give some context for others reading this: our annual plans are priced lower than month-to-month because they're built around a full-term commitment, and those terms, including the 90-day notice and non-refundable policy, are outlined before signing. That said, we always want practices to go into that decision with full clarity, and we're sorry if that wasn't the case here. Please reach out at feedback@ensorahealth.com (put 'Madison' in the subject line to route to me directly) and we'd love the chance to talk through your situation. Madison TheraNest by Ensora Health Replied September 2026 --- ### TheraNest of problems - Overall rating: 2/5 - Reviewer: Andrea N. - Industry: Mental Health Care - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Support staff is not capable of meeting workflow issues in a timely manner. The chat support service is a runaround to having to put in a ticket anyway. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros At first I was very happy with the AI function as I had surgery which made typing very difficult. They helped with transferring my client files from Thera-link to TheraNest. #### Cons I did receive one year free since I switched from Thera-Link to Thera-Nest. The support group was initially helpful but after a month I was told the representative that did my onboarding to the software did not have enough bandwidth for my issues and I needed to start using the Hub. I have contacted them on multiple occasions because their calendar only pushes out it does not accept incoming info when it syncs with my Google calendar. I was simply told that was not going to get addressed until next year so I would have to deal with it. Forget my workflow and double bookings. Now in addition I have begun using their billing tool, which they charge an add on fee to use, when I wrote TheraNest to indicate that I was having issues with not being able to sign my note or change the status of the session, [sensitive content hidden], their support person, wrote me back and indicated: " In this case you will need to remove the payment from the invoice, delete the invoice, edit the statues, then create the invoice again and reapply the payment." Once again I am being asked to deal with/fix their software bugs because they don't want to or don't have the qualified people to do it. I called and asked to speak to a supervisor and was told none was available today cause yeah, it's Friday. The needs of my clients and the needs of my company are not important to TheraNest, and they will send my concerns to management which will contact me at THEIR earliest convenience. I will not be renewing with TheraNest. #### Vendor response Andrea, thank you for sharing this and we're truly sorry. You came to TheraNest during a really difficult time personally, and the last thing you should have experienced was being passed around and told to wait until next year for a fix that was affecting your daily workflow. That's not okay, and we hear you. The calendar sync issue, the billing tool workaround, and not being able to reach a supervisor when you needed one are all things that deserved better attention than you received. We'd really like the chance to make this right. Please reach out at feedback@ensorahealth.com (put 'Madison' in the subject line to route to me directly) and I will personally make sure your concerns are escalated to the right people right away. Madison TheraNest by Ensora Health Replied September 2026 --- ### Basic practice management, but we quckly outgrew it - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I used Theranest for 14 years and used it for a few of those years for my growing behavioral health group practice. It served us reasonably well during an earlier stage of the practice, particularly for basic scheduling, documentation, client records, and general EHR functions. The platform is relatively easy to learn, and clinicians can usually become comfortable with the core functions without an extensive onboarding process. Though much of it is manual, and outdated. The interface had not changed much since the beginning of my subscription. For a solo clinician or smaller practice with fairly straightforward workflows, TheraNest may provide many of the basic tools needed to manage day-to-day operations, with some minor issues. Theranest has a bad reputation as an RCM and claims submission platform, it doesn't support API and lacks visibility of data. I know of fellow clinicians who lost thousands of dollars to their claims submission feature, claims got lost, some of them weren't even submitted and no way to resolve denials. Where we began running into limitations was as our organization became larger and operationally more complex. Managing a group practice with multiple clinicians, supervisors, billing staff, insurance workflows, credentialing considerations, documentation oversight, and a high volume of claims required more visibility and automation than the platform provided. As I mentioned earlier it is limited, outdated and lacks core features needed for a successful RCM. They do offer claims "support" for an extra fee, I just never trusted it. We found ourselves relying increasingly on manual processes and outside systems to monitor things such as documentation completion, supervisory workflows which is non existent, treatment plan and assessment deadlines missing, clinician performance missing, insurance and billing issues missing, and other administrative tasks. At scale, having information available somewhere in an EHR is very different from having that information organized in a way that allows an administrator to immediately see what needs attention. Billing was another area where we eventually needed greater transparency and workflow control. Our practice processes a significant volume of insurance claims, and over time we needed much stronger claim tracking, operational dashboards, automated alerts, reconciliation tools, and visibility across the revenue cycle. TheraNest was useful during one stage of our practice's growth, and I can see it continuing to work well for solo clinicians with relatively simple workflows. For a larger, insurance-heavy behavioral health organization, however, we ultimately needed a platform with deeper automation, stronger revenue-cycle visibility, more sophisticated supervision tools, and a system designed around the operational realities of managing a growing group practice. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros TheraNest covers the fundamental functions of a behavioral health EHR fairly well. Scheduling, client records, clinical documentation, and telehealth. The learning curve for clinicians is also relatively manageable if you're ok with clicking "save" buttons on every page and form. #### Cons The limitations become more noticeable as a practice grows. Group-practice administration, supervision oversight, advanced billing workflows, reporting, automation, and real-time operational visibility is non existent. We frequently found that important information existed in the system but still required administrators to manually search for it, track it elsewhere, or create additional processes around it. We ended up created spreadsheets and had to hire billing staff, which defeated the purpose of purchasing a limited subscription. By the way when I de activated the clinicians in my group I was charge the full fee for the subscription, which was over $1000. They declined a reimbursement even when the platform was not being used. They also declined to help with help downloading all 2000 clinical files after over 12 years of use. They suggested these files be downloaded manually one by one, which my staff and I had to end up doing. As I mentioned earlier everything in Theranest is manual, outdated, in other words the platform has not changed much since I began the subscription back in 2014. Also, it is slow, it locks and freezes. The fees charged are just insulting for such a primitive software. #### Vendor response Fourteen years means a lot to us, and we're truly sorry your experience ending the subscription left such a bitter taste. Growing from a solo clinician to a 50+ person practice is no small feat, and we wish we had done a better job supporting that growth and your transition out. The concerns you've raised around the billing charges and having to download files individually are things we want to understand better. Please reach out at feedback@ensorahealth.com (put 'Madison' in the subject line to route to me directly) and I will personally make sure your account is reviewed and your concerns are taken seriously. Madison TheraNest by Ensora Health Replied September 2026 --- ### Overall a good experience - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: 1-3 years · monthly - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience has been good. I do value excellent customer service and I do feel like Theranest has this. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I sincerely appreciate the fact that Theranest makes writing treatment plans simple because of their incorporation of Wiley Treatment Planners. #### Cons I dislike the cost at times and I feel like the coast is best suited for group practices vs. solo practitioners. --- ### Great Company - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been with TheraNest for many years. I've always love using the platform and the customer service is excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The quick response from customer service. I've always had great customer service. When there is a problem or question they are always ready and willing to help. #### Cons Navigating and remembering the changes that they make. Sometimes it is difficult to keep up with the changes. However, the knowledge base is always helpful. --- ### CSPG appreciation - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the EHR helped me begin my business with a professional look and a sense of order and structure. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the color options on the calendar, so staff members know their app'ts without having to search. I also like the ease by which I can move between each page or tab on the screen. #### Cons The limitation of creating forms. It could be because I do not get along with technology, but I am unable to create side by side items or to add boxes for checking, or adding lines to separate sections. --- ### A Valuable Experience with Important Lessons Learned - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with the TheraNest was positive. The EHR system and client portal were easy to use, reliable, and met my practice's needs. The customer support team was responsive and helpful whenever I had questions. While the billing process presented challenges, particularly regarding insurance network requirements, the overall platform and service experience were good. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about yourTheraNest is the excellent customer support. Having the convenience of speaking with a live person is incredibly valuable, as it allows me to ask questions, receive clear guidance, and have my concerns resolved quickly and efficiently. The responsiveness and willingness of your team to provide assistance have made my experience much more positive. #### Cons What I liked least about the TheraNest was learning, after several months, that the RCM service would not be able to process my insurance billing because I was out of network. I wish this had been communicated earlier, as it would have allowed me to make informed decisions and avoid unnecessary time, expense, and frustration. --- Showing 1 - 10 of 1059 Reviews [See All Reviews](https://www.softwareadvice.com/medical/theranest-profile/reviews/) ## TheraNest Popular Comparisons [Carepatron vs TheraNest](https://www.softwareadvice.com/medical/care-patron-profile/vs/theranest/)[TherapyNotes, LLC vs TheraNest](https://www.softwareadvice.com/medical/theranest-profile/vs/therapynotes/)[AdvancedMD for Mental Health vs TheraNest](https://www.softwareadvice.com/mental-health/advancedmd-profile/vs/theranest/)[EHRYourWay vs TheraNest](https://www.softwareadvice.com/medical/ehryourway-profile/vs/theranest/)[Zanda Health vs TheraNest](https://www.softwareadvice.com/medical/power-diary-profile/vs/theranest/)[Alleva vs TheraNest](https://www.softwareadvice.com/medical/alleva-profile/vs/theranest/)[SimplePractice vs TheraNest](https://www.softwareadvice.com/medical/simplepractice-profile/vs/theranest/)[CounSol.com vs TheraNest](https://www.softwareadvice.com/mental-health/counsol-profile/vs/theranest/)[Owl Practice vs TheraNest](https://www.softwareadvice.com/medical/owlpractice-profile/vs/theranest/)[Jane vs TheraNest](https://www.softwareadvice.com/compare/86099-Jane-App/vs/390303-theranest/)[Valant EHR Suite vs TheraNest](https://www.softwareadvice.com/medical/theranest-profile/vs/valant-psychiatric-emr/)[Kipu vs TheraNest](https://www.softwareadvice.com/medical/kipu-profile/vs/theranest/)[BestNotes vs TheraNest](https://www.softwareadvice.com/medical/bestnotes-profile/vs/theranest/)[Opus vs TheraNest](https://www.softwareadvice.com/medical/opus-ehr--profile/vs/theranest/)[Noteable vs TheraNest](https://www.softwareadvice.com/medical/noteable-profile/vs/theranest/)[DENmaar Guardian vs TheraNest](https://www.softwareadvice.com/call-center/denmaar-guardian-profile/vs/theranest/)[TheraPlatform vs TheraNest](https://www.softwareadvice.com/medical/theranest-profile/vs/theraplatform/)[Sessions Health vs TheraNest](https://www.softwareadvice.com/mental-health/sessions-health-profile/vs/theranest/)[Exym vs TheraNest](https://www.softwareadvice.com/mental-health/activity-tracking-system-profile/vs/theranest/)[Zoobook EHR vs TheraNest](https://www.softwareadvice.com/medical/theranest-profile/vs/zoobook-ehr/) [Compare All Alternatives](https://www.softwareadvice.com/medical/theranest-profile/alternatives/) ## Other Top Recommended Mental Health EHR Software [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) **4.3** (514) Recently recommended **302** times [AdvancedEHR](https://www.softwareadvice.com/product/1018-AdvancedEHR/) **3.6** (467) Recently recommended **268** times [Tebra](https://www.softwareadvice.com/medical/kareo-profile/) **4.0** (1392) Recently recommended **248** times [athenaOne](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/) **3.8** (916) Recently recommended **205** times Stuck Between Options? 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