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TheraPlatform vs TherapyNotes, LLC
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.2 / 5
4.7 / 5
Value for Money
4.2 / 5
4.6 / 5
Customer Support
4.1 / 5
4.7 / 5
Functionality
4.1 / 5
4.5 / 5
Last Review Written
March 11, 2025
March 14, 2025
Pros/Cons
Pros
- SENSITIVE CONTENT] is amazing and so efficient. When the claims section is accurate, it is a great option because it tells you the status of your claims "draft, pending, accepted" etc.
- Theraplatform has a great calendar, it's easy to include forms (such as consent for tele therapy, and other customizable forms), many of the organization features are excellent and easy to use.
- I feel like it is a good fit for my small private practice. I use it daily and feel that the set up is perfect.
Cons
- Tech support is THE WORST. No matter the issue, it is always the users error, even when several users are all having the same problem at the same exact time.
- The fact that they did not take responsibility for their software glitch or error is sad.
- I have to signout and back in and troubleshoot for nearly every session. It appears unprofessional to pts.
Pros
- I also love how fast and effective the customer support is. they are always very positive and helpful and patient.
- My overall experience with TherapyNotes has been great. They have done an amazing job creating this software.
- Integrated billing with easy set-up, easy to use, great customer support, affordable pricing, decent clinical forms, generates good reports.
Cons
- The bad: They consistently refuse to provide the simplest of features requested by their users. I am intentionally using the word "refuse" because it is clearly a choice made by TN.
- If you have a problem, they spend hours blaming you. When that’s not the problem, they escalate and/or refer to the “development team.
- In February, when I was warned of a charge pending for lack of compliance, I called Therapy Notes. They then told me it WAS required.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
