About TherapyNotes

TherapyNotes is a cloud-based mental/behavioral health software system that includes electronic health records (EHR), a patient portal, patient scheduling and medical billing. The solution is suitable for practices of all sizes, including those with multiple locations or with providers who need access outside the office.

TherapyNotes provides access to several types of specialty note templates for various types of medical practices such as psychotherapy, psychiatry and behavioral health. Using TherapyNotes, medical professionals can create and customize treatment plans, progress notes, psychological evaluations, termination notes and more.

The solution also includes a billing module, which gives providers the ability to create statements and billing r...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

586 Reviews of TherapyNotes

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(441)

441

4 stars

(111)

111

3 stars

(18)

18

2 stars

(10)

10

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 586 results

January 2020

Madison (Madi) from Creatively Thriving LLC/ EMDR & Beyond

Verified Reviewer

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Phenomenal Customer Care!

Therapy Notes consistently provides me with excellent customer service, quick solutions, and supportive information. I have easily gained more in value than the monthly expense, and it is with a great ease of mind that I use them to support myself and my clients. Thanks for all your hard work!

Pros

+Quick Responses +User friendly +Flexible +Easy to learn +Receptive to feedback

Cons

-Cost (but still worth it) -No tele-health/online therapy options or direct client scheduling (yet)

Reasons for Choosing TherapyNotes

The easy to use interface allowed for a quick transition to private practice, which made one less stressor on my plate. Greatly appreciated! I also valued the service providers, especially Heather, for helping me to navigate billing in a prompt and manageable way!

Response from TherapyNotes

Replied January 2020

Thanks for the glowing review! There actually is client self scheduling. Call us and we will wall you through setting it up. Thank you!

June 2020

David from David M. D’Alessio Psychotherapy Practice

Company Size: 1 employee

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

TherapyNotes customer review by a Psychotherapist in Private Practice.

TherapyNotes has become an integral part of running my psychotherapy private practice. Practically, it lets me expedite payment and submission of claims to insurance companies, has allowed me to automate and streamline the more cumbersome accounting, chart keeping, and record keeping tasks of running a business, as well as a therapy practice in particular. Aside from the platform allowing me to keep as robust records and charts as is required for any individual case, their biggest selling points are their blog and customer service; their blog is updated frequently with immensely useful information on any aspect of running a psychotherapy practice. TherapyNotes Customer Service is stellar; the replies, even to complex requests or questions, are immediate (typically within two hours) and informative with step-by-step, helpful answers. I’d highly recommend the platform to any health care clinician wanting to automate and better manage their practice.

Pros

Ease of use, automation of time-consuming tasks, their frequently updated blog of helpful industry information, Customer Service.

Cons

Integrated Telehealth, which they are currently in the process of implementing.

Reasons for Choosing TherapyNotes

Superior platform in record keeping, and all other aforementioned functions.

Response from TherapyNotes

Replied June 2020

Thank you David for the 5-star review! Our new telehealth platform has been well received and works great! I encourage you to give it a try. Thanks!

February 2021

Elaine from Sense the Possibilities PLLC

Company Size: 2-10 employees

Industry: Mental Health Care

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

February 2021

Software effectiveness

I am in the promotional period and so far I am impressed by the delivery of service. The ability to import treatment plan information right into the notes saves time, because they do it for you. They are always available to support you every step of the way.

Pros

What I like most is the ease of use or adding patients, payers, and notes. I am able to set reminders for these features, create my own templates and add them to my library for myself or organizations use. Sending documents though the client portal is amazing, there is no need for print, fax or encrypted emails to get authorizations signed it is done electronically. Telehealth is included free! CUSTOMER SUPPORT IS THE BEST.

Cons

For special cases ie. Minor clients requiring multiple caregiver access to the client portal would need two account for the same client. It is not hard to do, however developing a portal link for such cases would be great! The pricing is reasonable, I don't like the individual charges in addition to the subscription cost. Such as submitting the billing claim to insurance is charged as additional cost per client. This can add up if bulk claims are not authorized by some payors. A portal link for Child welfare cases would be great! accepting credit cards is also an add on feature charge per transaction.

Reasons for Choosing TherapyNotes

Quality service at a reasonable price, customer service, and training videos dedicated to specific features of the software. HIPPA compliance

March 2018

Doug from Doug Girard, Psy.D.

Company Size: 1 employee

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

2.0

March 2018

Disappointed after 3 years with the platform

Pros

Good documentation management. Well-designed for use with families and minors. Billing features met my needs as a practitioner not accepting insurance.

Cons

Infrastructure problems abound with TN. There was a multi-day service outage in the summer of 2017, with little communication from the company to customers during the outage and no compensation for the downtime. In December 2017/January 2018, I finally lost my patience with the platform when the company decided to implement a major change in the database mid-week and the database upgrade destabilized the platform resulting in more downtime. Regarding the software... Your notes will be top-quality notes, but they will take you forever to write because the workflow is overly rigid. There is no way to customize what questions are asked in intake notes, progress notes, termination notes, etc. Text fields are too small, and only unformatted text is permitted. File attachments cannot be added to notes. There is currently no way to use the patient portal to have clients fill out forms, pay bills, send/receive documents, and perform secure messaging. No mobile app. No two-way sync with calendars means constantly having to check two calendars. 10 MB limit on file uploads. I was on the platform for almost 3 years and saw only very minimal feature enhancements/additions. And get ready for a very poor user experience when you decide to leave the platform; plan to basically download thousands of resources manually with no help from the dev team. When I sent feedback to the dev team on my way out, they defended their poor design choices and offered kludgy workarounds rather than listen.

February 2021

Nicole from Asili Wellness

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

TherapyNotes 2021

TherapyNotes is an effective EMR solution for my daily operations as a private practice owner and clinician.

Pros

Fillable content for therapy intakes, progress notes, treatment plans, etc and it makes charting completion a breeze! I also LOVE the calendar schedule and have it on my phone.

Cons

It would be great if intake forms were fillable for clients. I have to pay a separate fee with Adobe in order for clients to be able to complete forms such as HIPAA, intake, office policies. There is also no app.

Reasons for Choosing TherapyNotes

I had already been using TherapyNotes for a few years, and there were no uploaded templates in SimplePractice. Switching over to Simple Practice would be time consuming and burdensome. In regards to TheraNest, it was too expensive.

Response from TherapyNotes

Replied February 2021

Thank you for the awesome review. We are working on more features for the portal. I think you'll be very pleased!