TherapyNotes, LLC

RATING:

4.7

(916)

About TherapyNotes, LLC

TherapyNotes is a cloud-based mental/behavioral health software system that includes electronic health records (EHR), a patient portal, patient scheduling and medical billing. The solution is suitable for practices of all sizes, including those with multiple locations or with providers who need access outside the office. TherapyNotes provides access to several types of specialty note templates for various types of medical practices such as psychotherapy, psychiatry and behavioral health. Using TherapyNotes, medical professionals can create and customize treatment plans, progress notes, psychological evaluations, termination notes and more. The solution also includes a billing module, which gives providers the ability to create statements and billing reports. T...

TherapyNotes, LLC Pricing

For Practice, Clinic, Hospital, Center, or Facility: First clinician - $59/month Additional clinicians - $30/month Interns - $20/month For Non-Profit US Organization: $25/month per clinician 14 cents each for electronic claims 14 cents each for text & phone reminders Free email reminders

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Available

TherapyNotes Welcome page
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TherapyNotes, LLC Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for TherapyNotes, LLC

1 - 5 of 914 Reviews

Jane

Mental Health Care, 1 employee

Used free trial

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed June 2021

Great customer service

User Profile

Madison (Madi)

Verified reviewer

Mental Health Care, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Phenomenal Customer Care!

Therapy Notes consistently provides me with excellent customer service, quick solutions, and supportive information. I have easily gained more in value than the monthly expense, and it is with a great ease of mind that I use them to support myself and my clients. Thanks for all your hard work!

PROS

+Quick Responses +User friendly +Flexible +Easy to learn +Receptive to feedback

CONS

-Cost (but still worth it) -No tele-health/online therapy options or direct client scheduling (yet)

Reason for choosing TherapyNotes, LLC

The easy to use interface allowed for a quick transition to private practice, which made one less stressor on my plate. Greatly appreciated! I also valued the service providers, especially Heather, for helping me to navigate billing in a prompt and manageable way!

Vendor Response

Thanks for the glowing review! There actually is client self scheduling. Call us and we will wall you through setting it up. Thank you!

Replied January 2020

Jamie

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Best Decision I Made

PROS

It is so very easy to use and the support staff has been the best I have ever used. Whether I am emailing or talking over the phone, they listen and are able to answer my questions with ease. They are always updating their product and listen to users when we have ideas or suggestions.

CONS

I have 2 cons to using this product. One is the lack of secondary billing, though I know they are working on it. The second is the lack of ease in trying to have a non-therapist or non-therapy related events through the platform. I have a yoga teacher on staff and I would love to be able to incorporate her schedule into the platform. I offer Reiki sessions and struggle to find an easy way to get someone set up and scheduled.

Reason for choosing TherapyNotes, LLC

I liked the flow and set up of the platform. The cost was very reasonable and their customer service was so nice. I liked that they had medication management as an option as there is a possibility of adding that to the practice in the future.

Reasons for switching to TherapyNotes, LLC

Using Athena was too stressful and did not flow in the way I wanted it to. It felt like it ws set up for huge hospitals and not a small mental health practice like mine. The portal was not working for me and working to get insurances processed were a nightmare as they did not understand the nuances of working with some of the insurances.

Amands

Mental Health Care, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed May 2024

Not for prescribers

Not the worst but by far not the best either. Will be switching to a different system soon.

PROS

Great therapy note template. Ease of charging copays to client. Easily pull in intake information, however some of the intake is pyschotherapy based and not medication provider based.

CONS

Medication provider notes are all free text. The system constantly lags no matter what intenet connection I use or that I clear my internet history and cache daily. Tech support tells me that the lag is me and my connection. Sending prescriptions is a nightmare, the tab to aend prescriptions will disappear and then reappear and then that tab takes 2-3 minutes to load. Then if a prescription does not go through since this does not communicate with therapy notes there is no notification.

vincent

Mental Health Care, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed February 2024

my first weerk with therapynotes

not much yet.

PROS

I hope it will prevent the loss of records and improve the ease of retrieval of records when needed. It will use the same format for all records so less confusion or missed forms

CONS

the program "requires" the insertion of a date of birth before the client can get signed in. Psychology today does not ask these questions when a client clicks in to see me. So no3w I have to call the client to get date of birth. Why can't we sign someone in and then ask for date of birth. Save amount of work and trying to call client or text them for this one piece of information

Reasons for switching to TherapyNotes, LLC

improve billing and record safety and retireval