Overall I am happy with Therapy notes since my biller can access my records and I can utilize the telehealth portion easily. I just wish it had more resources for therapist available.

The collection of patient data is very easy.

Compared to Simple Practice, Therapy Notes resources for clinicians is null. I would say that has been the most disappointing as the only forms provided are for the demographics and any other forms must be created and uploaded by the clinician. Additionally there are no forms for assessments to give to the client based on their diagnosis or information that you can send to them. Also, you have to manually send out the forms for each new client where Simple Practice did it automatically.

Excellent and quick telephone customer service with an expansive hours of operation, ease of insurance billing, simple design that is easy to follow, comprehensive and accurate to-do list, large selection of detailed online help/support pages. TherapyNotes is also proactive with updating their software on a regular basis.

When registering a new client, they are only granted TherapyPortal Access for seven days. This has proven to be an issue numerous times when the client needed to contact me to resend their link to access the portal. Also, it is a major inconvenience that clients cannot reset their own passwords on the portal. Clients must contact an administrator in order to reset their own password; there is no reason this should be the case. When using a Telehealth session, there is a pop up that appears stating the connection is poor even when it is not; this can be distracting. For the Calendar view, I would prefer that I can see my entire day on one screen without scrolling. Sometimes there is excessive clicking; I dislike that there is no one-click option to charge all/multiple copays for all clients at the end of the day.

Good documentation management. Well-designed for use with families and minors. Billing features met my needs as a practitioner not accepting insurance.

Infrastructure problems abound with TN. There was a multi-day service outage in the summer of 2017, with little communication from the company to customers during the outage and no compensation for the downtime. In December 2017/January 2018, I finally lost my patience with the platform when the company decided to implement a major change in the database mid-week and the database upgrade destabilized the platform resulting in more downtime. Regarding the software... Your notes will be top-quality notes, but they will take you forever to write because the workflow is overly rigid. There is no way to customize what questions are asked in intake notes, progress notes, termination notes, etc. Text fields are too small, and only unformatted text is permitted. File attachments cannot be added to notes. There is currently no way to use the patient portal to have clients fill out forms, pay bills, send/receive documents, and perform secure messaging. No mobile app. No two-way sync with calendars means constantly having to check two calendars. 10 MB limit on file uploads. I was on the platform for almost 3 years and saw only very minimal feature enhancements/additions. And get ready for a very poor user experience when you decide to leave the platform; plan to basically download thousands of resources manually with no help from the dev team. When I sent feedback to the dev team on my way out, they defended their poor design choices and offered kludgy workarounds rather than listen.

I wasn’t sure about this EMR because of my experiences with EMR from former Employers, but since reviewing others and practicing with Therapy Notes. I love it

Navigations of progress notes and the ability to add additional documents to assist in the care of patients

I have no comments at this time. At this time it is working for my practice