TherapyNotes Software


 

TherapyNotes is a web-based mental/behavioral health software system that includes an electronic health record (EHR), client/patient portal, patient scheduling and billing. The solution is suitable for practices of all sizes, including those with multiple locations or with providers who need access outside the office.

TherapyNotes provides access to several types of specialty note templates for various type of medical practices such as psychotherapy, psychiatry and behavioral health. Using TherapyNotes, medical professionals can create and customize treatment plans, progress notes, psychological evaluations and termination notes, and more.

The solution also includes a billing module, which gives providers the ability to create statements and billing reports. The credit card processing module lets users enter/swipe cards directly into the system and save card information for future transactions. Users can create recurring appointments, set staff work schedules and send appointment reminders to the patients directly from the system.

TherapyNotes is an HIPAA-certified application and complies with PCI-standards for data security. Entire data is stored in a fully encrypted SAS 70 Type II certified data centers.

 

TherapyNotes - Welcome page
 
  • TherapyNotes - Welcome page
    Welcome page
  • TherapyNotes - Client portal
    Client portal
  • TherapyNotes - Scheduling calendar
    Scheduling calendar
  • TherapyNotes - Intake note
    Intake note
  • TherapyNotes - Treatment plan
    Treatment plan
  • TherapyNotes - Progress notes
    Progress notes
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

280 Reviews of TherapyNotes

 

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Software Advice Reviews (64)
More Reviews (216)

Showing 1-20 of 64

Sandra from North Star Counseling of Jackson
Specialty: Psychology/therapy
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Decent therapy software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I looked at a lot of therapy software programs for my private practice. I chose this one because, despite the cons, it is a good product, easy to use, and a good value for the money. I like having an EHR. It makes life much easier. TherapyNotes is a good product.

Pros

Easy billing and a ton of payor sources
Very easy to use
Good scheduling
Professional looking reports
You can choose credit card processing if desired for a small fee
Mostly I like the to-do reminders. I don't forget to do notes.
Great reports.


Cons

No options for customizing notes although you can download whatever you want. There is a lot of free text typing. Would be nice to have more pick lists.
Would be nice if the patient portal did more than just offer clients scheduling. For example, it would be nice to have an option for clients to securely email or make requests through patient portal.

Review Source
 
 

Mandi from Pathways Psychology Services
Specialty: Psychology/therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Great EHR system to transition into

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Love the to-do list tab

Pros

Functionality to meet needs of practice, ease of use, easy to learn and navigate, great use of links to get to information quickly

Cons

Can be more time consuming at first with current clients; much easier when used with new clients, if an error is made for date of service it cannot be changed

Review Source
 
 

Shil from Troy Psychotherapy
Specialty: Psychology/therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Highly intuitive therapist focused interface

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Extremely well thought out user interface that has been clearly made with therapists in mind--particularly for individual and group therapy practices. It seamlessly interfaces scheduling, calendar, client profile, billing, and notes in a way that is effortlessless to learn--highly intuitive. It's also the type of software that scales for expansion of your client base and even expansion of clinicians who may be working for you and with you. Even after spending multiple years using another EHR, I felt at home transitioning to TherapyNotes within a matter of days

Cons

There are few general dislikes. This is a well thought through product. Some suggestions: having a drag and drop feature to move a rescheduled appointment from one day/time slot to another.

Review Source
 
 

Al from Allen Levy PhD LCSW PC
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

TherapyNotes.com

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Therapy Notes, after I have tried many other versions of therapist practice billing softwares is hands down the number one software billing program in my book. As a PhD psychotherapist in private practice since 1977 in Manhattan and Westport CT and supervisor of private practice clinicians since 1984, I highly recommend Therapy Notes for all your Private Practice Psychotherapist needs!

Pros

Excellent software for billing and staying HIPPAA compliant while doing so. It guarantees that before you bill, all your necessary notes and compliances are in complete order.This software is a must for the Professional Therapist who has a new or established practice, especially if you have been in provate practice for many years already

Cons

It takes a few minutes to fill out the necessary HIPPAA compliant notes before you can bill. This can be burdensome when you are seeing more than 25 patients a week. However, it only takes 5 minutes or less to fill out each standard session note. The initial intake note and treatment plan for a new person you are seeing can take as much as 15 minutes to fill out once you are acquainted with it.

Review Source
 
 

James from LCS
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Easy to use and to learn how to reuse if problem arises.

Ease-of-use

Functionality

Product Quality

Customer Support

None

Pros

I like the versatility of the product around treatment plans and progress notes. I also love the reminder notes and to do section as it is easy to stay on track with multiple clients.

Cons

I do not like requirement the treatment plan is to be done on second session. I would prefer it be completed by the end of the third session due to amount of info that needs to be collected and reviewed before the plane is developed.

Review Source
 
 

Anna from Phipps Family Therapy
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Everything I could have hoped for

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall it's helped us run our practice efficiently

Pros

Makes billing and organizing information simple. Scheduling is awesome, I can add or edit from my phone or computer which is helpful when I'm not at the office

Cons

Sometimes the billing is a pain. Insurance companies don't always forward information to secondary insurance, and there's no way to do this yourself through the software unless you want to print out and send paper forms.

Review Source
 
 

Mary from Encouragers Counseling
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Once you are familiar with the forms, you can document your clients easily.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I like the drop down sections that make decisions on what to note easy. The diagnosis section also works well.

Cons

In the mental status exam section, I sometimes want to enter more than one answer, and have to type it in. Not a really big deal. If matching symptoms for the diagnosis were there, that would also help.

Review Source
 
 

Chaplain Mark from Breaking the links
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Why I will continue to use Therapy note

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I began using therapy notes because I had been looking for something that was cost effectice and easy yo t use but had certian things I was looking for. I found it!!

Pros

I used TherapyNotes for several reasons
The program is simple and quick to write and document session notes
The price to use is cost effective. The client portal is available for both non clients as well as established
I love the reminders for both myself and my clients
It’s the best product of its kind I have ever used

Cons

I cannot correspond to my clients through the portal, in the counseling feild or any medical field it's important to have contact with your clients. And emal is not always reliable.

Review Source
 
 

Betsy from Betsy Bates Freed, PsyD
Specialty: Psychiatry & Psychology
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

I've been using this software for scheduling, documents, and clinical notes for 3+ years -- Makes my life much easier.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service is just excellent. Even when the company was hit by a ransomware threat, they communicated well and protected patient data.

Pros

I really like the clinical notes function, especially the pull-down options and history of previous visits.

Cons

iPhone iPad scheduling app would be nice. It is a bit cumbersome to log in, even considering the need for security

Review Source
 
 

Christine from Seeking Wellness Counseling
Specialty: Psychology/therapy
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Easy on the eyes, great interface, but lacking key features!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like TherapyNotes overall but they're behind the curve on development of the patient portal, need for emailing capability to clients, need to have intake forms on site. This is not acceptable for what they charge!

Pros

User friendly; Short learning curve/intuitive; Trust the company/Secure; Decent to good customer service; Relatively easy to complete assessment/tx plan

Cons

Limited functioning patient portal; clunky payment system; no treatment planner functions; difficult to document for couples or families

 
 

Cheryl from Therapeutic Village, LLC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Extremely comprehensive and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After this recent malware attack, they will be stronger and better prepared than most companies out there providing Electronic Medical Records.

Pros

The product is extremely well written, with all the functionality that you need in a private practice or a group practice. It is also extremely easy to use. Customer service is excellent all well. It was written by a group of experienced software engineers, and the main developer/owner is married to a psychologist! This is probably one of the reasons it is so comprehensive, they both are experts in the respective fields and know what was needed at the onset.

Cons

There are a couple of features I would like to see added, and they have taken my suggestions and they are functions they have considered adding in the future, which is nice to know.

 
 

stephen from thriveworks
Specialty: Mental & behavioral health
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Great EMR for private practice mental health

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, this is a great product. Customer support is second to none, I'd recommend this solution to any private practice owner.

Pros

This EMR is as user-friendly as they come. Set up and integration are quite simple, scheduling is a breeze, and EDI claim submission requires little more than a click of the mouse. If you own a small to medium sized counseling practice, I highly recommend this product. TherapyNotes is a no-frills, cost effective solution for any practice owner looking to simplify scheduling and billing functions.

Cons

What Therapy Notes offers in ease of use, it equally lacks in reporting and analytics. If you are looking for detailed metrics at your finger tips, this is not the EMR for you. I will add that the Excel-savvy user can render useful data from TherapyNotes, but it does require a significant amount of manipulation if you wish to gain deeper insights into your practice.

 
 

Michael from Thriveworks
Specialty: Mental & behavioral health
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Best Mental Health EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love TherapyNotes. I couldn't be happier with this software. I used several EHRs and this one is, by far, the best. It is easy to use. Therapynotes allows the user to see all the information needed at the time of the session the check a client in, take insurance payments and reschedule follow-up appointments. Plus, you get it all for a great price. Excellent support staff, too. They offer a free 30 day trial, so you can lose.

Pros

Easy to use. Written by therapists for therapists. Calendar, clinical documentation, and billing all in one system. You don't have to be tech savvy to use this EHR.

Cons

More analytics. I feel that TherapyNotes would benefit from having more robust reporting features. I think they'll get there eventually.

 
 

Deanna from Oceanside
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

It's ok for a new practice but as needs grow too basic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to use. Easy to input patients information and schedules. Like that I can change clinician info so easily.

Cons

Password issues are very difficult. If you get locked out (forget password, have to change or expires) you get a msg saying you'll be notified in 48 hrs if it's accepted. Means you can't access records! Not acceptable! Can't add a clinician or intern to work on documents or to even see/review documents and can't even let someone log in while you're on. So if you need someone to review your notes, treatment plans or assessments they can't unless they get on your computer. Very difficult! Couldn't navigate to figure out if there were new features.

 
 

David from SCRx-LifeTransitions
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

With some minor adjustments and additions this would be five stars all around.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would really like to have the documents be customizable. I would also like the client portal to have documents such as intake paperwork or other documents needing review and sign to be available for clients to do so outside of my office.

Pros

Price is very reasonable. Ease of use is good. Customer support is very responsive. Definitely a solid product for what I need.

Cons

Cannot customize the forms. No ability to have clients electronically sign documents. Client portal is limited.

 
 

Dr. Susanne from Beier Counseling Services
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Dr. Susanne Beier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are very happy with this product for several reasons. One is the ease of accessing client information. Second ease of completing client therapy treatment plan and follow up documentation.
The one area that I find not positive is that the system will not allow you to bill online unless all client treatment plans are updated. There are times when I do not complete the narrative until the next day and, therefore, cannot bill for that time.

Pros

Ease of access

Cons

Inability to bill online without having treatment updates entered into the system.

 
 

Annie from Wilson Wellness
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Makes a small practice possible!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been using TherapyNotes for a year. The improvements over time make the program easier to use, which only improves my satisfaction. With the note taking template I find my practice to be more goal oriented, as opposed to "problem du jour," and the ability to print out professional looking Intake Evals, notes and billing records provides very professional looking communication. I was skeptical that I had the brain to do billing, but the features of this program are intuitive and the phone support is so patient and knowledgeable, that even I can pull this off without hiring a biller. The price is quite reasonable. I was paying a lease fee that was a quarter to a third of what I was making at a group practice. The text message reminders are effective and scheduling portal saves me time on the phone. I have only had one person miss an appointment. TherapyNotes allows me to practice in a rural, underserved population without having a long commute to make my living. I feel a sense of satisfaction every time I use it. It's almost like having your own staff in a tablet! I use an iPad and a jet pack. I have a laptop for downloading the Electronic Funds Transactions that are not yet automatic. The service is reliable. It's never not come through and the system always responds.

Pros

Ease of use

Cons

You really should have some basic education in billing. It won't take much time, but knowing basic terms and the limits of billing codes is important .

 
 

Elise from TIdelands
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Throw away paper to-do lists, and focus on treatment of patient versus cumbersome note writing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love that the notes that are pending automatically pop up on a to-do list. I love that it reminds me when treatment plans or release of information expires. It is very intuitive. I am supported by the structure, but not constricted by it. My only complaint is that sometimes customer service couldn't fix my unique billing requirements with an insurance vendor. On the whole very happy with the interface or Therapy Notes.

Pros

User friendly.

Cons

Insurance billing can't be tailored to one of my vendors.

Advice to Others

Intakes take about an hour to do notes unless you enter information during the session on the computer.

 
 

Bevin from Inner Peace Behavioral Health
Specialty: Psychology/therapy
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Love this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This product worked really well for my private practice! It has made life easier......scheduling, billing, reminder texts, etc... Everything has been running smoother since I started using TherapyNotes

Pros

Not scheduling issues; reminder texts or emails to clients; ability to have clients reschedule on their own with client portal
Processing of claims and posting of payments are super easy

Cons

I only wish the reports such as A/R and missing payments were able to be tailored more to my specific needs

Advice to Others

If you are not looking to spend a lot on a billing system or company and have been struggling to streamline the claims process, this is the software for you

 
 

Dr. Lee from Dr. Lee Morand & Associates
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Simply the best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using Therapy Notes at my small private practice for almost 1 year. Almost every day- we say "that's Therapy Notes for you"- with absolute astonishment! In starting a private practice you there are a lot of decisions to make and some of them you have to make twice- because your first decision wasn't right. We went through that with our phone service- it was a nightmare. However, with Therapy Notes, we have been continually amazed at how much they have to offer us and their beautiful product. It is truly amazing. My office manager was the one who decided that we were going to put our schedule in therapy notes. Brilliant idea- we can schedule simultaneously - and send text reminders. I can't say enough great things about this product and all that it has to offer for a growing practice!

Pros

Everything!

Cons

There aren't any that I know of!

Advice to Others

Stop struggling with paper- and make your life much easier... try Therapy Notes. What other company would offer a month for free? Seriously, after 30 days you will be sold!

 
 
 
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Showing 1-20 of 216

Allison from JSS Behavioral Services

November 2017

November 2017

Very user friendly for therapists documenting session notes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I loved the easy progress note section that made writing and documenting notes effortless and less time consuming.

Cons

I would have liked to customize templates and forms to meet insurance standards for progress reviews.

Review Source: Capterra
 

amy from turning points, llc

November 2017

November 2017

VERY positive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Always friendly and helpful and within a timely manor. This is important as there is usually not much time in between clients to trouble shoot billing.

Cons

There was only one time that it took a lengthy amount of time to get a response but that was due to the issue being fairly complex and even then it was less then 48hours and that is not typical at all so I'm not sure that this is even a con.

Review Source: Capterra
 

Emily from Emily Long Counseling

October 2017

October 2017

Positive. Customer service is great, works well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

They have good customer service that answers my questions and addresses any issues quickly. The software meets all my needs and is fairly reasonably priced.

Cons

Sometimes I find the notes and treatment plan sections unncessarily redundant. I feel like they could be streamlined somewhat or unncessary sections removed.

Review Source: Capterra
 

Bethany from Agave Studio
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Therapy Notes has really helped streamline our psychotherapy practice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It really has made my job easier and I have made more money in the process.

Pros

It is simple and efficient. Having everything in one place has really helped me make more money. It is a lifesaver when it comes to keeping track off paperwork, notes and billing.

Cons

It does not offer everything I need, and it is not as customizable as I would like. However, this might be my own fault for not knowing how to use all the features.

Review Source: Capterra
 

Ken from Bright Side Counseling

September 2017

September 2017

Best EHR I have ever used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

This EHR is extremely easy to use. It is intuative and keeps me on track. I love the daily to do list.

Cons

No secure client portal. I would like to see the ability to exchange messages with clients more securely.

Review Source: Capterra
 

Suzi from Suzanne Anthony, Ph.D.

September 2017

September 2017

The transition from paper record keeping to TherapyNotes was smooth and easier than expected!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Moving from a paper system to an electronic record keeping system.
Increased efficiency in my record keeping.

Pros

I can't say enough great things about TherapyNotes, LLC. I am a licensed psychologist who has been in private practice for 10 years. I switched from a paper system to TherapyNotes about two years ago. At first I was worried that the adjustment would be rough on an "old-schooler" like me, but the transition was smooth and I found the platform very user friendly. I love that TherapyNotes integrates my calendar, to-do list, notes and billing - it helps me to keep organized and on top of my practice. The progress note template provided is quick and easy to complete yet thorough. If you're looking to change to an electronic record keeping system, I would highly recommend TherapyNotes, LLC.

Cons

I honestly like everything about this program. If there was something I had to complain about, it would be that I don't know how to use all the features of this program; specifically the billing features and the client portal. That is not the programs fault though...that is a user error:)

Review Source: Capterra
 

Dr Selena from Empower Me Clinical Practice, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Love TherapyNotes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Billing and documentation is a breeze. The patient portal appointment scheduler is awesome!!!

Pros

TherapyNotes is easy to use; great customer service!
Love the reminders and patient portal. Can't wait for the upgrade (uploading forms).

Review Source: Capterra
 

Jennifer from JForbes Counseling, LLC
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Therapy Notes has great customer service!! They are very quick to respond.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

Therapy Notes has great customer service!! They are very quick to respond and I like the fact that they have a phone support line to make calls, as well as email to communicate.

Cons

The application has some growing opportunities (reports, a phone app, etc), they are open to suggestions and improvement ideas.

Review Source: Capterra
 

Coleen from Coleen Lawlor

August 2017

August 2017

Best thing I've done for the documentation and billing side of my practice, Thank you Therapy Notes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Pros

Ease of use is the thing I like the most and that is closely followed by great quick responsive support the few times I have needed it. I used two other software programs to keep records and other billing clearing houses---horribly difficult and cumbersome. Therapy Notes has never disappointed me.

Cons

There is nothing about Therapy Notes I dislike , as I write this I think, "hard to believe, but true"I have recommended Therapy Notes to all my therapist friends who have asked about record keeping and billing.

Review Source: Capterra
 

Emily from Emily Kahn-Freedman, LMFT
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

I've used 3 other EHR systems, sad to say! but TherapyNotes is by far the easiest to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Pros

Ease of use, intuitive, tells you what to do. Great customer support. The only time I needed help was with posting insurance payments, still a little tricky for me, but the notes are easy-peasy. The support staff is great. I could never go back to paper notes, and was afraid with my new private practice that I couldn't afford an electronic system, but TherapyNotes is also affordable. Highly recommended!

Cons

Very little; but just today, discovered difficulty in that it allowed me to accidentally document an appointment on a future date, and then wouldn't allow me to change it once signed. I emailed support (it's after hours) and will likely hear from them tomorrow.

Review Source: Capterra
 

Alisa from Balance Counseling and Wellness
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Therapy Notes is the third electronic billing software I've used and it's by far the easiest!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It saves me time and money. I love that I don't have to switch between a scheduling app, a charting app, and a billing app. It's also great that I can only bill after I finish charting on the session. I used to procrastinate about charting, but the ease of use and the immediate ability to bill really helps. My cashflow is improved because it's so easy to bill daily.

Pros

Ease of use
Easy to get the information I need
Charting is quick
Entire workflow is integrated seamlessly
HIPAA-compliant
Support communication is great
Affordable

Cons

I wish I could see when appointments were made and by whom. This was a feature in a previous software I used and it helps solve the problem if there's a scheduling error, dispute or misunderstanding.
I would like to see quickly whether someone has a deductible and how much is left.
I would love to see a suicidal risk and protective factors worksheet. My previous software included this.

Review Source: Capterra
 

Shelbie from Unleashing Hope Counseling
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Overall ok trial use, but decided on another product because of the added expense of 'add-ons'

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Value
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It was a good software in general, but wasn't the right fit for my practice.

Pros

I liked the flow and functionality of the program. It is also easy to use and intuitive. The screens are visually pleasant and easy to navigate.

The program is also good for group practices and offers some really great features for therapists who see kids/families and hold group sessions.

Cons

The base price is reasonable, but add the cost of text/email reminders, electronic filing fees, and other add on features and it just wasn't worth the money.

Review Source: Capterra
 

Sarah from Dripping Springs Therapy
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Much easier than I thought it would be.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My notes look great, professional and organized. My clients get reminders of appointments and no-shows have been reduced by 95%. Clients now cancel with minimum 24-hour notice and that saves money.

Pros

The best part is the automated point and click and fill in features for the notes; also the appointment reminders for clients.

Cons

I would like to be able to personalize the notes a little more. I would like to see the diagnosis feature be automated with a checklist of matching criteria to check off. I would possibly like to have clients notified by personalized text if an appointment is canceled.

Review Source: Capterra
 

Sybil from The Journey Center
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Customer service is on point

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
Value
Support

This program has everything I need as a solo practitioner. They are consistently listening to their customers and updating the program to better serve us. Reliable, consistent, responsive.

Pros

Reliable, consistent, and responsive. Easy to use.

Review Source: Capterra
 

Mary from Austin Psychotherapy Associates

April 2017

April 2017

TherapyNotes makes all of it easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

After 20+ years using a paper calendar and Intuit, my colleagues and I switched to using TherapyNotes only. The system is pretty intuitive and I only qualify that as "pretty intuitive" because they keep making improvements. It is secure and easy to manage from an Administrator point of view. I have access by computer and by smartphone -- I will see changes to my schedule without any phonecalls. I am mostly private pay but plan to use TherapyNotes for a few insurance clients so I can stop the expense of paying an outside billing person. TherapyNotes gives me significantly more time to be with clients, read the literature and go the extra mile for a client if needed.

Review Source: Capterra
 

Shawn from Shawn W. Moffitt, LPC, LCAS, NCC

April 2017

April 2017

Very Happy with TherapyNotes So Far!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using TherapyNotes in my private practice for a few months now after doing a trial run with a few other EHR systems and liking TherapyNotes the best. The system was easy to learn and is easy to interact with. I have never had trouble doing what I need to do, but there are also lots of helpful tutorials available if needed. The system operates smoothly and has never glitched or frozen on me. The one time that I called customer service with a question, I received friendly, helpful assistance. TherapyNotes costs more than some EHR systems, but I believe that it is worth the price to have something that works well, is reliable, and doesn't cause me stress.

Review Source: Capterra
 

Josh from Josh Dodes, LCSW

February 2017

February 2017

Robust and easy to use.

Ease-of-use

Functionality

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Quality

I used Therapy Notes at a former practice, and was very pleased with how feature-rich and easy to use it is.

Review Source: Capterra
 

Pat from Pat Gerrero, LCSW

February 2017

February 2017

EMR notes review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Value for Money
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Support

I love usingTherapyNotes, LLC. They have a very easy, friendly electronic medical record system for my psychotherapy practice. I can quickly log in to find phone numbers, my list of clients and then complete a progress note. They also have a very good psychotherapy intake note that is conveniently outlined for completing all the necessary information that needs to be included in this type of note. Completing a session note also follows the required information of time and date for each session, the diagnosis is always included. The note includes an area to record at risk information and for medication to be recorded. They include the goals from the treatment plan and a progress update on each note. I feel secure in knowing that my notes are up to standards required by most insurance reimbursement providers. I also feel secure that the notes are kept secure and private on a system I can access readily. I do not use the billing feature so cannot comment on that portion of their system

Review Source: Capterra
 

Anna from Mosaic Therapy

February 2017

February 2017

User-friendly overall but could use some improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

The notes functions are easy to use, however creating a statement / payment history document is strangely difficult. Also, there's no way to email a receipt or invoice directly from the software.

Pros

Lots of checklist type features that save time when writing progress notes.

Cons

Financial statements created by this software are confusing.

Review Source: Capterra
 

Karen from Coffee House Counseling

February 2017

February 2017

TherapyNotes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All around solid product. Only issue, and it's a relatively small one, is including a more comprehensive treatment planner/progress notes system such as Wiley.

Review Source: Capterra
 
 
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