TherapyNotes Software

None

Pros

I like the versatility of the product around treatment plans and progress notes. I also love the reminder notes and to do section as it is easy to stay on track with multiple clients.

Cons

I do not like requirement the treatment plan is to be done on second session. I would prefer it be completed by the end of the third session due to amount of info that needs to be collected and reviewed before the plane is developed.

Overall it's helped us run our practice efficiently

Pros

Makes billing and organizing information simple. Scheduling is awesome, I can add or edit from my phone or computer which is helpful when I'm not at the office

Cons

Sometimes the billing is a pain. Insurance companies don't always forward information to secondary insurance, and there's no way to do this yourself through the software unless you want to print out and send paper forms.

Pros

I like the drop down sections that make decisions on what to note easy. The diagnosis section also works well.

Cons

In the mental status exam section, I sometimes want to enter more than one answer, and have to type it in. Not a really big deal. If matching symptoms for the diagnosis were there, that would also help.

I began using therapy notes because I had been looking for something that was cost effectice and easy yo t use but had certian things I was looking for. I found it!!

Pros

I used TherapyNotes for several reasons
The program is simple and quick to write and document session notes
The price to use is cost effective. The client portal is available for both non clients as well as established
I love the reminders for both myself and my clients
It’s the best product of its kind I have ever used

Cons

I cannot correspond to my clients through the portal, in the counseling feild or any medical field it's important to have contact with your clients. And emal is not always reliable.

Customer service is just excellent. Even when the company was hit by a ransomware threat, they communicated well and protected patient data.

Pros

I really like the clinical notes function, especially the pull-down options and history of previous visits.

Cons

iPhone iPad scheduling app would be nice. It is a bit cumbersome to log in, even considering the need for security

I like TherapyNotes overall but they're behind the curve on development of the patient portal, need for emailing capability to clients, need to have intake forms on site. This is not acceptable for what they charge!

Pros

User friendly; Short learning curve/intuitive; Trust the company/Secure; Decent to good customer service; Relatively easy to complete assessment/tx plan

Cons

Limited functioning patient portal; clunky payment system; no treatment planner functions; difficult to document for couples or families

After this recent malware attack, they will be stronger and better prepared than most companies out there providing Electronic Medical Records.

Pros

The product is extremely well written, with all the functionality that you need in a private practice or a group practice. It is also extremely easy to use. Customer service is excellent all well. It was written by a group of experienced software engineers, and the main developer/owner is married to a psychologist! This is probably one of the reasons it is so comprehensive, they both are experts in the respective fields and know what was needed at the onset.

Cons

There are a couple of features I would like to see added, and they have taken my suggestions and they are functions they have considered adding in the future, which is nice to know.

Overall, this is a great product. Customer support is second to none, I'd recommend this solution to any private practice owner.

Pros

This EMR is as user-friendly as they come. Set up and integration are quite simple, scheduling is a breeze, and EDI claim submission requires little more than a click of the mouse. If you own a small to medium sized counseling practice, I highly recommend this product. TherapyNotes is a no-frills, cost effective solution for any practice owner looking to simplify scheduling and billing functions.

Cons

What Therapy Notes offers in ease of use, it equally lacks in reporting and analytics. If you are looking for detailed metrics at your finger tips, this is not the EMR for you. I will add that the Excel-savvy user can render useful data from TherapyNotes, but it does require a significant amount of manipulation if you wish to gain deeper insights into your practice.

I love TherapyNotes. I couldn't be happier with this software. I used several EHRs and this one is, by far, the best. It is easy to use. Therapynotes allows the user to see all the information needed at the time of the session the check a client in, take insurance payments and reschedule follow-up appointments. Plus, you get it all for a great price. Excellent support staff, too. They offer a free 30 day trial, so you can lose.

Pros

Easy to use. Written by therapists for therapists. Calendar, clinical documentation, and billing all in one system. You don't have to be tech savvy to use this EHR.

Cons

More analytics. I feel that TherapyNotes would benefit from having more robust reporting features. I think they'll get there eventually.

Pros

Very easy to use. Easy to input patients information and schedules. Like that I can change clinician info so easily.

Cons

Password issues are very difficult. If you get locked out (forget password, have to change or expires) you get a msg saying you'll be notified in 48 hrs if it's accepted. Means you can't access records! Not acceptable! Can't add a clinician or intern to work on documents or to even see/review documents and can't even let someone log in while you're on. So if you need someone to review your notes, treatment plans or assessments they can't unless they get on your computer. Very difficult! Couldn't navigate to figure out if there were new features.

I would really like to have the documents be customizable. I would also like the client portal to have documents such as intake paperwork or other documents needing review and sign to be available for clients to do so outside of my office.

Pros

Price is very reasonable. Ease of use is good. Customer support is very responsive. Definitely a solid product for what I need.

Cons

Cannot customize the forms. No ability to have clients electronically sign documents. Client portal is limited.

We are very happy with this product for several reasons. One is the ease of accessing client information. Second ease of completing client therapy treatment plan and follow up documentation.
The one area that I find not positive is that the system will not allow you to bill online unless all client treatment plans are updated. There are times when I do not complete the narrative until the next day and, therefore, cannot bill for that time.

Pros

Ease of access

Cons

Inability to bill online without having treatment updates entered into the system.

I've been using TherapyNotes for a year. The improvements over time make the program easier to use, which only improves my satisfaction. With the note taking template I find my practice to be more goal oriented, as opposed to "problem du jour," and the ability to print out professional looking Intake Evals, notes and billing records provides very professional looking communication. I was skeptical that I had the brain to do billing, but the features of this program are intuitive and the phone support is so patient and knowledgeable, that even I can pull this off without hiring a biller. The price is quite reasonable. I was paying a lease fee that was a quarter to a third of what I was making at a group practice. The text message reminders are effective and scheduling portal saves me time on the phone. I have only had one person miss an appointment. TherapyNotes allows me to practice in a rural, underserved population without having a long commute to make my living. I feel a sense of satisfaction every time I use it. It's almost like having your own staff in a tablet! I use an iPad and a jet pack. I have a laptop for downloading the Electronic Funds Transactions that are not yet automatic. The service is reliable. It's never not come through and the system always responds.

Pros

Ease of use

Cons

You really should have some basic education in billing. It won't take much time, but knowing basic terms and the limits of billing codes is important .

I love that the notes that are pending automatically pop up on a to-do list. I love that it reminds me when treatment plans or release of information expires. It is very intuitive. I am supported by the structure, but not constricted by it. My only complaint is that sometimes customer service couldn't fix my unique billing requirements with an insurance vendor. On the whole very happy with the interface or Therapy Notes.

Pros

User friendly.

Cons

Insurance billing can't be tailored to one of my vendors.

Advice to Others

Intakes take about an hour to do notes unless you enter information during the session on the computer.

This product worked really well for my private practice! It has made life easier......scheduling, billing, reminder texts, etc... Everything has been running smoother since I started using TherapyNotes

Pros

Not scheduling issues; reminder texts or emails to clients; ability to have clients reschedule on their own with client portal
Processing of claims and posting of payments are super easy

Cons

I only wish the reports such as A/R and missing payments were able to be tailored more to my specific needs

Advice to Others

If you are not looking to spend a lot on a billing system or company and have been struggling to streamline the claims process, this is the software for you

We have been using Therapy Notes at my small private practice for almost 1 year. Almost every day- we say "that's Therapy Notes for you"- with absolute astonishment! In starting a private practice you there are a lot of decisions to make and some of them you have to make twice- because your first decision wasn't right. We went through that with our phone service- it was a nightmare. However, with Therapy Notes, we have been continually amazed at how much they have to offer us and their beautiful product. It is truly amazing. My office manager was the one who decided that we were going to put our schedule in therapy notes. Brilliant idea- we can schedule simultaneously - and send text reminders. I can't say enough great things about this product and all that it has to offer for a growing practice!

Pros

Everything!

Cons

There aren't any that I know of!

Advice to Others

Stop struggling with paper- and make your life much easier... try Therapy Notes. What other company would offer a month for free? Seriously, after 30 days you will be sold!

I was unsure how I was going to start my practice and the direction for handling a heavy work load for a contracted position. Threapy notes save the day and I could produce really nice reports, fast.

Pros

The client intake report helps you to cover all areas of the clients' life that is needed for an accurate diagnosis.

Cons

The text reminders are a bit expensive but all worth it due to it limits now show clients and track if they have acutally read the text reminder.

Advice to Others

Purchasing this software allowed me to increase my revenue 60% and produce really neat reports for review.

Working with a small practice, at first you would think that TN would be the perfect product for the solo provider. NOT SO. The system is not intuitive nor is it workflow minded. It seems that it was put together as different pieces to make a whole, instead of really thinking through how the workflow would affect the provider. For example, if you are on the Billing Page, you filter the list of claims you want to work, you click to go into a claim and it literally takes you to that page instead of bringing up a new page. This means that when you are done, you have go back to the beginning to find the other claims that you are working and refilter your list to find what you need.

Pros

The cost is minimal and you can get started right away.

Cons

No thought behind workflow. Appointment Scheduler is too basic, the Billing portion is not automated in any way and the patient statements look HORRIBLE!!! The patient statements do not give enough detail. Voiding or changing a transaction is a hassle.

Advice to Others

Go with another product.

Having just transferred from paper records, this is working well.

Pros

Ease of use

Cons

Not fully automated intake

Advice to Others

A good system

Therapy Notes is the most Outstanding clinical documentation & billing software system I have ever used. It's "Ease of Use" is exceptional. But during times it may be difficult to solve your problem on your own, TN has a Rapid Customer Service Response Time (typically 24 or less via email), in addition to a vast array of Tutorials to access that are clearly written and easy to follow on just about every topic imaginable. I love having access to a knowledge-based library this comprehensive that I can utilize at times I need to look up a quick procedure I had forgotten or for when I need an answer quicker than it may take for TN to respond (NOTE: I'm referring to an email response!) You do have the option of calling the TN support team and receiving instant customer service from a friendly, patient TN support representative. One thing I love is that in the 4-5 short months I've been using TN, I've had to contact Support for a number of matters, as I am a new, first time practice owner. It's very comforting to be greeted by or responded to by the same set of people on staff to assist me. The consistent low turn over rate says a lot about the management of a company and the staff at TN genuinely make me feel as if they're getting to know me and my company/account personally. Some of the actual features that has made my job easier by switching to Therapy Notes is their multiple drop down menu features for Clinical Interventions, or the History drop down tap, which you can click on during a session with your Client to instantly review their status from their last session. Scheduling is a breeze, Billing is effortless and the Patient Portal is exceptional. The features are endless and I can't rave about it enough. Not to mention, they take ALL suggestions for improvement into consideration and actually respond to those requests with gratitude while providing you feedback on your request. IF YOU ARE LOOKING FOR A SIMPLE, YET THOROUGH AND COMPREHENSIVE SYSTEM DESIGNED SPECIFICALLY FOR THE MENTAL HEALTH PROFESSION, THEN THERAPY NOTES IS THE ONE TO CHOOSE. HANDS DOWN, IT HAS MADE MY JOB SIMPLER AND HAS FREED UP VALUABLE TIME IN MY LIFE THAT I CAN NOW ALLOCATE TO MY FAMILY OR OTHER AREAS OF INTEREST. STOP RESEARCHING NOW! I personally signed up for the 30 day free trial to 5 or 6 different systems simultaneously when trying to make my choice as to which company to use. THERAPY NOTES IS ALL YOU NEED. Enjoy!