TherapyNotes software


362 reviews(4.5/5)
362 reviews(4.5/5)

TherapyNotes is a cloud-based mental/behavioral health software system that includes electronic health records (EHR), a patient portal, patient scheduling and medical billing. The solution is suitable for practices of all sizes, including those with multiple locations or with providers who need access outside the office.

TherapyNotes provides access to several types of specialty note templates for various types of medical practices such as psychotherapy, psychiatry and behavioral health. Using TherapyNotes, medical professionals can create and customize treatment plans, progress notes, psychological evaluations, termination notes and more.

The solution also includes a billing module, which gives providers the ability to create statements and billing reports. The credit card processing module lets users enter/swipe cards directly into the system and save card information for future transactions. Users can create recurring appointments, set staff work schedules and send appointment reminders to the patients directly from the system.

TherapyNotes is an HIPAA-certified application and complies with PCI standards for data security. All data is stored in a fully encrypted SAS 70 Type II certified data centers.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , Web browser (OS agnostic) , Windows 2000 , Windows 8

362 Reviews of TherapyNotes

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  • Bunny from Medical & Health

    Number of employees: 1 employee

    September 2018

    Couldn't be more satisfied!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love TN because I can do all of my documentation and billing at the end of each visit. I don't need a clerical staff, billing service or an exchange service. I can be a one person business and spend my time on my work with patients. Also, the Technical Help staff if really knowledgeable re: billing, coding, documentation etc. and have been able to get me through even the most gnarly issues.

    Pros

    It is easy to use, keeps me on track and when my docs are reviewed by the insurance companies they have never made suggestions about how I could improve my documentation or that I am missing something important like timely tx plans, interventions etc.

    Cons

    Sometimes the spell check dictionary needs to be edited for people adding misspelled words.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • RANDY from Randy Clark LPC LLC

    Specialty: Mental & behavioral health

    Number of employees: 1 employee

    September 2018

    Saves time with documentation and billing - Easy to transition from paper-based

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I was fully on board within a few weeks.
    Works on any platform
    It is easier to document plus I get reminders to update documents and clients get notified of appointments
    Signing up for electronic records was simple and painless.
    TherapyNotes' technical support is excellent: quite responsive & patient.


    Cons

    You will need to be careful about how you submit claims as some insurers have multiple organizations and may not work with the primary payer ID.

    This review was submitted organically. No incentive was offered
    Review Source
  • Orlando from R3 Counseling Center

    Number of employees: 2-10 employees

    September 2018

    Great EHR!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I'm still in trial period but it's been great so far!

    Pros

    Has lower pricing for non-profits
    Lowest pricing I've seen per e-claim
    Patient portal allows online appointment setting
    Patient portal with e-signature of intake forms
    Very helpful support
    Company is easy to work with

    Cons

    No bulk import of patient progress notes or billing due to HIPPA restrictions

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Megan from Megan E. Harris, LCSW

    Number of employees: 1 employee

    September 2018

    OUTSTANDING

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have based my entire private practice on this software! It is the complete package so I don't really need anything else to practice which is amazing, especially for the low price.

    Pros

    Ease of use, support and education, completeness of package (documentation, scheduling, billing, etc.).

    Cons

    I really don't have any negative feedback.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Susan from Cornerstone Counseling, LLC

    Number of employees: 1 employee

    September 2018

    Simplifies Business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Their customer service is second to none. Questions are quickly and easily answered. Staff is extremely friendly and efficient.

    Pros

    Therapy Nores makes filing insurance claims a breeze. I also like that there is a wide choice of ways you can use it...for as many or as little ways as you like.

    Cons

    I have no complaints. Therapy Notes does a great job of self monitoring and improving.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Michelle from Agave Studio LLC

    Number of employees: 11-50 employees

    September 2018

    Couldn't Imagine Doing this Job without Therapy Notes

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love how easy to use the software is, in addition to the AMAZING customer service!!

    Cons

    There is nothing I don't like about Therapy Notes

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Heather from Healing Roots Behavioral Health Center, LLC

    Number of employees: 2-10 employees

    September 2018

    ALWAYS SUPERB!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A one stop shop....we can do notes and bill in one sweep. Therapy notes has amazing customer service and is super prompt.

    Pros

    I love how easy this program is to use.

    Cons

    That there is not a place under To-Do for us to add our own personal to-do's.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1 employee

    September 2018

    Practice Management Made Easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Using TherapyNotes.com allows me to confidently run my business, especially since I handle billing, scheduling, and documentation, in addition to providing the service. Thanks TherapyNotes!

    Pros

    I most appreciate the organization the software provides. From running revenue reports to scheduling patient appointments, it keeps my time on the computer minimal and efficient. Customer Support has also been helpful on a number of occasions when I've called in to ask questions or get directions on performing a specific task.

    Cons

    In the two plus years I've been using TherapyNotes, the system has shut down a total of two times (that I can remember). Even though it was inconvenient at the time, I was impressed with the communication from the company to its users and their efforts to get things back up and running. This is why I decided to continue using the software. Their response to system glitches (which are extremely rare) is prompt and always involves an email or message from their Facebook page.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Dr. Howard K. from Chicago IVF

    Number of employees: 11-50 employees

    September 2018

    Excellent Customer Service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software has allowed me to become much more independent no longer needing to outsource my billing to another party at a fraction of the cost!

    Cons

    Start up was challenging but with time and support the software becomes easy!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Michael from Michael Parker, LCSW

    Number of employees: 2-10 employees

    August 2018

    Love it!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    So easy to use. Has all the functions I need. I love that I can use it for my group practice with multiple clinicians.

    Cons

    I do wish there was some flexibility with the note format.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Andrea from Thriveworks

    Number of employees: 11-50 employees

    August 2018

    Therapy Notes for Administrative Use

    Ease-of-use
    Functionality
    Quality
    Support

    For me personally, and we have four offices filled with providers, Therapy Notes has enough options to fit the majority of our needs. I appreciate the quick support feedback. That's an important feature to me as a manager. I also appreciate their quick updates when there is an issue with the program, which is going to happen in any program one uses. It doesn't happen often, but when it does, they keep all of their users up-to-date in real time. I think Therapy Notes is a really good program and I would recommend it to anyone in this industry.

    Pros

    The software is pretty easy to use and set it up to what works best for your practice/office. I have trained many people on Therapy Notes since we started using it in February of 2016. The software is intuitive and learning the ins and outs is not too time consuming. I like it much, and I mean MUCH, better than our previous software program.

    Cons

    There are a few items that we would like to see such as being able to set up a client with more than one provider, and have the software bill insurance for one provider, but allow another provider to be self-pay with no insurance. The other really big item would be to add a comments section on the actual billing page. While we can make comments on the billing settings page, it would make sense to also allow comments on the billing page, where our providers are more likely to look. There are a few tweaks here and there that I'd love to push for, but all in all it's a great program.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Chris from Christopher J. Maier, MA, LMHC

    Number of employees: 1 employee

    August 2018

    My practice is so much easier now.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love the way that billing and charting are integrated; once my notes are done, I am only a few clicks away from my billing being done. What a relief. I also like that some of the tasks that used to be onerous, e.g. submitting records for disability reviews, printing out billing history, etc... are now just a matter of minutes to perform. This is a great value for the price.

    Cons

    I really don't have any things that I do not like about the software. Honestly, this is the least stressful or frustrating part of my practice, and it mitigates so many other stresses.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Cara from Crocus Counseling, PLLC

    Number of employees: 1 employee

    August 2018

    Worth every penny

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Starting out on my own in private practice, I thought I couldn't afford to go with the best. I'm so glad I did anyway. Everything just WORKS. I feel that my notes are solid and show medical necessity, and I love the option to store sensitive information in a process note if need be. The automatic to-do list is also super helpful. Every experience with customer service has been lovely, people sound happy to be doing their job and happy to help you. Thank you thank you thank you!

    Pros

    Functionality, ease of use, and customer service.

    Cons

    Price - wish there were an option to pay by the client, would be super helpful to allow new practitioners to benefit from the software.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Michelle from Palo Santo Psychotherapy & Wellness Center

    Number of employees: 11-50 employees

    August 2018

    Therapy Notes does it all.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Therapy Notes practically does the therapy for me. Support is great too. :)

    Pros

    Ease of use. This software is easy to use, covers all the bases in terms of therapeutic documentation.

    Cons

    There is nothing I don't like. Once there was a server problem and that's it!!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Amanda from Recourage Counseling

    Number of employees: 2-10 employees

    August 2018

    TherapyNotes - Simple, Efficient, Support Staff is ALWAYS FAST and AVAILABLE!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Amazing! I was nervous the very first time I logged in to learn all the aspects of office billing, scheduling, patient registration etc but TherapyNotes was so easy to navigate and the support staff so accessible that I have been impressed from day one!

    Pros

    It is very easy to navigate. The layout is easy to see, to read, and to find what I am looking for. The SAME software takes payments, records notes, houses documents, schedules appointments, bills insurance, bills patients, and sends appointment reminders.

    Cons

    There are no issues I have found. When I am confused or can not find what I am looking for, the support staff responds immediately, are very clear and helpful and have ALWAYS been kind and patient!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kelly from Kelly Hamilton, LMHC

    Number of employees: 1 employee

    August 2018

    The best

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Makes paperwork and billing a dream! Easy to use!

    Cons

    Wish it had a separate To Do List that I could add my own notes to...that would make this program perfect for me!!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Amy from Amy Titzer Professional Counseling, LLC

    Number of employees: 1 employee

    August 2018

    Easy and Intuitive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The staff at Therapy Notes could not be more helpful. They are all so friendly and easy to talk to. Everyone must be well trained in skill and in service. What a pleasure it is to have them on my side.

    Pros

    Every aspect of this software makes sense and is easy to use. I am not technical or computer savvy by any means, and with this software, along with the amazing tech support that comes with it, I can move forward and focus on the people I serve, and not my computer screen.

    Cons

    It will be nice to have auto save on the notes, not in place yet.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Linda from Linda Morrison LCSW

    Number of employees: 1 employee

    August 2018

    I Couldn't Do This Business of Mine Without Therapy Notes!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is simple to understand. Easy note writing, billing, scheduing and reminders to clients. Everything I need is right in one place. What I like the best is that it always works. If I have a question the support people are AMAZING and helpful and quick to respond with clear correct information on how to solve my issue. I feel very well supported. I have no patience for technical issues and with Therapy Notes I know I will be able to get any answers I need. The best part is that it is rare that I even have a question because the system works so well.

    Cons

    I honestly can't think of anything I don't like about Therapy Notes.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Marian from Orion Counseling LLC

    Number of employees: 1 employee

    August 2018

    Love Therapy Notes!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've used several different systems and this is the best! Everything about it is great, and it's such a relief to have this part of my private practice be easy to navigate. Thank you!

    Pros

    It's intuitive to use and the customer service is amazing--always available and prompt.

    Cons

    I would like to be able to program when appointment reminders are sent out.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Donna from Delich Counseling Services, LLC

    Number of employees: 1 employee

    August 2018

    Excellent Company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Excellent company I have been with Therapy Notes for over three years and have never had a bad experience with the product or the service. They go above and beyond to make sure you as a provider or user have the help and support you need. They are constantly making improvements in the software and they make taking care of the paperwork end of business so easy. I have had pleasant and great experiences every time I call their support team with questions. No question is left unanswered nor are they too trivial. They try to make the product as user friendly as possible and are there to guide you through it all. I love that my notes are professional and easily read, all information that needs to be in them are there, I once got audited on a couple of clients by Medicaid and it was so easy to pull up what I needed and get it sent in. Passed with flying colors because all that I needed was in the note format. My clients all get a reminder text or call and they love it. I appreciate all the hard work they do on their end to make this a top of the line product for those of us on the front lines with clients. Billing is easy and user friendly. i would and have recommended this company to anyone looking for a good safe and professional product to help you in keeping documentation and billing orderly and consistent with expectations of our fields of practice. Thank you Therapy Notes!

    Pros

    I like everything about it. It is user friendly, if you need help the support team is exceptional. Notes are professional and clear, easy to read, treatment plans are wonderfully easy and all you need for notes are available for documentation. Their billing is easy and support is a phone call or email away. I have used the product for 3 years plus and have never had a bad experience with the company. It keeps confidentiality, and ease of keeping client information in a safe place.

    Cons

    There isn't anything I don't like about this software.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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