TherapyNotes Software


 

TherapyNotes is a web-based mental/behavioral health software system that includes an electronic health record (EHR), client/patient portal, patient scheduling and billing. The solution is suitable for practices of all sizes, including those with multiple locations or with providers who need access outside the office.

TherapyNotes provides access to several types of specialty note templates for various type of medical practices such as psychotherapy, psychiatry and behavioral health. Using TherapyNotes, medical professionals can create and customize treatment plans, progress notes, psychological evaluations and termination notes, and more.

The solution also includes a billing module, which gives providers the ability to create statements and billing reports. The credit card processing module lets users enter/swipe cards directly into the system and save card information for future transactions. Users can create recurring appointments, set staff work schedules and send appointment reminders to the patients directly from the system.

TherapyNotes is an HIPAA-certified application and complies with PCI-standards for data security. Entire data is stored in a fully encrypted SAS 70 Type II certified data centers.

 

TherapyNotes - Welcome page
 
  • TherapyNotes - Welcome page
    Welcome page
  • TherapyNotes - Client portal
    Client portal
  • TherapyNotes - Scheduling calendar
    Scheduling calendar
  • TherapyNotes - Intake note
    Intake note
  • TherapyNotes - Treatment plan
    Treatment plan
  • TherapyNotes - Progress notes
    Progress notes
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

319 Reviews of TherapyNotes

 

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Software Advice Reviews (80)
More Reviews (239)

Showing 1-20 of 80

Maris from Solutions
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Easy To Use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The best part about this software is that it is easy to use. It is also very accessible and can be used from almost any platform.

Cons

Templates may be too simple for what your needs are, depending on the requirements. However, forms are easy to tab through and system saves information temporarily once you've been logged out.

Review Source
 
 

Michael from Thriveworks
Specialty: Mental & behavioral health
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Created by Therapists for Therapist

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Use TherapyNotes if you're in behavioral mental health. This system is great!

Pros

This system was designed for mental health providers. It's an incredible EHR. The clinical notes are easy to use. The system is predictive. The calendar and billing features are what set it apart from other EHRs.

Cons

I'd like to see TherapyNotes develop more reporting features. I'd also like to see them add e-prescribing. It's a robust system otherwise.

Review Source
 
 

Sylvia from Sylvia Schyberg, LCSW
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

I love Therapy Notes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love how easy to use it is - I don‘t take time to find things, it‘s very intuitive. Customer service answers right away, not that I have needed them much. It keeps me organized.

Cons

There are a couple of features I would like, ie waitlist, better way of recording income... I would like to customize my reminders

Review Source
 
 

Loretta from Loretta George
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

So easy to use once all patients’ information is put in. After much time looking for software that works for me (Private Practice), Therapy Notes was my choice. Pricing is reasonable and customer service earns 5 stars from me!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use; customer support; they send in the claims! Price is low relative to other similar products.

Cons

I don’t like having to put in the treatment plans before I can bill for that patient . Makes sense for new patients, but not for patients I’ve been treating for a while. There are certain insurance companies that won’t allow processing claims through Therapy Notes.

Review Source
 
 

Peter from Accessible Hope
Specialty: Applied Behavior Analysis/Autism
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Insurance integration is abysmal

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software is more attractive-looking than others of its type. The workflow seems well-designed, and because it is web-based it can grow with technology.

Cons

The insurance enrollment process is absolutely abysmal. The documents that are intended to serve as guides for enrolling with various payers are full of varied fonts, colors, outdated information, links, phone numbers, contradictions, and an intense amount of cognitive demand overall.

Review Source
 
 

Sharene from Sharene Garaman, Psy.D.
Specialty: Psychology/therapy
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Excellent for sole practitioner, but there are some issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, it is well worth the money, I am able to run my part time practice on my own with this software.

Pros

-See all active clients at a glance, and I can customize what to show (last appt, next appt., etc)
-Love the monthly calendar at a glance
-Paperwork reminders are annoying, but keep me honest
-Very easy to use on mobile device, (iphone) which is a big deal when I'm traveling.

Cons

-System can be incredibly slow at times or completely dysfunctional. It happened a few days ago, and when I called customer service, I was told they were updating the system. There was no notice to practitioners of this update, which is ridiculous and unprofessional, which I told them.
-Quality of customer service depends upon who you talk to at the time. Some of them are knowledgeable, others seem like new hires and they know nothing. Better training is needed there for certain.
-I don't like it that I cannot fill in the CMS 1500 form within their software, sometimes it appears at the bottom of the intake note, sometimes not. Very inconsistent.

Review Source
 
 

Karen from Windsong Counseling, LLC
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

TherapyNotes is a great management tool for beginning a practice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The function allowing referring parties and potential new clients to view and schedule my calendar is really slick. This is what drew me to this software in the first place.

Pros

I very much appreciate the intuitiveness and ease of use with TherapyNotes. From scheduling to reminders, Therapy Notes helps with the organization of my practice in so many ways. I would highly recommend this software management system, particularly for therapists just starting a practice. It definitely made getting my practice off the ground much easier.

Cons

There really has not been much that I can complain about with TherapyNotes, except for billing. I am finding that the client billing section is not as intuitive as the other parts of this software, and that can be a little frustrating.

Review Source
 
 

Kevin from Interaction Dynamics
Specialty: Psychology/therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Really mainstreams a smaller therapy practice. Easy to use, easy to bill, fairly easy for most things.

Cons

You have to write a treatment plan for every client which is time consuming and not always in line with all treatment modalities. Their software reliability is not 100%.

Review Source
 
 

Linda from LKE COUNSELING AND CONSULTING SERVICES LLC
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Excellent product for a small practice!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service representatives are helpful and always follow up with an email explaining what was covered in the technical support call.

Pros

User friendly. They continue to improve their software with new features.
Once l became familiar with the electronic billing features, it was very easy and fast.

Cons

Actually there are no features that I dislike other than the calendar can be difficult to figure out how to use at times.

Review Source
 
 

Christopher from Comprehensive Recovery Services, Inc.
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Good product if/when it works...

Ease-of-use

Functionality

Product Quality

Customer Support

Due to the frequency in which this program has problems and I can not get my data or enter my notes, it has become a greater burden to my practice than a benefit when they take days or even weeks to fix problems.

Pros

Great system when operational. The system is all inclusive and allows for notes, billing, and scheduling in all one centralized confidential location.

Cons

In the past year the system was hacked and shut down for several days while they had to repair, rebuild, and relaunch the entire program. VERY frequently the system is ridiculously slow, making it impossible to make notes in between appointments because it will not pull up client names and file or even the schedule. When you are relying on the program to run you practice, it cripples your day or week when it doesn't run properly. I understand that a system like this is going to have to be maintained and occasional glitches, however, the frequency to which this is happening over the past year is getting worse and interfering with my practice operations!

Review Source
 
 

Emma from Journey to Wellness Counseling
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Easy to use software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Watch out for hidden fees and they add up pretty quickly

Pros

Easy to enter notes
I like the view of the system
Easy to read calendar and it syncs vey easily
Easy to use on. Mobile device

Cons

You pay for each appointment reminder phone call or text
Can’t change color of calendar events or appointments
You pay for each practitioner

Review Source
 
 

Dawn from Mind & Body Counseling & Coaching PLLC
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

TherapyNotes makes running my business easy and stress free!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall very happy.

Pros

Ease of use and the customer service is always helpful when I don't know what I am doing! It has everything I need: scheduling, billing, note taking.

Cons

invoices for clients are not always easy to read, not greatly detailed. Better breakdown on an invoice would be helpful.

Review Source
 
 

Pamela from Self employed
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Brand new to EMR but I really like TherapyNotes!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good follow through and support through my start up. Very pleased so far. Billing component looks simple and clear.

Pros

Intuitive, easy to use, excellent customer service, very accommodating. They have made sure to think of everything to keep information safe.

Cons

None that I have experienced yet, except for not being able to access the Intake template. When I was told I needed to bill as an Intake I was able to find the information and that was a relief

Review Source
 
 

Jennifer from Healing Tree Counseling LLC
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love this Program. This is the third one I have tried since opening my business and it is the best. The customer service is amazing and everyone is patient and helpful. Great program. Many features to use and great selections of articles to assist.

Cons

No automatic reminder for treatment plan reviews. No separate psychotherapy note section for private notes.

Review Source
 
 

Brandy from Bethlehem Counseling Associates
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

NEEDS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It should change its color or show a way when clients check in, so doctors/clinicians can know when there clients are here.
-Have an easier way for showing what payments(date of payment, how it was disbursed) went to clients who have past balances. Hard to calculate when you have a client face to face asking you questions in regards to that. The print out for the receipts for the clients is very confusing for them as well because its not showing where there payment was applied too.
-We have over 30 Clinicians, they obviously cant fit on one screen with there appointments, but they are taken completely off the page that you have to go into each one individually, maybe have a scroll bar at the bottom to just move for easier access to viewing there schedule for the day and checking in and out there clients.

Pros

Easy program to understand
That we can search by phone number
Reminder set up is very convenient, reminder on over all account and reminder by just that appointment. Great!

Cons

It should change its color or show a way when clients check in, so doctors/clinicians can know when there clients are here.
-Have an easier way for showing what payments(date of payment, how it was disbursed) went to clients who have past balances. Hard to calculate when you have a client face to face asking you questions in regards to that. The print out for the receipts for the clients is very confusing for them as well because its not showing where there payment was applied too.
-We have over 30 Clinicians, they obviously cant fit on one screen with there appointments, but they are taken completely off the page that you have to go into each one individually, maybe have a scroll bar at the bottom to just move for easier access to viewing there schedule for the day and checking in and out there clients.

Review Source
 
 

Amber from Southern Bridge Inc.
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Easy to use but not enough features!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to use but a little too easy and simple.

Pros

I love the way the scheduling system is set up! It is so easy to use. The appointment reminders are amazing!

Cons

The features are so limited and lacking the ability to run important reports that are needed to run a small business. The system has gone down for days a few times and we couldn't access anything not even the schedule and we were put in a HUGE bind because of this.

Review Source
 
 

Sandra from North Star Counseling of Jackson
Specialty: Psychology/therapy
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Decent therapy software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I looked at a lot of therapy software programs for my private practice. I chose this one because, despite the cons, it is a good product, easy to use, and a good value for the money. I like having an EHR. It makes life much easier. TherapyNotes is a good product.

Pros

Easy billing and a ton of payor sources
Very easy to use
Good scheduling
Professional looking reports
You can choose credit card processing if desired for a small fee
Mostly I like the to-do reminders. I don't forget to do notes.
Great reports.


Cons

No options for customizing notes although you can download whatever you want. There is a lot of free text typing. Would be nice to have more pick lists.
Would be nice if the patient portal did more than just offer clients scheduling. For example, it would be nice to have an option for clients to securely email or make requests through patient portal.

Review Source
 
 

Mandi from Pathways Psychology Services
Specialty: Psychology/therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Great EHR system to transition into

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Love the to-do list tab

Pros

Functionality to meet needs of practice, ease of use, easy to learn and navigate, great use of links to get to information quickly

Cons

Can be more time consuming at first with current clients; much easier when used with new clients, if an error is made for date of service it cannot be changed

Review Source
 
 

Shil from Troy Psychotherapy
Specialty: Psychology/therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Highly intuitive therapist focused interface

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Extremely well thought out user interface that has been clearly made with therapists in mind--particularly for individual and group therapy practices. It seamlessly interfaces scheduling, calendar, client profile, billing, and notes in a way that is effortlessless to learn--highly intuitive. It's also the type of software that scales for expansion of your client base and even expansion of clinicians who may be working for you and with you. Even after spending multiple years using another EHR, I felt at home transitioning to TherapyNotes within a matter of days

Cons

There are few general dislikes. This is a well thought through product. Some suggestions: having a drag and drop feature to move a rescheduled appointment from one day/time slot to another.

Review Source
 
 

Al from Allen Levy PhD LCSW PC
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

TherapyNotes.com

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Therapy Notes, after I have tried many other versions of therapist practice billing softwares is hands down the number one software billing program in my book. As a PhD psychotherapist in private practice since 1977 in Manhattan and Westport CT and supervisor of private practice clinicians since 1984, I highly recommend Therapy Notes for all your Private Practice Psychotherapist needs!

Pros

Excellent software for billing and staying HIPPAA compliant while doing so. It guarantees that before you bill, all your necessary notes and compliances are in complete order.This software is a must for the Professional Therapist who has a new or established practice, especially if you have been in provate practice for many years already

Cons

It takes a few minutes to fill out the necessary HIPPAA compliant notes before you can bill. This can be burdensome when you are seeing more than 25 patients a week. However, it only takes 5 minutes or less to fill out each standard session note. The initial intake note and treatment plan for a new person you are seeing can take as much as 15 minutes to fill out once you are acquainted with it.

Review Source
 
 
 
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Showing 1-20 of 239

Sam from Sam Jolman, MA LPC, Counseling

May 2018

May 2018

Good product, distracting interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Quality
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Robust functionality would be a help to any private practice.

Pros

No doubt about it, therapynotes.com is a great product. It has a full set of all the features any therapist would need. I have good friends who love it.

Cons

Ultimately I decided to go with a different company that had a better user interface. Therapynotes was just distracting and cumbersome to use for me. Aesthetic matters a lot to software for me.

Review Source: Capterra
 

Alanna from Alanna M Lipinski PhD

May 2018

May 2018

TherapyNotes, LLC has been extremely helpful in transitioning into private practice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
Value
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Pros

Their support team is quick to answer the phone and will help problem solve any situation that comes up. The interface is easy to use and the program is reasonably priced.

Cons

Some payers (i.e., health insurance carriers) are not credentialed with TherapyNotes (probably not by the fault of TherapyNotes)

Review Source: Capterra

  Response: TherapyNotes, Pliner Solutions, Inc.

Date: May 2018

May 2018

 

Thanks for the great 5-star review! We support just about every payer, because we work with the largest clearinghouse, and can automatically send paper claims to payers that we don't work with. We will reach out to you directly to see which payers you couldn't find. Thanks again for the great review! :)

 

Cara from LMHC

April 2018

April 2018

Easy product to use, customer service is fantastic, love it.

Ease-of-use

Functionality

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Value for Money

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Pros

I like that I can call someone when I have a question and its answered quickly. The software is easy to figure out, gives you prompts, calendar is great. Simple to use, easy to enter info. Overall, its a fantastic program, and I have NO PAPER in my practice anymore.

Cons

Cost is a little higher than others, but others don't have the CS support, since Im not tech savy, I need this support.

Review Source: Capterra
 


April 2018

April 2018

The best software for note keeping

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

It is very easy to schedule and keep track of clients. The software is intuitive and has all the necessary pieces to maintain an active and accurate treatment log. It is my favorite therapy note platform to date.

Cons

Sometimes the site will auto-populate a "to do list" that I actually do not full need to do. For example, I will receive notifications to complete certain parts of a treatment plan that I may not find necessary, so it clogs up my notification list.

Review Source: Capterra
 

Gelsie from Wyndhurst Counseling Center
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

My general experience with Therapynotes has been good. The program is versatile, efficient and very

Ease-of-use

Functionality

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Customer Support

Value for Money

Ease-of-use
Usability
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Support

This is a very good software that deals with most all of my company's needs in a user-friendly format with very good customer service.

Pros

My pros for Therapynotes are: user-friendly for staff and clinicians; different degrees of accessibility for users as set up by the administrator; most of the office's working can be assess in Therapynotes (such as patient reminders, different levels of accounting, and patient files); good availability to the company for support which has been friendly, knowledgeable, and prompt; easy insurance billing, quick and efficient remit processing, easy entry and manageability of insurance companies, CPT codes, and other billing codes; patient progress notes are in a usable and a nicely tailored format for mental health usage, and diagnoses are generated when you begin to type it in versus having to know the ICD 10 codes.

Cons

My cons are: would like a better querying system or means of searching patient information quickly and easily, sometimes the system runs slowly or seemingly gets bogged down for several hours.

Review Source: Capterra
 

Starlene from Wyndhurst Counseling Center

April 2018

April 2018

User friendly plenty of options for our office setting. Great customer service they are very helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Pros

The system is easy to learn. They have great options such as the automatic reminder system this helps cut down on individual calling. The new patient portal option seems to be helpful.

Cons

The system does not have a option to print multiples schedules at one time. We have 15 therapist and we have to print their schedules individually. Therapist do not have the option to see their billing totals to keep track. When using the portal you still have to call, schedule, and send paperwork.

Review Source: Capterra

  Response: TherapyNotes, Pliner Solutions, Inc.

Date: April 2018

April 2018

 

Thanks for the 9/10 review, Starlene! Perhaps you can avoid printing schedules at all by using the calendar sync feature so that clinicians can see their schedules on their smart phones? There is a setting to give therapists limited billing access so they can see their billing totals. We are working on more portal improvements, as you know, so a lot more is coming! Please call or email support if you want to follow up on any of these items. Thanks again!

 

Courtney from Wyndhurst Counseling Center

April 2018

April 2018

I enjoy using TherapyNotes. It was easy for me to pick up how to use it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

I like how easily understood it is. Another thing that I enjoy about the software are the appointment reminders that are sent to the clients. I like being able to see if a reminder was sent and received.

Cons

Almost everyday around 3-4 pm TherapyNotes either slow down excessively or stop working all together. There has also been mulitple times in the past year where the servers have been down.

Review Source: Capterra
 

Doug from Doug Girard, Psy.D.
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Disappointed after 3 years with the platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Good documentation management. Well-designed for use with families and minors. Billing features met my needs as a practitioner not accepting insurance.

Cons

Infrastructure problems abound with TN. There was a multi-day service outage in the summer of 2017, with little communication from the company to customers during the outage and no compensation for the downtime. In December 2017/January 2018, I finally lost my patience with the platform when the company decided to implement a major change in the database mid-week and the database upgrade destabilized the platform resulting in more downtime. Regarding the software... Your notes will be top-quality notes, but they will take you forever to write because the workflow is overly rigid. There is no way to customize what questions are asked in intake notes, progress notes, termination notes, etc. Text fields are too small, and only unformatted text is permitted. File attachments cannot be added to notes. There is currently no way to use the patient portal to have clients fill out forms, pay bills, send/receive documents, and perform secure messaging. No mobile app. No two-way sync with calendars means constantly having to check two calendars. 10 MB limit on file uploads. I was on the platform for almost 3 years and saw only very minimal feature enhancements/additions. And get ready for a very poor user experience when you decide to leave the platform; plan to basically download thousands of resources manually with no help from the dev team. When I sent feedback to the dev team on my way out, they defended their poor design choices and offered kludgy workarounds rather than listen.

Review Source: Capterra
 

Melissa from Dr. Lowell Adams PhD and Associaates

March 2018

March 2018

great product but a few things would make it better - like ability to color appt blocks

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

the product is very easy to learn. The billing software is user friendly. The page view is great. wish there was a few more functions. summary page is good.

Cons

Wish I could change the scheduled blocks to different colors. they keep saying they are working on it, but hasn't happened so far. It seems that would be a easy addition to create.

Review Source: Capterra
 


February 2018

February 2018

Great for scheduling , taking notes and billing. Fairly easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Scheduling, notes, billing all in the same place. Can sync the calendar to my phone so I can see my schedule on my phone as well.

Cons

Billing can be confusing with insurance claims or unassigned credit. It is very easy to do something wrong.

Review Source: Capterra
 

Sybil from The Journey Center for Healing Arts, PLLC

February 2018

February 2018

best customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Pros

I love the customer support - they really understand both the technical side of running an EHR and the clinical side of running a practice. They are always interested in knowing how to improve their software and in helping us be efficient clinicians.

Cons

They had a couple of days of slower service but were able to keep all of their users informed of the slow-down and updated when the fix was implemented.

Review Source: Capterra
 

Anthony from Anthony Zamudio, Ph.D.

February 2018

February 2018

Time saving

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
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Pros

Easy to use the very first time; doesn't require a lot of software knowledge
I really love the program because their technical support is very helpful especially with helping me figure out billing procedures. One service representative gave me additional advice on what to include with mailing billing to major insurance company to get reimbursed (he went beyond what other software companies have provided me in the past)

Cons

Need to include Objectives in progress notes; sometime don't want to include but maybe they'd help if i were audited. If TherapyNotes would provided additional references on building and creating Objectives, I'd be willing to pay additional fees.

Review Source: Capterra
 

Diana from Diana M. Higgins, PhD

February 2018

February 2018

Completely unreliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Value
Support

none because it does not consistently work and the customer service is HORRENDOUS.

Pros

It has a lot of good features and the software is pretty straightforward--when it works. Appointment reminders and ease of scheduling are good features.

Cons

This software is CONSTANTLY experiencing problems, from a recent data breach, to weekly updates and migrations that crash the system, and a current "web server is down" (fairly frequent issue). If you are in a busy practice, this will cost you a lot of time and money (and data security).

Review Source: Capterra

  Response: TherapyNotes, Pliner Solutions, Inc.

Date: February 2018

February 2018

 

Yes, we have had some stability issues that we are working out, and yes, there was a virus that caused an outage last year, but there was absolutely not a "data breach". We are sorry you are experiencing these difficulties. We are working hard to improve your experience.

 

Ashley from Psychotherapy
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Takes some getting used to

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use, streamline service

Pros

I tested out 3 others EMR companies, and initially went with another one, but changed to Therapynotes b/c I liked the layout better, they have an act phone number you can call for support not just online-based, and NASW offers a member discount for using them.

Review Source: Capterra
 

Selena from Empower Me Clinical Practice
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Easy to use. Behind in technology. Does not deliver on product enhancements.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use.

Pros

Friendly customer service. Easy to use and easy on the eyes. Never an issue with access. Great system for interns.

Cons

Unable to put forms on patient portal as promised (almost a year ago). Slow with feature updates/enhancements. Limitation on what users can customize to fit needs (service type, appt duration vs reserved time slot, use of word patient vs client on portal layout, no field to ask for insurance info on portal, pt access to forms via portal, advance ICD search option to allow flexibility with search)

Review Source: Capterra

  Response: TherapyNotes, Pliner Solutions, Inc.

Date: February 2018

February 2018

 

We have been working on the patient paperwork project for months. Development projects take a lot of time. But we have portal features that are now in testing and will be coming out in a few weeks.

 

Heather from Smooth Syllables
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

TherapyNotes has everything in one place (billing, SOAP/therapy progress notes, calendar)!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Efficient client info, billing, and scheduling.

Pros

I like how therapy notes is an "all-in-one" software for your practice. You can schedule clients, send appointment reminders, enter insurance info, type notes, print super bills, etc. It's easy to use and helps you be more efficient.

Cons

I think it's a great tool for a small business, but a little pricey. I think it should be based on the number of clients you have or need to use it for to make it more affordable for smaller practices.

Review Source: Capterra
 

Keith from Asun

January 2018

January 2018

Love to use for all of my notes and information

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You get all your notes in one place. Let's be honest you need to submit your notes ASAP. Why not have it one handy place?

Cons

Could have a bit more open features in the free section! Many of the pieces needed are paid! All well still good

Review Source: Capterra
 

Linda from Linda Lay Counseling
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

I did many trial subscriptions before deciding that TherapyNotes was the best for me and my practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fluid ease of use that is quick and complete for my business

Pros

all-in-one scheduling, notes and insurance submission or billing. I can quickly complete the note and then submit to the insurance company with one click before my next client arrives. My clients can access their schedule to check appointments or make changes through the client portal. I can also set up appointment reminders for those clients who want and need that feature.

Cons

waiting for update where clients can fill in forms online through the client portal. Once it is available my practice can become fully paperless without having to scan and shred.

Review Source: Capterra
 

Gary from Gary Barker Counseling

January 2018

January 2018

Good layout, nice visual, adequate features, terrible servers and credit card processing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The layout and visual element is easy on the eyes and very organized. It is very easy to use. Customer service is very quick to respond to questions, and is very helpful in most cases.

Cons

The server has been down several times in the past 2 years, once for almost a week. Huge deal. The credit card processing is awful. They use a third-party company who charges WAY more than the TherapyNotes quote. I did get a small refund, but customer service basically defended the company and made excuses. There are cheaper alternative to TherapyNotes.

Review Source: Capterra
 

Brian from New Springs Counseling Service LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

It is easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is easy to use

Pros

That it fits mental health practices well it is easy to use and has all the aspects I need. I can not think of any more positives I would like in a program.

Cons

Cant think of anything unless maybe it was free or did the billing for me. Well, the printing of the 1500 forms is a bit off and I have not been able to use.

Review Source: Capterra

  Response: TherapyNotes, Pliner Solutions, Inc.

Date: January 2018

January 2018

 

Thanks for the great review! Please call support for assistance with the CMS1500 forms. You can adjust the alignment in the settings. Even better, we can help you switch to electronic claims so you don't need to print any more CMS1500 forms!

 
 
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