TherapyNotes Software

Pros

TherapyNotes is a great program for small providers who are needing to move to EHR/EMD. The interface is easy to follow, and the support team is easy to work with and great in resolving issues. I have recommended this platform to numerous peers and colleagues in the Mental Health Counseling or Psychotherapy fields.

Cons

Things I wish it had, like some of the larger software programs are:
1. Dashboard view for Supervisors and Administrators to notify them of any documentation that may be nearing required time frames for submission, and of any upcoming treatment plans, etc.
2. The ability to modify documentation templates to meet the specific need of the provider.
3. The ability to have billing modifiers automatically generate with a service claim, as currently you have to enter these prior to billing for each claim being submitted. In my small Outpatient practice, all users have a "HO" modifier that has to be added to every service claim. It would be nice if the TherapyNotes program implemented a process that would generate that code based on the professional providing the service.

These three items are personal "wants", but considering the cost and ease of use, they are minor compared to the great product that is being delivered by TherapyNotes.

Pros

Excellent EMR. I would highly recommend TherapyNotes to anyone in private practice. It has made my transition from community mental health to private practice a breeze with easy billing, concise documentation tools, and fantastic customer service. A+!

Cons

There is nothing not to like about this software. It is fantastic in every respect. The times I have had a hiccup, the customer service team has been knowledgeable and efficient in getting me back on my way.

Pros

Everything. There's nothing not to like! From the ease of use to the intrinsic expansiveness of the product itself, Therapy Notes is wonderful! Such a great, all-in-one platform.

Cons

Not applicable. This software has few flaws, if any. If I were forced to give at least one issue, I'd say that it would be beneficial if the billing could link to an external company, such as Square. But that's such a minimal issue, it's not even a problem.

Pros

Easy to use, quick, supportive and patient customer response, makes it easy to bill, perfect for mental health therapist in private or group setting. I can now spend more time with clients rather than sorting out billing software. After trying a few different billing softwares with little support, I have found success with TherapyNotes, LLC!.

Cons

none I have not found anything I dislike about TN. So far I love it. It even gives you a month to try the product before committing.

Robust functionality would be a help to any private practice.

Pros

No doubt about it, therapynotes.com is a great product. It has a full set of all the features any therapist would need. I have good friends who love it.

Cons

Ultimately I decided to go with a different company that had a better user interface. Therapynotes was just distracting and cumbersome to use for me. Aesthetic matters a lot to software for me.

Pros

Their support team is quick to answer the phone and will help problem solve any situation that comes up. The interface is easy to use and the program is reasonably priced.

Cons

Some payers (i.e., health insurance carriers) are not credentialed with TherapyNotes (probably not by the fault of TherapyNotes)

Pros

I like that I can call someone when I have a question and its answered quickly. The software is easy to figure out, gives you prompts, calendar is great. Simple to use, easy to enter info. Overall, its a fantastic program, and I have NO PAPER in my practice anymore.

Cons

Cost is a little higher than others, but others don't have the CS support, since Im not tech savy, I need this support.

Pros

It is very easy to schedule and keep track of clients. The software is intuitive and has all the necessary pieces to maintain an active and accurate treatment log. It is my favorite therapy note platform to date.

Cons

Sometimes the site will auto-populate a "to do list" that I actually do not full need to do. For example, I will receive notifications to complete certain parts of a treatment plan that I may not find necessary, so it clogs up my notification list.

This is a very good software that deals with most all of my company's needs in a user-friendly format with very good customer service.

Pros

My pros for Therapynotes are: user-friendly for staff and clinicians; different degrees of accessibility for users as set up by the administrator; most of the office's working can be assess in Therapynotes (such as patient reminders, different levels of accounting, and patient files); good availability to the company for support which has been friendly, knowledgeable, and prompt; easy insurance billing, quick and efficient remit processing, easy entry and manageability of insurance companies, CPT codes, and other billing codes; patient progress notes are in a usable and a nicely tailored format for mental health usage, and diagnoses are generated when you begin to type it in versus having to know the ICD 10 codes.

Cons

My cons are: would like a better querying system or means of searching patient information quickly and easily, sometimes the system runs slowly or seemingly gets bogged down for several hours.

Pros

The system is easy to learn. They have great options such as the automatic reminder system this helps cut down on individual calling. The new patient portal option seems to be helpful.

Cons

The system does not have a option to print multiples schedules at one time. We have 15 therapist and we have to print their schedules individually. Therapist do not have the option to see their billing totals to keep track. When using the portal you still have to call, schedule, and send paperwork.

Pros

I like how easily understood it is. Another thing that I enjoy about the software are the appointment reminders that are sent to the clients. I like being able to see if a reminder was sent and received.

Cons

Almost everyday around 3-4 pm TherapyNotes either slow down excessively or stop working all together. There has also been mulitple times in the past year where the servers have been down.

Pros

Good documentation management. Well-designed for use with families and minors. Billing features met my needs as a practitioner not accepting insurance.

Cons

Infrastructure problems abound with TN. There was a multi-day service outage in the summer of 2017, with little communication from the company to customers during the outage and no compensation for the downtime. In December 2017/January 2018, I finally lost my patience with the platform when the company decided to implement a major change in the database mid-week and the database upgrade destabilized the platform resulting in more downtime. Regarding the software... Your notes will be top-quality notes, but they will take you forever to write because the workflow is overly rigid. There is no way to customize what questions are asked in intake notes, progress notes, termination notes, etc. Text fields are too small, and only unformatted text is permitted. File attachments cannot be added to notes. There is currently no way to use the patient portal to have clients fill out forms, pay bills, send/receive documents, and perform secure messaging. No mobile app. No two-way sync with calendars means constantly having to check two calendars. 10 MB limit on file uploads. I was on the platform for almost 3 years and saw only very minimal feature enhancements/additions. And get ready for a very poor user experience when you decide to leave the platform; plan to basically download thousands of resources manually with no help from the dev team. When I sent feedback to the dev team on my way out, they defended their poor design choices and offered kludgy workarounds rather than listen.

Pros

the product is very easy to learn. The billing software is user friendly. The page view is great. wish there was a few more functions. summary page is good.

Cons

Wish I could change the scheduled blocks to different colors. they keep saying they are working on it, but hasn't happened so far. It seems that would be a easy addition to create.

Pros

Scheduling, notes, billing all in the same place. Can sync the calendar to my phone so I can see my schedule on my phone as well.

Cons

Billing can be confusing with insurance claims or unassigned credit. It is very easy to do something wrong.

Pros

I love the customer support - they really understand both the technical side of running an EHR and the clinical side of running a practice. They are always interested in knowing how to improve their software and in helping us be efficient clinicians.

Cons

They had a couple of days of slower service but were able to keep all of their users informed of the slow-down and updated when the fix was implemented.

Pros

Easy to use the very first time; doesn't require a lot of software knowledge
I really love the program because their technical support is very helpful especially with helping me figure out billing procedures. One service representative gave me additional advice on what to include with mailing billing to major insurance company to get reimbursed (he went beyond what other software companies have provided me in the past)

Cons

Need to include Objectives in progress notes; sometime don't want to include but maybe they'd help if i were audited. If TherapyNotes would provided additional references on building and creating Objectives, I'd be willing to pay additional fees.

none because it does not consistently work and the customer service is HORRENDOUS.

Pros

It has a lot of good features and the software is pretty straightforward--when it works. Appointment reminders and ease of scheduling are good features.

Cons

This software is CONSTANTLY experiencing problems, from a recent data breach, to weekly updates and migrations that crash the system, and a current "web server is down" (fairly frequent issue). If you are in a busy practice, this will cost you a lot of time and money (and data security).

Ease of use, streamline service

Pros

I tested out 3 others EMR companies, and initially went with another one, but changed to Therapynotes b/c I liked the layout better, they have an act phone number you can call for support not just online-based, and NASW offers a member discount for using them.

Easy to use.

Pros

Friendly customer service. Easy to use and easy on the eyes. Never an issue with access. Great system for interns.

Cons

Unable to put forms on patient portal as promised (almost a year ago). Slow with feature updates/enhancements. Limitation on what users can customize to fit needs (service type, appt duration vs reserved time slot, use of word patient vs client on portal layout, no field to ask for insurance info on portal, pt access to forms via portal, advance ICD search option to allow flexibility with search)

Efficient client info, billing, and scheduling.

Pros

I like how therapy notes is an "all-in-one" software for your practice. You can schedule clients, send appointment reminders, enter insurance info, type notes, print super bills, etc. It's easy to use and helps you be more efficient.

Cons

I think it's a great tool for a small business, but a little pricey. I think it should be based on the number of clients you have or need to use it for to make it more affordable for smaller practices.