TherapyNotes Software


TherapyNotes is a cloud-based mental/behavioral health software system that includes electronic health records (EHR), a patient portal, patient scheduling and medical billing. The solution is suitable for practices of all sizes, including those with multiple locations or with providers who need access outside the office.

TherapyNotes provides access to several types of specialty note templates for various types of medical practices such as psychotherapy, psychiatry and behavioral health. Using TherapyNotes, medical professionals can create and customize treatment plans, progress notes, psychological evaluations, termination notes and more.

The solution also includes a billing module, which gives providers the ability to create statements and billing reports. The credit card processing module lets users enter/swipe cards directly into the system and save card information for future transactions. Users can create recurring appointments, set staff work schedules and send appointment reminders to the patients directly from the system.

TherapyNotes is an HIPAA-certified application and complies with PCI standards for data security. All data is stored in a fully encrypted SAS 70 Type II certified data centers.



438 Reviews of TherapyNotes

Overall rating

4.65 / 5 stars

Filters:

Showing 1 - 20 of 438 reviews

January 2019

Kerry from Kerry Frances LMFT LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Therapynotes

Great software!!!!

Pros

Therapynotes is VERY easy to navigate. I like the structure of the forms used to write notes, treatment plans etc... The billing feature saves me lots of time. I can literally complete my billing in minutes. I’ve recommended Therapynotes to my colleagues.

Cons

I like everything about this software. No complaints.

January 2019

Holly from Clarity Ohio

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Positive review

It is very easy to learn and to use.

Pros

It is user friendly, good tech and customer support

Cons

I wish that I could load a template document and be able to complete it inside of the system/ attach to a client file as opposed to printing and scanning it back in.

January 2019

Melissa from Melissa f LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Good for general note taking and book keeping

Overall, I think if you’re already digital, it would be no problem- but I think other people might find it challenging to go from low tech to learning this system.

Pros

As with other medical software, I do like that this is specifically for medical practices- as that does help clarify how functions work and doesn’t leave a lot of fuctions that you won’t use.

Cons

I did found this to be a bit clunky. I think if you’re used to “old school” ways, it’s challeging to adjust to bigger technology changes and this wasn’t super intuitive to me.

January 2019

Beverly from Beverlystubblefield

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Help for a technically challenged counselor

Pros

The software is very user friendly. I have had an office manager taking care of everything but my work with the client until Nov 2018. I signed up with therapy notes and they have held my hand every step of the way in a very patient and supportive PROFESSIONAL manner. I would have to retire if it was not for their help

Cons

Have not found a problem yet that would cause me to want a change

January 2019

Denise from Temperance Johnson

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Feedback

We Love using Therapy Notes and the customer services Rocks I love always calling because they are willing to help with any questions we have!

Pros

Very easy to work with and has everything for us to do!

Cons

I would like to have the ability to send secondary claims from Therapy Notes.

January 2019

Shaun from Private Practice in Psychotherapy and Counseling

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Best Partner for practice

I'm very satisfied with TherapyNotes. I've contacted them with questions regarding how to issue refunds, client balance issues as well as issues with claims getting rejected and they have been very helpful.

Pros

The software is easy to use and has useful articles which can provide helpful guidance for issues including billing. The interface is very clean and responsive and provides a person with the information they need. Also, TherapyNotes has a great support team who is very responsive to the issue and provides followup emails with directions to confirm what you discussed in the call.

Cons

Nothing comes to mind. The software is very neat and efficient.

January 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Excellent Customer Support

TherapyNotes has some of the best customer service that I've experienced in decades. I honestly can't compare this software to other options out there in the market, but I've used it for close to 2 years for my private practice and is had worked great. I'm a big fan of great customer service/support and TherapyNotes has it in spades. Very very pleased with the help I get when I need it.

Pros

Easy to use. Effective. Helpful. Flows nicely.

Cons

Nothing. Works great. I don't have any specific critiques.

January 2019

Shanna from Affinity Healthworks

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Therapy Notes Review

Being able to upload documents to the clients chart is great! We can do away with paper files, as well as being able to email the client forms directly from Therapy notes it looks more professional. The ability to send clients text and email reminders is amazing as well!

Pros

I am able to use it from any device connected to the internet

Cons

The functionality of the secondary insurance does not work for any carriers except Medicare. As the front desk/biller and scheduler I would like the ability to create my own to do /reminder lists that would pop up in a calendar type of format so I can remind myself to go back in and check on accounts at a later date.

January 2019

Angela from Angela Sutton Counseling

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Awesome customer service and easy to use!

TherapyNotes is so easy to use and when I have any questions the customer support is fantastic. When I have a question I get quick personalized help and then a follow up email explaining what the support person helped me work through. I like this because it gives me a good reference to look back on in the future if I happen to forget how to work through it myself.

Pros

I love the great customer service I receive no matter what time of day I have issues. I feel as though this software is fairly priced as well.

Cons

I can not think of anything I dislike about this software.

January 2019

Jassy from Northampton Sex Therapy, LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Technologically klutzy, but I still found my way around!

Pros

Fantastic customer service! Accessible, friendly, helpful. Two different departments assisted me, the first one referring me on to the second which made my quest so much easier.

Cons

I find the layout confusing sometimes...and occasionally felt like I was supposed to be more techno-savvy than I actually am.

January 2019

Anthony from Private Practice

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

A great solution for private practice

Pros

Very user-friendly and accessible templates make this platform a winner.

Cons

I did not like some of the calendar features, as they were less than intuitive.

January 2019

Jonadab from 21st Century Counseling, PLLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

An easy to use electronic health record system

TherapyNotes has been able to help me stay on task, coordinate care for my patients and assisting with insurance billing. Which many of you know this task alone can be a nightmare. TherapyNotes also helps you enroll in electronic billing or ERA with step-by-step actions of the insurance enrollment application process. TherapyNotes also offers assistance to clinicians that want to become credential on insurance panels (this is an extra fee of course, but is the most affordable one that I have found so far). All of these tasks can be a hassle. TherapyNotes calendar is easy to use and the cost per month service is affordable compared to other EHR's.

Pros

I frequently tell my patients that math and computers have been a challenge for me. When I was searching for an electronic health record system, I found TherapyNotes.com which is an easy to use electronic health record. I had considered other EHR vendors or software before TherapyNotes such as AlphaFlex and Encounter Works. AlphaFlex was out of my budget reach, simply put they were asking for $700.00 monthly for solo-private-practice practitioners. Then Encounter Works was a nightmare EHR since the system was complicated and difficult to navigate. TherapyNotes is easy to use and affordable. It takes no time in learning how to use the software, and the unlimited customer support line is fantastic in helping you discover new tasks and providing excellent training. TherapyNotes has been my best friend in completing required insurance, Medicaid and Medicare needed documentation. Their system is audit proof since you cannot bill for services until you have completed your documentation keeping you within the documentation compliance between most insurance agencies.

Cons

I wish that text messages, as well as the voice message reminders, would be included without the .14 cent fee per transaction. E-mail reminders are free. That's one of the least things I like about the software.

December 2018

Bethany from Hearten Studio

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Love this product!

TherapyNotes.com has helped me streamline my private practice and keep track of all the administrative tasks. I'm not the best at admin, but this really makes my life so much easier! I get to spend more time with my kid :)

Pros

I love how most daily administrative tasks for a therapy office can be accomplished with this software. It is easy to implement and once you start using it, you won't want to change.

Cons

There are certain things I wish could be more customizable, but overall I have no complaints with this product.

December 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

An excellent system for any therapist

Excellent overall experience and I recommend TherapyNotes to any therapist I talk to. So comforting to have a system customized for therapists that helps make record keeping, documentation, and admin responsibilities run smoothly so we can focus on client-care. I have worked in other organizations that didn't have a system like TherapyNotes and it was a nightmare keeping up on notes and billing.

Pros

Ease of scheduling and billing.
Very knowledgeable and responsive customer support.
The format of the psychotherapy progress note is excellent and has passed insurance audits with flying colors.
It provides a great amount of safe-guards to help minimize documentation and billing errors.
The amount of features offered for the price is outstanding in my opinion.

Cons

Very few cons I can think of aside from maybe a bit more flexibility with editing. For example, if I realize I made a spelling or grammatical error on a note after I've signed it this can pose a challenge in terms of going back and editing.

December 2018

Mary from MDB Professional Services LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

MDB Professional Services

I am using TherapyNotes to solve billing issues with payors as they are the go between yhe clearing house and my business.

Pros

The ease at creating documents. The options should you decide to not use your own.

Cons

At times, the diagnosis and the interventions given by the software, if any, does not correspondend.

December 2018

Hasan from Sunrise Therapy Services, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

The best clearinghouse

TherapyNotes has been a great experience. The customer service is outstanding and always shows concern how to quickly help you in the best possible way. And the best part is they never fail you. Thank you so much.

Pros

What I love about TherapyNotes is how user friendly the software is.

Cons

Add appointment notification status for guardians.

Response from TherapyNotes of Pliner Solutions, Inc.

Replied December 2018

Thanks for the kind review. We do offer appointment reminders for guardians or anyone else associated with the patient. Enable this by adding a patient contact for the patient in the patient info tab. Enjoy!

December 2018

KALEENA from Hospital & Health Care

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

TherapyNotes Review

Pros

Ease of use, functionality all the payers I need are listed.

Cons

I wish there was an intake, assessment form

Response from TherapyNotes of Pliner Solutions, Inc.

Replied December 2018

Thanks for the great review. There is a note template for an intake as well as an assessment. Please work with support for assistance. Thanks!

December 2018

Melech from Better Help

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

My experience with therapy notes

easy, straightforward and comprehensive

Pros

They have GREAT customer support, they gave and are giving me a free triall as well

Cons

absolutely nothing, there simply is nothing not to like about this service

December 2018

Constance from Tree of Life Psychotherapy, LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Wonderful customer support!

all excellent!

Pros

It has made my life as a full-time clinician (billing, notes, payments), with NO support staff, a breeze!

Cons

It is excellent. No problems! thank you.

December 2018

Ukiah from Truth and Restoration Counseling

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Excellent Product

My overall experience has been excellent. I was considering if I needed to pay a billing company to handle billing for my small start up counseling agency but Therapy Notes saves me a significant amount of money and makes it easy enough that I can handle billing myself. I love how easy it is to keep track of notes and what I need to do for each patient. Good stuff.

Pros

I appreciate that Therapy Notes lets a small provider like me take care of my own billing with a minimum of fuss. For the most part, the software is easy to figure out and I can get it done. If I have a problem, I just have to call them up and they will get it straightened out. Good product and great support.

Cons

I honestly do not really have any issues. The supporting documentation is excellent and deals with any complaints I might have.