TherapyNotes Software

Pros

The best part about this software is that it is easy to use. It is also very accessible and can be used from almost any platform.

Cons

Templates may be too simple for what your needs are, depending on the requirements. However, forms are easy to tab through and system saves information temporarily once you've been logged out.

Use TherapyNotes if you're in behavioral mental health. This system is great!

Pros

This system was designed for mental health providers. It's an incredible EHR. The clinical notes are easy to use. The system is predictive. The calendar and billing features are what set it apart from other EHRs.

Cons

I'd like to see TherapyNotes develop more reporting features. I'd also like to see them add e-prescribing. It's a robust system otherwise.

Pros

I love how easy to use it is - I don‘t take time to find things, it‘s very intuitive. Customer service answers right away, not that I have needed them much. It keeps me organized.

Cons

There are a couple of features I would like, ie waitlist, better way of recording income... I would like to customize my reminders

Pros

Ease of use; customer support; they send in the claims! Price is low relative to other similar products.

Cons

I don’t like having to put in the treatment plans before I can bill for that patient . Makes sense for new patients, but not for patients I’ve been treating for a while. There are certain insurance companies that won’t allow processing claims through Therapy Notes.

Pros

The software is more attractive-looking than others of its type. The workflow seems well-designed, and because it is web-based it can grow with technology.

Cons

The insurance enrollment process is absolutely abysmal. The documents that are intended to serve as guides for enrolling with various payers are full of varied fonts, colors, outdated information, links, phone numbers, contradictions, and an intense amount of cognitive demand overall.

Overall, it is well worth the money, I am able to run my part time practice on my own with this software.

Pros

-See all active clients at a glance, and I can customize what to show (last appt, next appt., etc)
-Love the monthly calendar at a glance
-Paperwork reminders are annoying, but keep me honest
-Very easy to use on mobile device, (iphone) which is a big deal when I'm traveling.

Cons

-System can be incredibly slow at times or completely dysfunctional. It happened a few days ago, and when I called customer service, I was told they were updating the system. There was no notice to practitioners of this update, which is ridiculous and unprofessional, which I told them.
-Quality of customer service depends upon who you talk to at the time. Some of them are knowledgeable, others seem like new hires and they know nothing. Better training is needed there for certain.
-I don't like it that I cannot fill in the CMS 1500 form within their software, sometimes it appears at the bottom of the intake note, sometimes not. Very inconsistent.

The function allowing referring parties and potential new clients to view and schedule my calendar is really slick. This is what drew me to this software in the first place.

Pros

I very much appreciate the intuitiveness and ease of use with TherapyNotes. From scheduling to reminders, Therapy Notes helps with the organization of my practice in so many ways. I would highly recommend this software management system, particularly for therapists just starting a practice. It definitely made getting my practice off the ground much easier.

Cons

There really has not been much that I can complain about with TherapyNotes, except for billing. I am finding that the client billing section is not as intuitive as the other parts of this software, and that can be a little frustrating.

Pros

Really mainstreams a smaller therapy practice. Easy to use, easy to bill, fairly easy for most things.

Cons

You have to write a treatment plan for every client which is time consuming and not always in line with all treatment modalities. Their software reliability is not 100%.

Customer service representatives are helpful and always follow up with an email explaining what was covered in the technical support call.

Pros

User friendly. They continue to improve their software with new features.
Once l became familiar with the electronic billing features, it was very easy and fast.

Cons

Actually there are no features that I dislike other than the calendar can be difficult to figure out how to use at times.

Due to the frequency in which this program has problems and I can not get my data or enter my notes, it has become a greater burden to my practice than a benefit when they take days or even weeks to fix problems.

Pros

Great system when operational. The system is all inclusive and allows for notes, billing, and scheduling in all one centralized confidential location.

Cons

In the past year the system was hacked and shut down for several days while they had to repair, rebuild, and relaunch the entire program. VERY frequently the system is ridiculously slow, making it impossible to make notes in between appointments because it will not pull up client names and file or even the schedule. When you are relying on the program to run you practice, it cripples your day or week when it doesn't run properly. I understand that a system like this is going to have to be maintained and occasional glitches, however, the frequency to which this is happening over the past year is getting worse and interfering with my practice operations!

Watch out for hidden fees and they add up pretty quickly

Pros

Easy to enter notes
I like the view of the system
Easy to read calendar and it syncs vey easily
Easy to use on. Mobile device

Cons

You pay for each appointment reminder phone call or text
Can’t change color of calendar events or appointments
You pay for each practitioner

Overall very happy.

Pros

Ease of use and the customer service is always helpful when I don't know what I am doing! It has everything I need: scheduling, billing, note taking.

Cons

invoices for clients are not always easy to read, not greatly detailed. Better breakdown on an invoice would be helpful.

Good follow through and support through my start up. Very pleased so far. Billing component looks simple and clear.

Pros

Intuitive, easy to use, excellent customer service, very accommodating. They have made sure to think of everything to keep information safe.

Cons

None that I have experienced yet, except for not being able to access the Intake template. When I was told I needed to bill as an Intake I was able to find the information and that was a relief

Pros

I love this Program. This is the third one I have tried since opening my business and it is the best. The customer service is amazing and everyone is patient and helpful. Great program. Many features to use and great selections of articles to assist.

Cons

No automatic reminder for treatment plan reviews. No separate psychotherapy note section for private notes.

It should change its color or show a way when clients check in, so doctors/clinicians can know when there clients are here.
-Have an easier way for showing what payments(date of payment, how it was disbursed) went to clients who have past balances. Hard to calculate when you have a client face to face asking you questions in regards to that. The print out for the receipts for the clients is very confusing for them as well because its not showing where there payment was applied too.
-We have over 30 Clinicians, they obviously cant fit on one screen with there appointments, but they are taken completely off the page that you have to go into each one individually, maybe have a scroll bar at the bottom to just move for easier access to viewing there schedule for the day and checking in and out there clients.

Pros

Easy program to understand
That we can search by phone number
Reminder set up is very convenient, reminder on over all account and reminder by just that appointment. Great!

Cons

It should change its color or show a way when clients check in, so doctors/clinicians can know when there clients are here.
-Have an easier way for showing what payments(date of payment, how it was disbursed) went to clients who have past balances. Hard to calculate when you have a client face to face asking you questions in regards to that. The print out for the receipts for the clients is very confusing for them as well because its not showing where there payment was applied too.
-We have over 30 Clinicians, they obviously cant fit on one screen with there appointments, but they are taken completely off the page that you have to go into each one individually, maybe have a scroll bar at the bottom to just move for easier access to viewing there schedule for the day and checking in and out there clients.

Easy to use but a little too easy and simple.

Pros

I love the way the scheduling system is set up! It is so easy to use. The appointment reminders are amazing!

Cons

The features are so limited and lacking the ability to run important reports that are needed to run a small business. The system has gone down for days a few times and we couldn't access anything not even the schedule and we were put in a HUGE bind because of this.

I looked at a lot of therapy software programs for my private practice. I chose this one because, despite the cons, it is a good product, easy to use, and a good value for the money. I like having an EHR. It makes life much easier. TherapyNotes is a good product.

Pros

Easy billing and a ton of payor sources
Very easy to use
Good scheduling
Professional looking reports
You can choose credit card processing if desired for a small fee
Mostly I like the to-do reminders. I don't forget to do notes.
Great reports.

Cons

No options for customizing notes although you can download whatever you want. There is a lot of free text typing. Would be nice to have more pick lists.
Would be nice if the patient portal did more than just offer clients scheduling. For example, it would be nice to have an option for clients to securely email or make requests through patient portal.

Love the to-do list tab

Pros

Functionality to meet needs of practice, ease of use, easy to learn and navigate, great use of links to get to information quickly

Cons

Can be more time consuming at first with current clients; much easier when used with new clients, if an error is made for date of service it cannot be changed

Pros

Extremely well thought out user interface that has been clearly made with therapists in mind--particularly for individual and group therapy practices. It seamlessly interfaces scheduling, calendar, client profile, billing, and notes in a way that is effortlessless to learn--highly intuitive. It's also the type of software that scales for expansion of your client base and even expansion of clinicians who may be working for you and with you. Even after spending multiple years using another EHR, I felt at home transitioning to TherapyNotes within a matter of days

Cons

There are few general dislikes. This is a well thought through product. Some suggestions: having a drag and drop feature to move a rescheduled appointment from one day/time slot to another.

Therapy Notes, after I have tried many other versions of therapist practice billing softwares is hands down the number one software billing program in my book. As a PhD psychotherapist in private practice since 1977 in Manhattan and Westport CT and supervisor of private practice clinicians since 1984, I highly recommend Therapy Notes for all your Private Practice Psychotherapist needs!

Pros

Excellent software for billing and staying HIPPAA compliant while doing so. It guarantees that before you bill, all your necessary notes and compliances are in complete order.This software is a must for the Professional Therapist who has a new or established practice, especially if you have been in provate practice for many years already

Cons

It takes a few minutes to fill out the necessary HIPPAA compliant notes before you can bill. This can be burdensome when you are seeing more than 25 patients a week. However, it only takes 5 minutes or less to fill out each standard session note. The initial intake note and treatment plan for a new person you are seeing can take as much as 15 minutes to fill out once you are acquainted with it.