TherapyNotes is a cloud-based mental/behavioral health software system that includes electronic health records (EHR), a patient portal, patient scheduling and medical billing. The solution is suitable for practices of all sizes, including those with multiple locations or with providers who need access outside the office.

TherapyNotes provides access to several types of specialty note templates for various types of medical practices such as psychotherapy, psychiatry and behavioral health. Using TherapyNotes, medical professionals can create and customize treatment plans, progress notes, psychological evaluations, termination notes and more.

The solution also includes a billing module, which gives providers the ability to create statements and billing reports. The credit card processing module lets users enter/swipe cards directly into the system and save card information for future transactions. Users can create recurring appointments, set staff work schedules and send appointment reminders to the patients directly from the system.

TherapyNotes is an HIPAA-certified application and complies with PCI standards for data security. All data is stored in a fully encrypted SAS 70 Type II certified data centers.

Welcome page
Welcome page

Welcome page

Client portal

Client portal

Scheduling calendar

Scheduling calendar

Intake note

Intake note

Treatment plan

Treatment plan

Progress notes

Progress notes

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8



396 Reviews of TherapyNotes

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 396 reviews

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Paulita from Paulita L. Malay, M.S.; MFT

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Kudos for Quick Response from the Support Staff of TherapyNotes

Today, I am writing this Review because I had to change my password and was able to do so because of the quick response of one of the Support Staff. Thanks again!

Pros

TherapyNotes is a software that is easy to use - even by someone who is not technologically astute as I am.
I appreciate the fact that it is being improved with new features as we go along - that's great!

Cons

I cannot think of what I like least about this software right now.

Review Source: Capterra

Viviane from Health, Wellness and Fitness /Mental Health Care

Number of employees:  2-10 employees

Ease-of-use

Functionality

November 2018

Great Product For Small Practices

I worked for a short time as the accounts administrator for a therapist who used TherapyNotes and I was really impressed with this program. I could not only process patient and insurance payments, but I could handle resubmissions with ease. It is a really great program, especially if your therapy practice is small.

Pros

Having the program on the cloud allowed me, as an administrator, to work from the office or home as I needed. The program itself was easy to use and customer service was incredibly helpful if there was ever a question.

Cons

Posting insurance payments was sometimes a drag.

Review Source: Capterra

Pamela from Lighthouse Center Fr Therapy and Play

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Therapy notes

The experience was great. CSR was very friendly and helpful.

Pros

It's very easy to use. The staff is very helpful and walks me through the issue I am having.

Cons

I wish that there was a way to keep up with the clients that have MA. There visits need to be counted.

Review Source: Capterra

Naomi from Naomi L. Franklin, LCSW-R

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Elegant software

I've been quite satisfied since going into private practice which necessitated billing insurance companies directly and keeping my own records. I have recommended it to colleagues frequently over the years.

Pros

HIPAA compliant notes are so easy and clear to make and sending in claim with click of button is fantastic!

Cons

Bit cumbersome sometimes dealing with billing and record keeping features.

Review Source: Capterra

Denise from Inizio Counseling Center, LLC

Specialty:  Mental & behavioral health

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Finally, I am not bogged down in paperwork.

Great program to start business and hold staff accountable early. Haven't worked yet on the billing side of program.

Pros

Ease of use. It took no time for me and my staff to use the program. We loved the simplicity of the design. As a manager, I enjoyed certain features such as billing could not progress until note, treatment plan and other items are complete in system. Loved having a patient portal for my clients to eliminate time wasted for support staff checking ledgers and open appointments.

Cons

Would like to see more ways in which each office could develop program into what they exactly need. I prefer more choices for click down screens. Wording is different than other programs and will need to adjust for new staff in how exactly a note needs to be written since it is free text.

Review Source

jennie from Be. Counseling Partners

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

tech support

Pros

ease of use and availability of tech support without any wait time

Cons

occasional loss of internet resulting in loss of data entered that needs to be re-entered

Review Source: Capterra

Glenn from Deep Eddy Psychotherapy

Specialty:  Psychology / Therapy

Number of employees:  11-50 employees

Ease-of-use

Functionality

October 2018

A solid software that has fallen behind some other regarding important features

Unfortunately I would not recommend to group practices looking for an EHR with robust features. We're looking into other software and finding better options

Pros

Therapy notes has an intuitive user interface and reasonable pricing especially for group practices.

Cons

The client portal which has been promised for year is still not finished and the program has poor reporting functions for group practices

Review Source

Candice from Cebu Pacific Air

Specialty:  Other specialty

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Customer Support is much needed to utilize the software

Customer support is needed to utilize the software, much patience is needed when you are new to this program.

Pros

I use the Free Trial and find this not so easy to use, but, Customer support did very well. They are patiently listening to my concerns regarding the software and trying to solve the problems I encountered.

Cons

So far, I am on the process of exploring the entire software so I didn't find anything negative for now.

Review Source

Fina from Jimenea Partners Law Office

Specialty:  Other specialty

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Therapynotes is needed for efficient monitoring of patients

Recommended for all healthcare institutions, it will simplify the life of workers and will save much time, effort and Life.

Pros

Monitoring of patients at its best. This is so ideal for all hospitals, healthcare centers and clinics. Health is very important, and this application gives justice to health importance of each patients. The reminders, calendars, and all are indeed great. Thumbs up!

Cons

It has great features, there is nothing wrong with the system. The user must be as good as it. I performs its functions well and proper.

Review Source

Fei Fei from UL

Specialty:  Other specialty

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Valuable application for every healthcare institution

Useful software for every healthcare institution, easy to use, Reminders are helpful, and application can be opened in all devices.

Pros

Nothing is more important in life than the health of a person. So this application that gives proper monitoring and updates for caring of patients is so important in our life. Every hospital or healthcare institutions needs to have this. Intuitive, easy to use and time and effort saving application.

Cons

No cons so far, I find it very needed not to mention the more life it can save.

Review Source

Shanna from Affinity Healthworks

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Therapy Notes Review

Great

Pros

The fact that I can access if from anywhere I have internet

Cons

If I add a secondary insurance to the billing settings screen the system will automatically send billing to both primary and secondary insurance companies.

Review Source: Capterra

Chad from Summit Counseling Center

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

TherapyNotes

Overall, great product and wonderful support

Pros

Scheduling/reminders, ease of claim filing

Cons

Occasional outages, unable to manually fill in claim info into boxes

Review Source: Capterra

Amanda from Strength, Love, and Motivation, LLC

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

TherapyNotes is so wonderful and has the best customer service!

Therapy notes makes the business side of my private practice easy to manage!!

Pros

It is easy to navigate and is self explanatory.

Cons

I wish clients could complete the intake paperwork on the software.

Review Source: Capterra

Emily from Play Therapy Minnesota/Beginnings & Beyond Counseling

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great Service for Reasonable Cost

Responses to issues are immediate and generally very helpful.

Pros

Easy to use, great customer support, one click billing.

Cons

No reconciliation services offered for billing, no ability to create own intake or case note forms

Review Source: Capterra

Valerie from Psychologie Clinique, S.C.

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Five Stars

I transitioned to TherapyNotes 5 years ago, after years of keeping handwritten notes and submitting paper claims. This program has a short learning curve, with tech support who are knowledgeable and responsive.

Pros

Professional, HIPPA savvy, + Ease of use.

Cons

Not much to dislike. The scheduling calendar does not yet include National Holidays, and I routinely book appointments on 4th of July, Thanksgiving, Christmas Eve, etc.

Review Source: Capterra

Tori from Louisiana Speech, Language & Learning Center, LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great site to help make my business even greater!

Overall, TherapyNotes has made business run smoother! That is an absolute great thing for me!!!!! I love it and would recommend it to anyone!!!

Pros

I love the ease of use of the system! I was able to just jump right in to start using it with ease!!!!

Cons

I like the lack of some permanency name changes. Specifically have to change the name of the Progress note each time.

Review Source: Capterra

Bill from Virginia Wesleyan University

Number of employees:  201-500 employees

Ease-of-use

Value for money

Functionality

October 2018

Shift to electronic case records.

We are a small counseling center in a university and TherapyNotes has been great as we shift to electronic records for our student's case files. It was easy to get the hang of and having the first month free really allowed us time to try it out before committing. The system is easy to operate and makes generating session notes a breeze. We plan to stay with TherapyNotes for many years.

Pros

It allowed us to use it free initially which made it easy to assess what it could do for us. The system is easy to navigate and we like that it reminds us what needs to be done to keep our records and documentation up to date.

Cons

Because we do not bill for our services, there are parts of the software we do not need to use.

Review Source: Capterra

Vickie from Keystone Counseling Solutions

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Knowledgeable and helpful customer support.

I have contacted Support on two different occasions, and they were able to help me solve my problem immediately. The response has been friendly, supportive, and professional.

Pros

The software is very user friendly. It is easy to navigate.

Cons

Would like to see updates with importing client data.

Review Source: Capterra

Efrem from The Agape Center

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

My Review

Overall very satisfied with the software, support and knowledge everyone has when I need a question answered. I do appreciate you all.

Pros

The overall seamless process that makes my job easier

Cons

I would like to see the ability of being able to add the Type of session, (aftercare, IOP, phone session and or personal time)

Review Source: Capterra

Virginia from New York Psychological Practice PC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Overall thoughts about Therapy Notes

Overall it has been very helpful in my business and don't feel it is overly priced

Pros

I can keep track of all my patients and enter notes easily. The billing is relatively easy to do as well.

Cons

I am still learning some things about the software so I feel it takes a little bit to learn the full details

Review Source: Capterra

Displaying 1 - 20 of 396 reviews