TM3 Software

Find out more:

PriceDemo

Find out more:

PriceDemo

About TM3

TM3 is a practice management solution that can be deployed either in the cloud-based or on-premise. It is suitable for a variety of practice types. Key features include patient records with annotations, online appointment booking, clinical notes, live imaging and automatic auditing. TM3 has reception tools that allow users to manage appointment books for multiple locations and receive payments. TM3 is able to automatically generate batch invoices and create analytical reports and graphs. Users also have access to TM3’s database of clinical notes. TM3 send automatic text notifications to inform patients about an empty slot in case of some appointment cancellation. The solution provides reporting and financing capabilities which enables practices to visualize, a...

TM3 Pricing

TM3: prices start from £50 or €55 per month. TM3 Connect: prices start from £60 or €65 per month.

Starting price: 

£50.00 per month

Free trial: 

Available

Free version: 

Not Available

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Practitioner management

TM3 User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 75 reviews

Rick

Verified reviewer

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
3

Customer support

out of 5
5

Functionality

out of 5

July 2021

Core to our clinic operations - couldn't run the clinics without it.

Sadly the customer service element has deteriorated in the last 1-2 years as they have moved to online support rather than telephone support. We have also had issues with there being no support 'out of hours' such as weekends and bank holidays. One bank holiday the servers crashed and the system was unavailable until they reopened on Tue to reboot the servers. The customer support has become an increasing concern and would be the only reason we would look to change suppliers.

Pros

We have been with TM3 for over a year, and its predecessor TM2 for around 5 years before that. It is purpose built for physiotherapy practices, particularly multi-location clinics, with high volumes of staff and insurance referrals. We have over 20,000 patients on our data base and it runs seamlessly.

Cons

There are still come glitches with the new TM3 web platform which we report and nothing gets resolved. We don't get any ongoing update about this, only they will pass it to the development team but then nothing.

Reasons for switching to TM3

Outgrew bookingbug which was a cheap entry level platform.

Colm

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 12 months

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

July 2021

TM3 East Galway Physiotherapy

TM3 has pushed us to move with the times and yes we needed that push. It has allowed us reach a wider market with online booking features. It has pushed us to move outside our comfort zone in a positive way into the digital and technology features with online notes and payments.

Pros

Appointment scheduling has been made alot more accessible for both the practitioners on the move and our clients via online bookings. Emailing receipts to clients and quick access to patient portals to view their appointment history is a major plus. The waiting list system has provided flexibility of clients to choose their own appointment times.

Cons

Unfortunately for a certain cohort of clients they can cancel without direct contact with clinic at short notice meaning we have to be sharp in keeping a constant eye on emails to practice and nofiying the individual practitioners. Online support via chat feed can be slower response than we would desire at times but we are understandable of times we are in with staff working from home. Together feature and TM3 support articles does alleviate this issue.

Reasons for choosing TM3

TM3 additional features and advancements from initial demo we received allowed us to choose the right software package versus yellow schedule and Cliniko. We are certainly happy with TM3.

shrenik

Company size: 2-10 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
4

Functionality

out of 5

May 2022

not happy

I have requested to downgrade my subscription. however, I have not gotten a response from them until 3 months when I stopped my direct debit. then I get a response that pays the bill in a few days or we will delete you all data from the system. i fell that not good

Pros

easy to use it. and good to maintain data

Cons

Not able to communicate with TM3 Team. Not getting some response until 3 month from TM3

Nicola

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

2

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
2

Functionality

out of 5

June 2019

TM2/3

Varied

Pros

Manages invoices well Diary management of multiple practitioners and locations

Cons

No online payment No class management module No PROM’s or useful reports

Reasons for choosing TM3

I thought it would be better

Donal

Company size: 1 employee

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

June 2019

Vital to operations

Pros

The online diary with booking and automatic reminders and confirmations save me a lot of admin time. Frees my time up to spend with patients rather than answering phones etc. The ability to edit a large amounts of the templates for case histories and treatments.

Cons

I miss a lot of the 1 touch features of TM2. It really does save a lot of time. I also wish that the highlighter button floated up and down with the notes. In a long first patient appointment there can be a lot of scrolling up and down to select and deselect the highlighter tool.

Reasons for choosing TM3

It's a local business and the support staff are very helpful

Response from Blue Zinc IT

Hi Donal, Thanks very much for the great feedback. Great to hear TM3 is so vital to your business! We have started to improve features which some of the smaller features in TM3 that they enjoyed in TM2. I'm happy to say the highlighter scroll will be adjusted in the next release!

Replied June 2019

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