Anytime I've encountered a problem, the TM3 support team have been amazing. I would recommend this software to others and rate the customer service as exceptional

I like the fact that I can record everything related to a customer accurately and with ease

Sometimes it does have glitches but the Customer Service Team are amazing and are able to fix things with ease

The team at TM3 were so helpful to me at the start when installed the system in my business. The support has been and continues to be excellent. During the recent lockdown I was able to avail of the account hibernation - this kept my data safe while the business was closed. Knowing that my clients information is safe and secure is most important. Tm3 is so easy to use - even for me who is not technically minded! I look forward to having the system for many more years to come.

There is nothing I would change about the software I’ve got. It was specially designed for my beauty business.

This system used to be a leader across the medical practice management industry but the package is now probably better suited to large organisations coordinating information across multiple departments rather than the needs of an independent practice.

There are very few pros to TM3 when you consider the competition for SMEs. The medical insurance billing system is the only benefit that comes to mind as it is well integrated.

Where to start? The interface is not intuitive or engaging making administration even more of a chore. Not being able to look back on patient's previous notes easily when they attend for follow up, the whole system is clunky and suffers from having had additional functions bolted on to the original software over the years. You repeatedly have to close one screen and open another rather than having the concurrent information on one screen. Customer support is charged for and is hard to get any response to arrange. Training quality is hugely disappointing, delivered from a script and not lead by anyone with practice based training, just software training. So for example the specific data that is used for KPI reports was only superficial explained as how the software used is not a function of the trainers, the help pages on the website are out of date etc etc. Having been customers for nearly 10 years the competition from other practice management suppliers has caught up and thoroughly overtaken them. Needless to say our team of 6 have just moved to an Australian competitor more suited to our size of clinic and it is costing 70% less per month.

Very positive generally Been using it for 10+ years and moved up through the versions Tech team really helpful Have recommended and its been taken up by 3 other users recently and was told I would get a discount but that has not happened!

Diary management Case notes Bespoke reports Fantastic support from tech team although responses have been badly affected by Covid

No signature on bespoke emails No area for frequently used attachments to be stored Happy to use IM but tel should be re-installed as response times can be slow and then messages are cut off if we don't respond within a certain time frame but when in clinic this can't always be done Text costs

Things have definitely improved over the years and we have a good relationship with their support team who are always helpful and resolve any issues we have quickly for us. It’s reliable and we are never left without the software now that it is cloud-based.

I will be honest, we have been with TM3, or what was Tm2 for more than a decade and twice during that period we have been frustrated and investigated other providers. However we keep returning because nothing else has the same functionality and particularly for insurance billing management.

Inability to capture Proms however I believe this has now been added and we are investigating.

We were told we had to move from TM2 (their previous system) to TM3 at the end of 2021 - we are STILL waiting for basic functionality issues to be resolved and are currently unable to fully use the system. I cannot escalate my concerns as staff won't supply contact details of anyone 'higher up the chain' and yet we are still being asked to pay considerably more for a system that does less than their previous one! It would appear that the company are only focused on projects that bring in more money to the company rather than actually fixing the projects they have currently released. I would not recommend this company to anyone - which must be soul-destroying for those front-end members of staff who work very hard to get things sorted, but who way to often come back with "it's been referred to the development team" which appears to mean that it will never be fixed.

It has 2 saving graces -1 is the front-line support staff who are available via their online chat (not via phone as advertised on their website). They are knowledgeable and helpful. The 2nd is its integration with Healthcode which makes seamless work of sending electronic invoices.

It is not a very intuitive system to learn and feels very 'clunky'. We have experienced a whole range of issues with getting it implemented, a number of which are still ongoing 6 months down the line We had very little in the way of training (you are given 2 hours free training which is online and is basically a member of staff sharing their screen with you and quickly showing you what to do)

Never having used any other patient management software it’s hard to compare however I can say the step up from TM2 is HUGE! Once learnt how to use it, where everything is and what it does the system is very functional. Clunky at times and often the simple and easiest things can’t be done but but overall a vast improvement from a paper diary and handwritten notes.

One stop shop for a patient management system. Easy to use patient/practitioner diary and booking system. Patient clinical notes have been essential in our multi location clinic even thought they are clunky.

Software is clunky to use. Not particularly logical for less technologically advanced people which are often the physios. Multiple very simple requests have been “passed onto the development team” over the last year, many things makes you wonder if the product was even tested before it was launched. Too many “work arounds”, for the cost of the product you would expect it to work not have to “work around” the problem.

Tm3 has helped improve our productivity and professional look wouldn’t be with out it now

The software makes clinic management easy, Invoicing is simple clinic notes are user friendly and the patient reminders have almost eradicated dnas

The web version doesn’t do everything the desktop does

More productive as can work while my kids are at sport etc but it needs to be adapted to using with smaller screens too and a few things need adding IMO. But overall really good.

Doing notes out and about on my tablet, being able to access notes anywhere.

There needs to be an icon next to each patient's name which shows a locked or unlocked symbol to reflect whether the notes for that patient have been completed. PLEEEEEEEEASE!!!!! It is painful having to go back at the end of the day through each patient to see who needs completing. There is also (to my knowledge) no way of making font stand out - ie highlighting only short sentences or changing font colour. This makes it hard to scroll through notes and see important events.

Straight forward logical system. And great access from mobile devices which is invaluable

Linking insurance processes to the account with health code

TM3 is as easy to use as any MS product but has a pleasing depth that rewards you for looking further. There's a huge amount of flexibility and scalability here - so much so that we've based our business around it's features.

It needs to be able to integrate with hosted sites such as Wix. A single system for patient records that allows full booking, customer interaction and data collection is not impossible but only if it can integrate with the existing client website

Our experience of TM3 is that we have gone paperless which save money and reception time The practice over all has a more efficient feel to it

It is reliable and I can use iron my Phone. Emails remind patents of their appointments and the best thing we did was book on line our patients love it.

Sometimes I find writing my note on line a little slow And not always easy to work

Find helpful support. Useful for diary management. Expensive compared to others on market and doesn’t necessarily function properly

Helpful for patient reminder/confirmation emails and diary management

Often glitches that occur. Feels like you’ve purchased an incomplete working product. Sometimes doesn’t send reminder emails/forms which creates major issues. Creating of forms and layout of templates is laborous and painful. Not always user friendly. Drops in service common.

That it keep developing and the tech support listen to their customers need. Clear view and able to adapt to your practice.

Some parts are rather 'clunky' particularly the 'search' section which can be frustrating. Setting up documents also need looking at.

This software works simply within our practice saving time and money while acting as an integral part of our day to day running of our practice

The diary feature is one of its best festures

Integration with email and text has an additional cost

Good

Appointment scheduling Invoice generation to a point

Hard to change templates That it automatically generates 2 invoices for 2 different practitioners and one has to physically combine

Ok I guess... Not impressed

The product isn't easy to use, I would compare it with Linux... Now I'm kinda used to it but if I could I would change to another software.

Not being able to Copy & paste... Terrible. Not being able to copy the notes and reuse the notes. Not being able to read at first sight the last appointment notes. That sucks bad.

Great diary, Bilings, easy clinical notes, reports

No open API. No clinical case notes suitable for smart phone. No data analytics No AI

Incredibly happy and I believe I'm only 1/2 way to experiencing all it has to offer.

Easy to use. Enables a one man band to function like a team.

Billing is straightforward but takes some initial time to iron out some issues.

5* PMS service...the only one our clinics would recommend!

easy to use and navigate, customisable to the individual clinic needs, always have prompt customer service when navigating any problems

still a few aspects that could do with being more customisable but these are minor things that don't affect day to day running/use

TM3 has helped me solve the problem of spending valuable clinical time taking payments following by hours in the evening sending out receipts.

Appointment reminders are great. It means people let me know of their intention to attend or else if something has come up they will cancel in plenty of time. Invoice by email with payment integration through stripe makes for hassle free payments.

it is a bit fiddly to send receipts and to check up on payment records

It is useful to be able to keep my patient data secure but easily accessible to me

My lack of tech skill makes it a challenge but better than a load of paperwork.

Better than other software's to date, much improvement needed still though.

Easy user interface and nice to navigate the main pages.

Often slow to use when multiple practitioners selected.

Stressful and not worth the hassle

yet to find..

The support is shocking, No one to talk to, all members of staff off. only one person available in support. I have been trying to leave for 6 weeks, refusal to give data back or being ignored. System to download data does not work. you are stuck and left paying additional months to keep operational. seriously contemplating legal action. its disgusting how they operate

The online booking feature and modern layout

All the features are hard to learn and took a while to master