Anytime I've encountered a problem, the TM3 support team have been amazing. I would recommend this software to others and rate the customer service as exceptional

I like the fact that I can record everything related to a customer accurately and with ease

Sometimes it does have glitches but the Customer Service Team are amazing and are able to fix things with ease

The team at TM3 were so helpful to me at the start when installed the system in my business. The support has been and continues to be excellent. During the recent lockdown I was able to avail of the account hibernation - this kept my data safe while the business was closed. Knowing that my clients information is safe and secure is most important. Tm3 is so easy to use - even for me who is not technically minded! I look forward to having the system for many more years to come.

There is nothing I would change about the software I’ve got. It was specially designed for my beauty business.

This system used to be a leader across the medical practice management industry but the package is now probably better suited to large organisations coordinating information across multiple departments rather than the needs of an independent practice.

There are very few pros to TM3 when you consider the competition for SMEs. The medical insurance billing system is the only benefit that comes to mind as it is well integrated.

Where to start? The interface is not intuitive or engaging making administration even more of a chore. Not being able to look back on patient's previous notes easily when they attend for follow up, the whole system is clunky and suffers from having had additional functions bolted on to the original software over the years. You repeatedly have to close one screen and open another rather than having the concurrent information on one screen. Customer support is charged for and is hard to get any response to arrange. Training quality is hugely disappointing, delivered from a script and not lead by anyone with practice based training, just software training. So for example the specific data that is used for KPI reports was only superficial explained as how the software used is not a function of the trainers, the help pages on the website are out of date etc etc. Having been customers for nearly 10 years the competition from other practice management suppliers has caught up and thoroughly overtaken them. Needless to say our team of 6 have just moved to an Australian competitor more suited to our size of clinic and it is costing 70% less per month.

Very positive generally Been using it for 10+ years and moved up through the versions Tech team really helpful Have recommended and its been taken up by 3 other users recently and was told I would get a discount but that has not happened!

Diary management Case notes Bespoke reports Fantastic support from tech team although responses have been badly affected by Covid

No signature on bespoke emails No area for frequently used attachments to be stored Happy to use IM but tel should be re-installed as response times can be slow and then messages are cut off if we don't respond within a certain time frame but when in clinic this can't always be done Text costs

Things have definitely improved over the years and we have a good relationship with their support team who are always helpful and resolve any issues we have quickly for us. It’s reliable and we are never left without the software now that it is cloud-based.

I will be honest, we have been with TM3, or what was Tm2 for more than a decade and twice during that period we have been frustrated and investigated other providers. However we keep returning because nothing else has the same functionality and particularly for insurance billing management.

Inability to capture Proms however I believe this has now been added and we are investigating.