TotalMD software


35 reviews(4.0/5)
35 reviews(4.0/5)

TotalMD is an extremely affordable, extremely intuitive Practice Management solution that offers small and growing practices the latest billing technologies and techniques at a fraction of the cost of their competitors. TotalMD provides a completely integrated suite of features that will help you run your practice or billing service more efficiently and profitably, from e-claim service to comprehensive patient scheduling, financial reporting, EMR integration, and more.

We recommend this solution to billing services and smaller practices that are looking for a single solution to effectively collect and manage payments and collections, schedule patient appointments, and access reporting tools to ensure payments are complete and on time. The system can be installed locally using the traditional server method, but it also offers a cloud-based deployment option.

With the cloud-based deployment, users have access to critical practices data any time from anywhere with an Internet connection. This also eliminates upfront hardware and network equipment purchases, as well as time-consuming backups and updates. 

On the billing side, every version of TotalMD is ICD10 and 5010 ready, and offers additional capabilities for Insurance Collection Management, patient accounting, advanced scheduling, a report designer, and much more, including online eligibility, EHR integration, and a collections module. We really like that they offer free data conversion from Medisoft and Lytec; conversion from any other system is available for a single low fee.

For smaller practices and billing services seeking a cost-effective, complete practice management solution that their team can quickly pick up, TotalMD should be on the short list to review.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

35 Reviews of TotalMD

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  • Jessica from UR1 Professionals

    Specialty: Billing services

    Number of employees: 2-10 employees

    July 2018

    Lacking in facility features and numerous errors.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This program has a long way to go before it will be a good software choice for a facility/hospital that bill on a UB04.

    Pros

    If you bill professionally from a doctors office and are tracking patient payments and appointments, then there are a lot more capabilities that the program can offer you.

    Cons

    There are no quick ways to make a note on a claim and see the notes at one time for all the claims in the ledger; you have to run a report to show the notes for each claim at the same time. Too many errors in the day to day tasks for a facility and billing, that slow down the workflow.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Robert from UR1 Professionals

    Specialty: Billing services

    Number of employees: 2-10 employees

    July 2018

    Great software but could improve in institutional billing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I currently use this software and am not considering leaving.

    Pros

    Mostly great customer service and fairly responsive. Our concerns seem to actually be taken into consideration. Claims submission is easy once completely set up.

    Cons

    They are not set up completely for institutional billing although there have been many improvements. We have not had access to submitting claims in ANSI format however one of our facilities has started beta testing ANSI claims for them so I don't see that being an issue in the future.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Preston from Outsourced Health Solutions LLC

    Specialty: Billing services

    Number of employees: 2-10 employees

    July 2018

    It gets the job done

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have accomplished a lot with their practice management platform. I just wish their reporting had a better flow to it. The integration with the clearinghouse is lacking. Not my first choice, but when you're on a tight budget, it gets the job done.

    Pros

    Basic essentials for RCM are available.
    Support is very patient and helpful.
    Great value as they do not charge per provider.

    Cons

    Software is outdated and full of bugs.
    Software is not user friendly.
    Software has frequent crashes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Holly from Stone Ridge Billing LLC

    Specialty: Multi-specialty

    Number of employees: 2-10 employees

    June 2018

    TotalMD is great for the small to mid size business owners.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would recommend this software.

    Pros

    Very easy to use and affordable. Set up is easy enough and support is excellent. It is easy to recommend this product.

    Cons

    Can be slow or have lag with using the cloud version. Would be better if it was out of the box ready to use with any clearing house.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Rosie from Life Bridge Health Hospital

    Specialty: Hospital

    Number of employees: 10,000+ employees

    April 2018

    One of the team member of Total MD has lot of understanding about the software, consistent in her patience and caring in customer service. Gives exceptional service. Is extra ordinary and solution finding.

    Ease-of-use
    Functionality
    Quality
    Support

    Excellent training and support from one of the team members. She is the only one from Total MD who made all flow so well. Thank you so much.

    Pros

    Is understandable. Very easy to learn. Tech support in the training section, Customer representative made all this happen. Well supported by billing part.

    Cons

    Calling for tech support, the wait time is sometimes too long. I wish we could schedule and then make it simple.

    This review was submitted organically. No incentive was offered
    Review Source
  • Ana from Jupiter Gardens Medical Center

    Number of employees: 2-10 employees

    April 2018

    Nothing bad to say about the software. It is an excellent product.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very easy to learn and use. Fair price. Excellent tech support. Being able to use it from any computer, even when I was abroad.

    Pros

    Very easy to learn (we are all women in the mid 50's, some with little comp experience). Switched from Medisoft in 2015, and a couple of weeks later, we were asking ourselves, why didn't we do the change 5 years before. It makes insurance and patient billing extremely quick and accurate. The tech support in AZ is great, and they all have the patience of monks. We have to call maybe twice a year now with questions, since they are no glitches. I love the fact that we can get access to it from every computer. Also, we will be signing for EMR with TotalMD (after previously checking other software), and I have no doubt that it will be as easy to work and as well supported as the billing part.

    Cons

    Sometimes the wait time when we call tech support, however once they are in the line, we have their undivided attention until the problem is solved.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Scott from Ability Clinical Technologies

    Specialty: Other specialty

    Number of employees: 2-10 employees

    March 2018

    TotalMD gives our clients high-performance billing and practice management efficiency, challenging systems costing thousands more.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    This software is "bullet-proof" as far as data corruption is concerned, from what we've observed over the years, in comparison to other systems we support (Medisoft, Lytec, et al.) However, as with any software, we always insist our clients make daily backups.

    Pros

    Reliability, ease-of-use, error-reduction capabilities and high-performance collection tools have been a few of the many reasons so many of our clients have switched from Medisoft, AltaPoint, Lytec, Chiro8000 and more over the years. As a dealer, we enjoy the easy setup and very low support requirements of this product line. Continuous additions to TotalMD's free video library provide a wealth of knowledge for users to get the most out of their system.

    Cons

    For larger offices (more than 20 providers) there is a slight lag of performance if older equipment (servers, routers, etc.) is used. We always recommend an evaluation of current systems before performing an installation.

    This review was submitted organically. No incentive was offered
    Review Source
  • geraldine from pathways to healing

    Specialty: Mental & behavioral health

    Number of employees: 2-10 employees

    February 2018

    it works

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    nope

    Pros

    easy to use and costs less than other software companies. it is easy to use. we had a lot of technical problems in the beginning but they were fixed in a timely manner

    Cons

    tech problems-we had a lot of problems in the beginning, the tech support team had to access my computer to fix something. a few times they had to do something to where we need to leave our computers on after hours so they could do something

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Mark from Crouch Clinic

    Specialty: Bariatrics / obesity

    Number of employees: 2-10 employees

    January 2018

    Many great features for the price

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall good value for the price. There are 3 levels of service/features/prices. We had a catastrophic failure of our previous practice management system and had to quickly choose software to meet our needs. The install was quick and smooth. Training was well done. Program is easy to use. The fully functional demo was a great tool to help us learn how to use the program before it was installed. The other practice management software venders we contacted had live demonstrations or demo videos you can watch but no fully functional demo to download and use. Being able to play with and learn on the demo helped us make our decision to go with this software. We feel like we chose the right software for our needs.

    Pros

    Great features, Easy to learn, Good training and support, Customizable Pages, Text reminders, Interactive real-time texting, Customizable scheduling templates, Customizable reports. There is a fully functional demo you can download and instantly play with. There are a number of training videos on YouTube. You can learn by watching these videos while playing with the demo before you buy anything.

    Cons

    Small Icons, No way to enlarge fonts, Received texts do not show patient's name, No patient recall for lost patients,

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Robert from UR1 Professionals

    Specialty: Billing services

    Number of employees: 2-10 employees

    August 2017

    Easy to use but could use some updating for facility billing and report staff

    Ease-of-use
    Functionality
    Quality
    Support

    If they did some updating on facility billing and found a new report writer (or provided customer support training to their existing report writer), I'd be much more comfortable recommending them to colleagues.

    Pros

    Easy enough to learn and easy enough to use. It's fairly customizable as far as viewing and some of the support staff can help accommodate issues.

    Cons

    They don't seem 100% ready for UB04 (facility) billing. They have one report writer and he always seems inconvenienced if we need help. He also refuses to work on any reports that were sent to us by someone else (within their company) or if we have had any changes made to the reports. We have found it very hard to get help from him and there are no other options when it comes to reports or forms (including a printed UB04 form).

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Tracy from Especially Births

    Specialty: Billing services

    Number of employees: 2-10 employees

    June 2017

    Diamond in the Rough

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love how they charge me by user instead of by provider. This allows me to serve small practices cost effectively.

    Pros

    A very feature rich program for an affordable price. They also have fantastic customer service and support that is completely US based.

    Cons

    I wish they had an address verification tool built into the software. I am told they will have that when the next version is released.

  • Hanul from Nidraveda

    Specialty: Neurology / neurosurgery

    Number of employees: 2-10 employees

    February 2017

    Good software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall a great product, though the specific menus could be improved for ease of use and tailoring.

  • Darlene from Wesley Chapel Neuro

    Specialty: Neurology / neurosurgery

    Number of employees: 11-50 employees

    December 2016

    Office Manage

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Since we started using this software our patient charting time has decreased making our physicians schedules lighter. It is more efficient for the physicians to chart on their own vs using a company when it comes it for billing there are less errors. We were able to add more patients to our daily schedule. Very user friendly. Efficient and great features.

  • Sally from Sandia Neurology PC

    Specialty: Neurology / neurosurgery

    September 2016

    Private practice use since 2009

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It provides all the capabilities needed to create 1500s, electronically edit and send them, make corrections, post payments, and keep track of balances.

    Cons

    It definitely has lots of bugs. Having designed software before I became a doctor, I appreciate the complexity of the multi level platform. It takes time and motivation to surmount many of them. I have to pay for support, for example if I have a question about technique, I have to buy a punch card of how many calls I am allowed. I have to pay for training if i hire yet another biller. I am now doing my own billing and can figure out most of it, but there are still balances that are off and inaccurate statements. It is a headache but hard to change.

    Response: Laurel, TotalMD

    February 2017

    Dear Sally, Thank you for your review of TotalMD. We appreciate your feedback and the opportunity to address your concerns. TotalMD makes every effort possible to thoroughly test and release error free software. On occasion, as with any software program, our customers may encounter instances in which the software does not perform as they expect. We value and encourage this feedback from our clients so we can continue to ensure the product is of the highest standards. We also issue free Service Pack Updates which are designed to fix any minor items we find after a release (just like updating an app on your cell phone). Service Pack Updates are always free and available for easy download by the customer. We do have an in-house support team available, and their ability to assist you is increased with a current support contract, which allows them to log into your computer and see what you see. However, Support would be happy to walk you through any troubleshooting necessary, even without obtaining a support contract. Our support department is also always available to discuss any instances you’ve encountered in which TotalMD is not performing as you expect, and will report those issues to program development as necessary. In many situations, these issues can be resolved by having a short training session, or changing program settings, without the involvement of programming/development. TotalMD never requires you to purchase additional training for new office staff, however, we do offer training sessions available for purchase in one hour increments should you choose to have a TotalMD trainer conduct a live training session to cover basic functionality. Of course, you always have the option of providing your new staff with training by one of your existing staff members, in addition to the numerous webinars and training videos we offer for free on our YouTube channel. We have attempted to contact your office to address these concerns but have been unable to reach you. Please feel free to contact our support department so that we may further discuss your experience and help you to your satisfaction. Thank you again for your feedback.

  • Judy from clinic on the park

    Specialty: Chiropractic

    September 2016

    mixed results

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    the product was well supported and my questions were answered promptly

    Cons

    it was not easy to transfer the data from the existing program. The vendor is in AZ which is in Pacific time when we have Daylight Savings Time

    Response: Nelson, TotalMD

    December 2016

    Judy, thank you very much for letting us know your feelings about the TotalMD product as the feedback we get from customers is very valuable to our company. I did review your account and I understand a little bit better where you are coming from in your review. I know you were made aware of this at the time of purchase you but I want to remind you that you purchased the TotalMD Essentials program which is the most basic program we offer. At the $199 price tag it is very limited in its functionality and it not quite as easy to use. If you would like the ease-of-use and functionality that our other customers enjoy then please consider our other programs that are specifically designed for that. Also, it is important to note that the conversion was a little more difficult because you purchased our tool for $199 so you could do it yourself. I don’t know of any other company that allows you that option so you can save that money instead of using our conversion services but we are glad you took advantage of it. In the future, if you have any ideas, questions or concerns regarding TotalMD then please feel free to contact us. We look forward to continuing to work with you and we very much appreciate your thoughts.

  • Jackie from DFW Surgical

    Number of employees: 2-10 employees

    August 2016

    AWESOME!!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    All support needed has been taken care of within a timely manner and expertise. All staff are very courteous and professional.

    Pros

    Claims are virtually easy to process

    Review Source: Capterra
  • Tiffany from Southwest kidney institute

    Specialty: Nephrology

    July 2016

    TotalMD usage

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Its great and easy to use. Nothing too complicated about this product.

    Cons

    The software is great and I dont think I found anything about this product that I dont like.

  • Katherine from Impact Chiropractic Clinic

    Specialty: Chiropractic

    March 2016

    Cost Effective Customizable and User friendly product

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    TotalMD is user friendly, very easier to learn. We had been on Medisoft for years and find that TotalMD Cloud version is a much better product. Easily Customizable. Questions are answered very promptly and accurately. Tech support is always personable and able to solve issues quickly. The cloud based version is very economical for your chiropractic practice.

    Cons

    would like to see a better month end spreadsheet. and comparisons by month.

  • Jeremy from Jeremy E Kaslow MD Inc

    December 2015

    A "total" disaster of implementation, conversion, and efficiency. We trashed it as a "total" loss.

    Ease-of-use
    Quality
    Support

    Price seemed enticing. Conversion did not go well and was very slow. In fact, we had to convert the data again because it took so long. When we did all the data in from a secondary vendor, we had issues with it being very slow and much more inefficient in terms of data entry compared to what we were trying to transition from. Simple reports such as a list of patients for the day broken down by provider was not available except for an extra program fee. The situation got bad enough that the front office confronted me with two options - get new staff or go back to the old program. We went back to the old program and basically wrote off all that we spent with Total MD. Buyer Beware. I don't who is writing their reviews but they got us. Don't let them get you.

    Review Source: Capterra
  • Christi from Holcomb Data Services

    Specialty: Physical therapy / rehab

    September 2015

    LOVE TotalMD

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The total package!! Great software, wonderful technical support and fabulous training!!!! Customer support is their mantra. The sofrware has turned out great for my uses as a Billing Service and whenever you call regarding training or tech support you are always met with a "happy" voice and all questions are always answered. They also keep current on all industry updates and make sure we are following the latest guidelines and formats.

    Cons

    I don't really have a bad word to say about the program. I guess I could say that having the note screen pop up on the same patient each time you change from ledger to account is an unnecessary additional step.

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