TotalMD Software

4.42 / 5 (39)

Our advisors have recommended this product 9 times in the last 30 days

About TotalMD


TotalMD is an extremely affordable, extremely intuitive Practice Management solution that offers small and growing practices the latest billing technologies and techniques at a fraction of the cost of their competitors. TotalMD provides a completely integrated suite of features that will help you run your practice or billing service more efficiently and profitably, from e-claim service to comprehensive patient scheduling, financial reporting, EMR integration, and more.

We recommend this solution to billing services and smaller practices that are looking for a single solution to effectively collect and manage payments and collections, schedule patient appointments, and access reporting tools to ensure payments are complete and on time. The system can be installed locally using the traditional server method, but it also offers a cloud-based deployment option.

With the cloud-based deployment, users have access to critical practices data any time from anywhere with an Internet connection. This also eliminates upfront hardware and network equipment purchases, as well as time-consuming backups and updates. 

On the billing side, every version of TotalMD is ICD10 and 5010 ready, and offers additional capabilities for Insurance Collection Management, patient accounting, advanced scheduling, a report designer, and much more, including online eligibility, EHR integration, and a collections module. We really like that they offer free data conversion from Medisoft and Lytec; conversion from any other system is available for a single low fee.

For smaller practices and billing services seeking a cost-effective, complete practice management solution that their team can quickly pick up, TotalMD should be on the short list to review.



Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

39 Reviews of TotalMD

Average User Ratings

Overall

4.42 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(21)

4 stars

(13)

3 stars

(3)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-20 of 39 reviews

Do you use this product?Write a review

June 2019

Sara from Valley Medical Billing,llc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2019

TotalMD Review

I have been with TotalMD since 2008 so as they have grown and added features I have been able to grow with them. I miss the youtube videos on the new features or highlighted features they always gave me ideas and another way to consider how we did things.

Pros

I like the ease of use this software has. The reason I purchased this software was because it was so close to the Medisoft software I was using at my current job but had the added feature of if I made a mistake in payment or data entry I could easily delete what I had done rather than having to do extra data entry to reverse my accounting mistake. I also love the support team they are always very helpful and knowledgeable.

Cons

Not being able to easily make changes to reports needed for a specific office or provider. The other item is the hours technical support is available as I am on CST and they are on MST/PST time depending on daylight saving time. I wish the office messenger worked across the board no matter what provider I am signed into, being a billing service this feature would be really helpful as internal messaging system but it doesn't work for us because we have so many providers.

Response from TotalMD

Replied June 2019

Hi Sarah, Thank you so much for your review! We are thrilled that you are enjoying the software and the support you receive. We appreciate your feedback and we'll share it with the team. We do plan on continuing to provide helpful content, so it's great to know you enjoy the videos! Sincerely, Shayna Beasley, TotalMD

April 2018

Ana from Jupiter Gardens Medical Center

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Nothing bad to say about the software. It is an excellent product.

Very easy to learn and use. Fair price. Excellent tech support. Being able to use it from any computer, even when I was abroad.

Pros

Very easy to learn (we are all women in the mid 50's, some with little comp experience). Switched from Medisoft in 2015, and a couple of weeks later, we were asking ourselves, why didn't we do the change 5 years before. It makes insurance and patient billing extremely quick and accurate. The tech support in AZ is great, and they all have the patience of monks. We have to call maybe twice a year now with questions, since they are no glitches. I love the fact that we can get access to it from every computer. Also, we will be signing for EMR with TotalMD (after previously checking other software), and I have no doubt that it will be as easy to work and as well supported as the billing part.

Cons

Sometimes the wait time when we call tech support, however once they are in the line, we have their undivided attention until the problem is solved.

March 2018

Scott from Ability Clinical Technologies

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

March 2018

TotalMD gives our clients high-performance billing and practice management efficiency, challenging systems costing thousands more.

This software is "bullet-proof" as far as data corruption is concerned, from what we've observed over the years, in comparison to other systems we support (Medisoft, Lytec, et al.) However, as with any software, we always insist our clients make daily backups.

Pros

Reliability, ease-of-use, error-reduction capabilities and high-performance collection tools have been a few of the many reasons so many of our clients have switched from Medisoft, AltaPoint, Lytec, Chiro8000 and more over the years. As a dealer, we enjoy the easy setup and very low support requirements of this product line. Continuous additions to TotalMD's free video library provide a wealth of knowledge for users to get the most out of their system.

Cons

For larger offices (more than 20 providers) there is a slight lag of performance if older equipment (servers, routers, etc.) is used. We always recommend an evaluation of current systems before performing an installation.

September 2016

Sally from Sandia Neurology PC


Ease-of-use

1.5

Value for money

2.5

Customer support

1.5

Functionality

4.0

September 2016

Private practice use since 2009

Pros

It provides all the capabilities needed to create 1500s, electronically edit and send them, make corrections, post payments, and keep track of balances.

Cons

It definitely has lots of bugs. Having designed software before I became a doctor, I appreciate the complexity of the multi level platform. It takes time and motivation to surmount many of them. I have to pay for support, for example if I have a question about technique, I have to buy a punch card of how many calls I am allowed. I have to pay for training if i hire yet another biller. I am now doing my own billing and can figure out most of it, but there are still balances that are off and inaccurate statements. It is a headache but hard to change.

Response from Laurel

Replied February 2017

Dear Sally, Thank you for your review of TotalMD. We appreciate your feedback and the opportunity to address your concerns. TotalMD makes every effort possible to thoroughly test and release error free software. On occasion, as with any software program, our customers may encounter instances in which the software does not perform as they expect. We value and encourage this feedback from our clients so we can continue to ensure the product is of the highest standards. We also issue free Service Pack Updates which are designed to fix any minor items we find after a release (just like updating an app on your cell phone). Service Pack Updates are always free and available for easy download by the customer. We do have an in-house support team available, and their ability to assist you is increased with a current support contract, which allows them to log into your computer and see what you see. However, Support would be happy to walk you through any troubleshooting necessary, even without obtaining a support contract. Our support department is also always available to discuss any instances you’ve encountered in which TotalMD is not performing as you expect, and will report those issues to program development as necessary. In many situations, these issues can be resolved by having a short training session, or changing program settings, without the involvement of programming/development. TotalMD never requires you to purchase additional training for new office staff, however, we do offer training sessions available for purchase in one hour increments should you choose to have a TotalMD trainer conduct a live training session to cover basic functionality. Of course, you always have the option of providing your new staff with training by one of your existing staff members, in addition to the numerous webinars and training videos we offer for free on our YouTube channel. We have attempted to contact your office to address these concerns but have been unable to reach you. Please feel free to contact our support department so that we may further discuss your experience and help you to your satisfaction. Thank you again for your feedback.

January 2013

Victoria from Vyrien, LLC


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

January 2013

We are a medical billing/coding company and work with numerous private practice specialty doctors. Prior to switching to TotalMD, our biggest complaint with the previous system was the lack of ease to use. Our employees would have to maneuver over numerous screens/tabs in order to find what they were looking for. The patient ledger was simply a nightmare! It was so difficult to match up "doc numbers" to see what was paid to what. That was the biggest factor of frustration for my staff. It was all too time consuming when they needed to answer patient questions about payments, etc. So, as I went on my hunt for a new practice management program, the readable patient ledger and ease of use was top on my list. After an exhausting search for a program, I finally found TotalMD. Aside from the simplicity of use, the patient ledger was gorgeous. All the line items were organized according to date and each line item had its own readable story. Being able to attach notes to each line item so clearly made everyone's job so much easier. There was no guessing game nor calling another member for explanation on a patient's account. TotalMD's reports (customizable!) are glorious. I was able to get any report I wanted. I could request for any type of filters imaginable. TotalMD is by far, the easiest and most comprehensive of all the products I researched. For small to medium sized practices, it is a dream come true. Easy to use, easy to customize and all my doctors absolutely love the scheduling feature. I can auto post e.o.bs directly onto TotalMD from my clearinghouse and my doctors have seamless connections with their EHR programs. I cannot rave about how much time TotalMD has given back to me and my staff thanks to their easy to use, easy to read, easy to customize program. They have great tech and sales support. We are never left more than a day without some sort of answer or communication. TotalMD really delivered 5 stars on this product.

August 2017

Robert from UR1 Professionals

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Customer support

3.0

Functionality

3.0

August 2017

Easy to use but could use some updating for facility billing and report staff

If they did some updating on facility billing and found a new report writer (or provided customer support training to their existing report writer), I'd be much more comfortable recommending them to colleagues.

Pros

Easy enough to learn and easy enough to use. It's fairly customizable as far as viewing and some of the support staff can help accommodate issues.

Cons

They don't seem 100% ready for UB04 (facility) billing. They have one report writer and he always seems inconvenienced if we need help. He also refuses to work on any reports that were sent to us by someone else (within their company) or if we have had any changes made to the reports. We have found it very hard to get help from him and there are no other options when it comes to reports or forms (including a printed UB04 form).

January 2013

Ganesh from Pediatric Physicians, PA


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

January 2013

We are a busy 3 pediatric board certified doctors group in Flower Mound, Texas and we have been in practice for the last 24 years. Our old practice management software MEDX which we have used to manage all aspects of our practice was approaching to end of its life and we needed to replace it. About two years ago when we started looking for something to replace our previous practice management software program and we realized there were many solutions available. We started doing some research to try to narrow down our options. We wanted something affordable but that still gave us all the features we needed. We really hoped there would be something that fit both of those needs and luckily we finally found it with TotalMD. Not only is TotalMD extremely affordable compared to the other options out there but they also provide a feature rich program that we have been able to customize for our needs. It also is extremely easy to learn and the staff is very grateful for that. The worst part about switching programs is that first few months when people are trying to learn and understand the new program. For us, with TotalMD it was as easy as 1,2,3. We finally switched to TotalMD in May, 2012. We literally did not lose a single hour of production or anything when we switched over to TotalMD. The transition was more seamless than I could have imagined. When I talk to other doctors about our experience they are flabbergasted by our awesome experience. It is also great to know that we can always call and speak to someone that can help us out at any time. They really seem to care about us whenever we call (which is hardly ever since the system is so great) and they are always very helpful. We couldn’t be happier with our decision to switch and we always recommend TotalMD to other offices.

January 2018

Mark from Crouch Clinic

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

January 2018

Many great features for the price

Overall good value for the price. There are 3 levels of service/features/prices. We had a catastrophic failure of our previous practice management system and had to quickly choose software to meet our needs. The install was quick and smooth. Training was well done. Program is easy to use. The fully functional demo was a great tool to help us learn how to use the program before it was installed. The other practice management software venders we contacted had live demonstrations or demo videos you can watch but no fully functional demo to download and use. Being able to play with and learn on the demo helped us make our decision to go with this software. We feel like we chose the right software for our needs.

Pros

Great features, Easy to learn, Good training and support, Customizable Pages, Text reminders, Interactive real-time texting, Customizable scheduling templates, Customizable reports. There is a fully functional demo you can download and instantly play with. There are a number of training videos on YouTube. You can learn by watching these videos while playing with the demo before you buy anything.

Cons

Small Icons, No way to enlarge fonts, Received texts do not show patient's name, No patient recall for lost patients,

June 2017

Tracy from Especially Births

Company Size: 2-10 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2017

Diamond in the Rough

I love how they charge me by user instead of by provider. This allows me to serve small practices cost effectively.

Pros

A very feature rich program for an affordable price. They also have fantastic customer service and support that is completely US based.

Cons

I wish they had an address verification tool built into the software. I am told they will have that when the next version is released.

July 2018

Robert from UR1 Professionals

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support