TotalMD Software

4.47 / 5 (44)

Our advisors have recommended this product 4 times in the last 30 days

About TotalMD

TotalMD is an extremely affordable, extremely intuitive Practice Management solution that offers small and growing practices the latest billing technologies and techniques at a fraction of the cost of their competitors. TotalMD provides a completely integrated suite of features that will help you run your practice or billing service more efficiently and profitably, from e-claim service to comprehensive patient scheduling, financial reporting, EMR integration, and more.

We recommend this solution to billing services and smaller practices that are looking for a single solution to effectively collect and manage payments and collections, schedule patient appointments, and access reporting tools to ensure payments are complete and on time. The system can be instal...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

44 Reviews of TotalMD

Average User Ratings

Overall

4.47 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(25)

25

4 stars

(14)

14

3 stars

(3)

3

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 44 results

June 2019

Sara from Valley Medical Billing,llc

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2019

TotalMD Review

I have been with TotalMD since 2008 so as they have grown and added features I have been able to grow with them. I miss the youtube videos on the new features or highlighted features they always gave me ideas and another way to consider how we did things.

Pros

I like the ease of use this software has. The reason I purchased this software was because it was so close to the Medisoft software I was using at my current job but had the added feature of if I made a mistake in payment or data entry I could easily delete what I had done rather than having to do extra data entry to reverse my accounting mistake. I also love the support team they are always very helpful and knowledgeable.

Cons

Not being able to easily make changes to reports needed for a specific office or provider. The other item is the hours technical support is available as I am on CST and they are on MST/PST time depending on daylight saving time. I wish the office messenger worked across the board no matter what provider I am signed into, being a billing service this feature would be really helpful as internal messaging system but it doesn't work for us because we have so many providers.

Reasons for Choosing TotalMD

At the time the price was affordable and the basic plan fit my needs.

Response from TotalMD

Replied June 2019

Hi Sarah, Thank you so much for your review! We are thrilled that you are enjoying the software and the support you receive. We appreciate your feedback and we'll share it with the team. We do plan on continuing to provide helpful content, so it's great to know you enjoy the videos! Sincerely, Shayna Beasley, TotalMD

August 2019

Laura from LG Medical Billing Service, LLC

Company Size: 1 employee

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2019

TotalMD has got me where I am today, a business owner!

TotalMD has given me the opportunity to grow my business, I have referred several people to them that have been frustrated with their systems, it truly helps us small business owners! I can work with ease, if there is an issue support is always helpful, which that in itself is a bonus, without a good support system you are left to fend for yourself and that never happens with TotalMD support.

Pros

The price, without the price of this software I might not be able to own my own billing company. I managed medical offices for years and implemented a lot of systems and this one is easy to use, when I had employees they could use it with ease. When you are a billing service you have several different clients and the fact that I do not get billed for each client makes it so that I can actually have my own billing company, TotalMD gives us that chance to grow, even after I grew I stayed with them because I could not see where any system could be better, I have had several Software companies try to lure me away but that will never happen!

Cons

The reporting, it has improved a lot from when I first started with them years ago but there is room for improvement still.

Reasons for Choosing TotalMD

Price, ease of using product and support! Really when you have those 3 that are all great why would you ever want to change! A lot of times you are lucky if you get 2 out of the 3, with TotalMD I have all 3 so as long as it stays that way I will not be looking anywhere else!

December 2019

Angie from Hospitality

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Truly Total MD is the total package

Pros

I love that it's an all in one. No more having to run 2 or 3 different programs to schedule patients,run payroll and keep records. It makes it so easy to keep track of insurance information including which claims have been paid and which ones are still pending. It helps in scheduling so no more double booking and it efficiently keeps track of payroll because we all know a properly paid employee is a happy employee. Overall it makes my job so much easier and keeps the office running smoothly.

Cons

It can be a little slow in the mornings when we reboot the computers but other than that I have no complaints

November 2019

NADEZHDA from Prime Billing and Collection Services

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

The best!

Did its job!

Pros

It's simple and affordable to use . Highly recommend it

Cons

Needs its own clearinghouse link to make it a bit more comfortable

Reasons for Choosing TotalMD

Yes

Response from TotalMD

Replied November 2019

Hi Nadezhda, Thank you so much for your review. We are glad that you found the system simple to use. TotalMD now has its own clearinghouse option. You can learn more about it here: https://youtu.be/G4yxXT3sffo Thank you again. We appreciate your business!

September 2016

Sally from Sandia Neurology PC

Industry: Medical Practice

Time Used: More than 2 years


Ease-of-use

1.5

Value for money

2.5

Customer support

1.5

Functionality

4.0

September 2016

Private practice use since 2009

Pros

It provides all the capabilities needed to create 1500s, electronically edit and send them, make corrections, post payments, and keep track of balances.

Cons

It definitely has lots of bugs. Having designed software before I became a doctor, I appreciate the complexity of the multi level platform. It takes time and motivation to surmount many of them. I have to pay for support, for example if I have a question about technique, I have to buy a punch card of how many calls I am allowed. I have to pay for training if i hire yet another biller. I am now doing my own billing and can figure out most of it, but there are still balances that are off and inaccurate statements. It is a headache but hard to change.

Response from Laurel

Replied February 2017

Dear Sally, Thank you for your review of TotalMD. We appreciate your feedback and the opportunity to address your concerns. TotalMD makes every effort possible to thoroughly test and release error free software. On occasion, as with any software program, our customers may encounter instances in which the software does not perform as they expect. We value and encourage this feedback from our clients so we can continue to ensure the product is of the highest standards. We also issue free Service Pack Updates which are designed to fix any minor items we find after a release (just like updating an app on your cell phone). Service Pack Updates are always free and available for easy download by the customer. We do have an in-house support team available, and their ability to assist you is increased with a current support contract, which allows them to log into your computer and see what you see. However, Support would be happy to walk you through any troubleshooting necessary, even without obtaining a support contract. Our support department is also always available to discuss any instances youve encountered in which TotalMD is not performing as you expect, and will report those issues to program development as necessary. In many situations, these issues can be resolved by having a short training session, or changing program settings, without the involvement of programming/development. TotalMD never requires you to purchase additional training for new office staff, however, we do offer training sessions available for purchase in one hour increments should you choose to have a TotalMD trainer conduct a live training session to cover basic functionality. Of course, you always have the option of providing your new staff with training by one of your existing staff members, in addition to the numerous webinars and training videos we offer for free on our YouTube channel. We have attempted to contact your office to address these concerns but have been unable to reach you. Please feel free to contact our support department so that we may further discuss your experience and help you to your satisfaction. Thank you again for your feedback.