Total Therapy

RATING:

3.8

(11)

About Total Therapy

Total Therapy is a cloud-based, solution for applied behavioral analysis, speech and occupational therapy. Key modules include practice management, data collection, billing, reporting and a parent portal which can all be integrated seamlessly together. Total ABA is built on the salesforce platform, which is completely secure, HIPAA compliant and easy to customize. Total Therapy enables agencies to manage staff and payroll, communicate internally, schedule and track appointments and authorizations to match appointment types, reducing billing errors. Therapists can take notes in session or upload documents to a clients file in the system. Clinics can establish permission sets for different levels of access to client information. Total Therapy offers a data collection m...

Total Therapy Pricing

Starting price: 

$19.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Scheduling
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Total Therapy Reviews

Overall Rating

3.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

5

Value for money

5

Functionality

4

Most Helpful Reviews for Total Therapy

1 - 5 of 11 Reviews

April

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

A TotalABA Review

We are currently happy with the product and are hopeful to continue to work with their team to get future updates that will more closely align with our wants and needs. This is our 3rd software system and by far the easiest and most cost effective that we have used thus far.

PROS

We are in the early stages of using the product and have been pleased with the customer support aspect of the product. We are a behavioral practice that is set in our data collection ways and the team at TotalABA have been very helpful with creating solutions within their updates to make our collection methods possible.

CONS

The cons on the system are the lack of customizations after a goal has been placed in treatment planning. Additionally, there are several little aspects and buttons that must be selected to get things set up correctly and they are easily missed when setting up new clients.

Reasons for switching to Total Therapy

We switched from Central Reach due to the labor intensiveness required to create their platform. We were 3 months in to the software subscription and still unable to set up the back end and use the platform. We switched from GoLotus due to their inability to customize the platform enough to suit our needs.

Vendor Response

Thank you April, we appreciate your business and will continue to work with you to make Total ABA as efficient as possible for your practice!

Replied November 2020

Yosef

Mental Health Care, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Unmatched Customer Support

I have used many other companies for services (not specifically software), and I have not met a better team than the customer support team here at Total ABA. Customer service is truly unmatched!

PROS

They have a great team at Total ABA that is always very responsive and available to assist quickly. I appreciate the many customizations they created for our practice.[SENSITIVE CONTENT HIDDEN] has been very creative in figuring out how to customize many features to our needs. This Salesforce platform seems to be very flexible and capable to handle a lot. I really like that we can run almost every type of report using the many filters available on reports.

CONS

I do not use their Data Collection features mainly because they do not have an App with offline capabilities yet. An App is something we would really want for Data Collection, and now providers need to login to a separate software to take data and separately to Total ABA for billing, which is not ideal.

Reason for choosing Total Therapy

1) Total ABA used the Salesforce platform 2) They have the best customer service 3) Very affordable pricing 4) I was under the impression that they will integrate with a different good App for Data Collection

Vendor Response

Thank you Yosef! We appreciate you and your team. Total ABA is working on offline capabilities for data collection and look forward to having that available to you this year!

Replied March 2020

Alicia

Medical Practice, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

FUNCTIONALITY

1

Reviewed May 2020

Horrible, not ABA friendly. "Totally NOT ABA"

PROS

There is absolutely nothing great or even good about this product.

CONS

There is absolutely no way this platform was created by anyone that knows anything about ABA. It is not used friendly, there are so few features to be able to analyze data (you know, Applied behavior Analysis!? THe graphs it creates are extremely low quality and do not allow for any form of analysis that would be helpful in making informed decisions about treatment. It takes an unbelievable amount of time to input goals and treatment plans into this system, and if you need to change something, you must erase and start over. I have used two other platforms including Central Reach and Catalyst and I didn't love either until I was forced to use this system. I would pay to have either one of those back at this point. There are features that seem cool, like being able to select different types of prompts used, but get this! You can not even see that information anywhere! So it is just a bunch of pretty things that do nothing for an behavior analyst except confuse RBT's and get incorrect data because of it. THis all affects the clients who are relying on us for accurate data collection to make informed choices about their care. We hav reached out to TABA for help that they promised in the contract they would give if there were services we needed, to no avail.

Reasons for switching to Total Therapy

Price, and it was not worth any of the money saved.

Vendor Response

We are very sorry for your troubles Alicia. Thank you for letting us know. We understand that SLC has undergone some changes and that we need to set up more direct and free training for you and your team so that the system works the way you need it to. That is a start, and we will work relentlessly to earn your satisfaction. Please don't hesitate to call me on cell. I will send you a direct message.

Replied June 2020

Emma

Mental Health Care, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2019

Review for TotalABA

My overall experience has been really positive!

PROS

I like how everything is in one place for scheduling, data collection, and programming.

CONS

Sometimes, especially the data collection portion is a little difficult to use, especially when I am adding targets.

Reasons for switching to Total Therapy

We were looking for a product that is easier to use.

Vendor Response

Thank you, Emma! We'll reach out to review your needs for adding targets and strive to make your data collection easier for you!

Replied October 2019

Sandra

Medical Practice, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

TotalABA - Incredible support for administrative needs.

Before TotalABA we used a different software program for scheduling, billing and reporting. It was a nightmare. TotalABA took a little while to understand the terminology and processes but once we got that figured out we have not looked backward. The people on the support team are absolutely the best on the planet! I cannot speak highly enough about the support team. They are amazing, dedicated and creative!

PROS

We use TotalABA to support our scheduling, billing and reporting activities. TotalABA is easy for our staff to learn. It is easy to build client records. It is fantastic for helping supervisors and managers track and follow up on activities completed and activities still outstanding. I love the reporting features. There is seldom a management question that comes up that I cannot figure out how to run a report to get an answer. It is terrific for providing data for audits. It is terrific for giving one source for staff to get client information whether they are providing services in clinic or in the community. It interfaces will with our billing company. We have expanded the use of data elements into two additional divisions.

CONS

I wish it could interface closer with our e-mail system. The new parent portal features may address that but we have not explored it yet.

Reasons for switching to Total Therapy

That system was cumbersome, inflexible and ultimately did not give us the scheduling or reporting services that TotalABA has.

Vendor Response

Thank you, Sandra! We love working with you and VIA!

Replied October 2019