TouchWorks EHR Software


TouchWorks EHR is an ONC-ATCB certified, Meaningful Use compliant cloud-based electronic healthcare record solution from Allscripts. It’s designed to meet the requirements of midsize to large practices, multi-specialty clinics and academic medical centers.

TouchWorks EHR features Allscripts Wand, which gives physicians mobile access to records. This system also offers e-prescription features, allowing physicians to perform drug interaction and allergy checks. It allows caregivers to design customized workflows on the basis of their protocols and practice requirements. 

TouchWorks offers an oncology module that helps in team collaboration, workflow management as well as automation of patient's chemotherapy encounters. The solution provides clinical analytics and reporting features that enable physicians to analyze disease management and clinical findings data. 

TouchWorks EHR provides application programming interfaces (APIs), which clients can use to integrate TouchWorks EHR with other software systems.

Patient note
Patient note

Patient note

Patient management

Patient management

Patient status

Patient status

Report snapshot

Report snapshot

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8



132 Reviews of TouchWorks EHR

Overall rating

3.0 / 5 stars

Write a review

Showing 1 - 20 of 132 reviews

Start your review of TouchWorks EHR

Write a review
LinkedIn icon
Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Decent EMR if you set it up correctly

Pros

If you spend weeks/months setting this up correctly before use, it is a decent EMR for primary care and some specialties.

Cons

Requires administrator AND PHYSICIANS to spend days/weeks if not months setting up system tables, protocols, and templates before system can be used appropriately. Limited usability with poor workflows for certain specialties that rely on body-site specific coding in ICD-10.

Review Source: Capterra

Mary from DVACO

Number of employees:  51-200 employees

Ease-of-use

Functionality

November 2018

Everything I need

I utilize this program remotely for Case Management. It provides me with up to date info on my patients and I can provide the best care possible by ensuring the patient has a smooth transition to wherever he goes on discharge.

Pros

Everything is at my fingertips. I can easily find demographic information, doctor’s notes, nurses notes, studies, medications, etc.

Cons

It is busy to look at and I wish things were categorized a little better with bolder titles.

Review Source: Capterra

mariaelena from mariaelena gonzalez MD PA

Specialty:  Internal medicine

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Worst costumer service. Do no trust this company

Pros

semi easy to use. I don't really have anything good to say about this company. The lied to me when I renewed the contract. Have an attorney read your contract before you sign any contract with a EMR.

Cons

Worst costumer service . You placed a call, somebody abroad answered, you placed a ticket, and nobody resolve your problems. They don't give you ant training even though they offered to me when I signed my contract. Very unprofessional. Check your statements they always come with new extra charges without an explanation. Terrible experience with this company. A nightmare.

Review Source

Evangeline from Healthcare Management Associates

Specialty:  Family medicine

Number of employees:  11-50 employees

Ease-of-use

Functionality

October 2018

Outdated

Pros

-once you get used to the dinosaur-ancient-like interface, you can probably get your claims to go through

Cons

-ancient-like interface, totally not user friendly and a pain in the you-know-what to navigate or solve any simple issue

Review Source

Elizabeth from Baylor Scott and White

Number of employees:  10,000+ employees

Ease-of-use

Customer support

Functionality

September 2018

Allscripts Review

Pros

Easy to navigate with drop down menus, straight forward.

Cons

There are a lot of buttons, can be busy at times.

Review Source: Capterra

Deborah from Sunland Home Care

Specialty:  Other specialty

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

A needed platform

Ongoing QA assessment and constant improvement and R & D

Pros

The necessity of using this in the medical industry. The wide range of various arenas of healthcare.

Cons

The heavy traffic and slowness. Sometimes it is slow during heavy traffic times at certain periods of the day.

Review Source

Julia from Gastroenterology Associates

Number of employees:  51-200 employees

Ease-of-use

Functionality

September 2018

Allscripts Review

Charting consistently on the system over years allows for continuity of care in our office. Overall the system is efficient and allows me to meet my objectives of charting on my patients.

Pros

It is helpful to make specific templates for each problem. This saves a lot of time which is helpful when you have a busy day of patients. Clicking on pertinent positives and negatives with the ability to add comments all build the note together nicely.

Cons

Usually the only issues we have with Allscripts is that it tends to freeze. Then we get kicked out of the system which is frustrating since it wastes a lot of time. It is not always clear if this problem comes from Allscripts itself or is in part due to our internet connection.

Review Source: Capterra

Latasha from Physicians For Women

Specialty:  Ob Gyn / women's health

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Allscripts EMR is a helpful and very knowledgeable system.

Pros

What I like most about this product is the many different reports you can run to have check and balance for accuracy

Cons

The learning process of different short cuts you figure out on your own when using the system. Things that weren’t included in the training module

Review Source
LinkedIn icon
Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great software but expensive

Sending electronic prescriptions is very easy. Overall this is a expensive program that lacks of a strong customer support.

Pros

Its features of e-prescription, immunization scheduling, easy to use and manage.

Cons

Transition times between screens. Speed is not what we expected. Customer care representatives are not as helpful as you would expect. Long-term contracts make difficult to look for another supplier.

Review Source: Capterra

Darien from Parks Motors

Specialty:  Billing services

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Allscripts Review

Pros

This is a great company and is your one stop place to find anything you may need in regards to healthcare. I find it very useful.

Cons

No cons with this program, it is also user friendly so virtually anybody could use the program to its maximum ability

Review Source
LinkedIn icon
Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Allscripts

Slows work production significantly. STAY AWAY....you will be very unhappy with this product.

Pros

Ability to access at home. Otherwise, these is nothing to like about this product.

Cons

Everything. It constantly kicks you off, freezes, creates error messages, bounces back prescriptions and in some cases, kicks you off without the ability to access any records. Terrible customer service. If I had a dollar for every tickets we have placed with them over the past 7 years....I would be a millionaire!

Review Source: Capterra

Stuart from Francisco Gil Professional Medical Co.

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Some good features but not user friendlly

We have gotten used to it, however the only reason we continue to use it is because we have payed so much for it.

Pros

by the book (but not very user friendly because of it), MIPS portal is nice(though very buggy), FMH is helpful and there are new features we are looking forward to.

Cons

Crashes all the time. Expensive. Hard to use if you don't have an IT guy. Support is hit or miss.

Review Source: Capterra

Nancy from Medical Organization

Ease-of-use

Value for money

Customer support

Functionality

July 2018

I use it for budget tracking and it's okay

Pros

It works for what my company uses it for, but I have to say there aren't any pros to it. It's just not easy to use.

Cons

The interface is what needs work. I'm just not a fan of the product as it's not easy to navigate. There are way too many options.

Review Source: Capterra

Troy from Camden Medical CLinic

Specialty:  Family medicine

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Worst EHR I have used

Pros

user Friendly but that's the only good thing I can say about it.This says I need 100 characters but there really is nothing more to say.

Cons

support is in India and there is no accountability for bad advise, the management is hard to deal with unless you email the CEO

Review Source
LinkedIn icon
Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Absolutely wonderful

Pros

This was a simple, cut and dry program that was beyond easy to navigate. Everything is so simple to find and the layout is great

Cons

There actually arent any cons that i can think of off the top of my head. This is a very well made program

Review Source: Capterra

Tiffany from Southwest kidney institute

Specialty:  Nephrology

Number of employees:  51-200 employees

Ease-of-use

Functionality

June 2018

Allscripts EHR is good to use!

Pros

It is a great product to use at any medical facility. Its easy to teach others how to utilize this program and its efficient!

Cons

I do not have any cons or complaints on this product. It works great for my staff and I, Thank you!!

Review Source

Jeffery from Aroci

Specialty:  Hospital

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Functionality

June 2018

Easy To Use, Slow, Bad Design

Look elsewhere, there are open source options I would choose before this.

Pros

It was easy to use and to find what you needed, it is a fairly simple software. The ability to send electronic prescriptions is also a plus.

Cons

Very slow and takes forever to load! Integrations with other systems is also nearly impossible. The software UI is very poorly designed and the coding is obviously messy. Downtime seemed to be a given each week as the system would go down randomly and seemingly every week.

Review Source

Kevin from RVS

Specialty:  Ophthalmology

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Decent layout but not great for Opthamologists

I used this product less than 6 months in our search for an EMR system

Pros

After doing my work on learning they system I had a full understanding. The staff was great as far as training goes.

Cons

The raise of use for the doctor wasn’t there in the event he had to use it himself. And the GUI could have been better

Review Source

Sonia from Nursing

Specialty:  Other specialty

Number of employees:  51-200 employees

Ease-of-use

Customer support

Functionality

June 2018

Good software for home health agencies

Overall, a good product.

Pros

Easy to use; users point and click; can see previous assessments used by previous users; can save and return to complete.

Cons

The system updates pretty often. They are usually scheduled, but users are unable access during a period of time which is inconvenient; sometimes crashes.

Review Source

Gordon from Mid-Atlantic Nephrology Associates

Specialty:  Nephrology

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Very versatile product that is very difficult and expensive to configure.

Product generally works pretty well, but basic not critical bugs are rarely if ever corrected (even crossing major versions). Despite expensive maintenance contracts. I have been told that despite calling their period in version updates as "Cumulative Updates", they do not recommend applying these unless you have specific issues addressed. This would make them a hotfix rather than a cumulative update.

Pros

Extremely versatile and customizable product.
User interface is fairly clean and easy to use.
Vast number of features and options specific to your practice.

Cons

Company is slow to correct usability and bug issues.
Support is slow and often does not seem very skilled.
Extremely expensive to implement, upgrade and patch.

Review Source

Displaying 1 - 20 of 132 reviews