TouchWorks EHR software


127 reviews(3.0/5)
127 reviews(3.0/5)

TouchWorks EHR is an ONC-ATCB certified, Meaningful Use compliant cloud-based electronic healthcare record solution from Allscripts. It’s designed to meet the requirements of midsize to large practices, multi-specialty clinics and academic medical centers.

TouchWorks EHR features Allscripts Wand, which gives physicians mobile access to records. This system also offers e-prescription features, allowing physicians to perform drug interaction and allergy checks. It allows caregivers to design customized workflows on the basis of their protocols and practice requirements. 

TouchWorks offers an oncology module that helps in team collaboration, workflow management as well as automation of patient's chemotherapy encounters. The solution provides clinical analytics and reporting features that enable physicians to analyze disease management and clinical findings data. 

TouchWorks EHR provides application programming interfaces (APIs), which clients can use to integrate TouchWorks EHR with other software systems.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 2000 , Windows 8

127 Reviews of TouchWorks EHR

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  • Julia from Gastroenterology Associates

    Number of employees: 51-200 employees

    September 2018

    Allscripts Review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Charting consistently on the system over years allows for continuity of care in our office. Overall the system is efficient and allows me to meet my objectives of charting on my patients.

    Pros

    It is helpful to make specific templates for each problem. This saves a lot of time which is helpful when you have a busy day of patients. Clicking on pertinent positives and negatives with the ability to add comments all build the note together nicely.

    Cons

    Usually the only issues we have with Allscripts is that it tends to freeze. Then we get kicked out of the system which is frustrating since it wastes a lot of time. It is not always clear if this problem comes from Allscripts itself or is in part due to our internet connection.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Latasha from Physicians For Women

    Specialty: Ob Gyn / women's health

    Number of employees: 11-50 employees

    September 2018

    Allscripts EMR is a helpful and very knowledgeable system.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I like most about this product is the many different reports you can run to have check and balance for accuracy

    Cons

    The learning process of different short cuts you figure out on your own when using the system. Things that weren’t included in the training module

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Great software but expensive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Sending electronic prescriptions is very easy. Overall this is a expensive program that lacks of a strong customer support.

    Pros

    Its features of e-prescription, immunization scheduling, easy to use and manage.

    Cons

    Transition times between screens. Speed is not what we expected. Customer care representatives are not as helpful as you would expect. Long-term contracts make difficult to look for another supplier.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Darien from Parks Motors

    Specialty: Billing services

    Number of employees: 1,001-5,000 employees

    August 2018

    Allscripts Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is a great company and is your one stop place to find anything you may need in regards to healthcare. I find it very useful.

    Cons

    No cons with this program, it is also user friendly so virtually anybody could use the program to its maximum ability

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Allscripts

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Slows work production significantly. STAY AWAY....you will be very unhappy with this product.

    Pros

    Ability to access at home. Otherwise, these is nothing to like about this product.

    Cons

    Everything. It constantly kicks you off, freezes, creates error messages, bounces back prescriptions and in some cases, kicks you off without the ability to access any records. Terrible customer service. If I had a dollar for every tickets we have placed with them over the past 7 years....I would be a millionaire!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Stuart from Francisco Gil Professional Medical Co.

    Number of employees: 2-10 employees

    August 2018

    Some good features but not user friendlly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have gotten used to it, however the only reason we continue to use it is because we have payed so much for it.

    Pros

    by the book (but not very user friendly because of it), MIPS portal is nice(though very buggy), FMH is helpful and there are new features we are looking forward to.

    Cons

    Crashes all the time. Expensive. Hard to use if you don't have an IT guy. Support is hit or miss.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nancy from Medical Organization

    July 2018

    I use it for budget tracking and it's okay

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It works for what my company uses it for, but I have to say there aren't any pros to it. It's just not easy to use.

    Cons

    The interface is what needs work. I'm just not a fan of the product as it's not easy to navigate. There are way too many options.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Troy from Camden Medical CLinic

    Specialty: Family medicine

    Number of employees: 11-50 employees

    June 2018

    Worst EHR I have used

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    user Friendly but that's the only good thing I can say about it.This says I need 100 characters but there really is nothing more to say.

    Cons

    support is in India and there is no accountability for bad advise, the management is hard to deal with unless you email the CEO

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    June 2018

    Absolutely wonderful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This was a simple, cut and dry program that was beyond easy to navigate. Everything is so simple to find and the layout is great

    Cons

    There actually arent any cons that i can think of off the top of my head. This is a very well made program

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tiffany from Southwest kidney institute

    Specialty: Nephrology

    Number of employees: 51-200 employees

    June 2018

    Allscripts EHR is good to use!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It is a great product to use at any medical facility. Its easy to teach others how to utilize this program and its efficient!

    Cons

    I do not have any cons or complaints on this product. It works great for my staff and I, Thank you!!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jeffery from Aroci

    Specialty: Hospital

    Number of employees: 1,001-5,000 employees

    June 2018

    Easy To Use, Slow, Bad Design

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Look elsewhere, there are open source options I would choose before this.

    Pros

    It was easy to use and to find what you needed, it is a fairly simple software. The ability to send electronic prescriptions is also a plus.

    Cons

    Very slow and takes forever to load! Integrations with other systems is also nearly impossible. The software UI is very poorly designed and the coding is obviously messy. Downtime seemed to be a given each week as the system would go down randomly and seemingly every week.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kevin from RVS

    Specialty: Ophthalmology

    Number of employees: 11-50 employees

    June 2018

    Decent layout but not great for Opthamologists

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I used this product less than 6 months in our search for an EMR system

    Pros

    After doing my work on learning they system I had a full understanding. The staff was great as far as training goes.

    Cons

    The raise of use for the doctor wasn’t there in the event he had to use it himself. And the GUI could have been better

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Sonia from Nursing

    Specialty: Other specialty

    Number of employees: 51-200 employees

    June 2018

    Good software for home health agencies

    Ease-of-use
    Functionality
    Quality
    Support

    Overall, a good product.

    Pros

    Easy to use; users point and click; can see previous assessments used by previous users; can save and return to complete.

    Cons

    The system updates pretty often. They are usually scheduled, but users are unable access during a period of time which is inconvenient; sometimes crashes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Gordon from Mid-Atlantic Nephrology Associates

    Specialty: Nephrology

    Number of employees: 51-200 employees

    June 2018

    Very versatile product that is very difficult and expensive to configure.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Product generally works pretty well, but basic not critical bugs are rarely if ever corrected (even crossing major versions). Despite expensive maintenance contracts. I have been told that despite calling their period in version updates as "Cumulative Updates", they do not recommend applying these unless you have specific issues addressed. This would make them a hotfix rather than a cumulative update.

    Pros

    Extremely versatile and customizable product.
    User interface is fairly clean and easy to use.
    Vast number of features and options specific to your practice.

    Cons

    Company is slow to correct usability and bug issues.
    Support is slow and often does not seem very skilled.
    Extremely expensive to implement, upgrade and patch.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Shelby from Koala Center for Sleep Disorders

    Specialty: Ob Gyn / women's health

    Number of employees: 11-50 employees

    May 2018

    Not the best

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I love that it has ePrescribe and eFax. It makes it very convenient. I also find the system very easy to use.

    Cons

    The Eprescribe and Efax don’t always go through and you do not receive an alert if it doesn’t. This software requires 2 computer screens to be able to work in the system properly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    May 2018

    Troublesome EMR

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Open platform allows customization for most all specialties. Once built, platform stability seems to be fine.

    Cons

    Requires a lot of table-design and system build-out prior to use. Clinical workflows full of glitches and tens of clicks to access and chart within patient accounts. Support available mostly via international call center until you push to escalate. Most "fixes" are just workarounds that do not fix the issue, only require additional work for the users and physicians.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Rosemary from Isk institute

    Specialty: Hospital

    Number of employees: 2-10 employees

    May 2018

    ALLSCRIPTS EHR

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    THIS IS A GREAT PROGRAM! HAS A LOT OF GOOD FEATURES. OUR OFFICE DOES USE IT FREQUENTLY. GOOD OVERALL.

    Cons

    SOMETIMES WHEN YOU SAVE PATIENTS INFORMATION IT DOES NOT SAVE. IT WILL BOOT ME OUT IN THE MIDDLE OF PUTTING PATIENTS INFORMATION INTO THE SYSTEM.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jordan from Sunland Home Care

    Specialty: Geriatric

    Number of employees: 11-50 employees

    May 2018

    Excellent For Nursing Home Referrals

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We used to use all scripts at our nursing homes. This is an excellent platform for staying in contact with the hospitals and not missing potential referrals.

    Cons

    I really don't have any negative issues with this platform. At one point it became difficult to manage as a person had to stay at the desk, they later upgraded the mobile version and resolved the issue.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Shelley from Integris

    Specialty: Hospital

    Number of employees: 501-1,000 employees

    April 2018

    Clinic use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Simple and easy to use.

    Pros

    The ease of use and the adaptability of the software between specialty clinics. Also, support for the software is readily available.

    Cons

    Does not always integrate with other health systems. The obstetrical componet sometimes locks and does not allow editing.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Latrice from Advanced Healthcare Center, LLC

    Number of employees: 2-10 employees

    April 2018

    Compared to other EHR software like NeXtGen is much easier to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Using something different and better than the last is always a plus. I got a chance to learn that every EHR software isn't the same so you learn to adapt and take what you learned to turn it into something greater for the next.

    Pros

    What I like most about this EHR software is the layout of the schedule, charts, messages and task bars.

    Cons

    The thing I least like about this software is how the scheduling is done. There's no way to schedule patients from their chart instead of having to have to go from the scheduling page.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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