About TouchWorks EHR

TouchWorks EHR is an ONC-ATCB certified, Meaningful Use compliant cloud-based electronic healthcare record solution from Allscripts. It’s designed to meet the requirements of midsize to large practices, multi-specialty clinics and academic medical centers.

TouchWorks EHR features Allscripts Wand, which gives physicians mobile access to records. This system also offers e-prescription features, allowing physicians to perform drug interaction and allergy checks. It allows caregivers to design customized workflows on the basis of their protocols and practice requirements. 

TouchWorks offers an oncology module that helps in team collaboration, workflow management as well as automation of patient's chemotherapy encounters. The solution provides c...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

168 Reviews of TouchWorks EHR

Average User Ratings

Overall

3.01 / 5 stars

Ease-of-use

3.0

Value for money

2.5

Customer support

2.5

Functionality

3.0

Ratings Snapshot

5 stars

(26)

26

4 stars

(47)

47

3 stars

(32)

32

2 stars

(18)

18

1 stars

(45)

45

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 168 results

April 2019

Nathan from Advanced Family Eye Care

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Smooth and gets the job done

Gets the job done. Makes eprescribing easy.

Pros

Simplifies the documentation process and works well sending Rx

Cons

Not as user-friendly as other choices in the marketplace

July 2019

Heather from Carris Health

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

July 2019

Allscripts EHR

Allscripts was the first EHR I used, and it was definitely easy to learn how to use. The layout of each patients chart is easy to follow, as well as easy to sort through to find what you're looking for. I really like that you can follow tasks/messages for a specific patient, so you can keep on top of specific tasks that you're working on. You can also push tasks/messages out any length of time you would like, so it will reappear on your desktop when you specify, so you can follow up when needed.

Pros

Easy to follow tasks (messages) in each patient's chart I like the layout of the patient's chart, and that you can sort by document type, specialist, outside communication, etc.

Cons

Unable to see a patient's insurance card through the chart

January 2020

Noel from Preferred Pediatrics

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

January 2020

Look elsewhere for an EHR

When they talk about EHRs making life difficult for physicians they had Allscripts in mind. What should be simple tasks are made difficult. I'm sure there are other systems out there that are worse but it is hard to imagine.

Pros

I like the ability to customize the software myself but it is not always intuitive as to how to do this.

Cons

The cloud-based system is not very stable. Not only have they been the target of ransom-ware that shut down the system for 10 days but getting through a single day without getting kicked off is unusual. Updates to the system means at least a week of connectivity issues. A recent update required us to update to Windows 10 and then the next update made it not work well with windows 10. A recent update also made us unable to use tablet computers. Customer service is poor. Getting a password reset took 30 minutes on the phone as they wanted to mirror the computer first and getting that to work was a nightmare. Completing tasks for HEDIS, meaningful use and patient centered medical home are tedious. It takes an employee as hour a day to reconcile electronic visits that are sent to us due to the complex and counter-intuitive way they force us to do it.

February 2020

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

February 2020

Versatile, Easy to Use Software

I use this when visiting offices and create integrations with this medical record system.

Pros

This software is so easy to use, even the greenest employee can handle it! It is also easy to integrate with other labs and systems for easy ordering and results!

Cons

This software doesnt have many negatives. The only thing that would make it better is if it were free.

February 2020

Amy from Advanced HealthCare Solutions

Company Size: 11-50 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

3.0

Functionality

3.0

February 2020

Functional Yet Not the Most User Friendly

We use All Scripts to schedule, chart, and house records for our patients.

Pros

AllScripts allows providers to track and maintain records for so many purposes, it works well for all types of medical providers, and once you know where things are it is pretty easy to use.

Cons

AllScripts has changed their portal login four or five times over the last few years which is a hassle and always takes a day or two where you can't use the portal in the transition time. it also makes you log into the Cloud and the EHR separately which is inconvenient, and the first time a user logs in there is quite a bit of hassle to download the proper software and get it to accept the username and password.