TouchWorks EHR Software


 

TouchWorks EHR is an ONC-ATCB certified, Meaningful Use compliant Web-based electronic health care record system from Allscripts. It’s best suited for midsize to large practices, multi-specialty clinics and academic medical centers.

TouchWorks EHR features Allscripts Wand, which gives physicians mobile access to records and makes it an ideal choice for use in an ambulatory setting. This system offers e-prescription features, allowing physicians to perform efficient drug interaction and allergy checks.

This software also features easy-to-use application programming interfaces (APIs), which clients can use to integrate TouchWorks EHR with other software systems.

To date, TouchWorks EHR has been used by approximately 46,000 physicians and accountable care organizations (ACOs). In 2014, it won the #1 Top Ambulatory EHR Vendor ranking for Independent Practice Associations (IPAs) and Multi-Specialty Practices.

 

TouchWorks EHR - Patient note
 
  • TouchWorks EHR - Patient note
    Patient note
  • TouchWorks EHR - Patient management
    Patient management
  • TouchWorks EHR - Patient status
    Patient status
  • TouchWorks EHR - Report snapshot
    Report snapshot
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

82 Reviews of TouchWorks EHR

 

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Software Advice Reviews (74)
More Reviews (8)

Showing 1-20 of 74

Luis from Family First Health
Specialty: Family medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Terrible EHR. One of the worst on the Market

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It's hard to think of any "pros" for this EHR. The one thing I did like about it in the three years I used it was that it had a feature where you could "hide" a task and have it reemerge at a particular date. So if I wanted to send a message to my nurse to call a patient in 2 weeks, it would "hide" it for two weeks and then show up in her inbox instead of staying in her inbox that whole time.

Cons

So many. While writing a note you are in one screen. To get to the rest of the chart you have to close that screen, go out of the note, go into the chart, go into the section you want the information, open up the lab/imaging/consult/letter etc..., review it, then close, and go back into the note. Very much non user friendly. This was definitely designed by computer programmers without physician input.

 
 

Rafael from Acadia Healthcare
Specialty: Psychiatry & Psychology
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Slow, slow, slow. Interface could be more user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Medication and pharmacy database very complete. Design is ok but sometimes requires too many clicks to get where you want to go.

Cons

Number one complaint is the system being slow. Some days are worse than others. Also it is not very intuitive how to get from point A to point B sometimes.

 
 

Lekhraj from NCBR
Specialty: Neurology / neurosurgery
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Allscripts EHR and contracts.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I don't have a single word to say anything good about it. May be the people from India who are on support team with this company are the best. Most of the time they fix the problems.

Cons

It's not physician friendly at all; freezes up all most every day, horrible customer service; and particularly if someone is closing the practice; whether you are retiring or moving out of the state, you still have obey the termination date and either you pay upfront fees to the date of termination and or keep your license active and keep paying monthly fees for no reason. I regret that I hooked up with this company. You pay a big amount when sign the contract and you pay even more when you terminate the contract.

 
 

Helen from womenscare OB/GYN Inc.
Specialty: Ob Gyn / women's health
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

EHR from hell!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Terrible customer support. When call for customer support, always have to wait for them to call back. Price gouching, charging extra for everything. Charge extra for what supposed to be part of meaningful use. DO NOT USE THIS COMPANY! RUN AS FAST AS YOU CAN.

Pros

Can create template on the fly, good electronic prescribing, interface with labs. However, every complex system.

Cons

very slow, freeze frequently, error messages. Poor customer support. Every time there is update, we have issues afterwards. I have been using the system for 2 years and it's still creating lots of extra work.

 
 

pam from Three Rivers Hospice
Specialty: Other specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Review of Allscripts EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Like the fact that it auto generates orders, requires a complete chart before it can be submitted. Like that I can see patients from all offices.

Cons

Cannot flip around in the chart (assessments to care plan) without completing the previous section. Do not like that it does not calculate travel time correctly.
Do not like that fact that the branch cannot be selected on the visit. Do not like the fact that some of the sections contain assessments that are not specific to hospice.

 
 

Jennifer from mckesson technologies
Specialty: Hospital
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

EASILY NAVIGATE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

You can connect with payerpath via the allscripts, you can also run multiple ERA at one time to maximize production

Cons

too many manual era postings, the options to prevent things from automatically posting a great but should be more defined

 
 

Roy from IU Health Arnett
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

I used it for two years and so called updates caused so many problems the company I worked for had to offer classes on how to use it all over again.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am very glad that we changed to EPIC.

Pros

Laboratory results, problem lists, and medication lists were easy to print. It was easy to send notes to coworkers.

Cons

There can be three or four places to enter the ordered screens (like colonoscopies) and only one will show up on the dashboard.
The program crashes a lot.

 
 

Alfear from Porus Placements
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Allscripts review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service is terrible they are not coordinated at all.

Pros

Availability of useful information. signing up is quick and easy access to sensitive data protected well.

Cons

Difficult to navigate. Proprietary in that it is not interactive enough. also always down for maintenance

 
 

Marie from Home Care Plus
Specialty: Other specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Not up with the current times

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been unhappy, but our Liason Sally Borel came to the rescue and set up meetings to answer our concerns and has kept in close contact with me. She is a big, big improvement over the Allscript liaison that we had before, Maureen. she never returned any phone calls or emails.

Pros

Careplan charting
Support Team
Sally Borel our Liason
Fact that a clinician does not need to be hooked to WiFi to use
Med profile more user friendly, still needs tweaking to be able to give to a patient

Cons

Not cloud based
Need to sync in order to see documentation
Need a server
You charge by the license and not by the census
Can not use the software on any device
HHA care plan not user friendly

 
 

Pam from Greenville Health Care Center
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Our expenses for a small medical practice were out of control with Allscripts.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

There is nothing that I liked about the company. I pay the bills for our company and every month I had no idea what I was paying for.

Cons

There is a long term cost for literally everything you want to do or change. Their contracts are so lawyered up they are impossible to get out of. We just terminated our service and we have struggled through with them since 2008. They were our first EHR company. They have now sent me my billing information through 2026. I left a voicemail Monday which as of yesterday afternoon had not been returned. I sent an additional email yesterday in regards to the bill which has not been answered. I also left my cell number since I would be out of the office and so far no word from anyone to discuss our bill. My practice is closing and opening up under a new name and tax ID. Not sure how to handle their bills for the next 9 years.

 
 

Amy from a
Specialty: Hospital
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

June 2017

June 2017

Please use another product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The support I have received on technical issues is by far the worst I have ever experienced. Our issues are possibly stretched out over days to weeks. I submit our cases for support and most of the time I do not hear anything back that someone is looking at our case for days - sometimes I hear back the next day. We ask for guidance on server refreshes and they send us an out of date manual if we hear back. I have expressed our deep concerns when we experience down times due to lack of direction from the vendor. We had a down test environment for over 4 weeks and we had to reach out to another contact to get the issues resolved. I begged for documentation on what the fix was, and I have never heard back. We need to perform another refresh and are guaranteed to run into the same issues again. This is unacceptable as a company to offer this level of support to a paying customer.
The company also only connects to your environment through SecureLink, a gateway that is usually non conforming to any sized organization's IT Security policies and preferences. They will not work with you on this issue either. I have not had a good experience with this company at the last 2 organizations I have worked that used Allscripts. This is my single point of contention in my job duties.

Pros

The product offers an ease of use for our end users.

Cons

Everything.
The customer support is horrendous.
The company's connectivity.

 
 

Mike from Revere Hralth
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Allscripts review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Easy to use and works with Dragon software. I like the macros templates that can be generated - saves typing

Cons

Slow, instability with random kick offs, a lot of clicking is needed. The ICD 10 has poor choices and conflicting descriptions with provider codes vs. ICD 10 billing coding.

 
 

Nancy from Smaldore Family Practice Associates
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Worst Software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I would not recommend this product.

Cons

Constantly get errors and system down time. Some of the diagnoses descriptions do not match the ICD-10 book. We recently had an EHR upgrade and the following day after the upgrade, out system was down. Found out that the did not test before initiating the upgrade to clients.

 
 

Baldemar from Baldemar Covarrubias
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

I wish it was a faster EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Lab and X-ray interfaces work as expected
The H&P format is appears good.
Support is fast for critical issues but a little slow for other problems

Cons

It takes too many clicks to finish a note and dragon speaking is not part of EHR but can be added.

 
 

anna from Michael C. Kushlan
Specialty: Gastroenterology
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Expensive and not flexible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy lay out and easy to use. it has all the aspects of EHR like eRx, faxing, internal communications.

Cons

If you want support for your equipment, you have to purchase all hardware and software through them at 3 times the cost. We were trying to upgrade and their estimate included "education and training" for 3 years. When I asked to have it either removed or brought down to 1 year since we won't need it, they refused because it's what they think is best for us. Their monthly maintenance fees are very high and any updates I can't do myself, I have to pay extra to them. We were looking to switch to cloud based version but their fee is so high which didn't work for us either. In other words, once they got you and you are stuck with them, anything you want to do will cost you a fortune.

 
 

Samy from Covina arthritis
Specialty: Rheumatology
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Biggest mistake, we did in our life

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Please , do not think about
Do not ruin your life , your patients and your sanity over it.
Inspite it is very expensive but changing software is not easy.

Pros

EHR with horrible customer support
I do not like anything about it.
May be email intergration .
They return the call same day but useless

Cons

8 months ago, we are getting multiple errors during the day, that paralyzed the computer and we have to restart the computer again that may take up to 10-15 minutes and sometimes more. Imagine this can happen 10-20 times per day which lead us to finish charting at midnight every day. Very frustrating
We are contacting our attorney

 
 

Gary from Gary Drillings MD PA
Specialty: Orthopedics / sports medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Lack of customer service and a multitude of issues including connectivity and third party vendors make this very difficult to recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The turnover within the company makes it difficult to establish a relationship with anyone if there is an issue. Routine failures in connectivity and lack of timely support create severe difficulty with work flow and patient care.

Pros

I have been using it for 7 years so familiarity is about the only saving grace at this point. It is a certified ehr vendor.

Cons

see review title. Follow My health portal was unusable. Third party vendors for additional add ons available for additional fees. I have been told that I will need to pay them for access to my patient records should I desire to switch to another vendor or retire.

 
 

Teresa from Parkway Medical Group, PC
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Unable to Fix Problems in a timely manner.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not happy with the Allscripts System. Have been with company 16 years, started with Tiger then Allscripts Myway, now Allscripts Pro. Unable to get problems resolved in a timely manner. Problems understanding the customer service, overall language barrow. Ask when to call in (Have you check the Allscripts Port for the answer first before call customer service) We are a busy 4 physicians office and don't have time to search for the answer to our problems) We need an answer so we can continue on with our daily duties.

Pros

Displays nicely, user friendly for the most part, easy to navigate, Doctors like having the dragon.

Cons

Problems with e-Prescribe, allowing the physician to free text diagnosis, doesn't show social security numbers (which would be very helpful for the referral clerks), If correction needs to be made in PM the corrections do not cross over to EHR, so you have to go in and do an addendum

 
 

Amber from Iowa ENT
Specialty: Otolaryngology (ENT)
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

WORST.EHR/EMR.EVER!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is so ancient. Not sure how they can say they are one of the best or leading in EHR?? Complete lie! Has any of the faculty or developers of this company ever seen any other EHR?? I'm guessing not. Maybe they should see some other EHRs or have experienced providers help them! You also get nickel and dimed on everything even when you pay majors dollars to have the program and have to continue to pay for services, monthly fees, and for every upgrade and added the feature. Their customer support is horrible because half the people don't know what they are doing.

Pros

Nothing. Well I guess I'm supposed to pretend that I like something to move forward, but I honestly cannot!

Cons

Everything from the layout, templates, workflow, e-scribing, how only one person can be in the note and you have to steal it or take it over in order to do your part. I can't even create a note on someone I saw last week because another provider had two charts open on this patient that needed to be finished. AND...I can't even view any of these open notes either even when I am following up on this patient and need to see some things. You have to enter each prescription and send separately. The search buttons for diagnosis, procedures, test, education is horrible. You need to be able to find one thing with multiple names medical and layman, most commonly used. The nurses should be able to put in their vitals and go into medication, history, social, family, etc.....at the same time I getting into the HPI, exam, diagnoses and plan. I should be able to see the entire note, every section, on one page so I don't have to do a tone of clicking to try and see everything. I want to see the entire note. I should also be able to see problem list, medications, and other things off to one side. If someone is trying to open a section I am in it just needs to let them know by saying "so and so is in this section right now do you really need to take it over as it wouldn't save anything." This was helpful with the last EMR I had at my last job as I could even ask the person it said was on if they could get out of the section if I needed them too. When you have a template, you should be able to select something, but still alter it. For eg. if you choose one of the already made master list options you can't even put anything before or after or in between the sentence. Even when entering days or weeks to some of these sections you should be able to free text and even put 2-3 weeks or whatever you need to put in there. It should be very easy to make templates and edit things. Have any of these developers ever went into a medical office to even see how busy and complicated it is. It needs so much work. It is SOO old school!! I seriously am so frustrated, I can't even understand how this business is still successful?? I'm honestly going to spread the word on this program as it is the worst investment ever. Also when running reports it doesn't capture everything. Also isn't very helpful for meaningful use.

 
 

Rebecca from Fredericksburg Clinic
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Unhappy with Allscripts

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is a nightmare. "Allscripts is not user-friendly, updates that allow for monitoring of data gouge us (but are a requirement of future reimbursement) and support is slow to respond to problems. When we notify them a common response is "it is a known problem". That is not at all reassuring.

Pros

E-prescribing

Cons

Everything else

Advice to Others

Stay far away from this product. Not only will it drag you down but it is almost impossible to get out.

 
 
 
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Showing 1-8 of 8

Ryan from St. Louis Children's Hospital

September 2017

September 2017

Many Clicks Yield Low Results

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This software makes inter-provider communication easy. The custom order feature provides increased efficiency. Pharmacy renewal requests are seamless.

Cons

Unfortunately, this software makes it difficult to track laboratory results across time which is less than optimal in the medical profession. Take notes is far from simple as the program requires multiple clicks in and out of text boxes to create notes. Finally, the custom patient and provider lists are cumbersome to create and manage.

Source: Capterra
 

Scott from Surgical Associates of North Texas
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

My experience could not be any worse.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Major headaches and a ton of ridiculous bills for no service.

Cons

Constant "upgrades" that didn't do anything to improve productivity, only made it more difficult to complete my daily work. Customer support was terrible. Biggest drawback, now in hindsight, is how incredibly expensive it is. We started with them early when there weren't many options. I'd keep hearing from other docs how much they were paying for their EMR's and be thinking "no way, they must not have what we've got". Turns out, I was the one being had. I now spend less than half of what Allscripts charged me, and get office management and billing support as well. I have trouble understanding how they are still in business with their model.

Source: Capterra
 

Warren from Pharmaceuticals
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Terrible software, terrible company and trapped due to 7 year contract!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None....only a practice in debt......................................................................................................................

Pros

You can take breaks between patients while the EMR goes down quite frequently. The patients don't like it though when they start a riot in your waiting room. Because the software and cloud are terribly made and break down a lot you do get to talk to the folks in India a lot...that's where the IT is based from. Since they aren't able to help you and just say things like "this is a global problem we are aware. " That's really nifty but I have 15 patients waiting for me. This hasn't really turned out to be a PRO.... to be honest there really are no PROs.

Cons

high price to get out of contract. Shady company with a very bad product. This will be the worst business decision you ever make. You simply cannot get out of contract. In my opinion would never ever do business with this company.

Source: Capterra
 

jeffrey from broadlands family practice

July 2012

July 2012

helpful comments?

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I think this is good product that is adaptable to vareity of ways providers think about patient care. I know it is a struggle to adapt to every different way that providers provide care. Need to focus on support and undertanding the issue and not tryin to run down a checklist, need to have better assistance with updates and new features on the product to make sure all clients are using the product to its fullest.

Pros

Easy to use and teach
very adaptable to a user with respect to ros/PE/short lists

Cons

can be clunky to use and run reports out of
sometime not intuitive on how to use (see labs set up and catalogs). Teaching, videos, ongoing help with understanding the product with new releases and when new services are offered

Source: Capterra
 

Jennifer from Medical Associates

July 2012

July 2012

Can be better

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

It is over all a great product it just needs some user-friendliness.

Pros

It has a lot of functionality, a lot can be done and documentation can be followed and found easily.

Cons

It is hard to customize templates and work with output manager. Some of the way to handle entering results could be made easier. It lacks the medical use side. I think that maybe actual users should be part of the design since we understand the actual use of the program. Documenting should be made easier and ways to fix within the system should be eaxsier as well.

Source: Capterra
 

Carolyn from Chapel Hill Internal Medicine

July 2012

July 2012

Pro EHR Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

More user friendly documentation on how to use features in PDF form as opposed to webinars or web videos. I would love to see a library of "how to" documents on all the various modules for customizing and building templates, etc. The things the "super users" need to know in order to customize the EHR as well as train other employees.

Pros

Easy to use, does not take a lot of training for providers. Good tech support.

Cons

Harder modules are more difficult to master, such as the Output Manager, clinical customization module, reporting module, mapping of LOINC codes in lab catalog, creating custom reports.

Source: Capterra
 

Beverly from Burton Creek Rural Clinic

July 2012

July 2012

Pro EHR Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would recommend the product to other users, but warn them of some of the support issues. We've only had one instance of an urgent ticket that took what we deemed too long to solve.

Pros

It is a fairly easy product to use once you get through training and figure it out. Makes our life easier when it works properly.

Cons

Sometimes when things go wrong it takes a while to get someone to work your support. I have a couple of support tickets open currently that have been open for several months.

Source: Capterra
 

Evonn from Medical & Surgical Clinic of Magee

July 2012

July 2012

Allscripts Professional

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would not recommend this system to a new clinic at this time. I wish I could switch to another system.

Pros

It works to keep medical records in one place.

Cons

Reporting and OB Records are useless. You cannot easily retrieve meaningful reports. I have been working with support for 6 months to just try and retrieve certain lab and radiology reports. It is not user friendly for multiple practices. Support is terrible even if you get someone you can understand which is rare due to the language barrier. It is not easy to document using information from a previous visit. There are always bugs and I am tired of hearing "that case is with development". I am tired of training support on the system. They should be training me. Output manager is too complicated. Currently my function access does not perform as it should. Too many bugs in this system.

Source: Capterra