TouchWorks EHR Software

2.96 / 5 (143)

About TouchWorks EHR


TouchWorks EHR is an ONC-ATCB certified, Meaningful Use compliant cloud-based electronic healthcare record solution from Allscripts. It’s designed to meet the requirements of midsize to large practices, multi-specialty clinics and academic medical centers.

TouchWorks EHR features Allscripts Wand, which gives physicians mobile access to records. This system also offers e-prescription features, allowing physicians to perform drug interaction and allergy checks. It allows caregivers to design customized workflows on the basis of their protocols and practice requirements. 

TouchWorks offers an oncology module that helps in team collaboration, workflow management as well as automation of patient's chemotherapy encounters. The solution provides clinical analytics and reporting features that enable physicians to analyze disease management and clinical findings data. 

TouchWorks EHR provides application programming interfaces (APIs), which clients can use to integrate TouchWorks EHR with other software systems.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

143 Reviews of TouchWorks EHR

Average User Ratings

Overall

2.96 / 5 stars

Ease-of-use

3.0

Value for money

2.5

Customer support

2.5

Functionality

3.0

Ratings Snapshot

5 stars

(21)

4 stars

(36)

3 stars

(30)

2 stars

(17)

1 stars

(39)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 143 reviews

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April 2017

Warren from Pharmaceuticals

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

April 2017

Terrible software, terrible company and trapped due to 7 year contract!!

None....only a practice in debt......................................................................................................................

Pros

You can take breaks between patients while the EMR goes down quite frequently. The patients don't like it though when they start a riot in your waiting room. Because the software and cloud are terribly made and break down a lot you do get to talk to the folks in India a lot...that's where the IT is based from. Since they aren't able to help you and just say things like "this is a global problem we are aware. " That's really nifty but I have 15 patients waiting for me. This hasn't really turned out to be a PRO.... to be honest there really are no PROs.

Cons

high price to get out of contract. Shady company with a very bad product. This will be the worst business decision you ever make. You simply cannot get out of contract. In my opinion would never ever do business with this company.

May 2017

anna from Michael C. Kushlan

Company Size: 2-10 employees


Ease-of-use

4.0

Value for money

2.0

Customer support

2.0

Functionality

3.0

May 2017

Expensive and not flexible

Pros

Easy lay out and easy to use. it has all the aspects of EHR like eRx, faxing, internal communications.

Cons

If you want support for your equipment, you have to purchase all hardware and software through them at 3 times the cost. We were trying to upgrade and their estimate included "education and training" for 3 years. When I asked to have it either removed or brought down to 1 year since we won't need it, they refused because it's what they think is best for us. Their monthly maintenance fees are very high and any updates I can't do myself, I have to pay extra to them. We were looking to switch to cloud based version but their fee is so high which didn't work for us either. In other words, once they got you and you are stuck with them, anything you want to do will cost you a fortune.

April 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

April 2019

Good program but could use some updating

I truly do like this program and it is a significant part of our practices day-to-day functions. When it goes down clinic is highly negatively impacted. I would absolutely recommend this program and paired with Allscripts PM. Both are EXTREMELY ESSENTIAL is helping our practice run efficiently.

Pros

can view schedule and check in/discharge patients, holds all patients records and notes, i like the layout of individual patient's charts, the fact that you can scan in documents including insurance cards/ID's and designate where to drop them

Cons

freezes frequently, organization of general layout could be better, more breakdown of ways to search for a patient chart, crashes OFTEN, LARGE ISSUE WITH ALLSCRIPTS PM CROSSING OVER TO ALLSCRIPTS CLOUD EHR!!

September 2018

Julia from Gastroenterology Associates

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

September 2018

Allscripts Review

Charting consistently on the system over years allows for continuity of care in our office. Overall the system is efficient and allows me to meet my objectives of charting on my patients.

Pros

It is helpful to make specific templates for each problem. This saves a lot of time which is helpful when you have a busy day of patients. Clicking on pertinent positives and negatives with the ability to add comments all build the note together nicely.

Cons

Usually the only issues we have with Allscripts is that it tends to freeze. Then we get kicked out of the system which is frustrating since it wastes a lot of time. It is not always clear if this problem comes from Allscripts itself or is in part due to our internet connection.

November 2017

Kelsey from Beacon Medical Group

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2017

I am a user of this software and it is easy to use once you are aware where things are located.

I was able to get referrals and orders sent to other facilities a lot quicker and easier.

Pros

The internal fax that was included in the software. It made it very easy and accessible to fax documents and records in Allscripts EHR. It wasted less paper by allowing us to fax things (ie; lab orders, diagnostic test orders, referrals) to other facilities rather than print it out and manually fax it from a fax/copy machine.

Cons

There was no shortcut to find documentation. I would have to search through documents by dates to find different messages or things that were scanned in. Once I was able to find what I was searching for then it was easy to locate the document again.

April 2017

Amber from Iowa ENT

Company Size: 2-10 employees


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

April 2017

WORST.EHR/EMR.EVER!!!!

It is so ancient. Not sure how they can say they are one of the best or leading in EHR?? Complete lie! Has any of the faculty or developers of this company ever seen any other EHR?? I'm guessing not. Maybe they should see some other EHRs or have experienced providers help them! You also get nickel and dimed on everything even when you pay majors dollars to have the program and have to continue to pay for services, monthly fees, and for every upgrade and added the feature. Their customer support is horrible because half the people don't know what they are doing.

Pros

Nothing. Well I guess I'm supposed to pretend that I like something to move forward, but I honestly cannot!

Cons

Everything from the layout, templates, workflow, e-scribing, how only one person can be in the note and you have to steal it or take it over in order to do your part. I can't even create a note on someone I saw last week because another provider had two charts open on this patient that needed to be finished. AND...I can't even view any of these open notes either even when I am following up on this patient and need to see some things. You have to enter each prescription and send separately. The search buttons for diagnosis, procedures, test, education is horrible. You need to be able to find one thing with multiple names medical and layman, most commonly used. The nurses should be able to put in their vitals and go into medication, history, social, family, etc.....at the same time I getting into the HPI, exam, diagnoses and plan. I should be able to see the entire note, every section, on one page so I don't have to do a tone of clicking to try and see everything. I want to see the entire note. I should also be able to see problem list, medications, and other things off to one side. If someone is trying to open a section I am in it just needs to let them know by saying "so and so is in this section right now do you really need to take it over as it wouldn't save anything." This was helpful with the last EMR I had at my last job as I could even ask the person it said was on if they could get out of the section if I needed them too. When you have a template, you should be able to select something, but still alter it. For eg. if you choose one of the already made master list options you can't even put anything before or after or in between the sentence. Even when entering days or weeks to some of these sections you should be able to free text and even put 2-3 weeks or whatever you need to put in there. It should be very easy to make templates and edit things. Have any of these developers ever went into a medical office to even see how busy and complicated it is. It needs so much work. It is SOO old school!! I seriously am so frustrated, I can't even understand how this business is still successful?? I'm honestly going to spread the word on this program as it is the worst investment ever. Also when running reports it doesn't capture everything. Also isn't very helpful for meaningful use.

June 2018

Gordon from Mid-Atlantic Nephrology Associates

Company Size: 51-200 employees

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

June 2018

Very versatile product that is very difficult and expensive to configure.

Product generally works pretty well, but basic not critical bugs are rarely if ever corrected (even crossing major versions). Despite expensive maintenance contracts. I have been told that despite calling their period in version updates as "Cumulative Updates", they do not recommend applying these unless you have specific issues addressed. This would make them a hotfix rather than a cumulative update.

Pros

Extremely versatile and customizable product.
User interface is fairly clean and easy to use.
Vast number of features and options specific to your practice.

Cons

Company is slow to correct usability and bug issues.
Support is slow and often does not seem very skilled.
Extremely expensive to implement, upgrade and patch.

November 2017

Scott from Penn State Medical Group - White Rose

Company Size: 501-1,000 employees

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

November 2017

Word processor, with mandatory functions cobbled together and poorly searchable

Pros

Prescriptions easy to renew, though poor graphic layout makes it difficult to identify meds on list.
Immunization chart can show column of last dose given

Cons

1. Not intuitive at all, needs 12 clicks to do pretty much anything.
2. Progress notes are not searchable for data(no snomed assignment of findings) very little is, so documenting quality parameters (e.g. diabetic foot exam or depression screening) means going outside of the progress note (12 clicks) and separately entering an order to do the exam then satisfy the order with a result. They kind of cobbled their data processor to a word processor.
3. The front office scheduling and billing module is often down, and Allscripts is very slow to respond and not proactive, only slowly reactive to problems.
4. Updates to the EHR tend to screw things up (like deleting favorites lists) and because of their slow responses, it takes 3-4 weeks to regain/repair that lost functionality. Our previous EHR would do beta testing on updates first which would identify glitches so they could be repaired before full rollout and we would be given the option of being a beta test site or not.
5. Templates for progress notes are primitive and not interconnected. For example, a diabetic visit and patient has sinusitis too. Clicking finding on one form doesn’t show same item already clicked when using any other form. And the History forms are not linked to PE forms, etc, so if you have a Lyme patient you can search for a Lyme history form (12 clicks) but you would separately have to search for a Lyme PE form (12 clicks) or just give up and free text hx and PE findings (thus functioning more often as a glorified word processor).

July 2017

Marie from Home Care Plus

Company Size: 51-200 employees


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

July 2017

Not up with the current times

We have been unhappy, but our Liason Sally Borel came to the rescue and set up meetings to answer our concerns and has kept in close contact with me. She is a big, big improvement over the Allscript liaison that we had before, Maureen. she never returned any phone calls or emails.

Pros

Careplan charting
Support Team
Sally Borel our Liason
Fact that a clinician does not need to be hooked to WiFi to use
Med profile more user friendly, still needs tweaking to be able to give to a patient

Cons

Not cloud based
Need to sync in order to see documentation
Need a server
You charge by the license and not by the census
Can not use the software on any device
HHA care plan not user friendly

March 2016

Debra from Communtiy Hospital Home Health


Ease-of-use

3.5

Customer support

4.5

Functionality

3.0

March 2016

Home Health Review

Pros

Quick response time for IT help. The IT staff are very friendly, just difficult to understand sometimes. I like how the EMR looks when it is printed out.

Cons

It is difficult to understand the language or accent of some of the IT help. Also my staff can not sych from home sometimes and we have been told recently that Allscripts does not work with VPN or remote access. This is and important feature that is needed for a home health company. I also wish that entering medications and ending them were easier. If we have a patient that gets admitted to the hospital for a few days, we have to end each med and then add them back in when they come back home. The way Allscripts medication feature is set up is not worker friendly. Nurses would love to give you input on how to make this feature much easier.

April 2017

Gary from Gary Drillings MD PA