TouchWorks EHR Software


TouchWorks EHR is an ONC-ATCB certified, Meaningful Use compliant cloud-based electronic healthcare record solution from Allscripts. It’s designed to meet the requirements of midsize to large practices, multi-specialty clinics and academic medical centers.

TouchWorks EHR features Allscripts Wand, which gives physicians mobile access to records. This system also offers e-prescription features, allowing physicians to perform drug interaction and allergy checks. It allows caregivers to design customized workflows on the basis of their protocols and practice requirements. 

TouchWorks offers an oncology module that helps in team collaboration, workflow management as well as automation of patient's chemotherapy encounters. The solution provides clinical analytics and reporting features that enable physicians to analyze disease management and clinical findings data. 

TouchWorks EHR provides application programming interfaces (APIs), which clients can use to integrate TouchWorks EHR with other software systems.



136 Reviews of TouchWorks EHR

Overall rating

2.88 / 5 stars

Filters:

Showing 1 - 20 of 136 reviews

January 2019

Aaron from Hospital & Health Care

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Excellent for Communicating with Health Care Providers

Great.

Pros

This platform allows for providers to communicate and exchange information through an easily navigated site. Which reduces workload and provide for better efficiency.

Cons

Not enough users to be able to use on an everyday basis

January 2019

Autumn from Envision Eyecare

Company Size: 11-50 employees

Review Source


Ease-of-use

2 of 5

Functionality

4 of 5

January 2019

Usable, but difficult to learn

Pros

Easy to access within many different EMR systems, secure with multiple steps to ensure no one but the doctor is prescribing, quick sending to pharmacy.

Cons

Somewhat unreliable, can occasionally not send scripts when ordered but this does not happen often. Takes a bit of training to get used to.

December 2018

Kathleen from Chiropractic Professional Center

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

December 2018

Allscripts EHR Review

Pros

Ability to incorporate all needs of practice and different providers.
Complete, record keeping. Easy to to understand documentation. Some dictation capabilities.

Cons

Cost per Doctor, not feasible for smaller practice. Significant learning curve, and implementation changes.

November 2018

Keri Ann from Doctors Pathology Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

This is a great product!

This was the best EHR and PM system I have worked with. Training was extensive and customer service courtesy and knowledge was like not other.

Pros

Ease of use, functionality was impeccable! From the training to using within the practice, Allscripts just made work life so much easier.

Cons

Sometimes information did not fully transfer but this was rare.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

Decent EMR if you set it up correctly

Pros

If you spend weeks/months setting this up correctly before use, it is a decent EMR for primary care and some specialties.

Cons

Requires administrator AND PHYSICIANS to spend days/weeks if not months setting up system tables, protocols, and templates before system can be used appropriately. Limited usability with poor workflows for certain specialties that rely on body-site specific coding in ICD-10.

November 2018

Mary from DVACO

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Everything I need

I utilize this program remotely for Case Management. It provides me with up to date info on my patients and I can provide the best care possible by ensuring the patient has a smooth transition to wherever he goes on discharge.

Pros

Everything is at my fingertips. I can easily find demographic information, doctor’s notes, nurses notes, studies, medications, etc.

Cons

It is busy to look at and I wish things were categorized a little better with bolder titles.

October 2018

mariaelena from mariaelena gonzalez MD PA

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

October 2018

Worst costumer service. Do no trust this company

Pros

semi easy to use. I don't really have anything good to say about this company. The lied to me when I renewed the contract. Have an attorney read your contract before you sign any contract with a EMR.

Cons

Worst costumer service . You placed a call, somebody abroad answered, you placed a ticket, and nobody resolve your problems. They don't give you ant training even though they offered to me when I signed my contract. Very unprofessional. Check your statements they always come with new extra charges without an explanation. Terrible experience with this company. A nightmare.

October 2018

Evangeline from Healthcare Management Associates

Company Size: 11-50 employees

Review Source


Ease-of-use

2 of 5

Functionality

5 of 5

October 2018

Outdated

Pros

-once you get used to the dinosaur-ancient-like interface, you can probably get your claims to go through

Cons

-ancient-like interface, totally not user friendly and a pain in the you-know-what to navigate or solve any simple issue

September 2018

Elizabeth from Baylor Scott and White

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

Allscripts Review

Pros

Easy to navigate with drop down menus, straight forward.

Cons

There are a lot of buttons, can be busy at times.

September 2018

Deborah from Sunland Home Care

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

A needed platform

Ongoing QA assessment and constant improvement and R & D

Pros

The necessity of using this in the medical industry. The wide range of various arenas of healthcare.

Cons

The heavy traffic and slowness. Sometimes it is slow during heavy traffic times at certain periods of the day.

September 2018

Julia from Gastroenterology Associates

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

September 2018

Allscripts Review

Charting consistently on the system over years allows for continuity of care in our office. Overall the system is efficient and allows me to meet my objectives of charting on my patients.

Pros

It is helpful to make specific templates for each problem. This saves a lot of time which is helpful when you have a busy day of patients. Clicking on pertinent positives and negatives with the ability to add comments all build the note together nicely.

Cons

Usually the only issues we have with Allscripts is that it tends to freeze. Then we get kicked out of the system which is frustrating since it wastes a lot of time. It is not always clear if this problem comes from Allscripts itself or is in part due to our internet connection.

September 2018

Latasha from Physicians For Women

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Allscripts EMR is a helpful and very knowledgeable system.

Pros

What I like most about this product is the many different reports you can run to have check and balance for accuracy

Cons

The learning process of different short cuts you figure out on your own when using the system. Things that weren’t included in the training module

August 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

August 2018

Great software but expensive

Sending electronic prescriptions is very easy. Overall this is a expensive program that lacks of a strong customer support.

Pros

Its features of e-prescription, immunization scheduling, easy to use and manage.

Cons

Transition times between screens. Speed is not what we expected. Customer care representatives are not as helpful as you would expect. Long-term contracts make difficult to look for another supplier.

August 2018

Darien from Parks Motors

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Allscripts Review

Pros

This is a great company and is your one stop place to find anything you may need in regards to healthcare. I find it very useful.

Cons

No cons with this program, it is also user friendly so virtually anybody could use the program to its maximum ability

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

August 2018

Allscripts

Slows work production significantly. STAY AWAY....you will be very unhappy with this product.

Pros

Ability to access at home. Otherwise, these is nothing to like about this product.

Cons

Everything. It constantly kicks you off, freezes, creates error messages, bounces back prescriptions and in some cases, kicks you off without the ability to access any records. Terrible customer service. If I had a dollar for every tickets we have placed with them over the past 7 years....I would be a millionaire!

August 2018

Stuart from Francisco Gil Professional Medical Co.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2018

Some good features but not user friendlly

We have gotten used to it, however the only reason we continue to use it is because we have payed so much for it.

Pros

by the book (but not very user friendly because of it), MIPS portal is nice(though very buggy), FMH is helpful and there are new features we are looking forward to.

Cons

Crashes all the time. Expensive. Hard to use if you don't have an IT guy. Support is hit or miss.

July 2018

Nancy from Medical Organization

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

July 2018

I use it for budget tracking and it's okay

Pros

It works for what my company uses it for, but I have to say there aren't any pros to it. It's just not easy to use.

Cons

The interface is what needs work. I'm just not a fan of the product as it's not easy to navigate. There are way too many options.

June 2018

Troy from Camden Medical CLinic

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

1 of 5

June 2018

Worst EHR I have used

Pros

user Friendly but that's the only good thing I can say about it.This says I need 100 characters but there really is nothing more to say.

Cons

support is in India and there is no accountability for bad advise, the management is hard to deal with unless you email the CEO

June 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Absolutely wonderful

Pros

This was a simple, cut and dry program that was beyond easy to navigate. Everything is so simple to find and the layout is great

Cons

There actually arent any cons that i can think of off the top of my head. This is a very well made program

June 2018

Tiffany from Southwest kidney institute

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

June 2018

Allscripts EHR is good to use!

Pros

It is a great product to use at any medical facility. Its easy to teach others how to utilize this program and its efficient!

Cons

I do not have any cons or complaints on this product. It works great for my staff and I, Thank you!!