--- title: "Valant EHR Suite Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Valant EHR Suite. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Valant EHR Suite is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/valant-psychiatric-emr-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Mental Health EHR Software](https://www.softwareadvice.com/medical/mental-health-emr-billing-software-comparison/) / [Valant EHR Suite](https://www.softwareadvice.com/medical/valant-psychiatric-emr-profile/) / Valant EHR Suite Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/valant-psychiatric-emr-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/valant-psychiatric-emr-profile/alternatives/) # Valant EHR Suite User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 339 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.1/5 - Value for money: 4.0/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 186 reviews (55%) - 4 stars: 82 reviews (24%) - 3 stars: 33 reviews (10%) - 2 stars: 18 reviews (5%) - 1 star: 20 reviews (6%) ### Most mentioned pros - The scheduler is very versatile, and helps with the workflow, and I can see how all my staff are doing. - Valant EMR streamlines billing and record keeping very well and provides a Hippa compliant avenue through which all client and therapist communications regarding treatment, billing and scheduling can occur through this confidential portal. - I can send reminders to my clients so they keep compliance with their visits, which is great. ### Most mentioned cons - It goes down and can be glitchy more often lately and this creates frustration on our team and takes our time to manage impact this has on clients. - Valant goes down during business hours all the time (6am through 3pm on a Monday for example) and it is impossible to view even the schedule during this time. - I do have concerns that this system is apart of one of the 3 largest cloud systems which could make us a target for breaches. ## Valant EHR Suite customer reviews Showing reviews 1-25 of 339 (page 1). ### Nurse Practitioner - Overall rating: 2/5 - Reviewer: Patricia S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I stay with Valent mainly because it will be too much work to transfer to a new EHR. I am not happy with the lack of people and support with this company for the price they need to correct this, #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Valent is a good EHR The major negative is the customer support. It is difficult to reach a live person and resolve problems. #### Cons Zero customer support, and they are expensive. I have several concerns, and it has been weeks since I got the support needed to resolve the problem. Also, I was given inaccurate information, and no one dealt with that concern. #### Vendor response Hi Patricia, thank you for taking the time to share this. What you’ve described is not the experience we want for you, and we’d like to understand what happened and how we can help. Please reach out using the contact information included with this response, and we’ll make sure your concerns are reviewed by the appropriate team so we can make it right. Replied June 2026 --- ### A Return to Simpler, Smarter Systems - Overall rating: 5/5 - Reviewer: Latoya B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would rate Valant a 9.5 out of 10. It is an excellent system for both small and large behavioral health practices. Based on my experience with multiple EHR and billing suites, including other platforms, Valant stands out—particularly for TMS-based practices. While there are some opportunities to further enhance billing functionality, the overall ease of training, usability, and workflow efficiency is exceptional. Valant also provides strong implementation support for new practices and responsive ongoing help desk support, which adds significant value. After years of working with increasingly complex systems, Valant feels like a return to how business used to be done—simpler, more intuitive, and focused on getting the work done rather than working around the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about the Valant EHR suite is its integrated design. Clinical, billing, and financial data live in one system, which allows for clearer visibility into operations, aging, and performance without relying heavily on external reporting tools. It reduces data fragmentation and allows teams to understand operational and financial performance in real time. #### Cons There are a few opportunities to enhance end-user efficiency, such as improved visibility of patient identifiers across screens, more consolidated workflows for credit balance resolution and refunds, and additional system functionality for manual posting. The ability to balance both in the beginning and end, without the need start over when the balance is off. Also, improvement with telehealth functionality. #### Reasons for choosing Valant EHR Suite Cost, ease of use, and setup. Also Valant caters to the mental health community which continues to grow. The ability to support a practice at all sizes matter. #### Reasons for switching to Valant EHR Suite Financial visibility, and ease of use for patients and staff is important. #### Vendor response Hi Latoya! We're so glad to hear you're having a good experience with Valant. Thank you for taking the time to write this review! Your feedback means the world to our teams. Replied March 2026 --- ### Still enjoying Valant. - Overall rating: 5/5 - Reviewer: jaclyn f. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I’ve use this program for a long time and I found it to be perfectly suited for my needs. It is quick intuitive and encompasses a lot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I haven’t using this AHR for approximately two years now and I have had no problem with it. It can handle a lot of information and is easy to use. #### Cons The program offer so much that it takes some time to understand all that offers and how to access these things, such as treatment plan interventions. #### Vendor response Thank you, Jaclyn! We appreciate you taking the time to write this review and we're so glad to hear you're having a good time with Valant! We appreciate your partnership. Replied January 2026 --- ### Valant Rocks - Overall rating: 5/5 - Reviewer: Dr. C. Keith H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our group has been using Valant since 2014--it keeps getting better and better! It got a complete remake about 5 years ago and it has taken off like a rocket since. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, and it just keeps getting better and better. Both the clinician side and the billing side are great! #### Cons Doctor First, the e-prescribing module. Doctor First's tech support is pretty terrible, even when our Valant rep is trying to reach out to them. --- ### Good platform - Overall rating: 5/5 - Reviewer: Deana S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. There was a learning curve, but the support is good. I get the help I need when I ask for it. It integrates with my billing and payment platforms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros Fully integrative and easy to use. Our team likes the way it connects to billing and the client portal. #### Cons There are a couple of things that could be improved. One bug I need fixed has not been. I would like a way for clients to confirm appointments in the platform. #### Reasons for choosing Valant EHR Suite Good recommendations from colleagues and others. #### Reasons for switching to Valant EHR Suite Valant seems to work better with multiple providers in the practice. #### Vendor response Hi Deana. Thank you for the thoughtful feedback. We're glad the billing integration and client portal are working well for your team. We'd like to make sure the open bug and the appointment confirmation feedback get to the right team. Please reach out using the contact information included with this response and we'll take it from there. Replied June 2026 --- ### Quality Product - Overall rating: 5/5 - Reviewer: JILL W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have used a number of EHR and Valent has less issues than all of them. It is easier to use, learn, document and retrieve record from. Valant is always upgrading and improving its product and keeping up with current needs and demands. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Valant is easy to use, has good technical support and helpful for our practice in communicating. Valant provides us with a system that is accessible and user friendly. It has options for billing, client portals and messaging. Our clients seem to like it. #### Cons About one time a year we have a few days where it freezes up or is down for several hours. This has improved over time but all the EHR's have this kind of issue. It is accessible in and outside the practice. #### Reasons for switching to Valant EHR Suite Neither were easy to use, difficult to train staff on and not accessible to clients or our billing. #### Vendor response Hi Jill! Thank you for taking the time to write this review. We're so glad to hear that you're enjoying the EHR, and we're glad you are accessing it from within and outside your practice! That's the great thing about having a web-based platform. Thank you again for taking the time to write. Replied March 2026 --- ### Grateful I chose Valant - Overall rating: 5/5 - Reviewer: Katy S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I do recommend Valant and glad I chose it for our rapidly growing practice. It's good for a small group and can grow with you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Valant is intuitive to use and navigate through. Customer support is wonderful. Behavioral health focused and often adding new features that make it easier on the providers and clients. #### Cons It goes down and can be glitchy more often lately and this creates frustration on our team and takes our time to manage impact this has on clients. I wish it was easier to pay your bill....please implement Echeck. #### Reasons for choosing Valant EHR Suite Superior features for a growing practice. #### Reasons for switching to Valant EHR Suite Started my own company and needed to find an EHR that was developed with focus on mental health and a company with quick growth. #### Vendor response Hi Katy, Thank you for your review! We're so glad to hear Valant is working for your rapidly growing practice. We've shared your suggestion for echeck functionality with our team to consider implementing. Please know we review each of these comments individually. Similarly, we track and immediately prioritize all reports of functionality issues, and apologize if you experienced the global Amazon Web Services outage in October, 2025. Valant is committed to supporting your practice and the important work you do in behavioral health! Thank you again for your partnership. Replied November 2025 --- ### 1 year with Valant and counting - Overall rating: 4/5 - Reviewer: Alishia Z. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far so good and I'm looking forward to the future. It's a simple system with great upgrades and helpful task reminders. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is simple to use. The tutorial videos are helplful and customer service helps even more. They have provided great short cuts for me too. I love the tasks on the Dashboard because I need an extra level of accountability. I noticed that the system is updated all the time and I love this. Feedback is taken into account and the changes are very helpful. #### Cons I did not know it was apart of the Amazon Web Service until the outage. I do have concerns that this system is apart of one of the 3 largest cloud systems which could make us a target for breaches. I'd like to know what is being done to be sure we are protected moving forward. Is it possible to have the appointment calendar accessible offline? Just a thought #### Reasons for choosing Valant EHR Suite Accountability was most important to me at the time. #### Reasons for switching to Valant EHR Suite I needed more accountability, in particular that tasks reminders #### Vendor response Hi Alishia, thank you for taking the time to write this review! We're pleased to report that Valant user data and patient data are secure. Our database backups are stored outside of our core servers and are protected by triple redundancy. Data and backups were not impacted by the AWS outage. Regarding the outage, AWS is the world’s most comprehensive and broadly adopted cloud, and has had remarkable uptimes of 99.99%, with no similar outages for the previous four years. We are confident that we have invested in the best partner for the infrastructure for our platform and do not anticipate similar disruptions. We've shared your suggestion for offline calendar access with our team to consider developing. We appreciate knowing more about what we can do to provide a five-star experience. Thank you again! Replied November 2025 --- ### Terrible platform - Stay away! - Overall rating: 1/5 - Reviewer: Dr. Yolonda F. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Terrible! I would not recommend this platform to anyone! If it wasn't pushed on us by leadership I wouldn't even think to use it. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I don't...if I could give it zero stars I would. There is nothing about this platform that I like. It is only second to the worst platform I have used in my 30 years of practice. #### Cons This is not a user-friendly or intuitive platform. It takes six different clicks just to document a session, sign and lock the document. Treatment plan page will default to top of the page when entering goals, objectives and interventions which means you have to be very mindful of which you are working on and scroll down to the appropriate tab to enter information. Dashboard also defaults to original display so anytime you leave you have to reset your preferences all over again. There is too much information on the display which becomes overwhelming to look at and fatigues the eyes after a while. #### Reasons for switching to Valant EHR Suite Leadership decided to switch without getting feedback from providers. #### Vendor response Hi Dr. Yolanda, we're disappointed to hear this. We'd like to assist with the usability difficulties you're facing. Please reach out to our Support team by submitting a ticket here: https://valantsupport.zendesk.com/hc/en-us/requests/new so our team can provide training and record your feedback internally. Your experience is important to us, and we want to make sure all Valant users feel comfortable in the software. Thank you! Replied January 2026 --- ### “Best EHR” - Overall rating: 5/5 - Reviewer: Carmen M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to manage, never have any problems. What I like the most is that is very easy to navigate .love it! #### Cons I like it all.. when I have questions, they answer fast.. very easy to manage and system never goes down. #### Reasons for switching to Valant EHR Suite System went down a lot and took forever- to response #### Vendor response Hi Carmen! Thank you so much for taking the time to write this review. We're so glad to hear you're having a good time with Valant! We're here to support your practice and appreciate your partnership. Replied December 2025 --- ### Insurance Verification/ Billing Specialist - Overall rating: 5/5 - Reviewer: Michael D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have worked with Valant for the past 10 years and with the time i have spent using Valant, it very easy forward program to use. Some features are new and there are tutor videos or a document to show you now it works. I like Valant as an EMR software with functions of how Valant benefits. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its a perfect EMR software for an ideal company with Behavioral heath or any medical company, it easy to navigate, user friendly. #### Cons Updates, When you input information that you can't remove patients off Valant they are kept in the system. #### Reasons for switching to Valant EHR Suite The program needed an upgrade and we needed something that will work better for the company and be better beneficial --- ### Great System. No Complaints. Love Valant. - Overall rating: 5/5 - Reviewer: Mary D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Overall great. Recommend to all my colleagues. Don't have any real negatives. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Like that has measures built in. Very smooth workflow. Like everything about to to be honest. Can get my charting done in a very reasonable amount of time. #### Cons Look forward to hearing more about AI tools! And how Valant will evolve with faxing features. #### Reasons for switching to Valant EHR Suite Need a new emr for a new business and needs to mental health specific. --- ### We love Valant! - Overall rating: 5/5 - Reviewer: Meghan R. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We love the secure message feature. Another feature we rely on are the automated appointment reminders. Our patients heavily rely on them too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is a very user friendly platform. I'm not the most computer savvy person, and the knowledge base is a fantastic resource if I ever need a refresher on how to do anything. Valant is always coming out with upgrades and new features that continue to effectively help with time saving, patient relations etc. #### Cons The hold times to get through to someone over the phone for help can be quite long. Fortunately, a lot of information can be found in the knowledge base, but sometimes you need to speak to an agent and the hold times can be excessive. #### Reasons for choosing Valant EHR Suite Valant seemed to be the overall no brainer. I'm very happy we decided to go with Valant. Our staff is all happy with the decision to go with Valant. --- ### Very Pleased - Overall rating: 5/5 - Reviewer: Carl J. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Been using Valant for 14 years and have yet to be disappointed. Very pleased with the overall performance of the system #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros responsive to needs, geared to psych setting. the support staff are very proficient and act quickly to solve any problems that arise. #### Cons None #### Vendor response Hi Carl, thank you for taking the time to write! We're so glad to hear you've had such a long and pleasant history with Valant. Replied July 2025 --- ### Highly Recommend Valant for outpatient psychiatry. - Overall rating: 5/5 - Reviewer: Scott B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would highly recommend Valant for outpatient Psychiatry as it is simple to use, offers portal communication, and also allows notes to carrying forward. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the simplicity and ease of use. Less bulky compared to many other EHR's I have used over the years. #### Cons I have had some issues with electronic labs however, I don't think that is a Valant issue and more likely the lab being used to order electronic labs. #### Vendor response Hi Scott, thank you for taking the time to write! We're so glad to hear you're having a good time with Valant for outpatient psychiatry. We're grateful for your partnership. Replied May 2025 --- ### First year of Valant in the books - Overall rating: 4/5 - Reviewer: lauren g. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Implementation was rough as the clearinghouse dropped the ball. Otherwise things have been going pretty well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The ability to view multiple screens at one time without having to get out of something you are working on. #### Cons The fact the support takes forever to get back to you when you open a ticket. --- ### Good but could be better - Overall rating: 4/5 - Reviewer: Nicole K. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Using this suite for over 5 years for scheduling and only recently using the treatment plan options #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I enjoy scheduling and being able to document within the suite #### Cons I don't care for how the treatment plan is set-up. Minimal drop downs and minimal options. For instance, no options for relational challenges and when looking at depression the drop downs only cover a minimal number of options. I do like the customization, but it takes a lot of time and is not necessarily user friendly. --- ### Best for practices for multiple types of providers - Overall rating: 3/5 - Reviewer: Galadriel W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was the first EHR that I used, so once I got used to the layout, it was ok to use. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Providers from therapists to psychiatrists and other medication management providers could use Valant EHR, which made it a cohesive system for clinics that have both types of providers. It offered a prescription management tab for the prescribers to use. #### Cons The layout was a bit difficult to work with. --- ### Customizability! - Overall rating: 4/5 - Reviewer: Morgan C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I enjoy the platform compared to others I've utilized, such as eRecord, Apricot, and ClinicTracker. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Customizability of Macros, paperwork, etc. #### Cons Lacking a pop-up system or alarm system when paperwork is overdue. --- ### User-friendly - Overall rating: 5/5 - Reviewer: Elaine B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used a few different EHR‘s and Valant seems to be one of the better ones. Fairly well organized, user-friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The how to videos are very helpful and then the portal is basically user-friendly and does not take that long to learn #### Cons The review and updates for the treatment plans can be a bit confusing. It appears to have too many moving parts. --- ### Solomon's review - Overall rating: 5/5 - Reviewer: Solomon A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with the Valant EHR Suite has been very positive. One of the standout features for me is how easily I can access patient information. The system is user-friendly and allows me to quickly retrieve critical details about my patients, whether it's their medical history, treatment plans, or previous notes. This ease of access enhances my efficiency and ensures that I can provide timely and informed care to my patients. The streamlined workflow and intuitive interface have made a significant difference in my day-to-day practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really appreciate how Valant streamlines my workflow as a psychiatric nurse practitioner. The system's ease of access and intuitive design make it incredibly simple to retrieve patient information quickly, which is essential in a busy practice. Whether I need to review a patient’s history, update their treatment plan, or check on past appointments, everything is just a few clicks away. This efficiency not only saves me time but also allows me to focus more on providing quality care to my patients. #### Cons What I liked least about the Valant EHR Suite is that while the system is generally efficient, there are occasional challenges with customization options. Sometimes, I find that the templates and forms are not as flexible as I would like, which can make it difficult to tailor them to the specific needs of my practice. Additionally, the system can occasionally feel a bit sluggish when navigating through more complex patient records or during peak usage times. While these issues don't overshadow the overall benefits, they do present areas where the system could improve. --- ### Using valent for mental health services - Overall rating: 5/5 - Reviewer: Deborah P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I would have to say that I would suggest valent to other mental health providers. They won’t be disappointed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Scheduling, claims denials, and ERA’s are items that stand out above, and beyond any other system I have used #### Cons The only downfall I feel is the client portal. A lot of clients have trouble getting onto the portal because it is not supported by many browsers. And a lot of clients use their phone. #### Reasons for choosing Valant EHR Suite Valent was suited for our practice under mental health services. Their claims management, ERA’s, scheduling, and documentation where exactly what we were looking for. #### Reasons for switching to Valant EHR Suite Just looking for a better option --- ### Would recommend Valant for Mental Health - Overall rating: 5/5 - Reviewer: Brenda S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The reason we have stayed with Valant since 2016 is the ease of navigating the flow of the work. Documentation and the way it prints out in a professional manner is a plus, customer service - especially for billing - they go above and beyond to resolve issues/answer questions. Never make you feel inadequate. Appointment reminders have made a huge difference in reducing no shows. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support is awesome. Usually the wait time to talk to a live person is short and usually the person answering the phone can resolve the issue without having to escalate it. The billing system takes time to understand how all pieces work together - but after practice and the assistance of customer support - it is user friendly, efficient use of my time. #### Cons The department that has the worst customer service is accounting for sure. They do not return voicemails and only respond to emails. However, some issues/questions are better resolved by a quick phone call vs. multiple emails back and forth. #### Reasons for switching to Valant EHR Suite Had everything (documentation, scheduling and billing) all in one system. --- ### Disappointed - Overall rating: 3/5 - Reviewer: Susan C. - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered My experience had been initially positive. However, the lack of facile customer service or upgrades has been disappointing. There are now other EHRs that are very competitively priced and allow for forms to be developed, and provide more ready access to customer service. My greatest concern is the fact that once the contract ends, all records are out of access. I had been exploring alternative options, but discovered that I would not be able to contract with Valant for less than a year of service. This meant that I had to choose - would I be without access to my files at all, or would I pay for a year of service. There was no negotiation and no options were made possible. I am now very concerned about what happens to records when I retire. I had been pleased that there would be a secure repository for my patient records (I have had a Valant account for 6 years and was an early adopter for a small practice). I find that I am now going to be VERY aggressive in finding and preparing for a migration a year from now to prevent the need to continue to be essentially held hostage as I feel currently. This situation is both unfortunate and unnecessary. It is frankly not the cost of the EHR that will cause me to move on, but the lack of concern for my needs or the needs of the patients I treat. I had honestly not expected this. I live in Seattle, work locally and had wanted to support a local start-up. I had anticipated a very different experience. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The positives of this software includes the standardized assessments and the inclusion of the necessary elements for both assurance that liability standards are met and billing standards are complete. I also like that the charts and e-prescribing can be accessed on my mobile phone. #### Cons 1. Customer service is far less than one would expect given the cost of this program. Lack of ability to actually talk with a customer service person directly, rather than rely on emails that are really not responsive to the questions posed. 2. Lack of user friendliness to operate the patient portals. 3. Once an active contract ends, the data that I had anticipated would be in secure storage, is no longer accessible to me in any way without having paid Valant for assistance to migrate it. This is quite different from what initial marketing had described. It means that once the contract ends - for example retirement, that files may not be accessible unless additional measures are taken. This means that the lifetime data storage is really not very meaningful or helpful over time. #### Vendor response Hi Susan, Thank you for your feedback. We read all these reviews and take your feedback seriously. Here's some clarification about your concerns. 1. Valant phone support is available to all our customers M-F 6:00am-5:00pm PT and we have recently added additional support agents to decrease wait times. 2. Major enhancements to our patient portal are coming in the second half of 2019. 3. When a contract ends customers can export their data using tools built into the EHR or with the help of our support team. Valant returns data to our customers at their request at the end of a contract and does not charge for this service. Cheers, -Valant Team Replied June 2019 --- ### Valant.io and the phenomenal customer service. - Overall rating: 4/5 - Reviewer: Alisha C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered I do apologize for adding this under the heading of EHR Suite. I couldn't find the location for reviewing Valant.io (probably user error! HA!) Anyhow, as I said before, the initial changeover was difficult. I feel that your team has made some very necessary adjustments and those that have not yet changed over will have less trouble than I had. I feel with the customer service that I have received thus far, I have no doubt that your team will be able to make more necessary adjustments in the future that will further help the ease of use. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I was weary of the new valant.io system. Initially, it was difficult to use. Once the team made some much needed updates and I was able to learn the new interface, I actually prefer valant.io to the other system. I like that each click now has its own tab. I LOVE that you can actually type in a patient name in reports and it actually takes you to the letter in the alphabet rather than having to scroll through the entire list of patients. I like the record appointment feature. The billing tab is SO HELPFUL! Your customer service team is one of the best in the business. They know their stuff and if they don't know, they find someone who does. I am EXTREMELY IMPRESSED with customer service at valant. I am very excited about the prospect of using the patient portal. I was unaware that this came as a part of my current subscription. I think more practices would use it if they knew they didn't have to pay extra per month and that the costs for previous patients is minimal. #### Cons I was weary of the new valant.io system. Initially, it was difficult to use. Once the team made some much needed updates and I was able to learn the new interface, I actually prefer valant.io to the other system. The patient statement section needs a lot of work. I need to be able to print simple statements for the patients. I can understand your statements but they are not patient friendly. My patients don't need to see reason codes and charge backs, etc. They need...you were charged, insurance paid this, you owe this due to copay, coinsurance, etc. Also, we all work under one facility. If I only have one facility, I should not need to use the drop down box to put the facility in each time I am adding in a patient. #### Vendor response Hi Alisha, Thank you for the thoughtful review and detailed feedback. Our customer service team is passionate about helping practices like yours and is so appreciative of this positive feedback. We love hearing about what's working well, as well as what we can continue to improve, and your product suggestions have been passed along to our development team. Thank you so much! Replied May 2021 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/valant-psychiatric-emr-profile/reviews/?page=2) --- Valant EHR Suite Reviews, Pros and Cons - 2026 Software Advice