--- title: "Valant EHR Suite Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Valant EHR Suite. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Valant EHR Suite is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/valant-psychiatric-emr-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Mental Health EHR Software](https://www.softwareadvice.com/medical/mental-health-emr-billing-software-comparison/) / [Valant EHR Suite](https://www.softwareadvice.com/medical/valant-psychiatric-emr-profile/) / Valant EHR Suite Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/valant-psychiatric-emr-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/valant-psychiatric-emr-profile/alternatives/) # Valant EHR Suite User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 339 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.1/5 - Value for money: 4.0/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 186 reviews (55%) - 4 stars: 82 reviews (24%) - 3 stars: 33 reviews (10%) - 2 stars: 18 reviews (5%) - 1 star: 20 reviews (6%) ### Most mentioned pros - The scheduler is very versatile, and helps with the workflow, and I can see how all my staff are doing. - Valant EMR streamlines billing and record keeping very well and provides a Hippa compliant avenue through which all client and therapist communications regarding treatment, billing and scheduling can occur through this confidential portal. - I can send reminders to my clients so they keep compliance with their visits, which is great. ### Most mentioned cons - It goes down and can be glitchy more often lately and this creates frustration on our team and takes our time to manage impact this has on clients. - Valant goes down during business hours all the time (6am through 3pm on a Monday for example) and it is impossible to view even the schedule during this time. - I do have concerns that this system is apart of one of the 3 largest cloud systems which could make us a target for breaches. ## Valant EHR Suite customer reviews Showing reviews 1-25 of 339 (page 1). ### Nurse Practitioner - Overall rating: 2/5 - Reviewer: Patricia S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I stay with Valent mainly because it will be too much work to transfer to a new EHR. I am not happy with the lack of people and support with this company for the price they need to correct this, #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Valent is a good EHR The major negative is the customer support. It is difficult to reach a live person and resolve problems. #### Cons Zero customer support, and they are expensive. I have several concerns, and it has been weeks since I got the support needed to resolve the problem. Also, I was given inaccurate information, and no one dealt with that concern. #### Vendor response Hi Patricia, thank you for taking the time to share this. What you’ve described is not the experience we want for you, and we’d like to understand what happened and how we can help. Please reach out using the contact information included with this response, and we’ll make sure your concerns are reviewed by the appropriate team so we can make it right. Replied June 2026 --- ### A Return to Simpler, Smarter Systems - Overall rating: 5/5 - Reviewer: Latoya B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would rate Valant a 9.5 out of 10. It is an excellent system for both small and large behavioral health practices. Based on my experience with multiple EHR and billing suites, including other platforms, Valant stands out—particularly for TMS-based practices. While there are some opportunities to further enhance billing functionality, the overall ease of training, usability, and workflow efficiency is exceptional. Valant also provides strong implementation support for new practices and responsive ongoing help desk support, which adds significant value. After years of working with increasingly complex systems, Valant feels like a return to how business used to be done—simpler, more intuitive, and focused on getting the work done rather than working around the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about the Valant EHR suite is its integrated design. Clinical, billing, and financial data live in one system, which allows for clearer visibility into operations, aging, and performance without relying heavily on external reporting tools. It reduces data fragmentation and allows teams to understand operational and financial performance in real time. #### Cons There are a few opportunities to enhance end-user efficiency, such as improved visibility of patient identifiers across screens, more consolidated workflows for credit balance resolution and refunds, and additional system functionality for manual posting. The ability to balance both in the beginning and end, without the need start over when the balance is off. Also, improvement with telehealth functionality. #### Reasons for choosing Valant EHR Suite Cost, ease of use, and setup. Also Valant caters to the mental health community which continues to grow. The ability to support a practice at all sizes matter. #### Reasons for switching to Valant EHR Suite Financial visibility, and ease of use for patients and staff is important. #### Vendor response Hi Latoya! We're so glad to hear you're having a good experience with Valant. Thank you for taking the time to write this review! Your feedback means the world to our teams. Replied March 2026 --- ### Still enjoying Valant. - Overall rating: 5/5 - Reviewer: jaclyn f. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I’ve use this program for a long time and I found it to be perfectly suited for my needs. It is quick intuitive and encompasses a lot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I haven’t using this AHR for approximately two years now and I have had no problem with it. It can handle a lot of information and is easy to use. #### Cons The program offer so much that it takes some time to understand all that offers and how to access these things, such as treatment plan interventions. #### Vendor response Thank you, Jaclyn! We appreciate you taking the time to write this review and we're so glad to hear you're having a good time with Valant! We appreciate your partnership. Replied January 2026 --- ### Best in Class EHR - Overall rating: 5/5 - Reviewer: Nubia L. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Great. Amazing. I have everything that i need in one product. Before I had systems that weren't fully integrated. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that i can separate all my locations easily. I can see who is being seen in various locations and how to document easily with patients in various locations. Love that it's Mental Health Specific. Love the AI. Helps me understand what i potentially missed during the encounter. #### Cons It's a bit pricey, but worth it. Because i'm getting what i'm paying for and other systems that are less expensive do less. #### Vendor response Hi Nubia! Thank you for taking the time to share this. Hearing that the multi-location visibility and AI features are making a real difference in your day-to-day means a lot to us. We're glad you're getting what you need in one place. We appreciate your partnership. Replied June 2026 --- ### Good platform - Overall rating: 5/5 - Reviewer: Deana S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. There was a learning curve, but the support is good. I get the help I need when I ask for it. It integrates with my billing and payment platforms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros Fully integrative and easy to use. Our team likes the way it connects to billing and the client portal. #### Cons There are a couple of things that could be improved. One bug I need fixed has not been. I would like a way for clients to confirm appointments in the platform. #### Reasons for choosing Valant EHR Suite Good recommendations from colleagues and others. #### Reasons for switching to Valant EHR Suite Valant seems to work better with multiple providers in the practice. #### Vendor response Hi Deana. Thank you for the thoughtful feedback. We're glad the billing integration and client portal are working well for your team. We'd like to make sure the open bug and the appointment confirmation feedback get to the right team. Please reach out using the contact information included with this response and we'll take it from there. Replied June 2026 --- ### Quality Product - Overall rating: 5/5 - Reviewer: JILL W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have used a number of EHR and Valent has less issues than all of them. It is easier to use, learn, document and retrieve record from. Valant is always upgrading and improving its product and keeping up with current needs and demands. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Valant is easy to use, has good technical support and helpful for our practice in communicating. Valant provides us with a system that is accessible and user friendly. It has options for billing, client portals and messaging. Our clients seem to like it. #### Cons About one time a year we have a few days where it freezes up or is down for several hours. This has improved over time but all the EHR's have this kind of issue. It is accessible in and outside the practice. #### Reasons for switching to Valant EHR Suite Neither were easy to use, difficult to train staff on and not accessible to clients or our billing. #### Vendor response Hi Jill! Thank you for taking the time to write this review. We're so glad to hear that you're enjoying the EHR, and we're glad you are accessing it from within and outside your practice! That's the great thing about having a web-based platform. Thank you again for taking the time to write. Replied March 2026 --- ### Grateful I chose Valant - Overall rating: 5/5 - Reviewer: Katy S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I do recommend Valant and glad I chose it for our rapidly growing practice. It's good for a small group and can grow with you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Valant is intuitive to use and navigate through. Customer support is wonderful. Behavioral health focused and often adding new features that make it easier on the providers and clients. #### Cons It goes down and can be glitchy more often lately and this creates frustration on our team and takes our time to manage impact this has on clients. I wish it was easier to pay your bill....please implement Echeck. #### Reasons for choosing Valant EHR Suite Superior features for a growing practice. #### Reasons for switching to Valant EHR Suite Started my own company and needed to find an EHR that was developed with focus on mental health and a company with quick growth. #### Vendor response Hi Katy, Thank you for your review! We're so glad to hear Valant is working for your rapidly growing practice. We've shared your suggestion for echeck functionality with our team to consider implementing. Please know we review each of these comments individually. Similarly, we track and immediately prioritize all reports of functionality issues, and apologize if you experienced the global Amazon Web Services outage in October, 2025. Valant is committed to supporting your practice and the important work you do in behavioral health! Thank you again for your partnership. Replied November 2025 --- ### 1 year with Valant and counting - Overall rating: 4/5 - Reviewer: Alishia Z. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far so good and I'm looking forward to the future. It's a simple system with great upgrades and helpful task reminders. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is simple to use. The tutorial videos are helplful and customer service helps even more. They have provided great short cuts for me too. I love the tasks on the Dashboard because I need an extra level of accountability. I noticed that the system is updated all the time and I love this. Feedback is taken into account and the changes are very helpful. #### Cons I did not know it was apart of the Amazon Web Service until the outage. I do have concerns that this system is apart of one of the 3 largest cloud systems which could make us a target for breaches. I'd like to know what is being done to be sure we are protected moving forward. Is it possible to have the appointment calendar accessible offline? Just a thought #### Reasons for choosing Valant EHR Suite Accountability was most important to me at the time. #### Reasons for switching to Valant EHR Suite I needed more accountability, in particular that tasks reminders #### Vendor response Hi Alishia, thank you for taking the time to write this review! We're pleased to report that Valant user data and patient data are secure. Our database backups are stored outside of our core servers and are protected by triple redundancy. Data and backups were not impacted by the AWS outage. Regarding the outage, AWS is the world’s most comprehensive and broadly adopted cloud, and has had remarkable uptimes of 99.99%, with no similar outages for the previous four years. We are confident that we have invested in the best partner for the infrastructure for our platform and do not anticipate similar disruptions. We've shared your suggestion for offline calendar access with our team to consider developing. We appreciate knowing more about what we can do to provide a five-star experience. Thank you again! Replied November 2025 --- ### Terrible platform - Stay away! - Overall rating: 1/5 - Reviewer: Dr. Yolonda F. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Terrible! I would not recommend this platform to anyone! If it wasn't pushed on us by leadership I wouldn't even think to use it. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I don't...if I could give it zero stars I would. There is nothing about this platform that I like. It is only second to the worst platform I have used in my 30 years of practice. #### Cons This is not a user-friendly or intuitive platform. It takes six different clicks just to document a session, sign and lock the document. Treatment plan page will default to top of the page when entering goals, objectives and interventions which means you have to be very mindful of which you are working on and scroll down to the appropriate tab to enter information. Dashboard also defaults to original display so anytime you leave you have to reset your preferences all over again. There is too much information on the display which becomes overwhelming to look at and fatigues the eyes after a while. #### Reasons for switching to Valant EHR Suite Leadership decided to switch without getting feedback from providers. #### Vendor response Hi Dr. Yolanda, we're disappointed to hear this. We'd like to assist with the usability difficulties you're facing. Please reach out to our Support team by submitting a ticket here: https://valantsupport.zendesk.com/hc/en-us/requests/new so our team can provide training and record your feedback internally. Your experience is important to us, and we want to make sure all Valant users feel comfortable in the software. Thank you! Replied January 2026 --- ### “Best EHR” - Overall rating: 5/5 - Reviewer: Carmen M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to manage, never have any problems. What I like the most is that is very easy to navigate .love it! #### Cons I like it all.. when I have questions, they answer fast.. very easy to manage and system never goes down. #### Reasons for switching to Valant EHR Suite System went down a lot and took forever- to response #### Vendor response Hi Carmen! Thank you so much for taking the time to write this review. We're so glad to hear you're having a good time with Valant! We're here to support your practice and appreciate your partnership. Replied December 2025 --- ### Insurance Verification/ Billing Specialist - Overall rating: 5/5 - Reviewer: Michael D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have worked with Valant for the past 10 years and with the time i have spent using Valant, it very easy forward program to use. Some features are new and there are tutor videos or a document to show you now it works. I like Valant as an EMR software with functions of how Valant benefits. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its a perfect EMR software for an ideal company with Behavioral heath or any medical company, it easy to navigate, user friendly. #### Cons Updates, When you input information that you can't remove patients off Valant they are kept in the system. #### Reasons for switching to Valant EHR Suite The program needed an upgrade and we needed something that will work better for the company and be better beneficial --- ### Great System. No Complaints. Love Valant. - Overall rating: 5/5 - Reviewer: Mary D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Overall great. Recommend to all my colleagues. Don't have any real negatives. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Like that has measures built in. Very smooth workflow. Like everything about to to be honest. Can get my charting done in a very reasonable amount of time. #### Cons Look forward to hearing more about AI tools! And how Valant will evolve with faxing features. #### Reasons for switching to Valant EHR Suite Need a new emr for a new business and needs to mental health specific. --- ### Valant Review from AGMc - Overall rating: 4/5 - Reviewer: Amelia M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Valant has been glitchy since we started using it as a practice. Granted, it has improved over the course of the past year, but I would have preferred that the glitches have been worked through ahead of our use of it instead of our practice being "the guinea pig" for it. Customer support has been pretty good about responding to tickets and offering assistance, but it is still frustrating when the response that I get is the tech team hasn't been able to duplicate the issue and to reach back out when it happens again. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Schedule building is easy and looking into client charts is easy. #### Cons There are too many tabs in the therapy progress notes that don't apply to therapists using the platform. The intake document is too long and clients don't want to complete it, which means therapists are going into intakes with no client history, no understanding about why the client is coming for therapy, and having to gather all of that information in one hour. I dislike that Valant automatically takes you to a different screen when you click from, say Dashboard to Scheduler, instead of just opening a new window. The treatment plan tool is too involved and most therapists on my team don't want to use it. #### Reasons for switching to Valant EHR Suite Valant is what our parent company wanted us to switch to. --- ### Great Experience - Overall rating: 5/5 - Reviewer: carolyn Gentry G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like it better than the system they had in place, the training part of the helpful part from the library is very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is easy to navigate, and to explain when I was trying the sight it made it a lot easy for me to navigate the pages #### Cons It is down way too much to be a sight that we need to chart on, when you need the sight to be up and running way too many complication #### Vendor response Hi Carolyn, thank you for your review! We're so glad you're pleased with navigation and our training library. Please know we take system reliability very seriously, and we’re pleased to report that Valant has maintained an uptime of 99.91% in the past 12 months. Our teams work continuously to monitor performance and resolve any issues quickly so providers can focus on care, not technology. Thank you again for taking the time to write! Replied August 2025 --- ### Easy to use and regularly updated. - Overall rating: 5/5 - Reviewer: Jennifer K. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using it since I began working with my current practice in 2019. I have never had any issues with the EHR system. It is easy to use and is regularly updated. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using Valant since 2019. Easy to navigate. Ensures my clients' privacy. Highly recommended! #### Cons Nothing at all!! I have had no problems with Valant since I began using it in 2019. #### Vendor response Hi Jennifer, thank you for your kind words! We're grateful for your partnership and are glad to hear you're having a good time using Valant. Replied May 2025 --- ### First year of Valant in the books - Overall rating: 4/5 - Reviewer: lauren g. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Implementation was rough as the clearinghouse dropped the ball. Otherwise things have been going pretty well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The ability to view multiple screens at one time without having to get out of something you are working on. #### Cons The fact the support takes forever to get back to you when you open a ticket. --- ### Good but could be better - Overall rating: 4/5 - Reviewer: Nicole K. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Using this suite for over 5 years for scheduling and only recently using the treatment plan options #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I enjoy scheduling and being able to document within the suite #### Cons I don't care for how the treatment plan is set-up. Minimal drop downs and minimal options. For instance, no options for relational challenges and when looking at depression the drop downs only cover a minimal number of options. I do like the customization, but it takes a lot of time and is not necessarily user friendly. --- ### Best for practices for multiple types of providers - Overall rating: 3/5 - Reviewer: Galadriel W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was the first EHR that I used, so once I got used to the layout, it was ok to use. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Providers from therapists to psychiatrists and other medication management providers could use Valant EHR, which made it a cohesive system for clinics that have both types of providers. It offered a prescription management tab for the prescribers to use. #### Cons The layout was a bit difficult to work with. --- ### Customizability! - Overall rating: 4/5 - Reviewer: Morgan C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I enjoy the platform compared to others I've utilized, such as eRecord, Apricot, and ClinicTracker. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Customizability of Macros, paperwork, etc. #### Cons Lacking a pop-up system or alarm system when paperwork is overdue. --- ### User-friendly - Overall rating: 5/5 - Reviewer: Elaine B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used a few different EHR‘s and Valant seems to be one of the better ones. Fairly well organized, user-friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The how to videos are very helpful and then the portal is basically user-friendly and does not take that long to learn #### Cons The review and updates for the treatment plans can be a bit confusing. It appears to have too many moving parts. --- ### Would Highly Recommend - Overall rating: 5/5 - Reviewer: Lawrence Y. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Valant support has been very responsive and helpful. Product of Valant has been great to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use for both providers and patient experience. Patient portal and communications with the patient. Very easy writing notes with Mobile Notes #### Cons E-Prescribing a complicated series with Dr. First could be better. Appointment Request approval feedback would be nice. --- ### Everything you need with ease of use - Overall rating: 5/5 - Reviewer: Tracy S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I can complete my work very quickly in a short amount of time each day. I do all the billing and insurance for a few clients in Valant and the ease of use of the system makes my job easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s so user friendly. Everything is at your fingertips with just a couple of clicks. You can move from Billing to Appointments to health records without having to search around. You don’t need a lot of training. #### Cons If you could move from one patient to the next without clicking in and out of patients tab would be helpful to me. #### Reasons for choosing Valant EHR Suite The ease of use and cost.! --- ### Best EMR/EHR I've used - Overall rating: 4/5 - Reviewer: Heather K. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really like Valant, and I appreciate the company's openness to feedback. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Intuitive interface, easy to use templates, ability to customize forms/templates, how the scheduler/calendar is presented, and helpful customer support. #### Cons I wish there was a way to pull up a clients lab results (outside of opening the document faxed by the lab/doctor's office), and compare current/past labs. I think this would be extremely helpful, especially since clinicians often monitor labs in psychiatry and it is quite cumbersome to have to sift through all the clients documents to find the results from various points in time. I would also love to have a feature where the clinician can get a notification/reminder when it is time to have the client have their labs drawn again, as well as a notification to contact the client for the instances when the client was given a lab order but their results were not received. --- ### Great EHR for Mental health/Substance use therapist - Overall rating: 4/5 - Reviewer: Jeremy G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great. Works like it should 99% of the time and I only have one problem with it and that problem is not that big of a deal to me. I would recommend highly for mental health/substance use therapist note, documentation and scheduling. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use for the most part and well organized. Easy to find what I need and works as intended with a high reliability. #### Cons I only really have only one con to report about Valant and that is when using the templated notes from last on one, just one, of our templates, we use several templates, does not always pull the last information correctly, we make a template in Word unique to our office and Valant uploads it to their EHR. Not a hugh problem and I would still recommend Valant 10/10 as this is not anything more than a minor inconvience. #### Reasons for switching to Valant EHR Suite The last EHR was terrible and Valant looked good, and it is. --- ### Updates Often - Overall rating: 4/5 - Reviewer: Vanessa D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The scheduling and document options are great for keeping all records virtual. #### Cons When there are updates, be sure to login to the system earlier than when you need it. Most likely, your computer will have to adjust to any/all updates made; there will also be bugs not yet worked out of the system, and you'll have to navigate those on your own until the bugs are fixed. Customer service is great about answering questions though. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/valant-psychiatric-emr-profile/reviews/?page=2) --- Valant EHR Suite Reviews, Pros and Cons - 2026 Software Advice