--- title: "Valant EHR Suite Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Valant EHR Suite. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Valant EHR Suite is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/valant-psychiatric-emr-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Mental Health EHR Software](https://www.softwareadvice.com/medical/mental-health-emr-billing-software-comparison/) / [Valant EHR Suite](https://www.softwareadvice.com/medical/valant-psychiatric-emr-profile/) / Valant EHR Suite Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/valant-psychiatric-emr-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/valant-psychiatric-emr-profile/alternatives/) # Valant EHR Suite User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 339 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.1/5 - Value for money: 4.0/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 186 reviews (55%) - 4 stars: 82 reviews (24%) - 3 stars: 33 reviews (10%) - 2 stars: 18 reviews (5%) - 1 star: 20 reviews (6%) ### Most mentioned pros - The scheduler is very versatile, and helps with the workflow, and I can see how all my staff are doing. - Valant EMR streamlines billing and record keeping very well and provides a Hippa compliant avenue through which all client and therapist communications regarding treatment, billing and scheduling can occur through this confidential portal. - I can send reminders to my clients so they keep compliance with their visits, which is great. ### Most mentioned cons - It goes down and can be glitchy more often lately and this creates frustration on our team and takes our time to manage impact this has on clients. - Valant goes down during business hours all the time (6am through 3pm on a Monday for example) and it is impossible to view even the schedule during this time. - I do have concerns that this system is apart of one of the 3 largest cloud systems which could make us a target for breaches. ## Valant EHR Suite customer reviews Showing reviews 1-25 of 339 (page 1). ### Nurse Practitioner - Overall rating: 2/5 - Reviewer: Patricia S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I stay with Valent mainly because it will be too much work to transfer to a new EHR. I am not happy with the lack of people and support with this company for the price they need to correct this, #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Valent is a good EHR The major negative is the customer support. It is difficult to reach a live person and resolve problems. #### Cons Zero customer support, and they are expensive. I have several concerns, and it has been weeks since I got the support needed to resolve the problem. Also, I was given inaccurate information, and no one dealt with that concern. #### Vendor response Hi Patricia, thank you for taking the time to share this. What you’ve described is not the experience we want for you, and we’d like to understand what happened and how we can help. Please reach out using the contact information included with this response, and we’ll make sure your concerns are reviewed by the appropriate team so we can make it right. Replied June 2026 --- ### A Return to Simpler, Smarter Systems - Overall rating: 5/5 - Reviewer: Latoya B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would rate Valant a 9.5 out of 10. It is an excellent system for both small and large behavioral health practices. Based on my experience with multiple EHR and billing suites, including other platforms, Valant stands out—particularly for TMS-based practices. While there are some opportunities to further enhance billing functionality, the overall ease of training, usability, and workflow efficiency is exceptional. Valant also provides strong implementation support for new practices and responsive ongoing help desk support, which adds significant value. After years of working with increasingly complex systems, Valant feels like a return to how business used to be done—simpler, more intuitive, and focused on getting the work done rather than working around the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about the Valant EHR suite is its integrated design. Clinical, billing, and financial data live in one system, which allows for clearer visibility into operations, aging, and performance without relying heavily on external reporting tools. It reduces data fragmentation and allows teams to understand operational and financial performance in real time. #### Cons There are a few opportunities to enhance end-user efficiency, such as improved visibility of patient identifiers across screens, more consolidated workflows for credit balance resolution and refunds, and additional system functionality for manual posting. The ability to balance both in the beginning and end, without the need start over when the balance is off. Also, improvement with telehealth functionality. #### Reasons for choosing Valant EHR Suite Cost, ease of use, and setup. Also Valant caters to the mental health community which continues to grow. The ability to support a practice at all sizes matter. #### Reasons for switching to Valant EHR Suite Financial visibility, and ease of use for patients and staff is important. #### Vendor response Hi Latoya! We're so glad to hear you're having a good experience with Valant. Thank you for taking the time to write this review! Your feedback means the world to our teams. Replied March 2026 --- ### Still enjoying Valant. - Overall rating: 5/5 - Reviewer: jaclyn f. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I’ve use this program for a long time and I found it to be perfectly suited for my needs. It is quick intuitive and encompasses a lot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I haven’t using this AHR for approximately two years now and I have had no problem with it. It can handle a lot of information and is easy to use. #### Cons The program offer so much that it takes some time to understand all that offers and how to access these things, such as treatment plan interventions. #### Vendor response Thank you, Jaclyn! We appreciate you taking the time to write this review and we're so glad to hear you're having a good time with Valant! We appreciate your partnership. Replied January 2026 --- ### Valant Rocks - Overall rating: 5/5 - Reviewer: Dr. C. Keith H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our group has been using Valant since 2014--it keeps getting better and better! It got a complete remake about 5 years ago and it has taken off like a rocket since. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, and it just keeps getting better and better. Both the clinician side and the billing side are great! #### Cons Doctor First, the e-prescribing module. Doctor First's tech support is pretty terrible, even when our Valant rep is trying to reach out to them. --- ### Good platform - Overall rating: 5/5 - Reviewer: Deana S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. There was a learning curve, but the support is good. I get the help I need when I ask for it. It integrates with my billing and payment platforms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros Fully integrative and easy to use. Our team likes the way it connects to billing and the client portal. #### Cons There are a couple of things that could be improved. One bug I need fixed has not been. I would like a way for clients to confirm appointments in the platform. #### Reasons for choosing Valant EHR Suite Good recommendations from colleagues and others. #### Reasons for switching to Valant EHR Suite Valant seems to work better with multiple providers in the practice. #### Vendor response Hi Deana. Thank you for the thoughtful feedback. We're glad the billing integration and client portal are working well for your team. We'd like to make sure the open bug and the appointment confirmation feedback get to the right team. Please reach out using the contact information included with this response and we'll take it from there. Replied June 2026 --- ### Quality Product - Overall rating: 5/5 - Reviewer: JILL W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have used a number of EHR and Valent has less issues than all of them. It is easier to use, learn, document and retrieve record from. Valant is always upgrading and improving its product and keeping up with current needs and demands. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Valant is easy to use, has good technical support and helpful for our practice in communicating. Valant provides us with a system that is accessible and user friendly. It has options for billing, client portals and messaging. Our clients seem to like it. #### Cons About one time a year we have a few days where it freezes up or is down for several hours. This has improved over time but all the EHR's have this kind of issue. It is accessible in and outside the practice. #### Reasons for switching to Valant EHR Suite Neither were easy to use, difficult to train staff on and not accessible to clients or our billing. #### Vendor response Hi Jill! Thank you for taking the time to write this review. We're so glad to hear that you're enjoying the EHR, and we're glad you are accessing it from within and outside your practice! That's the great thing about having a web-based platform. Thank you again for taking the time to write. Replied March 2026 --- ### Grateful I chose Valant - Overall rating: 5/5 - Reviewer: Katy S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I do recommend Valant and glad I chose it for our rapidly growing practice. It's good for a small group and can grow with you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Valant is intuitive to use and navigate through. Customer support is wonderful. Behavioral health focused and often adding new features that make it easier on the providers and clients. #### Cons It goes down and can be glitchy more often lately and this creates frustration on our team and takes our time to manage impact this has on clients. I wish it was easier to pay your bill....please implement Echeck. #### Reasons for choosing Valant EHR Suite Superior features for a growing practice. #### Reasons for switching to Valant EHR Suite Started my own company and needed to find an EHR that was developed with focus on mental health and a company with quick growth. #### Vendor response Hi Katy, Thank you for your review! We're so glad to hear Valant is working for your rapidly growing practice. We've shared your suggestion for echeck functionality with our team to consider implementing. Please know we review each of these comments individually. Similarly, we track and immediately prioritize all reports of functionality issues, and apologize if you experienced the global Amazon Web Services outage in October, 2025. Valant is committed to supporting your practice and the important work you do in behavioral health! Thank you again for your partnership. Replied November 2025 --- ### 1 year with Valant and counting - Overall rating: 4/5 - Reviewer: Alishia Z. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far so good and I'm looking forward to the future. It's a simple system with great upgrades and helpful task reminders. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is simple to use. The tutorial videos are helplful and customer service helps even more. They have provided great short cuts for me too. I love the tasks on the Dashboard because I need an extra level of accountability. I noticed that the system is updated all the time and I love this. Feedback is taken into account and the changes are very helpful. #### Cons I did not know it was apart of the Amazon Web Service until the outage. I do have concerns that this system is apart of one of the 3 largest cloud systems which could make us a target for breaches. I'd like to know what is being done to be sure we are protected moving forward. Is it possible to have the appointment calendar accessible offline? Just a thought #### Reasons for choosing Valant EHR Suite Accountability was most important to me at the time. #### Reasons for switching to Valant EHR Suite I needed more accountability, in particular that tasks reminders #### Vendor response Hi Alishia, thank you for taking the time to write this review! We're pleased to report that Valant user data and patient data are secure. Our database backups are stored outside of our core servers and are protected by triple redundancy. Data and backups were not impacted by the AWS outage. Regarding the outage, AWS is the world’s most comprehensive and broadly adopted cloud, and has had remarkable uptimes of 99.99%, with no similar outages for the previous four years. We are confident that we have invested in the best partner for the infrastructure for our platform and do not anticipate similar disruptions. We've shared your suggestion for offline calendar access with our team to consider developing. We appreciate knowing more about what we can do to provide a five-star experience. Thank you again! Replied November 2025 --- ### Terrible platform - Stay away! - Overall rating: 1/5 - Reviewer: Dr. Yolonda F. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Terrible! I would not recommend this platform to anyone! If it wasn't pushed on us by leadership I wouldn't even think to use it. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I don't...if I could give it zero stars I would. There is nothing about this platform that I like. It is only second to the worst platform I have used in my 30 years of practice. #### Cons This is not a user-friendly or intuitive platform. It takes six different clicks just to document a session, sign and lock the document. Treatment plan page will default to top of the page when entering goals, objectives and interventions which means you have to be very mindful of which you are working on and scroll down to the appropriate tab to enter information. Dashboard also defaults to original display so anytime you leave you have to reset your preferences all over again. There is too much information on the display which becomes overwhelming to look at and fatigues the eyes after a while. #### Reasons for switching to Valant EHR Suite Leadership decided to switch without getting feedback from providers. #### Vendor response Hi Dr. Yolanda, we're disappointed to hear this. We'd like to assist with the usability difficulties you're facing. Please reach out to our Support team by submitting a ticket here: https://valantsupport.zendesk.com/hc/en-us/requests/new so our team can provide training and record your feedback internally. Your experience is important to us, and we want to make sure all Valant users feel comfortable in the software. Thank you! Replied January 2026 --- ### “Best EHR” - Overall rating: 5/5 - Reviewer: Carmen M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to manage, never have any problems. What I like the most is that is very easy to navigate .love it! #### Cons I like it all.. when I have questions, they answer fast.. very easy to manage and system never goes down. #### Reasons for switching to Valant EHR Suite System went down a lot and took forever- to response #### Vendor response Hi Carmen! Thank you so much for taking the time to write this review. We're so glad to hear you're having a good time with Valant! We're here to support your practice and appreciate your partnership. Replied December 2025 --- ### CASI counseling - Overall rating: 5/5 - Reviewer: Robert C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive. Good support and follow through #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Logic of the system and the comprehensiveness of the system are among my positives for Valent. #### Cons Another new thing I had to learn.....blah blah blah #### Reasons for switching to Valant EHR Suite Discontinued support and became cumbersome. No longer supported our product and it became time to evolve to the cloud #### Vendor response Hi Robert, thank you for taking the time to write! We're glad to hear you're having a good time using Valant and that you find it logical and comprehensive. We appreciate your partnership! Replied May 2025 --- ### An awesome behavioral health tool that facilitates overall workflow! - Overall rating: 5/5 - Reviewer: Mark H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Implementation was not a difficult process. We got a lot of support and did not have any major issues besides maybe some scheduling concerns with trainers. We have been able to navigate the system and address things quickly and most everybody in the office is using the system to the full capacity. We have enjoyed continuous updates and improvements to the system and really appreciated some of the updates as they have facilitated workflow. We like the treatment plan update, customizable forms for intake and other things that have changed in the last little while. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is easy to use and navigate. It definitely is catered to behavioral health professionals and that is easy to see. The implementation is not near as intense as what other programs might look like. #### Cons I do not like that it is advertised as customizable but the notes portion of it is not truly customizable. You should be able to create your own assessment and note just like the customizable intake paperwork packets etc. #### Reasons for choosing Valant EHR Suite Support during implementation as well as being able to have a more personal interaction with somebody about questions and concerns. Recommendation from an office that we worked with. --- ### Insurance Verification/ Billing Specialist - Overall rating: 5/5 - Reviewer: Michael D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have worked with Valant for the past 10 years and with the time i have spent using Valant, it very easy forward program to use. Some features are new and there are tutor videos or a document to show you now it works. I like Valant as an EMR software with functions of how Valant benefits. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its a perfect EMR software for an ideal company with Behavioral heath or any medical company, it easy to navigate, user friendly. #### Cons Updates, When you input information that you can't remove patients off Valant they are kept in the system. #### Reasons for switching to Valant EHR Suite The program needed an upgrade and we needed something that will work better for the company and be better beneficial --- ### Great System. No Complaints. Love Valant. - Overall rating: 5/5 - Reviewer: Mary D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Overall great. Recommend to all my colleagues. Don't have any real negatives. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Like that has measures built in. Very smooth workflow. Like everything about to to be honest. Can get my charting done in a very reasonable amount of time. #### Cons Look forward to hearing more about AI tools! And how Valant will evolve with faxing features. #### Reasons for switching to Valant EHR Suite Need a new emr for a new business and needs to mental health specific. --- ### We love Valant! - Overall rating: 5/5 - Reviewer: Meghan R. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We love the secure message feature. Another feature we rely on are the automated appointment reminders. Our patients heavily rely on them too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is a very user friendly platform. I'm not the most computer savvy person, and the knowledge base is a fantastic resource if I ever need a refresher on how to do anything. Valant is always coming out with upgrades and new features that continue to effectively help with time saving, patient relations etc. #### Cons The hold times to get through to someone over the phone for help can be quite long. Fortunately, a lot of information can be found in the knowledge base, but sometimes you need to speak to an agent and the hold times can be excessive. #### Reasons for choosing Valant EHR Suite Valant seemed to be the overall no brainer. I'm very happy we decided to go with Valant. Our staff is all happy with the decision to go with Valant. --- ### terrible customer service - Overall rating: 3/5 - Reviewer: reid h. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered SLOW EMAIL CUSTOMER SERVICE, Currently, I have an email support request, now going on TWO WEEKS WITH NO HUMAN RESPONSE. Only automated "we got your message, but we're swamped. If you no longer need a reply, let us know. Otherwise please be patient we'll get to you when we can" canned replies. This is TYPICAL of several past email requests. Calling is difficult due to time-zone differences, so email is by far more practical for my solo practice. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros fair pricing. reliable scheduler, albeit a little cumbersome and old-skool. integrated schedule / billing was fairly easy to submit in batches. mostly, i just keep using it because it's what I originally set up for my practice. I have buyer's remorse all the time. #### Cons For several YEARS (literally), Valant used outdated web technology (Silverlight) that was incompatible with several web browsers and the latest MacOS. They actually encouraged users NOT to update web browsers and desktop OS because it would break compatibility. I've had to DOWNGRADE my firefox browser to an old, obsolete, unsecure version because that was the only way I could access Valant on my Mac. POOR QUICK CLINICAL NOTES MODULE: they TRY to make click-click-click notes sound like "natural language," but colleagues got annoyed and felt like I was faxing them boilerplate notes. Sure notes meet billing requirements, but don't naturally capture actual patient encounters with nuance, which is important in mental health. The notes are several pages long, a waste of ink and paper for the amount of actual content. I stopped using their notes module altogether and went back to paper charts within 6months. It was embarrassing to send my Valant notes to consultants and PCPs. #### Reasons for choosing Valant EHR Suite Their simple clinical notes module (clicking, dictating) looked promising, but after trying for six months I switched back to paper charts. #### Vendor response Dr. Hamamoto, thank you for providing a review of Valant. We always appreciate the feedback good or bad. We are very sorry for your recent experience getting product support. Due to COVID, we have had a record number of requests creating a backlog with our support team, but we have made some adjustments and are rapidly improving response time. We pride ourselves on our high level of service and take this feedback very seriously. Regarding the Silverlight technology and notes module, we have recently released a new platform (IO) that offers a much-improved user experience and is compatible with modern browsers. We are transitioning existing customers to this new platform in waves. Our customer success team will be reaching out to you to discuss access to the new platform and provide support for any outstanding issues. Replied June 2020 --- ### Excellent Intake tool - Overall rating: 4/5 - Reviewer: Maria S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered I have been using this EHR for years and have only gotten good reports from the clients regarding the thorough assessment they get as a result. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Valant provides an efficient method to do a thorough Diagnostic Intake assessment electronically. Patient's simply log in to the portal and complete the assessments. Providers are allowed to view results before the appointment. Very efficient, plus it is secure and confidential. #### Cons For my small practice, the price is a con. Obviously, I consider the fee worth it, because I have continued to utilize their services. #### Vendor response Hi Maria! Thank you for taking the time to write this review. We're so glad to hear Valant is working well for you. We'd love to know what more we could provide to earn a full five stars! We're always gathering feedback so we can improve and provide behavioral health professionals the best possible experience. Overall, we're grateful for your partnership and are glad to provide you and your clients with an efficient, secure, and helpful service. Replied November 2025 --- ### Easy to use and regularly updated. - Overall rating: 5/5 - Reviewer: Jennifer K. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using it since I began working with my current practice in 2019. I have never had any issues with the EHR system. It is easy to use and is regularly updated. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using Valant since 2019. Easy to navigate. Ensures my clients' privacy. Highly recommended! #### Cons Nothing at all!! I have had no problems with Valant since I began using it in 2019. #### Vendor response Hi Jennifer, thank you for your kind words! We're grateful for your partnership and are glad to hear you're having a good time using Valant. Replied May 2025 --- ### Good but could be better - Overall rating: 4/5 - Reviewer: Nicole K. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Using this suite for over 5 years for scheduling and only recently using the treatment plan options #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I enjoy scheduling and being able to document within the suite #### Cons I don't care for how the treatment plan is set-up. Minimal drop downs and minimal options. For instance, no options for relational challenges and when looking at depression the drop downs only cover a minimal number of options. I do like the customization, but it takes a lot of time and is not necessarily user friendly. --- ### Best for practices for multiple types of providers - Overall rating: 3/5 - Reviewer: Galadriel W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was the first EHR that I used, so once I got used to the layout, it was ok to use. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Providers from therapists to psychiatrists and other medication management providers could use Valant EHR, which made it a cohesive system for clinics that have both types of providers. It offered a prescription management tab for the prescribers to use. #### Cons The layout was a bit difficult to work with. --- ### Review of Valant EHR Suite - Overall rating: 5/5 - Reviewer: Sandra B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy navigation to learning and understanding the various abilities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to schedule reminder messages The Documentation Status Seeing upcoming appointments #### Cons Wish you can send reminders to 2 different cell numbers --- ### Would Highly Recommend - Overall rating: 5/5 - Reviewer: Lawrence Y. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Valant support has been very responsive and helpful. Product of Valant has been great to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use for both providers and patient experience. Patient portal and communications with the patient. Very easy writing notes with Mobile Notes #### Cons E-Prescribing a complicated series with Dr. First could be better. Appointment Request approval feedback would be nice. --- ### Solomon's review - Overall rating: 5/5 - Reviewer: Solomon A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with the Valant EHR Suite has been very positive. One of the standout features for me is how easily I can access patient information. The system is user-friendly and allows me to quickly retrieve critical details about my patients, whether it's their medical history, treatment plans, or previous notes. This ease of access enhances my efficiency and ensures that I can provide timely and informed care to my patients. The streamlined workflow and intuitive interface have made a significant difference in my day-to-day practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really appreciate how Valant streamlines my workflow as a psychiatric nurse practitioner. The system's ease of access and intuitive design make it incredibly simple to retrieve patient information quickly, which is essential in a busy practice. Whether I need to review a patient’s history, update their treatment plan, or check on past appointments, everything is just a few clicks away. This efficiency not only saves me time but also allows me to focus more on providing quality care to my patients. #### Cons What I liked least about the Valant EHR Suite is that while the system is generally efficient, there are occasional challenges with customization options. Sometimes, I find that the templates and forms are not as flexible as I would like, which can make it difficult to tailor them to the specific needs of my practice. Additionally, the system can occasionally feel a bit sluggish when navigating through more complex patient records or during peak usage times. While these issues don't overshadow the overall benefits, they do present areas where the system could improve. --- ### Using valent for mental health services - Overall rating: 5/5 - Reviewer: Deborah P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I would have to say that I would suggest valent to other mental health providers. They won’t be disappointed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Scheduling, claims denials, and ERA’s are items that stand out above, and beyond any other system I have used #### Cons The only downfall I feel is the client portal. A lot of clients have trouble getting onto the portal because it is not supported by many browsers. And a lot of clients use their phone. #### Reasons for choosing Valant EHR Suite Valent was suited for our practice under mental health services. Their claims management, ERA’s, scheduling, and documentation where exactly what we were looking for. #### Reasons for switching to Valant EHR Suite Just looking for a better option --- ### Would recommend Valant for Mental Health - Overall rating: 5/5 - Reviewer: Brenda S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The reason we have stayed with Valant since 2016 is the ease of navigating the flow of the work. Documentation and the way it prints out in a professional manner is a plus, customer service - especially for billing - they go above and beyond to resolve issues/answer questions. Never make you feel inadequate. Appointment reminders have made a huge difference in reducing no shows. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support is awesome. Usually the wait time to talk to a live person is short and usually the person answering the phone can resolve the issue without having to escalate it. The billing system takes time to understand how all pieces work together - but after practice and the assistance of customer support - it is user friendly, efficient use of my time. #### Cons The department that has the worst customer service is accounting for sure. They do not return voicemails and only respond to emails. However, some issues/questions are better resolved by a quick phone call vs. multiple emails back and forth. #### Reasons for switching to Valant EHR Suite Had everything (documentation, scheduling and billing) all in one system. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/valant-psychiatric-emr-profile/reviews/?page=2) --- Valant EHR Suite Reviews, Pros and Cons - 2026 Software Advice