Overall, I would have to say that I would suggest valent to other mental health providers. They won’t be disappointed.

Scheduling, claims denials, and ERA’s are items that stand out above, and beyond any other system I have used

The only downfall I feel is the client portal. A lot of clients have trouble getting onto the portal because it is not supported by many browsers. And a lot of clients use their phone.

I really like Valant, and I appreciate the company's openness to feedback.

Intuitive interface, easy to use templates, ability to customize forms/templates, how the scheduler/calendar is presented, and helpful customer support.

I wish there was a way to pull up a clients lab results (outside of opening the document faxed by the lab/doctor's office), and compare current/past labs. I think this would be extremely helpful, especially since clinicians often monitor labs in psychiatry and it is quite cumbersome to have to sift through all the clients documents to find the results from various points in time. I would also love to have a feature where the clinician can get a notification/reminder when it is time to have the client have their labs drawn again, as well as a notification to contact the client for the instances when the client was given a lab order but their results were not received.

Automation of credit card processing has generally been less time-consuming than our prior manual system.

Client appointment setting and billing function.

Product updates can be unreliable. Our case in point...in one roll-out in June, appointments that were billed were captured in the credit card interface without error, but the corresponding payments were not credited to the underlying client records. As a result, we had to manually correct those errors, which was time-consuming, and the downtime caused other problems internally.

Great. Works like it should 99% of the time and I only have one problem with it and that problem is not that big of a deal to me. I would recommend highly for mental health/substance use therapist note, documentation and scheduling.

Easy to use for the most part and well organized. Easy to find what I need and works as intended with a high reliability.

I only really have only one con to report about Valant and that is when using the templated notes from last on one, just one, of our templates, we use several templates, does not always pull the last information correctly, we make a template in Word unique to our office and Valant uploads it to their EHR. Not a hugh problem and I would still recommend Valant 10/10 as this is not anything more than a minor inconvience.

Overall, I am satisfied with Valant. I would be completely satisfied with the implementation of the aforementioned changes.

The documentation, billig and scheduling is efficient. Receipt of ERA's and the ability to automatically apply payments is time saving. Reports are useful.

With regard to reports, start AND end date options would be helpful (productivity reports). I do not like recent changes made to the diagnosis screen (ICD vs. DSM to search for codes) this has made it more time consuming for mental health providers used to DSM codes. Also, the inability to apply a credit card payment for insurance payments similar to how you can with patient payments is frustrating.

I like that it is all in one for scheduling, billing, and documentation.

Customer service is wonderful once you get a hold of them, but hold times are too long.The prospective patient feature is a great idea, but needs work.I have connectivity issues with Valant on a regular basis, but I can go to other web sites without trouble at that same time.I’d like for prospective patients to be able to schedule appointments directly into providers’ schedules, pending provider approval.I’d like Valant to add a couples and a families mechanic. Right now there is no graceful way to facilitate this work.

Overall we feel satisfied with the system. There things we still hope could be automated. But, over time we would be able to tell if that is something that can be provided.

A lot of the features that Valant provides are essential for our business. We are happy with the constant updates and ongoing evolution of the software. It has improved dramatically since we started using this system 5 years ago.

Initially there were features that were not available which now are. The evolution of the system has been quite positive.

I continue to recommend Valant to medical practices, because it is able to manage the day to day office procedures in one software as well as integrating well with other software vendors like Dr. First. I like the fact that as a Practice Admin, I can log in with a separate login, and train or simply manage only the details that are important to the provider.

Valant is a comprehensive EMR/Accounting software for medical practices.

Valant continues to improve its interface and phone app.

I can complete my work very quickly in a short amount of time each day. I do all the billing and insurance for a few clients in Valant and the ease of use of the system makes my job easy.

It’s so user friendly. Everything is at your fingertips with just a couple of clicks. You can move from Billing to Appointments to health records without having to search around. You don’t need a lot of training.

If you could move from one patient to the next without clicking in and out of patients tab would be helpful to me.

We have had problems with getting any customer service and help with technical issues. They have told us for at least 2 years that an upgrade was coming to the system so we did not change after the first year because we were holding out, but now it has been too long and we are seeking a new provider.

Ease of use with scheduling and documenting

If you ever want to add a user, make changes, have questions for support they take weeks to respond and typically do not resolve your issue. We have had problems with the e-prescribe since day one (3 years ago) and it has yet to be resolved. We have also been told since day one that they were upgrading the system soon so that other features like payment online could be taken and we are still waiting on this.

I have recommend Valant to all of my group practices because I know it will help them to be more lucrative and minimize hours worked by staff. I am very satisfied with Valant.

What I like most about the software is the way I can fluidly maneuver through the screens with ease and that I can have multiple tabs up at the same time.

I don't necessarily have a con but it would be great to integrate Telehealth Services capabilities within the software.

Customer service was slow to respond and/or didn't respond at all. It takes some getting used to. Valant was a functional ERA but it was too "much" for me being a solo provider which resulted in it being too expensive.

Billing was easy. It auto-posts ERA. They offer the ability to customize note templates. Valant offers reminders either through text or email.

For a solo practice it was expensive and offered a lot of features a solo provider doesn't need. The treatment plan tool wasn't as smooth as I thought it would be. It took a lot of time to setup and complete the training before using. The cost of Valant is separate from the cost of using a clearing house.

Favorable

Reliability and ease of documentation is what I liked the most. It's the best EMR available for Behavioral Healthcare. Most Comprehensive.

Sometimes there a few too many clicks but I got used to it.

Overall, my experience with Valant EHR was positive. Again, I did not stay with Valant due to the less than intuitive and not very user friendly experience. I had difficulty with my iCal staying synched to my Valant account, but customer service was always prompt and helpful when I called.

I appreciated the ability to sync my calendar with my phone, and customer service was always prompt and helpful. I liked being able to set my appointment times for a certain length and color code for different needs. The client demographic information was easy to access and update, along with the pre-loaded intake forms.

The user interface feels outdated and clunky, not very intuitive like others I've used. Some of the billing and claims aspects were confusing and also not very intuitive. This software feels better suited to a large practice with a high level of medical billing as opposed to a smaller, less insurance-based practice. For the cost of the product, I believe you get a lot of medical bells and whistles that just aren't necessary for a smaller practice.

I have been a practice manager for a psychotherapy practice since 1998. I have worked with 3 different practice management softwares. My practice switched to Valant in 2014 because we wanted to go web-based. I have had issues with them from the start. The reporting is not very good. We are not able to run accurate reports of % collected per month. When you run an aging report it shows the full charge balance but not the expected amount owed based on the fee schedule. Once the appointments are saved they become separate from the transaction so if a change is made in the appointment is is not updated in the transaction automatically. This has caused many billing errors. There is not a copy from bottom to copy patient demographics to the responsible party or to the subscriber or to another family member. Therefore you have to re-enter the address, phone #s and insurance information when entering other family members. It does not have a zip code library so that when you enter the zip code it automatically filled in city and state. If you enter in an authorization after a client has been seen it doesn't not count down based on the sessions you attach it to so you have to remember to count down manually. We initially used the patient portal but stopped using it because the patient forms were not customizable therefore we had to upload our paper forms onto the portal and the patients ended up having to print them out anyways. I know that it is possible to do all of these things because our old software Therapist Helper has these features. They just are not web-based yet. I have sent my suggestions to Valant customer service however they keep telling me that they are not able to make significant changes to the software but they will keep it mind. They also have been saying that they are working on another version of the software so their focus is on creating the new software instead of fixing the current software. The customer support was decent and the tech support reps usually know what they are talking about and are able to fix any issues that we have (other than the above issues). The electronic billing works pretty good and ERAs are easy to apply.

-electronic claims submission -ERAs

-reports (not enough accurate reports) -patient portal (not customizable) -patient demographics (not customizable) -appointments & transactions do not update each other

I do apologize for adding this under the heading of EHR Suite. I couldn't find the location for reviewing Valant.io (probably user error! HA!) Anyhow, as I said before, the initial changeover was difficult. I feel that your team has made some very necessary adjustments and those that have not yet changed over will have less trouble than I had. I feel with the customer service that I have received thus far, I have no doubt that your team will be able to make more necessary adjustments in the future that will further help the ease of use.

I was weary of the new valant.io system. Initially, it was difficult to use. Once the team made some much needed updates and I was able to learn the new interface, I actually prefer valant.io to the other system. I like that each click now has its own tab. I LOVE that you can actually type in a patient name in reports and it actually takes you to the letter in the alphabet rather than having to scroll through the entire list of patients. I like the record appointment feature. The billing tab is SO HELPFUL! Your customer service team is one of the best in the business. They know their stuff and if they don't know, they find someone who does. I am EXTREMELY IMPRESSED with customer service at valant. I am very excited about the prospect of using the patient portal. I was unaware that this came as a part of my current subscription. I think more practices would use it if they knew they didn't have to pay extra per month and that the costs for previous patients is minimal.

I was weary of the new valant.io system. Initially, it was difficult to use. Once the team made some much needed updates and I was able to learn the new interface, I actually prefer valant.io to the other system. The patient statement section needs a lot of work. I need to be able to print simple statements for the patients. I can understand your statements but they are not patient friendly. My patients don't need to see reason codes and charge backs, etc. They need...you were charged, insurance paid this, you owe this due to copay, coinsurance, etc. Also, we all work under one facility. If I only have one facility, I should not need to use the drop down box to put the facility in each time I am adding in a patient.

Excellent experience. COVID provided unique challenges that effected everyone, but since the adoptions of out of office workflows and how Valant accommodates and facilitates everything has been great

Total functionality of having everything in one place. Billing, Portal functions, implementation of VBC and outcome measures and rating scales. Valant's integrated Outcome Measures have allowed us to increase our insurance reimbursements more than 20% using 96127 as an add on code. I couldn't really use 96127 without Valant's functionality. Additionally, the ability to share outcome measure data directly with patients have helped us increase patient adherence to medication and treatment plans, translating to more opportunities for more patients. As a result of our increased reimbursement rate, my Prescribers all get paid more via their % split and I can afford to pay a higher tier salary to my therapists - ALL OF WHICH HELPS RETAIN MY PROVIDERS b/c I'M PAYING THEM HIGHER THAN MARKET ANNUAL PAY. RE: Documentation - Therapists at our practice, prior to Valant, would take 1.5 hours to write up an intake note, now our Therapists can complete their intake note in 25-30 minutes, because the intake questionnaires and screeners populate directly from Valant's portal (where the clients complete their intake forms) into the intake note. When my therapists open their intake note, many of the sections are prepopulated - so my therapists NO LONGER HAVE TO REGURGITATE CONTENT FROM INTAKE FORMS INTO THEIR INTAKE NOTE. Valant does this for me automatically. No Show Rates have dropped significantly due to Valant's Messaging Tool. RE: Claims - we have greater than 99% success rate

Only one thing, There are some bugs in the telehealth that need some ironing out. I understand there's new functionality being released in July '22. Look forward to that.