VelociDoc by Practice Velocity Software


Practice Velocity offers urgent care software and services, including an integrated cloud-based VelociDoc EMR and PVM practice management systems.

VelociDoc offers point-and-click functionality that allows providers to comprehensively document systematic coding for urgent care patient visits. After selecting a chief complaint, the solution will populate appropriate questions, diagnoses, procedures and ExitCare discharge instructions. The system’s e-prescribing application is supported by Surescripts and patient prescriptions can be faxed, printed or electronically transmitted directly from the EMR. Providers have access to patient histories including past diagnoses, prescriptions and results, and they can utilize the PV Patient Portal, ZipPass online scheduling and ZipPay online billing.

Practice Velocity is an experienced provider of urgent care software, urgent care billing services and urgent care start-up consulting services. The solution is suitable for individual practitioners as well as small and midsize medical clinics.



78 Reviews of VelociDoc by Practice Velocity

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 78 reviews

September 2018

Tameka from Xpress Medical Billing and Coding Services LLC

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Not Good For Billing

I think this system is only good for logging appointment. Its not good for medical billing at all.

Pros

Very user friendly
Never crashes or freezes
When system maintenance is being performed there's a banner at the top of the screen in red that lets you know what's being done and why.

Cons

This software isn't good for billing purposes. When putting in notes, anyone can go in and delete your notes. If you have an electronic claim that's been billed to the primary payer and needs to be routed to the secondary payer, the system will delete your primary payment information before sending the claim to the secondary payer. Also, the system has a lot of glitches that will cause incorrect billing. For example, if you have a self pay patient and you remove the regular charges and add the self pay charges, but you then open the medical record, the self pay charge will disappear and the regular charge will reappear. Updating insurance information is very funky.

February 2018

Kevin from Urgent Care

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

5 of 5

Functionality

2 of 5

February 2018

Hard to believe it's 'specialized for urgent care.'

I understand PV training video states that the days of 'one click' charting are not preferable for medicine. Unfortunately, urgent care is in a world of its own. It's one of the few fields where the majority of patients are being seen for self limiting illnesses that in all honesty don't require professional medical intervention In the first place. Being able to chart such common and repetitious cases is a must and being able to do it with the utmost efficiency is crucial. We as doctors can always customize charts when necessary. But this simply isn't the case in most situations and being able to develop templates far exceeds the 'chartlet' method offered with PV.

Pros

Easy access screens. Minimal text input necessary. Layout if fairly easy to follow. Dashboard is relatively easy to navigate.

Cons

One person able to input information at a time is not conducive to a busy urgent care setting.
The e-scribe set up is a mess. Saved medication list is too junked together, easier to just search the med each time than to scroll through the mess of saved meds.
Having to click 4 different screens just to prescribe is not conducive to urgent care at all.
Having to enter password EVERY SINGLE TIME just to discharge a patient is ridiculous. I'm logged into the system by my password. It's a waste of time to have to enter the password when I'm already charting by entering my password. Again, not conducive to a busy urgent care setting.
Cannot chose 'influenza' as a diagnosis, nor type A, type B. Only choice is to add 'with manifestations'. This is ridiculous.
Athena much, much more powerful and useful for urgent care.
When selecting dx, a window should pop up offering most common meds used along with dosing based on user history. PV does not do this.

April 2015

Amy from Midwest Express


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2015

Veloci Doc

Pros

The ease of use! It is user friendly and easily creates the medical record/visit.

Cons

I had a hard time getting my e-prescribe set up! There we problem on the entry side.

November 2014

Edith from Prompt Med


Ease-of-use

4.5 of 5

Customer support

4.5 of 5

Functionality

4.5 of 5

November 2014

Physician working at an urgent care

Pros

The program is easy to use and learn. It is organized well, from triage notes to review of systems, all the way to exam.

Cons

It's a t-system check list. I sometimes have to had additional notes.

October 2014

Joellen from PIC


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2014

Exceptional software

Pros

I like the ease of use, friendliness of customer service and knowlede of customer service.

Cons

I like everything. I do have to say, I think my favorite thing is the customer service.

October 2014

Elizabeth from Peak Urgent Care


Ease-of-use

4.5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2014

VelociDoc Survey

Pros

Prescription writing and transmission are easy to use and transmit to pharmacy.

Cons

PMH requires specific ICD-9 diagnoses that are time-consuming to locate.

October 2014

Brooke from Central Arkansas Urgent Care


Ease-of-use

4.5 of 5

Customer support

5 of 5

Functionality

4.5 of 5

October 2014

Great experience with VelociDoc!

Pros

I like that it is very user-friendly. Aside from getting to know where things are, I feel it is very easy to navigate through this program!

Cons

I wish there was an option for "Other past medical history." I know there was at one time, but I think it got removed. I come across patients every day that have an unusual medical condition that is unlisted, and I have no where to put it.

I wish height and weight would pull over from past visits with the ability to be altered. There is no reason we should have to ask (specifically, height) on a 30-year-old woman every time she comes in.

October 2014

Connie from Med Now Urgent Care


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2014

It is user-friendly

Pros

It's very user-friendly.

Cons

The program could run faster for the business that we are in.

October 2014

Madeline from Physicians Immediate Care


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4.5 of 5

October 2014

Velocidoc review

Pros

The software is great. There is rarely an issue, and if there ever is, someone is quick to fix it. I like how simple it was to learn and use!

Cons

Sometimes it can be a little slow, but it usually picks up right away .

October 2014

Andrea from MedNOW Urgent Care


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2014

User-friendly EMR.

Pros

I like how user-friendly the software is.

Cons

I would like there to be training modules for the nursing staff on how to check in a patient and complete procedures such as injections, IV's, medications and labs. I would also like to have a training account that we could log in to use to train new employees.

October 2014

Dean from Prompt Med Urgent Care


Ease-of-use

3.5 of 5

Customer support

4 of 5

Functionality

3 of 5

October 2014

Gets it done, but it could be better

Pros

It's mostly intuitive clicking.

Cons

Meaningful use makes the software unpleasant to use.

August 2014

Pam from WK Urgent Care Center


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2014

VelociDoc is amazing!

Pros

It's very user-friendly! This is by far the best software my employer has ever used!

Cons

Occasionally, there are kinks in the updates that take longer than I like to work their way out.

August 2014

Sherry from WK Quick Care


Ease-of-use

4.5 of 5

Customer support

3.5 of 5

Functionality

4.5 of 5

August 2014

Velocidoc @ Quick Care

Pros

VelociDoc is very user-friendly. It is great for storing long-term patient information by allowing me to enter the patient's date of birth, social security number, home and cell phone numbers, address, marital status, and spouse's information. We can scan the paperwork they complete for us and their ID card or driver's license and insurance cards.

Cons

VelociDoc tends to be slow and goes down quite often. This system will quite often quit running in the middle of inputting a patient's information and therefore lose all of the information that was input. When it does that, the system has to be completely shut down and rebooted, and occasionally that will make it work. Other times, we have to wait for staff support to help us get it back running.

August 2014

Beverly from WK Quickcare South


Ease-of-use

3.5 of 5

Customer support

3.5 of 5

Functionality

3.5 of 5

August 2014

Easy to use

Pros

I like the ease of use and the fact that it can be relied on to perform each task without being overly complicated. I also like that it has clear and concise parameters within the program. The vendor is available whenever there seems to be any kind of problem with the software, quickly addressing whatever the problem may be.

Cons

If you or your coworkers are novices and not used to computers/software, it can be very intimidating to try to figure out if you're able to do anything to the system yourselves or if you need to call the vendor to have them address the problem.

August 2014

Michelle from Baya Urgent Care, LLC


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2014

Pleased with the product.

Pros

The PV team is always willing and able to assist with any of our needs. They are also very kind, professional, and patient with our needs.

Cons

It's not compatible with current electronic devices. It doesn't happen frequently, but sometimes, we don't receive return calls by their billing department on important questions.

August 2014

Catherine from Summit Express Urgent Care


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2014

As a newcomer to PV, I feel it is very easy to comprehend.

Pros

It is very self-explanatory.

Cons

I really don't have anything to compare it to. I am a novice to the system. As far as I'm concerned, this is the system to compare others to.

August 2014

Loni from Baya Urgent Care


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4.5 of 5

August 2014

Baya Urgent Care- Receptionist

Pros

Everyone I talk to is so helpful and nice. They will stay on the phone as long as it takes for you to understand or fix the problem. I love the billing customer service. It's a great team.

Cons

There are still some kinks in the program, but they are getting them worked out.

August 2014

Sara from MedNOW Urgent Care


Ease-of-use

4 of 5

Customer support

3.5 of 5

Functionality

4.5 of 5

August 2014

Easy-to-use Medical Software

Pros

This software is easy to navigate and makes documentation more efficient. The layout is easy to understand. Patient care is enhanced by timesaving documentation options.

Cons

There is no representative to give demonstrations on how to navigate this software in order to use it to the full potential.

August 2014

Brittney from MedNow Urgent Care


Ease-of-use

4 of 5

Customer support

4.5 of 5

Functionality

4.5 of 5

August 2014

The system has been great - no problems!

Pros

I like how fast and organized it is!

Cons

I wish we could fax through a patient's chart. It would make it a lot easier

August 2014

Tiffany from Mednow Urgent Care


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2014

Medical Assistant

Pros

It is very well put together and easy to navigate.

Cons

Sometimes, there are delays when things get updated or just random delays.